UNIT I

Question 1

4 out of 4 points

A __________ indicates what an organization's key executives hope to accomplish in the long run.Answer

Selected Answer:    strategy

Correct Answer:    strategy

Question 2

4 out of 4 points

Effective HRM focuses on __________ rather than record keeping, written procedure, or rules.Answer

Selected Answer:    action

Correct Answer:    action

Question 3

4 out of 4 points

The degree of wholeness in a job, the feeling of completing a whole job as opposed to contributing to only a portion of a job, is its _______________.Answer

Selected Answer:    task identity

Correct Answer:    task identity

Question 4

4 out of 4 points

__________ management is a process by which an organization works to determine what needs to be done to accomplish objectives and how they will be achieved.Answer

Selected Answer:    Strategic

Correct Answer:    Strategic

Question 5

4 out of 4 points

__________ may be less efficient on jobs requiring quick physical response rates.Answer

Selected Answer:    Older workers

Correct Answer:    Older workers

Question 6

4 out of 4 points

The personnel commission at the federal level is called the:Answer

Selected Answer:    U.S. Office of Personnel Management.

Correct Answer:    U.S. Office of Personnel Management.

Question 7

4 out of 4 points

Until the 1960s, the personnel function was concerned primarily with __________ employees.Answer

Selected Answer:    blue collar

Correct Answer:    blue collar

Question 8

4 out of 4 points

Generation Y members are also called __________.Answer

Selected Answer:    echo boomers

Correct Answer:    echo boomers

Question 9

4 out of 4 points

Workers who plan, decide, and solve problems using databases, computer programs, and other technology-driven information sources are called __________.Answer

Selected Answer:    knowledge workers

Correct Answer:    knowledge workers

Question 10

4 out of 4 points

__________ made it easier for women to raise a family and also begin a productive career.Answer

Selected Answer:    High quality day care

Correct Answer:    High quality day care

UNIT II

Question 1

4 out of 4 points

A group of prison guards, six of whom were African-American and three of whom were white, sued for discrimination because a manager at a Denny's restaurant told them that they:Answer

Selected Answer:    did not look right together.

Correct Answer:    did not look right together.

Question 2

4 out of 4 points

Approximately __________ of all middle- to large-size companies use expatriates.Answer

Selected Answer:    80 percent

Correct Answer:    80 percent

Question 3

4 out of 4 points

What is the single most common factor in expatriates' failure?Answer

Selected Answer:    Spouse's inability to adjust to the overseas assignment

Correct Answer:    Spouse's inability to adjust to the overseas assignment

Question 4

4 out of 4 points

If a plaintiff proves that a disparate impact exists, an organization may then defend its employment by showing validation or __________.Answer

Selected Answer:   

business necessity

Correct Answer:    business necessity

Question 5

4 out of 4 points

Which of the following was identified as a problem by the highest percentage of international corporations?Answer

Selected Answer:    Finding suitable candidates

Correct Answer:    Finding suitable candidates

Question 6

4 out of 4 points

The OFCCP issued Revised Order No. 4, which suggests the format and parts of an Affirmative Action Plan. What do they suggest as the first step in that plan?Answer

Selected Answer:    Analyzing under-representation and availability

Correct Answer:    Analyzing under-representation and availability

Question 7

4 out of 4 points

An ethnocentric multinational organization generally believes that all key personnel should be __________.Answer

Selected Answer:    parent country nationals

Correct Answer:    parent country nationals

Question 8

4 out of 4 points

Any employer having a contract with the federal government of at least __________ and employing at least 50 individuals must have an affirmative action plan in writing.Answer

Selected Answer:    $50,000

Correct Answer:    $50,000

Question 9

4 out of 4 points

The "out of sight, out of mind" syndrome means:Answer

Selected Answer:

   expatriates believe they lose ground to domestic peers when it comes to promotions.

Correct Answer:

   expatriates believe they lose ground to domestic peers when it comes to promotions.

Question 10

4 out of 4 points

Which of the following will lower an expatriate manager's probability of success?Answer

Selected Answer:    Behavioral rigidity

Correct Answer:    Behavioral rigidity

UNIT III

Question 1

4 out of 4 points

Forecasting human resource needs depends heavily on __________.Answer

Selected Answer:    human judgment

Correct Answer:    human judgment

Question 2

4 out of 4 points

The __________ approach to job design emphasizes the proper match between machines and operators.Answer

Selected Answer:    biological

Correct Answer:    biological

Question 3

4 out of 4 points

__________ are general attributes that employees need to do well across multiple jobs or within the organization as a whole.Answer

Selected Answer:    Competencies

Correct Answer:    Competencies

Question 4

4 out of 4 points

Which law requires 60 days advance notice of plant closings?Answer

Selected Answer:    Worker Adjustment and Retraining Notification Act

Correct Answer:    Worker Adjustment and Retraining Notification Act

Question 5

4 out of 4 points

Which method of skills inventory is the fastest and least expensive when many employees are involved?Answer

Selected Answer:    Questionnaire

Correct Answer:    Questionnaire

Question 6

4 out of 4 points

Of the following individuals, who is the most likely to use the O*NET system to develop job descriptions and specifications?Answer

Selected Answer:    The HR professional

Correct Answer:    The HR professional

Question 7

4 out of 4 points

Job __________ tries to design jobs in ways that help incumbents satisfy their needs for growth, recognition, and responsibility.Answer

Selected Answer:    enrichment

Correct Answer:    enrichment

Question 8

4 out of 4 points

__________ gives employees a greater variety of things to do, but these new duties do not include more responsibility or authority.

Answer

Selected Answer:    Job enlargement

Correct Answer:    Job enlargement

Question 9

4 out of 4 points

An EIS is an __________.Answer

Selected Answer:    executive information system

Correct Answer:    executive information system

Question 10

4 out of 4 points

Why is succession planning for executive level positions more important than ever before?Answer

Selected Answer:

   Because large numbers of aging executives are approaching retirement

Correct Answer:    Because large numbers of aging executives are approaching retirement

UNIT IV

Question 1

4 out of 4 points

Organizations frequently expend the most time, effort, and money hiring __________.Answer

Selected Answer:    upper-level executives

Correct Answer:    upper-level executives

Question 2

4 out of 4 points

Which of the following is the last step of a typical selection decision process?Answer

Selected Answer:    Physical examination

Correct Answer:    Physical examination

Question 3

4 out of 4 points

At a basic level, all selection programs attempt to identify the applicants who have the highest chance of:Answer

Selected Answer:    meeting the organization's standards of performance.

Correct Answer:    meeting the organization's standards of performance.

Question 4

4 out of 4 points

Which of the following options would be predominantly responsible for the prohibition against unauthorized recruitment and employment of foreign-born individuals?Answer

Selected Answer:    The employer

Correct Answer:    The employer

Question 5

4 out of 4 points

The degree to which a test, interview, or performance evaluation measures the ability to perform a job is called __________.Answer

Selected Answer:    content validity

Correct Answer:    content validity

Question 6

4 out of 4 points

Most executive search firms are __________, which means that the organization pays them a fee whether or not their efforts are successful.Answer

Selected Answer:    on retainer

Correct Answer:    on retainer

Question 7

4 out of 4 points

__________ is the process by which an organization chooses from a list of applicants the person who best meets the selection criteria for the position available.Answer

Selected Answer:    Selection

Correct Answer:    Selection

Question 8

4 out of 4 points

Of the Big Five personality factors, conscientiousness and __________ best predict performance across most occupational groupings.Answer

Selected Answer:    emotional stability

Correct Answer:    emotional stability

Question 9

4 out of 4 points

Anyone interested in selecting a test for use in personnel selection can begin with the __________, which summarizes many of the tests and includes a brief evaluation of their effectiveness.Answer

Selected Answer:    Mental Measurements Yearbook

Correct Answer:    Mental Measurements Yearbook

Question 10

4 out of 4 points

Recruiters want to see a cover letter that is tailored to the position and __________.Answer

Selected Answer:    truthful

Correct Answer:    truthful

UNIT V

Question 1

4 out of 4 points

In today's service-based economy, pay often equals __________ of the cash flow of an organization.Answer

Selected Answer:    50 percent

Correct Answer:   

50 percent

Question 2

4 out of 4 points

Formal performance evaluation is done primarily for __________ workers.Answer

Selected Answer:    white collar

Correct Answer:    white collar

Question 3

4 out of 4 points

Because it is often costly, which of the following methods is generally used only for exceptionally important jobs?Answer

Selected Answer:    Rating by someone outside the job setting

Correct Answer:    Rating by someone outside the job setting

Question 4

4 out of 4 points

Increasing payroll costs and global competition have caused managers in the U.S. to seek ways to increase productivity by linking compensation to employees' __________.Answer

Selected Answer:    performance

Correct Answer:    performance

Question 5

4 out of 4 points

Employers of __________ must pay a cash wage of at least $2.13 per hour.Answer

Selected Answer:    workers who get tips

Correct Answer:    workers who get tips

Question 6

4 out of 4 points

In 2001, the average woman earned 74 percent of the earnings of the average __________.Answer

Selected Answer:    white male

Correct Answer:    white male

Question 7

4 out of 4 points

Raters who see everything as good are considered __________ raters.Answer

Selected Answer:    lenient

Correct Answer:    lenient

Question 8

4 out of 4 points

A supervisor should open a performance review with __________ remarks.Answer

Selected Answer:    positive

Correct Answer:    positive

Question 9

4 out of 4 points

Performance evaluation systems break down because they are __________.Answer

Selected Answer:    poorly designed

Correct Answer:    poorly designed

Question 10

4 out of 4 points

In 1938, the minimum wage was set at __________ per hour.Answer

Selected Answer:    25 cents

Correct Answer:    25 cents

UNIT VI

Question 1

4 out of 4 points

__________ plans offer two distinct advantages: they do not require elaborate cost-accounting systems to calculate awards, and they are easily implemented by companies of any size.Answer

Selected Answer:    Profit-sharing

Correct Answer:    Profit-sharing

Question 2

4 out of 4 points

The __________ rule was established as the standard for handling and investing pension plan funds.Answer

Selected Answer:    prudent man

Correct Answer:    prudent man

Question 3

4 out of 4 points

Which of the following benefits is mandatory in all states except Texas?Answer

Selected Answer:    Workers' compensation

Correct Answer:    Workers' compensation

Question 4

4 out of 4 points

In time of layoff, the basic security for most employees is their __________.Answer

Selected Answer:    seniority

Correct Answer:    seniority

Question 5

4 out of 4 points

ESOP stands for __________.Answer

Selected Answer:   

Employee Stock Ownership Plan

Correct Answer:    Employee Stock Ownership Plan

Question 6

4 out of 4 points

__________ initiated the first social security system, back in the 1880s.Answer

Selected Answer:    Germany

Correct Answer:    Germany

Question 7

4 out of 4 points

The bureaucratic job-based approach used in determining pay will not be used to design pay systems in the future. Instead, the new designs will be ___________ based.Answer

Selected Answer:    people

Correct Answer:    people

Question 8

4 out of 4 points

In most states, the weekly unemployment benefit amount equals _________ of the worker's average earnings.Answer

Selected Answer:    50 percent

Correct Answer:    50 percent

Question 9

4 out of 4 points

Employees must have been employed for __________ to be eligible for unpaid leave under the Family and Medical Leave Act.Answer

Selected Answer:    1 year

Correct Answer:    1 year

Question 10

4 out of 4 points

__________ incentive plans are one of the newest and fastest-growing reward strategies.Answer

Selected Answer:    Small-group

Correct Answer:    Small-group

UNIT VII

Question 1

4 out of 4 points

Which of the following is considered an older profession?Answer

Selected Answer:    Law

Correct Answer:    Law

Question 2

0 out of 4 points

According to the book "The Fifth Discipline," which of the following disciplines is the one upon which all the others are based?Answer

Selected Answer:    Team Learning

Correct Answer:    Systems Thinking

Question 3

4 out of 4 points

In Stage I, young professionals enter an organization often without an understanding of the organization's __________.Answer

Selected Answer:    expectations

Correct Answer:    expectations

Question 4

4 out of 4 points

According to a survey by the American Management Association, which of the following is the most widely used approach to career planning?Answer

Selected Answer:    Counseling by HR staff or supervisors

Correct Answer:    Counseling by HR staff or supervisors

Question 5

4 out of 4 points

__________ is a cross between the case method and an attitude development program.Answer

Selected Answer:    Role-playing

Correct Answer:    Role-playing

Question 6

4 out of 4 points

When members of a team suspend their assumptions and take up a "think together" mode that embraces the collective good and eschews self-interest, it is a phenomenon called __________.Answer

Selected Answer:    dialogue

Correct Answer:    dialogue

Question 7

4 out of 4 points

Although each individual and each career will be different, it is reasonable to assume that esteem and self-actualization would be the most important needs in the ___________ phase of their career.Answer

Selected Answer:    maintenance

Correct Answer:    maintenance

Question 8

4 out of 4 points

___________ is required to assimilate what has been learned, to accept it, to internalize it, and to build confidence in it.Answer

Selected Answer:    Time

Correct Answer:   

Time

Question 9

4 out of 4 points

The most widely used method of training is __________.Answer

Selected Answer:    on-the-job training

Correct Answer:    on-the-job training

Question 10

4 out of 4 points

The personality type of a person who is analytical, curious, methodical, and precise would be __________.Answer

Selected Answer:    investigative

Correct Answer:    investigative