100 Questions You Should asked to your GPS Tracking Providerby Vipul Patel (v.patel@trackosglobal.com)

Company Background

1 Are you the original manufacturer or a reseller of this system?

2 How long have you been offering this system?

3 How long have you been in business?

4 Do you offer a truck tracking system as well?

5 Who is your Enterprise Fleet Customer?

6 Explain your some of Customer Success Story? How do you improved their Fleet Operation

7 Financial standing of the company?

8 Number of support and operation centers

Software

9 Is your software Internet based or desktop installed?

10 How long do you keep the data?

11 What happens to it after that?

12 Can I download the data to my computer and/or spreadsheets?

13 Can your software integrate with existing business software packages?

14 Are your servers backed up and fully redundant?

15 How do you manage your Server & Application Security Structure?

16 Wher do you hosted your Server & Data?

17 Who is your Mapping Data Provider ? Is it Licence or Free?

18 How is your Software Architecture ? How do you manage Availibility & Redundancy?

19 Number of major software updates offered yearly?

20 How many Device Manufacturer Support on your software? Or do you support propritory or Chinees device?

21 Offer Implementation & Integration with ERP, CRM or Customer Software?

22 How many Device & User Support?

23 How Many POI & Area support

24 Driver identification support

25 Dispatch & Service Monitoring Support

26 Two Way communication with Driver & Control Center

27 Can we Configure alert according to our custom requirement for our business intelligence?

28 Can we have a Executive Dashboard or Corporate Fleet Dashboard Viewer on Digital Signage?

29 Can you provide Excel sheet template report for our business specific?

30 Do you have Standard SOAP API for any integration?

31 GIS map integration using web map server (WMS)

32 Fuel card integration

33 Telematics and engine fault code data

34 Maintainance Reminder ?

35 Alert Management?

36 Can we track our field personal via Android, Blackberry, IOS or Windows Mobile?

37 Do you have Mobile Track Viewer?

38 Can we find proximity vehicle or Personal incase accident or emergency?

39 Multi Language or Multi Timezone Support?

40 How long do you store my data? What happens to it after that?

Device

41 3G modem (2G modem end of life is 2017)?

42 What type of GPS Receiver do you use Active GPS with How many Satelites?

43 Device Manufacturure ?

44 Installation charge for equipment?

45 Downtime for installation of equipment?

46 Device update rate?

47 Device Data Logging Capacity if No Network?

48 Device failure rate

49 Telematics and engine fault code data Support

50 Driver identification

51 Plug-and-play technology equipment option

52 Anti-tampering features

53 Covert Installable Device with inbuilt Antenna?

54 Accelerometer for driving behavior monitoring

55 Dispatching, Messaging, Driver Navigation Support

56 Temperature Sensor Support

57 Fuel Sensor Support

58 Tilt Sensor or Activity Sensor Support for Heavy Equipments

59 Rotation Sensor Support for Ready Mix Truck

60 Lock Sensor for Fuel or Milk Tanker?

61 RPM Sensor for Engine Speed?

62 Is your device or sensor is Flame proof ?

63 What is your unit made of and will it withstand the harsh construction environment?

64 Can I pressure wash down my machine or will it damage the unit?

65 What happens if somebody smashes or removes the unit?

66 Can I remotely shut down my equipment with your system?

67 What prevents someone from finding the antenna and clipping the cables?

68 Is the unit available to transmit all the time or does it turn on and off with the machine?

69 What if Vehicle Battery goes down?

70 How many Digital Input port

71 How many Analog Input Port

72 How do you provide is my vehicle is active or not

73 How do you provide Vehicle Engine Status?

Support & Warranty

74 Offer onsite training?

75 Number of service technicians for installation and service?

76 Number of support and operation centers

77 Personalized fleet consultant (account rep)

78 What is the warranty on the unit and how quickly are replacement units shipped if something goes wrong? Who pays for that?

79 Callout fee when warranty expires?

80 Will you Sign SLA for Uptime Gurantee?

81 Is your installer are trained for automotive electric?

Pricing & Payment

82 Free equipment?

83 Customer owns equipment?

84 Flexible contract terms

85 Flexible investment options

86 Does your unit price include everything needed for a complete installation?

87Is my monthly price a flat rate or will I have overage charges? How many pings or real time commands are included in this price and will I have to

buy more in addition?

88Are there any additional costs or add-ons to the unit and monthly price, such as: activation fees, software fees, annual maintenance fees, support

charge, training charge, etc?

89 Do I have to sign a long-term contract and is there a penalty for early termination?