Title Page FormatProject Report On --------------------------------------- ByName of the Student:Hall Ticket No.Submitted in partial fulfillment for the award ofBachelor of Commerce (Comp/Hons)

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St.Josephs Degree & PG CollegeAutonomous Affiliated to OUAccredited by NAAC with A GradeKing Koti, Hyderabad 500 029.

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CERTIFICATE

This is to Certify that the report on the Project titled ------------ is the bonafide work carried out by ------------------------ of B.Com Hons/Comp bearing Roll No.------------- in partial fulfillment For the award of Bachelor of Commerce (Hons / Comp) Degree.

Principal Project In charge External Examiner

ORIGINAL INTERNSHIP CERTICATE(ISSUED BY THE ORGANISATION)

DECLARATIONI --------------------- hereby declare that the Project titled ----------------- is my original work and is in partial fulfillment for the award of Bachelor of Commerce (Hons/Comp) Degree. This Project has not been submitted to any other University or Institute for the award of any Degree / Diploma.

Place : Hyderabad Signature of the student Date :

ACKNOWLEDGEMENT

INDEXCONTENTS PAGE NOCHAPTER-11-7 INTRODUCTIONScope of the StudyObjectives of the StudyMethodology of the Study Limitations of the StudyCHAPTER-28-39 INDUSTRY PROFILE COMPANY PROFILECHAPTER-340-57 REVIEW OF LITERATURECHAPTER-458-77 DATA ANALYSIS AND INTERPRETATION CHAPTER-5 78-86 CONCLUSION SUGGESTIONS annexure BIBLIOGRAPHY

CHAPTER-IINTRODUCTION

DEFINING STRESSIn the days when prehistoric man had not yet attained self-consciousness, he reacted to any signs of danger in two ways: he fought or he fled. This is the 'fight-or-flight' responsea term coined by W.B. Cannon in 1914. During this, the body reacts with alarm to the threat: there is a rapid increase in metabolism, with hormonal, physiological and biochemical changes taking place instantly.

The body muscles become tense and the hypothalamus activates the pituitary gland, which secretes hormones that then activate other hormone-producing centers like the adrenal glands. The release of adrenaline and other hormones sustains the alarm reaction and physiological changes occur in response to the stress stimulus. The body now needs glucose for the muscles to function properly. The liver responds by releasing some into the bloodstream. For the glucose to be transformed into energy, extra oxygen is required. The heart begins pumping blood faster to carry this extra supply, leading to a rise in blood pressure.

The amount of blood available in the body is, however, limited. In order to deliver extra blood to select areasthe muscles, heart, lungs, kidneys and the brainthere is a temporary cutoff in blood supply to non-priority areas. Consequently, the digestive system slows or stops altogether, the salivary glands stop secreting, blood vessels in the kidneys and the abdomen constrict and the immune system slows down.

Medically, stress is defined as a perturbation of the body's homeostasis. The common indices of stress include changes in:

(i) biochemical parameters such as epinephrine and adrenal steroids,(ii) physiological parameters such as heart rate and blood pressure and(iii) behavioral effects such as anxiety, fear and tension. In essence, stress is an umbrella term that encompasses physical trauma, strenuous exercise, metabolic disturbances and anxiety as they produce challenges to the body's homeostasis. The wear and tear that stressors subject our body too is termed as stress.

Need and Importance of Stress Management:In the past decade, the news headlines have definitely made it clear that the need for stress management should be one of the top agendas in modern day society. The rages alone such as Road Rage and the trends of violent acts in life today prove a lot of it well.Living today is a lot tougher than it was even in the days of the great depression. It's been coming out in many ways such as all time occurrences of stomach and intestinal ulcers. Others find sleep disorders and wind up zombies during their busy days. Insomnia is growing in leaps and bounds.Today stress management is important in everyone's lives. It's necessary for long happy lives with less trouble that will come about. There are many ways to deal with stress ranging from the dealing with the causes of stress to simply burning off its effects.A good place to start in planning your own stress management would be finding the roots of your stress. It can come from physical exertion and mental strain as well. We all have these things in our everyday life. Its effects on our overall being can vary dramatically from others experiences. For that reason your needs in stress management may indeed differ from theirs as well.SCOPE OF THE STUDYThe study with the prime objectives of ascertaining the employees towards the Stress management program, which are required to perform their jobs effectively. In Hero MotoCorp Ltd. (Formerly Hero Honda Motors Ltd.) (Phoenix Motors Pvt. Ltd) The studies include managers and employees.

OBJECTIVES OF STUDY:-Study has been taken up with the following specific Objectives.

An understanding of a Manager's responsibilities, within the law, to manage stress.

An understanding of the relevant Council policies relating to a Manager's responsibilities to manage stress.

An understanding of what stress is and the difference between pressure and stress.

Recognize the factors, both external and internal, that could trigger stress at work e.g. conflict, change, bullying, unclear goals, personal problems

Recognize stress and what the early warning signs are.

Undertake stress risk assessments.

Take effective remedial action to reduce employee stress.

Research methodology

Collecting the data

In dealing with any problem it is often found that data at hand are inadequate, and therefore it becomes necessary to collect data that are appropriate. These are several ways of collecting the appropriate data, which defer considerably in context of time and other resources. Here for the purpose of study two kinds of data has been used.

1. Primary data 2. Secondary data

1. Primary Data The primary data are those, which are collected afresh for the first time, and thus happens to be original in character, with reference to this study, data is collected through.

A) QuestionnaireB) Interview method

A) Questionnaire MethodData is gathered by distributing Questionnaire to managers and employees. Questionnaire in prepared and pre tested before using it for data collection. Questionnaire is a structured one consisting of questions, which are close, ended having fixed response pattern with multiple answers.b) Interview method

The study also includes obtaining information from knowledgeable persons. This interview is an informal or unstructured one with competent and articulate individuals, employees and professionals of the organization.

2. Secondary data

The secondary data are those that are already available, i.e. they refer to the data, which have already been collected and analyzed by someone else. Secondary data is gathered from the organization catalogues, journals and books.

LIMITATIONS1. Firstly the respondents were not available readily and the data were collected as per the convenience of the respondents.

2. Secondly the sample of respondents was very less given by the organization hence appropriate sample technique was not applied for selecting the respondents.

CHAPTER-II

COMPANY PROFILE

COMPANY PROFILEHero MotoCorp Ltd. (Formerly Hero Honda Motors Ltd.) is the world's largest manufacturer of two - wheelers, based in India. In 2001, the company achieved the coveted position of being the largest two-wheeler manufacturing company in India and also, the 'World No.1' two-wheeler company in terms of unit volume sales in a calendar year. Hero MotoCorp Ltd. continues to maintain this position till date.Today, every second motorcycle sold in the country is a Hero bike. Every 30 seconds, someone in India buys Hero's top-selling motorcycle Splendor. VisionThe story of Hero Honda began with a simple vision - the vision of a mobile and an empowered India, powered by its two wheelers. Hero MotoCorp Ltd., company's new identity, reflects its commitment towards providing world class mobility solutions with renewed focus on expanding company's footprint in the global arena.

MissionHero MotoCorps mission is to become a global enterprise fulfilling its customers' needs and aspirations for mobility, setting benchmarks in technology, styling and quality so that it converts its customers into its brand advocates. The company will provide an engaging environment for its people to perform to their true potential. It will continue its focus on value creation and enduring relationships with its partnersStrategyHero MotoCorps key strategies are to build a robust product portfolio across categories, explore growth opportunities globally, continuously improve its operational efficiency, aggressively expand its reach to customers, continue to invest in brand building activities and ensure customer and shareholder delight.ManufacturingHero MotoCorp two wheelers are manufactured across 3 globally benchmarked manufacturing facilities. Two of these are based at Gurgaon and Dharuhera which are located in the state of Haryana in northern India. The third and the latest manufacturing plant is based at Haridwar, in the hill state of Uttrakhand.TechnologyIn the 1980s Hero Honda pioneered the introduction of fuel-efficient, environment friendly four-stroke motorcycles in the country. Today, Hero Honda continues to be technology pioneer. It became the first company to launch the Fuel Injection (FI) technology in Indian motorcycles, with the launch of the Glamour FI in June 2006.

ProductsHero Honda's product range includes variety of motorcycles that have set the industry standards across all the market segments. The company also started manufacturing scooter in 2006. Hero Honda offers large no. of products and caters to wide variety of requirements across all the segments.DistributionThe Company's growth in the two wheeler market in India is the result of an intrinsic ability to increase reach in new geographies and growth markets. Hero MotoCorps extensive sales and service network now spans over to 6000 customer touch points. These comprise a mix of authorized dealerships, service & spare parts outlets and dealer-appointed outlets across the country.Brand The new Hero is rising and is poised to shine on the global arena. Company's new identity "Hero MotoCorp Ltd." is truly reflective of its vision to strengthen focus on mobility and technology and creating global footprint. Building and promoting new brand identity will be central to all its initiatives, utilizing every opportunity and leveraging its strong presence across sports, entertainment and ground-level activationGREEN ITA MISSION TO MAINTAIN HIGH ECOLOGICAL STANDARDSTarget Key Areas For Maximum ImpactThough according to some estimates today IT contributes to around 2-3% of Global Carbon Emissions and we need to control that, IT has the potential and power to impact the remaining 97-98% as well. The critical element in this entire journey is the Green IT intervention strategy where everyone agrees on plan on areas where IT could influence the environment. Actions Speak Louder Than PlansHere are some Green IT Initiatives that we have taken or are underway at Hero MotoCorp:1. Green IT as a focus area in the IT Policy 2. New, energy efficient datacenter with power management features 3. Virtualization and server consolidation 4. Use of TFTs in place of CRTs for displays 5. Reduction of printers 6. Video conferencing / Collaboration tools - to reduce travel 7. Buying of energy certified equipment - replacing old inefficient equipment8. Creating n organisation 9. Usage of e-learning to reduce trainee or trainer travel 10. New IT initiatives to cut paper consumption such as; Converting our paper based customer loyalty program to an online card based program Cutting down on printing of cheques in a big way and going for electronic fund transfer Digitization of workflows needing approvals Using digital signatures and sending documents electronically to partners Reaping BenefitsImplementing Green IT initiatives benefits not only the environment but the enterprise as well. Here are some positive outcomes that we saw after embarking on our Green IT mission: 1. Focus on Green IT provided excellent means for opportunity to care for the society and environment2. For the employees, it gave a sense of satisfaction and ownership as they feel that they are also trying to contribute at their level in saving the environment 3. Many initiatives also helped to improve productivity in the organisation - e.g. video conferencing, workflow automation, customer loyalty program automation, electronic transfer of funds, digital signatures etc 4. Green IT has helped the IT team in day to day management - e.g. number of servers to be managed reduced as we used virtualization, or number of printers to be managed have reduced 5. There were direct savings in power consumption and cost thereof - whether at datacenter or at user end it was not just considering power consumption by equipment but also considering lower heat generation as the room requires reduced air-conditioning. 6. Other savings include space, power and administrative cost savings at the datacenter, reduced paper consumption costs, etc. Today doing our bit for protecting the environment is something that touches every heart at Hero MotoCorp and each and every employee is trying to contribute to this initiative for a cleaner, greener planet.

HERO'S MANDATE Hero is a world leader because of its excellent manpower, proven management, extensive dealer network, efficient supply chain and world-class products with cutting edge technology from Company, Japan. The teamwork and commitment are manifested in the highest level of customer satisfaction, and this goes a long way towards reinforcing its leadership status

Categorization of Staff members: Staff members are categorized for technicians, 25 members are allotted for field staff, 5 members are recruited for sales for persons, 5 persons are placed for evaluating for spare parts, 5 members are allotted for managerial accounts and another 3 persons for cash transaction and other members are allotted for remaining work. Customer relationship: They entertain the showroom providing a customers huge having pool game, internet facility and television with home there system. They provide bile maintenance programs on every week.According to other dealers PHOENIX motors in first in sales and best in service. They treat customer, is the very important person at PHOENIX motors customer satisfaction is their motto, why because, they will satisfied customer is the best advertisement. They provide better value for the customers and as well as employees also. At PHOENIX motors the customer is the boss.CUSTOMER RELATIONSHIP:To entertain the customers the showroom providing a customers huge having pool game, Internet facility and television with home theatre system. They provide bike maintenance programs on every week.According to other dealers PHOENIX motors in first in sales and best in service. They treat customer, is the very important person at PHOENIX motors customer satisfaction is their motto, why because, the well satisfied customer is the best advertisement. They provide better value for the customers and as well as employees also. At PHONIX motors the customer is the boss.SOCIAL SERVICE ACTIVITIES PHOENIX Motors participates in social service activities. The Phoenix motors organize a BLOOD DONATION CAMP for the trust in every year. They motivated on the customers to participated in this camp and also provide Certificate for the customers.

CHAPTER - IIILITERATURE REVIEW

Stress management is the amelioration of stress and especially chronic stress often for the purpose of improving everyday functioning.Stress produces numerous symptoms which vary according to persons, situations, and severity. These can include physical health decline as well as depression.Historical foundationsWalter Cannon and Hans Selye used animal studies to establish the earliest scientific basis for the study of stress. They measured the physiological responses of animals to external pressures, such as heat and cold, prolonged restraint, and surgical procedures, then extrapolated from these studies to human beings. Subsequent studies of stress in humans by Richard Rahe and others established the view that stress is caused by distinct, measureable life stressors, and further, that these life stressors can be ranked by the median degree of stress they produce (leading to the Holmes and Rahe Stress Scale). Thus, stress was traditionally conceptualized to be a result of external insults beyond the control of those experiencing the stress. More recently, however, it has been argued that external circumstances do not have any intrinsic capacity to produce stress, but instead their effect is mediated by the individual's perceptions, capacities, and understanding.Models of stress managementTransactional modelRichard Lazarus and Susan Folkman suggested in 1984 that stress can be thought of as resulting from an imbalance between demands and resources or as occurring when pressure exceeds one's perceived ability to cope. Stress management was developed and premised on the idea that stress is not a direct response to a stressor but rather one's resources and ability to cope mediate the stress response and are amenable to change, thus allowing stress to be controllable. In order to develop an effective stress management programme it is first necessary to identify the factors that are central to a person controlling his/her stress, and to identify the intervention methods which effectively target these factors. Lazarus and Folkman's interpretation of stress focuses on the transaction between people and their external environment (known as the Transactional Model). The model conceptualizes stress as a result of how a stressor is appraised and how a person appraises his/her resources to cope with the stressor. The model breaks the stressor-stress link by proposing that if stressors are perceived as positive or challenging rather than a threat, and if the stressed person is confident that he/she possesses adequate rather than deficient coping strategies, stress may not necessarily follow the presence of a potential stressor. The model proposes that stress can be reduced by helping stressed people change their perceptions of stressors, providing them with strategies to help them cope and improving their confidence in their ability to do so.Health realization/innate health modelThe health realization/innate health model of stress is also founded on the idea that stress does not necessarily follow the presence of a potential stressor. Instead of focusing on the individual's appraisal of so-called stressors in relation to his or her own coping skills (as the transactional model does), the health realization model focuses on the nature of thought, stating that it is ultimately a person's thought processes that determine the response to potentially stressful external circumstances. In this model, stress results from appraising oneself and one's circumstances through a mental filter of insecurity and negativity, whereas a feeling of well-being results from approaching the world with a "quiet mind," "inner wisdom," and "common sense"This model proposes that helping stressed individuals understand the nature of thoughtespecially providing them with the ability to recognize when they are in the grip of insecure thinking, disengage from it, and access natural positive feelingswill reduce their stress.

Techniques of stress managementThere are several ways of coping with stress. Some techniques of time management may help a person to control stress. In the face of high demands, effective stress management involves learning to set limits and to say "No" to some demands that others make. The following techniques have been recently dubbed Destressitizers by The Journal of the Canadian Medical Association. A destressitizer is any process by which an individual can relieve stress. Techniques of stress management will vary according to the theoretical paradigm adhered to, but may include some of the following: Conflict resolution Exercise Getting a hobby Meditation Deep breathing Zen Yoga Nootropics Relaxation techniques Artistic Expression Fractional relaxation Progressive relaxation Spas Spending time in nature Stress balls Natural medicine Clinically validated alternative treatments Time management Listening to certain types of relaxing music, particularly: New Age music Classical music

Measuring stressLevels of stress can be measured. One way is through the use of the Holmes and Rahe Stress Scale to rate stressful life events. Changes in blood pressure and galvanic skin response can also be measured to test stress levels, and changes in stress levels. A digital thermometer can be used to evaluate changes in skin temperature, which can indicate activation of the fight-or-flight response drawing blood away from the extremities.Stress management has physiological and immune benefit effects. Effectiveness of stress managementPositive outcomes are observed using a combination of non-drug interventions: treatment of anger or hostility, autogenic training talking therapy (around relationship or existential issues) biofeedback cognitive therapy for anxiety or clinical depression

The Four Steps to Organizational Stress Management In order to effectively deal with organizational stress it is essential to consider the causes of stress, not just the effects. This involves three stages: . Prevention Stress Policy and Stress Audit/Stress Risk Assessment. Management Stress Awareness and Stress Management Training. Treatment Counseling/EAPs There are essentially four key steps every employer should take:. Have a stress policy. Carry out a stress audit/risk assessment. Provide stress awareness and stress management training. Provide external confidential support Stress Audit/Stress Risk Assessment involves: . Using existing information to identify "hotspots". This means looking at existing information e.g. labour turnover, sickness absence figures, timekeeping, and complaints. Either using the HSE stress audit tool or a tailor made questionnaire. Validating the findings with interviews and/or focus groups Ryder Marsh can help organizations at all levels including:. Formulating a Stress Policy. Conducting a Stress Audit/Stress Risk Assessment. Providing Stress Awareness and Stress Management Training. Helping to select an appropriate form of external confidential support and auditing existing support services. Stress ManagementHow to Reduce, prevent, and Cope with Stress It may seem that theres nothing you can do about your stress level. The bills arent going to stop coming, there will never be more hours in the day for all your errands, and your career or family responsibilities will always be demanding. But you have a lot more control than you might think. In fact, the simple realization that youre in control of your life is the foundation of stress management.Managing stress is all about taking charge: taking charge of your thoughts, your emotions, your schedule, your environment, and the way you deal with problems. The ultimate goal is a balanced life, with time for work, relationships, relaxation, and fun plus the resilience to hold up under pressure and meet challenges head on.In This Article: Identify sources of stress Look at how you cope with stress Avoid unnecessary stress Alter the situation Adapt to the stressor Accept the things you cant change Make time for fun and relaxation Adopt a healthy lifestyle Related linksIdentify the sources of stress in your lifeStress management starts with identifying the sources of stress in your life. This isnt as easy as it sounds. Your true sources of stress arent always obvious, and its all too easy to overlook your own stress-inducing thoughts, feelings, and behaviors. Sure, you may know that youre constantly worried about work deadlines. But maybe its your procrastination, rather than the actual job demands, that leads to deadline stress.To identify your true sources of stress, look closely at your habits, attitude, and excuses: Do you explain away stress as temporary (I just have a million things going on right now) even though you cant remember the last time you took a breather? Do you define stress as an integral part of your work or home life (Things are always crazy around here) or as a part of your personality (I have a lot of nervous energy, thats all). Do you blame your stress on other people or outside events, or view it as entirely normal and unexceptional?Until you accept responsibility for the role you play in creating or maintaining it, your stress level will remain outside your control.Start a stress journalA stress journal can help you identify the regular stressors in your life and the way you deal with them. Each time you feel stressed, keep track of it in your journal. As you keep a daily log, you will begin to see patterns and common themes. Write down: What caused your stress (make a guess if youre unsure). How you felt, both physically and emotionally. How you acted in response. What you did to make yourself feel better.

Look at how you currently cope with stressThink about the ways you currently manage and cope with stress in your life. Your stress journal can help you identify them. Are your coping strategies healthy or unhealthy, helpful or unproductive? Unfortunately, many people cope with stress in ways that compound the problem.

Unhealthy ways of coping with stressThese coping strategies may temporarily reduce stress, but they cause more damage in the long run: Smoking Drinking too much Overeating or undereating Zoning out for hours in front of the TV or computer Withdrawing from friends, family, and activities Using pills or drugs to relax Sleeping too much Procrastinating Filling up every minute of the day to avoid facing problems Taking out your stress on others (lashing out, angry outbursts, physical violence)

Learning healthier ways to manage stressIf your methods of coping with stress arent contributing to your greater emotional and physical health, its time to find healthier ones. There are many healthy ways to manage and cope with stress, but they all require change. You can either change the situation or change your reaction. When deciding which option to choose, its helpful to think of the four As: avoid, alter, adapt, or accept.Since everyone has a unique response to stress, there is no one size fits all solution to managing it. No single method works for everyone or in every situation, so experiment with different techniques and strategies. Focus on what makes you feel calm and in control.Adjusting Your AttitudeHow you think can have a profound effect on your emotional and physical well-being. Each time you think a negative thought about yourself, your body reacts as if it were in the throes of a tension-filled situation. If you see good things about yourself, you are more likely to feel good; the reverse is also true. Eliminate words such as "always," "never," "should," and "must." These are telltale marks of self-defeating thoughts.Stress management strategy: Accept the things you cant changeSome sources of stress are unavoidable. You cant prevent or change stressors such as the death of a loved one, a serious illness, or a national recession. In such cases, the best way to cope with stress is to accept things as they are. Acceptance may be difficult, but in the long run, its easier than railing against a situation you cant change. Dont try to control the uncontrollable. Many things in life are beyond our control particularly the behavior of other people. Rather than stressing out over them, focus on the things you can control such as the way you choose to react to problems. Look for the upside. As the saying goes, What doesnt kill us makes us stronger. When facing major challenges, try to look at them as opportunities for personal growth. If your own poor choices contributed to a stressful situation, reflect on them and learn from your mistakes. Share your feelings. Talk to a trusted friend or make an appointment with a therapist. Expressing what youre going through can be very cathartic, even if theres nothing you can do to alter the stressful situation. Learn to forgive. Accept the fact that we live in an imperfect world and that people make mistakes. Let go of anger and resentments. Free yourself from negative energy by forgiving and moving on.Stress management strategy: Make time for fun and relaxationBeyond a take-charge approach and a positive attitude, you can reduce stress in your life by nurturing yourself. If you regularly make time for fun and relaxation, youll be in a better place to handle lifes stressors when they inevitably come.

Healthy ways to relax and recharge Go for a walk. Spend time in nature. Call a good friend. Sweat out tension with a good workout. Write in your journal. Take a long bath. Light scented candles Savor a warm cup of coffee or tea. Play with a pet. Work in your garden. Get a massage. Curl up with a good book. Listen to music. Watch a comedy

Dont get so caught up in the hustle and bustle of life that you forget to take care of your own needs. Nurturing yourself is a necessity, not a luxury. Set aside relaxation time. Include rest and relaxation in your daily schedule. Dont allow other obligations to encroach. This is your time to take a break from all responsibilities and recharge your batteries. Connect with others. Spend time with positive people who enhance your life. A strong support system will buffer you from the negative effects of stress. Do something you enjoy every day. Make time for leisure activities that bring you joy, whether it be stargazing, playing the piano, or working on your bike. Keep your sense of humor. This includes the ability to laugh at yourself. The act of laughing helps your body fight stress in a number of ways.Learn the relaxation responseYou can control your stress levels with relaxation techniques that evoke the bodys relaxation response, a state of restfulness that is the opposite of the stress response. Regularly practicing these techniques will build your physical and emotional resilience, heal your body, and boost your overall feelings of joy and equanimity.

Read Stress Relief: Relaxation Practices That Reduce StressStress management strategy: Adopt a healthy lifestyleYou can increase your resistance to stress by strengthening your physical health. Exercise regularly. Physical activity plays a key role in reducing and preventing the effects of stress. Make time for at least 30 minutes of exercise, three times per week. Nothing beats aerobic exercise for releasing pent-up stress and tension. Eat a healthy diet. Well-nourished bodies are better prepared to cope with stress, so be mindful of what you eat. Start your day right with breakfast, and keep your energy up and your mind clear with balanced, nutritious meals throughout the day. Reduce caffeine and sugar. The temporary "highs" caffeine and sugar provide often end in with a crash in mood and energy. By reducing the amount of coffee, soft drinks, chocolate, and sugar snacks in your diet, youll feel more relaxed and youll sleep better. Avoid alcohol, cigarettes, and drugs. Self-medicating with alcohol or drugs may provide an easy escape from stress, but the relief is only temporary. Dont avoid or mask the issue at hand; deal with problems head on and with a clear mind. Get enough sleep. Adequate sleep fuels your mind, as well as your body. Feeling tired will increase your stress because it may cause you to think irrationally.

To Overcome the Stress:Whether you like it or not, stress is part of our life. As long as you're still alive and kicking, there is time that you'll experience stress. Many people deal with stress without first trying to find out the root cause. They resort to medications which will only lead to temporary solution and the problems will return once the effect of the medication has ended. To get rid of stress permanently, we need to find out what started it in the first place.Personal stress management is about understanding, learning and developing a personal skill-set and techniques to deal with your stress. Of course it involves seeking helps from other people but ultimately it will depend on yourself to find your own ways to cope with your daily stress.

Here are some personal stress management techniques you can use to overcome your stress:Identify Your StressorsStress doesn't happen in a vacuum. It's being initiated both externally and internally, things that come at you from the environment, things that bug your body and things that menace your mind. These things are called stressors. For example, a scenario or events in your life that will affect your emotional, mental and physical faculties in a negative way.The first step in developing your personal stress management is to identify what are your stressors and how they can affect your life. Most often, stress starts off with the mind, then branches off and affects your emotions, and if left uncontrolled will then begins to take its toll on your body.Do not allow stress to get bottled up your emotions, find ways to release it. One effective technique is to write down those stressors or problems that are bothering you, then review them one by one and see how you can overcome it. Seek help and talk with a close friend or a family member about your problems is a very effective way to deal with your stress. So, take some time off to reflect on what problems in your life that are stressing you out.

Have Courage To Face Your ProblemsNow that you've identified your problems or stressors, you need to have a courage to face them head on and find the solutions. This is the only approach that can overcome your stress permanently. Resorting to medications will only give you a temporary solution.As mentioned, stress is part of our life whether you like it or not, so you're going to have to deal with it. The only question is how? You can either allow stress to control and ruin your life, or you can learn to laugh and roll with the punches. Recognizing your stressors and having the courage to face it head on can help you attain new levels of mental and physical toughness.Relax and try to keep your mind on the positive aspects of life and on actions that can improve or solve your problems. And try to forget everything that is irrevocably painful. Best of all, you don't have to do this alone, seek help from closed friends or family.As you can see, the secret to success in personal stress management is to first identify the root cause or the stressors in your life, and then face it head on. Focus on the bright side of life and take actions to tackle your problems one at a time. You have to be brave to acknowledge your weaknesses and problems and seek help from others.

CHAPTER IVDATA ANALYSIS & INTERPRETATION

1.What is Stress According to You?a) Psychological responseb) A feeling experienced by a personc) Demand or Pressured) Emotional effectParticulars

Response (No of persons)

Psychological response

8

A feeling experienced by a person

15

Demand or Pressure

4

Emotional effect

3

Interpretation:

8 members said the about stress as a Psychological response, 15 members said the about stress as A feeling experienced by a person, 4 members said the about stress as a Demand or Pressure 3 members said the about stress as Emotional effect.

1) When Do You Get Stresseda) You are pressured by your superiorsb) Poor planning of jobc) Poor time managementd) Relation At worke) All the aboveParticulars

Response (No of persons)

You are pressured by your superiors6

Poor planning of job

5

Poor time management7

Relation At work

-

All the above

12

Interpretation:6 respondents get stressed pressured by your superiors and 5 are stressed by Poor planning of job, 7arefrom Poor time management and 12 are by all the above.2) How Did You Manage Your Stress?a) Time Managementb) Updating Knowledge c) Planning the job scheduled) Getting support from colleagues or superiorsParticulars

Response (No of persons)

Time Management

6

Updating Knowledge

6

Planning the job schedule

14

Getting support from colleagues or superiors

4

Interpretation:6 persons manage the stress by time management and 6 by updating knowledge and 14 are planning the job schedule and 4 by getting support from colleagues or superiors

3) What are the methods used in your organization in order to help the staff in manageing stress?a) Rest roomb) Yoga and Meditationc) Physical Exercise and indoor gamesd) Musice) None of the aboveParticulars

Response (No of persons)

Rest room

4

Yoga and Meditation

2

Physical Exercise and indoor games

5

Music

-

None of the above

19

Interpretation:4 employees are managing the stress by using rest rooms and 2 by meditation and yoga 5 by Physical Exercise and indoor games and 19 are using other.

4) Is it necessary that the organization should take up the programmers for stress management?a) Yesb) NoParticulars

Response (No of persons)

Yes

24

No

6

Interpretation: 24 respondents said that the organization should take up the programmers for stress management and 6 are said that no need to do5)To reduce My stress?a) I will work very fastb) I should decide when to relaxc) I will work very intensivelyd) I will plan my job schedulese) I should maintain good relationsf) Other Particulars

Response (No of persons)

I will work very fast4

I should decide when to relax3

I will work very intensively-

I will plan my job schedules21

I should maintain good relations2

Other -

Interpretation:4 respondents said that I will work very fast and 3are I should decide when to relax,21 respondents said that they will plan my job schedules, 2 are said that maintain good relations.

5) Does your personal stress interface in your work life?a) Yesb) No c) At timesParticulars

Response (No of persons)

Yes

6

No

13

At times

11

Interpretation:6 respondents said that personal stress will interfere in work life and 13 are said no impact and 11 are said that at the time of the mind set.

7)Do you setup reasonable and attainable goals when you have a large project to computer?a) Yesb) NoParticulars

Response (No of persons)

Yes

23

No

7

Interpretation:23 respondents setup reasonable and attainable goals when you have a large project to computer and 7 say No.

6) How is the communication among you and the subordinates in an organization?a) Goodb) Badc) Poor

Particulars

Response (No of persons)

Good

21

Bad

5

Poor

4

Interpretation:21 employees are said that good communication among you and the subordinates in an organization and 5 said bad communication among you and the subordinates in an organization and 4 said it is poor.

7) How would you best describe the nature of your job?a) Challengingb) Making the best use of your abilitiesc) Routingd) Dull

Particulars

Response (No of persons)

Challenging9

Making the best use of your abilities11

Routing10

Dull

-

Interpretation:9 said that Challenging is the best describe the nature of your job and 11 said that Making the best use of your abilities, 10 said that Routing.9)Does organization provides you any assistance for stress related problems?a) Yesb) NoParticulars

Response (No of persons)

Yes8

No

22

Interpretation: 8 respondents said that organization provides assistance for stress related problemsAnd 22 said than not doing.10)Do you feel introduction of stress management and its preventive actions in every organization mandatory?a) Yesb) NoIf yes please comment

Particulars

Response (No of persons)

Yes18

No

12

Interpretation:18 feel that introduction of stress management and its preventive actions in every organization mandatory and 12 say no

CHAPTER-V CONCLUSION SUGGESTIONS BIBLIOGRAPHY

CONCLUSIONFrom the stress management in the Hero MotoCorp Ltd, I concluded that the organization was following the stress control principals and they are maintain the employees very satisfactory at their work Organization should focus on the benefit that are aimed to words self improvement of the employees.

Organization need to maintain the appropriate balance of work.

Opportunity for career growth should improve.

Benefits provided by the organization are very good to satisfy the employee personal needs.

Teamwork in the organization is very good.

Organization should focus on the training sessions in order to motivate the employees.

Organization need to provide scope for the employee development.

There is no discrimination at work place.

The relationship with superior at workplace is good.

On the whole the quality of work life good.

SUGGESTIONS There should be coordination and cooperation between executives and non-executives.

The employees have a high degree of understanding of the concept of workers participation in management

Suggestive and collective bargaining should be more effective that they can play much greater role in eliminating the communication gap between management and workers.

The committees should pay more attention on areas where is scope for improvements, so as to improve the overall performance of the company.

The employees want the company to give rewards in accomplishing the tasks.

Improve the promotion and recognition system.

Every year a survey should be conducted by management regarding the grievances and settlement should be done so that every employee will work with dedication.

See that the quality of food is maintained in the canteen.

The suggestions of the workers must be given importance in the decision making.

The various other facilities and schemes provided by the company such as sports, recreation, compensation and benefit packages, incentives etc are satisfactory.

1)What is Stress According to You? a) Psychological responseb) A feeling experienced by a personc) Demand or Pressured) Emotional effect1) When Do You Get Stressed a) You are pressured by your superiorsb) Poor planning of jobc) Poor time managementd) Relation At worke) All the above2) How Did You Manage Your Stress? a) Time Managementb) Updating Knowledge c) Planning the job scheduled) Getting support from colleagues or superiors

3) What are the methods used in your organization in order to help the staff in managing stress? a) Rest roomb) Yoga and Meditationc) Physical Exercise and indoor gamesd) Musice) None of the above4) Is it necessary that the organization should take up the programmers for stress management? a) Yesb) No5) When You Feel stress, who will help you to overcome the stress? a) Managementb) Familyc) Friendsd) Colleaguese) None of the above6) What are the methods used by you to overcome the stress? a) Relaxation techniquesb) Taking short breaks between workc) Having fun with colleaguesd) Others7) To reduce My stress? a) I will work very fastb) I should decide when to relaxc) I will work very intensivelyd) I will plan my job schedulese) I should maintain good relationsf) Other 8) Does your personal stress interface in your work life? a) Yesb) No c) At times9) Are there any recreational programs/events at your work place? a) Yesb) No10) As per your opinion which of the following cause the major loss? a) Positive Stressb) Negative Stress c) Both of themd) Lack of competencies over the job11) Do you setup reasonable and attainable goals when you have a large project to computer?a) Yes b) No12) Are you satisfied with the job at the work environment? a) Yesb) No13) How is the communication among you and the subordinates in an organization? a) Goodb) Badc) Poor14) How would you best describe the nature of your job? a) Challengingb) Making the best use of your abilitiesc) Routingd) Dull15) Does organization provides you any assistance for stress related problems? a) Yesb) No16) Do you feel you have enough skills to handle the responsibilities assigned to your role?a) Yes b) No17) What is the effect of stress on you? a) Health problemsb) Disrupted sleep/tirednessc) Over drinkingd) Irritabilitye) Not carrying your job as well as you should18) Do you feel introduction of stress management and its preventive actions in every organization mandatory? a) Yesb) NoIf yes please comment

BIBLIOGRAPHY

Books referred:

Human resource Management -by Keith Davis.

Human resource Management -by V.S.P.Rao.

Human resource Management -by Fisher Schoenfeldt Shaw.

Personal HRM- by George T.milkovich.

Human resource & Personal Management - by Aswathappa.

Websites:www.google.comwww.stressmanagement.comwww.heromotocorp.comwww.phoenixmotors.com