QUARTERLY NEWSLETTER

Ambassador Flyer

In This Issue Summer 2016

Mission Statement 2

Program Directory 2

News from Jeff 3

New Duty Free 4

Ambassador Interview 5

Volunteer News 6-7

Navigator Happenings 8

Volunteer of The Month 9

Birthday Wishes 10

Asia-Pacific Heritage 11

DFW Airport Diversity 12

Customer Satisfaction 13

Friendly Airport 14

CLEAR/Pre-Check/G.E. 15

Airport News 16

Fact or Fiction 17

We Get Letters 18-19

Editor’s Note 20

Ambassador Program 972 973 7000

Jeff Coward, Program Manager

972 973 7010

Ward Hanson, Program Coordinator

972 973 7013

Danielle Morningstar, Trainer

972 973 7015

Shift Supervisors

972 973 7000

Chemane Terrell, Admin

972 973 7012 Jaylene Watson, Admin 972-973-7011

Mission Statement

The DFW Airport Ambassador Program provides

exemplary customer service, which meets and

exceeds passenger and visitor needs.

Ambassadors offer friendly, accurate and

up-to-date assistance by answering questions

regarding airport services and facilities, providing

flight assistance and tourism information in a

friendly and welcoming manner.

Ambassador

Program

Directory

2 AMBASSADOR FLYER

From Jeff‘s Desk: Why it‘s Important to Volunteer

The most influential people in history took time to serve

others-people like Gandhi, Martin Luther King, Jr, Mother

Teresa built influence by consistently dedicating time and

energy and service to others. Why is it important to

volunteer? Here are 5 very good reasons to volunteer:

1. Volunteer to discover abundance: the radical shift

from 'me' to 'we.' When you volunteer, you

discover that often the most important things you

have to offer are not things at all. You start to

uncover the full range of resources at your

disposal – your time, presence, attention – and

recognize that the ability to give stems from a

state of mind and heart, a place much deeper than

the material.

2. Volunteer to express gratitude: When you

acknowledge the fullness of your life, you can

manifest a heart of service in any situation. In that

sense, service doesn't start when we have

something to give – it blossoms naturally when we

have nothing left to take. And that is a powerful

place to be.

3. Volunteer to transform yourself: Any time we

practice the smallest act of service – even if it's

only holding a door for somebody with a full heart

that says, "May I be of use to this person" – that

kind of giving changes the deeply embedded habit

of self-centeredness.

4. Volunteer to honor our profound interconnection:

Over time, all of those small acts, those small

moments, lead to a different state of being – a

state in which volunteering becomes increasingly

effortless. And as this awareness grows, you

inevitably start to perceive beyond individualistic

patterns: Each small act of service is an unending

ripple that synergizes with countless others.

5. Volunteer to align with a natural unfolding: When

we increasingly choose to remain in that space of

service, we start to see new things. The needs of

the current situation become clearer, we become

instruments of a greater order and consequently

our actions become more effortless. When a

group of people perform this kind of service as a

practice, it creates an environment that holds a

space, allowing value to emerge organically. In

humble fashion these ripples continue to seed

unpredictable manifestations.

DFW Airport Ambassador

Program Manager

AMBASSADOR FLYER 3

New Duty Free Shopping In

Terminal D Coming Soon

DFW Airport is revolutionizing the customer experience inside

Terminal D with an expansive new duty-free shopping

experience that includes luxury and premium retail brands.

DFW has selected TRG Duty Free Joint Venture (TRG) – a

partnership involving a global leader in duty free and a Texas

retailer – to design and operate the new duty-free stores,

which includes a total of six shopping locations covering nearly

20,000 square feet. TRG‘s plans include a two-level, 13,000

square foot primary store that will significantly upgrade the

central area of the terminal, along with an executive lounge as

well as smaller specialty stores and kiosks.

―Terminal D hosts more than 7 million international travelers

each year, and as our international profile grows those

customers look for world-class experiences and amenities,‖

said DFW CEO Sean Donohue. ―The new duty-free

experience at DFW will transform Terminal D and bring our

customers an unparalleled level of luxury and service with

high-end brands, VIP concierge services, cutting-edge

technology and local flair.‖

TRG‘s duty-free shops will feature renowned international retail

brands such as Ferragamo, Gucci, Dior, Chanel, Lancôme and

Burberry. The shops will sell a variety of goods—clothing,

cosmetics, electronics, leather goods, jewelry, handbags, wine

and spirits, specialty foods and more.

Passengers will also discover exclusive local brands,

including Bohlin Company western wear with Texas roots

dating back to 1920, world-renowned Fort Worth distiller TX

Whiskey and native Texas artist James Surls. A unique

sculpture by Surls will suspend over the central store to give

shoppers a true Texas welcome.

―When looking for a duty-free retailer, we asked for a blend of

international couture, state-of-the-art technology, luxurious

services—all while capturing the spirit and beauty of Texas,‖

said Ken Buchanan, executive vice president of revenue

management. ―TRG‘s winning proposal delivered with a

concept that we know will surprise and delight our passengers.

We‘re excited to know their vision will soon come to life in

Terminal D.‖

All of the new locations should be installed and operational by

the end of calendar year 2016.

4 AMBASSADOR FLYER

Ambassador Interview

Leon Hardeman

Ambassador Leon Hardeman volunteers on Tuesdays at

Terminal A39 from 7:00am to noon. Leon is an engineer

by trade and a pilot by choice; has been for a very long

time. Leon shares that he loves to volunteer at DFW

Airport because it provides him a tremendous amount of

satisfaction in helping others, and he gets to be around

airplanes.

Recently, Leon had the opportunity of traveling north to

Wisconsin for a small plane show with some of his family

and shares some pictures of his adventure. ―I‘ve been

flying for as long as I can remember; I have a small plane

and love traveling around the country to air shows. It‘s just

something I‘ve always enjoyed doing‖, says Leon. As an

accomplished engineer and pilot, Leon has a great

appreciation for flight and all things related to aviation.

Leon shares, ―Of all the aircraft out there today, I don‘t

really know which I‘d like to see the most, but I have been

in some amazing aircraft, one of which is the Howard

Hughes built Spruce Goose‖, said Leon. ―It‘s made of

Spruce wood; Howard Hughes actually took off and landed

on the water, flying it for about a mile. I saw the Spruce

Goose in Los Angeles - the airplane is very big and it was

jaw dropping, even to an engineer because of the different

materials used to build it‖, says Leon. ―He couldn‘t get

aluminum to build it so he had to use wood‖. Leon shares

that it takes a long time to design, develop and build and

aircraft. Having an appreciation for planes that can take off

and land on water, Leon admits it‘s a challenge to take off

and land, but when doing so on water is even more of a

challenge. ―I really enjoy the airshows I attend, as it allows

me to spend time with some good friends, allows me to be

around some very special aircraft and it allows me to spend

time with some airplanes that are very special‖.

Stop by and visit with Leon sometime as he volunteers in

Terminal A, Gates 34-39. Terminal A is undergoing a lot of

changes, but as Leon sees it, ―Anything we do as an

airport to improve the experience for our guests is a good

thing, Terminal A is changing before our very eyes and it‘s

exciting to see what the future brings‖.

Thank you Leon, for your dedication as a volunteer and for

sharing your love of aircraft and flight.

Ambassador Leon Hardeman

The Spruce Goose

Wisconsin Plane Show

Wisconsin Plane Show

AMBASSADOR FLYER 5

Ambassador Volunteer News

Ambassador Reggie Robinson on Right

Ambassador Ruth Olinger

Mabel Elizabeth Beaver

Ambassadors Arnold Know and Mahira

Dibirdi help DFW Airport EMS with CPR

On 27 May 2016, DFW Airport Ambassador Reginald Robinson

of Irving was presented with the President's "Lifetime

Achievement Award" by CW4 Thomas Knedler, chapter

commander of the Pinson Memorial Chapter of the Military Order

of the World Wars. The prestigious award is given by the

Corporation for National and Community Service and the office

of the President of the United States. It recognizes a "lifelong

commitment to building a stronger nation through volunteer

service". The award was signed by President Barack Obama.

Way to go Reggie!

DFW Airport Ambassador Ruth Olinger recently won $50.00 in

the National Arts Program Contest held at DFW Airport. The

contest was open to all DFW Airport Employees and

Ambassadors. Her charcoal painting was appropriately titled

*Best Friends in The Andes*. The charcoal is of a little Indian

boy with his prized possession, a llama. Ruth routinely travels to

the Andes Mountains to volunteer and donate goods to the

peoples of that region. Ruth is fluent in Spanish and German

and volunteers at DFW Airport‘s Terminal D. Thank you Ruth,

for your talents and for all you do.

Mabel Elizabeth Beaver, granddaughter of DFW Airport

Ambassadors Ken and Clydene Johnson, is all of two years

old. She is affectionately known at Miracle Mabel because the

first fourteen days of her life was spent in the neonatal ICU unit

at Cook‘s Children Hospital of Fort Worth, Texas. At left, she is

seen enjoying some of her 2 year old birthday cake. Isn‘t she

just perfect and adorable? And, she looks good in blue. Thank

you Ken and Clydene for sharing and thank you for

volunteering. In observation of National Emergency Medical Services Week,

MedStar, DFW International Airport Department of Public Safety

and American Medical Response (AMR) in Arlington and Dallas,

are partnering to teach the compression-only CPR technique to

passengers awaiting boarding of flights at DFW Airport.

Ambassadors Arnold Knox and Mahira Dibirdi helped out and

learned a vital skill. Always ready to lend a hand to the traveling

public, DFW Airport Ambassadors participate in and receive

training in CPR, Defibrillator and other live saving techniques.

Thanks to DFW Airport Department of Public Safety for the

tremendous job they do day in and day out.

6 AMBASSADOR FLYER

Ambassador Volunteer News

DFW Airport Ambassador Jo Ann Bridge and her husband

Tony will be celebrating their sixty-third 63 wedding anniversary

on June 28th

, 2016. Jo Ann has been volunteering at DFW

Airport for over 12 years at Terminal A, Gate 34. She has

witnessed a lot of change, but states, ―Terminal A is now a

premier destination in itself and I couldn‘t be more proud.‖

Congratulations to Jo Ann and Tony and may they share many

more years! Many thanks for Jo Ann for her dedicated service

in Terminal A! (Editor‘s Note: Our Condolences to the Bridge

family. Tony Bridge sadly passed away on July 4th, 2016.)

April 2016, DFW Airport Ambassadors and Navigators enjoyed a

day of golf at Bear Creek Golf Course. Located on DFW Airport,

this 36 hole course was designed by Ted Robinson. Volunteers

play a Florida Scramble, 4 person, best ball format. The day

starts off great with coffee and donuts, driving range and a

putting contest. The rule is no golfer is left behind. Everyone is

guaranteed a day of fun, and it is all capped off with great prizes

and give a ways and a delicious lunch in the Bear Creek Club

House. 18 holes of great golf with friends make for a great day!

Ambassador Don Nix attended the Fourth of July Parade in his

home town of Edgecliff Village, Texas. After the parade, the

Edgecliff Volunteer Fire Department, of which Don is a retired

member and officer, held an old tradition of ‗pushing in the fire

truck‘. Edgecliff Village recently took ownership of the new truck

and decided to perform the old tradition of pushing it into the

station for the first time. This tradition dates back to the time

when fire departments used horse drawn fire apparatus and

horses could not back the fire equipment back into the station,

so the firefighters had to push the equipment back into position.

Citizens and firefighters of the village participated in the tradition.

Edgecliff Village Volunteer Fire Department provides mutual aid

to the cities of Crowley, Everman, Rendon, Benbrook, Burleson,

Forest Hill, and Kennendale. Good job Don!

Ambassador Pat Visocky recently journeyed to Asia and

marveled at the beauty of stops in China, Korea, Taiwan and

Japan. She traveled to the Great Wall of China, The Forbidden

City, the Summer Palace, and the Temple of Heaven and

eventually made her way to Hong Kong, Xiamen and Quanzhou,

and in Japan was able to go to Osaka and Kyoto and finally

Tokyo. Boy, what a trip! Pat has been a regular volunteer at E35

Landside and has witnessed the transformation of Terminal

E. Thank you Pat for being a great DFW Ambassador!

AMBASSADOR FLYER 7

DFW Navigator Happenings DFW Airport Navigators are 15-18 year old volunteers, assisting

passengers on Skylink, DFW ‘s connector between terminals.

Navigators are interested in airplanes, airports, aviation and

improving the customer experience. Recently, Navigators were

able to see airport operations first hand as they spent a day at

DFW ‘s Corporate Aviation. Corporate Aviation provides support

services for all private and corporate aircraft arriving at and

departing from DFW. DFW officially began corporate aircraft

operations at its new facility in December 2010.

In May 2016, Navigators joined Ambassadors for a day in Dallas

at the George W. Bush Presidential Library and Museum, on the

campus of Southern Methodist University. As the Nation's official

record keeper, the National Archives and Records Administration

(NARA) serves as administrator for records of the U.S. Federal

Government. NARA's Presidential Libraries and Museums are

repositories for textual, electronic, and audiovisual Presidential

records as well as domestic and foreign Presidential gifts. With

its state-of-the-art interactive exhibits, the George W. Bush

Presidential Library and Museum gave Navigators an in-depth

look at 8 years of American history, the American Presidency,

and important issues of public policy. Way to go!!

During Spring Break 2016 DFW Navigators had the opportunity

to explore and learn at the Frontiers of Flight Museum. Located

at Dallas Love Field and part of the Smithsonian Institution, this

day focused on STEM (Science, Technology, Engineering, and

Math) principles and applications in aviation and space flight.

Navigators were able to tour the exhibit and explore galleries at

their own pace and match specific exhibit content to classroom

objectives. Navigators also learned the history of aviation

pioneers such as: Amelia Earhart, Wiley Post, Count von

Zeppelin, Orville Wright, Red Baron, Charles Lindberg, Jimmy

Doolittle, and Admiral Rosendahl. Sounds like a fun way to

learn!

Volunteering at DFW Airport is fun! Navigators, now totaling

almost 78 in number, are always making new friends and

meeting people from all parts of the world. Navigators are highly

motivated and make DFW ‘s customer experience world class.

The Navigator Program at DFW Airport is committed to providing

young people an opportunity to volunteer their services. The

program seeks to expand the role area teenagers have in the

Ambassador Program and to provide them with a rich and

rewarding experience, helping others and being a part of one of

the world‘s most important and dynamic transportation centers.

DFW Airport truly is a Global Super Hub. For more information

on the Navigator Program, contact Mehdi Mostowfi at

mmostowfi@dfwairport.com; 972-973-7000.

8 AMBASSADOR FLYER

Ambassador/Navigator

Volunteers of the Month

Volunteers of the Month receive a special Certificate of

Appreciation, an ―Outstanding Volunteer‖ pin, valuable coupons for

food purchases at airport concessions, a special gift from a variety

of available items, and their picture displayed in the Ambassador

Office. These highly deserving selections are made by a

unanimous vote of all Ambassador Program staff.

This is one more way for DFW Airport to say ―thank you‖ to those

volunteers who put so much into their Ambassador and

Navigator volunteer work. All volunteers are exceptional, but

Volunteers of The Month are singled out for serving at the

highest level and receiving extra, extra accolades for a job well

done.

Ambassadors of the Month of July are:

Sundays: Una and James Gordon

Mondays: Bob Hughes

Tuesdays: Jerry Aaronson Wednesdays: Reggie Robinson Thursdays: Mary Cholley Fridays: Anne Willilams Saturdays: Betsy Daste

Congratulations to these very deserving Ambassadors and

Navigators! Thank you all for a super job well done!

IN MEMORIAM Joy Cross Mary Bailey Virginia Coffman Cheryl Moore Vic Egger Mary Beckham Dick Popkes Nancy West For your life has lived in me, your laugh once lifted me, your word was gift to me. To remember this brings painful joy. ‘Tis a human thing, love, a holy thing, to love what hath been touched.

AMBASSADOR FLYER

9

Birthday Wishes Best Wishes to These Ambassadors Celebrating Birthdays

June July August

6/1 Michael Prange

6/1 Kanti Sharma

6/3 Cora Owens

6/3 Gary Jolley

6/4 Charles Goodman

6/4 Terri Edwards

6/4 Bharti Amin

6/4 Allan Mentgen

6/4 Beth McLaughlin

6/4 Vinay Kalvancherla

6/5 Jason Cheng

6/5 Michael York

6/6 Jack Nipp, Jr

6/6 Ed Slater

6/7 John Deets

6/7 Rajendra Parikh

6/8 Donald Lyons

6/9 Sheri Wilson

6/9 Terrance Grimes

6/10 Alicia Laguna

6/10 Robert Studer

6/11 Betty Finley

6/12 Brigitta Norman

6/13 Bob Whitt

6/13 Susan Erickson

6/14 Virgina Coffman

6/16 Robert Haas

6/16 Hui-Ju Jea

6/18 Jose Serrano

6/18 Elias Rodriguez

6/19 Judy Pierson

6/19 Janet Sweeny

6/20 Charles Suter

6/21 Marty Galis

6/21 Conor Duffy

6/22 Wayman Garnett

6/22 Charles Davis

6/22 Peggy Urban

6/23 Dennis Abraham

6/25 Vance Harvey

6/25 Ajay Prabhu

6/25 Richard Yeargin

6/25 Shiqi Ding

6/26 Jean Crawford

6/27 Elisabeth Stevens

6/27 Freddie Bates

6/27 Scott Lucas

6/27 Olga DeLeon

6/28 Jim Lawson

6/30 Ignacio Rodriguez

6/30 Haris Bilal

7/2 ViVi Klocek

7/3 Roddy Peeples

7/3 Leo Lozano

7/3 Valerie Philips

7/3 Sandra Davis

7/3 Marion Alford

7/5 Bill Bailey

7/6 Nancy West

7/7 Bruce Chow

7/8 Sandra Fultz

7/8 Ann Heagle

7/8 Ron Ableman

7/8 Steven Hays

7/9 Joshua Abraham

7/12 Abou Sow

7/12 Judy Newlin

7/14 Donald Nix

7/14 Christopher Fields

7/15 Keith Coburn

7/15 Ruth Langat

7/15 Resa Jokan

7/15 Larry Goodman

7/16 Maitreya Movva

7/17 Louis Tiner

7/17 Kiran Roshanali

7/18 John Hovanec

7/18 Loida Ramirez

7/19 Allan Hill

7/19 Ken Johnson

7/19 Fred Rehmke

7/19 Geetika Katasani

7/21 Frazier Foreman

7/21 Elijah Curda

7/22 Barbara Dunbar

7/24 Jan Pitts

7/24 Mary Huffman

7/25 Ronald Dalton

7/25 Margie Hill

7/25 James Forman

7/25 Pat Walther

7/26 Jay Norelius

7/26 Abanash Vanam

7/27 Anna Sirm

7/28 Karen Miller

7/28 Virginia Appleby

7/29 Ann Price

7/29 Jack Greever

7/29 Reginald Robinson

7/30 John Watkins

8/1 Sabina Phuyal

8/3 Sandra Stro

8/4 Tsu-Fong Chang

8/5 James Green

8/5 Dennis Casey

8/6 Fred Quarles

8/7 Robin Stephens

8/7 Bruno Turati

8/8 Tina Norelius

8/8 Afsar Thalakola

8/9 Bruce Ebert

8/9 Werner Grotz

8/9 Mitra Valatabar-Harrell

8/10 Diane Mathis

8/11 Jim Locke

8/11 Martin Karrer

1/12 Leland Turner

8/12 Toshi Maekawa

8/13 Beatrice O'Halloran

8/13 Donna Bertram

8/13 Hanna Othmal

8/14 Lorraine Gilkison

8/14 Robert Mellott

8/15 Ken Koenig

8/15 Marilyn Baierlipp

8/15 Sary Cheng

8/16 Jonathan Wade

8/16 Gwendolyn Daniels

8/16 Sunitha Ravichandran

8/17 Fred Herring

8/19 Glenn Estes

8/19 Josefina Caldwell

8/19 Abel Collins

8/19 Kim Harris

8/19 Carolyn Jones

8/21 Mitzi Suter

8/21 Virginia Gordon

8/22 Liliana Konhauser

8/22 James Masal

8/23 Susanna Kuh

8/23 Neal Brinson

8/23 Walter Hwu

8/24 Thad Hogan

8/24 Eugenia Hansen

8/24 Morris Blumenthal Jr.

8/26 Gerald Busbee

8/26 Rajani Patel

8/28 Julia Tuggle

8/29 Betty Sickler

8/30 Vickie Clawson

8/30 Marie Pishko

8/31 Reynaldo Chow

10 AMBASSADOR FLYER

Asia-Pacific Heritage

Asian-Pacific American Heritage Month Promotes

Diversity and Collaboration

May was Asian-Pacific American Heritage Month, which recognizes

the contributions of Asian and Pacific Islanders to American history,

society and culture. This year‘s theme was ―Walk Together, Embrace

Differences, Build Legacies‖. According to the Federal Asian Pacific

American Council, the theme is a three-part directive for Asian

American and Pacific Islanders (AAPI):

Walk Together encourages us to collaboratively share

AAPI‘s diverse perspectives and find common ground to

move forward in a united, cooperative effort.

Embrace Differences recognizes the diverse backgrounds

and contributions of AAPI‘s in America and encourages them

to accept those differences as a strength in the workforce.

Build Legacies encourages AAPI‘s to remain focused on our

efforts towards the mission. This place emphasis on making

impactful career decisions that will provide a lasting effect for

future generations

Originally introduced as Asian-Pacific Heritage week in 1977,

President Jimmy Carter signed a joint resolution designating the

annual celebration one year later. In 1990, President George H. W.

Bush signed a bill to extend the week-long celebration into a month. In

his 2016 Presidential Proclamation, President Obama stated in part:

―People of diverse backgrounds and circumstances have long come to

our country with the faith that they could build a better life in America,

and spanning generations, the story of AAPI‘s in the United States

embodies this promise. During Asian American and Pacific Islander

Heritage Month, let us celebrate the many contributions our AAPI

brothers and sisters have made to the American mosaic, and let us

renew our commitment to creating opportunities for AAPI youth as

they grow up and embrace the hard work of active citizenship, adding

their unique voices and experiences to our Nation‘s narrative.‖

Promoting

Diversity &

Collaboration NOW, THEREFORE, I, BARACK OBAMA, President of the United States of America, by virtue of the authority vested in me by the Constitution and the laws of the United States do hereby proclaim May 2016 as Asian American and Pacific Islander Heritage Month. I call upon all Americans to visit

www.WhiteHouse.gov/AAPI to learn

more about our efforts on behalf of Asian Americans and Pacific Islanders, and to observe this day,

IN WITNESS WHEREOF, I have hereunto set my hand this thirtieth day of April, in the year of our Lord two thousand sixteen, and of the Independence of the United States of America the two hundred and thirty-ninth.

BARACK OBAMA President of The United States

AMBASSADOR FLYER 11

DFW Airport

Recognizes

―Champions

of Diversity‖

DFW recently announced that $1.15 billion is contributed to the North Texas economy by engaging disadvantaged, small, minority and women-owned businesses (D/S/M/WBE), according to a study conducted by The Perryman Group (TPG).

The Airport released the results of the economic impact of its business diversity programs which also accounts for 7500 jobs and $365 million in associated payroll at the annual Champions of Diversity award ceremony today at the Grand Hyatt DFW. ―Not only is diversity essential in

today‘s business world, it has proven to yield significant economic results.

In fact, The Perryman Group

study shows a nearly 9 percent increase in the total economic impact associated with firms participating in DFW Airport‘s diversity and development program since 2013,‖ said CEO Sean Donohue.

DFW Business Diversity

―DFW Airport is a large and growing source of opportunity for

businesses that are small or owned by women or minorities. In

turn, those businesses generate economic activity across the

economy,‖ said Ray Perryman, CEO, TPG. ―The recent trend in

the magnitude of diversity program awards (contract values)

indicates the ongoing success of these initiatives and reflects

the continuing commitment of Dallas Fort Worth International

Airport to the entirety of its constituent community.‖

DFW maintains annual goals for engaging D/S/M/WBE firms in

concessions, contracting and subcontracting activities. Each

year since 2012, the Airport has awarded more than 35 percent

of its business contracts to D/S/M/WBE firms.

―We all thrive when our business relationships reflect a robust

and diverse business community. The numbers tell a great

story, but the numbers only tell half of the story,‖ said Linda

Valdez Thompson, executive vice president of Administration

and Diversity. ―The rest of the story is a personal story and it‘s

about the ripple effect on our community – it‘s about jobs and

people. Jobs supported by DFW ‘s business diversity initiatives

increased 12%, which means our job growth associated with

business diversity grew faster than the 7 percent job growth for

the region, and we are proud of that.‖

For DFW ‘s annual Champions of Diversity awards, DFW invited

its 12 advocacy partners to engage in the process and nominate

up to three businesses from a full list of active prime contractors

and subcontractors that hold membership in each advocacy

partner organization. Honorees were selected based on criteria

for how they support each advocacy organization, as well as

how nominees support diversity in every aspect of their

business organization, operations and relationships.

―Through our Champions of Diversity awards we reaffirm our

steadfast commitment to diversity and recognize those business

whose dedication to diversity align with DFW ‘s focus,‖ said

Thompson. ―We applaud all of the nominees and winners. Our

work together is changing people‘s lives.‖

12 AMBASSADOR FLYER

Customer Satisfaction

Scores for Airlines J.D. Power Says J.D. Power 2016 North America Airline Satisfaction Study

Overall airline satisfaction scored a 726 out of a scale of 1,000

points, the seventh straight year-over-year increase and the

highest mark since J.D. Power introduced the methodology in

2006.

―Even though people love to talk about what‘s going wrong with

the airlines, they‘re making a lot more money and they‘re

reinvesting it into their product,‖ said Rick Garlick, global

practice lead for J.D. Power‘s travel and hospitality group. ―As a

result you‘ve got more in-flight entertainment, you‘ve got wifi,

you‘ve even got the return of small snacks on several airlines.‖

Customers reported better experiences with low-cost carriers

compared with traditional hub-and-spoke carriers, but both

improved on their scores from 2015.

Both American Airlines and Southwest Airlines showed

improvement, though American still has some work to do as it

placed well behind Delta and Alaska airlines, the top two scoring

traditional carriers.

Southwest came in second in the low-cost carrier category, just

one point behind JetBlue.

The J.D. Power report is based on responses from 10,348

passengers over the last year on seven different airline

characteristics — including cost, in-flight services, the crew, the

aircraft and check-in and boarding processes — that were

analyzed to create an overall satisfaction score.

Some say that customers are more comfortable with fees.

Seemingly endless fees for checked bags, seat selection and

more are a popular target for customer gripes, but more than

five years into their proliferation, J.D. Power found that

passenger acceptance of the pricing model is growing.

It doesn‘t hurt that fares have been falling over the same time

period, which helped push customer satisfaction with the cost

and fees associated with flying to its highest point in a decade.

―In 2008, whenever bag fees were introduced, we saw

satisfaction drop,‖ Garlick said. ―Basically people have gotten

more and more used to those and we see less impact each

year. It‘s not that people like fees or don‘t care about them,

they‘re just bothered less.‖

Traditional carriers

1. Alaska Airlines (751 points on a 1,000-point scale)

2. Delta Air Lines (725 points)

Segment average (703 points)

3. American Airlines/US Airways (693 points) 4. Air Canada (681 points) 5. United Airlines (675 points) Low-cost carriers

1. JetBlue (790 points on a 1,000- point scale) 2. Southwest Airlines (789 points)

Segment average (775 points)

3. WestJet (723 points) 4. Frontier Airlines (662 points) J.D. Power 2016 North America Airline Loyalty/Rewards Programs

1. Alaska Airlines Mileage Plan (757 points on a 1,000-point scale) 2. Southwest Airlines Rapid Rewards (754 points) 3. JetBlue TrueBlue (743 points) Report average (706 points)

4. Delta Air Lines SkyMiles (690 points) 5. American Airlines AAdvantage (688 points)

6. United Airlines MileagePlus (673 points)

AMBASSADOR FLYER 13

Friendly Airport

For Mothers Act

There are only a handful of airports that have them; DFW Airport being one of a few that has two dedicated nursing rooms for Moms; providing a nice, clean, quiet space used exclusively by Moms.

Finding a nursing room while traveling can be a challenge, and because of that Moms are now starting to fight back, including a few from the United States House of Representatives. It’s something every new Mom could face while traveling, where they can go to comfortably nurse their child. Congresswoman Cheri Bustos of Illinois faced this problem herself and realized something needed to be done. “You never know when you’re going to be laid over. I can’t tell you how many flights I missed, missed the connecting flight or my flight’s late,” Bustos said.

When it comes to traveling and being a new Mom, well the two don’t always go together. “My husband and I have three sons. I knew about this way back when, the issues that were associated with being a young mother, and you know, we got to make sure there are options there,” Bustos said. That’s why she’s co- sponsoring a bill that would make sure airports have safe, sanitary stations to nurse your child. It’s called the Friendly Airports for Mother’s Act - The bipartisan bill that would require commercial airports to provide private rooms for breastfeeding mothers in every terminal.

DFW offers two nursing rooms for moms, one is in Terminal A by Gate 18 and the other is in Terminal B Gate 41. Moms are asked to call 972-973-3112 for the access code. The rooms are very private and clean and offer a very comfortable space that is designed specifically for and used exclusively for Moms. DFW Airport Ambassadors can direct travelers to the nursing rooms.

Mothers Act Continued

For mothers like Congresswoman Bustos, she won‘t stop until

there is a solution. "We‘ll keep moving this forward and want

the young mothers to know, we can relate. Again, my youngest

is 25 years old now but you know I raised my sons and know the

challenges that are associated with something like this. Some

moms have come up with a temporary solution, private nursing

pods scattered around various airports that can give moms the

privacy they need until the Friendly Airports for Moms Act is

passed. It can be very difficult to be a nursing mom and to find

a place to nurse/pump while traveling.

A search was conducted to find nursing rooms or facilities for

nursing moms around the busiest airports in the United States.

Here‘s what was found:

1. Atlanta Hartsfield-Jackson International Airport

Atlanta is the world‘s busiest airport and provides airport nursing

rooms in family restrooms at multiple locations across the

airport. Additionally, nursing travelers can use the former British

Airways lounge located on Concourse E near gate 26.

2. O‘Hare in Chicago doesn‘t yet have a designated Mother‘s

Room, but the airport is happy to provide nursing mothers a

comfortable, private space to breastfeed. Go to the Travelers

Aid office in Terminal 2.

3. Dallas/Fort-Worth International Airport offers two nursing

rooms for moms, one is in Terminal A by Gate 18 and the other

is in Terminal B Gate 41. Moms are asked to call 972-973-3112

for the access code. The rooms are very private and clean and

offer a very comfortable space that is designed specifically for

and used exclusively for Moms. DFW Airport Ambassadors can

direct travelers to the nursing rooms.

4. At John F. Kennedy International Airport, moms are required

to check with airlines for facilities in any particular terminal.

Representatives from Delta and Lufthansa were not able to

provide any information. JetBlue, however, was kind enough to

let us know that in T5, there are single restrooms with lockable

doors near the gate areas.

5. San Francisco International Airport

Thank you SFO, for providing nurseries in every terminal.

Private nursery rooms are unlocked using the airport courtesy

phone and calling Airport Operations.

6. Denver International Airport

Denver Airport has change tables in restrooms but not a

designated space for nursing moms. They use the family

restrooms which are more private and have outlets as well.

14 AMBASSADOR FLYER

What is the Difference Between CLEAR & TSA Pre- Check? Does anyone know?

CLEAR

What benefit is there to having a CLEAR card? With your card,

you are able to access exclusive CLEAR lanes at airport

security checkpoints, and go straight to screening. In other

words, you are fast-tracked to the front of the line and do not

need to get your documents and boarding passes checked by a

TSA agent. In addition, you are offered ―full concierge service,‖

which includes attendants getting bins for you. However, once

you are at the front of the line, you still need to go through the

screening process just like everybody else: you need to take off

your shoes, remove your computer and 3-1-1 compliant bag,

and wait for the people in front of you.

You sign up online, then visit an Enrollment Center with your

driver‘s license and passport (or other approved ID) to complete

enrollment (they verify your biometrics with fingerprint and iris

imaging). If everything checks out, you get your CLEAR card in

the mail within 7-10 days.

How much does it cost? The ―rack rate‖ is $179/year, but you

can usually find a deal to bring the cost down. You can add a

family member for $50. Also, if you have a Visa Signature card,

you can get 6 months free CLEAR membership, then you will

get $60 off the $179 annual fee when your membership

automatically renews. Kids are included in your membership as

long as they are traveling with you. Where does CLEAR work?

Currently, in Denver, Orlando, Houston, San Antonio, San

Francisco, San Jose, Dallas/Fort Worth, and Westchester.

TSA Pre-Check

With PreCheck, a passenger can literally breeze through

security checkpoints on domestic flights, and not have to take

off shoes, belt, or jacket, and can leave their laptop and small

liquid containers in their carry-on bag. If a passenger already

has a Global Entry card, they can automatically register for TSA

PreCheck! All passengers have to do is log into their frequent

flyer accounts and enter their ―Trusted Traveler ID number‖

(from your Global Entry card) into their profile According to the

PreCheck website, one can pay $85 either online, or at an

enrollment center. TSA expects the vetting process to take

approximately 2-3 weeks. A U.S. passport is not required to

enroll. It‘s free if the passenger is also a Global Entry member.

It costs $85 if you apply through PreCheck.

It‘s free if you are specially invited by an airline.

Clearly, Global Entry is the way to go. For $100, you can enjoy

all the benefits of both Global Entry and TSA PreCheck.

Global Entry, it does matter.

What benefit is there to having

Global Entry? It expedites the

process of standing in line for

immigration when you enter the

United States. In other words, you

are fast-tracked through customs.

When you land from an international

flight, you proceed to a Global Entry

kiosk, swipe your passport, place

your fingertips on the scanner for

fingerprint verification, and make a

customs declaration. The kiosk gives

you a transaction receipt, and you

sail through to baggage claim and

the exit. How do you sign up? There

are a few steps to the process.

Sign up online @

https://www.cbp.gov/travel/trusted-

traveler-programs/global-entry/how-

apply

Wait several days for a ―conditional

approval‖ notification (via email).

After you get this notification, you

can sign up for an interview time.

Attend your scheduled interview and

have fingerprints taken (I just had my

interview today and will write about

the process in a future post).

If everything checks out, you will

receive your Global Entry card within

7-10 days.

AMBASSADOR FLYER 15

A Little History A few minutes past midnight on

January 13, 1974, at 12:30am to be precise, American Airlines flight 341 out of Memphis, Tennessee, pulled

into its assigned gate, and the first passengers to arrive at DFW Regional Airport were greeted with yellow roses, commemorative medallions and the assurance that they were harbingers of a bright future.

Later, a three day extravaganza featuring twenty five marching bands playing to a crowd of thousands and a flyover by a supersonic Concorde, which came in low with a Texas flag waving from the cockpit window signaled a new era in aviation in North Texas.

Then President Richard Nixon proclaimed the new airport as ―a spectacular monument to Texas‘ expansiveness and energy‖ and ―one that moves us a significant step closer to the 21st Century‖. The job of translating the idea of DFW Airport into architecture fell to Gyo Obata, a partner in the St. Louis firm of Hellmuth, Obata and Kassabaum.

Before that Mr. Obata worked under future World Trade Center architect Minoru Yamasaki on the design of Lambert Field in St. Louis. Obata‘s design came from the desire to elevate expedience over inspiration.

Mark Lamster, Architecture Critic,

Dallas Morning News, 1-12-14

DFW Offering CPR Techniques to Passengers

In observation of National Emergency Medical Services Week,

MedStar, DFW International Airport Department of Public Safety

and American Medical Response (AMR) in Arlington and Dallas,

are partnering to teach the compression-only CPR technique to

passengers awaiting boarding of flights at DFW Airport.

―While our paramedics often get to an emergency quickly,

during cardiac arrest immediate action can make the difference,‖

said Matt Zavadsky, Public Affairs Director for MedStar.

―Compression-only CPR can help save lives and is easy to

perform. We hope that schools, businesses and other groups

will take this opportunity to get trained in compression-only CPR

at no cost, making our community an even safer place to live.

Our primary goal is to save as many lives as possible, and we

hope we can get more people excited about learning CPR by

being part of a nationwide event.‖

―We‘re pleased to partner with MedStar, and American Medical

Response as part of National EMS week, in order to educate

more people on hands-only CPR,‖ said Jim Crites, executive

vice president of operations for DFW Airport. "This type of

collaboration and coordination helps our community and allows

our award-winning EMS team to share their experience, thus

enabling the public to take effective action and participate in our

common goal of saving lives.‖

To find out more about compression-only CPR and find out how

your group can host an event, please visit

http://www.medstar911.org/standby-or-demonstration-request or

www.amr.net/CPR.

16 AMBASSADOR FLYER

Fact or Fiction? Skylink

Folks who have been at DFW Airport for any length of time know

how the weather can change in an instant. We know that

lightning can strike our airport and cause a tremendous amount

of damage. As a safety precaution, when lightning strikes within

ten miles of DFW Airport, most things come to a halt.

Lightning is to be taken seriously. Have you ever heard the

myth that says lightning never strikes the same place twice?

That expression was never meant to be taken as a scientific fact.

This adage was intended to comfort people who had just

experienced misfortune, reassuring them that they would never

have to go through something awful again. But somewhere

along the way, the phrase became a supposedly scientific truism.

Wrong. Meteorologists and storm chasers, however, assure us

that lightning does indeed strike the same place twice, and often

more than that. The most likely targets of multiple strikes are

skyscrapers, television towers and buildings with lightning rods,

but airport control towers and airports in general are not exempt.

At DFW Airport, when lightning is sited within ten miles of the

airport, Skylink is put on alert; still operating but on alert. Only

when the ramp operations cease does Skylink cease to operate.

It‘s all for safety. It‘s too dangerous for Skylink personnel and

passengers when lightning is in the air. In talking to Maurice

(Mo) Anderson of Skylink Control at DFW, he shares ―The safety

of our personnel and the safety of our travelers always come

first. Lightning has caused a tremendous amount of damage

and continues to be something we are constantly monitoring at

Skylink Control.‖

Besides, lightning often striking the same place twice (or more),

one lightning bolt can actually strike two or more places.

Scientists at NASA have documented this on more than one

occasion. Given their findings these scientists have concluded

that the chance of being struck by lightning is higher than the

actual number of flashes. So, the next time you can‘t get along

on Skylink because of lightning, take heart, thank those at

Skylink Control who watch over us, and remember, lightning can

strike more than once in the same place. That‘s a fact.

It's all about safety. The National Weather Service estimates that

lightning kills between 75 and 100 people every year -- ten times

that many are injured. The safety of AA and Eagle employees is

of the utmost importance. Most employee injuries are not due to

actually being struck by lightning -- the odds of that are slim --

rather, they are due to static discharge from the airplane.

AMBASSADOR FLYER 17

We Get Letters Letters and More Letters

I really appreciate your chapels and places of worship. Thank

you DFW Airport for providing wary travelers a place to relax and

pray. One of your helpers, Betty, dressed in green and wearing I arrived home in Toronto, Canada this

evening and thought of you. After dinner

with my family I found time to check my

email. I saw your email and was very happy

to hear from you! This was my first trip to

Dallas and I just fell in love with it! Thanks

to Ruth and all DFW Ambassador

Volunteers for all you do. And, I love your

Texas hats, of course! You look great in the

picture and I hope to visit again.

K. Hong, Toronto, Canada

My most recent trip through DFW was

excellent! Thanks to Reza Mowla and all

your staff. The grade of help you offered

was definitely better than I expected. I

really appreciate that very much. Please

don‘t worry about my phone charger; I

bought one inside the terminal. Thank you

for finding my passport!! I can‘t thank you

enough. DFW Airport is very lucky to have

you onboard. Hope to see you again

someday Reza.

Timo B., Tokyo, Japan

I just wanted to personally thank you for all

you have done for me and the Navigators. I

now understand how important connections

are and how they prepare us for the future.

You are definitely one of our greatest role

models. I consider myself to be very

fortunate to be in such a diverse working

environment. The skills I obtain from being

a Navigator will be ones I carry into

adulthood and beyond. Thank you again.

Adib C., Colleyville, Texas

I recently spent a day at DFW Airport and really didn‘t know what to expect. I found two Ambassadors that were the friendliest and nicest people ever. I lost my wallet and my passport and they helped me find it. They personally took me to lost and found.

G. Martinez, Mexico City,D.F.

18

a hat was nice enough to guide me on my journey. Your help

makes all the difference in the world. God Bless.

A. Cummings, Vancouver, Canada

My name is Edgar and I am from Santiago, Chile. I arrived on a

flight from Santiago and was not feeling good. I was not

comfortable on the plane and had never been to fly before. I

also first time in the US. I was so confused and needing help. I

met your Ambassador Benny Retamozo and he helped me in

Spanish to find my location. He was so nice and was very good

at explaining to me how to make sense of all things. I want to

thank Benny very much and send him a big abrazo (hug.)

Edgar V., Santiago, Chile

I was on Skylink and had left my computer on one of the trains. I

was so worried I started to cry because I thought I had lost

everything. Then I noticed a nice man wearing a cowboy hat

and green jacket and he asked me if he could help. I told him my

story and he said, ―Don‘t worry, I will help‖. He was so nice. He

called the train station and they found my computer and he

stayed with me making me feel better until they found my laptop.

He was so nice to listen to me and make me feel better, and to

help me find my laptop. I think his name was Ron.

Liang X., Hong Kong

I want to commend and thank the DFW Airport Ambassador

Program for the help I was given as I hosted a seventeen year

old student, Ki Sek, from Korea. It seems the young man was

on a flight from Seoul to DFW and then was planning to get to

North Carolina. Evidently, student Ki Sek only purchased a

ticket from Seoul to DFW; did not purchase the fare to North

Carolina. I called everyone I could think of at DFW Airport and

finally got a hold of Cristina Fraker in the DFW Airport

Ambassador Program. Ambassador Shift Supervisor Cristina

Fraker and Ambassador Seth Nakamura were able to find my

young exchange student and help him get to the US Airways

ticket counter to purchase a fare for travel to North Carolina. I

don‘t know what I would have done without the help of the good

folks at the Ambassador Program. Thank you so much for

helping me find Ki Sek. and for all the good work you do. May

God Bless and know that your good work is very much

appreciated. Next time, we will make sure the ticket is

purchased for the entire journey.

Lisa B., North Carolina

AMBASSADOR FLYER

AMBASSADOR FLYER

Editor‘s Note: Finding your writing style

Finding your writing style is like having a skill that can season your words

from weak to wonderful. Each of us has access to the same alphabet, 26

letters and not a vowel or consonant more. It’s what we do with our

selection of sounds that lends the greatest strength to our voice. Having a

toolbox filled with a few succinct tips might be all you need to push your

prose a little closer to perfection. Try these tips:

Give Your Thoughts Breath Bring words to life

Color Outside the Lines Its O.K. to be messy Read Your Work Out Loud Hear how it sounds Be Authentic Your readers will know

Cook Without A Recipe Write by instinct Pay Close Attention to Your Tone It‘s how you say it

Creativity is Borrowed Thinking is not copyrighted

Write Every Day Practice makes perfect

Believe Write from the heart

Know What You Mean and Your Reader Will Too

Finding your style will give you control, controlling your prose allowing the reader to truly hear what you’re saying. It isn’t always easy, but is always worth the effort. Writers read and readers write.

ROBERT B. MONTALBO JR.

EDITOR

AMBASSADOR FLYER