Quincy Chamber of Commerce, PR & Social Media Basics
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Transcript of Quincy Chamber of Commerce, PR & Social Media Basics
Public Relations and Social Media Basics
Chris NahilPrincipal
Message & Medium, LLC November 6, 2013
“The influencing of opinion through content”
Larry Weber, Chairman, W2 Group Earned vs. owned vs. paid media and
content PR ≠ “press release” Message control, education, influence;
condition your market and decision makers Story telling on a dynamic scale
So, yes, you do need a story to tell
What is PR?
The PR Toolkit
News releases Features Op-ed Events Speeches,
presentations Video, audio,
graphics Bylined articles
Individual pitches, exclusives
Desksides, one-on-ones Customer stories PSAs, calendars Internal
communications Financial
communications Government Community Crisis
BlogsLinkedInTwitterFacebookYouTube, VimeoInstagram, Flickr,
PhotobucketTumblr
SlideShareQuoraFourSquarePinterestGoogle+WikipediaSocial gamesEmail marketing
The Social Media Toolkit
Social Media Elements
Listen Share Engage
Story and Messaging
Relationships
Content
Measurement and Feedback
Must Haves
Story and Messaging
Story is built on messages ◦ Who are you?◦ What do you deliver?◦ Who do you do it for?◦ Why do you do it better than others?◦ Why are you different?◦ Why should we care?!
Good messages:◦ Compelling, credible, consistent◦ Not what you do, what you do for others◦ Magnify strengths (credibly)◦ Diminish weaknesses (credibly)◦ Adjust to accommodate change
Focus on small number of important outlets◦ Where is your audience and how do they consume info?◦ Media, bloggers, influencers
Understand writer/editor◦ Think like them and their audience◦ What do they like, dislike?◦ Hot button topics, consistent themes◦ Context
Build a relationship, don’t assume◦ “Politely stalk” and connect via social media◦ Events◦ Network – nothing beats face time.◦ Casual, low pressure
The easy stuff: Know deadlines and preferred modes of contact Ask media to moderate panel discussions, seminars, Web chats Always keep in mind the “so what?” Communicate…create conversations…earn their trust
Relationships
CreateCurate Request
Be relevant, provocative, informative Don’t make your content only about you Use multiple media as often as possible
Content
Choose relevant goals◦ Message playback◦ Web traffic◦ Engagement levels◦ Influencers and followers
Select a metric and a method; collect data◦ Alexa, TrackMaven, RavenTools, SproutSocial,
Google Alerts, Google Analytics, KISSmetrics, Traackr, eyes and brain.
Analyze you data Adjust your program as needed
Measurement and Feedback
PR+Social: Provides a holistic approach to marketingMessage integration, reinforcement, amplification
To Do List:1. Blog and comment regularly2. Make sure basic social media profiles are complete3. Build relationships with media, influencers, prospects4. Make a calendar (news, blogs, SM postings, events, etc.)5. Build all communications for shareability, SEO, multi-
media6. Claim Twitter handle, use daily 7. Share graphics8. Explore YouTube or Vimeo channel
PR and Social Media Integration
Commit to CONSISTENCY
Be credible and creative
Treat your audiences as part of the family
Earn your reputation as a trusted source of info and perspective
Recipe for Success!