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Sample e -ma i l

Da te : Wednesday Octobe r 13 , 200 4To: I TPar tne rs < i tpa r t ne rs@m i t .edu>From : So f tw a re Re lease Team < sw r t @m i t .edu>

CC:

Sub j : D i scon t i nu ing so f tw a re suppo r t du r i ng FY2005

Dear Depa r tm en t Cha i rm an :

A f te r d i scuss ions w i th key use rs a round campus , I n fo rm a t i on Serv i ces andTechno logy ( I S&T) i s reduc ing suppo r t on Decem ber 31 , 2004 fo r t he

app l i ca t i ons l i s ted be low .

Our review suggests that in order to maintain quality support for key applications in use,to improve responsiveness to new vendor releases, and to make it possible to introducenew product offerings, it is necessary to downgrade the support we will provide in the

future for the following older applications. These products will not be tested inassociation with future releases, new documentation will not be produced, and newtraining will not be scheduled. Main software scheduled for retirement on December 31,

2004:1- Eudora 5.1 and earlier versions (Windows)2- Eudora 5.2.3 and earlier versions (Macintosh)

3- FileMaker Pro 5.5 (Win/Macintosh)4- Netscape 7.02 (Win/Macintosh)5- Office 2001(OS 9)

A comprehensive list of all software scheduled for retirement and corresponding date is

attached for your convenience.

Please review the plan above and let us know by end of November 2004 if retiring any

of this software from general support imposes a significant burden to your Departmentand/or the client community you support by sending email to swrt@mit.edu. Ifsignificant burdens are apparent, we are prepared to work with you to find solutions to

ease the difficulties in migrating to a more current environment.

Fina l l y , w e app recia te the Com m un i ty ' s ass i stance and i nvo l vemen t i n So f tw a re

Re lease and l ook fo rw a rd to you r r esponses by November 30 , 2004 .

Sincere ly ,

Deb Bow ser

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Deb BowserQA Coordinator - Client Support ServicesInformation Services and Technology (IS&T)Massachusetts Institute of Technology

Room W92-176

Cambridge, MA 02139617-253-3879bowser@mit.edu