1.Quantum Delegationby William John Baum2010 William John Baum, Copyright 2010Tuesday, April 2, 13

2. PurposeTo propose a model for collaborative delegation that incorporates the personal values, perspectives, and innovative ideas of associates at the point of impact, or point of service.William John Baum, Copyright 2010Tuesday, April 2, 13 3. Research Question How can leaders redene the concept of delegation in light of Quantum Leadership theory (Porter-OGrady & Mallock, 2007), so as to empower associates to collaborate in decision-making and solve problems at the point of service?William John Baum, Copyright 2010Tuesday, April 2, 13 4. Theoretical Framework: Order Exists Amid Chaos M.C. Eschers Day and NightWoodcut in Two Colors, 1938 http://pufn.creighton.edu/museums/archive/8_dkovach/nf-Tour8.html Reects the relationship between chaos and order: two concepts that we use to describe relativedifferences within the same, inexplicable reality. They always coexist, in the sense that they are denedby one another: as darkness is dened as the absenceof light, so is chaos dened as the absence of order.William John Baum, Copyright 2010Tuesday, April 2, 13 5. Chaos in Action http://www.nuh.com.sg/healthinfo/images/stoma3.gif Colostomy Care - a hole too small to be used appropriately for elimination The patient managed it at home with a crochet hook Artistic Practice vs. Scientic Practice The gap in science left by unforeseen, chaotic events prompted the innovative use of an instrument for a task that it was not designed to perform- a simple example of artistic practice.William John Baum, Copyright 2010Tuesday, April 2, 13 6. Reciprocal Concepts Artistic Practice & Scientic PracticeInterdependence & AutonomyYing-Yang hereLeadership vulnerability & Individual competenceDelegation & Empowerment The search terms for this presentation The Yin-Yang symbol presents some of the most fundamental concepts in Daoist and Tantric logic, philosophy, and spirituality. The most prominent concept is polarization: the division & union of two halves. Each half can in turn be polarized, giving some insight into recursion and forming the base for synthesis. The Yin-Yang is not a symbol of dualism, but a statement of transcendence into monism, a snapshot of change. Leonardo Gonzalez (1999) William John Baum, Copyright 2010Tuesday, April 2, 13 7. Visual Representationof Reciprocality M.C. Eschers Drawing Hands, Lithograph 1948http://pufn.creighton.edu/museums/archive/8_dkovach/nf-Tour11.htmlWilliam John Baum, Copyright 2010Tuesday, April 2, 13 8. Reciprocality Repeated from Rank to Rank forms a Recursionrecursive ri krsiv Recursive Reciprocal Leadershipadjective- Characterized by recurrence A form of leadership whichor repetition, in particularBonewits requires multiple iterations of Relating to or involving theYing-Yang here reciprocal acts of teaching andrepeated application of a rule,learning between successivedenition, or procedure to successiveranks of authority, to achieve theresults. corporate explication of a given process, event, or situation. recursion ri kr zh nYin Yang:The oriental noun- In such a system, each successive symbolThe repeated application of aechelon uses a similar reciprocal of the recursive procedure or denition.model for reporting and Laws of Polarity delegation, forming a recursion.and Synthesis Apple Dictionary (2010). (Bonewits, 1958)William John Baum, Copyright 2010Tuesday, April 2, 13 9. Traditional Management Hierarchical & Vertically oriented Linear & Unidirectional Dyadic management style - Elitist - Decisions made farther from point of impact Central principles: - Command - Control - Standardization (Porter-OGrady & Mallock, 2007)William John Baum, Copyright 2010Tuesday, April 2, 13 10. Quantum Leadership Recursive & Horizontally oriented Circular & Reciprocal Emergent leadership style - Grass-roots - Decisions made closer to point of impact Central principles - Collaboration - Flexibility - Custom Application (Porter-OGrady & Mallock, 2007) William John Baum, Copyright 2010Tuesday, April 2, 13 11. Quantum Leader Action Matrix For any Particular Task, Group of Tasks, or Role: Associate Associate AssociateAssociateIs Left in place, or Is Left in place, orReassignedhas ability (+) has ability (+) Advanced to(good motivation) lacks vision (-)has vision (+)Leadership Role or(good motivation) Offered Farewell LeaderLeaderor(poor motivation) Directs DelegatesOffered Incentives (poor motivation) Associate Associate Is OrientedAssociateAssociate Is Reassigned(good motivation)lacks ability (-)lacks ability (-)(good motivation) orlacks vision (-)has vision (+) or Offered Farewell LeaderLeader Offered Farewell(poor motivation)DemonstratesDevelops(poor motivation) (Adapted from Galbraith, 1971)William John Baum, Copyright 2010Tuesday, April 2, 13 12. Quantum DelegationAn innovative, interdependent, and fluid Redefinition of Delegation Strengthens the development of an organizations strategic plans with the infusion of leaders and associates values, insights, and preferences (Porter-OGrady & Mallock, 2007), thereby harnessing the natural power of self- determination in motivating the organizations members to work together to implement those plans. Strengthens implementation at the point of impact, by ensuring that all essential barriers are mutually identied. The resulting common understanding facilitates collaborative problem-solving, which leads to optimal results.William John Baum, Copyright 2010Tuesday, April 2, 13 13. An Effective Model for Delegation Why is it important? As associates become more experienced and better skilled, leaders can increase the amount and complexity of tasks delegated to associates, granting increasing levels of professional autonomy. The ability to delegate tasks to paraprofessional assistants has been identied by healthcare providers as a major factor in their ability to improve patients health outcomes (Broussard, 2007). Inappropriate delegation impedes the delivery of timely and effective care. Welford (2002) identied a managers ability to lead as the best retention tool- when leaders delegate appropriately, they foster professional autonomy, which leads to drops in absenteeism and decreased turnover.William John Baum, Copyright 2010Tuesday, April 2, 13 14. Value of An EffectiveDelegation Model Could lead to signicant improvements in the effectiveness of organizational management and practice at many levels of health care delivery. Could be applied anywhere care is delivered or patients are educated how to care for themselves. The Recursive Reciprocal Delegation Model has imbedded pathways that promote continuous, open, collaborative communication among leaders and associates. This models applicability is not exclusive to healthcare, but could also be used in other environments. William John Baum, Copyright 2010Tuesday, April 2, 13 15. The Recursive Reciprocal Delegation Model-> >-Leader as Follower Associate as Guide -> ->Input *Lets go of the fear of losing control Report*Informs leader of needs Output