Queen Elizabeth’s Foundation Residential Services Manager - Application Pack

Dear applicant

Thank you for your interest in the post of Residential Services Manager of our Independent Living Service at Dorincourt, Leatherhead. Dorincourt is a 45 bedded registered care home supporting adults with complex disabilities.

This is an exciting time to join QEF and this role provides an ambitious person the opportunity to be part of shaping our future service offer.

QEF is an established charity with the vision and ambition to grow its care and wider range of services. Over the next 5 years we aim to enable many more disabled people achieve greater independence. The service at Dorincourt will re-locate to our new Care and Rehabilitation Centre at Leatherhead Court, Leatherhead in the Spring of 2020. This post will be instrumental in maintaining the delivery of a quality service at Dorincourt whilst transitioning it to be part of the new service in our state-of-the-art building next year.

We plan to transform our care and rehabilitation services into a single modern service where we can develop more innovative and integrated propositions to enable increasing numbers of clients enjoy more satisfying and independent lives.

We are looking for someone with the knowledge, experience and enthusiasm for managing high quality care in a registered service environment. You will be excited about change and have the passion and resilience to support the transformation of our service.

This is a great opportunity for you to make a major contribution to the future delivery of residential services at QEF and I look forward to receiving your application to join us.

Yours sincerely

Janet SchmittDirector of Care and Therapy

1 | P a g e

Our work

You will find information on our website about the services we provide, and you can view our video ‘My Life Now’ to hear our clients talk about the difference QEF has made to their lives.

View here

Our Ambition

As we build on our heritage and expertise, we are looking to the future as we are developing a new state-of-the-art care and rehabilitation centre. Our vision is to be a leading national charity that provides the very best innovative care and services to enable disabled people to live as independently as possible. QEF provides services for over 5,000 adults and children annually and there is an ambition to grow this number significantly. We provide a range of excellent services which include residential neuro rehabilitation for acquired brain injury/stroke, residential adult services supporting complex disabilities, mobility solutions to provide driving skills, wheelchair services and specialist disabled equipment provision for both children and adults.

We are focused on developing further innovative solutions to enable more disabled people to gain independence and these include assistive technology, recreational sport/therapy and enhanced skills development. Our therapies include physiotherapy, speech therapy, occupational therapy, psychology and recreational activities which are all integral to supporting disabled people gain skills to be as independent as possible. We are proud to work with many NHS and Social care organisations delivering specific commissioned contracts including short term neuro rehabilitation and longer-term specialist care.

We are excited about entering the next chapter in our history, with a focus on transforming our services through the development of our new state-of-the-art care and rehabilitation centre. This will be the central hub of QEF that provides a link to all our services and greater community connections

Role Requirements

This is an ideal development opportunity for you to build on existing experience, be part of an exciting project and gain personal development in a supportive environment.

This is a full-time role based in Leatherhead, Surrey. Your 37.5 hours will require some flexibility to ensure the needs of a 24/7 service are met. There is a large staff team of over 80 people and a turnover of £3 million.

This is a registered CQC service and knowledge of registered service delivery is essential together with the option of meeting the requirements of the role of Registered Manager.

The remuneration for this role is circa £42,000 depending on experience.

How to apply

Please send your CV and covering letter by email to Amy Williams, HR Business Partner at: amy.williams@qef.org.uk 2 | P a g e

Your CV will be accompanied by a covering letter which outlines how you meet the role specification.

Please advise Amy if you require any reasonable adjustments during the recruitment process.

Please send your equal opportunities monitoring form to: HR@qef.org.uk

Deadlines for applications: Monday 6 May 2019

To find out more about this role please contact Janet Schmitt, Director of Care and Therapy, by phone: 07919 397610 or by email: Janet.Schmitt@qef.org.uk

Informal visits to Dorincourt are welcomed and available on request.

Recruitment Timetable

Closing date: Monday 6 May 2019

Formal interviews: Tuesday 14th and Wednesday 15th May.

3 | P a g e

JOB DESCRIPTION

Job Title Residential Service Manager

Hours 37.5 hours per week

Department Independent Living Service, Dorincourt

Location Leatherhead

Reports to Director of Care and Therapy

Responsible for Operational management for the residential service including overall line management responsibility for a large staff team

Managing the service through a transformation and organisational change programme

Responsible for the operational budget for the residential service

QEF & ITS FAMILY OF CHARITIES

QEF is a Surrey based charity committed to providing life-transforming services that enable people with disabilities to increase their independence and achieve their goals in life.

We work with over 5,000 disabled children and adults every year with physical or learning disabilities or acquired brain injuries. Whether it’s gaining new skills to live independently, rehabilitation after a brain injury or stroke, or improving independence through increased mobility and accessible holidays; QEF helps disabled people to fulfil their potential in life.

QEF is structured into three main services - Independent Living Services, Mobility Services and Neuro Rehabilitation Services. These are augmented by QEF Retail Trading and a family of smaller charities - MERU which provides innovative product solutions and Sutton Shopmobility and VASD which offer access to and loans of mobility equipment.

ROLE CONTEXT

At QEF Independent Living Services (‘ILS’) we aim to give young adults with complex disabilities the experience, skills and information they need to achieve more independent living. We are committed to ensuring personal dignity, autonomy, choice and freedom for the individual to become more independent and take personal responsibility, within a supportive environment.

JOB PURPOSE

To lead and manage the delivery of person-centred care and support in the residential care service for adults with complex disabilities ensuring all aspects are outstanding and the service is successful and financially viable.

To assist in the delivery of an exciting organisational change programme including the transition of the service to a new environment.4 | P a g e

ROLE RESPONSIBILITIES

Ensure that the service continues to meet all legislative and organisational standards and good practice guidance through operational knowledge and effective quality management

Solve problems that may be complex in nature including adult protection and staffing issues as well as providing action plans to resolve any issues raised through external and internal inspections

Lead, direct, supervise and support staff working within the service to ensure high levels of engagement

Lead and communicate in such a way as to ensure an open and honest culture where staff feel engaged and empowered

Provide specialist advice to staff to enable all client queries, complaints and advocacy matters are dealt with to ensure that effective service performance and quality are maintained

Manage and monitor the operational budget in order to keep within the agreed budget limits on expenditure and to manage resources to obtain best value for money whilst maintaining quality and safety as a first priority

Promote the service in line with marketing plans including undertaking visits and assessments with prospective new clients, attending external events and liaison with funding bodies and other external professionals

Develop, train and motivate staff through leading by example, promoting team work, developing and maintaining a learning culture to ensure high levels of performance

Ensure the building, environment and equipment is maintained to a safe standard through regular review with the Facilities Coordinator

Provide on call cover as required

BEING PART OF QEF MEANS

Actively participating in learning, development and feedback opportunities and cycles as required by QEF’s policies and procedures.

Acting in accordance with relevant legislative and regulatory requirements as may apply from time to time.

Supporting and encouraging the involvement of volunteers. Promoting QEF’s Equal Opportunities policy and avoiding any behaviour that either directly

or indirectly discriminates against others on the grounds of any protected characteristic. Taking Health and Safety duties seriously to ensure your safety and that of your colleagues

and our residents and clients. Being an active team player and attending team meetings and briefings to which you are

invited. Being an ambassador of QEF’s Values and Behaviours in your approach to your role and to

our staff, clients, and residents.

VALUES AND BEHAVIOURS

5 | P a g e

OTHER DUTIES

You are expected to perform various tasks as necessitated by your changing role within QEF and the charity’s overall business objectives as reasonably requested by your designated manager or the CEO.

You must read and ensure you understand the current versions of QEF’s policies and procedures and undertake to act in accordance with them at all times.

You may be required to work at other locations in accordance with the responsibilities and duties of your role.

The above is not an exhaustive list of duties and may be subject to change.

PERSON SPECIFICATION

QUALIFICATIONS AND TRAINING ESSENTIAL DESIRABLE

Level 5 Diploma in Health & Social Care & Children & Young People’s Service or equivalent

Minimum of 2 years’ experience of working with people with physical and/or learning disabilities

Management qualification

Demonstrable levels of numeracy & literacy equivalent to GCSE (A-C) or NVQ Level 2 (or by test).

Full UK driving licence

Training qualification

Essential

Essential

Essential

Desirable

Desirable

Desirable

KNOWLEDGE AND SKILLS

Detailed knowledge of legislation, regulations and good practice related to residential care including Safeguarding and Health & Safety

Essential

Knowledge and understanding of working with people with different needs and levels of complexity

Essential

Ability to take responsibility for own actions and make decisions Essential

6 | P a g e

without referring to others

Ability to communicate effectively with a wide range of people including high level written, verbal communication and presentation skills

Essential

Ability to use customer feedback and operational data to implement changes that improves service delivery and outcomes for residents

Essential

Ability to build rapport quickly and establish appropriate working relationships with residents, families and carers

Essential

EXPERIENCE

Experience of budget management and ability to be financially astute Essential

Experience of governance systems and structures such as audit, outcome-based frameworks

Desirable

Demonstrable experience of implementing transformation and organisational change projects

Essential

Experience of leading on service improvement initiatives Essential

Experience of generating workable solutions and making rational judgements

Essential

Experience of supervising or direct line management of a team of staff

including recruitment, training, supervision, appraisal, setting objectives, developing and motivating staff

Essential

Experience of organising own and others time effectively, allocating tasks and resources, prioritising work load and meeting deadlines

Essential

Experience of using Microsoft Office applications including Word, Excel and Outlook for business communications and to manage team activities

Essential

PERSONAL ATTRIBUTES

Works with the organisational values Essential

Ability to work flexible and unsocial hours as required by the service and participate in on call arrangements

Essential

Ability to remain calm under pressure and is able to develop coping mechanisms

Essential

Works collaboratively with others, sharing ideas and information Essential

Prepared to develop further training and knowledge Essential

Ability to raise standards through innovation and new ideas Essential

7 | P a g e