Queue Management from Washington to Tokyo
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Transcript of Queue Management from Washington to Tokyo
WASHINGTONTOKYO
MANAGING CUSTOMERS
CASE STUDY#GOVERNMENT & PUBLIC
MINISTRY OF FOREIGN AFFAIRS - ROMANIA
from
to
„FACTS
PURPOSE
#1
#2
& FIGURES
PROJECT
Offer the highest standard of service on
the Consulates of Romania according
the European Union norms.
Provide a quick and half-automated
service, using web-based form filling
a n d p a s s p o r t b a s e d c i t i z e n
identification.
4 continents
50 countries
More than 1.8 million customers in a year
Nearly 38% decrease in waiting time
More than 23% increase in staff efficiency
1/3 more customers served daily
Service has become
faster, smoother and
more straightforward.
People are loving it.
Customer Service Representative - London, UK
„
HARDWARE
SOFTWARE
FEATURES
FEATURES
19” touchscreen display
3” thermal printer for queuing ticket printing
Barcode scanner for the pre-filled forms
Passport reader (with biometric chip reader)
for citizen identification
A4 document printer (optional)
Robust metal housing
Appointment booking
Service selection and ticket printing
Optimal distribution of the customers among staff
Customer identification (passport, barcode on the form)
Virtual queuing
Digital signage integration
Management reporting and statistics
Safe and secure communication
www.onlinetgroup.com
WE ARE THE EXPERTS
OF CUSTOMER SERVICES
ONLINET GROUP is a leading European
innovator of Queue Management Systems. We not
just design, develop and manufacture, but we shape
the future of this technology. Used on 4 continents,
from Washington to Tokyo, our systems creates
efficiency, improves productivity and increase sales.
We supply the Banking, Telecommunications, Retail,
Healthcare, Governmental, Hospitality, Transport and
Education sector.