A P R I L 2 0 1 5

£ 3 5 . 0 0

E D I TO R : S E A N D U D L E Y

T E C H N O LO G Y R O A D M A P R E G I O N A L P E R S P E C T I V E S

V I E W P O I N T S , P R O F I L E S , S O L U T I O N S PA R T N E R D I R E C TO R Y

Public SectorGlobal Outlook

Bridgeall provides a full design, development, implementation and support service for Microsoft Dynamics CRM that enables public sector organisations to manage interactions with citizens, improve processes and keep data secure.

Automate time intensive processes

Streamline administrative tasks

Encourage collaboration between teams

Maintain one consistent, accurate view of your data

www.bridgeall.com

Glasgow: 0141 212 6400London: 020 3817 8160

Secure data storage, on premise or in the cloud

Enabling first class Customer Relationship Management for the public sector

A t a time when the public sector is looking to improve citizen services, while

reducing costs and boosting worker productivity, our customers are looking to us

to provide intelligent, cloud-first, mobile-first products and services to support

their efforts. In the last year in particular, we have made significant strides to deliver on our

vision to build technologies that span multiple platforms in order to create true systems

of intelligence – something Microsoft CEO Satya Nadella recently spoke about during the

Convergence 2015 conference.

“With the advent of unlimited computing capacity in the cloud as well as new rich data

platforms that have the ability in real time to reason over data, we now can build these

systems of intelligence,” he said. “Now these systems of intelligence don’t sit in isolation.

They, in fact, build on the entire digital fabric that we have with the systems of record and

systems of engagement, and create one feedback loop.”

Today, many public sector organisations are embracing the power of the cloud.

From Office 365 and Microsoft Azure to Dynamics CRM Online, our customers are

increasingly turning to our agile, industry-tailored cloud services with the knowledge that

their data is safe and they’re fully compliant with government regulations.

You can find out more about some of the latest trends taking hold across the public sector

in the technology roadmap and regional perspectives sections of this latest edition of

Public Sector Global Outlook. You can also read some of the best examples of how public

sector organisations are benefiting from cutting-edge technology implementations, and

learn about the many industry-specific offerings currently available on the market in the

case study and solution profile section starting on page 35.

Finally, our comprehensive partner directory provides detailed business information

about some of the most innovative IT solutions and services providers in the industry

from across the globe, helping you to make positive and informed technology investment

decisions for your own organisation.

I hope you find this guide a valuable and informative resource.

W E L C O M E

A new era of IT intelligenceP E R B E N D I X O L S E N : M I C R O S O F T

1

Published by Tudor RoseTudor House 6 Friar Lane, Leicester LE1 5RA, EnglandTel: +44 116 222 9900 Fax: +44 116 222 9901info@tudor-rose.co.uk www.tudor-rose.co.uk Managing Director: Jon Ingleton

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Views expressed in this magazine are not necessarily those of Microsoft or the publishers. Acceptance of advertisements does not imply official endorsement of the products or services concerned. While every care has been taken to ensure accuracy of content, no responsibility can be taken for any errors and/or omissions. Readers should take appropriate professional advice before acting on any issue raised herein.

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Published by Tudor Rose Tudor House, 6 Friar Lane, Leicester LE1 5RA Tel: +44 116 222 9900 www.tudor-rose.co.uk

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OnWindows.com is the online home of OnWindows magazine and our series of industry-focused Global Outlook guides. Visit www.onwindows.com for up-to-date news and articles about Windows-based technology for enterprise businesses, a comprehensive directory of Microsoft partners that provide solutions for enterprise businesses, and to find out more about our printed publications.

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P U B L I S H I N G PA R T N E R S

3

PA R T N E R S

S P O N S O R S

M A K I N G T H E C L O U D T R A N S P A R E N T

IT ADVISORY

The transformation towards a digital

governmentIn order to create value, today’s CIOs must lead the organisation in using technology

to enable innovation and advance the transformation agenda.

KPMG helps clients take a holistic view to successfully adapt, to better anticipate

and cope with continuous changes.

Hans Donkers

Partner IT Advisorydonkers.hans@kpmg.nl

Joost van der VisDirector IT Advisory

vandervis.joost@kpmg.nl

www.kpmg.com/nl/kpmgcrimsonwing

© 2015 KPMG Advisory N.V.

C O N T E N T S

1008

0 8 P R O D U C T I V I T Y AT A N Y T I M E , O N A N Y D E V I C E : We look at how Microsoft is

driving change across the public sector and how

organisations are improving services for citizens

1 0 O P E R AT I N G S Y S T E M S : Thanks to its rich

application platform and touch-first user interface,

Microsoft’s Windows operating system is enhancing

mobility and productivity across the public sector

1 2 D E V I C E S A N D S T U D I O S : Dedicated

workstations, tablets, smartphones and convertible

laptops are helping to drive productivity

1 4 A P P L I C AT I O N S A N D S E R V I C E S : Microsoft is making good on its vision to deliver

seamless experiences across multiple platforms

1 6 C LO U D A N D E N T E R P R I S E : With

Microsoft’s offerings, organisation’s can use the

cloud in ways that suit them best

1 7 D Y N A M I C S : Companies are benefiting from

more product updates, richer industry capabilities

and flexible deployment options

1 8 M A K I N G T H E M O S T O F D I G I TA L : Public sector

organisations need to embrace digital technologies to help drive

innovation and transform the lives of citizens

2 0 N O R T H A M E R I C A : US cities are improving their efficiency

and their economy with new technologies

2 2 E U R O P E , M I D D L E E A S T A N D A F R I C A : Governments

across the EMEA region are meeting objectives thanks to a range of

cloud-based solutions

2 4 A S I A - PA C I F I C : A growing number of governments are

looking to embrace IoT and big data to enable smart cities

2 5 L AT I N A M E R I C A : Public sector organisations are

adopting cloud and mobile technology to improve transport,

safety and education in the region

16

5

T E C H N O LO G Y R O A D M A P

R E G I O N A L P E R S P E C T I V E S

6 w w w. o n w i n d o w s . c o m

2 7 S L AV KO V I D O V I C : With Microsoft’s

offerings, organisation’s can use the cloud in ways

that suit them best

3 1 C O L I N R E I D : How mobile can help health and

social care organisations improve patient care

3 5 S Z W I N S P E C TO R AT E : Aia Software’s

ITP solution helps Dutch ministry improve

correspondence regarding employment

conditions violations

3 7 D I G I TA L A G R I C U LT U R A L R E G I S T E R : ATS’ e-government solutions improve interoperability

between public information systems in Romania

3 9 C I T Y A N D C O U N T Y H E A LT H C A R E G R O U P : The BPA Solution suite saves management

time at both the branch and the head office

4 1 F C C A Q U A L I A : CIC Consulting helps

company improve its water distribution services in

Santander, Spain

4 3 L E W I S H A M S O U T H WA R K C O L L E G E : Cisilion transforms communication and

collaboration for London College

4 5 B I S H O P G R O S S E T E S T E U N I V E R S I T Y : Collabco boosts student learning experience with

Office 365-based portal

4 7 E A S T TA L L I N N C E N T R A L H O S P I TA L : Commit helps Estonian hospital improve breast

cancer care

4 9 L I V I N G TO M O R R O W : Flexamit helps

Belgian innovation organisation move to the cloud

5 1 G R E AT E R S TO C K H O L M P U B L I C T R A N S P O R T : Hogia helps Swedish transport

network issue real-time traffic updates

5 3 PA N T E I N H O S P I TA L : Dutch hospital

digitises medical files with I-FourC’s ePapering

solution

5 5 S TO C K H O L M C I T Y : Informator trains admin

department to use Outlook, Lync and SharePoint to

help improve collaboration

5 7 C I T Y O F W I T T E N : Optimal Systems

introduces enterprise content management system at

German city administration

5 8 C R O AT I A N M I N I S T R Y O F F I N A N C E – C U S TO M S A D M I N I S T R AT I O N : Government

administration modernises its business processes

5 9 V I R G I N C A R E : TotalMobile automates clinical

record management to enable community nurses to

spend more time with patients

6 1 B I S C AY T I K F O U N D AT I O N : Spanish

organisation uses WISeKey’s Identity Semantics

solutions to ensure compliance with European Union

identity regulations

V I E W P O I N T S

P R O F I L E D

C O N T E N T S

7

6 3 M I L K M A P : EVRY’s MilkMap solution

assures donor breast milk is handled correctly in

healthcare facilities

6 5 G D I E N S E M B L E P L AT F O R M : Organisations

can boost performance while reducing IT costs with

GDi’s solution

6 7 R O I S E R V I C E S : Softlanding’s services

ensure organisations get full value from their

Microsoft investments

6 9 G O V E R N M E N T M O B I L I T Y PA C K : Sparked’s government app suite facilitates flexible

working for staff

7 1 C O L U M N A S E R V I C E LO G I S T I C S : Systematic uses Microsoft platforms and location

solutions to help hospitals optimise logistics

7 3 D I G I TA L I N F O R M AT I O N S Y S T E M S : VisioSign’s systems help public sector

organisations manage meeting room facilities

7 5 E T R . N E T : WAMTechnology CC develops

and supports a critical tuberculosis and HIV

surveillance tool

7 7 G - C LO U D P O R T F O L I O : Ymens boosts the

service delivery levels of Romanian public institutions

S O L U T I O N S

PA R T N E R D I R E C TO R Y 79 DIRECTORY: Search our extensive A to Z

directory of Microsoft technology partners that

offer best-of-breed solutions for the public sector.

The index lists partners by solution area and

provides company descriptions for Microsoft

partners, as well as contact details if you are

interested in collaborating with a featured partner.

T E C H N O LO G Y R O A D M A P

8 w w w. o n w i n d o w s . c o m

Productivity at any time, on any deviceMicrosoft’s cloud-first, mobile-first technology developments are driving change across the public sector, helping organisations better serve citizens and be more productive

Nearly a year since CEO Satya Nadella announced

that Microsoft would be making bold changes to

help it build productivity experiences and platforms

for the mobile-first, cloud-first world, and it seems

the company is making good on its promise.

Now focused on being a platform and

productivity company, Microsoft has been busy

making its products widely available to users across

multiple platforms and operating systems – from

new integrations between Office and Salesforce to

free Microsoft Word, Excel and PowerPoint apps

for iPhone and Android users.

“Mobility for us goes beyond just devices and

while we’re certainly focused on building great

phones and tablets, we think of mobility more

expansively,” said Nadella in the Microsoft

Earnings Release FY14 Q4 conference

call. “We think of the opportunity

that comes from running our

productivity experiences

– on Windows, iOS

and Android devices.

Office 365 and Dynamics

software-as-a-service

offerings are targeted here.

We also see great opportunity in simplifying and

managing the user experiences spanning multiple

devices, ecosystems with our identity management,

device management and data security.”

To achieve this, the company is continuing

to evolve popular productivity products such as

Skype, OneDrive, OneNote, Outlook, Word, Excel,

PowerPoint, Bing and Dynamics, while the cloud OS

remains at the centre of all of its product offerings.

The company is also set to launch its brand new

Windows 10 operating system this summer, while

continuing to build its own hardware, including its

newly branded Microsoft Lumia devices and the

recently unveiled Surface 3.

“In everything we do with our Windows OS

and first-party devices, we will light up our digital

work and life experiences,” said Nadella. “We are

approaching the Windows OS business with a bold,

challenger mindset and pushing both the product

and business model forward. We’re not in hardware

T E C H N O LO G Y R O A D M A P

9

for hardware’s sake and the first-party device

portfolio will be aligned to our strategic direction

as a productivity and platform company.”

Microsoft’s developments have huge

implications for the public sector. From modern

productivity platforms to rich mobile experiences

and government cloud solutions, Microsoft and

its partners are providing the game-changing

solutions that organisations need to improve

citizen service, reduce costs, boost productivity and

innovate for the future.

The following pages provide an overview of

how Microsoft is delivering on its commitment to

make cutting-edge developments across each of its

product groups and how these technical advances are

impacting public sector organisations worldwide.

In the last year Microsoft has been making its products available for multiple platforms and devices

T E C H N O LO G Y R O A D M A P

10 w w w. o n w i n d o w s . c o m

Operating SystemsWith its rich application platform and a touch-first user interface, Microsoft’s Windows operating system enables new mobility and productivity scenarios for public sector workers

In October 2014, Microsoft revealed details of its new

Windows 10 operating system (OS). Packed with

advanced features that have been specifically designed

for business users, Windows 10 has an updated user

experience, as well as new enterprise-grade security,

data protection and management capabilities.

“Windows 10 represents the first step of a

whole new generation of Windows, unlocking new

experiences to give customers new ways to work,

play and connect,” said Terry Myerson, executive

vice president of Microsoft’s OS group. “This will

be our most comprehensive OS and the best release

Microsoft has ever done for our business customers,

and we look forward to working together with our

broader Windows community to bring Windows 10

to life in the months ahead.”

Windows 10 also marks the return of the operating

system’s famous start menu. The feature, which was

a key component in Windows 7, Vista and XP, was

dropped in Windows 8. Now, it’s back, although it

has been updated to reflect the operating system’s

evolution. Most notably, it combines aspects of the

classic Windows 7 start menu with the modern Live

Tiles user interface that was introduced in Windows 8.

On the left hand side, the menu is very similar to how

it was in Windows 7, Vista and XP, but on the right

hand side a new space has been added for users to

customise with their favourite apps, programmes and

websites that are displayed in the form of Live Tiles.

According to Microsoft, Windows 10 has been

designed to be the greatest platform yet for business

users. “It’s not just more familiar from a user

experience standpoint,” said Jim Alkove, who leads

the Windows enterprise program management team.

“We have built so much of what businesses need right

into the core of this product – including enterprise-

grade security, identity and information protection

features, reducing complexity and providing a better

experience for the modern needs of business.”

One new security feature coming to the operating

system is Windows Hello, which will allow users to

unlock their Windows 10 devices using facial, iris or

11

fingerprint recognition. The biometric authentication

technology is built on asymmetric key cryptography

and has been developed over the years based on what

Microsoft has learned with Kinect.

Microsoft has also introduced a number of new

features to Windows 10 to make the experience of

using a desktop or smartphone as seamless as possible.

Doing away with Windows Phone, Microsoft has

made it so that users of any type of device will now be

using one single Windows 10 operating system.

“Windows 10 will support the broadest device

family ever,” said Myerson. “Windows 10 will inspire

new scenarios across the broadest range of devices,

from big screens to small screens to no screens at all.”

Microsoft’s Joe Belfiore, vice president of the

Operating Systems group, recently demonstrated

some new tweaks to Windows 10, including its

Continuum feature, which gives users the ability to

easily switch between desktop and tablet mode.

The feature means that the operating system now

works better with devices that support both a mouse

and keyboard, and touch input, such as Microsoft

Surface. When the keyboard is connected, Windows

10 stays in desktop mode, and once the keyboard is

removed the user is prompted to switch to the touch-

first, tablet mode.

Microsoft has also developed a version of Windows

10 that is optimised for devices that are smaller than

8-inches, such as smartphones, phablets and small

tablets. This mobile version still includes all the

functionality of Windows 10, but is presented in a

format optimised for smaller screens.

“It’s designed to go with your PC as a great

companion,” said Belfiore.

Windows Phone 8.1 users will be able to get

their hands on Windows 10 for free. They will also

have access to free ‘universal’ versions of Microsoft

applications, including Word, PowerPoint and

Outlook, which are designed to run on PCs, tablets

and small devices.

Microsoft’s Joe Belfiore on stage demonstrating Windows 10 in October 2014

T E C H N O LO G Y R O A D M A P

Devices and StudiosNew Windows devices, ranging from dedicated workstations to tablets, smartphones and convertible laptops, are enabling more productivity scenarios

In March of this year, Microsoft introduced a new

Surface tablet to its line-up – a thinner, lighter and

lower cost alternative to its flagship Surface Pro 3.

Starting at US$499, the Surface 3 sits between the

RT model – which it is replacing – and the Pro in

terms of price. But unlike its RT predecessors, this

tablet runs the full version of Windows 8.1 (which

can be upgraded to Windows 10 once the new

operating system is available) and Office, including

desktop applications. It also supports pen input.

Still designed to serve as a laptop replacement,

the new tablet looks fairly similar to the Pro, but

is slightly smaller with its 10.8-inch screen. It has

front- (3.5MP) and rear-facing (8MP) cameras, a

reported ten-hour battery life, and is powered by

Intel’s Quad-core Atom processor.

According to Microsoft, this version is aimed at

users that don’t quite need the full power of the Pro.

“If you do very demanding work – things

like editing and rendering video or complex 3D

modelling – then the power and performance

of a Surface Pro 3 is for you,” said Panos Panay,

corporate vice president of Microsoft Surface. “If the

majority of your work is less intense – working in

Office, writing, using the internet, and casual games

and entertainment, then you’ll find that Surface 3

delivers everything you need.”

The University of Phoenix, BASF, Emirates and

Prada have already committed to purchasing and

deploying Surface 3 across their organisations.

Microsoft’s Windows Phone is also going from

strength to strength, with Windows Phone partners

accounting for 56% of the global smartphone market,

according to research analysts IDC.

In July 2014, Microsoft announced that it would

be integrating its phone business group with the

Nokia Devices and Services unit it acquired in April

2014 to align with its new platform and productivity

strategy. It has since been phasing out the Nokia

brand from its product line, including rebranding its

Nokia Lumia devices.

Speaking to Nokia Conversations in October

2014, Tuula Rytilä, senior vice president of marketing

for the Phones division at Microsoft, said that the

transition from Nokia Lumia to Microsoft Lumia is

fully underway. The company has since backed this

up by releasing two new mid-market Lumia models at

Mobile World Congress – the Lumia 640 and Lumia

640 XL – both of which run on Windows Phone 8.1

but will be upgradeable to Windows 10 later this year.

Also in Microsoft’s Devices and Studios engineering

group is Xbox and Kinect, and, at the end of last year,

12 w w w. o n w i n d o w s . c o m

The new Surface 3 is still a tablet that can replace your laptop but it’s thinner, lighter and more affordable than the Pro

the company made its Windows SDK 2.0 available for

Kinect v2 sensors.

The new software development kit features more

than 200 improvements and updates, including

enhancements to Visual Gesture Builder, Kinect

Studio and Kinect Fusion. It also means that it is

now possible to commercially deploy Kinect apps

in the Windows Store, making it easier to deliver

applications that feature gesture control, body

tracking and object recognition to customers.

At the same time, the company released the Kinect

Adapter for Windows – a piece of kit that enables users

to attach their Kinect for Xbox One sensor to Windows

PCs and tablets, meaning that both this sensor and

Kinect for Windows v2 perform identically. As a result

of this release, Microsoft has since ceased production

of Kinect for Windows v2 sensors, although it has

said it will continue to support the existing model

and it remains committed to Kinect as a development

platform on both Xbox and Windows.

“We think this (Kinect) is the future,” said Terry

Myerson at Build 2014. “We think this is the way that

we will all be interacting with our computers in some

time. These cameras are going to become pervasive,

and I would encourage all of us to really be creative

about how we can take advantage of them.”

13

14 w w w. o n w i n d o w s . c o m

In recent months, Microsoft has announced several

new and updated applications and services in its

Office suite, including Microsoft Office for iPad,

free Microsoft Word, Excel and PowerPoint apps

for iPhone and Android users, plus a new Outlook

on iOS and Android.

This is a significant next step for Microsoft as

it continues to deliver on its vision to develop its

software and services for every device. And it’s a

strategy that seems to be going down particularly

well with customers – since Microsoft first launched

the Office for the iPad app in March 2014, it has

been downloaded more than 40 million times.

Not forgetting its own operating system, Microsoft

has also recently unveiled Office apps, including

Word, Excel and PowerPoint, for Windows 10.

Optimised for touch and mobile use, these apps

are helping advance Microsoft’s mission to bring

‘unparalleled productivity of Office to everyone, on

every device’.

“Over the past 12 months, you’ve seen us

reimagine the traditional Office experience for a

mobile-first, cloud-first world,” said Julia White,

general manager for the Office Product Management

team, in an Office Blogs post. “The next step in

this journey is the delivery of touch and mobile

optimised versions of Word, Excel, PowerPoint,

OneNote and Outlook for Windows 10.”

Coming soon is the latest version of Microsoft’s

enterprise collaboration platform, SharePoint

Server 2016, which will be publically demonstrated

for the first time at the Ignite conference in May.

T E C H N O LO G Y R O A D M A P

Microsoft’s social and productivity tools are now available on Windows, iOS and Android, delivering on the company’s vision to deliver seamless experiences across multiple platforms

Applications and Services

In the last year, Microsoft has made its Office portfolio available on iOS and Android

15

White recently shared some details about

the upcoming version, stating that “it has been

designed, developed and tested with the Microsoft

software as a service strategy at its core, drawing

from SharePoint Online.”

She said that customers can look forward to

enhanced, flexible deployment options, improved

reliability and new IT agility, enabled for massive scale.

In line with this, White explained that Microsoft is

exploring ways in which customers can take advantage

of hybrid deployments of the new SharePoint Server.

“With SharePoint Server 2016, in addition to delivering

rich on-premises capabilities, we’re focused on robust

hybrid enablement in order to bring more of the Office

365 experiences to our on-premises customers,” she said.

“Over the past 12 months, you’ve seen us reimagine the traditional Office experience for a mobile-first, cloud-first world,”

T E C H N O LO G Y R O A D M A P

Cloud and EnterpriseMicrosoft’s cloud offerings give organisations the flexibility they need to take advantage of the cloud in a way that suits them best

Microsoft CEO Satya Nadella has recently

outlined how Microsoft is delivering the

industry’s most complete cloud.

Speaking at an event in San Francisco in October

2014, Nadella announced several enhancements

to its cloud computing platform Microsoft

Azure, including the new Azure G-series of

virtual machines and Premium Storage, as well

as the general availability of the Microsoft Cloud

Platform System – an Azure cloud in a box.

At the TechEd Europe event at the end of

October, Microsoft also unveiled Azure Batch and

Azure Automation.

Available in public preview, Azure Batch takes

advantage of the technology from GreenButton,

which was acquired by Microsoft earlier in 2014.

The solution allows customers to deploy massive

scale-out jobs, with access to thousands of cores, to

solve complex problems with just a few clicks and

no infrastructure investment.

According to Vibhor Kapoor, director of

Microsoft Azure product marketing, the solution

“delivers job scheduling as a service, making it easy

to run large-scale parallel and high performance

computing work in Azure.”

Azure Automation is already generally available.

It automates time-consuming tasks across Azure

and third-party environments, reducing the risk

associated with repetitive manual processes.

“With these new services and what we bring to

market in the future at an aggressive pace, our goal

is to power scale, choice and innovation in your

business,” said Kapoor.

In line with this, Microsoft is committed to

helping public sector organisations leverage the

cloud in a way that meets their needs by launching

government-specific cloud solutions and services.

For example, the Microsoft Azure Government,

Dynamics CRM Online for Government and

Office 365 Government platforms have all been

designed to help government agencies integrate

disparate on-premises, cloud and data systems,

while enabling seamless communication and

collaboration. At the moment, Azure Government,

Dynamics CRM Online for Government are just

available in the US.

“The Microsoft Cloud for Government is the most

complete cloud for any government organisation

aiming to be more productive, agile and efficient

in today’s mobile-first and cloud-first world,” said

Nadella. “We are proud to offer Azure, Office 365 and

Dynamics CRM Online to the growing number of

government agencies that are ready to deploy leading-

edge cloud computing solutions.”

w w w. o n w i n d o w s . c o m16

Microsoft CEO Satya Nadella spoke at a Microsoft Cloud Briefing in October about the company’s complete cloud offering

T E C H N O LO G Y R O A D M A P

Organisations using Microsoft Dynamics are benefiting from more product updates, richer industry capabilities and flexible deployment options

Dynamics

At the beginning of January, Microsoft Dynamics

CRM Online for the US Government became

generally available.

The solution, which is specifically targeted at US

government workers, was first mentioned at the

Government Cloud Summit event, which took place

towards the end of 2014. At the time, Bob Stutz,

corporate vice president of Microsoft Dynamics

CRM, explained that Dynamics CRM Online for

Government would “provide a secure environment

for government organisations to collaborate in real

time, leveraging an agile platform that is built for

rapidly changing business requirements.”

The online case management solution is based

on the Microsoft Dynamics public cloud offering

and has been designed to be FedRAMP compliant.

It also allows government customers to deploy

their current solutions both on premises and in

the cloud through hybrid cloud capabilities, and

through integration with Microsoft Azure and

Office 365 government community clouds.

According to Kirill Tatarinov, executive vice

president of the Microsoft Business Solutions

Group, this release is a significant step in

Microsoft’s journey to “provide government

customers the same functionality that millions of

businesses now enjoy – delivered as a service from a

secure, government community cloud.”

For those outside the US, the latest version of

Microsoft Dynamics CRM is proving an ideal

solution for better serving citizens. The Spring

’15 release of Dynamics CRM, which Microsoft

says it will be making available to customers soon,

includes a number of new features such as a social

centre where marketing, sales and service teams

can monitor social topics and engage directly

with social communities; text mining, cloud

visualisation and an activity map for tracking social

media; and updated mobile scenarios to make it

easier to use Dynamics CRM on mobile devices.

In addition, the Spring ‘15 release marks the

start of Parature’s integration with Dynamics

CRM for knowledge management. This means

that customer service agents will have knowledge

integrated into their daily service interactions out

of the box.

Speaking during the Convergence keynote, Kirill

Tatarinov, executive vice president of Microsoft

Business Solutions, said that the new release

“delivers amazing business process innovation,

performance, productivity, (and) deep integration

with Office.”

17

The Spring ’15 release of Dynamics CRM features new social monitoring capabilities

R E G I O N A L P E R S P E C T I V E S

Making the most of digital Public sector organisations need to embrace digital technology as a tool to drive innovation and transform how they engage with citizens

The public sector is evolving at an astronomical

pace, with the constant pressure of reduced

budgets presenting a daily challenge to

organisations who need to find ways of making

dramatic improvements in terms of service and

efficiency, while spending less.

“It is important that cost reduction is done in a

way that is sustainable in the long term and does not

negatively impact on the key characteristics needed by

public bodies to survive and thrive in the long term:

innovation, agility, connectedness and transparency,”

explained Scott McIntyre, global government and

public services co-leader at professional services firm

PWC, in a recent blog post.

To succeed in this new reality, public agencies

across the globe need to embrace digital technology

as a tool to drive innovation, transform how they

engage with citizens, foster the interaction of

citizens with each other and explore how outcomes

can be better secured, resulting in innovative and

effective public services.

“The appreciation of the integral role that

technology plays across business sectors is evident

in our Government and the Global CEO survey,”

said Neel Ratan, global leader of PWC’s digital

government network, in his blog. “58% of the

CEOs surveyed are concerned about the speed

of technological change (47% last year), with the

response rising to 64% for state-backed CEOs.”

Ratan explains that, like private sector businesses,

there is great potential to create much value from

digital. In terms of operational efficiency, digital

offers the opportunity for greater self-service,

customisation of services and automation of

transactions such as benefits and pensions, for

those with access to the technology. If electronic

records, for example those for patients and social

security, can be shared across agencies, not only can

duplicative costs be saved, but also a better service

can be offered. And sharing services means that they

can be offered more cheaply on the front line.

Analysts at McKinsey agree. According to

the recent report Public-sector digitization: The

trillion-dollar challenge, capturing the full potential

of government digitisation could free up to US$1

trillion annually in economic value worldwide.

One example of how governments are already

embracing digital technologies is through the

adoption of the cloud. “Mobility is a fast-growing

trend in government today, and mobility solutions are

usually made possible because of cloud technologies,”

said Joe Macri, Microsoft vice president for EMEA

Public Sector, in a recent blog post. “The same can be

said for social media, big data analytics, or self-service

business intelligence. These trends are often viewed as

doing the most to accelerate government innovation,

and this innovation can best be realised when

governments embrace cloud technologies as part of

their infrastructure.”

“Since 2010 at least fifty governments have

published strategies or initiatives that focus on

cloud computing, with the trend accelerating in

the last year,” explained Paul Nicholas, Microsoft’s

senior director of Trustworthy Computing, in

18 w w w. o n w i n d o w s . c o m

“Mobility is a fast-growing trend in government today, and mobility solutions are usually made possible because of cloud technologies”

Making the most of digital

his blog. “This growing focus on cloud adoption

demonstrates that governments, like businesses,

have a keen interest in realising the benefits of

cloud computing – often not just for the public

sector, but their countries as a whole.”

However, while those organisations that are

already embracing digital are reaping the rewards,

according to Ratan, there is still a lack of digital

capacity and capability in many public sector

businesses. “To make the most of the opportunities,

but also manage the risks, public sector

organisations therefore need to develop a clear

vision, strategy and plan to get the most value out

of their digital investments,” he said. “Public bodies

also need to develop their capacity and capability

in terms of data collection, management and

analytics in order to produce the quality insight and

intelligence required to underpin their strategies and

plans and to make more informed and evidence-

based policy and operational decisions.

“Indeed, public agencies do not need digital

strategies: they need strategies for the digital age,

in combination with the appropriate controls

to ensure organisations and departments are

responsible, accountable and delivering real value

for money.”

19

Organisations across the public sector are looking into ways they can digitise their processes

R E G I O N A L P E R S P E C T I V E S

North AmericaCities across the US are becoming smarter, more efficient and more economical thanks to a wide range of new technologies

For the first time in history, more humans live in

cities than in rural areas. This is the case across the

world, but in North America this trend is at its peak.

According to the UN, 82% of the North American

population live in cities today – a number that is

expected to grow to more than 90% by 2050.

Governments are increasingly feeling the

pressure of this urbanisation, and are turning to a

wide range of technologies to help. According to

a recent report from Pike Research, investment in

technology related to smart cities will total US$108

billion between 2010 and 2020 and, by 2020,

annual smart city investment will hit almost US$16

billion a year.

Microsoft is working hard to equip cities across

the US with the technologies they need to become

smarter, delivering a wide range of solutions which

have one thing in common: the cloud.

“We’re very proud that customers in the public

sector are already seeing the benefits of the

Microsoft Cloud for Government, including the

states of Texas and Alabama, and King County,

Washington. We’re also delighted that over 100

partners are betting on the Microsoft Cloud for

Government,” said Kimberly Nelson, Microsoft’s

executive director of state and local government

solutions, in a recent blog post. “When it comes

to the cloud, my hope – dare I say prediction – is

that more than a quarter of US cities continue

the momentum by embracing the Microsoft

Cloud for Government and realising the value of

greater productivity, agility and efficiency, with

the assurance of secure, private and trustworthy

computing. Let’s hope these cities collaborate on

shared services to reduce redundancy and improve

services, and build those services on an existing

cloud infrastructure like the Microsoft Cloud for

Government, rather than trying to build a new

cloud infrastructure.”

The internet of things (IoT) is also making a

huge impact in transforming cities. Research firm

IDC predicts that by 2018 “cities and metropolitan

areas will represent at least 25% of government

spending on deploying, managing and realising the

business value of the IoT. At this point, mostly large

cities are deploying point IoT solutions, but this

will change as midsize cities realise benefits.”

Delivering on the value of IoT, Microsoft is helping

launch a new initiative that brings together companies,

research institutions, civic organisations and the

government in the US city of Chicago, with the aim of

developing innovation within urban infrastructure.

The CityWorks initiative will see smart and

sustainable solutions that have been developed by

20 w w w. o n w i n d o w s . c o m

Microsoft tested in Chicago, with a view to making

improvements to cities around the world.

“Chicago is particularly suited to the

development and validation of innovative ideas

in this space, due to the commitment of local

government, business and research leaders to urban

tech experimentation – exploring how technology

can help make the city a safe and rewarding place

for residents to live, work, learn and innovate,”

said Dan’l Lewin, Microsoft’s corporate vice

president of Technology and Civic Engagement.

“Chicago is composed of neighbourhoods that

vary across many of the systems described above.

That variability contributes to it being an ideal test

bed for how new innovations can impact different

environments and communities and be adopted

into existing economic and social systems.”

The CityWorks initiative presents the

opportunity to bring together multiple

organisations and develop sustainable partnerships

that focus on community priorities, the policy

environment and technological innovation.

“We look forward to working with all of the

CityWorks partners and applying Microsoft

expertise in leveraging and integrating technology,

data and information to make urban areas stronger,

safer, healthier and more resilient,” added Lewin.

“The ultimate outcome will be taking creative new

approaches developed here and deploying them at

scale in entire cities across the globe.”

21

The new CityWorks initiative in Chicago aims to drive urban innovation

R E G I O N A L P E R S P E C T I V E S

Europe, Middle East and AfricaCloud-based solutions are helping governments across the EMEA region meet their top objectives of saving money while serving citizens more efficiently

Public sector IT cloud services will account for more

than half of worldwide software, server and storage

spending growth by 2018, according to a recent

report by IDC which says that that public sector

cloud spending will grow from US$56.6 billion in

2014 to more than US$127 billion in 2018.

The adoption of ‘cloud-first’ strategies by public

sector organisations will be one of the main factors

driving the growth, according to the report. These

types of strategies have been heavily embraced by

governments across Europe, Middle East and Africa

(EMEA) in particular, with the UK leading the way.

“The UK government is a global leader in

promoting public sector use of cloud technology

and Microsoft is proud to support this endeavour

at every step of the way,” explained Jesse Stanchak,

social media community manager at Microsoft,

in a recent blog post. “The government’s cloud-

first policy ensured that government departments

would opt for cloud tools as a first solution and

Microsoft has long been a leader in the cloud

productivity space. The government created the

Digital Marketplace to ease the procurement

process for buying cloud services. Microsoft was an

early supporter of this initiative, and was the only

global cloud provider to achieve pan-government

accreditation to ‘Official’ for its cloud tools.”

One example of just how successful the cloud

has been in the UK comes from Wiltshire Council,

which serves nearly half a million citizens in

southwest England. The council has used the cloud

to cut its IT spending by £5 million a year, which

equates to around 25%.

“The council was the first in the UK to

complete an organisation-wide implementation of

Microsoft Office 365 as part of a cloud-based IT

transformation strategy designed to accommodate

tight public-sector budgets while improving

service delivery to citizens,” said Per Bendix Olsen,

Microsoft’s director of partner strategy for the

Worldwide Public Sector, in a recent blog post.

Elsewhere across EMEA, governments are seeing

real-life examples of how the cloud improves

the lives of citizens. “In health and social service

agencies, for example, cloud-based solutions enable

caseworkers to do things they couldn’t do before,”

Olsen explained. “The Netherlands improved its

delivery of youth services with help from Microsoft

partner WinVision, which launched WinCare

– a cloud-first, mobile-first solution based on

Microsoft Office 365 and Dynamics CRM Online.”

The WinCare solution replaces paper records

with a centralised location to manage social

services information, while offering families round-

the-clock access to their treatment programmes.

“Instead of going back to the office, caseworkers

now access the latest information and update their

files in real time on Windows 8 tablets while they’re

22 w w w. o n w i n d o w s . c o m

“By moving critical Microsoft solutions to the cloud, we will not have to worry about support, backups, or disaster recovery”

with families in their homes,” Olsen added. “They

also collaborate electronically with co-workers on

cases and action plans, greatly improving outcomes

for the families they serve.”

Meanwhile, The Limpopo Department of

Agriculture (LDA) in South Africa has joined a

Microsoft Office 365 early adopter programme to

understand how it could benefit from Microsoft

Office 365 ProPlus and online services such

as Microsoft Lync Online. The LDA will join a

growing number of government organisations

across MEA, covering Egypt, Israel, Saudi Arabia,

South Africa, Turkey, UAE, and more, that are

realising the far-reaching benefits of Office 365.

“By moving critical Microsoft solutions to the

cloud, we will not have to worry about support,

backups, or disaster recovery – some of our

biggest administration headaches today,” said

Kgaogelo Mohlala, Limpopo Department of

Agriculture’s IT director.

Joel Cherkis, Microsoft’s general manager of

worldwide government, explained that the thing

that is driving the explosive cloud growth in

governments is trust. “Cloud-driven operations

that were once considered risky are now benefitting

from security-hardened devices and platforms,

and widespread adoption of industry standards,”

he said in a post on the Microsoft government

blog. “Those things are a big part of our focus at

Microsoft. For years, government leaders have

heard about the cost savings the cloud can bring.

Now, they’re believing it.”

23

The UK government’s Digital Marketplace is making it easier for public sector organisations to buy cloud services

R E G I O N A L P E R S P E C T I V E S

Asia-Pacific With Asia’s population set to continue to grow rapidly over the next few decades, more governments will leverage the internet of things, big data and cloud technologies to become smart cities

Asia’s population is set to increase from 4.3

billion to 5.2 billion in 2050, according to the

French Institute of Demographic Studies (Ined).

In 2013, the region had three of the world’s most

populous nations – China with 1.3 billion people,

India with 1.2 billion and Indonesia with 248.5

million. However, Ined predicted that by 2050,

India will rise above China and have a population

of 1.6 billion people.

To help the country meet the challenges posed

by this rapid population growth, India’s national

government has allocated funds to develop 100

smart cities, one of which is Surat.

The Surat Municipal Corporation has

partnered with Microsoft India to leverage

its CityNext initiative to address the city’s

infrastructure needs and support sustainable

economic growth. Through this partnership,

Surat is able to use e-governance solutions for

its government administrative systems including

project management and information transaction

gateways, utility services and public safety, as well

as a City Dashboard that provides a unified view of

key performance indicators in services delivery.

“Citizens in Surat will be able to access real-

time data on city services including energy,

sanitation, water, health, and education through

a combination of cloud technology, mobile

applications, data analytics and social networks –

for healthier and safer communities in India and

around the world,” said Arthur Ball, Microsoft’s

managing director of Public Safety and National

Security in Asia.

Meanwhile in China, Microsoft Research Asia

has invested in delivering visualisation and urban

informatics to provide local governments with a

knowledge base for smart urban growth strategies.

For example, the research team has explored

how to mine data patterns to improve Beijing’s taxi

service by optimising routes and developing fare-

sharing systems with the ultimate aim of reducing

traffic congestion and limiting carbon emissions.

It is also improving technological infrastructure,

automate government processes and promote travel

and tourism in places like Xixian New District of

Shaanxi Province, Hainan Province, Wenzhou,

Wuhan, Yangzhou, and Zhuzhou.

“China’s cities are growing at a tremendous rate

and over 250 million more people are expected

to settle in cities within the next ten to 15 years,”

said Rob Bernard, chief environmental and cities

strategist at Microsoft, in a blog post. “There are

now unprecedented volumes of data available on

everything from commuting patterns, to building

energy use, to how people react to changes in the

weather. By using mobile technology and cloud

data platforms, civic leaders and citizens can

take advantage of that data to create innovative,

intelligent solutions that solve real problems and

improve daily life for millions of people.”

Cities in the Asia-Pacific region are also

adopting Smart Mobile Government (Smart

mGovt) strategies to support their public sector

infrastructures through technologies such as the

internet of things (IoT).

IDC’s Designing Tomorrow’s Smart mGovernment

Landscapes Enabled by the Growth of Wearables

and the Internet of Things report indicated that

IoT, context, instantaneous reach, privacy, security,

technology readiness and wearables are the seven key

components necessary for Smart mGovt adoption.

These initiatives are also driven by solutions in

functional domains such as public order and safety,

transportation, healthcare, and social services.

IDC’s report also indicated that wearable

technologies will boost Smart mGovt projects and

pave the way for public sector-led IoT ecosystems

in 2015 and beyond.

24 w w w. o n w i n d o w s . c o m

25

Latin AmericaPublic sector organisations in Latin America are increasingly adopting cloud and mobile technology, as well as connected devices, to improve transport systems, public safety, education and more

Latin America IT investment is forecasted to grow

by 5.7% in 2015, outpacing the global average by

3.7%, according to a recent IDC report.

IDC’s Latin America Predictions 2015 study

indicated that although the region’s overall internet

of things (IoT) ecosystem is still in the early

development stages, there are expected to be 100

million mobile workers and 291 million connected

devices in operation by 2015. This marks a 20%

increase from 2014. In addition, IDC expects the

public cloud market to increase by 50% in 2015.

To date, several governmental agencies in Latin

America have adopted cloud platforms to improve

the way they interact with their citizens.

“There is little debate today about whether cloud

computing works for government – many agencies

are already taking advantage of the flexibility,

economy and convenience of cloud offerings,” said

Sergio Ortega Cruz, worldwide industry solution

manager for Public Safety at Microsoft National

Security and Defense, in a blog post. “With IT

budgets under pressure and greater volumes of data

being generated every day, governments cannot

afford to pass up the economy offered by the public

cloud. The key to reaping these benefits is data

governance: understanding your data, how it is

classified, and how it must be handled.”

For example, when Mexico’s Tax Administration

System (SAT) was faced with a shrinking IT budget

and growing storage needs in 2014, it implemented

the Microsoft Azure cloud platform.

The solution enables SAT to receive electronic

documents more securely, issue electronic invoices,

provide direct customer support to taxpayers and

support more than 85 authorised certification

providers with filing-related services. Taxpayers can

also use the cloud platform to complete annual tax

returns, while the SAT can store large volumes of

confidential citizen data safely and cost effectively.

“Since we started using Microsoft Azure services

with the SAT, we have processed close to four

billion documents with the peace of mind that

Microsoft Azure helps keep the information secure,

which is fundamental for the organisation,” said

Juan Manuel Galarza, general administrator for

communications at the SAT. Microsoft Azure has

also allowed the agency to process daily peaks of up

to 34 million electronic invoices.

Elsewhere, cloud platforms have been used to

help Latin American governments to handle crime

more effectively.

Last year, Microsoft and the government of São

Paulo in Brazil deployed Detecta, a crime data

aggregation and analysis platform that leverages big

data and business intelligence capabilities to index

and link large volumes of police information.

Microsoft partner Genetec and neighbourhood

association Sociadade Amigos Vila Madalena have

also developed a monitoring centre that links Detecta

to public and privately owned cameras in Vila

Madalena, an area in the western part of São Paulo.

Meanwhile, smart cities such as Buenos Aires in

Argentina are using connected devices, mobile and

cloud technology to enhance transportation and

safety services and develop community education

programmes to help prepare students for employment.

Working with Microsoft and partners Hexacta

and Kwan, Buenos Aires has developed the City

Dashboard, which consolidates data from multiple

systems into one interface to provide decision

makers with insight into citizen needs. In addition,

citizens can use custom-built Windows apps to

access traffic and transport information.

The city also offers a Young Professionals

Program and the Microsoft YouthSpark scheme,

which provides youth with job training, career

advice and opportunities to gain valuable

technology skills.

R E G I O N A L P E R S P E C T I V E S

27

V I E W P O I N T

Modernising the public sector

S L AV KO V I D O V I C : I N F O D O M

InfoDom aims to help public sector agencies and governmental organisations rethink their business models and modernise their IT infrastructures

Headquartered in Zagreb, Croatia, InfoDom

has offices in a number of European coun-

tries and aims to help public sector organisa-

tions in the European Union and developing coun-

tries rethink their approach to economic and societal

development. The company encourages cooperation

between government, different industries and uni-

versities, particularly in the R&D field, to help coun-

tries achieve national prosperity.

Improving operational efficiency

To generate more economic revenue, enhance the

way they operate and help to develop elements of

society, governments and public sector agencies

must address four key issues.

First, they must modernise public administration

networks to ensure they can effectively manage

organisation, education, healthcare and local

government systems. Secondly, they should look to

benchmark their business excellence, economy and

regulatory compliance with similar public sector

agencies across the globe. To do this, they can use

business process management (BPM) repositories,

knowledge management (KM), human resource

management (HRM) and corporate performance

management (CPM) systems, as well as integration

frameworks for complex IT solutions. Governments

must also develop regulatory frameworks to enable

them to manage state-owned enterprises and

ensure they provide high quality and cost-effective

services for citizens and entrepreneurs. Finally, they

should create policies that support the integrated

development of the economy, education, culture

and more, in locations outside of the main city

metropolises.

InfoDom helps governmental organisations

to develop the necessary IT infrastructures and

systems by referring to global business models,

and various regulatory frameworks. The company

has also participated in key European Union (EU)

initiatives such as the European Electronic Invoicing

Framework, the Pan-European Public Procurement

Online project, the European Interoperability

Framework and the Common Assessment

Framework. It has worked on various EU projects,

including Public Internal Financial Control,

Creative Europe & Creative Croatia, Smart City and

the Public Sector Information.

In addition, InfoDom helps public sector

and governmental agencies to leverage new

technologies and management models to increase

their competitiveness and achieve overall business

excellence. Divided into four horizontal classes,

these solutions include e-business models with

“Special emphasis is given to helping public sector organisations achieve operational excellence”

28 w w w. o n w i n d o w s . c o m

a CPM system, e-government models with an

integrated government performance management

system, BPM solutions and KM systems.

Although InfoDom works with public

administrations, the private sector, state-owned

enterprises and on regional expansion projects, each

one is driven by the same development paradigm:

business model frameworks.

Developing virtualised organisations

Today, many organisations have become virtualised

and use several BPM systems to form the core of

their business model. These BPM models are then

linked to regulatory frameworks that are based

on international reference models, and to various

IT, information security management and quality

management systems to enable the organisation

to measure the enterprise’s overall performance.

Consequently, the BPM model becomes the

organisation’s main control mechanism. Virtual

organisations also integrate data from internal

and external resources with KM and innovation

management systems to help increase their business

competencies and gain a competitive advantage. All

of these businesses are supported by IT frameworks

that ensure all of their IT components, systems

and heterogeneous enterprise applications are

interoperable and standardised.

When developing virtual organisations,

InfoDom focuses on three key areas. These

include: the development of vertical businesses

lines within an organisation that are driven

by strategy and regulatory framework; the

development of horizontal infrastructure systems

that foster productivity and the integration of

business processes across the organisation; and

the development of knowledge, technology

and organisational capacities that help improve

knowledge management and innovation processes.

Industry and research partnerships

InfoDom works with the associated scientific research

institute Innovation and Business Leadership

Academy and other academic communities to offer

knowledge-based services based on four competency

areas. These include specialised consulting, software

development, system integration of complex systems

and support services for information systems and

performance monitoring.

The company also uses the latest technologies

and methodologies developed by providers such

as Microsoft and collaborates with the academic

community based on the principles of the Triple

Helix concept. Special emphasis is given to helping

public sector organisations achieve operational

excellence, improve the sustainability of business

systems and enhance their performance, and ensure

continued cost optimisation.

Meanwhile, InfoDom provides various support

services to ensure that public sector organisations can

develop agile business systems and achieve four key

competencies, which include productivity, flexibility,

adaptability and organisational awareness.

The company’s customers can also use

InfoDom’s consultation portals and KM systems

to carry out self-assessments and ensure they

are able to continuously fine-tune and improve

their business operations. These self-assessments

enable the organisation to openly review its own

position and resources.

Slavko Vidovic is the CEO of Infodom

2500+EMPLOYEES

WORLDWIDE

$100+ MILLION

GLOBAL BUSINESS

150+ ACTIVE CUSTOMERS

20+ YEARS

OF DELIVERY EXCELLENCE

11+ GLOBAL

CENTERS

o

www.rsystems.com

Applica onManagement Services

Integrated ProductLifecycle Management

Tes ng and QualityAssurance

Packaged Services BPO Services

Telecom & Digital Media

Healthcare

Banking & Finance

Manufacturing & Logis cs

Government Services

...like the Oyster delivering the Pearl

rsi.marke ng@rsystems.com

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31

V I E W P O I N T

Checking into a mobile moment

C O L I N R E I D : TOTA L M O B I L E

The health and social care industry must capitalise on mobile technology to improve patient care and increase efficiency

Wi-fi, smartphones and other mobile de-

vices are now part of our daily lives and

are revolutionising healthcare as we

know it, which is bringing potentially enormous

benefits to both clinicians and patients in hospi-

tals, clinics and community care.

Both health and social care have entered

what I would call a ‘mobile moment’. This

phrase was first used by Forrester analyst Ted

Schadler to explain how mobile technology is

reinventing the customer relationship, but it

perfectly sums up what is happening in health

and social care today. Mobile health and its

use in social care is becoming an indispensable

part of our connected world and one that both

clinicians and patients are keen to adopt. The key

take-away here is the significant potential that

mobile technology brings in these sectors, which

governments should include fast in their political

agendas going forward.

To exploit the potential of mobile technology

in health and social care, we must look to

business for a lead. We must identify the needs

of patients, clinicians and care workers out in

the field and design intuitive mobile apps that

fulfil their requirements to innovate around the

so-called ‘moment’, rather than designing what

we think they want.

As the healthcare industry goes through a

transitional stage and adopts more collaborative

care models, front-line health and social care

workers need the right apps on their mobile

devices to enable them to improve the value

chain, maximise time and productivity and

enhance the quality of care.

Mobile technology offers a new way of

interacting with patients and providing health

and social care. Community services, for

example, provide healthcare, well-being and care

services for patients from childhood through

to the end of their lives and support some of

the most vulnerable citizens (Department of

Health, 2013). These services form a large part

of the UK’s National Health Services activities,

with around 100 million community contacts

each year (Edwards N, 2014: The King’s Fund

report). The scope of these services is extensive

and everyone involved would benefit from the

interoperability that mobile technology brings.

As well as providing better access to information

relevant to service users, it also removes time–

consuming, desk-based administration tasks,

enabling staff to use this time to provide quality

care to patients.

“Mobile technology can fulfil its promise of accelerating and improving the quality of patient care”

32 w w w. o n w i n d o w s . c o m

A sector in transition

After a seemingly slow start, the benefits offered

by mobile technologies are fast becoming

appreciated by the health and social care industry.

Today, there are a host of devices and apps that

can provide any number of services, from remote

monitoring to patient data capture and access to

electronic e-records.

Although primary care has grasped some of

the opportunities mobile technology brings,

technology to support healthcare workers in the

field has been scant. This has meant labour-

intensive, paper-based documentation processes

have continued to be used both in the field and

in offices, as well as to correspond with provider

organisations such as general practitioner

surgeries and hospitals. This means that clinicians

often spend more time on administration than

with patients.

Mobile healthcare solutions can range

from relatively easy-to-implement solutions

to complex integrated IT systems. To date,

mobile technology has predominantly been

used to support remote front-line workers by

developing electronic health records. Despite

good intentions, creating an organisation-

based environment is a counter-intuitive way of

addressing the problem and does not make the

most of the benefits mobile technology offers.

This way of thinking focuses on retrieving and

updating records on the desktop, but does not

provide front-line healthcare workers with the

data they need to provide enhanced patient care

while on the road. We need to think outside of

the box to explore how mobile devices can be

used for faster diagnoses and treatments, improve

how clinicians manage their time and improve

data accessfor field workers.

One of the greatest challenges for mobile

working in healthcare is ensuring confidential

patient information is secure and protected.

When field workers are allowed unlimited access

to back-office systems, the door is left wide open

to security risks. Best practice should dictate

that mobile health workers are only given access

to records relevant to their particular patients.

Properly configured access ensures that private

data is kept confidential, ensuring a good user

experience and a high level of quality care and

trust by the patient.

The next steps

The next steps have to be collaboration and

cooperation. Firstly redesigning community services

and building on recommendations in the Kings’

Fund report would enable efficient transition in

both the primary and acute care sectors.

Community services need to be connected to

other parts of the health and social care system,

rather than working as a solitary entity. These

services need to look at mobile technology from

a holistic vantage point and provide solutions

that are easy to use and have obvious benefits.

It will not be simple, as it will undoubtedly

incorporate multiple processes and different IT

systems. The biggest danger is that different apps

will be created for diverse systems, eliminating

integration. We must also highlight the need for

reliabile connections and seamless assimilation

into the healthcare professional’s workflow. The

idea is to make it easier, not more complicated.

There is no getting away from it, investment

is required. At the same time, mobile healthcare

solutions must be cost effective and show both

a return on outlay and visible improvements to

efficiency and patient care. This can be achieved

by implementing an enterprise app platform that

provides a seamless, integrated solution across

the organisation.

Shift to the future

Health and social care is overstretched and

under resourced, while providers face continual

reassessment by the government to ensure they

are viable for the next decade. Mobile technology

can empower clinicians, front-line healthcare

workers and their patients to improve the quality

of healthcare by providing decision-making

data when and where it is needed within budget,

helping organisations to better manage and

allocate their funds.

If implemented properly, mobile technology

can fulfil its promise of accelerating and

improving the quality of patient care, while

enhancing operational efficiency and cost savings.

Health organisations should be looking to

embrace the power mobile technology brings in

creating a real personalisation of healthcare of

the future.

Colin Reid is the CEO of TotalMobile

FuM-A-15-009-Anz_UK_Microsoft.indd 1 09.04.15 15:06

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ITP: OWN YOUR COMMUNICATIONS

35

S O L U T I O N : D O C U M E N T C R E AT I O N

T E C H N O LO G Y : M I C R O S O F T O F F I C E , S H A R E P O I N T

PA R T N E R : A I A S O F T WA R E

P R O F I L E D

SZW Inspectorate Aia Software’s ITP solution helps the Dutch Ministry of Social Affairs and Employment to improve correspondence about employment conditions violations

The SZW Inspectorate, part of the Dutch

Ministry of Social Affairs and Employment,

is a government body with around 1,100

employees that aims to create fair and safe work-

ing conditions and social and economic security

in the Netherlands. It oversees compliance with

employment-related legislation, works to detect

fraud, exploitation and organised crime within

the employment and income chain, and identi-

fies developments and risks in the social affairs

and employment sector.

Every day, around 500 SZW inspectors visit

companies to audit working conditions and, when

they are deemed to be unsafe or unfair, implement

various sanctions and measures to enforce safety

and equality. For instance, the SZW inspectors can

impose a fine or even close down operations.

After recording the entire inspection process

in the SZW Inspectorate’s case system, the

inspector creates a letter to explain each step in the

inspection process and confirm the violation and

the sanction that has been imposed. Consequently,

there are many different possible combinations of

legislation and explanations that can be used to

create the final letter.

When it switched to a new case system, the SZW

Inspectorate decided not to develop a document

generation feature in-house. Instead, it opted for

ITP from Aia Software, which is a flexible standard

tool that is easy to maintain and manage.

“The major benefit of ITP is that it enables

inspectors to do their jobs more efficiently,” says

Joris Sauter, senior IT and operations advisor

at SZW. “ITP offers the kind of flexibility that

allows us to tailor every single letter to all specific

elements of the inspection process.”

ITP enables the SZW Inspectorate to seamlessly

align letters with specific situations and ensure

they comply with legal regulations. “ITP provides

us with a user-friendly document creation

platform that is easy to maintain and really gives

us complete control,” says Sauter. “All of the letters

we generate using ITP are output as Microsoft

Word documents, allowing inspectors to make any

last-minute edits.”

Aia Software supported the SZW Inspectorate

throughout the implementation of ITP and to

develop letter templates. “Making templates with

ITP was not that complicated,” says Sauter. “In fact,

the hardest part of the implementation was that we

had to figure out for ourselves how to translate the

various internal processes into the textual structure

of the letters. This phase took some time to

complete, but we now develop everything in-house.”

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PUBLIC ADMINISTRATION Government-to-Cizens (G2C) Government-to-Business (G2B) Government-to-Employees (G2E) Government-to-Government (G2G) Cizens-to-Government (C2G)

P R O F I L E D

37

Digital Agricultural RegisterATS e-government solutions help to improve interoperability between heterogeneous public information systems in Romania

S O L U T I O N : E - G O V E R N M E N T

T E C H N O LO G Y : M I C R O S O F T S Q L S E R V E R ,

S H A R E P O I N T, A S P. N E T

PA R T N E R : A D VA N C E D T E C H N O LO G Y S Y S T E M S

Advanced Technology Systems (ATS) has

extensive experience of developing complex

integrated and interoperable solutions

for the public sector. Its solutions are capable of

enhancing the performance and quality of the public

services, as well as facilitating communication

between disparate public organisations to enable

them to achieve common goals.

The company’s recent interoperability efforts

have focused on the development of digital

applications for use in the agricultural sector

and, currently, its e-government solutions have

been implemented by more than 80 public sector

organisations, including five county councils, to

handle large volumes of data. For example, the

solutions have been used to manage more than

2,300,000 unique tax identification numbers.

The Digital Agricultural Register (DAR) is a

complex software system that manages the primary

evidence of data concerning natural and legal

persons, as well as goods such as buildings, land

and means of transport. It has a database for issuing

different types of documents, including certificates

that enable local producers to sell their agricultural

products on the market, documents that concern

the succession of goods and so on. DAR also

serves as a data source for various other public

administration policies including fiscal, educational,

social protection, healthcare and public utilities

policies. Plus, DAR is the primary data source for

the national statistical information system.

To support its goals, DAR exchanges information

with various applications including taxes and fees,

accounting and document management. It also

connects to diverse systems used in various public

institutions such as the Payment and Intervention

Agency for Agriculture, the Romanian Agency for

Cadastre and Real-Estate Publicity, the National

Institute for Statistics, the Ministry of Public

Finance, the National Register of Personal Data, the

Romanian Trade Register Office and the Romanian

Electronic Payment System.

Agricultural data is important for citizens and

businesses and there is a large number of public

entities involved in agricultural data exchange, so

ATS’s e-government solution provides multiple

fail-safe mechanisms that flag potential data

inconsistencies and alert expert key users that

further investigation is required. It also helps to

optimise communication between public sector

organisations and increase the quality of the

services they provide.

“The solutions have been used to manage over 2,300,000 unique tax identification numbers”

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P R O F I L E D

39

City and County Healthcare GroupBPA Solution suite for Microsoft SharePoint saves significant management time at both the branches and head office

City and County Healthcare Group (CCH) is

one of the largest providers of home-based

care support services in the UK. The group

strives to provide service users with affordable, high

quality care services which enable them to live inde-

pendent and safe lives in their own homes.

The company’s original centralised core IT

platform was designed around Microsoft Windows

Server, Exchange and SQL. As the group has

expanded, CCH has becoming increasingly reliant

on flexible system options to monitor, manage

and report on operational cornerstones in the

business, including compliance, quality and

facilities management. To that end, implementing

Microsoft SharePoint Foundation 2013 along with

BPA Enterprise Server was a natural choice. With

the core collaborative functionality of SharePoint,

the BPA system has allowed CCH to create highly

tailored applications across all business disciplines,

using the base templates provided by BPA and

creating new systems from the ground up.

“The BPA solution allows us to build and adapt

our systems very quickly in SharePoint,” explains

Jason Fabien, head of Business Systems at CCH.

“From original concept to full group deployment

took only a matter of months. BPA is constantly

evolving as the user base gathers momentum and

enhanced functionality demands are factored

into the continual development cycle. Having this

added layer of internal control combined with the

functionality of SharePoint and BPA supports our

rapid application development approach.”

With the help of BPA partner Great Benefit, the

solution also includes some very specific application

developments that support the core BPA solution.

“The BPA product allows us to help CCH build

sophisticated SharePoint applications that integrate

core SharePoint functionality such as alerting,

workflows and item level security, alongside their

existing core systems,” explains Ian Jones, MD of

Great Benefit. “CCH wanted some very specific data

consolidation and graphical presentation web parts

so that all remote users had very clear dashboards.”

“With our first applications rolled out across

the group, we are now planning the next phase of

design to cover more disparate business processes

which are not covered by our core systems,” adds

Fabien. “Having the ability to move quickly from

prototype to live environment enabling the import

of large volumes of spreadsheet derived business

data makes us far more agile in supporting the

business as it constantly grows. Without this

flexibility, we would not be able to sustain IT

support for operational growth and development.

By introducing the system, we now have removed

the need for 75 weekly reports from the branch

network as all the data is automatically gathered

into the appropriate dashboards. With data being

previously manually collated, the system now saves

significant management time at both the branches

and head office as well as moving to real time

reporting and alerting.”

S O L U T I O N : S TA K E H O L D E R R E L AT I O N S H I P

M A N A G E M E N T

T E C H N O LO G Y : M I C R O S O F T S H A R E P O I N T

PA R T N E R : B PA S O L U T I O N S A N D G R E AT B E N E F I T

Succesfully acomplishedWe carry out consulting, expert outsourcing and software development tasks for the public sector, adjusting ourselves to the institutional reality of organizations.

Our software solutions for the public sector allow a substantial improvement in management, with a direct impact on the projection of public services on the citizens.

We’re tirelessly working to improve processes and deploy applications that make public service management in all areas more efficient.

Learn more at www.cic.es/public-sector/

QNH helps public agencies in achieving their ambitionsMicrosoft based public solutions

QNH provides public solutions that stimulate collaboration, communication and publishing within or beyond the borders of organizations. Our solutions put the citizen, student and patient in the center and ensure an e�cient and transparent service. The solutions are ‘state of the art’ tools to increase efficiency and reduce costs. Choose a cloud solution and you opt for a �exible cost model.

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P R O F I L E D

41

FCC AqualiaCIC Consulting helps FCC Aqualia to use smart water management tools to improve the water distribution services it provides to citizens in Santander, Spain

FCC Aqualia, which purifies and distributes

water to people across the world, has used

Spanish IT company CIC Consulting’s mobile

platforms and integration, data management and

monitoring expertise to improve management of

its water network in Santander, Spain.

Working with CIC, the company has implemented

two tools – IDbox and Fieldeas – to facilitate smart

water management across the Spanish city. IDbox

helps FCC Aqualia to manage and supervise water

purification, distribution and service management,

while Fieldeas can be used to provide important

information to its clients or citizens.

FCC Aqualia’s supervisors can use IDbox and a

central dashboard to capture and add information,

or analyse and compare data related to the water

distribution network in real time. This helps the

team to identify trends, make predictions and

produce reports that help to reinforce decisions

about the water network and how it can be

optimised to minimise energy consumption.

Meanwhile, citizens, residents, shopkeepers and

companies can use the time resolution feature on

the Filedeas mobile application to calculate how

much water they have consumed in real time,

receive notifications about any service disruptions

and access the latest news. This allows the citizens to

play a principal role in the new smart city.

Overall, the CIC solution has improved how

FCC Aqualia collects data from water meters and

various other sensors to manage the network. It

has also created a bidirectional communication

channel between the organisation and

Santander’s citizens. This enables the company

to share vital information with citizens, allowing

them to track their water consumption, view

incidence reports, alarms and notifications.

“Although it is a technologically complex

and innovative solution, which acquires data in

real time and processes it to offer analytics and

detailed information to the end users, consumers

find it easy to understand and use,” says Óscar

López Tresgallo, mobile solutions manager at

CIC. “It has helped to greatly improve the quality

of life of Santander’s citizens.”

S O L U T I O N : S M A R T WAT E R M A N A G E M E N T

T E C H N O LO G Y : M I C R O S O F T S Q L S E R V E R , . N E T

PA R T N E R : C I C C O N S U LT I N G

We deliver next generation IT Infrastructure that transforms the way businesses work.

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As a global award winning Systems Integrator, we work closely with Gartner Magic Quadrant leaders. We transform public sector organisations by making them more agile and more competitive through the design, support and management of integrated and connected next generation IT infrastructure.

“We were looking for a long-term relationship based on joint decision making and risk sharing. That’s exactly what we got with Cisilion.”Paul Campbell, Technology Officer, Princess Alexandra Hospital

Among our premier vendors, we are a proud Microsoft Gold Communications partner.

Contact us for further information on how our services can help transform your public sector needs:

e: info@cisilion.com t: 0870 15 25 750

P R O F I L E D

43

Lewisham Southwark College (LeSoCo) is a fur-

ther education college in Lewisham and South-

wark, south-east London, UK. The college was

formed from the merger of Lewisham College and

Southwark College. The college has 16,000 student

enrolments, 36,000 course enrolments and was voted

one of the 157 highest performing schools in the UK.

Following the merger, the college was left

with four disparate phone and communication

systems of various ages, features and phone

types. The college telephony systems were not

fit for purpose, unable to scale, and costly in

call costs, operational costs and support costs.

The systems were also complex to manage, were

extremely inefficient and prevented collaborative

communication, all of which was not ideal for a

modern college.

“On a snow day, the switchboard simply

couldn’t handle the volume of calls and would

crash, meaning students and staff didn’t know

if the college was open or what they should do,”

explains Debbie Haddow, head of IT Services at

LeSoCo. “Enrollment and clearing days led to the

same chaos and staff from different buildings had

a completely different experience on every system.

This reduced enrollment numbers and therefore

effected our funding.”

Cisilion worked with LeSoCo to design, install

and deploy a brand new Lync 2013 Solution

including voice, video, instant messaging,

conferencing and presence through their line of

business application. Once the initial Lync project

was complete, Cisilion implemented a new contact

center to replace the old switchboard systems, fully

integrating into Lync.

Haddow estimates that the transition from a

private branch exchange system to Lync is already

saving them around 80% on direct call costs alone.

The college is now using Lync to provide instant

messaging (IM), presence, desktop sharing, high

definition voice calling and conferencing capabilities

to nearly 1,000 faculty and staff members.

With the new system, all staff are now reachable

by phone. IM and presence enables easier

connection and less pressure on the switchboard,

ultimately resulting in better productivity. The

college has also saved time and money on support

and maintenance costs meaning more time to

focus on other projects and more money to spend

on student facing services.

“The project was delivered successfully,”

says Haddow. “As expected with a project of

this complexity and scale there were a few

minor technical challenges but Cisilion always

worked closely with us to communicate and

ensure these didn’t become major issues. From

the first presentation, to the design through

to the implementation and handover, Cisilion

delivered everything we asked for in a way that

left us feeling comfortable and confident that

we owned, understood and could use Lync

environment deployed.”

S O L U T I O N : U N I F I E D C O M M U N I C AT I O N S

T E C H N O LO G Y : M I C R O S O F T LY N C

E N T E R P R I S E V O I C E

PA R T N E R : C I S I L I O N

Cisilion transforms communication and collaboration for London College through Microsoft Lync Enterprise Voice

Lewisham Southwark College

Providing the all important interface for everything a learner needs to engage with their institution, myday implements a rich and intuitive interface either via a web browser or native mobile applications.Housing everything from IT systems, learning content and real-time interactive media, it delivers information into a single user-friendy dashboard.

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P R O F I L E D

45

Bishop Grosseteste UniversityUK university partners with Collabco to boost learning experience with a Microsoft Office 365-based student portal

Formerly a teacher training college for more than

a century, Bishop Grosseteste University (BGU)

in Lincoln, UK, is a fully independent university

that offers a wide range of courses, many of them still

focused on teaching and related professions.

The university decided to implement a Microsoft

Office 365-based portal to provide the best possible

learning experience for its students. Rather than

diverting its busy IT team to a task that would

take a considerable amount of time, the university

partnered with Microsoft partner Collabco to

implement its Myday student portal, which was

designed with input from BGU and its students.

“Why commit staff time and equipment to that

when you can go out to a supplier who’s already

done it?” says Richard Corn, BGU’s head of IT.

“In autumn 2013, we were looking for solutions

to engage students and when Collabco came

to demonstrate Myday to students and staff,

it looked like a really good product. The main

implementation only took 28 days, up to the end

of February 2014, and after we tweaked some

details and worked out who would be responsible

for various aspects, it went live in May.”

When students log in to Myday, they are

able to click on various bright tiles to access

timetables, the library, payment records, the

Blackboard virtual learning environment, e-mail,

Microsoft OneDrive storage and a news feed.

“It’s all about easy access to systems from a

central page, a one-stop shop for everything, as

much information as possible to do with life at

BGU,” says Corn.

The solution is fully integrated with Microsoft

Office and Office 365 and has high credibility

with users because it has a universally familiar

look and feel.

Another benefit is that students can log in to

their portal from any device, or via the Myday

app on Windows Phone, providing they have

access to the internet. This means that students

can clarify where they need to be and see any

outstanding issues and tasks before they even

start their working day.

Collabco continues to hone its Myday product to

meet the needs of BGU. “We are constantly on the

phone with Collabco, saying we want to do this or

that, always enhancing the product,” concludes Corn.

S O L U T I O N : S T U D E N T P O R TA L

T E C H N O LO G Y : M I C R O S O F T O F F I C E 3 6 5

PA R T N E R : C O L L A B C O

© Copyright Commit; 2012

Commit; Screening is a comprehensive workflow management system for screening units, scalable from mobile units and small stand-alone clinics to nationwide screening programmes. The solution automates information flow in all aspects of the screening cycle from participant enrollment and sched-uling to performing examinations and creating statistics. This saves money and time, gives the personnel more valuable time to perform their essential tasks and to take better care of the patricipants. System includes optional modules for various cancers and other diseases.

Commit; RIS (Radiology Information System) is a production control system for healthcare imaging units. It offers scheduling, registration, workflow manage-ment for technologists’ and radiologists’ workflows, and custom reporting. Commit; RIS ensures the automation of the everyday procedures that the medical protocol specifies.

Commit; OIS (Surgical Information System) is a software designed to meet the needs of surgical units, optimising the use of available facilities, human resources, equipment and materials. Smoothly linked to the rest of the hospital systems, it enhances communication between the different personnel groups and helps align working processes, thus supporting operational ventures, increasing efficiency and reducing patient backlog in queues.

Commit develops and sells proprietary software solutions for healthcare organisations. These include solutions for workflow, resource and quality management within radiological or surgical departments or any screening or follow-up programme. Commit also distributes off-the-shelf products from selected partners to supplement its own solutions and expertise.

For more informationplease visit

www.commit.fior e-mail

info@commit.fi

Markku Myllylämanaging director+358 400 459 777

Commit; OyMetsänneidonkuja 12

Kvintti-buildingP.O.Box 75

Spektri Business ParkFI-02101 Espoo

Finland

Commit - Reliable HealtHCaRe SolutionS

tiivistetty

1.Import from

external client database2.

Automatedappointmentscheduling

3.Invitation

4.Rescheduling

8.Referral

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10.Statistical reporting

1.Import from

external client database2.

Automatedappointmentscheduling

3.Invitation

4.Rescheduling

5.Modalities

6.aReading

Letter indicating a negative result Letter indicating

a negative result

7.Verifying examinations

8.Referral

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10.Statistical reporting

6.bReporting

No show reminder letter

5.Modalities

6.aReading

Letter indicating a negative result

Letter indicating a negative result

7.Verifying examinations

6.bReporting

No show reminder letter

GeneralScreeningWorkfl ow

GeneralScreeningWorkfl ow

Microsoft Touch Public Sector_2013-16.indd 2 9.11.2012 12:44:13

P R O F I L E D

47

East Tallinn Central Hospital, situated in the

heart of Estonia’s capital city Tallinn, was es-

tablished 230 years ago. One of the hospital’s

seven trustworthy clinics is the oldest maternity hos-

pital in Estonia, which welcomes women of all ages.

More than a quarter of Estonia’s children are born

in the well-equipped Women’s Clinic, which has also

earned the UNICEF Baby Friendly Hospital title.

Three years ago, the hospital joined the national

breast cancer screening programme and needed to

find a new software solution to support its breast

care management operations.

“Breast screening helps to find the disease in

an earlier and still curable stage and that puts a

big responsibility on the healthcare providers,”

says Mariliis Soonsein, head of the hospital’s

breast screening team.

The hospital has now created a comprehensive

Breast Care Centre and serves a growing number of

patients. It uses a multitude of diagnostic modalities

– including ultrasound-guided interventions,

mammography, nuclear medicines, tomosynthesis

and computed tomography or magnetic resonance

imaging scans – and procedures and therapies

such as chemotherapy, radiotherapy and breast

reconstruction surgeries, to treat patients. The

centre is staffed by a team of surgeons, radiologists,

pathologists, oncologists and gynecologists.

To build a well-functioning service in a short time,

the hospital turned to Finnish company Commit,

which has ten years of experience in providing

software solutions to manage screening processes and

equipment. The company’s software allows personnel

focus on daily tasks without worrying about the

workflow or human errors during data processing.

Commit’s system covers all aspects of breast-

screening management including patient

registration and organising mammograms taken by

technologists so that two independent radiologists

can read the images. It also enables the hospital to

automatically send results to patients via e-mail,

report statistics promptly and archive histological

diagnoses. Maintaining good quality patient care

would be impossible without Commit’s software.

Automating these processes has enabled the

hospital to increase the volume of operations.

Recognising these benefits, two Estonian screening

centres now use the Commit solution, while another

hospital is close to setting it up. This shows that

adding specific software to a hospital’s information

system makes way for rapid development.

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East Tallinn Central HospitalFinnish software provider Commit helps Estonian hospital to improve breast cancer care for female patients

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P R O F I L E D

49

Based in Brussels, Belgium, Living Tomorrow is

an organisation that supports consumers and

companies to innovate in their respective fields.

Living Tomorrow offers a meeting place for innovative

companies, where they are able to show visitors the

products and services that will improve the quality of

life and work for people in the near future.

With traditional models fading and more

and more information being shifted to the

cloud, Living Tomorrow turned to IT partner

Flexamit to help it make the transition to the

cloud. The organisation’s employees are now

using services such as Microsoft Office 365 and

Microsoft Azure, with Flexamit is responsible for

the availability, security and maintenance of the

company’s applications.

Due to the fact that traditional models are

changing, the need for IT support is also going

through a time of transition. Living Tomorrow

approaches IT ‘as a service’, with Flexamit

as its service provider. Accordingly, Living

Tomorrow has switched from a traditional

Microsoft Exchange environment to Office

365. The solution runs in the cloud, and can be

accessed from any location and from any device.

Employees have access to e-mail, contacts and

calendar information. E-mail no longer requires

a prior investment in infrastructure, and Living

Tomorrow pays a price per user.

Living Tomorrow also places emphasis

on applications that support collaboration

between colleagues. For instance, Microsoft Lync

Online – a component of Office 365 – has made

videoconferencing accessible to all employees.

“We were one of the first organisations to start

using the professional social network Yammer,

long before Microsoft took over the solution and

integrated it with Office 365,” says Joachim De

Vos, founder and CEO of Living Tomorrow.

Living Tomorrow was also an early adopter

of Microsoft SharePoint. De Vos says: “For a

long time, we used it as an intranet of sorts. In

order to optimise the use of the application, we

also stepped into the cloud with SharePoint,

via Flexamit. We wish to feature the solution

as more than a central platform on which

people share information. SharePoint will really

grow much more into an environment for

collaborative working.”

Furthermore, Flexamit offers support to Living

Tomorrow for processes concerning Microsoft

Azure. Flexamit is able to support companies

and help them make the transition to Microsoft

Office 365, enabling staff to stay focused on

their core business. Moreover, Flexamit offers

the expertise required to add extra functionality

to the Microsoft Office 365 platform. For

instance, Flexamit enables companies to manage

their corporate signature centrally, and can

add branding, voice feature for Lync meetings,

advanced reporting and integration with local

environments. Flexamit is also highly committed

to security, flexibility and privacy.

Living TomorrowFlexamit helps Belgian innovation organisation make the transition to the cloud

S O L U T I O N : C LO U D C O M P U T I N G

T E C H N O LO G Y : M I C R O S O F T O F F I C E 3 6 5 ,

M I C R O S O F T A Z U R E , M I C R O S O F T S H A R E P O I N T,

YA M M E R

PA R T N E R : F L E X A M I T

“We were one of the first organisations to start using the professional social network Yammer”

For more information, visit hogia.com

Hogia – Moving theTransport Industry into the FutureHogia Transport Systems provides over 600 public and private sector partners in 11 countries on 3 continents with more than 25 years of experience in providing continuous service to millions of end users worldwide. This makes Hogia a world class partner for well-proven IT solutions for the transport industry.

We call our integrated approach across Logistics, Terminals, Public Transport and Ferries the Four-leaf clover.

P R O F I L E D

51

Greater Stockholm Public TransportHogia Transport Systems uses Microsoft technology to help Swedish transport network to provide real-time traffic updates to passengers

Public transport organisations often fail to

deliver reliable and relevant information about

services and traffic disruptions in time, which

leaves passengers dissatisified. To ensure passenger

information is relayed to travellers efficiently, com-

panies need to implement a flexible solution.

Greater Stockholm Public Transport in Sweden

successfully implemented a large-scale disruption

information solution, which was managed

by subcontracted private operators who are

responsible for providing passenger information.

As there were so many stakeholders and

systems, it was complicated to create an

integrated information system to distribute

planned and unscheduled information to public

transport users in real-time. In addition, the

organisational structures created a complicated

work process for dealing with diversions and

schedule alterations, which meant that if

diversion decisions were managed separately

from passenger information, there is a risk that

information would be inconsistent.

Stockholm Public Transport’s goal was to

improve the management of diversion information

and ensure it was relayed to passengers via online

sites, mobile phones, public displays and audio

systems. It also wanted a solution provider that

could deploy automated and integrated tools for

information management across the organisation.

Consequently, the transport company selected

the Hogia PubTrans integrator platform, which

is developed in the Microsoft .NET environment

and runs on the Windows 2012 Server. It also uses

Microsoft SQL Server 2012 as the database engine

for around 100 databases.

Hogia PubTrans automatically captures

information about incidents, which is distributed

throughout the system via open and standardised

interfaces. The solution receives, analyses and

combines data from the automatic vehicle location

system scheduling and information control

systems to provide real-time information to

the 3,000 vehicles – including buses, metro and

commuter trains, tram and light-rail systems – in

its transport network. This information is also

provided via public displays, mobile phones,

online sites and customer centre systems.

Using Hogia’s automatic processing systems

saves Stockholm Public Transport costs, increases

the quality of its data and reduces the need for

manual intervention. Most importantly, the

authority now provides consistent, up-to-date and

reliable information.

Hogia PubTrans also has standardised services and

interfaces, which allows the authority to select the

best-of-breed solutions where parts of the system can

be replaced or extended individually over time and

without dependence on individual suppliers.

S O L U T I O N : T R A F F I C I N F O R M AT I O N S Y S T E M

T E C H N O LO G Y : M I C R O S O F T S Q L S E R V E R 2 0 1 2 ,

. N E T, H O G I A P U B T R A N S

PA R T N E R : H O G I A T R A N S P O R T S Y S T E M S

I-FourC TechnologiesDigitization IT Solutions External Archive management

Paperless from day one www.i-fourc.com

www.epapering.com

I-FourC introduces the I-FourC ePapering Solution

I-FourC has been succesful in the Netherlands for several years.We are looking for partners to exploit the concept abroad!

International network

A great business opportunity

Continuous stream of revenues

Become specialist in archiving & digitization

Great addition to extend your services

Unique market position

VP15-002_advertentie_microsoft.indd 1 03-02-15 11:40

P R O F I L E D

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Pantein HospitalDutch hospital digitises its medical files by deploying the I-FourC ePapering solution

I-FourC, a provider of digital, external archiving

and IT solutions, has released the I-FourC ePaper-

ing solution, which enables partners to develop

paperless work environments for their customers.

When Pantein Hospital in Boxmeer,

Netherlands moved to a new building in 2011,

it needed to renew its information structure.

It also wanted to eliminate the large volumes

of paper documents on file, which were often

incomplete, took up space and took a long time

to search through. Therefore, moving to the

new building was the start of Pantein Hospital

going paperless.

Before deploying the I-FourC solution, the

hospital had around 350,000 paper medical files.

However only the most frequently used files were

immediately digitised by the company’s Scanning

on Demand department and made available

via secure software in a short period of time.

Using I-FourC’s External Archive Management

tool, these files were individually archived in

the company’s secure archive depot, while the

remaining files were stored in boxes on pallets

as they were hardly ever requested. If Pantein

Hospital needs one of these files, personnel can

request it via a user-friendly software solution.

“The I-FourC Virtual File is a document viewer

that represents the physical file in digital format

so it is a very user-friendly solution,” says Mignon

Vloet, project leader of digitisation at Pantein

Hospital. “Our doctors were very enthusiastic

about this part, as they did not like working with

complex IT solutions, but now they can easily

make notes on their digital files, browse through

it and highlight text. Initially, switching to this

way of working was a bit challenging, but after a

short period of time we saw the benefits. It works

efficiently and saves costs.”

I-FourC can help to create a paperless work

environment for large organisations such as

hospitals and can also help small organisations to

quickly realise this goal. I-FourC aims to collaborate

with more international partners that are interested

in deploying its services and products.

S O L U T I O N : D I G I TA L A R C H I V E M A N A G E M E N T

T E C H N O LO G Y : M I C R O S O F T . N E T

PA R T N E R : I - F O U R C

A SOPRANO COMPANY

P R O F I L E D

55

Stockholm CityInformator trains Swedish city administration department to use Microsoft Outlook, Lync and SharePoint to improve collaboration between its employees

IT training provider Informator transforms busi-

nesses and employees into a new generation of

efficient and modern workers by training them to

use Microsoft Outlook, Lync and SharePoint.

Currently, Stockholm in Sweden is inhabited

by 900,000 people and is one of the five fastest

growing regions in Europe. There are 40,000

people managing the budget of the residents in

Stockholm, while operations are run by elected

politicians and organised in city departments,

companies and foundations.

Stockholm City has used Informator to train

its employees since the early 1990s and, in January

2013, introduced the Work Smarter training

programme. Using this programme, the company

aimed to increase work efficiency and improve

digital communication between employees.

Microsoft’s Outlook, Lync and SharePoint

collaboration platforms were implemented by

the organisation, because they were considered to

be the most appropriate tools to meet the needs

of its employees. Meanwhile, Informator trained

approximately 1,000 employees who would be

using the communication platforms.

The training project consisted of 35 half-day

training sessions, which were held at the premises

of the Stockholm district departments. Up to 50

participants were trained during each session.

Monica Berneström, IT coordinator of the IT

unit at Stockholm City Executive Office, was the

project manager and purchased the Work Smarter

training concept.

“When we felt the need to improve our internal,

digital communication, we contacted Informator,”

says Berneström. “We went through our present

problems and needs thoroughly. Informator then

came back with a proposal that we continued

to build on together and introduced to our

department.”

Berneström explains that the training sessions

mainly consisted of two lecturers communicating

with each other via large screens at the front of

the lecture hall using Microsoft Outlook, Lync

and SharePoint. This enabled the participants to

easily see what is possible when using Microsoft’s

collaborative platforms.

“With the help of Microsoft’s collaboration

platforms and the training sessions held by

Informator, our internal digital communication has

improved significantly,” Berneström concludes. “We

are very happy and satisfied with the Work Smarter

project, which has made our administration more

modern and efficient than ever before.”

S O L U T I O N : I T T R A I N I N G

T E C H N O LO G Y : M I C R O S O F T O U T LO O K , LY N C ,

S H A R E P O I N T

PA R T N E R : I N F O R M ATO R

True Enterprise Content Management software keeps your staff informed – paperless, without compromising safety or slowing down the fl ow of information. The right documents are available at any time and any place. Context-sensitive search tools and company-wide access simplify the information processes. Simple. Across the whole organisation.

True ECM is fast and safe.

optimal-systems.com Software for movers and shakers.

150325_OS_Anzeige_155x245 engl.indd 1 27.03.15 10:21

P R O F I L E D

57

City of Witten German city administration implements enterprise content management system from Optimal Systems to reduce paperwork and improve efficiency

The city of Witten, located in North Rhine-

Westphalia in Germany, has a population of

around 100,000 inhabitants. Due to the large

volumes of paperwork in the administration, the

city decided to convert to digital archiving.

To do so, the city administration chose to

implement Optimal Systems’ Enterprise Content

Management (ECM) software because it offered

multiple interfaces and is easy to adapt. “We

looked for document management software that

could be used throughout all administrative

departments,” explains Andreas Hasenberg, deputy

head of the Data Processing and Communications

Technology office in Witten. “Our aim was to build

up a basic information infrastructure with the

ECM solution, so all the other solutions used in

the departments had to be linked up to the ECM.”

In addition, the organisation wanted to

avoid high storage costs for the paper files and

time-consuming searches for information. “Our

goal was to boost transparency and efficiency by

expanding the use of ECM software, thereby saving

material and personnel costs,” explains Klaus

Völkel, project manager.

The city of Witten implemented an ambitious

step-by-step plan to extend the ECM solution to

the majority of the city administration, starting

with the tax department. To date, the software has

been connected to a number of special department

applications, as well as to Microsoft Office and

Exchange to enable e-mail archiving.

Now, paper documents are scanned using

the capture solution and notifications from the

finance system are transferred automatically to the

ECM software. In the social welfare department,

documents can be scanned during meetings so

that citizens take the original documents home

with them straight away. The integration of

the Microsoft Office suite allows users to create

documents directly in the ECM software, both

manually and automatically using existing

index, text and image information. In addition,

menu items integrated in the Office interface

enable direct execution of ECM functions, while

the check-out and check-in option prevents

documents from being edited by several people at

the same time.

Although introducing the ECM system required

a few organisational changes, users were able to

work productively just a few days after the software

was installed.

“We realised that giving up using paper is a

major challenge and significantly changes working

processes,” explains Hasenberg, adding that

using the Optimal Systems software has already

helped the city of Witten to optimise numerous

workflows. “Our employees appreciate working

with the ECM, because it is easy to use and really

does bring relief in many areas.”

S O L U T I O N : E N T E R P R I S E C O N T E N T M A N A G E M E N T

T E C H N O LO G Y : M I C R O S O F T O F F I C E

PA R T N E R : O P T I M A L S Y S T E M S

P R O F I L E D

Croatian Ministry of Finance – Customs AdministrationGovernment administration modernises its business processes with new operations platform

The Customs Administration at the Minis-

try of Finance of the Republic of Croatia

recognised that processes involving case

handling, including categorisation, recording

and searching of documents and records, are one

of the key supporting processes that facilitate

streamlined fundamental business operations

across the organisation.

The Customs Administration needed to

modernise office work systems due to the

increasing amount of data and complexity of

operations with regard to the recent European

Union (EU) accession and implementation of EU

regulations. Business requirements have grown

due to the need to record content in the same

system and the ability to do quick searches of that

same content by keyword, including the ability

to do in-depth reporting on work performance

and statistics on task processing. Finally, one of

the more important reasons for modernising

business operations is also the need to speed up

procedures that result in measurable financial

and time savings and increased effectiveness.

For these reasons, the Customs

Administration decided to modernise and

digitise its standard operations business

processes with the implementation of a

new IT system. The organisation selected

InfoDom and its comprehensive business

management solution for the public sector – the

eGovernment Operations Platform (eGOP).

This integrated platform covers workflow

management, case management, document and

record management, register management and

performance management.

The Customs Administration employs

around 3,000 people, with organisational units

distributed across the country. Due to the

administration’s complex structure, the decision

was made to fully implement the system through

five stages – the first in the central office and

its sectors and departments, and then in the

regional customs offices in the cities of Zagreb,

Osijek, Split and Rijeka and their subordinate

organisational units.

More than 15 million transactions were

recorded in the system in its first year, accounting

for almost 3,000 users. The eGOP system

assures smooth integration with legacy systems

through a service bus based on Microsoft BizTalk

technology. It is also integrated with InfoDom’s

eInspector system, which is being implemented in

cooperation with the state-owned company APIS

IT, which operates the Customs Administration’s

core IT systems.

“Having implemented the eGOP system,

the Croatian Customs Administration has

harmonised and significantly accelerated its

business processes for running and managing

cases, thus achieving operational savings, and

creating the conditions for the transitioning

to e-business and performance monitoring in

all aspects of work, in addition to the existing

core customs systems,” says Mario Premec,

assistant director of the Croatian Customs

Administration. “These projects rolled out

by InfoDom have enabled the Croatian

Customs Administration to set a course of

fulfilling the requirements that will become

mandatory in 2016 as stipulated by the new

EU Union Customs Code, assuring electronic

communications and an entire electronic

business operation both internally, and for the

purpose of citizens and businesses, along with

optimised business processes.”

S O L U T I O N : E G O P S Y S T E M

T E C H N O LO G Y : M I C R O S O F T S Q L S E R V E R ,

S H A R E P O I N T, B I Z TA L K , . N E T F R A M E W O R K , I I S

PA R T N E R : I N F O D O M

58 w w w. o n w i n d o w s . c o m

P R O F I L E D

59

Virgin CareTotalMobile solution automates clinical record management, enabling community nurses to spend more time with patients

Virgin Care provides more than 230 services

for the National Health Services (NHS)

across England, ranging from primary care,

such as general practitioner practices, to commu-

nity services, including sexual health and district

nursing. It has provided NHS community health-

care services across Surrey since April 2012.

The organisation has more than 200 community

nurses delivering frontline healthcare services and

faced major challenges caused by historical operating

systems, old IT systems and paper records.

Virgin Care reviewed its community services

and found that a third of a nurse’s average day was

spent with patients, while the rest of their time

was spent carrying out administration tasks or

travelling. Plus, its RiO clinical information system

was time-consuming to use, while paper referral

forms were sometimes incomplete or misplaced.

In November 2013, Virgin Care invested in a new

clinical management system from TotalMobile to

tackle these issues. TotalMobile was deployed on all

clinicians’ mobile tablets to help eliminate paperwork

and provide information at the point of patient care.

TotalMobile allows Virgin Care to triage,

track and monitor all referrals, while nurses can

complete clinical documentation at the patient’s

home and automatically upload it to the RiO

system. Clinicians are also able to view all relevant

patient information on their devices.

TotalMobile made an immediate impact on

service delivery and within six weeks of the project

going live, Virgin Care had already achieved its

initial goals and given clinicians the freedom to

focus on delivering care.

On average, clinicians experienced a 30%

increase in the amount of time that they were able

to spend with patients on a daily basis, enabling

them to carry out two additional patient visits per

nurse per day. Clinicians have also recorded a 60%

reduction in the time spent on administration and

a 30% decrease in travel time as they no longer

have to make regular, unnecessary trips to base.

Virgin Care has also improved clinical

record time by 60% and referral handling and

scheduling process by 42%. There has also been

an increase in the safety of care as all patient data

is accurately and securely captured and stored as

one up-to-date electronic record, which is then

available to other clinicians.

“I have no doubt that this will change the

way community services are delivered, more

importantly providing a better patient experience,”

says Marie Cummings at Virgin Care. “Not only

has this enabled nurses to spend more time with

patients, but it has significantly improved the

efficiency of the service and reduced clinical risk.”

Virgin Care plans to review the solution to

maximise outcomes for patients, cost savings for

the public and staff satisfaction. It will also explore

more functionality to achieve its long-term goal

of rolling out the solution to other community

services nationwide.

S O L U T I O N : D I G I TA L R E C O R D M A N A G E M E N T

T E C H N O LO G Y : M I C R O S O F T V I S UA L S T U D I O,

S Q L S E R V E R , W I N D O W S S E R V E R 2 0 1 2 , A C T I V E

D I R E C TO R Y

PA R T N E R : TOTA L M O B I L E

“I have no doubt that this will change the way community services are delivered”

P R O F I L E D

61

BiscayTIK FoundationSpanish non-profit organisation uses WISeKey’s Identity Semantics solutions to ensure compliance with European Union identity regulations

The BiscayTIK Foundation is a non-profit

public organisation that was founded by the

Regional Government of Biscay in Spain’s

Basque Country in 2008. The organisation aimed

to use new technologies to modernise operations in

Biscay’s municipalities and make the province a key

reference for e-government initiatives in Europe.

BiscayTIK’s mission was to build a white label

Citizen Services Portal that could be used by

the different municipalities to consolidate the

back-office in a single data centre, significantly

reducing the costs for each municipality to build

their own portal. The Citizen Services Portal

integrates seamlessly with each municipality’s

website, enabling it to be customised and provide a

consistent user experience.

The organisation also implemented WISeKey’s

Identity Semantics solutions and e-government

platforms, such as Microsoft’s Citizen Services

Platform, to enable it to provide public services

in multiple municipalities using legally accepted

identity infrastructures operated by various public

and private entities.

Together, these solutions make it easy for

local, regional and national governments to

manage the complex identity systems and

credentials they need to comply with various

European Union (EU) regulations, such as the

European Services Directive. Consequently,

citizens and enterprises will be able to legally use

existing or new electronic identity credentials

for authentication and digital signature

purposes with various governments.

In 2014, the EU replaced the Digital Signatures

directive with a new regulation for Electronic

Identification and Trust Services – known as

the eIDAS regulation. This regulation aims to

define common rules for the management of

electronic identities and digital signatures to

ensure increased interoperability in the provision

of secure e-services.

WISeKey’s Identity Semantics framework was

designed to meet these requirements and can

be implemented as a technology layer in a web

portal to provide digital identities for secure

authentication and digital signatures.

S O L U T I O N : E L E C T R O N I C I D E N T I T Y

M A N A G E M E N T

T E C H N O LO G Y : M I C R O S O F T S Q L S E R V E R ,

W I N D O W S S E R V E R , . N E T

PA R T N E R : W I S E K E Y

63

S O L U T I O N

MilkMap EVRY’s MilkMap solution streamlines the process of handling donor breast milk in healthcare facilities and milk banks

Breast milk is widely acknowledged as the

most complete form of nutrition for infants,

with a range of benefits for health, growth,

immunity and development. There are over 200

active milk banks in Europe working to collect,

screen, process, and distribute by prescription do-

nated human breast milk to premature and other

newborns in need. The service is usually located

at a hospital where breast milk in treatment pur-

poses is seen as medicine, not food.

Donated breast milk has to go through a strict

screening process before it is safe to distribute.

In Norway, the pilot country, there were no

specialised applications catering to the specific

needs of the milk banks. The services often had

to deal with several different systems making

routines time-consuming and also impacting

patient safety in a negative way.

Based on Microsoft ASP.NET, EVRY’s

MilkMap application quality assures each step of

a milk bank’s process. The donor overview gives

an intuitive framework for handling donations.

The barcoding solution helps keep track of milk

in an intuitive and easy matter. The application

stops incorrect or expired feedings from

being given to infants, and prevents errors in

preparation and storage. The flexible application

structure also lets the user specify the system to

fit independent needs and routines.

The MilkMap application is developed by

clinicians for clinicians in close collaboration

with experts within the field. As one of the

largest IT companies in the Nordics, EVRY has

a long-standing reputation within the e-health

segment with over 130 dedicated e-health

consultants. Working closely with the end

user has led to successful outcomes such as

the interactive lab-order and referral service,

the Risk Meeting application, the MetaVision

implementation and technology for backing up

the Norwegian electronic prescription service.

Our goal is to bring information to life,

creating value for our customers while

benefiting society.

“Based on Microsoft ASP.NET, EVRY’s MilkMap application quality assures each step of a milk bank’s process”

S O LU T I O N : M I L K M A P

P R O V I D E R : E V R Y

H I G H L I G H T S :

• Q UA L I T Y A S S U R A N C E AT E V E R Y S T E P O F

T H E P R O C E S S

• R E M O V E S P O S S I B I L I T Y O F E R R O R

Efficient management with spatial data analytics and visualization

• set of integrated solutions for spatial data integration and management of administrative processes, provides insight into the spatial-planning documentation and other important location information

• decision making and communication between citizens, government and businesses to support managing and solving various issues in territory organization

localis.gdi.net

Total network inventory and operations efficiency solution

• set of tools to optimize network inventory management, planning and roll-out processes

• for service providers who want to minimize their operating costs, while maximizing revenues

vizion.gdi.net

Cloud / VAS solutions for business growth

• m2m, b2b, b2c middleware platform for the deployment of various value added services such as Fleet Management, LBS games, Information Services etc.

• for service providers who want to increase their revenues by introducing new VAS services

ensemble.gdi.net

• various types of spatial data products in different scales, provided in vector or raster geodatabases or georeferenced raster maps

• the most accurate geographic data designed to fit any customer’s needs

Spatial data content products & maps

atlas.gdi.net

Tracking vessels for sustainable fishing management

• integrated and easy to use tool for monitor fishing fleets in real time, proactively and transparently manage scarce fishing resources

• used by all fishery stakeholders (regulators and inspectors, fishers, general public) to meet stringent EU Fishing Policy requirements

Creating Efficiencies. Stimulating Growth.

www.gdi.net/products

Response times and resource allocation management

• modular, scalable and extendable system for integrated and efficient emergency response management

• for any emergency crews and vehicles who want to shorter time of arrival to the intervention location

Solution for field data management

• mobile offline application for organizing, reviewing and updating data in the field

• easy to learn tool for inspectors, field engineers, supervisors, environmental researchers and other field workforce

fieldmap.gdi.net

65

S O L U T I O N

GDi ENSEMBLE Platform The GDi ENSEMBLE Platform helps organisations boost performance while reducing IT costs

In today’s competitive global markets there is

greater pressure to achieve high performance

through improved productivity, greater flexibility

and a more effective workforce. Achieving these

goals requires more effective use of IT – which in

turn requires simpler and more flexible systems at a

lower cost of ownership.

The process of IT consumerisation has started

and it is transforming the IT industry. Business-

oriented and driven people, as well as teams and

departments, will stop waiting for IT to deliver

services. Instead, they will turn to the cloud.

However, it is neither the enterprise market

segment, nor the government that will drive this

industry. They will see for themselves what the SME

segment is doing, and this may very well become a

role model for enterprises too.

Therefore, cloud businesses have to focus on the

SME market segment and prepare for the reception

of enterprises, and also for regional and local

governments with insufficient IT resources that will

jump on board later. Depending on the level of cloud

business models, adoption can range from simple

aggregation – and later integration of services into

one common place over cloud services orchestration

– to final and complete transformation of business

governance and culture into the cloud.

The GDi ENSEMBLE platform is a solution

based on GDi technologies and third-party

providers, including Microsoft. With its multi-

layered service brokerage-oriented architecture it

helps organisations to boost performance while

reducing IT costs and enhancing flexibility. The

platform is comprised of a number of services

that support service creation and deployment,

and an execution environment for cloud-based

services, including communication, commerce,

collaboration, and more. It is also an enabler

platform which integrates, manages, and provisions

content from third-party service providers. Based

on industry standards such as XML/SOAP, HTTP,

SMPP, SNMP and others, the platform integrates

with a variety of network sources to provide a

powerful end-to-end solution.

The platform comes with various off-the-

shelf products already implemented. GDi

ENSEMBLE Fleet is a powerful but simple to use

fleet management solution, suitable for a wide

range of customers. GDi also offers a similar

service, GDi ENSEMBLE Emergency, which is

used by emergency crews in order to shorten

the time of arrival and intervention. GDi

ENSEMBLE Fisheries is used by government

agencies to monitor and proactively manage

scarce fishing resources, while GDi ENSEMBLE

Postal Logistics is used by large postal operators

to improve productivity in order to successfully

compete in a deregulated market.

“The process of IT consumerisation has started and it is transforming the IT industry”

S O L U T I O N : G D I E N S E M B L E P L AT F O R M

P R O V I D E R : G D I

H I G H L I G H T S :

• B R I N G S TO G E T H E R C LO U D S E R V I C E S I N TO

A P O R T F O L I O

• B O O S T S P E R F O R M A N C E

• LO W E R S I T C O S T S

Maximizing your SharePoint experience

Brought to you by

To learn more, please visit:

www.sharepointroi.ca

“ ”Capilano University began operating under Softlanding’s SharePointROI

support service in August 2014. We are pleased to say that the service has exceeded our expectations. Proactive monitoring of our environment has proven to be exactly that. The Service Desk has quickly proven itself by

fielding and resolving challenging calls, many of which were more technical in nature as they were submitted by our tier 3 in-house IT support team

members. Account Management ensures we adhere to monthly and quarterly service management meetings to review overall service levels.

- Peter Mulholland, Senior Project Manager, Capilano University

67

S O L U T I O N

ROI servicesSoftlanding’s ROI services are ensuring organisations get full value from their Microsoft technology investments

Effective and consistent sustainment practices

are crucial for maintaining the health and

value of technology assets over time. Yet,

equipping IT team with the knowledge and

experience to master complex systems with

countless features while balancing ever shrinking

budgets is a significant challenge. With competing

priorities for IT resources and staff, very few

organisations are able to realise maximum return

on many of their technology investments.

Engaging a partner to manage the sustainment

of foundation technologies liberates internal

staff to focus on core business areas. Adding

specialised managed services as an extension

to an in-house team can provide a full range of

infrastructure, application and support expertise

in a more cost effective structure than hiring

additional full time staff.

Softlanding is a long established leader in

deploying and managing SharePoint solutions

for private, public and government organisations.

Softlanding’s ROI Services are fixed-fee packages

designed to offer comprehensive support services

that include proactive monitoring, maintenance

and escalation support. Softlanding ROI Services

ensure users get consistent reliability and full value

from their Microsoft technology investments.

The SharePointROI service incorporates

operational and sustainment best practices,

deep product expertise and a managed services

discipline into a comprehensive, fixed monthly cost

sustainment offering. Benefits include: SharePoint

platform monitoring; proactive maintenance;

end-to-end SharePoint infrastructure support; plus,

optional end-user and/or development support.

With ExchangeROI, for example, Softlanding

evaluates the existing messaging solution for

areas of poor performance or inconsistency and

brings systems up to best practice standards.

The ExchangeROI team will then continue to

monitor, assess and maintain the Exchange

infrastructure to ensure it remains cost effective,

secure and reliable, while addressing customers’

unique needs as they evolve over time.

Microsoft Lync and its ability to connect

people while delivering the freedom to work

from anywhere has made it the solution of

choice for many business leaders. But navigating

the cost and complexity of achieving long-

term optimal maintenance of Lync can be

a challenging endeavour. LyncROI helps

organisations bridge this skills gap by providing

infrastructure management, proactive health

monitoring, Lync Phone Edition updates, call

quality and usage log reviews, as well as a 24/7

custom support portal.

Microsoft’s System Center Suite is

a collection of powerful gateways into

understanding, measuring, automating, and

ultimately streamlining data centre operations.

Softlanding’s SystemCenterROI service is

inclusive of consulting, deployment and

support for platforms like Service Manager,

Configuration Manager, Operations Manager,

and more to ensure the data centre and desktop

management solution is appropriately capable,

efficient, and designed to grow with customers’

business needs.

“Softlanding is a long established leader in deploying and managing SharePoint solutions”

S O L U T I O N : R O I S E R V I C E S

P R O V I D E R : S O F T L A N D I N G

H I G H L I G H T S :

• S H A R E P O I N T P L AT F O R M M O N I TO R I N G

• E N D - TO - E N D S H A R E P O I N T

I N F R A S T R U C T U R E S U P P O R T

Smart Apps for

Smart Cities

sparkedapps.com

69

S O L U T I O N

Government Mobility PackSparked has created a government app suite, facilitating more flexible working

For municipalities, it is the people that form

the strongest link to achieving a Smart City.

With the Government Mobility Pack (GMP)

on their Windows Phones, public professionals

have quick access to up-to-date information

and services, regardless of time or location. This

enlarges their engagement with current affairs

and enables them to be productive anywhere, at

any time. It will also benefit public services for

citizens, institutions and business owners.

In collaboration with Microsoft and Nokia,

the Amsterdam-based IT company Sparked

has developed the Government Mobility Pack

(GMP), a government app suite for Windows.

The GMP allows governments to safely but easily

grant their employees access to the organisation’s

information resources. It brings together several

business solutions, whether they’re finding experts,

reporting incidents or working in a paperless way.

At the moment over 10,000 public servants are

working with GMP in the Netherlands.

“More and more governments are looking for

mobile solutions to safely grant employees access

to various information systems,” says Sander

Teunissen, manager of business mobility at Nokia

Benelux. “This varies from HR solutions like a

day-off-self-service or viewing the company’s

address book to consulting legal guidelines. We

recognise the value of the GMP when it comes to

stimulating flexible or alternative working. The

pack combines different business solutions and

enhances employee mobility, all with the same

ease and user-friendliness of your everyday apps.

Mobile working will be a lot more efficient.”

“It is common to use our smartphones for

managing our private lives. People also want to

manage their professional lives, anywhere and

anytime. Sparked provides business apps that

increase productivity and smart working,” explains

Laurens Frijters, founder and CEO of Sparked.

The apps in the GMP are regularly updated

with new features and new apps will also be added.

These apps integrate data from various information

systems, such as Microsoft SharePoint, Enterprise

Mobility Suite (EMS) and Office 365 and external

data sources. This makes GMP a safely integrated

work environment for smartphones, laptops and

tablets. Next to the GMP, Sparked also produces

organisation-specific apps and offers trajectories to

optimise user adoption.

S O L U T I O N : G O V E R N M E N T M O B I L I T Y PA C K

P R O V I D E R : S PA R K E D

H I G H L I G H T S :

• G R A N T S E M P LO Y E E S A CC E S S TO

G O V E R N M E N T S Y S T E M S

• FA C I L I TAT E S M O R E F L E X I B L E W O R K I N G

Better patient safety

Increased effiency

Complete overview

Optimised resource planning

Greater employee satisfaction

Financial savings

Optimising service logistics at hospitals

TASK MANAGEMENT

TRANSPORTMANAGEMENT

BED MANAGEMENT

GENERALSEARCH

TROLLEYMANAGEMENT

www.systematic.com/servicelogisticsservicelogistics@systematic.comTel +45 8943 2000

“Task Management enables less waiting time for

patients, higher service quality and more efficiency“ - Lars Kirk Esko, Manager of Logistics,

Aalborg University Hospital

DES622 Ad_Global Outlook.indd 1 24-03-2015 09:32:27

71

S O L U T I O N

Columna Service LogisticsSystematic Solutions uses Microsoft platforms and location solutions to help hospitals optimise logistics and improve operational efficiency

In the hospital sector, many resources are used to

localise personnel and equipment due both to

lack of overview and manual task coordination.

With an aging population, an increased number of

people with chronic diseases and more medicines

and treatments available, the pressure on the health

care system and hospitals is substantial and forces

the digitalisation of hospital logistics.

Hospitals can use technology and applications

that can localise people, equipment and supplies

and track their movements throughout the hospital

to give a real-time overview of the numerous

logistical tasks and improve workflow efficiency.

Columna Service Logistics consists of a range of

user-oriented application modules and a complete

indoor positioning platform. It can be used with

various tracking solutions, including wi-fi, radio

frequency identification, barcode, ultrasound,

infrared, Bluetooth and global-positioning systems,

to gather location data depending on the user’s

needs and available budget.

The data is exposed in different applications,

each designed to solve central logistic challenges

from task, bed, trolley and transport management,

to tracking general equipment and personnel. The

applications can be used individually, or integrated

to provide a more detailed overview of logistics.

The ability to track the location of employees,

equipment and tasks helps to improve operational

efficiency throughout the hospital. By analysing

location data, the leadership team can streamline

stock control, operational procedures and improve

bed management, while digital communication

systems reduce the likelihood of errors. The

logistics system also enables just-in-time workflows,

improves time management, enhances customer

service and reduces costs.

Columna Service Logistics has been designed as

an interoperable system using open standards. The

platform is based on Microsoft Windows Server

2012, Internet Information Services 7.5. and SQL

Server 2012. Meanwhile, Microsoft Visual Studio

2012 and the .NET 4.0 framework are used during

the development stages.

S O L U T I O N : C O L U M N A S E R V I C E LO G I S T I C S

P R O V I D E R : S Y S T E M AT I C S O L U T I O N S

H I G H L I G H T S :

• I N C R E A S E S O P E R AT I O N A L E F F I C I E N C Y

• I M P R O V E S T I M E M A N A G E M E N T

• R E D U C E S C O S T S

VisioSign are specialists in digital information systems for small and large display screens. We are the creators of a web-based software system, which makes it possible to control your solution from any PC with an Internet connection. The system requires little or no investment in existing servers or IT structures. Simply connect the screen and iPlayer to the Internet and you are ready to start.

Create the complete Digital Signage system with VisioSign information software. Inform your target groups via large screens, meeting room screens, information stands with touch screens, etc. – simultaneously.

ESSENTIALLY THE BEST INFORMATION SYSTEM IN THE WORLD

– IT’S THAT SIMPLE

www.visiosign.com

73

S O L U T I O N

Digital information systemsVisioSign’s Microsoft technology-based digital information systems can be used to help large public sector organisations manage meeting room facilities

For years, larger organisations within the govern-

ment, healthcare and educational sectors have

found it challenging to disseminate information

to their employees, visitors and students in the most

efficient manner. In an attempt to keep all individu-

als up-to-date with the latest information and activi-

ties taking place within their establishments, many

of the organisations have used e-mails, intranet and

printed notices on bulletin boards.

However, as the volume of information

generated by these organisations increased, they

needed to improve how to share information

and how to manage meeting room facilities.

Many organisations frequently face problems

caused by the inefficient use of available

meeting facilities and bottlenecks resulting

from an ever increasing number of scheduled

activities. VisioSign decided to tackle these

issues and developed a fully automated process

for extracting and visualising relevant and up-

to-date information on screens.

VisioSign’s digital information system interfaces

with the Microsoft Exchange Server to display

schedules on information screens. When meetings

are booked in Outlook, they automatically appear

on designated screens placed in reception areas

or in front of meeting rooms. VisioSign has also

designed a unique ten-inch Meeting Room screen

with touch capabilities, which is powered by a

power-over-ethernet network cable.

Information can be visualised on these screens

in several ways. For example, it can be displayed

in list format to show information related to

upcoming meetings such as the location, start

time, topic and even the agenda of each individual

meeting. Alternatively, it can be used with a touch

application and tailored to a user’s specific needs

and used to show multiple layers of information

about current or forthcoming meetings, available

meeting rooms and more.

Today, many of VisioSign’s customers use screens

to provide information regarding room allocations

and schedule changes, but also to manage schedules

directly via touch buttons on the display. Using this

new solution, they have been able to optimise their

resources and maximise the quality of day-to-day

administration of all in-house activities.

S O LU T I O N : D I G I TA L I N F O R M AT I O N S Y S T E M

P R O V I D E R : V I S I O S I G N

H I G H L I G H T S :

• I N C R E A S E D I N F O R M AT I O N L E V E L

• O P T I M I S E D W O R K F LO W

• U N I F I E D V I S UA L C O M M U N I C AT I O N S

Specialist Systems and Services

WAMTechnology CC Block A, 1st Floor, De Wagenweg Office Park

Stellentia Road, Stellenbosch, 7600, South Africa Tel: +27 (21) 887-7161 Fax: +27 (21) 887-7162

Email: info@wamsys.co.za www.wamsys.co.za

Public Health

Electronic Registers Healthcare Technology Package

Simulation Tools Health Facility Asset Management

Systems Nutritional Analysis Meal Planning Systems

Data Collection and Analysis

Professional Services

Software Development Websites: design and maintenance Vulnerability and Risk Assessments Plant Operation Management

Project Management

Training and Mentoring Civil Engineering Services Service Level Agreements

Water and Sanitation

Asset and Process Assessments

Asset Reporting (Condition, Lifespan and Replacement Costs)

Water Demand and Quality

Staff Requirements and Assessments

Budgets and Financial Reporting

Pipeline Profiling

Ocean Outfall and Marine Environment

Hydraulics and GIS Plotting

Layout Diagrams, Flow Diagrams & Technical Drawings

Reactive and Preventive Maintenance Scheduling and Recording

S p e c i a l i s t S y s t e m s a n d S e r v i c e s

75

S O L U T I O N

ETR.NetHealth and water information systems specialist WAMTechnology CC develops and supports a critical Tuberculosis and HIV surveillance tool

In many parts of the world, Tuberculosis (TB)

rates have increased dramatically in recent

years. The provision of accurate data and tools

for surveillance, programme management and

supervision has become increasingly essential.

The Electronic TB Register (ETR.Net) is

a Microsoft .NET-based computer software

program, inspired by the World Health

Organization and International Union Against

TB and Lung Disease recording and reporting

formats. Many of the features of ETR.Net are

derived from the Electronic TB Register software,

a TB surveillance project in southern Africa

supported by USAid and the Centres for Disease

Control. It was developed to provide more

efficient and useful collection, compilation and

analysis of TB data on an ongoing basis.

ETR.Net is the official software tool used

by the South African National Department

of Health’s Tuberculosis Control Program to

maintain and analyse registered patients. It has

been installed in all nine provinces of South

Africa, and is used across sub-district, district,

region, province and national levels.

ETR.Net serves as an electronic register designed

for TB and HIV surveillance, program monitoring

and evaluation. The system consists of a database

that is accessed via the user-friendly software

interface, which has been custom developed for the

Microsoft Windows environment.

Individual patient records are entered from a

standard manual facility TB Register into a district-

based data entry program that provides interactive

guidance and support. The program then generates

different patient listings with a management and

supervision function, and standard quarterly and

annual reports on case finding, sputum conversion

and treatment outcome. In addition to the report

tables, the program also provides graphs and maps

on important TB indicators.

To date, ETR.Net has been introduced, tested or

implemented in Botswana, Guatemala, Mozambique,

Namibia, South Africa, Swaziland and Tanzania. It is

available in English, French, Portuguese and Spanish.

ETR.NET was developed by WAMTechnology

CC with the support of the US President’s

Emergency Plan for AIDS Relief.

S O L U T I O N : E T R . N E T

P R O V I D E R : WA M T E C H N O LO G Y C C

H I G H L I G H T S :

• U S E R - F R I E N D LY S O F T WA R E

• I N T E R A C T I V E G U I DA N C E A N D S U P P O R T

• AVA I L A B L E I N M U LT I P L E L A N G UA G E S

www.ymens.com

YMENS G-CLOUD PLATFORMHIGH QUALITY CLOUD SOLUTIONS

FOR PUBLIC SECTOR

• self-service• Single Sign On• back-up

• unified look & feel• e-payment• disaster recovery

C

M

Y

CM

MY

CY

CMY

K

Macheta_Microsoft_Ymens_3.pdf 1 2/27/2015 5:00:26 PM

77

S O L U T I O N

G-Cloud portfolioYmens’ G-Cloud portfolio boosts Romanian public institutions’ service delivery levels while optimising costs

In Romania, new government cloud concepts

and initiatives have emerged out of the need for

efficient acquisition, implementation, operation

and usage of IT infrastructure. Over the last few

years, Ymens has been an active supporter of the

local public sector’s allingment with the European

Union strategy regarding e-government services

and cloud computing.

Ymens, as the first cloud broker in Romania, is

commited to bridging the gap between technology

and users by providing easy-to-use cloud

solutions and services for both public and private

organisations. Thus, Ymens has built the G-Cloud

software as a service portfolio in order to provide

high-quality cloud solutions and services that

Romanian public institutions can adopt effortlessly

due to their simplicity and specific assistance

services. The G-Cloud solutions portfolio reunites

cloud-based solutions tailored for the Romanian

public institutions and dedicated to activities

in areas including social assistance, town

management, archiving, document management

and unified communications.

A major role within the G-Cloud offer is

played by the unified communication potfolio,

based on a suite of Microsoft solutions, namely

the newest versions of Microsoft Office 365,

Exchange, Lync and SharePoint. Ymens’ public

sector customers using the collaboration

solutions have gained increased productivity

and flexibility in their daily activities and seen

improvements in operational efficiency. These

results are helping to create more accessible and

improved services delivered to the citizens.

Ymens complements the G-Cloud collaboration

and communication suite built on Microsoft

solutions with a wide array of services for

consulting, support, maintenance, training, back-

up, disaster recovery and various IT managed

services. The end result is transparency and

simplicity in the interaction between authorities,

the business environment and citizens.

Cloud computing lowers technology adoption

barriers, assists public institutions in serving

society efficiently, while reducing costs and

improving internal productivity. By introducing

unified communications solutions in an integrated

G-Cloud offer, Ymens has become a one-stop-shop

for Romanian public sector institutions in search of

modern and affordable electronic solutions.

S O L U T I O N : G - C LO U D P O R T F O L I O

P R O V I D E R : Y M E N S

H I G H L I G H T S :

• E A S Y - TO - U S E C LO U D S O LU T I O N S

• FA C I L I TAT E S I N C R E A S E D P R O D U C T I V I T Y

A N D F L E X I B I L I T Y

Discover more at www.onwindows.com

Visit the online version of our partner directory at www.onwindows.com to find a technology partner that can help you address your business challenges.

Our directory of over 2,000 technology suppliers that offer solutions for the Microsoft Windows platform can be filtered by region and business area, making it easy for you to identify a shortlist of partners for your next project.

Find a partner at OnWindows.com

79

Public SectorPartner Directory

80 w w w. o n w i n d o w s . c o m

PA R T N E R I N D E X

You can find a Microsoft partner in the area of

specialism you require by reviewing our Partner index

below, and then turning to the Partners A-Z section

for a full business description and contact details.

This directory is based on information provided

by the partner organisations. Our intention is not

to make recommendations, but to ease the partner

selection process by providing you with easy access

to corporate information.

Please visit www.onwindows.com for live listings

and the latest news and views from hundreds of

Microsoft partners in healthcare, government,

education, public safety and national security, as

well as from other industry sectors.

If you are a Microsoft partner and would like

your organisation to be listed online, or in future

editions of this printed directory, you can submit

your details at www.onwindows.com/partners.

APPLICATION DEVELOPMENT AND HOSTINGAdvanced Technology Systems

Aia Software

Bibliotekenes IT-senter

BPA Solutions

Bridgeall

BuSI

Celes Systems

Ciber UK

Devexus

DIGIT

Evry

Extranet

Faranani IT Services

GDi Gisdata

Innofactor

Moore Stephens

SingularLogic

Systematic

VisioSign

WISeKey

Ymens Teamnet

BUSINESS INTELLIGENCEAdminSoft

Advanced Technology Systems

BPA Solutions

Ciber UK

Extranet

Faranani IT Services

GoPro

InfoDom

Innofactor

KPMG

Moore Stephens

SingularLogic

TotalMobile

Triaster

VisioSign

COLL ABORATIONAia Software

BPA Solutions

Bridgeall

BuSI

Ciber UK

Cisilion

Collabco

GoPro

I-FourC Technologies

InfoDom

Interchange

Optimal Systems

SingularLogic

Softlanding

Sparked

VisioSign

COMMERCE SOLUTIONSCiber UK

Evry

R Systems

SingularLogic

VisioSign

CUSTOMER REL ATIONSHIP MANAGEMENT Aia Software

BPA Solutions

Bridgeall

Ciber UK

GoPro

InfoDom

Innofactor

Moore Stephens

SingularLogic

Sparked

Welcome to the Microsoft partner directory section of Public Sector Global Outlook.

81

ENTERPRISE RESOURCE PL ANNINGAdvanced Technology Systems

Extranet

TotalMobile

Triaster

Unit4

FINANCE, ACCOUNTING AND HRBPA Solutions

Ciber UK

InfoDom

KPMG

Moore Stephens

SingularLogic

Unit4

Zainea Com Serv

HARDWARECisilion

Priva

VisioSign

HIGH PERFORMANCE COMPUTINGAdminSoft

InfoDom

INDUSTRY SPECIFIC SOLUTION - NO HORIZONTAL FOCUSBibliotekenes IT-senter

Celes Systems

Ciber UK

Collabco

Commit

GDi Gisdata

KPMG

Priva

QSR International

R Systems

Unit4

WAMTechnology CC

INTEGRATIONCiber UK

Collabco

Devexus

DIGIT

Faranani IT Services

GoPro

I-FourC Technologies

InfoDom

Interchange

Moore Stephens

Optimal Systems

Priva

SingularLogic

Softlanding

Systematic

VisioSign

Ymens Teamnet

MOBILITY BPA Solutions

BuSI

GDi Gisdata

InfoDom

Interchange

Moore Stephens

Optimal Systems

R Systems

Sentim

SingularLogic

Sparked

Systematic

TotalMobile

OPERATING SYSTEMSCiber UK

Devexus

I-FourC Technologies

InfoDom

Sentim

Softtailor

SECURITYCiber UK

Evry

InfoDom

WISeKey

STORAGEAdminSoft

Ciber UK

Ymens Teamnet

SYSTEMS AND NET WORK MANAGEMENTCeles Systems

Ciber UK

Cisilion

DIGIT

GDi Gisdata

InfoDom

Sentim

SingularLogic

Softlanding

Softtailor

Triaster

TRAININGAdminsoft

CMT

SingularLogic

PA R T N E R S A - Z

82 w w w. o n w i n d o w s . c o m

Advanced Technology SystemsStr. Tineretului, Nr. 1 Targoviste Dambovita,

130029, Romania

Stefan Dumitru, General Manager

Tel: +40 245 620620

office@ats.com.ro

www.ats.com.ro

Founded in 1992, Advanced Technology Systems

(ATS) is a private software development company

that provides cutting-edge solutions for public

administration, industry and education. In the

public sector, ATS has become a leader in developing

integrated, interoperable systems covering various

domains, including: taxes and fees management,

financial and accounting management; salary

payment and human resources; document

management; agricultural register; procurement;

investments; project management; patrimony; and

call centre operations.

ATS is the supplier of ATLAS, one of the first

integrated systems for eAdministration. ATLAS is

a web-based, interactive solution that supports the

improvement of the relationship between citizens,

businesses and administrations. ATLAS has received

national and international awards and has been

implemented at more than 100 public organisations

in Romania, including the City Halls of District 1

and District 2 in Bucharest, and the county councils

of Sibiu, Constanța, Gorj, and Buzău. The high level

of ATS’s expertise and competence, as well as the

quality of its products and services, is certified by the

fact the company has been a Microsoft Partner for

more than ten years.

Aia SoftwareKerkenbos 10-129, Nijmegen, 6546 BJ, Netherlands

Tim van Hugte, Senior Vice President - Sales &

Delivery

Tel: +31 24 371 0230

marketing@aiasoftware.com

www.aiasoftware.com

Aia Software, a Kofax company, is the global

developer and supplier of ITP, a customer

communications management solution. This

flexible, reliable software creates documents for

companies, raises productivity and empowers staff.

ITP is currently used by over a thousand

organisations worldwide in many locations.

Established in 1988, Aia has become a truly global

player. Well-known names currently use ITP, and

the company is proud to call some of the largest

financial services companies its clients.

More than 50% of Dutch local governments

use ITP, showing the added value it delivers to

the public sector. In addition, Aia Software serves

organisations in many other sectors, such as legal,

IT and communications, manufacturing, retail, real

estate, logistics and business services. The diversity

of deployment is testament to the flexibility,

capability and reliability of ITP.

Aia’s employees bring in-depth knowledge and

skills to every project. Customers can be sure of

excellent support and advice to maximise business

benefits from ITP. With ITP, customers can own

their communications.

83

Bibliotekenes IT-senter PO Box 6458, Etterstad, Oslo, 0605, Norway

Kjetil Hillestad, General Manager

Tel: +47 22 083400

bibits@bibits.no

www.bibits.no

Bibliotekenes IT-senter developed the Mikromarc

library automation system for the public sector in

the Nordic region, with more than a 60% market

share in Norway and a growing market share in

Sweden and Finland.

Mikromarc is a modern, fully integrated library

system designed for public libraries, school libraries

and special libraries, based on the Microsoft .NET

platform and Microsoft SQL Server. Mikromarc

provides good application program interfaces for

integration with other systems, and can be hosted

by the company’s application service department

or installed at a single PC or a local network.

With more than 25 years in the library

automation business, Bibliotekenes IT-senter offers

excellent service and state-of-the-art solutions to

customers. Mikromarc is designed to meet the

future needs for libraries in constant change and

transition towards more and more e-resources and

digital objects.

BPA SolutionsSwiss Technopole, Yverdon, 1400, Switzerland

Stefan Lutz, Managing Partner

Tel: +41 24 5242540

stefan.lutz@bpa-solutions.net

www.bpa-solutions.net

BPA Solutions is a leading global provider of

innovative business software solutions based on

Microsoft technologies. BPA delivers business

solutions, web part bundles, mobile solutions

and cloud services that empower organisations

to build better relationships with both internal

and external stakeholders. BPA’s solutions include

award-winning customer relationship management

software, as well as quality and risk management

solutions. The BPA web part bundles give

developers a wide range of integrated web parts to

accelerate development, helping to create a unique

user experience with SharePoint. Whether deployed

on-premise, in the cloud, or with Microsoft Office

365, BPA provides flexible solutions that enable

organisations to take control. Headquartered in

Switzerland and with offices in North America and

Asia, BPA is ready to support customer initiatives

and build better relationships.

PA R T N E R S A - Z

84 w w w. o n w i n d o w s . c o m

BridgeallGeorge House, 50 George Square, Glasgow,

G2 1EH, UK

Jacquelyn Morrison, Marketing Manager

Tel: +44 141 2126400

contactus@bridgeall.com

www.bridgeall.com

Bridgeall is a leading IT services company offering

development, support and consultancy. The

company is a Microsoft Silver Partner with over 12

years of experience in delivering IT solutions to the

public, private and third sectors.

The company’s team of highly skilled specialists

are experts in design, development and operational

support and provide a unique blend of IT and

business know-how that delivers solutions to help

improve performance and reduce costs.

Bridgeall are experts in customer relationship

management (CRM) development and CRM

application support. The company offers a full

design, development, installation and support

services for Microsoft Dynamics CRM.

The company also specialises in developing

and supporting Microsoft SharePoint, Microsoft

Azure, Microsoft Office 365, .NET / ASP.NET, and

business intelligence solutions, including SQL

Server and PowerView.

BuSIAvenue de Tervuren 268, Brussels, 1150 Belgium

Bernard t’Kint, Managing Director

Tel: +32 2 7324252

info@busi.eu

www.busi.eu

As an undisputed ICT player in both the public

and private sectors, and anchored in application

engineering in all its various components, BuSI

offers a wide range of services and innovative

solutions.

Many prestigious companies have trusted BuSI

in a range of areas. The desire of most clients is

to entrust the analysis and development of their

business software solutions to a competent and

reliable partner. The quality of deliverables related

to various projects is based upon agile methods,

coupled with Microsoft application lifecycle

management tools.

The company’s services include application

development, and BuSI offers expertise in

developing both software and custom solutions,

whether they be server, rich client or web oriented.

BuSI offers effective application integration that

is founded upon a rigorous but open architecture

that absorbs fluctuations in the application and

technology landscape. BuSI also has extensive

knowledge in the use of tools such as BizTalk and

Microsoft SSIS ETL.

BuSI also supports collaboration through the

use of Microsoft SharePoint, and covers content

management and customisable intranet and

extranet platforms.

85

Celes SystemsFrankfurter Landstr. 117, Darmstadt, 64291,

Germany

Sascha Stops, Managing Director

Tel: +49 6151 5209271

info@celes-systems.com

www.celes-systems.com

Celes Systems’ Cirrus Clinical Trial Management

System offers a highly flexible, customisable,

cloud-based solution for electronic data capture,

randomisation thanks to an interactive web

response system, data management, Trial Master

File maintenance, patient reported outcome and

financial services. Its customisable and easy-to-use

user interface allows for short implementation

times and fewer training requirements compared

to other solutions.

The Cirrus system is open and modular in its

design, allowing for a tailored solution with the

ability to quickly implement unique requirements.

Once set up, the system is largely user maintainable

and requires little ongoing IT maintenance. Celes

Systems, together with its partners, provides

a comprehensive set of solutions and services

including consulting, training, support and hosting.

In addition, Celes Systems offers a variety of

custom consulting, hosting, implementation

and development services for SMB healthcare

providers, pharmaceutical and biotech companies

in areas such as cloud and infrastructure

management, client device management, IT

management, IT security, unified communication

and integration solutions for medical products.

Ciber UKNo 2 Watling Drive, Sketchley Meadows Business

Park, Hinckley, Leicestershire, LE10 3EY, UK

Garry Stewart, Marketing Manager

Tel: +44 870 0000204

garry.stewart@ciber.com

www.ciber.com/uk

Ciber UK, in partnership with Microsoft, is

working closely with a number of local authorities.

Together, the companies are leading the way with

innovative technology applications that are helping

organisations collaborate and manage relationships

with citizens and customers more effectively. Ciber

has delivered a range of solutions using the full

spectrum of Microsoft's product portfolio, including

customer relationship management (CRM)

solutions using Microsoft Dynamics CRM at the

Royal Borough of Kingston, Shropshire Council,

London Borough of Barking and Dagenham,

Herefordshire Council, North Somerset and

Rushmoor. It has also implemented solutions

using Microsoft SharePoint at South East Wales

Consortium of Local Authorities and many others.

Ciber has considerable experience in delivering

solutions to the public sector built on the

complete range of Microsoft technologies, which

is a major differentiator from other Microsoft

partners in the channel. Its consultants have

detailed understanding of technologies outside

the Microsoft platform, as well as strong business

analysis skills. This enables Ciber to deliver

solutions to clients across its functional, technical

and architectural requirements. Furthermore,

building on its credentials and experience of

delivering technology solutions to public sector

organisations, Ciber has become a key partner

of Microsoft in the delivery of local government

solutions and lead the way with their LG360

solution based on Microsoft Dynamics CRM.

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CIC ConsultingParque Científico Tecnológico de Cantabria

C/Isabel Torres, 3, 39011 - Santander, Spain

Maria Lledias Revuelta, Head of Marketing

Tel: +34 902 269017

mlledias@cic.es

www.cic.es

CIC Consulting began operations in Spain and its

solutions are currently used in several countries

around the world.

Constantly looking to innovate, improve its tools

and by offering individualised collaboration at

consultancy, implementation and support level, the

company has developed a service model based on

providing added-value solutions that enables its

clients to optimise their IT investments.

The company analyses the needs of its customers,

builds products and implements technology

services and solutions that help them to optimise

and achieve their business goals. CIC provides the

IT systems and technological platforms that cover

customers’ entire value chain, both in production

and management processes, and provides the

support tools for positive decision making.

CIC’s knowledge of business dynamics in the

energy and utilities, industries and services, SME,

public administration, transport and logistic,

and telecommunications sectors has allowed it to

provide efficient solutions that result in benefits to

its customers.

With a team of more than 200 professionally

qualified staff with considerable knowledge and

experience in each business area, the company has

a permanent attitude of excellence in customer

service to ensure successful project completion.

Cisilion17th Floor Heron Tower, 110 Bishopsgate,

London, UK

Hannah Cunningham, Head of Marketing

Tel: +44 870 1525750

info@cisilion.com

www.cisilion.com

Cisilion delivers next generation IT Infrastructure

that transforms the way businesses work.

Cisilion is an award-winning global systems

integrator and managed service provider, working

with clients in more than 55 countries across

five continents. Partnering with leading vendors

in the Gartner magic quadrant, the company

designs, delivers and manages solutions to meet

the IT needs of clients across cloud, unified

communications, converged infrastructure,

security, workplace and mobility services.

Cisilion operates globally across multiple

verticals, including education, health, media,

construction, entertainment, law, finance and

service providers, among many others. Everything

the company does is focused on robust systems that

deliver higher performance, increased availability,

and straightforward scalability, resulting in

significantly reduced capital and operating

expenditure for its clients.

Microsoft is a key partner for Cisilion, with

the company’s Microsoft Practice the fastest

growing part of its business. With a solid heritage

in networking and voice, Cisilion is proud

to be a Microsoft Tier One Gold Partner in

Communications.

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Click&DECiDE130, rue Baptistou, ZAE Nord, 34 980,

St Gély du Fesc, France

Pierre Bernot, CEO

Tel: +33 4 67844800

pierre.bernot@clickndecide.com

www.clickndecide.com

Founded in 2006, Click&DECiDE is a versatile

business intelligence specialist and software vendor.

The company is able to collect, enrich, and

structure a large volume of data from many sources

‘on the fly’. Click&DECiDE offers pure business

intelligence with unique data query, rendering and

delivery capabilities.

The company offers a best-of-breed solution that

allows enterprises and organisations to get and

deliver the pertinent intelligence from their critical

applications and resources. Click&DECiDE helps

decision makers to make real-time, fact-based

decisions, as easily and as quickly as possible.

Many enterprises or government organisations

are using Click&DECiDE’s proven solutions,

from large global enterprises as well as mid-size

organisations.

CMTHansastr. 32, Munich, Bayern, 80686, Germany

Claudio Dorigo, CEO

Tel: +49 89 68089730

info@cmt.de

www.cmt.de

Founded in 1997 in Munich, Germany, CMT

provides IT courses, management training and IT

law seminars. The customer can choose between

seminars open to everybody and solution-oriented

corporate training. Thanks to a partnership with

PC College, almost the entire seminar programme

can be offered on the same conditions, dates and

prices in more than 20 locations across Germany

and Austria.

CMT has been certified by Microsoft since 1998

and has achieved the Microsoft Silverlight Learning

level. As a certified Microsoft partner, Microsoft

regularly tests the company’s staff and coaches on

their expertise.

CMT offers seminars for all current Microsoft

Office products, including Access, Excel, Outlook,

PowerPoint and Word. A range of lesser-covered

topics and special themes are also part of the

seminar programme. CMT also has a focus on

the new generation of Microsoft certification and

related maintenance of certification courses.

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Collabco1 Liverpool Science Park, 131 Mount Pleasant,

Liverpool, Merseyside, L3 5TF, United Kingdom

Matt Dunkin, Managing Director

Tel: +44 845 0507380

ideas@collabco.co.uk

www.collabco.co.uk

Collabco is a Microsoft education specialist that

has created a subscription-based dashboard and

interactive learning solution called myday. myday

simplifies the provision and use of information for

learners and institutions by providing an interface

to everything a learner needs to engage with their

institution. This all-important interface covers

everything from IT systems, learning content and

real-time interactive learning into a single dashboard

using a rich and intuitive interface, either via a web

browser or native mobile applications.

CommitPO Box 75, 02101, Finland

Markku Myllylä, CEO

Tel: +358 400 459777

markku.myllyla@commit.fi

www.commit.fi

Commit provides a comprehensive software

solution for early detection of diseases. The

solution includes support for breast cancer, cervical

cancer, bowel cancer screening and also for follow-

up of diabetic retinopathy.

Installations range in size from a single clinic

to nationwide operations, with fixed clinics and

mobile online or offline units.

Commit has also developed a resource and quality

management system for surgical departments, as

well as a radiology information system.

All Commit products are implemented on the

latest Microsoft technologies and are accessible

using Internet Explorer. Selected functions are

implemented for smartphones and tablets.

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Compusoftware Av. Dr. Yojiro Takaoka, 4.384 - Centro, Santana do

Parnaíba, São Paulo, 06541-038, Brazil

Paula Ventura, Marketing Manager

Tel: +55 11 33209250

paula.ventura@compusoftware.com.br

www.compusoftware.com.br

With more than 20 years of experience in the IT

industry, Compusoftware has been a Microsoft

partner since its inception. Over the years, the

company has engaged in several efforts to expand

its portfolio of services, areas of operation, and to

strengthen its strategy by aligning objectives with

the technological changes within Microsoft and

the wider market. Today, the company is part of

the GlobalWeb Data Services group, one of the

largest in the IT industry, which guarantees the

performance of Compusoftware in more than five

states in Brazil and reinforces its recognition in the

national market.

The company started as a licensing partner, but

over the years has found the need to provide clients

with a wider experience. In order to offer solutions as

well as licenses, Compusoftware worked on acquiring

two other Microsoft solution partners – ItBrain and

InfoShot. This means the company now has the

expertise on almost every Microsoft workload and

is able to service the needs of clients on an end-to-

end basis – from the purchase of licenses, to the

deployment of the products and management.

DevexusBox 502, Örebro, 70150, Sweden

Michael Johansson, Office Manager

Tel: +46 19 555 50 90

micke@devexus.se

www.devexus.se

Devexus is an IT company with unique expertise

and extensive experience in identity and access

management. The company’s primary focus is in

Microsoft FIM 2010/MIM.

Devexus is one of Sweden’s foremost specialists

in federated identity management (FIM) solutions

and works in close collaboration with Microsoft.

With Microsoft FIM/MIM, Devexus provide

a cost-effective way to develop and implement

solutions for automated identity lifecycle

management, policy management and self-service.

The company’s goal is to create solutions

that facilitate, streamline and simplify identity

management, both on-premise or in the cloud.

Devexus was founded in 1996 and since 2004

has been working as a specialist in a range of areas

with Microsoft products. The company’s customer

reference list includes municipalities, schools and

private corporations.

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DIGITMilenka Vesnica 3, Belgrade, 11040, Serbia

Srdjan Katic, Microsoft Project Manager

Tel: +381 11 3605500

srdjan.katic@digit.co.rs

www.digit.co.rs

DIGIT Computer Engineering has delivered

premium solutions and services to the public

sector since 1989. As a Microsoft Certified Gold

Partner and one of the leading companies in the

Serbian IT industry, DIGIT offers a rich portfolio

of products and services based on cutting-edge

Microsoft technologies, helping to transform the

way governments operate today.

DIGIT has a focus on infrastructure solutions

and server products, to help support the successful

and highly available delivery of applications within

government and public enterprises. The company

has vast experience and has had a strong presence

in the public sector for almost three decades. This

has resulted in numerous awards, due mainly to the

company’s ability to deliver highly customisable

solutions that fit the needs of clients, followed by a

professional and timely implementation.

Besides being a Microsoft-based systems

integrator, DIGIT is also an independent software

vendor that offers Windows-based application

servers, an enterprise resource planning and

enterprise application software package, inventory

and asset management, and billing software for

large enterprises.

EASY SoftwareReflection House, Olding Road, Bury St Edmunds,

Suffolk, IP33 3TA, UK

Howard Frear, Director of Sales and Marketing

Tel: +44 1284 727870

info@easysoftware.co.uk

www.easysoftware.co.uk

EASY Software was founded in 1990 and is one

of Europe’s foremost providers of integrated

document management technologies, with more

than 12,000 customers worldwide.

Customers use the company’s highly scalable

scanning, archiving and process management

software to increase their back-office productivity

and enhance customer responsiveness, achieving

near instant service levels by having all relevant

information just a click away. The company’s

staff can suggest innovative ways to use robust

technology to increase revenue and reduce costs

by removing the reliance on paper records and

transitioning to secure yet accessible digital content

with minimal effort.

EASY Software offers both on-premise and

cloud-based deployment models that can integrate

with legacy applications.

The company is a Microsoft Gold Partner and

promotes its enterprise content management

solutions through a network of more than 200

global sales partners. EASY ENTERPRISE,

the company’s flagship solution suite includes

packaged solutions for invoice processing, contract

lifecycle management and human resources

electronic records management.

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EvrySnarøyveien 30A, P.O. Box 4, Fornebu, 1330,

Norway

Eva Skjold, Vice President Marketing and

Communication, Public Sector

Tel: +47 23 145000

info@evry.com

www.evry.com

As one of the largest IT companies in the Nordic

region, Evry provides extensive deliveries to Nordic

companies, financial institutions, national public

sector entities, municipalities and health authorities.

Evry has a long-standing reputation within

the e-health sector and provides clinical and

administrative systems, as well as hospital

management applications. The company’s focus on

e-health solutions has led to an innovation strategy

that puts the patient in focus, creating solutions

that have a goal of improving quality of life.

Evry is the force behind a range of innovations

that have transformed and simplified the way

people access services. Over four million Nordics

use services delivered by Evry each day. Evry

combines in-depth industry knowledge and

technological expertise with a local delivery model

and international strength. The company believes

that technology is not just about data; it is part

of people’s lives. Evry’s staff work to deliver what

the company’s business vision promises – to bring

information to life and create value for customers

while benefiting society.

Extranet4 Miklos Zrinyi Street, Cluj-Napoca, Cluj, 400071,

Romania

Monica Truta, General Manager

Tel: +40 264 590171

comercial@extravision.ro

www.extravision.ro

Extranet was established in 1998. Its main aim

is to create and develop advanced integrated

software products, including desktop, e-health

and m-health applications.

The company’s products are marketed for

companies in the healthcare sector in particular,

ranging from public to private hospitals and

medical laboratories. The main objective is to

build medical enterprise resource planning (ERP)

systems. So far, more than 45 modules have been

developed as a part of the ERP, some of which

have standalone functionality. Among these, the

HIS, PACS/RIS and LIMS modules were developed

based on international standards, including HL7,

IHE and DICOM.

Extranet also provides support services to

improve the management activity quality of its

customers, including training services, networking

solutions and IT technologies.

Extranet manages to implement the development

of the products on the latest technologies, and the

integrated software that the company provides are

in accordance with the highest standards in this

area. The development is based on the Microsoft

Visual Studio platform, using mainly Visual C# and

Visual C++ languages.

Since 2006, the company has had the following

integrated management certifications from the

Germanischer Lloyd: ISO 9001, OHSAS 18001, ISO

14001 and ISO 27001.

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M A K I N G T H E C L O U D T R A N S P A R E N T

Faranani IT ServicesBuilding 15, Thornhill Office Park, 94 Bekker Road,

Vorna Valley, Gauteng, 1686, South Africa

Molese Kekana, Software Development Manager

Tel: +27 11 8052012

molese.kekana@faranani.com

www.faranani.com

Faranani is an informatics system integrator

that specialises in providing healthcare solutions

based on Microsoft technologies. The company

is a Microsoft Gold Partner in application

development. Faranani is a market leader in the

South African public sector healthcare industry,

with its solutions operating in more than 60

hospitals and 50 primary care clinics. The company

has consistently reinforced its position through

innovation and dedication by implementing new

e-health applications such as interoperability

platforms, cloud computing and mobile health

systems all based on international standards.

Faranani has deep practical industry knowledge

and experience in the support and development

of healthcare solutions, including hospital

information systems, clinical solutions, pharmacy

systems and business intelligence. The company

has further developed its healthcare focus by

employing healthcare clinicians such as medical

doctors and pharmacists with a combined

experience of more than 90 years in the public

sector healthcare industry.

FlexamitOudestraat 111, BE-2630 Aartselaar, Belgium

Wim van Sprundel, Managing Partner

Tel: +32 3 5001010

info@flexamit.com

www.flexamit.com

Flexamit is a young and ambitious company with

a passion for the cloud. The company strongly

believes that when accessed safely, the cloud is

nothing less than the future.

The company specialises in Microsoft Office 365,

Microsoft Azure, Windows Intune, SonicWALL,

Microsoft Exchange, Microsoft Sharepoint and

Telenet solutions.

Together with company staff, Flexamit moves

customers IT facilities to the most reliable level.

As cloud driven IT consultants, Flexamit provides

small and medium sized businesses with the best

solutions available.

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Fritz & MacziolHoerverlsinger Weg 17, Ulm, 89081, Germany

Microsoft Service Desk

Tel: +49 731 1551233

microsoft@fum.de

Fritz & Macziol is both a specialist as a generalist,

and offers an integrated portfolio of hardware,

software, services and consulting in selected areas.

It provides manufacturer-independent consulting

to ensure the best possible solution is selected and

implemented for its customers.

Fritz & Macziol’s customers include medium

and large companies, as well as local organisations.

The company can meet the requirements of each

customer, taking time to understand them and

connect with them on equal terms. The company’s

integrated approach of consulting and experience

is reflected in the high number of successfully

realised projects. The company’s headquarters in

Ulm, Germany, provides a solid grounding that

helps shape its activity. Fritz & Macziol has 14

offices across Germany, covering all the major

economic regions in the country.

The company designs and implements optimal

services and technologies for each respective

customer, regardless of whether the customer

wants virtualisation or ways into the cloud,

complete data centre solutions, modernisation of

the workplace or managed services within Fritz &

Macziol’s Managed Dienstware-offering.

GDi GISDATABaštijanova 52a, Zagreb, 10000, Croatia

Neven Bahtijarević, Marketing Specialist

Tel: +385 91 3667153

neven.bahtijarevic@gdi.net

www.gdi.net

GDi is an innovative provider of products,

solutions, cloud services and related professional

services for the public and private sector in EMEA.

GDi’s products and solutions help balance growth

and efficiency in the public administration,

real estate management, natural resources and

environmental protection, transport, energy,

utilities and telecommunication industries.

GDi’s products include GDi LOCALIS, a product

platform for local and regional government; GDi

ATLAS, which covers spatial information content

products and maps; and GDi ENSEMBLE, a

business value added services suite that covers

fleet management and tracking. The company

also offers GDi VIZION, a set of highly efficient

telecommunications operations support systems,

and GDi FISHERIES, a solution to track fishing

vessels to help support the European Union’s

sustainability policy.

GDi is a leading central European company in

the public sector that has expanded into the EMEA

market. GDi has 25 years of experience in licensing

and delivering software solution products and

services based on Microsoft and Esri technologies.

GDi has more than 4,000 software on-premise and

in-the-cloud licensees over 12 time zones.

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GoProTunguhals 19, 110, Reykjavik, Iceland

Bara Kristjansdottir, Marketing Editor

Tel: +354 510 3100

bara@gopro.net

www.gopro.net

GoPro has developed and offers a leading solution

in case, document and process management.

The GoPro team has twenty years of experience

developing information management solutions,

and expert knowledge of the needs of the market.

GoPro offers out-of-the-box high value service-

oriented architecture solutions for the public and

private sectors. GoPro is a web-based application

running on Microsoft SQL Server and can be

fully integrated with Microsoft Office, Exchange

and SharePoint. GoPro provides officials with a

scalable, electronic workplace, with all required

workflow, document and records management,

as well as integrated collaboration functions for

comprehensive case management.

Hogia Transport Systems444 28, Stenungsund, Sweden

Christer Lindberg, CEO

Tel: +46 303 66600

christer.lindberg@hogia.se

www.hogia.se

Hogia Transport Systems provides transport

authorities and operators with comprehensive

and innovative software solutions for standardised

integration and management of public

transportation to enhance the attractiveness of

public transport by significantly improving the

quality of information and efficiency of operations.

Its experience and competence places the company

in a position to provide professional help when

choosing IT solutions that help improve internal

and external communication, regardless of

whether it relates to operation control, real-time

information or deviation management. Hogia

PubTrans, the company’s central platform, helps

to enable the efficient management of multiple

collaborating systems and creates a value-added,

comprehensive solution.

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I-FourC TechnologiesCharles Ruysstraat 12, Reuver, 5953 NM,

Netherlands

Rian Schmitz, Team lead, Marketing

Communications

Tel: +31 6 52533982

r.schmitz@i-fourc.com

www.i-fourc.com

I-FourC Technologies is an expert in digitisation,

external archiving and innovative software

solutions. The company’s solutions are always

based on the ‘paper-method’ and uses no

complicated technical applications, but works the

way customers are used to – before applying digital

expertise. The company’s processes are regulated

according to the highest security norms, including

ISO:9001 and ISO:27001.

I-FourC has been successful in the Netherlands

for many years and the company has far-reaching

international ambitions. The company has

developed the international concept I-FourC

ePapering Solution. International entrepreneurs who

are interested in increasing their current business

activities with the company’s proven concept can

adopt the I-FourC ePapering Solution today.

InfodomAndrije Zaje 61, Zagreb, 10000, Croatia

Hrvoje Sagrak, International Sales Director

Tel: +385 1 3040588

hrvoje.sagrak@infodom.hr

www.infodom.eu

InfoDom is focused on business process

reengineering, system integration, database

development and implementation, telematic

services and networks. Founded in 1993, InfoDom

has built up a diverse client base, comprised of

large organisations from both the public and

private sector. The company’s premises include a

software laboratory, electronic business facility,

and halls for education and presentations with

multimedia and teleconferencing facilities. ‘To

learn and to teach’ is InfoDom’s mission statement,

as well as both the company’s value adding

point and common welfare. Recognising, deeply

understanding and helping clients in realising their

mission-vision strategy is how InfoDom is putting

its mission statement into practice and enabling

clients to enhance their business efficiency.

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InformatorKarlavägen 108, Stockholm, Stockholm, 11526,

Sweden

Tobias Strandh, Microsoft Alliance Manager

Tel: +46 73 6146589

tobias.strandh@informator.se

www.informator.se/microsoft

Informator provides professional IT training for

IT technicians, system developers or office users.

The company has carefully selected its partners and

gathered together some of Scandinavia’s foremost

teachers and leading training material.

Informator has more than 25 years of experience

in IT training in both the public and private sector

and a high satisfaction rate among its course

participants. The company is a selected training

partner within Kammarkollegiet – a Swedish

institution that delivers services to the public

sector. The company is also a member of SAUF, an

organisation of authorised learning companies,

and is a partner of the NASDAQ OMX-listed

Soprano. Informator is one of the largest suppliers

of IT education within the Nordic countries, with

more than 37,000 students per year.

Informator delivers official Microsoft training

of the highest quality as a Microsoft Gold Partner

within the Learning Competence. As an authorised

training partner, the company redeems education

vouchers for those partners who have software

assurance on their licenses.

InnofactorKeilaranta 9, Espoo, FI-02150, Finland

Sami Ensio, CEO

Tel: +358 10 2729000

contact@innofactor.com

innofactor.com

Innofactor is a leading provider of IT solutions

in the Nordic region, with a focus on Microsoft’s

platforms. Innofactor delivers business critical

solutions and maintenance services as a system

integrator. The company also develops its own

software products and services. Innofactor’s

product development is focused on Microsoft’s

Windows Azure-based cloud solutions. Innofactor’s

customers include about 1,000 private and public

sector organisations in Finland, Denmark, Sweden

and elsewhere in Europe. The company has

around 400 employees in a number of locations

in Finland, Denmark, and Sweden. From 2010

to 2014, Innofactor’s annual net sales growth has

been 45% above the national average, and leading

Finnish business publication Kauppalehti selected

Innofactor as the most successful company on the

Finnish stock exchange in 2013.

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Instant IT solutionsFatningen 20, 3.8, 2730 Herlev, Denmark

Aftab Ahmad, CEO

Tel: +45 219 06478

aa@instantitsolutions.net

www.instantitsolutions.net

Instant IT provides Microsoft SharePoint and

Office365-enabled business solutions to customers

in both the private and public sector. The company

helps customers achieve significant business

competency that is technically comprehensive,

executively structured and delivers the desired cost-

effective results. At Instant IT, areas of key focus

include business applications, management portals,

and system management operations.

KPMG CrimsonwingLaan van Langerhuize 1, Amstelveen, 1186 DS,

Netherlands

Joost van der Vis, Director,

KPMG Management Consulting

Tel: +31 6 515716

vandervis.joost@kpmg.nl

www.kpmg.com/nl/kpmgcrimsonwing

KPMG Crimsonwing helps organisations meet

requirements by providing a complete range

of services, from advice on the optimisation

of business processes, to the integration and

implementation of the Microsoft Dynamics system.

KPMG delivers successful implementations and

ensures Microsoft Dynamics is managed optimally.

The company uses proven implementation

methods, tools and templates, as well as reference

models for business processes, including finance

and supply chain management. KPMG works to

meet industry benchmarks and key performance

indicators associated with business process models,

and helps analyse specific sub process flows of

applications that show how data and transactions

run through various applications. Governance,

risk and compliance controls are also mapped and

linked to the relevant business process models and

process flows.

KPMG Crimsonwing has a strong international

network of over 300 specialists in Microsoft

Dynamics, making the company one of the largest

Microsoft global system integrators.

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Moore Stephens Consulting150 Aldersgate Street, London, EC1A 4AB, UK

Simon Lamb, Director

Tel: +44 20 76511770

simon.lamb@moorestephens.com

www.moorestephensconsulting.com

www.stars-ms.co.uk

Moore Stephens Consulting (MSC) has a long and

successful record of working with public sector

organisations, providing technology services and

solutions to enable them to meet the challenges

of providing better public services, improving

public safety, enabling easier access to accurate

information and meeting and reporting on key

performance targets. The company provides a

range of services encompassing business analysis,

bespoke systems development, mobile applications,

reporting and analytics solutions for many central

government departments and to large metropolitan

emergency services.

MSC’s services include custom software

development, data warehouse design, business

intelligence strategy and performance

management solutions.

The company has a specific focus on the fire

services sector, and has developed an integrated

set of systems – the central component of which

is StARS-MS, a personnel management system

that manages staff data and appliance availability,

rostering, support for retained duty system and

volunteer personnel and sickness management.

It also provides key management information

for strategic planning and decision making.

Simplifying and automating processes, StARS-MS

achieves time and cost savings while improving

efficiency and resilience.

Recently updated and enhanced is Moore

Stephens’ Incident Management System, which

gathers information about incidents from the

mobilising system and from station-based input,

including being provided information on appliances

and ridership from the StARS-MS system.

NEcX5-A/4, Road No.1, Industrial Development Area,

Nacharam, Hyderabad, Telanagana, 500076, India

Srinivasa Rao Yelledi, Managing Director

Tel: +91 99491 12345

ys@necx.in

www.necx.in

NEcX is a leading IT services and consulting-

oriented business solutions provider based in

India. The company serves the market need

by supporting devices that integrate with the

company’s enterprise applications through

valued associations. NEcX offers infrastructure

and managed services, cloud solutions, mobile

applications and consulting with a strong focus on

education, SMB and government customers.

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Nexus Open SystemsVale House, Pynes Hill, Exeter, EX2 5AZ, UK

Andy Jackson, Marketing Manager

Tel: +44 1392 205095

sales@nexusos.co.uk

www.nexusos.co.uk

Nexus Open Systems was established in 1998. The

company has two offices, incorporating a digital

media studio and an IT Training and Exam Centre,

in Exeter, UK.

The company delivers IT solutions, software,

website and support services to companies and

organisations of all sizes that require true technical

expertise to meet their goals.

Nexus Open Systems has invested heavily in both its

personnel and strategic partnerships with industry-

leading IT manufacturers and providers. These

alliances are bonded by a single focus: to develop the

skills within the company around industry-standard

technology through company accreditation and

individual professional IT certification.

The company’s portfolio provides customers with

cost-effective and resilient business computing

solutions with extended technical support from

a single supplier. It has a proven track record and

a broad range of expertise to help enable and

support customers’ IT strategy on-site, in the cloud

and on the web.

The company provides a source of advice

that customers can trust and its IT consultants,

engineers, developers and training instructors

understand industry challenges and how effective

IT and communication can help to address them.

The company’s aim is to help make its customers

more successful through better productivity,

lower costs, greater competitiveness and improved

responsiveness and flexibility.

Optimal SystemsCicerostrasse 26, Berlin, 10709, Germany

Olaf Holst, Director Sales and Partner Management

Tel: +49 30 8957080

info@optimal-systems.de

www.optimal-systems.de

Optimal Systems develops and distributes software

solutions for enterprise content management

(ECM). The Optimal Systems group was founded

in Berlin in 1991 and currently employs 330 people.

Optimal Systems software solutions are being used

all over the world by more than 1,700 customers,

including public administrations, industrial

enterprises, service companies and hospitals.

Optimal Systems is represented via a partner

network in Austria, Switzerland and other

European countries.

The company offers enaio, a central platform

for information management that allows users

to quickly and reliably find, manage, and archive

information securely and quickly.

The modular ECM suite of Optimal Systems

ensures unrestricted access to the inhomogeneous

data world of the company.

As a long-term Microsoft Gold Certified partner,

Optimal Systems develops technologies and

products that can be smoothly integrated into

Microsoft-based IT environments. enaio can

be integrated with Microsoft products such as

Microsoft SQL Server and business applications

like Microsoft Exchange Server, Microsoft

Dynamics NAV, Microsoft Dynamics CRM or

Microsoft SharePoint Server.

PA R T N E R S A - Z

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PrivaP.O. Box 18, De Lier, 2678 ZG, Netherlands

Arnold Vleeskens, Manager, Marketing and

Corporate Communications

Tel: +31 174 522600

contact.priva@priva.nl

www.priva.nl

Priva is a leading developer and producer of

technology to help control environmental

conditions in greenhouses and buildings in an

innovative way.

In the building industry, Priva develops and

manufactures intelligent building automation

systems that ensure a healthy indoor climate and

sustainable energy within a building for its users.

Within the horticulture sector, Priva enables

entrepreneurs to produce healthy, high-quality

food and ornamental plant crops in open field and

greenhouses with minimum use of scarce natural

resources such as energy and water.

Priva has offices in eight countries and is

represented worldwide in over 100 countries via

a unique international network of Priva dealers

and partners. Jointly with local parties, Priva offers

customers a platform of high-quality hardware,

software and service support.

QSR InternationalVanguard House, Daresbury Sci-Tech, Keckwick

Lane, Daresbury, WA4 4AB, UK

Diane Armstrong, Business Development Manager

Tel: +44 845 5442712

emea@qsrinternational.com

www.qsrinternational.com

NVivo software from QSR International helps users

organise and manage dialogue data that is collected

from stakeholder engagement, consultation and

research. The tool helps users make evidence-

based decisions, no matter what the dialogue

methods, and provides a permanent record of how

individual or group dialogue feedback has been

considered. It saves time by coding qualitative and

quantitative consultation responses in a way that

can be easily analysed and helps to automate the

analysis process.

Patient and public participation experts,

transformational teams in health and social

care, corporate strategy and policy teams in

local authorities, and research teams in non-

governmental organisations are among the groups

benefiting from NVivo, as well as consultation and

communication managers across the public sector.

The UK Land Registry, NICE, the Ministry of

Justice and the Northern Ireland Health and Social

Care Board are among the many organisations that

use NVivo to make sense of unstructured data.

Increasing numbers of local authority departments

and central teams are turning to NVivo to support

their consultation activities. NVivo is endorsed by

the Consultation Institute.

101

R Systems5000 Windplay Drive, Suite 5, El Dorado Hills,

Sacramento, 95762, US

Asim Chowdhury, Global Head – Marketing and

Communication

Tel: +1 916 8308588

asim.chowdhury@rsystems.com

www.rsystems.com

R Systems is a specialised IT services and solutions

and IT-enabled services provider catering to a wide

range of global customers. The company operates

from 11 development and service centres spread

across Europe, North America, and Asia Pacific. R

Systems is endowed with some of the industry’s

highest quality certifications and standards,

including SEI CMMI Level 5 and PCMM Level

5. Its IT services and solutions span five major

verticals: telecom and digital media, banking and

finance, healthcare, manufacturing and logistics,

and government services.

R Systems is also a leader in mobility services and

analytics services. The company has won countless

accolades from global customers for its delivery

track record, quality standards, and adoption of

new technologies. Its strength lies in its quality

procedures, delivery and operational excellence,

customer-centric approach, intellectual capital, and

culture of innovation. With a rich legacy spread

over two decades, R Systems generates value that

helps organisations transcend to higher levels of

efficiency and growth.

SentimAltunizade Mah. Kısıklı Cad. no 33/2 , Uskudar,

Istanbul, Turkey

İffet Polat, Board Member

Tel: +90 216 5548554

iffet_polat@sentim.com.tr

www.sentim.com.tr

Sentim was established in 1989 in Turkey. It is

one of the leading firms in the field of system

integration and has been a business partner of

Microsoft since 2005. The company employs about

1,000 people with customers mainly from the

Turkey’s Fortune 500 list.

Sentim’s headquarters are located in Istanbul

and the company has over 1,000 customers. It

also operates a dedicated sales and support team

based in Ankara for central public projects. It is the

largest Microsoft public partner in Turkey.

The company has used Microsoft technology as

part of a number of significant projects, including

a family practice project for the Turkish Ministry

of Health and a decision support system for the

Turkish Ministry of Education.

A number of projects have been delivered in

the field of homeland security, in particular for

the MOBESE project that involves 13 cities across

Turkey. The company has also installed Hospital

Information Systems at 16 different large state

hospitals, and created an introduction portal for

the Turkish Ministry of Culture and Tourism. The

company collaborates with many industry-leading

companies and is among the business partners of

the Fatih project.

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SingularLogicAl. Panagouli and Siniosoglou Nea, Ionia,

Athens, 142 34, Greece

Dr. Teta Stamati, Unit Manager Business

Development and Presales

Tel: +30 21 06266500

mstamati@singularlogic.eu

www.singularlogic.eu

SingularLogic is a leading software and integrated

IT solutions group based in Greece.

Its activities include the development and

distribution of business software products and

cloud applications, as well as the study, design and

implementation of integrated IT solutions and

services for both the public and private sector. The

company also offers outsourcing services, as well

as the distribution and support of well-established

international IT products.

SingularLogic has a strong track record in

the successful delivery of public sector projects

in the fields of public administration, regional

administration and local government, healthcare

and social security, transport and defence.

Furthermore, it deals with the collection and

announcement of election results and with

subsidised European Union programs. Business

activity is based on a philosophy of cooperation

with public services and private bodies, in order

to offer alternative and automated services that

maximise the satisfaction and minimise the overall

cost of transactions.

SingularLogic is a member of Marfin Investment

Group, which operates in various countries across

southeast Europe.

Softlanding1605-555 West Hastings Street, Vancouver,

British Columbia, V6B 4N6, Canada

Martin Evers, Director of Sales

Tel: +1 604 6976763

sales@softlanding.ca

www.softlanding.ca

Founded in 2000, Softlanding helps organisations

be their best by providing technology solutions and

services that help boost productivity. Softlanding’s

mission is to exceed the expectations of customers

by combining technical excellence, the highest

ethical standards and a deep understanding of

business needs to provide effective, reliable and

scalable solutions.

Areas of specialty include end-to-end SharePoint

services, Microsoft Enterprise Infrastructure, IT

staff augmentation, and managed support services.

Softlanding’s corporate culture provides an

atmosphere where creative thinking thrives,

helping people perform at their best. A wide

breadth of experience also means that Softlanding

is equally at home designing, building and

supporting solutions. A long established leader in

deploying and managing SharePoint solutions for

a wide variety of private, public and government

organisations, Softlanding combines experience

with innovation to provide unique solutions that

mature over time.

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SofttailorWerner-von-Siemens-Str. 2, Pfungstadt, Hessen,

64319, Germany

Hans Birnstiel, General Manager

Tel: +49 6157 9799290

h.birnstiel@softtailor.de

www.softtailor.de

Softtailor was founded in 2007 and has years of

systems management experience. The company

specialises in application packaging and

virtualisation, software deployments, operating

system deployment, operating system migrations,

migrations of deployment systems, and application

lifecycle management.

The company’s experience covers the whole

range of consulting, implementation and operation

services, and has worked with companies with

between 200 and 55,000 clients.

Softtailor provides unrivaled quality and service

for clients’ application packaging and application

virtualisation requirements, including MSI

technologies, APP-V, ThinApp and SWV, and

systems management in general.

Softtailor has experience and expertise in Microsoft

and other major vendor’s solutions to make

customers’ application lifecycle management easy.

SparkedAmstelveenseweg 650e, Amsterdam, 1081 JJ,

Netherlands

Laurens Frijters, CEO

Tel: +31 20 442 0620

info@sparked.nl

www.sparked.nl

Sparked offers ideas and solutions based on

Microsoft SharePoint, apps and cloud technology

with results in weeks – not months. The company

has a quadruple Microsoft Gold Partner status

and has been acknowledged by Microsoft as a

worldwide Partner of the Year finalist.

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Systematic Søren Frichs Vej 39, Aarhus, DK-8000, Denmark

Flemming Thomsen, Senior Vice President

Tel: +45 89 432000

contact@systematic.com

www.systematic.com

Systematic is an international IT company that

focuses on five core business areas: public sector;

healthcare; defence; intelligence and national

security; and library and learning. Systematic

supplies IT solutions that empower customers to

make business-critical decisions. The mission-

critical solutions and products are future-proof,

reliable and user-friendly. Systematic is certified to

CMMI Level 5, which is an international standard

for maturity in software development processes. At

Systematic, innovation is a continuous focus, as the

company aims to turn complexity into simplicity

and deliver the best results for its customers in

more than 40 countries.

One of the company’s innovative new healthcare

solutions is Columna Service Logistics. This

solution optimises and simplifies tasking,

automation and coordination challenges between

clinical and service personnel in hospitals. It

helps increase operational efficiency, improve

patient safety and enhance employee satisfaction.

The solution consists of a range of user-oriented

application modules and a complete indoor

positioning platform.

Systemhaus ScheuschnerLebuser Weg 27, Frankfurt, Germany

Thomas Wellhausen, Managing Director

Tel: +49 336 0552260

shs-info@scheuschner.de

www.scheuschner.de

Systemhaus Scheuschner is an innovative company

that is committed to the analysis, planning

and implementation of hardware and software

solutions in the emergency service field. The

company has extensive industry knowledge and

continuously develops its technologies to guarantee

customers have the security and flexibility required

for their operations.

The company strives to integrate its systems

with the existing structures of its customers and

to continue to make existing data readily available.

The establishment of an autonomous development

of hardware extends the range of solutions

available for special tasks, and by working with its

customers, the company can provide interesting

ways to implement tasks more effectively.

Systemhaus Scheuschner’s hardware and software

teams are comprised of highly-qualified engineers

and skilled workers.

105

TotalMobilePilot Point, 21 Clarendon Road, Belfast, Antrim,

BT1 3BG, UK

Simon McIntyre, Senior Marketing Executive

Tel: +44 28 90330111

info@totalmobile.co.uk

www.totalmobile.co.uk

TotalMobile is an enterprise mobility platform that

can be deployed across any department. By putting

the user at the centre of the solution, TotalMobile

is developed to transform service delivery and

provide benefits at every level.

TotalMobile empowers frontline service providers

by supplying them with all the information they

require at the point of service delivery. Staff are fully

mobilised, allowing them to focus on the job at hand.

Organisations significantly improve the

productivity of their workforce as more time is

spent delivering services and less time on admin and

paperwork. This increase provides the organisation

with the equivalent of a significantly larger

workforce. A range of efficiency savings are also

generated through the removal of preventable travel.

Staff are provided with improved working

processes. By using technology to remove

frustrating, time-consuming tasks, users have more

time to dedicate to service delivery. This ultimately

leads to improvements in staff morale, job

satisfaction and an increase in staff retention.

With the transformation of service delivery,

enabled by TotalMobile, service users experience a

higher quality of service.

TriasterFugro House, Hithercroft Road, Wallingford,

Oxfordshire, OX10 9RB, United Kingdom

Isobel Witts, Customer Success

Administrator

Tel: +44 870 4021234

isobel.witts@triaster.co.uk

www.triaster.co.uk

Based in Oxfordshire, UK, Triaster delivers a

business process management and improvement

solution that provides a single source of truth for

all processes and documentation. The company’s

completely customisable approach means it can fit

seamlessly with the corporate brand and strategic

objectives of customers.

The Triaster solution is an optimal way to

discover, manage and improve processes to achieve

required outcomes – be they best serving the public,

maximising efficiency or enabling cost savings.

Triaster’s approach ensures that it always delivers

to meet the needs of customers and the company

prides itself on its trusted partner relationships.

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Unit4Postbus 5005, 3502 JA, Utrecht, Netherlands

Emma Keates, Global PR Manager

Tel: +31 88 2471777

info@unit4.group.com

www.unit4.com

Unit4 is a leading provider of enterprise

applications that empower people in service

organisations. With annual revenue in excess

of €500M and over 3,700 employees worldwide,

Unit4 delivers industry-focused and best-in-class

enterprise resource planning (ERP) applications.

Thousands of organisations from sectors such as

professional services, education, public services,

not-for-profit, real estate, wholesale, and financial

services benefit from Unit4’s solutions.

Unit4’s People Platform provides the foundation

for Unit4 business applications to leverage key

technologies such as social, mobile, predictive

analytics, cloud and big data to deliver relevant

information to people in context and when they

need it. It enables applications to learn user needs

and behaviours through advanced predictive

analytics and applies that knowledge to increase

productivity and save time and money.

Flagship products include Unit4 Business

World – a comprehensive new breed of agile ERP

for a new generation, designed for services and

people, not products and transactions – and Unit4

Financials, one of the most extensive enterprise

finance systems in the market.

VisioSignPilehøj 18, 3460, Birkerød, 3460, Denmark

Katrine L. N. Kristensen, Head of Innovation and

Communication

Tel: +45 39 633906

kk@visiosign.com

www.visiosign.com

VisioSign specialises in professional software

communication solutions for small and large

organisations in the public sector, education,

healthcare, and services industries. More

than 10% of the Danish population receives

information daily via VisioSign solutions.

VisioSign has concentrated on development,

delivery and support in these specialist areas since

1999, and its experience means it is capable of

responding to any challenge.

With departments in England, Sweden, Norway

and Germany, VisioSign delivers professional

advice and an end-to-end, fully integrated solution.

It has its own R&D and support centre, offering

professional support to all users. This means

that the company can offer clients the latest

developments within the digital communications

systems marketplace.

VisioSign was originally based in Denmark,

where it remains an acknowledged market

specialist in communication via digital signage.

The company is renowned for its expertise

in the visualisation of internal and external

communications, as well as interfacing with other

systems. It has a wealth of experience around

communications via large screens.

107

WAMTechnology CCP.O. Box 195, Stellenbosch, 7599, South Africa

Christian Mahncke, Chief Executive Officer

Tel: +27 21 8877161

cmahncke@wamsys.co.za

www.wamsys.co.za

WAMTechnology CC is a specialist in the

development and implementation of technology

solutions to improve governance. Its key focus

areas are public health and water information

systems.

WAMTechnology CC was established in 1995

and has since undertaken many small, medium

and large-scale projects for local, national and

international clients.

The company’s clients range from public entities

and government departments to private individuals

and private companies. The company currently

works with the South African National Department

of Health, Centres for Disease Control (Atlanta),

Centres for Disease Control (Nigeria), Medical

Research Council (South Africa), University of

Cape Town, World Health Organisation and other

important role players in different business sectors.

As part of the delivery of its technology solutions,

WAMTechnology CC undertakes custom software

development projects and provides services across

the software development lifecycle.

The company’s staff are suitably qualified and

driven to provide clients with the best service.

The company operates as a team of dedicated

professionals and are passionate about making a

difference.

WAMTechnology CC uses Microsoft technologies

and the company is a Microsoft partner, having

successfully met the requirements for ISV and

software solutions.

WISeKey29 Rte de Pré Bois, Geneva, 1215, Switzerland

Carlos Morerira, CEO

Tel: +41 22 5943000

info@wisekey.com

www.wisekey.com

WISeKey is a leader in digital identification and

authentication technologies, headquartered in

Geneva, Switzerland. The company’s mission is to

transform the internet into a reliable and fair tool

for conducting secure, electronic transactions.

WISeKey products and services include

CyberSecurity Solutions, which offers core

products and services related to trusted e-identities.

The company’s solution range includes secure

sockets layer and personal certificates, electronic

document signature and dematerialisation,

corporate public key infrastructure solutions and

special projects like e-voting and e-invoicing.

The company also offers Digital Brand

Management, an anti-counterfeiting and

sales monitoring system that provides 100%

authentication, and WISeKey Mobile, a suite

of applications leveraging secure digital IDs

and WISeKey technologies to bring secure data

protection, secure communications, and rich

interactions to mobile users. Such products include

WISfans, which enables global brands to stay in

touch with their fans, WISeID, which secures

authentication data, personal identification data,

and documents, and WISePhone, which secures

voice communications.

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PA R T N E R S A - Z

Ymens Teamnet22 Tudor Vladimirescu St., Green Gate 7th Floor

District 5, Bucharest, Romania

Alina Georgescu, Sales Director

Tel: +40 724 313389

alina.georgescu@ymens.com

www.ymens.com

Ymens is an innovative, cloud-focused company

with the necessary skills and expertise to provide

a wide array of complex and integrated business

solutions from the cloud, both at national and

international levels. Ymens is the first cloud broker

in Romania to offer dedicated cloud-sourcing

solutions to public and private organisations.

The company offers various types of cloud

deployments, from pure public cloud to hybrid

and private cloud. Ymens complements its

governmental cloud solutions with a complete suite

of services for consulting, support, maintenance,

training and various IT managed services.

Part of Teamnet Group – one of the top three IT

integrators in Romania – Ymens provides a fully-

fledged cloud broker platform to governmental

authorities and a dedicated G-Cloud solutions

portfolio tailored for Romanian public institutions.

The company’s Microsoft Gold Competencies

validate the high level of expertise and capabilities

in the latest Microsoft solutions and technologies

it offers. The strategic partnership with Microsoft

contributes to Ymens’ vision of becoming the

preferred cloud broker at regional level for both

public institutions and private organisations.

Zainea Com Servstr. General Eremia Grigorescu, No.21, Bl.56, sc.2,

et.2, apt.19, Braila, 810073, Romania

Catalin Zainea, General Manager

Tel: +40 239 678907

catalin_zainea@hotmail.com

www.zbuget.zcs-software.com

Zainea Com Serv is a private Romanian software

producer that develops solutions to support central

and local administrations and help them improve

their financial, material and human resources

management with reduced implementation costs.

The company has developed software

applications that are easy to use, flexible and can

be adapted according to legislative changes within

the public sector. The company has carried out

successful implementations at more than 300

public institutions, due in part to the technical and

functional architecture of its software application.

This ensures an effective implementation for a

wide range of budgetary units, from county or

regional structures with multiple locations to

smaller organisations.

Zainea Com Serv’s software applications

– ZBuget C/S and ZPersonal C/S – are

modern, integrated solutions that enable the

implementation of various functional and complex

processes and information flows for different types

of organisation, including ministries, governments,

prefectures, county councils, mayoral offices, and

decentralised local services.

“THE TOOL THAT ALLOWS US TO WRITE OUR FUTURE“MARIA FILHAIT Director | BIC - IT & Telecom

Compusoftware Solutions & Reseller has more than 20 year in experience on the IT sector, and it has been a Microsoft Partner since its inception. Our market expertise allows us to offer global corporate licensing, services and Cloud solutions to small, medium and large companies, other than helping them choose the ideal solution.

Elected as one of the biggest and best LARs in Latin America, Compusoftware is the best and most reliable choice when it comes to choosing an IT partner for Microsoft solutions.

GET IN TOUCH+55 11 3320 9200www.compusoftware.com.br

BIC CHOSE TO TRUST ONE OF THE BIGGEST MICROSOFT PARTNERS IN LATIN AMERICA.

“THE TOOL THAT ALLOWS US TO WRITE OUR FUTURE“MARIA FILHAIT Director | BIC - IT & Telecom

Compusoftware Solutions & Reseller has more than 20 year in experience on the IT sector, and it has been a Microsoft Partner since its inception. Our market expertise allows us to offer global corporate licensing, services and Cloud solutions to small, medium and large companies, other than helping them choose the ideal solution.

Elected as one of the biggest and best LARs in Latin America, Compusoftware is the best and most reliable choice when it comes to choosing an IT partner for Microsoft solutions.

GET IN TOUCH+55 11 3320 9200www.compusoftware.com.br

BIC CHOSE TO TRUST ONE OF THE BIGGEST MICROSOFT PARTNERS IN LATIN AMERICA.

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