Quotes from Fusion 14: HDI and itSMF USA's Conference for Service Management
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Transcript of Quotes from Fusion 14: HDI and itSMF USA's Conference for Service Management
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
THE QUOTESThe best quotes from HDI and itSMF USA’s
conference for IT service management.
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
Asking ”WHY" multiple times may show relationships between problems and root causes.
Jayne Groll@ITSM_Jayne
“
Photo: Gisela Giardino via Creative Commons
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
If you haven't won the HEARTS and MINDS of the people, your ITSM
program will fail. David Mainville
@Mainville
“Photo: Sammis Reachers via Creative Commons
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
When you achieve your dreams, it is not what you get, it's who you become. Diana Nyad
“Photo: Luke Detwiler via Creative Commons
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
How well do you KNOW your employees? Learn about
them to break down barriers.
Eddie Vidal@eddievidal
“Photo: Giuseppie Bognanni via Creative Commons
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
John Clark@CyberJMC66
I think DevOps is the same thing with a very different name for
explaining ITSM and cloud.
“
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
EVERY time someone suggests
something new to
measure, STOP
MEASURING THREE other
things.
Matt Hooper@VigilantGuy “Photo: Kurtis Garbutt via Creative Commons
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
Don’t do anything without
ENTHUSIASTIC
agreement between
both parties.
Thom Salo@theITColonel
“Photo: Momo via Creative Commons
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
Rae Ann Bruno@RaeAnnBruno
Do not sit in a meeting of IT managers and make decisions
for your customers. ASK
YOUR CUSTOMERS.
“
Photo: InfusionSoft via Creative Commons
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
You won't know you're SUCCESSFUL in telling a story until you hear
people telling it TO
SOMEONE ELSE.
Kirk Weisler@kirkweisler
“Photo: Kris Krug via Creative Commons
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
Matthew May@MatthewEMay
BREAK is the
important part of
breakthrough.
“Photo: dfinnecy via Creative Commons
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
Learn to act, not
REACT.Tim Gard
@funwithtim
Photo: Quinn Dombrowski via Creative Commons
“
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
Kirk Weisler@kirkweisler
There is not a SUCCESSFUL parent on the planet who's only ever had to say something ONCE.
“Photo: Ana Jutatip via Creative Commons
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
Making people laugh is a great change agent.
Tim Gard@funwithtim“
Photo: Kathy via Creative Commons
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
Being a good leader or manager
is understanding people NOT like
you.Connie Podesta@Connie_Podesta
Photo: esSos.devia Creative Commons
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
DON’T TELL THEMWHAT YOUR POLICY IS
Tim Gard@funwithtim
TELL PEOPLEWHAT YOU CAN DO
TELL ‘EMWHAT YOU CAN’T DO
“
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
Congratulations to this year’s itSMF USA award recipients:
Award RecipientMember of the Year Lisa Kaas
itSMF USA Local Interest Group of the Year Los Angeles
Special Interest Group of the Year Higher Education
President's Award Recipient Eddie Vidal
Western Region Project of the Year (AlsoUSA Project of the Year, Overall)
Los Angeles County
Central Region Project of the Year Medtronic
Eastern Region Project of the Year McMaster University
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ENGAGE. TRANSFORM. SUCCEED. AMERICAS.G2G3.COM
See you next year! November 1 - 4, 2015
@G2G3Americasamericas.g2g3.com
972-381-0077