Elgin, Technician

–QUICK REFERENCE GUIDE–

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WOW! Ultra TVSM

With WOW! Ultra TVSM, you can enjoy your TV experience more with easy access to all your entertainment content and play back on any TV in your home.

-Whole-Home HD DVR-6 HD Tuners Record up to 6 shows at one time.

Multi-Room SolutionStart a recorded show in one room, pause it and then continue watching it in another room.

Easily Setup Recordings Whether a movie, show or whole series, easily program your DVR with the Smart Menu. You can even change your settings after a show has started to record.

Online DVR Management Schedule, delete or change settings for a recording online.

Lots of Storage The 500GB hard drive lets you store up to 300 hours of SD programming or 75 hours of HD programming. The storage meter is easy to check to see how much you have recorded.

Automatic Conflict Detection

The system will let you know if you have a conflict that would impact your ability to record an upcoming show.

External Hard Drive Expand your storage capacity by connecting an eSATA external Hard Drive.

-WoW! UltRa tVSM aDDItIoNal FEatUREs-Play Photos, Videos and Music on Your TV

Play personal photos, videos and music from your computer on your TV screen.

Parental Controls Set controls so certain shows require you to enter a PIN to watch.

Games Play games on your TV screen.

Online Settings Management

Set up the parental controls or closed caption setting online.

Flickr® View photos from Flickr® on your TV screen.

Caller ID to TVSee who is calling on your TV screen when the phone rings. You can also access a call list for past calls on your TV.

Wireless Home Network Work on a computer anywhere in your home.

-sMaRt MENU-TV Categories

View upcoming programs for Movies, Kids, News or Sports with programming listings for live TV, PPV and recorded content, specific for those categories.

SearchSearch for a program by keyword, title or category across all live TV, VOD and recorded content.

Flip BarAllows you to view information on what is playing, what shows are coming or set a recording all without having to change the channel.

Live TV Controls Pause, play or rewind live TV.

Favorites Set up a custom channel lineup, showing only the networks that you want to see.

Customize TV Listings Hide channels that you don’t want to show up in your main TV channels listing.

Grid Guide View listings with the Smart Menu or with a Grid Guide view.

VOD WOW! VOD offers access to 1000s of movies, free TV shows and events.

TickerGet up-to-date news, sports scores, weather reports or even TV listings on your TV without having to leave your couch.

Smart Menu and Category Cards To access the Smart Menu, press the MENU button on the remote. Use the left and right

arrows on the remote to browse the category cards.

Channels View View all available channels.

HDTV Find all of the HD content available to watch, including live TV, recorded TV and PPV.

Recorded TV View all of the programs you’ve recorded.

WOW! OnDemand Search the vast library of VOD titles.

Search Search for programs by title, keyword, or category across all available content, including live TV, PPV, recorded TV and VOD.

Favorite Channels Create a list of your favorite channels for easy access.

Movies View all available movies, including live TV, recorded TV and PPV.

Sports View all available sports programming, including live TV, recorded TV and PPV.

Kids View all children’s programming, including live TV and recorded TV.

News Find all of the news channels and current news programming, including live TV and recorded TV.

Music Listen to music from your computer or view all TV music channels.

Messages Read messages about WOW! services and updates.

Settings Customize your Ultra TV experience.

Caller ID to TV View a list of incoming phone calls.

WebConnect Get quick access to information about sports, weather and news with the Ticker.

Games Choose from a variety of classic games to play on your TV.

Photos View photos from your Flickr® account or your computer on your TV.

HomeConnect Access movies, music or photos from your computer on your TV.

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Remote Control Shortcut Buttons1. DVR

Brings you to the Recorded TV category.

2. VOD Brings you to the WOW! OnDemand category. Press twice to turn Ticker on/off.

3. GRID Alternates between the Grid Guide view of programming and the Smart Menu setup.

4. LIVE TV Brings you to full-screen, live TV.

Navigation5. INFO

Brings up an action menu of options related to the item in focus.

6. ARROWS Navigates the Smart Menu. Holding an arrow down activates turbo scroll, increasing your browsing speed.

7. ZOOM Alternates between full-screen and the Smart Menu.

8. OK Press OK to select a menu item or confirm an action.

9. BACK Takes a list displaying TV programming back to the previous half hour. Also pages back through an info note.

10. NEXT Takes a list displaying TV programming forward to the next half hour. Also pages forward through an info note.

11. LAST Return to the last channel viewed.

12. NUMBER KEYS Entering numbers will take you directly to the corresponding channel.

13. CLEAR Deletes a character during text/number entries. Also removes the Flip Bar.

14. ENTER Enters text/number entries.

Player ControlsControl your recorded or live program with the following buttons:15. MENU

From wherever you are, MENU returns you one step at a time back to the Category Cards. Press MENU twice to go directly to TV Channels category.

16. REPLAY Rewinds the program seven seconds, so you can check out what you missed. Also moves the time slot a day back.

17. SKIP Skips forward in your program the number of seconds that you predefine in settings. Also moves the time slot a day ahead.

18. PLAY Begins playing the selected program.

19. REWIND Press up to three times (for three speeds) to rewind the show.

20. FAST-FORWARD Press up to three times (for three speeds) to fast-forward.

21. PAUSE Pauses the show you are watching.

22. RECORD Press while watching a show or when a show is in focus to record.

23. STOP Exits out of a recorded show or stops a recording in progress if you’re watching that show full-screen.

Recorded TV

Managing Recorded TV

The Recorded TV category lists all your recorded shows in alphabetical order. Episodes of a series are grouped into folders and individual episodes are seen in the preview panel to the right.

The recorded show icons let you know the following:

The show is recording right now.

The show is scheduled to record.

The show is recorded and may be deleted when space is needed.

The show is recorded and will not delete unless deleted manually.

The Options card in the Recorded TV category lets you manage your recorded TV.

Scheduled to Record in Options lets you see all the programs that are set to record. Here you can also cancel a recording or alter your recording settings for each show. Just pick the show you want to manage and press the INFO button.

Recording Defaults in Options let you determine your default preferences for how long to keep a recording, how many episodes to record, when the recording starts and stops, and whether to record first runs or repeats.

How To Set A Recording & Series Recording

You can set a recording by setting a recording while watching show, by searching for a show in the Search category or by finding a listing in the TV Channels category.

When watching a show: If you are watching a show press INFO and an action menu will appear. Select Record Once or Record series.

Via the Search category: You can search for the show in the Search category by title, keyword or category. Select the show in the results by pressing OK and then select Record Once or Record Series in the action menu.

In TV Channels category: You can scroll through the TV channels lineup. When you find a show you want to record either in the listing or in the preview panel for upcoming shows on that channel, press INFO. An action menu will appear where you can select Record Once or Record Series.

Automatic Conflict Management

You can record or watch up to six shows at once. A conflict detection note will pop up, if you are already using all six tuners – which means that you may be recording five shows and watching Live TV. If this happens, an action menu will show up automatically on the screen giving you options to choose which recordings you want to keep.

How Much Space is Left on My DVR to Record Shows?

The Storage Meter lets you know how much space you have left to record more programs. It’s located in two places in the Smart Menu. In Recorded TV, the Options card displays the amount of space remaining. In Settings, select the the Recording Space card.

Search

The Search category contains three different ways to search for programming: By Title, By Keyword, and By Category. Search results may display results from Live TV, Recorded TV and VOD.

• Find by Title or Keyword: When you select “Find By Title” or “Find By Keyword,” a screen will appear that allows you to enter what you are looking for. Use the arrow buttons to navigate the onscreen keyboard; to enter a letter, press OK with that letter highlighted. You will see results on the left filter down with each letter you enter. To browse the search results, press the left arrow until that panel is in focus. Use the up and down arrows to scroll through search results.

• Find by Category: When you select Find by Category, scroll left or right to view categories. Scroll up or down to view programs available in that category. A card labeled “More” in each category will take you one level deeper into the menu and allow you to browse subcategories.

Flip Bar

The Flip Bar appears on the bottom of your screen and gives you program information about what you’re watching, what’s on next, and what’s on other channels.

To Access The Flip Bar:

• Press the OK button or change the channel. On the right of the Flip bar, you’ll see what’s coming up next for the channel displayed in the Flip Bar. You can see farther into the future by pressing the right arrow button to highlight the right panel and then using the up and down arrow buttons to scroll through programming.

• Use the up and down arrows to change the channel displayed in the Flip Bar without leaving the program you’re watching.

• The Flip Bar will automatically disappear after five seconds, but you can make it disappear by pressing CLEAR.

WOW! OnDemand

Search the vast library of movies, TV shows and events.

• Select the VOD category in the Smart Menu.

• You’ll see a list of video folders in the vertical band, as well as a My Rentals folder. When you scroll over each folder, the available programs in each will appear in the preview panel to the right. Press OK to select any of the folders in the VOD library.

When you see a program you like, press OK and you’ll get the following list of options:

• preview - Plays the trailer for the selected movie.

• lock - Uses Parental Controls to block access to that channel.

• buy - Purchases the movie so that you can watch it immediately.

Accessing Music, Photos, and Videos From Your Computer

Select the HomeConnect category to view your music, photos and videos from your connected computers. You need to set up a DLNA® server to view content on your Ultra TV. Use the HomeConnect category to browse through your computer files and select content to be added to shortcut folders for easy access.

To Add Content:(Example is related to music, but the same can be done for photos and video files.)

1. Select the HomeConnect category.

2. Select the computer whose content you would like to add. Your computer must be on and connected to the network. If one is not showing up, select Search for Media Servers and choose “Search.”

3. Browse through that computer’s file structure until you find the music files.

4. Press OK and choose “add folder to my music” or “add item to my music.”

5. The music files or folder containing music files will automatically be added to the My Music shortcut folder in both the HomeConnect category and the Music category.

To View Content:

1. In the HomeConnect category select the computer that you want to access and press OK.

2. To view content, select My Content and then choose either the My Music, My Photos, or My Videos shortcut folder.

3. Select an individual file you would like to play and press OK.

4. If you have a folder selected and you would like to view a list of options for the content of that folder press INFO.

There are four approved DLNA servers for various operating systems: Windows Media Connect (Windows), Twonky (Mac, Windows, Linux), TVersity (Windows) and PlayOn (Windows). For more information on HomeConnect, please go online to the TV Apps section of Manage My TV on the WOW! Customer Home Page.

Online TV Management

Through the WOW! Customer Home Page, you can manage your DVR and more while you’re away from the TV.

• Log into your WOW! email account at portal.wowway.net.

• Once logged in, click on the TV tab in the “Email, Phone, TV” box and then select “Manage My TV.”

• From here, you can schedule recordings, manage recording settings, monitor how much storage space you used, view full TV listings, customize your Ticker and set up Flickr® members.

View the Ticker

To access the Ticker, select the Ticker in the WebConnect category and press “OK.” The Ticker will automatically scroll through each topic, subtopic, and news item. If you’re interested in a particular topic, you can use the left and right arrow buttons to browse through topics and the up and down arrows to scroll through items in each topic.

If you see a headline in the Ticker that interests you, you can read the whole story by pressing OK and choosing more info. You can also press the INFO button. Use the BACK and NEXT buttons to scroll through pages of the story.

Sports scores and stock market information updates every 3 minutes. All other information updates every 15-20 minutes.

To Lock A Topic Or Item

Press OK when the topic or item you’re interested in appears. If you choose “lock item” in the action menu, the Ticker will stop automatic navigation but continue to update that item. If you select “lock topic,” the Ticker will scroll through the times in that topic.

When a topic is locked, the horizontal arrows turn red. When an item is locked, the vertical arrows turn red.

You can customize the categories that display in your Ticker. To customize, go to Ticker in the Settings category or online to the TV Apps section.

Favorites

You can create a channel lineup of only your favorite channels.

To Add A Channel To Your Favorites:

• In the TV Channels category, tune to the channel you want to add and press INFO.

• Choose “add item to favorites.”

• You can delete a channel by selecting the channel and choosing “remove from favorites.”

Browse your Favorites channel lineup by selecting the Favorites category card. You can clear the entire favorites list by selecting the Options card in the Favorites category, then choosing “clear all” from the action menu.

Caller ID to TV

For WOW! Essential and Advanced Phone customers with Caller ID to TV, the Smart Menu maintains a list of calls you’ve received. You can access this list in two ways: through the Caller ID to TV category on the Smart Menu or by pressing OK on the Caller ID to TV indicator when call information appears.

When you access the list, you’ll see your phone lines listed along the horizontal band.

• Select a phone number to see a list of recent calls. Press “OK” to get an action menu. Options include “clear call log,” which will delete the call record, and “settings,” which provides a shortcut to the phone settings section.

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