Qualtrics - Salesforce Integration for SFDC MVPs
Transcript of Qualtrics - Salesforce Integration for SFDC MVPs
Customer Insights Voice of the Customer Programs
Customer Satisfaction Surveys Net Promoter Systems
Website Experience Feedback
Employee Insights 360-degree Employee Feedback Employee Engagement Surveys Employee Satisfaction Surveys
Exit Interviews
Market Insights Academic Studies
Market Research
Ad Testing Concept Testing
What is Qualtrics?
Getting to 100% coverage
Growth/ Advocacy
Support Retention
Buying
Delivery
• Website • Initial Sales Meeting • Inside Sales Support • Sales Process
• Commercial Support • Onboard Process • Services Project • Training
• Self-help website • Technical Support • RMA
• Upgrades • Relationship
• Product Quality • Maintenance contract
• Vocalize dashboards in Salesforce
• Customizable button/SDK
• Query builder – Save Queries – Schedule Sends
• And...?
What’s next?