Quiet Dogs Bite Hard 7.18.13
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Transcript of Quiet Dogs Bite Hard 7.18.13
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Quiet Dogs Bite HardThe Power of Introverts
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Introversion/ExtraversionLeadership & The Work Environment
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Construct of Introversion-Extraversion
• Personality Trait popularized by Carl Jung– Extraversion
• outgoing, talkative, energetic behavior
– Introversion• reserved and solitary behavior
• Included in major contemporary personality models– Big Five model– Minnesota Multiphasic Personality Inventory– Myers–Briggs Type Indicator
• Extraversion and introversion have been conceptualized both as on a single continuum AND as related but distinct variables
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Characteristics of Introversion/Extraversion
• Level of external stimulation needed
• Work styles
• Social styles
• Introversion ≠ Shyness
• Variability at the behavioral level
“There is no such thing as a pure introvert or a pure extravert. Such a man would be in the lunatic asylum.”
~Carl Jung
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How About You?
Ambivert
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Empirical Research:
Extraversion is associated with emergent leadership
However:• Correlation is modest and variable• Based on self-report (vs. objective roles)• Does not deal with leadership effectiveness
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Team Performance
Extraverted leaders do better with employees who are “passive”
• “Passive” = prefer complete, detailed instructions & react to leader’s vision vs. initiating own (NOT an indicator of drive or effort)
Introverted leaders do better with proactive employees/initiative takers
• Speak up, take charge, attempt to persuade
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Why this matters?
• Managers can optimize leadership style and design of the team
• Team members perform better and are happier
• Organizations need to cultivate and select leaders who are listeners as well as those who are talkers
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The Power of “Powerless Communication”
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Characteristics of “Powerless Communication”
• Reveal own shortcomings
– Makes you more relatable
– Only works if otherwise competent
• Adopt a tentative approach
– Hesitation, hedging, disclaimers, etc..
– Signal openness to ideas of others
• Ask questions
– “Joy of talking” gift
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“We all admire the wisdom of people
who come to us for advice.”
~Benjamin Franklin
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Why “Powerless Communication” Works
• When people think you’re trying to influence them, their guard goes up
• When people think you’re trying to… – help them
– are searching for effective answers yourself
– are honest about your limitations
…. they are more likely to feel trust and connection
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Moving Forward….
Organizational Effectiveness
&
Inspiring Work Environment
Depth of Experience
Extensive Technical/Scientific
Talents
Personal Styles
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Your Ideas?• Extraverts – speak up!
• Introverts – email
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Acknowledgements
• Communications Team – Tosha, Nik, & Kai
• Jim P.• Jim & Pam