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Aged Care Facilities which offer Extra Service - QLD

Extra Service status in residential aged care involves the provision of additional hotel type services and a higher standard of accommodation, food and services than the average provided by aged care homes which do not have Extra Service status. Residents are required to pay an additional fee for these services and may pay a bond.

A “*Yes” in the “Benchmark List” column indicates that you are able to access the (Benchmark) list detailing the extra accommodation, services and food provided under Extra Service by the aged care service. Commencing from the 2003 Extra Service Approvals Round, these Benchmark lists have been made available to prospective residents. When you see a “*Yes” in the Benchmark List column, simply click on the name of the aged care home to view what that Service provides.

ContentsQueensland..............................................................................................................................4

Aged Care Facilities which offer Extra Service - QLD............................................................12

Arcare on Endeavour .......................................................................................................... 12

Arcare Helensvale .............................................................................................................. 14

Arcare at Logan .................................................................................................................. 17

Bethania Gardens ............................................................................................................... 20

Buderim Views .................................................................................................................... 23

Burpengary Gardens .......................................................................................................... 26

Cabanda Aged Care ........................................................................................................... 30

Carramar Hostel ................................................................................................................. 33

Cairns Aged Care Centre ................................................................................................... 36

Embracia in Glasshouse Country ....................................................................................... 39

Embracia on Bribie ............................................................................................................. 42

Embracia on the Avenue .................................................................................................... 46

Emmaus Residential Care Facility ...................................................................................... 49

Greenfern Place ................................................................................................................. 52

Hill View House - Ashmore ................................................................................................. 55

Holy Spirit Home ................................................................................................................. 58

Jeta Gardens Aged Care Facility ........................................................................................ 62

Kabara Hostel ..................................................................................................................... 65

Kaloma Home for the Aged ................................................................................................ 69

Lenister Place ..................................................................................................................... 72

Lourdes Home for the Aged ............................................................................................... 75

Madonna Villa Nursing Home ............................................................................................. 78

Mudgeeraba Nursing Centre .............................................................................................. 81

Murroona Gardens ............................................................................................................. 84

Parkview ............................................................................................................................. 87

Pine Lodge Home for the Aged .......................................................................................... 90

Prescare Vela ..................................................................................................................... 93

Proserpine Nursing Home .................................................................................................. 96

Raffin Place ...................................................................................................................... 100

Raynbird Place ................................................................................................................. 103

Regis Allora Lodge ........................................................................................................... 106

Regis Anchorage House ................................................................................................... 109

Regis Lakeside ................................................................................................................. 112

Regis Parkland Manor ...................................................................................................... 116

Regis Treetops Manor ...................................................................................................... 119

Regis Yeronga .................................................................................................................. 122

Rosevale Court ................................................................................................................. 125

RSL Care Baycrest ........................................................................................................... 128

RSL Care Fairways .......................................................................................................... 131

RSL Care Fairview Retirement Community ...................................................................... 134

RSL Care Farnorha Retirement Community .................................................................... 137

RSL Care Moreton Shores ............................................................................................... 140

RSL Care Rowes Bay ....................................................................................................... 142

RSL Care Sunset Ridge Retirement Community ............................................................. 146

RSL Care Tantula Rise ..................................................................................................... 148

Sandbrook Assisted Aged Care ....................................................................................... 151

Shalom Toowoomba ......................................................................................................... 155

Sheridan Gardens Care Facility ....................................................................................... 158

St James Park Centre Care .............................................................................................. 161

Sunnymeade Nursing Home ............................................................................................ 164

The Claremont Private Residential Care .......................................................................... 167

The Good Shepherd Nursing Home ................................................................................. 170

The Terraces Assisted Aged Care ................................................................................... 174

TriCare Bayview Place Nursing Centre ............................................................................ 177

Tricare Mermaid Beach Aged Care Residence ................................................................ 180

Tricare Mount Gravatt Private Hostel ............................................................................... 184

TriCare Toowoomba Nursing Centre ................................................................................ 187

Villa Serena ...................................................................................................................... 190

Wongaburra Garden Settlement Hostel ........................................................................... 194

Queensland

Benchmark List Aged Care Facility Whole or

Distinct PartApproved Provider Places

Anam Cara52 Lavarack RoadBray Park QLD 4500

Distinct Part

The Uniting Church in Australia Property Trust (Q)

51 High Care

*YesArcare EndeavourEndeavour BoulevardNorth Lakes QLD 4509

Distinct Part Arcare Pty Ltd 25 High Care

*YesArcare Helensvale103 Lindfield RoadHelensvale QLD 4212

Distinct Part Arcare Pty Ltd 15 High Care

*YesArcare at Logan8 Janice StreetSlacks Creek QLD 4127

Distinct PartK & M Healthcare Pty Ltd

32 High Care

Arcare Warrigal549 Warrigal RoadEight Mile Plains QLD 4113

Distinct PartK & M Healthcare Pty Ltd

32 High Care

*YesBethania Gardens87-91 Station RoadBethania QLD 4205

Distinct Part Clanwilliam Pty Ltd 32 High Care

*YesBuderim Views383 Mooloolaba RoadBuderim QLD 4556

Distinct PartMcKenzie Aged Care Group Pty Ltd

60 High Care

Bupa New Farm193 Moray StreetNew Farm QLD 4005

Whole Service Bupa Care Services Pty Ltd 100 High Care

*YesBurpengary Gardens149-163 Rosehill DriveBurpengary QLD 4505

Distinct PartDomain Aged Care No.2 Pty Ltd

46 Low Care

*YesCabanda Aged Care59 John StreetRosewood QLD 4340

Distinct Part Cabanda Care Inc 14 High Care

*YesCarramar Hostel186 Cooroy - Noosa RoadTewantin QLD 4565

Distinct Part NoosaCare Inc 48 High Care30 Low Care



*YesCairns Aged Care Centre724 Moggill RoadChapel Hill QLD 4069

Distinct Part

The Salvation Army (Queensland) Property Trust

24 High Care10 Low Care

Domain Ashmore – The Annex100 Wardoo StreetAshmore QLD 4214

Whole Service Domain Annex Pty Ltd 60 Low Care

Domain Ashmore – The Cottage100A Wardoo StreetAshmore QLD 4214

Whole Service

Domain Aged Care (Operations) Pty Ltd

67 High Care

Domain Ashmore – The Lodge100 Wardoo StreetAshmore QLD 4214

Whole Service Baystar Pty Ltd 40 High Care

*Yes

Embracia in Glasshouse Country96 Peachester RoadBeerwah QLD 4519

Distinct PartEmbracia Communities Pty Ltd

20 High Care

*YesEmbracia on Bribie199-213 Goodwin DriveBongaree QLD 4507

Distinct Part Embracia Group Pty Ltd 34 High Care

*YesEmbracia on the Avenue15-29 Benton AvenueDeception Bay QLD 4508

Distinct PartEmbracia Communities Pty Ltd


*Yes

Emmaus Residential Care Facility 131 Queens RoadNudgee QLD 4014

Distinct Part

The Corporation of the Trustees of the Order of the Sisters of Mercy in Queensland

37 High Care

*YesGreenfern Place735-741 Wembley RoadBrowns Plains QLD 4118

Distinct Part Domain Aged Care No. 2 32 High Care

*YesHill View House - Ashmore135 Cotlew StreetAshmore QLD 4214

Whole Service Hill View Aged Care Pty Ltd 40 Low Care

*Yes

Hill View House – Merrimac239 Gooding DriveMerrimac QLD 4226

Distinct Part Hill View Aged Care Pty Ltd




*YesHoly Spirit Home736 Beams RoadCarseldine QLD 4034

Distinct PartHoly Spirit Care Services (Brisbane) Ltd

18 High Care

*Yes

Jeta Gardens Aged Care Facility27 Claredon AvenueBethania QLD 4205

Distinct PartJeta Gardens Aged Care (Qld) Pty Ltd

36 High Care

*YesKabara Hostel20 Topaz StreetCooroy QLD 4563

Distinct Part NoosaCare Inc 11 High Care21 Low Care

*Yes

Kaloma Home for the Aged16 Gough StreetGoondiwindi QLD 4390

Distinct PartKaloma Home for the Aged Limited

17 High Care

*Yes

Lenister Place3 Pearce StreetNorth Rockhampton QLD 4700

Distinct Part

Mercy Health and Aged Care Central Queensland Ltd

15 High Care

*Yes

Lourdes Home for the Aged227 Spring StreetToowoomba QLD 4350

Distinct Part

The Corporation of the Roman Catholic Diocese of Toowoomba

42 High Care

*Yes

Madonna Villa Nursing Home 60 Church RoadMitchelton QLD 4070

Distinct PartSt Vincent’s Health and Aged Care Limited

26 High Care

*Yes

Mudgeeraba Nursing Centre21-25 Old Coach RoadMudgeeraba QLD 4213

Distinct Part Shownoff Pty Ltd 70 High Care

*YesMurroona GardensWests LaneBowen QLD 4805

Distinct PartThe Bowen Old Peoples Homes Society


*YesParkview930 Gympie RoadChermside QLD 4032

Distinct Part

The Uniting Church in Australia Property Trust (Q)

36 High Care



*Yes

Pine Lodge Home for the Aged18 Balham RoadRocklea QLD 4106

Distinct Part

The Russian Benevolent Association for Homes for the Aged

13 High Care

*Yes

Prescare VelaCnr Fursden & Creek Road Carina QLD 4152

Distinct Part

The Presbyterian Church of Queensland

30 High Care

*YesProserpine Nursing Home42 Anzac RoadProserpine QLD 4800

Distinct PartProserpine Nursing Home Inc

12 High Care

*YesRaffin Place8 Raffin CrescentCalamvale QLD 4116


30 High Care

*YesRaynbird Place40 Raynbird PlaceCarseldine QLD 4032



*YesRegis Allora LodgeAllora DriveMaroochydore QLD 4558

Distinct Part Regis Group Pty Ltd 8 High Care

*YesRegis Anchorage House279 Lillian AvenueSalisbury QLD 4107


Regis Grange – Wellington Point25 McGregor DriveBirkdale QLD 4159

Whole Service Regis Group Pty Ltd 70 High Care

Regis Kuluin354 Main RoadKuluin QLD 4558

Distinct Part Regis Group Pty Ltd


*YesRegis Lakeside94 University WayChancellor Park QLD 4556


*Yes

Regis Parkland ManorCorner Lanita Road & Archdale RoadFerny Grove QLD 4055

Whole Service Regis Group Pty Ltd 148 High Care

*YesRegis Treetops Manor 6 Kilbowie StreetThe Gap QLD 4061

Distinct Part Regis Group Pty Ltd

31 High Care 17 Low Care



*Yes

Regis YerongaCorner Cansale Street & Venner PlaceYeronga QLD 4104

Whole Service Regis Group Pty Ltd


*Yes

Rosevale Court537 Cleveland Redland Bay RoadVictoria Point QLD 4165

Distinct Part Joronco Pty Ltd 88 High Care

*YesRSL Care Baycrest99 Dooloong RoadPialba QLD 4655

Distinct Part RSL Care Limited 15 High Care

*YesRSL Care Fairways59 Hanbury StreetBundaberg QLD 4670


*Yes

RSL Care Fairview Retirement Community2603 Moggill RoadPinjarra Hills QLD 4069


*Yes

RSL Care Farnorha Retirement Community257-288 Lyons StreetWestcourt QLD 4870


*YesRSL Care Moreton Shores101 King StreetThornlands QLD 4164


*YesRSL Care Rowes Bay9 Havana StreetRowes Bay QLD 4810


*Yes

RSL Care Sunset Ridge Retirement Community44 Svendsen RoadZilze QLD 4710


*Yes

RSL Care Tantula Rise96 Tantula Road West Alexandra Headland QLD 4572


*Yes

Sandbrook Assisted Aged Care10 Executive DriveBurleigh Waters QLD 4220





*YesShalom Toowoomba357 McDougall Street Toowoomba QLD 4350

Distinct Part Bupa Care Services Pty Ltd 30 High Care

*Yes

Sheridan Gardens Care Facility46-48 Progress RoadWhite Rock QLD 4868

Distinct Part Bupa Care Services Pty Ltd 60 High Care

*Yes

St James Park Centre Care40-44 Helensvale RoadHelensvale QLD 4212

Distinct Part IBIS Care (No 4) Pty Ltd 20 High Care

*Yes

Sunnymeade Nursing Home362-376 King StreetCaboolture QLD 4510

Distinct Part Jomal Pty Ltd 28 High Care

*Yes

The Claremont Private Residential Care27 Glenbrook DriveNambour QLD 4560

Distinct Part Gerontic Pty Ltd 27 Low Care

*Yes

The Good Shepherd Nursing Home565 University RoadAnnandale QLD 4814

Distinct partThe Good Shepherd Limited

18 High Care

*Yes

The Terraces Assisted Aged Care2 Lake StreetVarsity Lakes QLD 4227



*Yes

TriCare Bayview Place Nursing Centre86 Bayview StreetRunaway Bay QLD 4216

Distinct Part TriCare Ltd 22 High Care22 Low Care

TriCare Cypress Gardens Nursing CentreGooding DriveClear Island Waters QLD 4226

Distinct PartTriCare (Country) Pty Ltd

29 High Care

TriCare Jindalee Nursing Centre22 Endeavour StreetMount Ommaney QLD 4074

Distinct Part TriCare Ltd 32 High Care



TriCare Kawana Waters Private HostelRiveraine AvenueWarana QLD 4575

Whole ServiceTriCare (Kawana Waters) Pty Ltd

32 Low Care

TriCare Kawana Waters Private Nursing CentreRiveraine AvenueWarana QLD 4575

Distinct PartTriCare (Kawana Waters) Pty Ltd

40 High Care

TriCare Labrador Nursing Centre474 Marine ParadeLabrador QLD 4215

Distinct Part TriCare(Country) Pty Ltd 28 High Care

*Yes

TriCare Mermaid Beach Aged Care Residence2424 Gold Coast HighwayMermaid Beach QLD 4218

Whole ServiceTriCare (Mermaid Beach) Pty Ltd

74 High Care

TriCare Mount Gravatt Nursing Centre20 Somerfield StreetMount Gravatt QLD 4122

Distinct Part TriCare Ltd 24 High Care

*Yes

TriCare Mount Gravatt Private Hostel20 Agay StreetMount Gravatt QLD 4122

Whole Service TriCare (Hostels) Pty Ltd 60 Low Care

TriCare Stafford Heights Private Hostel682 Rode RoadChermside West QLD 4032

Whole Service TriCare (Stafford Hts) Pty Ltd 10 Low Care

TriCare Stafford Heights Private Nursing Centre682 Rode RoadChermside West QLD 4032

Whole Service TriCare (Stafford Hts) Pty Ltd 60 High Care

*Yes

TriCare Toowoomba Nursing Centre15 Curzon StreetToowoomba QLD 4350

Distinct PartTriCare (Country) Pty Ltd

19 High Care

Villa Carramar9 Alice StreetStanthorpe QLD 4380

Distinct Part

Carramar (Stanthorpe) Homes for Senior Citizens Association

17 High Care



*YesVilla Serena2 Easthill DriveRobina QLD 4226

Whole Service Cerity Pty Ltd 28 High Care79 Low Care

*Yes

Wongaburra Garden Settlement Hostel210 Brisbane StreetBeaudesert QLD 4285

Distinct Part Wongaburra Society 16 Low Care

Zion Lutheran Nursing Home24 Union StreetNundah QLD 4012

Distinct Part

Lutheran Church of Australia - Queensland District

20 High Care

Aged Care Facilities which offer Extra Service - QLDBenchmark list detailing the extra accommodation, services and food provided under Extra Service by the aged care service

Arcare on Endeavour 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new

buildings

1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents'

rooms to assist people living with dementia, e.g. movement, light and heating sensors Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of

residents, subject to availability Heating and cooling systems for residents’ rooms that are individually controllable by the resident

or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining

area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility

aids Professionally landscaped, secure gardens designed for people living with dementia

1.3 Accommodation - furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of

art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable

to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.

Superior quality floor coverings (e.g. carpet, cushion back vinyl) in common areas and residents' rooms

TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four

power sockets) Electric adjustable bed provided for any resident who requests it

1.4 Accommodation – innovations and special features Fully fitted out Multi-Sensory room (auditory, visual, sensory) available for residents with stress

and behaviours management needs. Swimming Pool – internal Private Movie Theatre

2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.

2.1 Food Choice of at least 2 hot dishes, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and

dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh

vegetables etc are consistently used. Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is

served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. Choice of dining venues: in resident's own room, other room or dining rooms as requested by

resident Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh

fruit and biscuits) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,

tea/coffee, juices, fruit, biscuits)

2.2 Food - innovations and special features Coffee Shop and Coffee Club Cooking Club Restaurant Experience

3. Services - principles

Residents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.

3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.

One or more large screen TV with video / DVD in a lounge area, with cable/satellite TV. Sound system and choice of CDs and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents

Provision of colour TV, with remote control capability, to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books

available, in good condition, and suitable for residents to read, including large print books. Private gardening areas / garden beds for residents, including areas in gardens specifically

designed for persons living with dementia, with raised beds available and some plants Wii Software Package installed permanently on large scree TV to assist in mobility and encourage

social and interaction. Education, training and multiple handsets are available. Artist in Residence Program Therapeutic aquariums Small, special interest group outings – art galleries Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal services Beautician and Skin Therapist, weekly as requested Men’s Barber, weekly as request Manicure and Pedicure, twice weekly as requested Dedicated hairdressing salon Tai Chi Yoga, Pilate and Meditation Massage Recognised superior brand name toiletries provided in addition to those provided as part of

Specified Care and Services

3.3 Services - innovations, culture of service and special features General Services Manager appointed to manage Extra Service provision to residents and ensure

value of service is maintained Dry cleaning and Valet Pickup and Delivery Service.

Arcare Helensvale1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008

certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation - features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents'





aids

1.2 Accommodation - furniture and fittings Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high

standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.




1.3 Accommodation – innovations and special features Snoozelen multi-sensory room Private movie theatre

2. Food - principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.

2.1 Food

Choice of at least 2 hot dishes, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and

dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and

events provided as part of Specified Care and Services or claimable under the Resident Classification Scale

All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used.

Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.

Meals available for guests on request Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,


2.2 Food - innovations and special features Café and shop Breakfast Cub

3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.




available, in good condition, and suitable for residents to read, including large print books. A local or national daily newspaper provided for each resident on request, with residents able to

select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas.

Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants

Activities offered to residents as additional choices that are available to them as individuals. Wii Program Art Program Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal services Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the

resident for personal enjoyment. Resident to pay for cost of the service. Beautician and Skin Therapist Men’s Barber Services Manicure and Pedicure Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

Resident to pay for cost of the service. Tai Chi Massage Recognised superior brand name toiletries provided in addition to those provided as part of


3.3 Services - innovations, culture of service and special features Dry cleaning and valet pick-up service Gymnasium

Arcare at Logan 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The applicant accepts as a condition of approval that the building will meet or exceed 2008

certification standards for new buildings within 2 years of the date of the Extra Service approval.

1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of


or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility

aids

1.3 Accommodation - furniture and fittings

Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.




1.4 Accommodation – innovations and special features All rooms are single with private ensuite On site Gymnasium Dedicated room available for residents’ use for eg massage sessions


2.1 Food One hot dish, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and




Choice of dining venues: in resident's own room, other room or dining rooms as requested by resident

Meals available for guests on request (at small cost) A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh



2.2 Food - innovations and special features Sophies’ Corner Coffee Club

Cooking Club Luncheon outings monthly



One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV

Provision of colour TV, with remote control capability, to each resident's room

Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books.


Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo

Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:

o routine in-house group or individual activities provided as part of Specified Care and Services; or

o activities provided to meet the resident's assessed care needs.

One point is available for each distinctly different activity provided the activity is available to the resident reasonably frequently.

Walking Group

Art Group

Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:

o routine in-house group or individual outings provided as part of Specified Care and Services; or

o outings that are provided to meet the resident's assessed care needs.

One point is available for each distinctly different outing provided the outing is available to the resident reasonably frequently.Residents may be asked to pay for the cost of admission to events or venues.

Smaller group outings to places of interest

Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal servicesAdditional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:

o routine services provided as part of Specified Care and Services; or

o services that are provided to meet the resident's assessed care needs.

One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently.Resident to pay for cost of the service.

Manicures by professional nail technicians arranged as requested (at resident cost)

Facials by qualified beautician arranged for residents (at resident cost and subject to assessed skin integrity)

Dedicated hairdressing salon

Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:




Acupuncture by trained and qualified practitioner arranged on request (at resident cost and subject to assessed suitability)

Massage by qualified masseuse arranged for residents (at resident cost)

Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features Tai Chi: Tai Chi lesson are held twice for per week to encourage relaxation, flexibility and mobility Visiting Pets Program who bring a variety of pets to visit the residents to enhance quality of life Theatrette on site for residents to enjoy movies and documentaries on the big screen Lavender Club: Daily club offering additional, individual activities for residents who have cognitive

impairments Men’s Group.

Bethania Gardens1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings

1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements Heating and cooling systems for residents’ rooms that are individually controllable by the resident


aids


art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.




1.3 Accommodation – innovations and special features Overnight guest accommodation in quiet room Ability to transform central lounge into a private cinema area for movie matinees and sporting

events


2.1 Food Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and

dinner Pre-dinner drinks / cocktail time / happy hour at least once a week

BBQs / special occasion meals provided over and above routine social and cultural meals and events provided as part of Specified Care and Services or claimable under the Resident Classification Scale




Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours)

Meals available for guests on request (at small additional cost) A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh

fruit and biscuits) A selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,

tea / coffee, juices, fruit, biscuits)

2.2 Food - innovations and special features Alfresco dining in covered gazebo Luncheon outings Men’s Footy Fever (sports afternoon/evening) with traditional sports ground fare – hot dogs, pies,

chips etc – residents can also enjoy a beer or two (non-alcoholic beverages are also offered (alcohol consumption subject to care plan and medications)



One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV Provision of colour TV, with remote control capability, to each resident’s room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books


designed for persons living with dementia, with raised beds available and some plants Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed,

gazebo Activities offered to residents as additional choices that are available to them as individuals.

These are to be over and above activities that are either: routine in-house group or individual activities provided as part of Specified Care and Services; or

activities provided to meet the resident's assessed care needs. Movie Club: Movie Club every Saturday Ladies Craft Group Outings offered to residents as additional choices that are available to them as individuals. These

are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services; or outings that are provided to meet the resident's assessed care needs. Residents may be asked to

pay for the cost of admission to events or venues. Small group outings to local childcare centre Monthly small group bus outings to areas of interest resident pays cost of food/beverages as

applicable


resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of

the service. Traditional “Barber Shop” Grooming: Available weekly for the gents at small cost Monthly manicure: by qualified technician at resident cost Monthly facials: by qualified beautician at resident cost Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of

the service. Reiki: A qualified Reiki practitioner will be available fortnightly for Reiki therapy at resident cost Reflexology: Availability of monthly reflexology sessions by qualified reflexologist at resident cost Massage: Monthly availability of massage by professional masseuse at resident cost Provision of escort to outside appointments, as requested by resident or family at small cost

3.3 Services - innovations, culture of service and special features Pet therapy: A representative from the Guide Dogs brings in performing dog for residents’

enjoyment. Our assistant Diversional Therapist also brings her dog to Bethania Gardens on a regular basis to visit the residents

Kitchenette in ES wing with tea & coffee making facilities for resident and guests Karaoke: Fortnightly Karaoke sessions are held Music Activities: available three times per week Vending machines in main foyer at entrance to ES wing (drinks, confectionery, snacks etc).

Buderim Views 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008





aids






1.4 Accommodation – innovations and special features All rooms are single with private ensuite Internet den Dedicated room available for residents’ use for eg massage sessions



dinner

Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and




Meals available for guests on request A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh



2.2 Food - innovations and special features Luncheon outings Sunday afternoon Reef 'n' Beef





A local or national daily newspaper provided for each resident on request, with residents able to select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas





Ladies lunch

Men's group




Residents may be asked to pay for the cost of admission to events or venues. o Small group outings for fish and chips at the beach

o Movie outings to local cinemas





Resident to pay for cost of the service. Availability of manicures by qualified nail technicians (at resident cost)

Complimentary hairdressing to the value of $20 per month


Additional elective tactile or massage services chosen by the resident for personal enjoyment. (Resident to pay for the cost of the service) These are to be over and above services that are either:



Reflexology: monthly reflexology sessions arranged by qualified reflexologist (at contracted rates and subject to assessed suitability)

Acupuncture: availability of monthly acupuncture by qualified practitioner (at resident cost) - if assessed as suitable

Massage: A qualified masseuse is available on a monthly basis for full or partial body massage (as assessed as appropriate)


3.3 Services - innovations, culture of service and special features Tai Chi Dry Cleaning arranged for residents (residents to pay for the cost of the service) Tactile stimulation therapy sessions Water features set amongst landscaped grounds.

Burpengary Gardens

1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings


residents, subject to availability Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining


aids



Superior quality floor coverings (e.g. carpet) in common areas and residents' rooms Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four

power sockets) Electric adjustable bed provided for any resident who requests it Objects and layout designed to offer sensory cues and / or to control stimuli for people living with

dementia

Accommodation – innovations and special features All spacious bedrooms are single with private ensuite Spa bath in beautifully appointed spa room Private overnight accommodation for visitors

2. Food – principles

Residents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.


dinner Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and



Enhanced dining experience for residents, eg, enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.





2.2 Food – innovations and special features Special in-house restaurant theme night each month Alfresco dining in our beautifully landscaped courtyards Choice of in-room continental breakfasts available on weekends

3. Services – principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.

3.1 Services – lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description



A local or national daily newspaper provided for each resident on request, with residents able to select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas.






Weekly “Men’s Shed” afternoon in our on-site men’s workshop

Walking Group – Weekly walks through our local parklands conducted by our qualified Diversional Therapy staff.




Residents may be asked to pay for the cost of admission to events or venues. Movie Club: Monthly outings to the local cinema to see movies of residents’ choice

Coffee Club: Weekly coffee outings to local cafes

Sunshiners Club: Weekly morning tea held at the local church where residents from the local aged care facilities come together to socialise and enjoy morning tea





Resident to pay for cost of the service. Weekly manicure by qualified beautician (at resident cost)

Weekly facial by qualified beautician (at resident cost)

Fortnightly shopping service – all residents asked and assisted to make personal shopping choices from a variety of stores


Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either



Resident to pay for cost of the service. Weekly massage by qualified masseur (at resident cost)

Weekly Cosmetic Care morning

Weekly Tai Chi lessons to promote mobility, stability and falls prevention

Recognised superior brand name toiletries provided in addition to those provided as part of Specified Care and Services

3.3 Services - innovations, culture of service and special features Intergenerational Program - activities involving children from the neighbouring childcare centre to

establish links with the community and to alleviate social isolation and loneliness Burpengary Gardens Gardening Club – Gardening workshop where residents create their own

section of the garden including preparation and cultivation of vegetables and herbs to be used in meals

Arranging escorts for outside appointments as requested by the resident and their family Theme days – special themes are chosen for Happy Hour once per month. Resident are

encouraged to come in costume appropriate to the theme, refreshment and savouries are also served that are in keeping with the chosen theme.

Residents are able to bring in normal domestic pets assessed as suitable for entry to the home.

Cabanda Aged Care 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings



or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents Natural light and vistas to a majority of residents' rooms

Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility

aids




Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four

power sockets)

1.4 Accommodation – innovations and special features All rooms are single with private ensuite Water features in gardens



dinner BBQs / special occasion meals provided over and above routine social and cultural meals and





Meals available for guests on request (at small additional cost) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,


2.2 Food - innovations and special features Coffee Shop Mornings Vending Machines available 24 hrs/day











One on one activities with volunteers and staff (subject to availability)





Availability to join Respite Day Centre Outings each week (in addition to Cabanda’s own weekly bus outings)



resident for personal enjoyment. These are to be over and above services that are either:

o routine services provided as part of Specified Care and Services; or o services that are provided to meet the resident's assessed care needs.


Beauty Therapy: Weekly complimentary facials including cleansing, toning & moisturising (subject to skin integrity assessment)

Manicures: weekly manicures including filing, polishing, buffing Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: o routine services provided as part of Specified Care and Services; or o services that are provided to meet the resident's assessed care needs.


Full Body Massage: Availability of massage by contracted (certified and insured only) qualified masseuse (subject to assessed suitability)

Foot Massage: Weekly foot massages with aromatherapy oils Provision of escort to outside appointments, as requested by resident or family (at residents

cost)

3.3 Services - innovations, culture of service and special features Shopping Trolley Service: Fortnightly mobile shopping service that affords residents the

opportunity to purchase personal items, confectionery, stationery etc (this is addition to regular shopping services)

Men’s shed Program: Fortnightly program that affords the men an opportunity for peer group activities and interaction with beers and nibbles.

Carramar Hostel 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings.

1.2 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements

More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability

Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff

Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining

areas(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility

aids

1.3 Accommodation - furniture and fittings Colour coordinated décor and quality fittings. Includes quality furniture, maintained to a high




power sockets)

1.4 Accommodation – innovations and special features On-site Community Centre with bar, lounge, deck, main activities hall, kitchen and adjoining

activities rooms All resident’s room open directly on to their private patio










2.2 Food - innovations and special features Cooking Club: Club that meets once per week to enjoy assisting to make various treats for

enjoyment





Separate external buildings available for resident’s leisure activities, e.g. workshop, garden shed, gazebo



o Activities provided to meet the resident’s assessed care needs.

Men’s Club: Exclusive “Men Only” club that meets one afternoon per week to enjoy a few beers, nibbles, and conversation. Often hosted by a male volunteer.

Ladies Friendship Group: This group meets each week to enjoy afternoon tea and engage in topical discussions, often revolving around an object of interest brought along by one of the attendees

Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:



Residents may be asked to pay for the cost of admission to events or venues.

Morning Tea Bus outings: Once weekly, Carramar operates a Morning Tea Bus trip in the local area, Scenic trips are followed by a morning tea, scones, cakes, pikelets, tea/coffee etc


3.2 Services - enhanced personal servicesNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.

Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:


o services that are provided to meet the resident's assessed care needs

Resident to pay for cost of the service. Cosmetic Care Morning: Qualified volunteer provided by Red Cross treat our ladies to

complementary facials twice per month

Availability of fortnightly manicure by qualified nail technician – low additional fee


* Additional elective tactile or massage services chosen by the resident for personal enjoyment. These are to be over and above services that are either:



Resident to pay for cost of the service. Lotus Inner Light Group: Provision of relaxation etc techniques such as Reiki once a month by

qualified visiting practitioners on a complimentary basis.

Complimentary weekly aromatherapy: Essential oils are used to stimulate the senses whilst assisting to create a soothing and relaxing atmosphere

Provision of escort to outside appointments, as requested by resident or family.

Cairns Aged Care Centre1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


certification standards for new buildings within 2 years of the date of Extra Service approval





aids






1.4 Accommodation – innovations and special features On-site community centre, featuring a café and various activity rooms “Sleep Over” room for visitors use Impressive water features – including a “mini moat” around the building



dinner








2.2 Food - innovations and special features High Tea afternoons Regular “Ladies Day” luncheon outings Alfresco Dining



One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books


designed for persons living with dementia, with raised beds available and some plants Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed,

gazebo Activities offered to residents as additional choices that are available to them as individuals.

These are to be over and above activities that are either: routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Men’s Club Art classes – including oil painting & ceramics. Outings offered to residents as additional choices that are available to them as individuals. These

are to be over and above outings that are either:

routine in-house group or individual outings provided as part of Specified Care and Services; or outings that are provided to meet the resident's assessed care needs. (Residents may be asked

to pay for the cost of admission to events or venues.) Monthly Movie Outings to local cinema Trips out to local areas of interest and scenic picnic areas Provision of dedicated bus fitted appropriately for the transport of residents


resident for personal enjoyment. These are to be over and above services that are either: o routine services provided as part of Specified Care and Services; or o services that are provided to meet the resident's assessed care needs. o One point is available for each distinctly different service where the provider

organises access to the service for the resident reasonably frequently. Resident to pay for cost of the service.

Availability of monthly facial by qualified beautician (at resident cost) Availability of monthly manicures/pedicures by qualified technician (at

resident cost) Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: o routine services provided as part of Specified Care and Services; or o services that are provided to meet the resident's assessed care needs. o One point is available for each distinctly different service where the provider

organises access to the service for the resident reasonably frequently. Resident to pay for cost of the service.

Availability of monthly massage by qualified masseuse (at resident cost) Tai-Chi classes – to stimulate body and mind

Provision of escort to outside appointments, as requested by resident or family 3.3 Services - innovations, culture of service and special features On-site internet facility Kitchenette with tea making facilities “National Nanna’s Night’ celebrations Visiting pet program Ladies Pamper Parlour.

Embracia in Glasshouse Country1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings









TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


dementia

1.4 Accommodation – innovations and special features Sleepover room with ensuite available for family members from out-of-town who wish to stay over

at the home while visiting (a charge may apply for use of this room) Access to children’s playground with seating available to supervise play Access to external swimming pool and practice bowling green (bowls equipment available at no

extra charge)












2.2 Food - innovations and special features Kitchen able to prepare meal from residents own recipe once per month Residents able to prepare own snakes, out-of-hours meals from kitchenette in living room area

(microwave available) Packaged picnic style lunch available to residents leaving facility for midday meal








routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Mens club with assistance to organise chose activities Outings offered to residents as additional choices that are available to them as individuals. These

are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services; or outings that are provided to meet the resident's assessed care needs. (Residents may be asked

to pay for the cost of admission to events or venues.) Fortnightly shopping expeditions (not normal shopping) External theatre visits (movies and/or plays) Provision of dedicated bus fitted appropriately for the transport of residents


resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. One point is available for each distinctly different service where the provider organises access to

the service for the resident reasonably frequently. Resident to pay for cost of the service. Organising attendance of Manicurist available fortnightly Beauty Therapist Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. One point is available for each distinctly different service where the provider organises access to

the service for the resident reasonably frequently. Resident to pay for cost of the service. Masseuse available for relaxation/pleasure Recognised superior brand name toiletries provided in addition to those provided as part of

Specified Care and Services Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features Access to swimming pool available for recreation Valet pick-up service.

Embracia on Bribie1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008



buildings











dementia

1.4 Accommodation – innovations and special features Access to children’s playground with seating availability to supervise play Access to external swimming pool and practice bowling green (bowls equipment available to no

extra charge) Water features in external areas



2.1 Food Choice of at least 2 hot dishes, excluding porridge, at each breakfast Choice of at least 2 main courses plus entree/soup and/or a choice of desserts at lunch and










2.2 Food - innovations and special features Kitchen able to prepare meal from resident’s own recipe once a month Residents able to prepare own snakes, out-of-hours meals from kitchenette in living room area

(microwave available) Packaged picnic style lunch available to residents leaving facility for mid day meal








routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Wii sports available in large – screen theatre Mens club with assistance to organise chosen activities Outings offered to residents as additional choices that are available to them as individuals. These


to pay for the cost of admission to events or venues.) Fortnightly retail therapy expeditions (not normal shopping) External theatre visits (movies/plays) Provision of dedicated bus fitted appropriately for the transport of residents





o One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently. Resident to pay for cost of the service.

Organising attendance of manicurist/pedicurist fortnightly

Beauty Therapist





o One point is available for each distinctly different service where the provider organises access to the service for the resident reasonably frequently. Resident to pay for cost of the service.

Masseuse available for relaxation/pleasure



3.3 Services - innovations, culture of service and special features Access to swimming pool

Valet pick up and delivery of dry cleaning.

Embracia on the Avenue1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings










power sockets)

Electric adjustable bed provided for any resident who requests it Objects and layout designed to offer sensory cues and / or to control stimuli for people living with

dementia

1.4 Accommodation – innovations and special features Sleepover room with ensuite available for family members from out-of-town who wish to stay over

at the home while visiting (a charge may apply for use of this room) Internal café where guests can purchase coffee/snacks












2.2 Food - innovations and special features Kitchen able to prepare meal from residents own recipe once per month Residents able to prepare own snakes, out-of-hours meals from kitchenette in living room area

(microwave available) Packaged picnic style lunch available to residents leaving facility for midday meal

3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences

are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.







routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Mens club with assistance to organise chose activities Outings offered to residents as additional choices that are available to them as individuals. These


to pay for the cost of admission to events or venues.) Fortnightly shopping expeditions (not normal shopping) External theatre visits (movies and/or plays) Provision of dedicated bus fitted appropriately for the transport of residents


resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. One point is available for each distinctly different service where the provider organises access to

the service for the resident reasonably frequently. Resident to pay for cost of the service. Organising attendance of Manicurist available fortnightly Beauty Therapist Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.


the service for the resident reasonably frequently. Resident to pay for cost of the service.

Masseuse available for relaxation/pleasure Recognised superior brand name toiletries provided in addition to those provided as part of


Emmaus Residential Care Facility 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation - building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new

buildings



or staff Internal lounge /dining / sitting rooms at a minimum ration of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining






Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four

power sockets)

Electric adjustable bed provided for any resident who requests it

1.4 Accommodation – innovations and special features All rooms are single with private ensuite with heating lamps and sky light. All rooms have their own fully enclosed patio with tinted glass windows and al fresco furnishings



dinner BBQs / special occasion meals provided over and above routine social and cultural meals and





Meals available for guests on request (at small cost) Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water,


2.2 Food - innovations and special features High Teas: a silver service afternoon tea is served each fortnight, with special food treats and a

selection of teas. Fully equipped kitchenette for use by residents and their guests at any time Special Birthday morning teas: monthly celebration of residents’ birthdays, with birthday cake,

gourmet sandwiches & savouries, and congratulatory cards.


3.1 Services- lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.

One or more large screen TV with video / DVD in a lounge area, with no cable/satellite TV.

Provision of telephone handset to each resident’s room



Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo – pergola area

* Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:



News & Views Current Affairs Group: meets weekly over morning tea/coffee to discuss topical issues gleaned from the newspapers, Internet, television news etc.

* Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:



Residents may be asked to pay for the cost of admission to events or venues. Fortnightly outings to a variety of local attractions, special events, local clubs for lunch etc.


3.2 Services - enhanced personal services * Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the




Resident to pay for cost of the service. Facials: Qualified beautician to treat the ladies to facials (at resident cost)

Manicures by qualified nail technician (at resident cost)

Waxing treatment by local beautician (at resident cost)




Resident to pay for cost of the service. Sensory stimulation sessions: One-on-one sessions involving a range of activities to relax and

stimulate the senses, which may include aromatherapy, music, coloured lights etc. (at resident cost)

Reflexology treatment available by trained practitioner (at resident cost)

Massage: Monthly availability of full body massage by contracted, qualified masseuse (at resident cost and subject to suitability assessment)

Provision of escort to outside appointments, as requested by resident or family (at resident cost)

3.3 Services - innovations, culture of service and special features Personal Shopping Services: in addition to scheduled shopping excursions, once per month,

residents are assisted to compile shopping lists for personal items that one of our staff shops for on their behalf.

A computer is available with Internet access for resident use at any time. MATV and CCTV is available in all residents’ rooms to enable them to view in-house videos, or

talks or concerts broadcast from the Activity Room. Residents can make use of the Reflection/Meditation room at any time.

Greenfern Place 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.







aids






1.4 Accommodation – innovations and special features Theatrette with specialised hearing aid induction system Water feature – fountain in beautifully landscaped grounds All rooms are single with private ensuite facilities with the inclusion of one room for couples









fruit and biscuits)

2.2 Food - innovations and special features

“At your request” This is a web-based service for the home’s a la carte menu and can be accessed by (or on behalf of) residents who are computer savvy and want to individually select their daily menu

High Teas: This is a weekly (or as determined by the resident) afternoon tea service with Silver platter, club sandwiches, quiet ambience

“Coffee Carte”. This is a mobile coffee shop with cappuccino, muffins, kiosk items and will be mobilised twice a day (or as determined by resident need) to be utilised at Greenfern Place throughout the outdoor or indoor areas










Men’s Club

Computer Lessons: Availability to attend computer lessons to learn basic word processing, emailing, and computer games





Monthly outings to the local clubs/pub for lunch

Movie outings: Trips to the local movie theatres arranged on request





Resident to pay for cost of the service. Availability of fortnightly manicure by qualified technician (at resident cost)

Availability of fortnightly facial by qualified beautician (at resident cost)






Resident to pay for cost of the service. Availability of fortnightly massage by qualified masseur (at resident cost)

Availability of monthly acupuncture by qualified practitioner (at resident cost) – as assessed as suitable

Weekly Tai chi lessons


3.3 Services - innovations, culture of service and special features Computer den with internet access Pre admission Service: Service provided for residents on request to help arrange furniture

removal; packing & moving into residential care (at resident cost) Eden Philosophy Facility: Incorporation of children’s play area, plants and animals such as a pet

dog and birds for every pod of care On-site convenience store (5 days a week) Children’s Menu: In keeping with our Eden Philosophy, we wish to encourage our residents and

their children to dine in and utilise the private or communal areas for meals when children visit .

Hill View House - Ashmore 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces

are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes

1.1 Accommodation – building standards The building meets or exceeds 2008 certification standards for new buildings



or staff Internal lounge / dining / sitting room spaces provided on the basis of at least 3m² per resident At least one private function/dining room for residents and visitors, separate from main dining


aids


art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc



power sockets)

1.4 Accommodation – innovations and special features

2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods

2.1 Food

Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and dinner

Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and


All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used







2.2 Food - innovations and special features Specific brands of food items purchased individually for residents

3.Services – principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle

3.1 Services - lifestyle and interestsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description


Provision of telephone handset to each resident's room

Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books





o activities provided to meet the resident's assessed care needs

Movie afternoon weekly with alcoholic beverages and snacks provided



o outings that are provided to meet the resident's assessed care needs

Residents may be asked to pay for the cost of admission to events or venues Small group shopping outings on regular basis

3.2 Services - enhanced personal servicesNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the descriptionAdditional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:

o routine services provided as part of Specified Care and Services; or o services that are provided to meet the resident's assessed care needs

Resident to pay for cost of the service Beauty Therapist for facials, waxing etc Hairdresser on-site two days per week/one hair cut per month complementary Manicures for every resident once every four weeks Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: o routine services provided as part of Specified Care and Services; or o services that are provided to meet the resident's assessed care needs

Resident to pay for cost of the service Massage Therapist attends weekly Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features One article of dry cleaning per week.

Holy Spirit Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008


1.1 Accommodation – building standards The building (or Extra Service part) meets or exceeds 2008 certification standards for new buildings










dementia

1.4 Accommodation – innovations and special features Spa Therapy Room (i.e. relaxation centre with hydrotherapy bath)

2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are

sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.

2.1 Food Choice of at least 3 hot dishes, excluding porridge, at each breakfast. eg, eggs, bacon, sausages

(each counts as one dish) Choice of at least 3 main courses plus entree/soup and/or a choice of desserts at lunch and










2.2 Food - innovations and special features Availability of a cappuccino/hot chocolate machine for the provision of café style beverages at

meal times A-la-carte cooking demonstrations by the Holy Spirit Head Chef Dietician to review dietary needs of all extra service residents and assist with meal planning for

extra service residents











o Gentle group exercise classes offered weekly




(Residents may be asked to pay for the cost of admission to events or venues.) o Extra service residents offered 1:1 escort to external lifestyle events and ceremonies

(e.g. family wedding, grandchild’s graduation, etc) two (2) times per year. Trips to a resident’s favourite local hairdresser within the community would be offered as often as the resident requested such.

o Extra service residents will be offered two (2) bus trips per month.







o Additional beauty services offered to extra service residents as required and requested

o Hairdressing and hair care services offered to extra service residents as required and requested.





o Massage therapy services would be offered to extra service residents.


* Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features Client Services Coordinator position – 7 days per week from 0800-1930 hrs daily. Family dinner provided on admission for up to 6 seated persons (free of charge). Nintendo WII interactive game. Community/Generational Inter-connectiveness program.

Jeta Gardens Aged Care Facility 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.





or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents

Substantial landscaped gardens, readily accessible to residents, including residents with mobility aids






1.4 Accommodation – innovations and special features Gym Theatrette










2.2 Food - innovations and special features On-site Café with lounge and adjoining Coffee Terrace Cooking Classes: Fortnightly classes that showcase the art of Asian cooking for residents

participation and enjoyment of Asian treats that they have helped prepare Culturally diverse, extensive and varied menu of Asian-inspired choices, ‘Western’ cuisine and

vegetarian freshly prepared on-site










Sewing

Calligraphy, painting and craft





Individual or small group outings arranged to nominated venues of interest – local clubs (inc: ethno-specific clubs, RSL etc); movie theatres resident pays cost of admission, meals/drinks

Luncheon outings to local restaurants resident pays for meals/drinks






Resident to pay for cost of the service. Availability of provisional manicure by qualified nail technician at resident cost

Availability of facial beauty treatment by qualified beautician at resident cost





Resident to pay for cost of the service. Reflexology: Availability of therapeutic reflexology treatment by qualified reflexologist (subject

to suitability assessment) (at resident cost)

Acupuncture: Availability of acupuncture treatment by contracted acupuncturist (subject to suitability assessment) (at resident cost)

Traditional Chinese Massage: Availability of Chinese-style therapeutic full body massage (subject to suitability assessment) (at resident cost)

Provision of escort to outside appointments, as requested by resident or family (at resident cost if volunteers cannot be arranged)

3.3 Services - innovations, culture of service and special features Karaoke Sessions Tai Chi: Weekly Tai Chi conducted by trained instructors Community Vegetable Garden Service culture built on Asian values & philosophies.

Kabara Hostel 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention

has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standardsIt is mandatory to meet a least one of the requirements

The building (or Extra Service part) meets or exceeds 2008 certification standards for new buildings.




areas(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility

aids

1.3 Accommodation - furniture and fittings Colour coordinated décor and quality fittings. Includes quality furniture, maintained to a high

standard, comparable to furniture found in people's homes, eg. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.




1.4 Accommodation – innovations and special features All rooms are single with private ensuite.


2.1 Food


Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and



Enhanced dining experience for residents, eg., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating.


Residents can exercise choice of time for breakfast, lunch and dinner (each meal available for at least 1.5 hours).


fruit and biscuits)

2.2 Food - innovations and special features Special in-house restaurant theme nights each month Monthly wine tasting events with gourmet cheese and fruit platters. Alfresco dining experience in our beautiful grounds.



One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV Provision of telephone handset to each resident’s room Substantial DVD / video library, with regular updating of stock and/or library of at least 100

books available, in good condition, and suitable for residents to read, including large print books.



o activities provided to meet the resident’s assessed care needs. Provision of a dedicated email / internet facilitator to assist residents to access the internet

and world community

Creative writing / letter writing support – weekly activity to stimulate cognitive function and the imagination



o outings that are provided to meet the resident's assessed care needs. Residents may be asked to pay for the cost of admission to events or venues. Fortnightly Resident Travel Club event at no extra cost-location chosen by residents and

including gourmet hamper lunch. Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal servicesNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:



Resident to pay for cost of the service. Complimentary shopping service weekly – all residents asked and assisted to make personal

shopping choices from a variety of stores

Ladies – weekly manicure or facial – low additional fee

Gentleman – weekly traditional barber shop grooming service – low additional fee

Fortnightly pedicure (assessed by podiatrist first) – low additional fee





Resident to pay for cost of the service. Complimentary weekly aromatherapy, assessed by therapist, provided by PCAs

Complimentary daily foot and hand massage, assessed by therapist, provided by PCAs

Complimentary spa bath experience, at least monthly

3.3 Services - innovations, culture of service and special features Men’s Club - weekly Westerns and War movies in the Booyar Rec Room with snack foods and

beer. Cosy Corner Book Club in the library - weekly Readers’ Guild – Residents’ chosen book for the month is discussed in a lively get together over

refreshments (wine cheese and savoury biscuits, tea, coffee) This service includes the provision of an extensive library of titles, large print and audio books.

Coffee Club – provision of weekly ‘Let’s go out of here’ coffee outings to our local café.

Kaloma Home for the Aged 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings







standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc..




1.4 Accommodation – innovations and special features All rooms are single with private Ensuite Internet nook for resident use Pets on site











2.2 Food - innovations and special features Coffee Club Morning Teas Kitchenette for resident and family use at all times










o Bridge Club

o Reading Club




(Residents may be asked to pay for the cost of admission to events or venues.) o Individual outings arranged

o Smaller group outings undertaken twice monthly to local areas of interest







o Red Cross Pamper Sessions (fortnightly)

o Availability of monthly facial (at resident cost)






o Availability of monthly massage by qualified masseuse at intervals preferred by the resident eg. Weekly, monthly (at resident cost).


3.3 Services - innovations, culture of service and special features Tai Chi: weekly Tai Chi sessions to assist with resident relaxation, mobility, and flexibility Movie afternoon on the big screen Karaoke Visiting Animal Program Radio Requests

Lenister Place1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings



or staff Internal lounge /dining / sitting rooms at a minimum ration of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from main dining



1.3 Accommodation - furniture and fittings Tea and coffee making facilities provided in residents’ rooms, when requested and appropriate

TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


1.4 Accommodation – innovations and special features All rooms are single with private toilet, shower and patio Landscaped gardens with water feature











2.2 Food - innovations and special features International Cuisine Day: monthly event where residents cook and eat foods from a different

country. Afternoon Tea Outings: we regularly take residents out for scenic drives, stopping off for

afternoon tea and scones or similar at various cafes and kiosks. Home baking group: residents are encouraged to share favourite recipes and cooking skills


3.1 Services- lifestyle and interests

Note: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.

One or more large screen TV with video / DVD in a lounge area, with no cable/satellite TV. Provision of colour TV, with remote control capability, to each resident’s room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books

available, in good condition, and suitable for residents to read, including large print books. Private gardening areas/ garden beds for residents, including areas in gardens specifically

designed for persons living with dementia, with raised beds available and some plants. Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed,

gazebo – pergola area Activities offered to residents as additional choices that are available to them as individuals.

These are to be over and above activities that are either: routine in-house group or individual activities provided as part of Specified Care and Services; or-

activities provided to meet the resident's assessed care needs. In-house movie matinee afternoons where residents select favourite movies and refreshments are

served. Craft group – residents to learn new skills from staff and/or volunteers and from each other. Crafts

can be made for personal use, presents, grandchildren’s fund-raising etc. Outings offered to residents as additional choices that are available to them as individuals. These

are to be over and above outings that are either: routine in-house group or individual outings provided as part of Specified Care and Services; or outings that are provided to meet the resident's assessed care needs. Residents may be asked to pay for the cost of admission to events or venues. Men’s Club – outings to socialize in a male only environment, chat about sport etc. and enjoy a

beer Ladies Luncheon Club – small group outings to a variety of local venues to enjoy socialising in

different surroundings Provision of dedicated bus fitted appropriately for the transport of residents


resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of the service. Availability of hand massage and manicure by qualified nail technician (at resident cost) Facials arranged by qualified beautician (at resident cost) Clothing alterations, repairs and dry cleaning arranged on behalf of residents (at resident cost) Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of the service. Body massage by qualified masseur/masseuse (at resident/s cost). Foot and leg massages

Sensory stimulation sessions involving a variety of equipment which may include aromatherapy, music, coloured lights etc (at resident cost)


3.3 Services - innovations, culture of service and special features Leinster Place has been purposely designed to give the appearance of individual residential

houses from the street, promoting the feeling of a more homely environment for residents. Shopping Service: all residents are assisted with personal shopping from a variety of stores. Computer with Internet access available at all times. Book club: residents meets to discuss a novel, poem, or article, over afternoon tea. Outings to a range of places and events of interest.

Lourdes Home for the Aged 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The building (or Extra Service part) meets or exceed 2008 certification standards for new

buildings



aids




TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms

Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four power sockets)


1.4 Accommodation – innovations and special features Stream and water features Four smaller lounges with computer and internet connection









fruit and biscuits)

2.2 Food - innovations and special features Culturally themed lunches: residents provide the recipes and help to cook a special lunch each

month












(Services provided to meet assessed care needs are claimable under the Resident Classification Scale.)

Bloke’s Shed Men’s Group




(Services provided to meet assessed care needs are claimable under the Resident Classification Scale.)Residents may be asked to pay for the cost of admission to events or venues.

Fortnightly shopping trips

Weekly outings to local venues such as the RSL, pokies etc for lunch and entertainment


resident for personal enjoyment. These are to be over and above services that are either: o routine services provided as part of Specified Care and Services; or o services that are provided to meet the resident's assessed care needs.

(Services provided to meet assessed care needs are claimable under the Resident Classification Scale.)Resident to pay for cost of the service.

Red Cross Beauty Service: waxing, nails, hand massages Availability of fortnightly facial by qualified beautician (at resident cost) Dedicated hairdressing salon


o routine services provided as part of Specified Care and Services; or o services that are provided to meet the resident's assessed care needs.


Reiki: Availability of fortnightly Reiki by qualified Reiki practitioner (at contract rates) Massage: Availability of fortnightly full body massage by qualified masseuse (at resident cost) Acupuncture: Monthly availability of acupuncture treatment by qualified acupuncturist (at

resident cost) Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features Massage chair for residents to enjoy a gentle massage at anytime Current Affairs Discussion Group.

Madonna Villa Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, theuse of a consistent style or styles and the creation of appropriate colour schemes.


buildings

1.2 Accommodation – features - 21 points Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements Heating and cooling systems for residents’ rooms that are individually controllable by the resident



aids

1.3 Accommodation - furniture and fittings - 11 points





1.4 Accommodation – innovations and special features - 2 points Theatrette with large screen TV, satellite connection and headphones Extra services floor has two spa baths in attractive spa rooms


2.1 Food - 16 points Choice of one hot dish, excluding porridge, at each breakfast. Choice of at least 2 main courses plus entree/soup and/or a choice of desserts at lunch and





Choice of dining venues: in resident’s own room, other room or dining rooms as requested by resident



2.2 Food – innovations and special features - 1 point Paragon Lunches every month – restaurant style dining

3. Services - principles

Residents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.

3.1 Services - lifestyle and interests - 10 pointsNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.


Provision of colour TV, with remote control capability, to each resident's room 39 Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books






Creative writing/letter writing support – weekly activity to stimulate cognitive function and the imagination

Provision of a dedicated email / internet facilitator to assist residents to access the internet and world community

*Outings offered to residents as additional choices that are available to them as individuals. These are to be over and above outings that are either:


o outings that are provided to meet the resident’s assessed care needs.

Residents may be asked to pay for the cost of admission to events or venues. Lifestyle Coordinator to identify and inform residents of local, state and national theatre

events. This service will include the arrangement of ticket purchase, transport as well as accompaniment to the chosen event.

3.2 Services - enhanced personal services - 6 points


* Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:



Resident to pay for cost of the service. Complimentary haircut (excluding perms and colours)


* Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: o routine services provided as part of Specified Care and Services; or

o services that are provided to meet the resident’s assessed care needs.

Resident to pay for cost of the service. Fortnightly reflexology/acupuncture service provided

Complimentary fortnightly individually planned aromatherapy service

Monthly availability of massage by qualified masseuse (at resident cost)

3.3 Services – innovations, culture of service and special features - 4 points Dedicated Lifestyle Coordinator – provides information on all Extra Services, coordinates activities

and seeks regular feedback via surveys and meetings to ensure resident satisfaction with services provided.

Book Club – Residents’ chosen book for the month is discussed over lunch. This service includes the provision of an extensive library of titles, large print and audio books.

Themed movie/video watching days or nights utilising our extensive library of movies as well as those hired from local outlets.

Programs, eg. Cruise Ship themed event including invited entertainers, shuffle board etc. Shopping events in the Irish Room with visiting retailers from a wide range of outlets.

Mudgeeraba Nursing Centre 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards

The applicant accepts as a condition of approval that the building will meet or exceed 2008 certification standards for new buildings within 2 years of the date of Extra Service approval












dementia


2.1 Food

Choice of at least 2 hot dishes, excluding porridge, at each breakfast Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and

















*Activities offered to residents as additional choices that are available to them as individuals. These are to be over and above activities that are either:

routine in-house group or individual activities provided as part of Specified Care and Services; activities provided to meet the resident’s assessed care needs. Gardening club using purpose built raised flower beds Flower arranging demonstrations and active involvement Movie club- staff accompanying residents to cinema Provision of dedicated bus fitted appropriately for the transport of residents





Resident to pay for cost of the service. Dedicated hairdressing salon




Resident to pay for cost of the service. Beautician – facials, manicures, on request

Massage therapist – massage, aromatherapy, yoga and tai chi classes

* Recognised superior brand name toiletries provided in addition to those provided as part of Specified Care and Services

3.3 Services - innovations, culture of service and special features Designed and decorated to have an ambiance of a ‘Raffles’ styled exclusive country club The High Care experience will be enhanced by the provision of ensuites accessible by mobile

trolley baths. This will enable a more private bathing experience for those who are debilitated.

These ensuites are being specifically built oversize to accommodate this extra service.

Murroona Gardens1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – features Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements

More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability










1.3 Accommodation – innovations and special features Residents’ kitchenette Activities shed



dinner Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week











One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV Provision of telephone handset to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books





Outings offered to residents as additional choices that are available to them as individuals. Residents may be asked to pay for the cost of admission to events or venues.

Outings to neighbouring towns for musical performances/concerts Walking groups and water aerobic activities (in Summer) Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal services

Dedicated hairdressing salon Recognised superior brand name toiletries provided in addition to those provided as part of

Specified Care and Services Provision of escort to outside appointments, as requested by resident or family

Parkview 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.







area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents

1.3 Accommodation - furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works

of art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.


Tea and coffee making facilities provided in residents' rooms, when requested and appropriate

TV connection capability provided in all residents' rooms

Phone connection capability provided in all residents' rooms

Computer and/or cable or satellite TV connection capability provided to all residents’ rooms



Objects and layout designed to offer sensory cues and / or to control stimuli for people living with dementia

1.4 Accommodation – innovations and special features Dedicated Gold Class Cinema

Kitchenette (i.e. bench, sink, bar fridge) fitted to all 36 extra service apartments

‘Club House’ lounge area for provision of a club house experience for Extra Service residents










2.2 Food - innovations and special features Maitre’ D (full time position) to be employed to ensue optimal dining/meal related experiences

food/beverage service for extra service residents

3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences

are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.








Choice of attending two (2) different activity programs five days per week (as opposed to the one program as offered to all other non-extra residents)

Group/individual exercise classes offered two (2) times per week




Residents may be asked to pay for the cost of admission to events or venues. Extra service residents offered the opportunity to access special events external to the

service four (4) times per year. (Note: not provided to non-extra service residents as part of the routine activities program)

Provision of two (2) bus trip per month (as opposed to one bus trip per month as offered to all non-extra service residents)






Resident to pay for cost of the service. Additional ‘Beauty Services’ offered as required and requested to extra service residents.

(Note: Residents’ to pay for such services)

‘Hairdressing and Hair Care Services’ offered as required and requested to extra service residents.




Resident to pay for cost of the service. ‘Massage Therapy Services’ offered as required and requested to extra service residents.

(Note: Residents to pay for such services.)

Reflexology Services offered as required and requested to extra service residents. (Note: Residents to pay for such services.)

Personal Strength Training Services offered as required and requested to extra service residents. (Note: Residents to pay for such services.)

3.3 Services - innovations, culture of service and special features Qualified Lifestyle Coordinator employed to assess, plan, implement and evaluate lifestyle

choices and activities for extra service residents. ‘Generational Inter-connectiveness Program’ for the enjoyment of extra service residents.

Pine Lodge Home for the Aged 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varyinginteractions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.





or staff

Internal lounge / dining / sitting room spaces provided on the basis of at least 3m² per resident At least one private function/dining room for residents and visitors, separate from main dining


aids






1.4 Accommodation – innovations and special features All rooms are single with private ensuite Majority of ES rooms have direct access (own door ) to their own patio or private courtyard area Water features in landscaped gardens

2. FOOD – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.

2.1 Food Choice of at least 3 main courses plus entree/soup and/or a choice of desserts at lunch and







Meals available for guests on request for a cost A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh



2.2 Food - innovations and special features Russian Easter Celebrations: Specialty breads, chocolate eggs, smorgasbord of Russian treats Birthday and Name Day Celebrations: Specialty food – gifts for residents and enjoyment of

traditional Russian All Eastern European-style soups are freshly home made at Pine Lodge, served daily








Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo and pergolas




Individual Pursuits: One-on-one activities suited to the individual

Small group afternoon tea and Current Affairs group




Residents may be asked to pay for the cost of admission to events or venues. Outings to local clubs for drinks and entertainment resident pays for food/beverages

Weekly small group shopping outings resident pays for cost of purchases





Resident to pay for cost of the service. Availability of monthly facial by qualified beautician at resident cost

Availability of a manicure by qualified nail technician at resident cost





Resident to pay for cost of the service. Availability of full body massage by qualified masseuse at resident cost

Hand massage and/or foot spa

Provision of escort to outside appointments, as requested by resident or family at resident cost where applicable

3.3 Services - innovations, culture of service and special features Pine Lodge has its own facility pets for resident enjoyment including three cats, a King Charles

cocker spaniel, as well as birds Resident may bring their own pets to Pine Lodge (as assessed as suitable) Two separate celebrations of Christmas – Russian Orthodox and Western where residents

indulge in traditional festive fare and receive presents from Pine Lodge Ice Cream Afternoons Concerts three times per month by visiting entertainers – alcoholic beverages and snacks are

also served (these celebrations are in addition to our regular Happy Hour).

Prescare Vela 1. Accommodation – principles

A range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.













dementia

1.4 Accommodation – innovations and special features Children’s playground with seating surrounding a BBQ area

Cinema/Theatre – seats 24 persons in theatre seating









Meals available for guests on request

2.2 Food - innovations and special features In-house restaurant theme nights once a month Private function room available on request



One or more large screen TV with video / DVD in a lounge area with no cable/satellite TV Provision of colour TV, with remote control capability, to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books


designed for persons living with dementia, with raised beds available and some plants


routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Personalised Anniversary Celebrations Monthly theatre screening Provision of dedicated bus fitted appropriately for the transport of residents






o Nail technician service – for ladies and gentlemen

o Beautician service – facials

o Assistance to attend to personal shopping






o Lifetime celebration program

3.3 Services - innovations, culture of service and special features Current Affairs Discussion Group Diversional Therapy Coordinator.

Proserpine Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings




aids






1.4 Accommodation – innovations and special features All ESS rooms are single with private ensuite Two aviaries in tropical landscaped grounds Overnight guest accommodation


2.1 Food Choice of at least 3 main courses plus entree/soup and/or a choice of desserts at lunch and










2.2 Food – innovations and special features Men’s luncheon outings Ladies’ luncheon outings Birthday parties hosted by Proserpine Lioness Ladies Club

3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, overand above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.










Bocchia team competitions

Scrapbooking activites group




(Residents may be asked to pay for the cost of admission to events or venues.) Outings to the “Morning Melodies” Concerts

Opportunity to attend special day trips organised by local community groups







“Hands on Care”: Complimentary hand care for residents provided in a relaxed, social environment

Facials: Availability of monthly facial by qualified beautician (at resident cost)






Availability of massage by a contracted, qualified masseuse in Proserpine (at resident cost)


3.3 Services - innovations, culture of service and special features Visiting Pets Program “Picasso Painters” Art Group Interactive Games Afternoons

Men’s Club Cookery Club.

Raffin Place 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.







aids






1.4 Accommodation – innovations and special features Theatrette with specialised hearing aid induction system Water feature – fountain in beautifully landscaped grounds All rooms are single with private ensuite facilities









fruit and biscuits)

2.2 Food - innovations and special features “At your request”. This is a web-based service for the home’s a la carte menu and can be

accessed by (or on behalf of) residents who are computer savvy and want to individually select their daily menu

High Teas: This is weekly (or as determined by the resident) afternoon tea service with silver platter, club sandwiches, quiet ambiance

“Coffee Carte”. This is a mobile coffee shop with cappuccino, muffins, kiosk items and will be mobilised twice a day (or as determined by resident need) to be utilised at Raffin Place throughout the outdoor or indoor areas

3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the

overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.





•Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo




Men’s Club




Residents may be asked to pay for the cost of admission to events or venues. Monthly outings to the local clubs/pub for lunch

Movie outings: trips to the local movie theatres arranged on request





Resident to pay for cost of the service. Availability of fortnightly manicure by qualified technician (at resident cost)







Resident to pay for cost of the service. Availability of fortnightly massage by qualified masseur (at resident cost)

Availability of monthly acupuncture by qualified practitioner – as assessed as suitable (at resident cost)

Weekly Tai Chi lessons


3.3 Services - innovations, culture of service and special features Computer den with Internet access Pre admission Service: Service provided for residents on request to help arrange furniture

removal: packing & moving into residential care (at resident cost) Eden Philosophy Facility: Incorporation of children’s play area, plants and animals such as a pet

dog and birds for every pod of care On-site convenience store (5 days a week) Children’s Menu: In keeping with our Eden Philosophy, we wish to encourage our residents and

their children to dine in and utilise the private or communal areas for meals when children visit.

Raynbird Place 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.





or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents

At least one private function/dining room for residents and visitors, separate from main dining area(s)

Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility

aids






1.4 Accommodation – innovations and special features Theatrette with specialised hearing aid induction system Birdies: on-site Cafe All rooms are single with private ensuite facilities









fruit and biscuits)

2.2 Food - innovations and special features Alfresco dining in the café courtyard











Men’s club

Intergenerational Program





Monthly outings: trips to the local clubs/pub for lunch

Movie outings: trips to the local movie theatres arranged on request






Availability of fortnightly manicure by qualified technician (at resident cost)








Availability of fortnightly massage by qualified masseur (at resident cost)

Availability of monthly acupuncture by qualified practitioner (at resident cost) – as assessed as suitable

Weekly Tai Chi lessons


3.3 Services - innovations, culture of service and special features Lounge/library area with computer and Internet access Pre-admission Service: Service provided for residents on request to help arrange furniture

removal; packing & moving into residential care (at resident cost) Eden Philosophy Facility: Incorporation of children’s play area, plants and animals such as a pet

dog and birds for every pod of care On-site convenience store (5 days a week).

Regis Allora Lodge

1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings

1.2 Accommodation – features Individual single rooms have an average floor area of 14m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents’



or staff Internal lounge /dining / sitting rooms at a minimum ration of 1 per 10 residents At least one private/function room for residents and visitors, separate from main dining area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility

aids

1.3 Accommodation - furniture and fittings Tea and coffee making facilities provided in residents’ rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


1.4 Accommodation – innovations and special features Garden water feature Flagpole and remembrance area









2.2 Food - innovations and special features Celebrations of birthdays, monthly themed events eg. Anzac Day, Mother’s Day High Tea – monthly afternoon teas with 3 point sandwiches, Devonshire tea and scones The Big Cooked Breakfast in addition to current continental choices



One or more large screen TV with video / DVD in a lounge area, with no cable/satellite TV.

Provision of colour TV, with remote control capability, to each resident’s room





Arm Chair Travel: residents are shown a professional movie on a designated country and then do an activity and eat food related to that culture

Men’s Group: Men only club every month to enjoy a male peer group get together that may include beer and snacks, male-oriented activities, including trips to the pub for lunch, watching old western movies, and guest speakers.




Residents may be asked to pay for the cost of admission to events or venues. Small group outings to special places of interest, including musicals at the nearby community

theatre, shopping centre, parks






Resident to pay for cost of the service. Facials: qualified beautician to treat the ladies to facials (at resident cost)






Resident to pay for cost of the service. Massage: monthly availability of full body massage by contracted qualified masseuse (at

resident cost and subject to suitability assessment)

Individual therapy sessions – one on one therapy involving foot massages etc

Waxing: Monthly availability of face or body waxing by contracted, qualified beautician (at resident cost and subject to suitability assessment).

3.3 Services - innovations, culture of service and special features Tai Chi Classes: volunteers and staff run these exercise and meditation classes Personal shopping services: available as requested by resident or family (at resident cost) to

purchase goods on behalf of the resident for their needs Beauty Day: a monthly day where lady residents can choose to be pampered and have a full

facial makeover by staff or volunteers An Interest Club which can include (depending on resident interest) a walking club, card club,

book club or news & views current affairs group.

Regis Anchorage House 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008








aids

1.3 Accommodation - furniture and fittings Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


1.4 Accommodation – innovations and special features On-site convenience store


2.1 Food Choice of at least 2 main courses plus entrée/soup and/or choice of desserts at lunch and dinner Pre-dinner drinks / cocktail time / happy hour at least once a week






2.2 Food - innovations and special features Celebrations of birthdays, monthly & bi monthly themed events eg. Anzac Day, Mother’s Day The Big Cooked Breakfast in addition to current continental choices High Tea – monthly afternoon teas with 3 point sandwiches, Devonshire tea and scones









Arm Chair Travel: residents are shown a professional movie on a designated country and then do an activity and eat food related to that culture.

Men’s Club: Men only club every month to enjoy a male peer group get together that may include beer and snacks, male oriented activities, including trips to the pub for lunch, watching old western movies and guest speakers.




(Residents may be asked to pay for the cost of admission to events or venues.) Small group outings to special places of interest including local theatre or musical acts at the

community centre, shopping centres and parks etc.






Facials: Qualified beautician to treat the ladies to facials (at resident cost)






Massage: Monthly availability of full body massage by contracted, qualified masseuse (at resident cost and subject to suitability assessment).

Individual therapy sessions; One-on-one therapy involving foot massage etc.

Waxing: Monthly availability of face or body waxing by contracted, qualified beautician (at resident cost and subject to suitability assessment).

3.3 Services – innovations, culture of service and special features Tai Chi Classes – Volunteers and staff run these exercise and meditation classes. An Interest Club which can include (depending on resident interest) a walking club, card club,

book club or news & views current affairs group. Personal Shopping Service: available as requested by resident or family (at resident cost) to

purchase goods on behalf of the resident for their needs Beauty Day – A monthly day where staff and volunteers do full make-up and make-over do's with

all our lady residents.

Regis Lakeside 1. Accommodation – principles



buildings

1.2 Accommodation – features Individual single rooms have an average floor area of 14m² or more (excluding ensuite) Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents’




aids

1.3 Accommodation - furniture and fittings Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


1.4 Accommodation – innovations and special features On-site convenience store Garden Water Feature


2.1 Food


Pre-dinner drinks / cocktail time / happy hour at least once a week




Meals available for guests on request (at small cost)

Selection of snacks and non-alcoholic beverages available 24 hours / day (additional to water, tea/coffee, juices, fruit, biscuits)

2.2 Food - innovations and special features Celebrations of birthdays, monthly & bi monthly themed events eg. Anzac Day, Mother’s Day

High Tea – monthly afternoon teas with 3 point sandwiches, Devonshire tea and scones

The Big Cooked Breakfast in addition to current continental choices.



One or more large screen TV with video/DVD in a lounge area with no cable/satellite TV






Arm Chair Travel: residents are shown a professional movie on a designated country and then do an activity and eat food related to that culture.

Men’s Club: Men only club that meets once a month to enjoy a male peer group get together that may include beer and snacks, male oriented activities, including trips to the pub for lunch, watching old western movies and guest speakers etc.




(Residents may be asked to pay for the cost of admission to events or venues.) Small group outings to special places of interest, including local theatre or musical acts at the

community centre, shopping centres, parks etc.






Facials: Qualified beautician to treat the ladies to facials (at resident cost)

Manicures by a qualified nail technician (at resident cost)






Massage: Monthly availability of full body massage by a contracted, qualified masseuse (at resident cost and subject to suitability assessment)

Individual Therapy Sessions: One-on-one therapy involving foot massages etc.

Waxing: Monthly availability of face or body waxing by contracted, qualified beautician (at resident cost and subject to suitability assessment)

3.3 Services – innovations, culture of service and special features Tai Chi Classes – Volunteers and staff run these exercises and meditation classes. An Interest Club which can include (depending on resident interest) a walking club, card club,

book club or news & views current affairs group Personal Shopping Service: available as requested by resident or family (at resident cost) to

purchase goods on behalf of the resident for their needs

Beauty Day: A monthly day where staff and volunteers do full make-up and make-over do's for all our lady residents.

Regis Parkland Manor 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation - building standards The applicant accepts as a condition of approval that the building will meet or exceed 2008





or staff Internal lounge /dining / sitting room spaces provided at a minimum ratio of 1 per 10 residents At least one private function/dining room for residents and visitors, separate from the main dining



1.3 Accommodation - furniture and fittings Tea and coffee making facilities provided in residents’ rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


1.4 Accommodation – innovations and special features Garden water feature in beautifully landscaped grounds

On-site café and convenience store Aviary









2.2 Food - innovations and special features Women’s Club Devonshire Afternoon Teas: Lady residents are served a traditional Devonshire

afternoon tea in a separate room Garden Parties: Special morning or afternoon teas or lunches are catered in the gardens Tea/coffee making facilities are available in the sitting rooms for resident and visitor use at any

time




Provision of colour TV, with remote control capability, to each resident’s room


Private gardening areas/ garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants.





Arm Chair Travel: Activity in which residents view professional travel videos on a chosen country; participate in quizzes; enjoy snacks relevant to the country of the day





Residents may be asked to pay for the cost of admission to events or venues. Small group outings to special places of interest, including musicals at the nearby community

theatre, shopping centres, parks

Movie afternoons – transfer by bus or maxi-taxi to the local movies






Resident to pay for cost of the service. Facials: qualified beautician to treat the ladies to facials (at resident cost)


“Old-fashioned barber service” in the hairdressing salon with hot towels and pomade (at resident cost)





Resident to pay for cost of the service.

Massage: Monthly availability of full body massage by contracted, qualified masseuse (at resident cost and subject to suitability assessment)

Sensory stimulation sessions: One-on-one sessions involving a range of activities to stimulate all the senses and induce relaxation

Waxing: Ladies waxing provided in-house by local beautician (at resident cost)


3.3 Services - innovations, culture of service and special features Tai Chi Classes – volunteers and staff run these exercise and meditation classes Personal Shopping Services: in addition to scheduled shopping excursions, once per month,

residents are assisted to compile shopping lists for personal items that one of our activities officers shops for on their behalf.

A computer is set up with Internet access for resident enjoyment and keeping in touch with relatives and friends.

Beauty Day - A monthly day where lady residents can choose to be pampered and have a full facial makeover by staff or volunteers.

News & Views Group: Once a week residents meet over a specially catered morning tea to discuss the week’s current affairs and topical issues.

Regis Treetops Manor 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.



1.2 Accommodation – features Individual single rooms have an average floor area of 16m2 or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of


or staff Internal lounge /dining / sitting room spaces provided on the basis of at least 3m² per resident At least one private function/dining room for residents and visitors, separate from main dining

area(s) Natural light and vistas to a majority of residents' rooms

Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility







1.4 Accommodation – innovations and special features Purpose built theatrette



dinner Pre-dinner drinks / cocktail time / happy hour at least once a week *BBQs / special occasion meals provided over and above routine social and cultural meals and







2.2 Food - innovations and special features

3. Services – principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like.

In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle.



Provision of telephone handset, to each resident’s room


Private gardening areas/ garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants.




Arm Chair Travel: Activity in which residents view professional travel videos on a chosen country; participate in quizzes; enjoy snacks relevant to the country of the day





Residents may be asked to pay for the cost of admission to events or venues. Regular visits to local restaurants, cafes, pokies, sporting clubs and parks

Visits to art Exhibitions and performing arts centre






Resident to pay for cost of the service. Professional manicure treatments (at resident cost)

Facial treatments an cosmetic make-overs (at resident cost)

Special hairdressing treatments, including perms and tints, provided by professional hairdresser in the on-site salon (at resident cost)





Resident to pay for cost of the service. Massage: Monthly availability of full body massage by contracted, qualified masseuse (at

resident cost and subject to suitability assessment)

Fall prevention and balance program developed by physiotherapist

Music therapy and music for reminiscing


3.3 Services - innovations, culture of service and special features Specialty staff Visits to the in-house theatrette for private family or group sessions Gardening project days.

Regis Yeronga1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.





area(s)

Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility







dementia

1.3 Accommodation – innovations and special features Family retreat Cinema room Day spa










Food - innovations and special features High teas The Club Services Cafe Recipe library (over 300 recipes)






designed for persons living with dementia, with raised beds available and some plants Activities offered to residents as additional choices that are available to them as individuals. Armchair travel Men’s group Outings offered to residents as additional choices that are available to them as individuals.

Residents may be asked to pay for the cost of admission to events or venues. The Luncheon Local theatre outings


resident for personal enjoyment. Resident to pay for cost of the service. Facials Manicures Waxing Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

Resident to pay for cost of the service.

Massage Aromatherapy Individual therapy sessions

3.3 Services - innovations, culture of service and special features e-Zone Tapestry of life Turn down gift Monthly themed calendar tool.

Rosevale Court 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings





aids




TV connection capability provided in all residents' rooms

Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


1.4 Accommodation – innovations and special features Each proposed ES house features a central internal courtyard that offers abundant natural light

and water features










2.2 Food - innovations and special features Each floor of the proposed ES houses have fully equipped kitchenettes for resident and relative

use with tea/coffee making facilities, microwave, and fridge – with treats such as ice cream – that are accessible at all times.

Cooking Club: club that meets twice monthly to enjoy preparing food for our various in-house functions as well as for luncheon or afternoon tea bus trips.












Men’s Club: Monthly club for the gents to enjoy a ‘men only’ get together with guest speakers, visiting entertainers, beer, wine and hot savouries.

Armchair Travel: Viewing of professional videos specific to the country of the residents’ choice.

Decorations, menus and activities for the day are themed to the particular country. to be over and above outings that are either:



Residents may be asked to pay for the cost of admission to events or venues. ‘Tournament of the Minds’: Monthly outing to other local residential aged care facilities (on a

rotational basis) where residents enjoy participation in quiz competition followed by morning tea.

Weekly bus trips to local shopping centre with Star Transport (at resident cost for purchases and small transport fee).





Resident to pay for cost of the service. Manicure by visiting nail technician at resident cost.

Monthly facials by visiting qualified beautician (at resident cost and subject to skin integrity assessment).

Shopping Service: Fortnightly service for residents unable to join organised shopping outings (at resident cost for purchases only).





Resident to pay for cost of the service. Aromatherapy: Weekly complimentary individually planned aromatherapy with hand, foot or

shoulder massage.

Fortnightly availability of full body massage by qualified masseuse – as requested and at resident cost.


3.3 Services - innovations, culture of service and special features Current Affairs Discussion Group: Twice weekly group that gathers to read the local and national

newspapers to be followed by discussions on current topics of interest.

RSL Care Baycrest 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.




residents, subject to availability










dementia

1.4 Accommodation – innovations and special features Provision of a wall mounted flat screen television set, with remote control capability, to each

resident's room.












2.2 Food - innovations and special features Printed Menus








routine in-house group or individual activities provided as part of Specified Care and Services; or

activities provided to meet the resident's assessed care needs.


Music activities with music therapist, dedicated ½ day each week

Choral Activities


routine in-house group or individual outings provided as part of Specified Care and Services; or

outings that are provided to meet the resident's assessed care needs.




routine services provided as part of Specified Care and Services; or

services that are provided to meet the resident's assessed care needs.


Beauty Therapist (mobile) – Hand and Foot massage






Massage Services (general massage)



3.3 Services - innovations, culture of service and special features National and Veterans specific commemorative events and functions Provision of canteen trolley to visit residents on weekly basis Provision of writing paper and envelopes personalised for Baycrest Extra Service Provision of internet access in each room.

RSL Care Fairways 1. Accommodation – principles







aids




Tea and coffee making facilities provided in residents' rooms, when requested and appropriate TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


dementia












2.2 Food - innovations and special features Provision of brunch as a menu option Monthly BBQ breakfasts








routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Choral activities Provision of dedicated bus fitted appropriately for the transport of residents





Resident to pay for cost of the service. Beauty Therapists (mobile) – Hand and Foot massage





Resident to pay for cost of the service. Massage therapy



3.3 Services - innovations, culture of service and special features National and Veteran specific commemorative events and functions Provision of extra service paper/notelets Provision of canteen trolley to visit residents on a weekly basis.

RSL Care Fairview Retirement Community1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings


residents, subject to availability Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility


1.3 Accommodation - furniture and fittings Designer selected superior décor and fittings. Examples of fittings are: wall panelling, works of art,

quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people’s homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.




dementia











2.2 Food - innovations and special features Printed menus in specifically designed menu covers









routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. A professional artist provides tuition at weekly painting classes for those residents interested Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal services Dedicated hairdressing salon Recognised superior brand name toiletries provided in addition to those provided as part of


Massage therapy Provision of escort to outside appointments, as requested by resident or family

3.3 Services - innovations, culture of service and special features National and Veterans specific commemorative events and functions Provision of extra service notelets.

RSL Care Farnorha Retirement Community 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings





aids




TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms

Computer and/or cable or satellite TV connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


dementia











2.2 Food - innovations and special features Brunch available on request


3.1 Services - lifestyle and interests








Cheese and Wine evenings

In-house movie nights




(Residents may be asked to pay for the cost of admission to events or venues.) Lunches at the Esplanade

Visits to the Choral Society







Qualified beauty therapists will offer facials, hand and nail care and foot spas.

Spa Therapy






Massage available on request



3.3 Services - innovations, culture of service and special features Provision of Extra Service paper/notelets Veteran specific events ie Remembrance Day and ANZAC Day Provision of a canteen trolley to visit residents on a weekly basis.

RSL Care Moreton Shores 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings




aids Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of





dementia











2.2 Food - innovations and special features Option of Brunch with limited menu choice








routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Provision of dedicated bus fitted appropriately for the transport of residents






Professional facial and manicure services will be available on request




3.3 Services - innovations, culture of service and special features Provision of Extra Service paper/notelets Provision of a canteen trolley to visit residents weekly Celebration of Veteran specific events eg Remembrance Day and ANZAC Day.

RSL Care Rowes Bay 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008














dementia

1.4 Accommodation – innovations and special features 2 x garden potting sheds. One in adjacent to each covered patio area. These robust additions

have been constructed with ample shelving and work areas to support a range of gardening activities. Whilst shaded, their designs still enable ample lighting for propagation.

A water feature situated in the tropical courtyard provides continuous sounds of gentle running water which attracts birdlife and enchases the naturalness of the environment.











2.2 Food - innovations and special features Cooked breakfast/brunch monthly Table menus









Activities provided to meet the resident's assessed care needs.

Fish/chips on the beach


Outings that are provided to meet the resident's assessed care needs.

Residents may be asked to pay for the cost of admission to events or venues. Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services - enhanced personal services Additional personal grooming and beauty services (e.g. facials,manicures) chosen by the resident

for personal enjoyment. These are to be over and above services that are either:

routine services provided as part of specified Care and Services; or

services that are provided to meet the resident’s assessed care needs

Resident to pay for cost of the services Beauty therapy services will be available



routine services provided as part of specified Care and Services; or

services that are provided to meet the resident’s assessed care needs

Resident to pay for cost of the services massage


3.3 Services - innovations, culture of service and special features Veteran commemorative events and regular visits and interaction with serving members of

Australian Air Force Extra Services Note Writing paper Pet Therapy – Delta society of Australia

RSL Care Sunset Ridge Retirement Community 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings




aids






dementia












2.2 Food - innovations and special features Option of Brunch with limited menu options












Professional facial and manicure services will be available on request






Massage therapy available on request



3.3 Services - innovations, culture of service and special features Celebration of events: eg Remembrance Day and ANZAC Day Provision of Extra Service paper/notelets Provision of a canteen trolley to visit residents weekly

RSL Care Tantula Rise 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards

The applicant accepts as a condition of approval that the building will meet or exceed 2008 certification standards for new buildings within 2 years of the date of Extra Service approval











dementia

1.4 Accommodation – innovations and special features All rooms are single rooms with spacious ensuites fully equipped with appropriate living aids A cinema style pull down screen will be provided in the activity area with a ceiling fixed Projection

Unit for movie viewings.












2.2 Food - innovations and special features Printed menus will be provided in each dining area at each table










Computer Club

Music listening room




Residents may be asked to pay for the cost of admission to events or venues. Men’s club fishing trips to the Maroochy River






Resident to pay for cost of the service. Manicure

Aromatherapy

Hand massage and foot massage




3.3 Services - innovations, culture of service and special features National and veteran specific commemorative events and functions Literary appreciation group and biographical opportunity Provision of writing paper and envelopes personalised for the Tantula Rise community available

at writing desk in the reading room.

Sandbrook Assisted Aged Care 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008



buildings





aids






1.4 Accommodation – innovations and special features Business Centre with internet and email facilities On-site Kiosk Internal landscaped courtyards with water features

2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services,

and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods.


dinner

Pre-dinner drinks / cocktail time / happy hour at least once a week







2.2 Food - innovations and special features Cultural Theme Days: foods from around the world are prepared and enjoyed by residents

Alfresco dining in courtyards in warmer months









Pamper Parlour: Weekly opportunity for the ladies to gather and enjoy a mini facial, hand massage etc.(no additional cost to residents)

Men’s club: Weekly club for men only. An opportunity for gentlemen residents to enjoy a beer (or wine, soft drinks) and socialise with their peers




Residents may be asked to pay for the cost of admission to events or venues. Shopping Trips: Weekly shopping excursion to various local shopping complexes (resident pays

cost of purchases and refreshments)

Small group outings: Regular outings to places of interest and various activities eg. Ten Pin Bowling, Currumbin Wildlife Sanctuary, Maleluca Station (resident pays cost of entry fees tickets refreshments).






Resident to pay for cost of the service. Barber Shop Service: Fortnightly availability of haircut, shave and hot towel treatment for the the

gentleman residents (small additional fee)

Facials: Fortnightly availability of facial by qualified beautician (subject to skin integrity assessment) (small additional fee)

Manicures: Fortnightly availability of manicure by qualified nail technician/beautician (additional fee)





Resident to pay for cost of the service. Massage: Weekly availability of massage by qualified masseuse (low additional fee)

Reiki: Fortnightly availability of Reiki by qualified practitioner (low additional fee)

3.3 Services - innovations, culture of service and special features

Movie Club: Monthly club that meets to view a movie of their choice on the big screen. Popcorn, soft drinks and Jaffas provided.

One-on-one therapy: Weekly program that extends to every resident once a week. Of great benefit for those who do not attend group activities. An opportunity to engage in general conversation, enjoy a gentle massage and discuss problems etc.

Current Affairs Discussion Group: Weekly group that gathers to read local and national newspapers followed by lively discussion on events.

Dedicated Physio Room & Gymnasium: The first floor features a large physio and gym room with large windows offering panoramic views over the neighbourhood.

Topic Club Discussion Group: Weekly group that gathers to discuss chosen topics of interest over refreshments.

Shalom Toowoomba 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


certification standards for new buildings within 2 years of the date of the Extra Service approval



or staff Internal lounge /dining / sitting rooms at a minimum ration of 1 per 10 residents Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility

aids

1.3 Accommodation - furniture and fittings TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer connection capability provided to all residents’ rooms Sufficient dedicated power points for appliances in residents’ rooms (with a minimum of four


1.4 Accommodation – innovations and special features All rooms are single with private ensuite facilities Dedicated computer room and library Large, beautifully landscaped courtyard incorporating fountain feature and under cover barbeque

area







Meals available for guests on request (at small cost) Selection of snacks and non-alcoholic beverages available 24hrs /day (additional to water,


2.2 Food - innovations and special features Coffee Shop with internal and external seating, providing professional expresso/cappuccino, other

beverages and light snacks. “Wild Horses’ (brumbies) Day”: Residents bake fresh bread, cakes, relishes, slices etc. with staff

assistance. Birthday morning teas: Residents’ birthdays in any month are celebrated at a special morning tea

with a quality selection of sandwiches, cakes and pastries.










Computer Club

Creative Writing Group




Residents may be asked to pay for the cost of admission to events or venues. Monthly morning coffee club outings to a variety of local venues

Movie outings: monthly trips to the local movie theatre which has wheelchair access






Resident to pay for cost of the service. Professional hand and nail care by qualified nail technician available on request (at resident cost)

Facial treatments by qualified beautician available on request (at resident cost)

Speciality grooming items available for purchase from a range on the trolley/store cart with other personal items, additional to those provided at no cost as specified services, available on request (at resident cost)





Resident to pay for cost of the service. Weekly yoga / meditation / relaxation lessons

Massage service by qualified masseur available (at resident cost)


3.3 Services - innovations, culture of service and special features Outings to special places of interest, including floral festivals, museums etc. as planned in

consultation with residents. Painting group – provision of painting lessons, with instructional outings to Art Galleries and trips

to places of scenic interest to paint. Choir group - regular sessions in the home, with staff leading in a variety of musical styles. Craft club – residents share their experience in a range of crafts with others, and learn new skills

from staff.

Sheridan Gardens Care Facility1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.










Colour coordinated decor and quality fittings. Includes quality furniture, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.




dementia

1.4 Accommodation – innovations and special features Sensor Lights to Toilet and Ensuite


2.1 Food Choice of at least 2 hot dishes, excluding porridge, at each breakfast Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and






Availability for each resident of their preferred hot meal presented at least twice per week (subject to dietary restrictions)



2.2 Food - innovations and special features 1 x different Cultural Meal served weekly, e.g. Indian, Chinese 1 x Champagne Breakfast on Melbourne Cup Day & Oaks Day

Meat Pies, Sausage rolls, beer, streamers, posters for NRL Grand Final Day and State of Origin matches




Provision of telephone handset to each resident's room Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books


designed for persons living with dementia, with raised beds available and some plants Activities offered to residents as additional choices that are available to them as individuals.

These are to be over and above activities that are either: routine in-house group or individual activities provided as part of Specified Care and Services; or activities provided to meet the resident's assessed care needs. Outings to river fishing / RSL or football for those that wish to go with paid carers Trip to the local races and picnic basket lunch Outings offered to residents as additional choices that are available to them as individuals. These


to pay for the cost of admission to events or venues.) Weekly external Bingo venue Weekly external Movie day Provision of dedicated bus fitted appropriately for the transport of residents

3.2 Services – enhanced personal services Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the

resident for personal enjoyment. These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident’s assessed care needs. One point is available for each distinctly different service where the provider organises access to

the service for the resident reasonably frequently. Resident to pay for cost of the service. Facials in the hairdressing salon Manicures in the Therapy Room

Waxing Services available for ladies in Therapy Room Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.


the service for the resident reasonably frequently. Resident to pay for cost of the service. Aromatherapy Pedicure Recognised superior brand name toiletries provided in addition to those provided as part of


3.3 Services - innovations, culture of service and special features Veterans Affairs Group Scrap Booking Group High Dinner Cabaret

St James Park Centre Care 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings.





aids






1.4 Accommodation – innovations and special features All rooms are single with private ensuite All rooms have their own door providing direct access to the balcony or courtyard offering view to

the parkland, hinterland or landscaped garden Hand dryer and heater in all residents’ ensuites











2.2 Food - innovations and special features Cooking club Residents and their families have 24hrs access to tea and coffee making facilities, biscuits, and

microwave facilities in the kitchenette or the private dining room Central Tea Pavilion: Separate, stand alone fully equipped Tea Pavilion set amongst the

landscaped grounds











Art & Craft Club

One-on-one Activity Program





Fortnightly small group shopping outings followed by coffee / morning tea at the local Coffee Club

Weekly luncheon trip to the Helensvale Bowls Club






Beauty Parlour

Manicure by trained nail technician arranged on request (at resident cost)






Massage therapy

Sensory Stimulation

Provision of escort to outside appointments, as requested by resident or family(at cost)

3.3 Services - innovations, culture of service and special features Comprehensive Entertainment Program: At least 2 concerts per week by visiting entertainer Weekend Movie Marathon: Movie marathon held every weekend where residents can enjoy a

selection of movies of their choosing, viewed on the big screen Visiting shopping displays: Local shoe outlet that visits St James Park for residents to make

purchases Water features in the grounds.

Sunnymeade Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings






aids






1.4 Accommodation – innovations and special features All single resident rooms have a large ensuite The majority of the residents’ room have a small sitting area located just outside their door. A

number of residents like to sit and eat their meals in these small “nooks” and enjoy watching the world pass by




(each counts as one dish) Choice of at least 3 main courses plus entree/soup and/or a choice of desserts at lunch and








fruit and biscuits)

2.2 Food - innovations and special features Each resident will receive an individual menu from which to choose the meals for the following

day A printed menu will be displayed on each table Special items and food of choice provided in conjunction with birthday celebrations for residents












Residents may be asked to pay for the cost of admission to events or venues Provision of dedicated bus fitted appropriately for the transport of residents


Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:

routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care need Resident to pay for cost of the service. The Service has a hairdressing salon on site Residents are able to have a massage from a qualified masseuse The hairdresser also does facials and personal grooming Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

These are to be over and above services that are either: routine services provided as part of Specified Care and Services; or services that are provided to meet the resident's assessed care needs. Resident to pay for cost of the service. Residents are able to access a qualified Reike Therapist Residents are able to access a range of massage treatments from a qualified masseuse

3.3 Services - innovations, culture of service and special features Residents are able to make appointments with staff who provide facials and make up therapy A fully equipped gymnasium with a heated pool is available for resident use on site A variety of magazines including language specific magazines will be available for residents

The Claremont Private Residential Care

1. Accommodation - principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – features Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents'











dementia

1.3 Accommodation – innovations and special features Gymnasium Movie Theatre Roman spa baths



(each counts as one dish) Choice of at least 2 main courses plus entrée/soup and/or a choice of desserts at lunch and








fruit and biscuits)

2.2 Food - innovations and special features High Tea








Activities offered to residents as additional choices that are available to them as individuals. Share market Computer coaching Outings offered to residents as additional choices that are available to them as individuals.

Residents may be asked to pay for the cost of admission to events or venues. Outings to local community and churches Outings to local events (shows, market days etc) Provision of dedicated bus fitted appropriately for the transport of residents


resident for personal enjoyment. Resident to pay for cost of the service. Beautician Culturally identified treatments Dedicated hairdressing salon Additional elective tactile or massage services chosen by the resident for personal enjoyment.

Resident to pay for cost of the service. Mobile massage service Mannah yoga Recognised superior brand name toiletries provided in addition to those provided as part of


3.3 Services - innovations, culture of service and special features Residents’ education calendar

The Good Shepherd Nursing Home 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings

1.2 Accommodation – features

Individual single rooms have an average floor area of 16m² or more (excluding ensuite) Provision of toilets and showers over and above the ratios for 2008 certification requirements More than 50% of rooms are private single rooms, with options for shared rooms at the request of




aids






1.4 Accommodation – innovations and special features Aqua-flow therapy bath Overnight accommodation for visitors in privately ensuited family suite Four larger rooms for the accommodation of couples











2.2 Food - innovations and special features Residents will be able to select meals from printed menus Breakfast in bed on weekends – at resident choice Alfresco dining on the verandas, sun porch or in the gazebo










Wood-workers Club: Weekly club for the gentlemen to enjoy sanding, polishing and painting woodworks (provided by the Home) under the guidance and companionship of a suitably qualified volunteer.

Tai Chi: Twice weekly Tai Chi classes conducted by a qualified Tai Chi instructor.

Movie Club: Individual residents can nominate feature movies that they would like to see. Trips to the local cinema are then arranged, morning/afternoon tea at local coffee shop to follow.




Residents may be asked to pay for the cost of admission to events or venues. Coffee Club: Fortnightly coffee outings to local cafes






Resident to pay for cost of the service. Fortnightly manicure by qualified beautician (at resident cost)

Weekly facial by qualified beautician (at resident cost)


Shopping Trolley Service: On-site mobile shopping service from which residents may purchase personal items, cosmetics, toiletries, nick nacks, confectionary, cards etc (in addition to regular bus outings to local shopping centres and assisted shopping)




Resident to pay for cost of the service. Weekly massage by visiting masseuse – at resident cost

Aqua-flow therapy bath sessions in fully equipped bathroom, at least monthly

Complimentary weekly, individually planned aromatherapy


3.3 Services - innovations, culture of service and special features Multicultural Nights: held at least once per month to celebrate cultural diversity. Appropriate

decorations and special menus are created. Men’s Group: weekly group that meets to enjoy some beers and snack foods and watch sport,

have a chat, or toil away in the proposed “Men’s Shed”.

The Terraces Assisted Aged Care 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.







aids




TV connection capability provided in all residents' rooms Phone connection capability provided in all residents' rooms Computer and/or cable or satellite TV connection capability provided to all residents’ rooms



1.4 Accommodation – innovations and special features Business hub with computers with Internet access Overnight guest accommodation in single, privately ensuited room Dedicated treatment rooms










2.2 Food - innovations and special features Covered outdoor BBQ terrace for parties/special occasions Luncheon outings to local eateries Monthly Friday night “Take-away” night (resident to pay for cost of meal)







Separate external buildings available for residents’ leisure activities, e.g., workshop, garden shed, gazebo




Men’s Club

Internet tutoring with staff/volunteer coordinator




Residents may be asked to pay for the cost of admission to events or venues. Shopping Trips: Weekly shopping excursions to various local shopping complexes

Small group outings: Regular outings to places of interest and various activities eg. Ten Pin Bowling, Currumbin Wildlife Sanctuary


3.2 Services – enhanced personal services Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the




Resident to pay for cost of the service. Barber Shop Service: Fortnightly availability of haircut, shave and hot towel treatment for the

gentleman residents (small additional fee)

Facials: Monthly availability of facial by qualified beautician (subject to skin integrity assessment; small additional fee)

Manicures: Monthly availability of manicure by qualified nail technician/beautician





Resident to pay for cost of the service. Massage: Monthly availability of massage by qualified masseuse (low additional fee)

Reiki: Fortnightly availability of Reiki by qualified practitioner (low additional fee)


3.3 Services - innovations, culture of service and special features Movie Club: Monthly Club that meets to view a movie of their choice on the big screen. Popcorn,

soft drinks and Jaffas provided. Current Affairs Discussion Group: Weekly group that gathers to read local and national

newspapers followed by lively discussion on events. Lobby Shop On-site café Tai Chi lessons.

TriCare Bayview Place Nursing Centre 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.






or staff Internal lounge / dining / sitting rooms at a minimum ratio of 1 per 10 residents

Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents






1.4 Accommodation – innovations and special features Supply of large screen television, DVD/video player and bar fridge to all residents’ rooms Private balcony/courtyard (with outdoor furniture) overlooking gardens and/or canal









fruit and biscuits)

2.2 Food - innovations and special features Mini bar facility provided to residents’ bar fridges.

Supplies will include soft drinks, chocolates, peanuts and alcoholic drinks (where appropriate). This will be a user-pays basis to allow cost recovery of products.

Monthly “Gentlemen’s Breakfast”.












Information technology activities – private and assisted use of the computer (including internet access)

Access for clubs to come to the facility for individuals to maintain interests, eg card club members who wish the club to come to the facility





Catering for special resident/family functions






Beauty therapy services – manicure, footbath and massage

Staff attend to personal shopping on request





Spa bath on request

Barnyard Friends/dog therapy/personal pets kept on the premises. This serves to meet the need for tactile stimulation.



3.3 Services - innovations, culture of service and special features Higher standard laundry services, including valet service and hand washing of delicate fabrics Special extra services co-ordinator.

Tricare Mermaid Beach Aged Care Residence1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces

are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.







area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents






1.4 Accommodation – innovations and special features Supply of large screen television, DVD/video player and bar fridge to all residents’ rooms










fruit and biscuits)

2.2 Food - innovations and special features Mini bar facility provided to residents’ bar fridges. Supplies will include soft drinks, chocolates, peanuts and alcoholic drinks (where appropriate). This will be a user-pays basis to allow cost

recovery of products. Monthly ‘Gentlemen’s Breakfast’












Information technology activities – private and assisted use of the computer (including internet access)

Access for clubs to come to the facility for individuals to maintain interests, e.g. card club members who wish the club to come to the facility











Beauty therapy services – manicure, footbath & massage







Spa bath on request

Barnyard Friends/dog therapy/personal pets kept on the premises. This serves to meet the need for tactile stimulation.



3.3 Services - innovations, culture of service and special features Higher standard laundry service, including valet service and hand washing of delicate fabrics Special extra services co-ordinator.

Tricare Mount Gravatt Private Hostel 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.

1.1 Accommodation – building standards The building meets or exceeds 2008 certification standards for new buildings





aids


art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes.

Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc.




1.4 Accommodation – innovations and special features Air conditioning to each room with individual and private balcony with an overview of the

extensive gardens Numerous community garden areas in landscaped surroundings – native gardens and pergola Individual ensuites available to all residents











2.2 Food - innovations and special features Restaurant quality table settings and décor

Individual and personalised restaurant table service Monthly “Gentleman’s Breakfast”










Information technology activities – private and assisted use of computer with internet accessibility

Access to private areas where the residents can express themselves musically – some musical equipment available – individual and group accessibility




Residents may be asked to pay for the cost of admission to events or venues. Regular monthly trip to the local RSL Club



3.2 Services - enhanced personal servicesNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either:



Resident to pay for cost of the service. Beauty therapy – manicures/foot bath and massage

Staff attend to personal shopping upon request





Resident to pay for cost of the service. Spa bath upon request

“Barnyard Babies”/dog therapy/personal pets kept on premises. This serves to meet the need for tactile stimulation



3.3 Services - innovations, culture of service and special features An Extra Service coordinator Hand washing of delicate fabrics Valet pickup and delivery service.

TriCare Toowoomba Nursing Centre 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.


buildings




area(s) Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandas accessible to a majority of residents Substantial landscaped gardens, readily accessible to residents, including residents with mobility

aids

1.3 Accommodation – furniture and fittings Designer-selected, superior décor and fittings. Examples of fittings are: wall panelling, works of




power sockets)

1.4 Accommodation – innovations and special features Air conditioning to each room controlled by the resident. Individual ensuites available to all residents


2.1 Food Choice of quality wine, beer, soft drinks at main meals Pre-dinner drinks / cocktail time / happy hour at least once a week BBQs / special occasion meals provided over and above routine social and cultural meals and








2.2 Food - innovations and special features Restaurant quality table settings and decor Individual and personalised restaurant table service Monthly ‘Gentleman’s Breakfast’




Separate external buildings available for residents’ leisure activities, eg workshop, garden shed, gazebo




Access for clubs to come to the facility for individuals to maintain interests e.g. bridge club members, card club members attending to play bridge with a resident who are members of the clubs. This is done on an individual basis.

Toowoomba Older Persons Advisory Service hold meetings at the facility as one of its members is at the facility and is an active member




Residents may be asked to pay for the cost of admission to events or venues. Catering for special resident/family functions

3.2 Services - enhanced personal servicesNote: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description.Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either



Resident to pay for cost of the service. Beauty Therapy – Manicures/Foot baths and massage





Resident to pay for cost of the service. Spa bath upon request



3.3 Services - innovations, culture of service and special features Extra Services co-ordinator Valet pick up and delivery service. Dedicated physiotherapy room on site.

Villa Serena 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes.













power sockets) Electric adjustable bed provided for any resident who requests it Objects and lay

1.4 Accommodation – innovations and special features Night lights in ensuites to highlight toilet













2.2 Food - innovations and special features Each week a resident, with the Chef, chooses their favourite dish Private function dining for 20 available on request, with waiter and bar service Once a month the Chef cooks a special surprise menu for the residents












Residents may be asked to pay for the cost of admission to events or venues. Take residents out to their regular activities eg to buy a weekly Lotto ticket, attend monthly

Legacy meetings/functions.






Resident to pay for cost of the service. Facials available weekly

Manicures available weekly





Resident to pay for cost of the service. Recognised superior brand name toiletries provided in addition to those provided as part of


Massages

Reiki

Reflexology



3.3 Services - innovations, culture of service and special features All staff involved in providing one to one services to residents as in a ‘boutique hotel’

environment eg: chef with cooking classes, handyman with men ‘tinkering’, clerk with internet lessons.

Staff are trained to understand that dementia care is about caring for intelligent individuals who display some memory loss.

Pet therapy used extensively with dementia cottage having own dog and Villa having large fish tank and birds. Family pets are welcomed as visitors.

Provision of a garden pavilion with a coffee shop for residents, relatives and visitors to enjoy serving light meals, cakes and coffee.

Relatives and visitors are encouraged to join residents for lunch and dinner.

There are at least 6 different family members that book in for lunch frequently with 40 or more for special occasions eg: Anzac Day BBQ, Christmas lunch and Mother’s Day.

Wongaburra Garden Settlement Hostel 1. Accommodation – principlesA range of accommodation and furnishing choices is available to residents in well maintained buildings and grounds that meet, or are being refurbished to meet, requirements of the 2008 certification standards for new buildings as a minimum. Choices of recreational and communal spaces are available to support varying interactions in an atmosphere that is comfortably social and homelike. Furniture, furnishings and fittings are of a superior standard and indicate that professional attention has been given to the nature of the fittings, the use of a consistent style or styles and the creation of appropriate colour schemes




residents, subject to availability Internal lounge / dining / sitting room spaces provided on the basis of at least 3m² per resident Natural light and vistas to a majority of residents' rooms Courtyards, balconies or verandahs accessible to a majority of residents Substantial landscaped *gardens, readily accessible to residents, including residents with mobility

aids – *water restrictions permitting Professionally landscaped, secure *gardens designed for people living with dementia – *water

restrictions permitting


standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc




dementia

1.4 Accommodation – innovations and special features Individual ensuites available to majority of rooms

2. Food – principlesResidents have access to a wide range of main meals, snack meals and beverage options at times of their choosing. The enjoyment and experience of meals is enhanced by the setting, personal services, and use of quality china, glassware, linen and cutlery. Residents' preferences for meal services are sought and acted upon and a range of options is available for residents with restricted ability to eat some foods




All meals are prepared by chef or cook on site. Superior quality cuts and ingredients, fresh vegetables etc are consistently used

Enhanced dining experience for residents, e.g., enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating





A selection of light meals available at morning tea, afternoon tea and supper (additional to fresh fruit and biscuits)


2.2 Food - innovations and special features Buffet Family Smorgasbord once per month Dining out experience

3. Services - principlesResidents are able to select from a wide range of lifestyle and interest activities and personal services, over and above their assessed care needs. Individual residents' choices and preferences are respected and residents are consulted about changes or innovations in services they would like. In conjunction with the regular review of each resident’s health status and care plan, and within the overall set of services available, each resident is offered the opportunity to re-align the services they receive to their changing lifestyle

3.1 Services - lifestyle and interests

Note: Each service below is to be provided at no additional cost to the resident unless a specific note about cost is included in the description



Substantial DVD / video library, with regular updating of stock and/or library of at least 100 books available, in good condition, and suitable for residents to read, including large print books


Private *gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants --- *water restrictions permitting

Separate external buildings available for residents’ leisure activities, e.g. workshop, *garden shed - *water restrictions permitting, gazebo



o activities provided to meet the resident's assessed care needs

Weekly musical ensemble group

Creative writers club




Residents may be asked to pay for the cost of admission to events or venues Outings pertaining to specific hobbies and pastimes

Evening outings / matinees to cultural events – theatre, music concerts



Additional personal grooming and beauty services (e.g. facials, manicures) chosen by the resident for personal enjoyment. These are to be over and above services that are either



Resident to pay for cost of the service. Feel good, look good program – manicure, facials massage

Complementary individual aromatherapy session fortnightly




Resident to pay for cost of the service. Tai Chi Session

Relaxation Massage



3.3 Services - innovations, culture of service and special features Book club reading Annual holiday – destinations include the tilt train to Rockhampton, the beach, whale watching Pet therapy in keeping with Edenization principles

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