R Lee cv 2016
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ROSS LEE +44 7597 366667 [email protected] A proven and versatile change manager in a range of multichannel logistics environments. Possesses a vocational post-graduate education, a strong team-building ethos and very effective communication and negotiation skills at all levels. PROFESSIONAL EXPERIENCE Temporary Resident in Australia 2015-2016 Family relocation to Perth, during an 18 month sabbatical. Returning to the UK end of July 2016. CLIPPER LOGISTICS PLC 2005-2015 General Manager, Northampton, Rugby & Milton Keynes Directed several multi-channel contracts over 3 sites in a total 320k sq ft warehousing area with 45 retail delivery vehicles and 180 permanent staff. Products ranged though couture fashion, fine wines & beverages, ambient food, medical supplies and art & crafts. Increased turnover from £7.5m to £12m with full budgetary responsibility. Primary customer interface for Harvey Nichols, Whistles, Mint Velvet, Atterley Road and The Gap transport and several other contracts. Introduced then refined e fulfilment processes to support the HN's entry, then expansion, into online shopping – integrating carrier solutions, reverse logistics then recruiting and managing an online customer service team. Utilised this experience to implement similar processes into a range of new and existing customers. Established high levels of customer confidence by repeatedly exceeding SLA's whilst introducing a range of value adding services, enabling customers to dispense with expensive and less flexible third party solutions, such as establishing in-house bespoke hamper packing for HN. Achieved up to 28% yoy reductions in efulfilment activity costs through staff engagement in managing continuous daily process improvements. Designed effective pro tem solutions to manage up to 1000% uplifts in customers efulfilment activity during sale promotion periods. Framed and conducted negotiations on several Logistics Service contracts including a 5 year extension to the HN contract in Year 1 and successfully renewing the contract in Year 10 Incubated several smaller online/multi-channel start-ups including Mint Velvet, leveraging benefits with appropriate aggregation of service with larger customers Negotiated parcel carrier rates and service contracts on behalf of Harvey Nichols,Whistles, Mint Velvet for both UK and International fulfilment. Invested in staff achieving highest rates of participation vocational training and further career progression within the Clipper organisation. Held absenteeism to an average 2.0%. Supported the implementation of 'Merret' multi-channel supply chain systems and its subsequent revisions into several customers ERP systems. Also utilised 'Prism' for smaller customers. Ross Lee 1of 2
Transcript of R Lee cv 2016
ROSS LEE
+44 7597 366667 [email protected]
A proven and versatile change manager in a range of multichannel logistics environments.Possesses a vocational post-graduate education, a strong team-building ethos and very effectivecommunication and negotiation skills at all levels.
PROFESSIONAL EXPERIENCE
Temporary Resident in Australia 2015-2016
Family relocation to Perth, during an 18 month sabbatical. Returning to the UK end of July 2016.
CLIPPER LOGISTICS PLC 2005-2015
General Manager, Northampton, Rugby & Milton Keynes
Directed several multi-channel contracts over 3 sites in a total 320k sq ft warehousing area with 45 retaildelivery vehicles and 180 permanent staff. Products ranged though couture fashion, fine wines &beverages, ambient food, medical supplies and art & crafts. Increased turnover from £7.5m to £12m withfull budgetary responsibility. Primary customer interface for Harvey Nichols, Whistles, Mint Velvet,Atterley Road and The Gap transport and several other contracts.
Introduced then refined e fulfilment processes to support the HN's entry, then expansion, intoonline shopping – integrating carrier solutions, reverse logistics then recruiting and managing anonline customer service team. Utilised this experience to implement similar processes into a rangeof new and existing customers.
Established high levels of customer confidence by repeatedly exceeding SLA's whilst introducinga range of value adding services, enabling customers to dispense with expensive and less flexiblethird party solutions, such as establishing in-house bespoke hamper packing for HN.
Achieved up to 28% yoy reductions in efulfilment activity costs through staff engagement inmanaging continuous daily process improvements.
Designed effective pro tem solutions to manage up to 1000% uplifts in customers efulfilmentactivity during sale promotion periods.
Framed and conducted negotiations on several Logistics Service contracts including a 5 yearextension to the HN contract in Year 1 and successfully renewing the contract in Year 10
Incubated several smaller online/multi-channel start-ups including Mint Velvet, leveragingbenefits with appropriate aggregation of service with larger customers
Negotiated parcel carrier rates and service contracts on behalf of Harvey Nichols,Whistles, MintVelvet for both UK and International fulfilment.
Invested in staff achieving highest rates of participation vocational training and further careerprogression within the Clipper organisation. Held absenteeism to an average 2.0%.
Supported the implementation of 'Merret' multi-channel supply chain systems and its subsequentrevisions into several customers ERP systems. Also utilised 'Prism' for smaller customers.
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Temporary Resident in Australia 2004-2005
Provided interim management support to a web-based service provider.
DIRECT SERVICE PROVIDERS 2003-2004
Independent Consultant
Designed and installed the logistics infrastructure and WMS interface to support a web-based retailingoperation in the pharmaceuticals sector.
HAYS TECHNOLOGY 2001-2003
General Manager, Banbury & Milton Keynes
Responsible for a £6 million contract to warehouse and distribute T- Mobile phones together with thegeneral management of a multi-user site.
Implemented an additional £850k of business including the development of a client administrationcentre, and delivered an 18% increase in budgeted profit.
UNIPART GROUP LIMITED 1999-2001
Operations Manager, Milton Keynes
Managed the distribution of c.25 million automotive items p.a. to the aftercare market in the UK through ateam of 160 people over a 24-hour operation utilising Kaizen and Lean techniques.
T.D.G. LOGISTICS 1997-1999
Business Manager, Birmingham 1998-1999
Conducted evaluations and analysis of companies whose acquisition could provide operational synergiesto the T.D.G. business portfolio as part of a team reporting to the UK Logistics Director.
Contract Manager, Birmingham 1997-1998
Controlled all aspects of Warehousing and Transportation of speciality chemicals in a £2.8 millionturnover contract.
EXECUTIVE LEASING 1995-1997
Project managed the assimilation of a new order processing and warehouse management system into thedistribution operation for Scottish Courage Brands.
THE BURTON GROUP PLC 1987-1995
Accumulated experience in several functional roles within a in-house fashion logistics division eventuallybecoming responsible for the warehousing and transport operations of a 420k-ft² multi-user fashiongarment facility in a unionised multi-site environment.
EDUCATION
Cranfield University; Master of Science, Distribution Management, 1987.
Lancaster University; Bachelor of Science, Marketing, 1982.
PERSONAL DETAILS
Holds a full clean UK driving license and is IT literate. Enjoys cycling, long distance running, stand uppaddle boarding and periodic attempts to play golf.
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