QualityofStat April 5, 2012

CITY OF NEW ORLEANS

April 5, 2012 (Reporting Period: February 2012)

www.nola.gov/opa

QualityofLifeSTAT

http://www.nola.gov/opa

QualityofLifeSTAT April 5, 2012

Agenda Part 1: Introduction/General Updates

1. About this STAT

2. Management Level Approach to Issues

3. 3-14 Downman Road Coordinated Enforcement Debrief

4. NOLA311 Updates

Part 2: Data & Management Reports

1. Street Lights

2. Potholes

3. Catch Basins

4. Abandoned Vehicles/Parking

5. Tree Issues

6. Bandit Signs

7. Tire Dumping

8. Illegal Dumping

9. Alcoholic Beverage Outlets

1


Purpose: To address issues that most affect citizens’ quality of life, through regular review of data with Department managers.

Definition: QualityofLifeSTAT is a working meeting where key City staff review data to assess how the City is meeting its goals and to analyze what’s working, what’s not, and what the City needs to do to improve.

QualityofLifeSTAT focuses on topics that are: • Citywide,

• Lead to a perception of neglect, and

• Reported frequently to multiple sources (e.g. Council, Community Meetings, NOPD, Dept. Heads, 311, etc.)

• QualityofLifeSTAT is not a meeting that duplicates issues covered in other STAT programs or initiatives, nor does it discuss complaints about specific locations in depth.

Expectations: The public is invited to observe Senior City Leadership’s monthly working meeting with key department heads/program managers and to contribute their remarks and suggestions.

How to Report Issues: Index cards are available to the public at the sign-in table, which can be used to submit general remarks/suggestions or to report specific issues. Throughout the meeting, completed cards will be reviewed. General comments may be discussed by the group and specific issues will be assigned to departments.

QualityofLifeSTAT

2


Coordinated Enforcement Effort

Along Downman Road on March 14th ● Area selected based on

community concerns from Pines Village subdivision

● Departments represented included: ○ NOPD

○ Law

○ City Revenue

○ Code Enforcement

○ Safety & Permits

○ Sanitation

○ State of Louisiana ATC

○ State of Louisiana Revenue

Concern Addressed Number

Administrative Subpoenas/ Summons Issued

12

Illegal Tires Removed 60

Bandit Signs Removed 46

Properties Inspected, with Follow-Up Requested

35

Blighted Lots Referred to Code Enforcement

12


NOLA311 is Live!

● NOLA311 provides

○ Convenient citizen access to all non-emergency City services & information requests

○ System for departments to track, update, and monitor requests

● Phase 1 rollout includes

○ Public Works

○ Code Enforcement

○ Sanitation

○ City-Assisted Evacuation


NOLA311 is Live!: Next Steps

● Before June 1:

○ Web-based & Mobile self-service tools to report complaints & view status of requests

○ Automated case creation & closure notification

● Later this year:

○ Additional departments fully integrated

○ Integration with One-Stop Permitting Shop

○ Knowledge Base, including key information about City government, available on www.nola.gov


NOLA311 February Call Volumes Issue

Citizens calling the city with a concern have a hard time reaching the correct department, and also encounter difficulty in following up on their requests once submitted

Status

Phase 1 now live, includes: DPW EOC – CAEP Code Enforcement Sanitation Phased rollout of additional features & City departments scheduled through remainder of year

Critical Parties

ITI, OPA All Departments

6 Source: 311 Call Report February - Public

Other, 2882, 44%

Code Enforcement (Building), 827, 13%

Public Works (street lights, abandoned cars, pot holes,

etc), 815, 12%

Safety and Permits, 327, 5%

Assessor Erroll Williams, 186, 3%

Code Enforcement (High Grass), 268, 4%

NOPD (Records, Background Checks, etc),

297, 5%

Public Works (Violations; Red Light Cameras,

Parking Tickets), 329, 5%

Sanitation Department (Garbage Cans, Recycling, Illegal Dumping etc.), 160,

2%

Rodent, Mosquito, Termite Control, 127, 2%

Bureau of Treasury (Sanitation Charges, etc.),

229, 3%

Mayor's Office, 129, 2%


Part 2: Data & Management Reports Department of Public Works

1. Street Lights

2. Potholes

3. Catch Basins

4. Abandoned Vehicles/Parking

Parks & Parkways

1. Tree Issues

2. Bandit Signs (with Sanitation)

Sanitation

1. Tire Dumping

2. Illegal Dumping

3. Alcoholic Beverage Outlets

7


Street Light Repairs Return to Previous Levels

Following Federal Environmental Review

Source: Royal Engineering Monthly Summary Report, February 2012 8

Issue

Street light outages contribute to perception of lack of safety and create opportunity for crime, as well as unsafe road conditions for pedestrians & drivers

Status

Repairs resumed 1/3/12, following Federal Environmental Review DPW awaiting approval of plan to address backlog generated during review process

Critical Parties

Department of Public Works Royal Engineers and All Star Electric

Note: Routine Maintenance repairs are those of recurring nature such as bulb replacement.

Major repairs are those repairs that include wiring, circuits, poles, and trenching work.

697 752

1,215 1,117 1,153

1,432

523

- -

223

544

24 69

96

86

624

319

106

0 0

-

63

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12

Street Light Repairs Completed, by month and type

Routine Maintenance Complete Major Repairs Complete

Federal Environmental

Review


Backlog of 5,131 Street Light Repairs Identified During

Federal Environmental Review

Source: Royal Engineering RM Complete Summary, March 2012 9

3,451

4,203

5,418

6,535

7,688

9,120

10,085

10,490

11,536

13,159

15,465

3,375 4,127

5,342 6,459

7,612 9,044 9,567 9,567 9,567 9,790 10,334

-

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000


Routine Maintenance Repairs, Cumulative Identified v. Completed

Routine Maintenance Repairs Cumulative Identified Routine Maintenance Repairs Cumulative Complete

Federal Environmental Review

Issue


Status

Repairs resumed 1/3/12, following Federal Environmental Review DPW awaiting approval of plan to address backlog generated during review process

Critical Parties



Backlog of Street Light Repairs Prioritized by Public

Works

Source: Royal Engineering RM Complete Summary, March 2012 10

No Open Date, 43, 8%

August, 30, 6%

September, 37, 7%

October, 257, 47%

December, 92, 17%

January, 23, 4%

February, 62, 11%

85% of Routine Maintenance cases completed in February from 2011 backlog

Total Number of Cases Completed: 544

NOTE: Street light repair identification and

maintenance paused from Oct ‘11 to Jan ’12,

due to federal environmental review

Issue


Status

Repairs resumed 1/3/12, following Federal Environmental Review Backlog of 5,131 cases identified during review process DPW awaiting approval of plan to address backlog

Critical Parties



Potholes Filled in February Exceed Monthly Goal

Source: Department of Public Works, Pothole Killer Log, February 2012

Issue

Potholes signal neglect in neighborhoods, cause damage to cars, and increase the risk of vehicular accidents

Status

2012 annual goal has been set at 50,000 (monthly goal: 4,167) Timeliness data on pothole filling will be generated via 311 reporting

Critical Parties

Public Works, ITI

11

8,299

6,226

5,437

6,044

3,035 3,125 3,223 2,748

2,104 2,515

5,393

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000


Potholes Filled, by Month

Monthly Goal: 4,167

Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12

Avg # Filled per Work Day 152 174 157 139 136 165 157

Total # Working Days 20 18 20.5 19.7 15.5 22 17

152 174

157 139 136

165 157

20 18 20.5 19.7 15.5 22 17 0

20

40

60

80

100

120

140

160

180

200

Average # of Potholes Filled Per Working Day

NOTE:

Number of

working days

varies by

month due to

weather


Catch Basin Cleanings Dip Due to Mardi Gras;

Rebound Expected In March

Source: Department of Public Works Weekly Maintenance Reports, February 2012 12

Contact Info: Abandoned Cars 658-8290;

General Parking Complaints 658-8100

Issue

Catch Basins when blocked can cause severe flooding in neighborhoods, damage streets, and cause damage to cars and homes.

Status

2012 annual goal has been set at 4,200; monthly targets vary due to seasonality

Critical Parties

Department of Public Works, Sewerage and Water Board

363 369

182

273

245

274

134

-

50

100

150

200

250

300

350

400

Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12

Catch Basins Cleaned, by Month

Monthly Goal: 350


Abandoned Vehicle Response Time Reduced by

Over 50%, Despite Similar Call Volumes

Source: Department of Public Works, Abandoned Call Log 3/9/2012

Issue

Abandoned vehicles take up parking spaces needed for traffic circulation, contribute to a sense of neglect in neighborhoods, and can become junked harborages for rats and mosquitos

Status

This data tracks only complaints called into 658-8290.

Critical Parties

Public Works

Follow-Up

Parking RFP should help provide better data, and has been released. Interim strategy for tracking all abandoned vehicles may assist in operational improvements.

13

NOTE: A lag occurs in call closure because work orders are given to towing on a rolling basis, but

towing returns closed work orders with dispositions monthly.

The actual number of closed calls is likely higher than shown here, but is reflected on a one month lag.

43

73

149

131

112

91 88 82

62

36

21

78

60

42

1

0

14

33

26 25

19

24

20

6

4 5

1

15

15

12

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

0

20

40

60

80

100

120

140

160

Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12

Abandoned Vehicle Call Disposition & Timeliness, by Month of Call

Count of Closed Calls Count of Active Calls Avg. Days to Close (Month of Close)


Majority of Abandoned Vehicles Reported are

Found Gone on Arrival

Source: Department of Public Works Abandoned Call Log 3/9/12 14

Issue

Abandoned vehicles take up parking spaces needed for traffic circulation, contribute to a sense of neglect in neighborhoods, and can become junked harborages for rats and mosquitos

Status

Parking RFP has been released; finalized selection committee chosen this week RFP should provide better data to improve outcomes

Critical Parties

Public Works

A B C D E

Total 28 83 47 33 13

Active 2 18 6 6 12

Closed 26 65 41 27 1

2

18

6

6

12

28

83

47

33

13

0

10

20

30

40

50

60

70

80

90

100

Breakdown by Council District

Gone On Arrival, 117,

68%

Impounded, 23, 13%

NIV, 4, 2%

NOPD, 2, 1%

On Private Property, 2,

1%

Pending, 13, 8%

Stickered, 12, 7%

Status at Resolution as of March 9, 2012


Parking: Booting & Towing Activity Reflects

Policy Change, Increased Enforcement

Source: Department of Public Works Monthly Parking Report 3/16/2012

Issue

Parking violations prevent proper parking circulation and can block sidewalks, driveways, and intersections

Status

Ongoing monitoring continues

Critical Parties

Department of Public Works, NOPD

15

1458 1480

972 968 982 803 823

1272

392 357 484 776

610

988

0

200

400

600

800

1,000

1,200

1,400

1,600

September October November December January February

Confirmed Tows, by month

2012

2011

2010

414

729

378 360 314 323 265 366

255 290 254 258 205 342

0

100

200

300

400

500

600

700

800


Confirmed Boots, by month

2012

2011

2010


Parking: Citation Issuance Reflects Special

Events; In Line With Expectations


Issue


Status

Ongoing monitoring

Critical Parties


16


2010 19,769 23,687 20,859 21,878 23,179 40,746

2011 23,719 27,637 30,703 29,490 20,351 23,200

2012 30,614 39,709

19,769

23,687

20,859 21,878

23,179

40,746

23,719

27,637

30,703 29,490

20,351

23,200

30,614

39,709

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

Citations Issued Increase by 33% in January 2012 vs. 2011


Parking: Cumulative Enforcement Activity

Remains In Line With Previous Years


Issue


Status

Ongoing monitoring

Critical Parties


17

Jan Feb March April May June July Aug Sept Oct Nov Dec

2010Cumulative

23,179 63,925 90,291 120,847 149,631 173,053 197,600 216,267 236,036 259,723 280,582 302,460

2011Cumulative

20,351 43,551 79,494 105,574 129,083 150,367 168,877 191,104 214,823 242,460 273,163 302,653

2012Cumulative

30,614 70,323

30,614

70,323

0

50,000

100,000

150,000

200,000

250,000

300,000

YTD Cumulative Issuance by month, 3 Year Trend


Tree Work Orders Being Addressed After

Focus on Mardi Gras Preparation Efforts Issue

Tree trimming and removal prevents damage to public and private buildings

Status

GIS mapping and optimization of work patterns in process ITI will work with Parkways to design 311 protocol for implementation during 2nd half of 2012

Critical Parties

Parks and Parkways ITI OPA

18 Source: Department of Parks and Parkways Database Export as of 3/9/2012

NOTE: Tropical Storm Lee (September 2011) generated significant

backlog of work orders

96

46

43 44

96

40 55

44 33

87

43

66 49

95

61

44 66

98

92

103 85

99

87

56

33

35

38

51

9 8

6

4

7 8

13 12 11

14 17

18

21 23

0

10

20

30

40

50

0

20

40

60

80

100

120

140

160

180

200


Nu

mb

er

of

We

eks

to

Clo

se N

on

-Em

erg

en

cy W

ork

Ord

ers

Co

un

t o

f W

ork

ord

ers

Work Order, by Type and Response Time (Non-Emergency)

Non-Emergency Workorders Emergency Workorders Weeks to Close Non-Emergency Workorders


Forestry Activity Returns to Normal Levels after

Mardi Gras Preparation Efforts Issue

Tree trimming and removal prevents damage to public and private buildings

Status

Ongoing ITI will work with Parkways to design 311 protocol for implementation during 2nd half of 2012

Critical Parties

Parks and Parkways

19 Source: Department of Parks and Parkways Database Export through 3/9/2011

Contact Info: Non-Emergency 658-3200; Emergency 911

30 41 33 24 33 14 9

14 20 4 - 3 17

38 10 33 59 44 67 58 93

173

26 11 17 11

21

644

250

92 120 107

126 108

84

143

224

139 101

618

166

41

52

54

57 63

99

56 90

77

64

33

28

49

117

-

100

200

300

400

500

600

700

800


Work Orders as of February 2012

No Work Needed/ Private Trees Emergencies Trims Removals


Bandit Sign Removal & Enforcement

Efforts Continue to Achieve Results

Source: Department of Parks and Parkways and Department of Sanitation Monthly Illegal Sign

Spreadsheet, Parkways Working Sign List, Department of Sanitation Monthly Reports 3/9/12

Issue

Bandit Signs signal neglect in neighborhoods, create visual clutter, and are private use of public space for advertising

Status

Monitoring efforts continue Review need for continued monthly reporting of data

Critical Parties

Sanitation, Parks and Parkways

20

Note: Approximately 4,300 of the signs removed in

October were related to the October 22nd elections

1,914

3,881

1,361

1,628

1,880

368

828

2,310

1,633

5,147

333

662 630

186 -

1,000

2,000

3,000

4,000

5,000

6,000


Bandit Signs Removed


Sanitation Ranger & Quality of Life Officer

Continue Code Enforcement Efforts to Address

Litter and Tire Dumping

Source: Department of Sanitation Monthly Report 3/9/2012 21

Issue

Illegal dumping sites are a risk to public health and contribute to a sense of neighborhood neglect

Status

Sanitation is working on call classification so that variations based on types of calls can be detected.

Critical Parties

Sanitation, NOPD

Follow-Up

• Should a target

be set?

98

14

95

64

89

53

124

186

153

166

104

6 2

0

20

40

60

80

100

120

140

160

180

200


Inspections 98 14 95 64 89 53 124 186 153 166 104

NOPD Summons 0 0 10 1 4 8 12 6 10 6 2

Sanitation Enforcement Activity, by month


Sanitation Focuses on Mardi Gras Clean-Up

Efforts

Source: Department of Sanitation Monthly Report 3/9/2012

Issue

Dumping sites are a risk to public health and contribute to a sense of neighborhood neglect

Status

Included in initial 311 rollout Work Order intake system with mapping needed

Critical Parties

Sanitation

22

October November December January February

2011 1,034 722 626 1,489 1,559

2012 4,836 1,378

1,034 722 626 1,489 1,559

4,836

1,378 -

1,000

2,000

3,000

4,000

5,000

Tires Removed, by month

October November December January February

2011 133 40 89 102 46

2012 45 28

133

40

89 102

46 45 28

0

20

40

60

80

100

120

140

Illegal Dumping Sites Cleared, by month


Alcohol Beverage Outlet Enforcement Efforts

Retain Momentum Issue

Alcoholic Beverage Outlets operating in violation of their regulations can become sites of violent incidents and create noise, litter, and parking violations that interfere with neighbors' quality of life

Status

Ongoing enforcement efforts 311: routing and tracking of nuisance cases? Exploring strategies for ABCB to hear additional nuisance cases each month

Critical Parties

Law, NOPD, Safety and Permits

Source: Law Department correspondence, April 2, 2012 23

22 22 23

20 19

0

5

10

15

20

25

Oct-11 Nov-11 Dec-11 Jan-12 Feb-12

ABO Tax & Nuisance Cases Prosecuted, by month


Evaluation Form

● Are you a city employee or a member of the public?

● On a scale 1-5, how useful was this meeting to you (1= least useful and 5= most useful)?

● What’s working?

● What’s not working?

QualityofStat April 5, 2012

Business

Transcript of QualityofStat April 5, 2012