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2012
2012 AnnualSustainabilityReportQUEST RESOURCE MANAGEMENT GROUP
Since its inception in 2007, Quest has posted year-over-year revenue growth. 2012 proved no different – exceeding expectations.
In order to reflect both our momentum and new offerings as a full service environmental consulting and management company, Quest changed its name from Quest Recycling to Quest Resource Management Group in 2012. In addition to recycling services, Quest offers clients sustainability solutions such as LEED® certification project management, energy modeling and carbon footprint reporting. Since acquiring Sustainable Partners in April 2012, Quest has completed five LEED® certification projects including two international projects in Canada and Mexico. Quest’s commitment to participating in effective and responsible environmental solutions has created a 360° sustainability effort that is becoming the new standard for business.
In 2012, Quests’ success generated substantial recognition including:
• BusinessoftheYear,CityofFriscoChamberofCommerce
• #6–SouthernMethodistUniversity’s100Fastest-growing,privatelyheld,Dallascompanies
• #34–WasteandRecyclingNews–TopRecyclingCompanies
• #928–Inc.magazine–TopFastestGrowingCompanies
• #8–Inc.magazine–Top100EnvironmentalServicesCompanies
• 2012SupplierSustainabilityAward,AT&T
Quest’s growth and success over the last year exemplifies the hard work and dedication our employees have put into ensuringeachclientreceivesthebestpossibleservicefortheirrecyclingandsustainabilityneeds.Thislevelofcommitmentisrecognizedbyourclientsandpartnerswitheachcompletedservicecall,reportorsiteaudit–makingusaleaderintheindustry.
BrianDick
Chief Executive OfficerQuest Resource Management Groupwww.QuestRMG.com
QUEST: A YEAR IN REVIEW
3
QUEST 2012 SUSTAINABILITY REPORT
“61% of companies that have changed their business model and have sustainability as a permanent fixture in their manage-ment agenda say they have added profit from sustainability.”
People. Profit. Planet.
Customers, investors, financial institutions, employees, communities as well as other entities all have growing expectations forcompaniestoexamineandaddressthebroaderimpactstheirbusinesseshaveontheenvironmentandcommunity.Tothatend,Questisdedicatedtoembodyingsustainability.Werecognizethatreducingtheenvironmentalimpactofourownoperations is an important part of the value that we deliver to our customers.
Doingtherightthingfortheenvironmentandsocietymakesgoodbusinesssense.ArecentMITSloanManagementReviewreport uncovered that 61% of companies that have changed their business model and have sustainability as a permanent fixture in their management agenda say they have added profit from sustainability.I
I MIT Sloan Management Review and The Boston Consulting Group, The Innovation Bottom Line – How companies that sustainability as both a necessity and an opportunity, and change their business models in response, are finding success.
4
Balancedgrowth.Injustfiveshortyears,Questhasexperiencedconsiderablegrowthascompany.From2008to2011,thecompanyhasgrownby349%.
Atestamenttothisgrowth,QuestResourceManagementGroupwasrankedNumber9282inInc.Magazine’ssixthannual500|5,000listofthefastinggrowingprivatelyownedcompaniesintheU.S.Inc.Magazinerankscompaniesbypercentgrowthofrevenueoverathreeyearperiod.Revenuesfrom2008and2011wereusedtocalculatethisyear’s list.
InadditiontorankingNumber928inthenation,QuestrankedNumber33intheDallasareaandNumber8intheEnvironmental Services Industry.2
Inaddition to revenuegrowth,Questhasadded47new jobs in the last threeyears.“The rapidgrowthofourcompanyistheproductofourteamandthequalityserviceandprogramsweprovideourclients,”QuestCEOBrianDicksaid.“ThismilestoneforQuestistestamenttothehardworkingandpassionatestaffwehavehereandthetrust our clients have given us to lead and manage their sustainability programs.”
Withsuchrapidgrowthcomestheincreasedneedforfinancialandenvironmentalresources.However,webelievethat growth and the need for resources can be balanced through strategic planning.
2 http://www.inc.com/profile/quest-resource-management-group
Quest pledged to reduce carbon utility footprint by 10%
Quest implemented desk-side recycling and trash bins at each employee’s desk.
In 2012, Quest implemented a written sustainable purchasing policy establishing guiding principles for the purchase of environmentally preferable products and materials – when economically feasible.
As standard business practice, Quest team members are encouraged to save documents electronically versus printing.
Quest tracks and analyzes all customer-related air travel mileage andassociatedemissionsutilizingtrackingsoftware.
Utilizingtrackingsoftware,Questtracksandanalyzesallcustomer-relatedautomobile mileage and associated emissions.
Quest encourages the use of public transportation and carpooling, when feasible, as alternative commuting options.
QUEST 2012 SUSTAINABILITY REPORT
Electric Utility Performance
Waste Diversion
Environmental Purchasing
Printing
Customer Travel- Air
Customer Travel- Auto
Employee Commuting
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Waste
In the face of continued growth, Quest pledged to reduce its carbon utility footprint
by10%.Measurementsweretrackedandcomparedto2011consumption.The
company utilizes several energy conservation initiatives including occupancy
sensors,daylighting,EnergyStar-ratedITequipmentaswellasothers.
Inaddition,Questtracksandreportsitsannualoperations’GHGemissions with
the Carbon Disclosure Project.
Energy
2012 QUEST SUSTAINABILITY REPORT
In addition to helping clients divert
millions of pounds from area landfills,
Quest implemented an internal waste
reduction program in 2012. As part of
the program, Quest implemented desk-
side recycling and trash bins at each
employee’s desk. By providing an easy-
to-access collection point, employees can
properly dispose of trash and recycling
without having to leave their area of work.
In addition to desk-side bins, centralized
and well-marked collection bins have
been strategically placed at opposite ends
of the Quest space. Program initiatives
also include waste diversion from area
landfills of any used batteries, electronic
waste and toner cartridges.
2011 2012Electricity usage (kWh) 292,191 267,317
167.23 152.993.89 2.51
35.48% decrease
Electricity usage emissions1 (MtCO2e)
Emissions per full time employee (MtCO2e)
Comparison to last year1 Methodology- United States Environmental Protection Agency: Energy Star Portfolio Manager
Goal: 10% Reduction
2011 2012
Landfilled waste emissions2 (MtCO2e)
Comparison to last year
Landfilled waste emissions per full time employee (MtCO2e)
Landfilled waste (tons) 2.02 2.36
1.98 2.31
.046 .03817.39% decrease
2 Methodology- U.S. Environmental Protection Agency: Waste Reduction Model Emissions Factors
Goal: 12% Reduction
6
In 2012, Quest implemented a written sustainable purchasing policy establishing
guiding principles for the purchase of environmentally preferable products and
materials – when economically feasible.
Examples of sustainable office supplies include; post-consumer/post-industrial
material; rapidly renewable materials (e.g., bamboo, cotton, cork, wool); materials
harvested and extracted and processed within 500 miles of the facility; Forest
Stewardship Council (FSC)-certified paper products; and rechargeable batteries.
Quest exclusively purchases 100% recycled copy paper.
Environmental Purchasing
Some aspects of our business operations require more printing than
others. As standard business practice, Quest team members are
encouraged to save documents electronically versus printing. When
printingisabsoluteynecessary,employeesutilizedouble-sidedprinting.
As a company, Quest is exploring further opportunities to reduce our
overall printing footprint – and the associated emissions.
Printed pages (pages)
2011 2012
Printed pages emissions per full time employee
Comparison to last year
Printed pages emissions
233,760 261,249
4.44 4.970.07 0.08
14.28% increaseMehodology- Internal Tracking
Goal: 10% Reduction
Environmentally Preferable Product (EPP) Cost
2011 2012
Average EPP Purchases
EPPper full time employee
Comparison to last year
$4,864 $8,156
$113.11 $159.1329% 54%25% increase
Goal: Increase by 20%
Printing
2012 QUEST SUSTAINABILITY REPORT
7
Whenairtransportationisrequiredfor
business travel, Quest team members
are encouraged to take advantage
of non-stop flights, when available.
My minimizing layovers, Quest team
members are contributing to reduced
greenhouseemissions.Whenfeasible,
Quest team members also travel
together. Doing so helps to further
reduce carbon emissions. Quest tracks
and analyzes all customer-related
air travel mileage and associated
emissionsutilizingtrackingsoftware.
Customer Travel- Air
When travelling for business, Quest
team members are encouraged to
utilize public transportation options,
when available. In the event that
those options are not available, hybrid
and low emitting transportation are
recommended when renting a vehicle
to travel to and from the customer site.
When feasible, Quest team members
also travel together using the above
vehicle transportation options. Doing
so helps to further rreduce carbon
emissions. Utilizingtrackingsoftware,
Questtracksandanalyzesallcustomer-
related automobile mileage and
associated emissions.
2011 2012
Emissions per full time employee (MtCO2e)
Comparison to last year
Customer travel- Air emissions3 (MtCO2e)
³Methodology – TerraPass Carbon Footprint Calculator
Customer travel- Air (miles) 256,191 341,285103 70.42.40 1.11
53.75% decrease
Goal: 10% Reduction
2011 2012
Emissions per full time employee (MtCO2e)
Comparison to last year
Customer travel- Air emissions4 (MtCO2e)
Customer travel- Auto (miles) 56,247 77,10528.60 39.920.66 0.66
No change4Methodology- U.S. EPA: Greenhouse gas emissions from typical passenger vehicle- Dec 2011
Goal: 10% Reduction
Customer Travel- Auto
2012 QUEST SUSTAINABILITY REPORT
8
Quest is located in Frisco, Texas a suburb located Northof downtown Dallas. Quest encourages the use of public transportation and carpooling, when feasible, as alternative commuting options. Doing so reduces commute costs, traffic and air pollution.
Thecompanyrecognizesthattrafficcongestioncontributestoair pollution and energy waste. Alternatives to commuting to work alone benefit both employees and the environment.
Employee Commuting
2011 2012
Emissions per full time employee (MtCO2e)
Comparison to last year
Employee commuting mileage emissions4 (MtCO2e)
Employee commuting (miles) 231,948 315,350
107.85 146.642.51 2.41
3.98% decrease4 Methodology- U.S. Environmental Protection Agency: Greenhouse gas emissions from typical passenger vehicle- Dec 2011
2012 QUEST SUSTAINABILITY REPORT
ThecorporatesustainabilityprogramatQuestbeganwiththeimplentationofaninternalgreenteam.Thegreenteamincludesrepresentativesfromeachbusinessdivision,includingcorporatemanagement.Green team members met and immediately began evaluating current business practices and identify-ingareaswhereimprovementwasneeded.Theybalancedanumberofproposedinitiativesusingtheframework of the triple bottom line - Environmental Stewardship, Economic Prosperity, and Social Re-sponsibility.
Thegreenteamnotonlysetcompanysustainability goals, and performed internal waste audits, but also encouraged participation from all employees, as well as served as a resource for any questions about the Quest’s corporate sustainability program.
The Quest “Green Team”
The 28.75% reduction in total emissions per full time Quest employee, equates to the CO2 emissions from over 18,500 gallons of gasoline consumed
9
NEWS
SOCIAL
Communication and Community Involvement
Employee CommunicationEffective communication, no matter what the subject, is both an ongoing challenge and potential productiv-ity booster within any organization.Takingthetimetocommunicatewithemployees helps boost morale, retain talent and increases productivity – all of which positively impact the bottom line.
In an effort to effectively communicate internally, Quest rolled out a monthly e-newsletter beginning in August.
In addition to important company news, each newsletter updates em-ployees on sustainability initiatives andprogress. For example, Septem-ber’s newsletter educated employees on what a carbon footprint is, why it is important to monitor and ways to re-duce our footprint as a company.
Community InvolvementQuest takes pride in being an ac-tive participant in the local commu-nity. Wehaveestablishedongoingcommunity partnerships with local charityorganizations.Forexample,Quest donated approximately 80pounds of food and household items to the Frisco Family Services FoodPantyduringaJulydrive. ThroughourpartnershipwithFFS,localfami-lies in need will receive these much needed items. DuringFriscoFam-ily Services’ Back to School SupplyDrive, Quest employees donated 160 school supply items, exceeding the company’s collection goal.
Social MediaIn August, Quest hired a dedicated Marketing Communication Specialist tasked with numerous sustainability communication initiatives – both in-ternal and external. Based on theirefforts, Quest now has a digital pres-ence on various social media websites as well as a company blog.
STEWARD
2012 QUEST SUSTAINABILITY REPORT
10
Overall Metrics: MtCO2e
Total Scope 2 emissions (MtCO2e)
Total Scope 1 emissions (MtCO2e)
Total Scope 3 emissions (MtCO2e)
Total emissions (MtCO2e)
Total emissions per full time employee (MtCO2e)
Comparison to last year (per FTE)
4.44 4.97
167.23 152.99
240.98 259.27
413 417.239.60 6.8428.75% Decrease
2011 2012
2012 QUEST SUSTAINABILITY REPORT
In just five short years, Quest has experi-enced considerable growth as company. From2008to2011,ourcompanyhasgrownby over 300%. With such rapid growthcomes the increased need for both financial and environmental resources. We believethat growth can be balanced through stra-tegicsustainabilityplanning.Werecognizethat reducing the environmental impact of our own operations not only makes good business sense, but benefits our community.
Since 2011, Quest has tracked carbon emis-sions associated with conducting daily busi-ness operations. Progress towards reduc-tiongoalsismonitoredmonthly.Beginning
in 2012, Quest made the strategic business decision to purchase renewable energy and carbon offsets equivalent to 100% of the company’s 2012 carbon emissions. We’vepurchased Green-e certified renewable en-ergy credits (offsetting 2012 electricity con-sumption) as well as Climate Action Reserve certified carbon offsets (offsetting all other emissions generating business operations).
As a result of the purchased offsets, Quest operated in 2012 as a carbon neutral busi-ness.
A Carbon Neutral Company
Total emissions (MtCO2e) 417.23
Green-e certified renewable energy credits
Climate Action Reserve Certified Carbon Offset 152.99 264.24
Debits Credits
I am very proud of the accomplishments of our Quest “green team” and their efforts to make our
company more sustainable. We believe that we must also be good stewards of the environment
as we help other companies achieve their goals. We know it’s not easy, but progress towards
these goals and tracking is the key to success. We are happy about our progress but not
satisfied, and will continue to improve each year.
6175 MAIN STREET SUITE 420 | FRISCO, TX 75034 | OFFICE : (972) 464-0004 | FAX : (972) 464-0015WWW.QUESTRMG.COM