Quality Must Add Value - ASQasq.org/asd/2017/04/quality-must-add-value.pdfQuality expertise in all...

Copyright © 2017 Boeing. All rights reserved.

Quality Must Add Value

Bryan ScottVice President Boeing Defense Space & Security

Integrated Quality

March 2017


Great time to be working in space and defense

Exciting future for space and defense programs

To the moon and Mars

Designing new spacecraft

Many new defense opportunities

Many changes in our industry since CQSDI began

What challenges will we face going forward?

2

Our environment


Quality throughout the product lifecycle

Advanced supplier quality

Operations first-time quality (FTQ)

Root Cause and Corrective Action (RCCA)

Overcome barriers to change

Leadership

Commitment to our team

3

Adding value through quality


Recognized opportunity

Quality expertise in all stages of lifecycle

Program specialization

Program start-up

Quality must add value when they contribute to new programs

4

Back to basicsProduct Life Cycle Quality Tasks

Create Develop Produce Support

QE

SQ

Ops

QE

SQ

Ops

QE

SQ

Ops

QE

SQ

Ops

Quality adds value when we are invited to the table

Copyright © 2017 Boeing. All rights reserved. 5

Recognized opportunity

Up-front supply chain actions

Planning and program start

Contracting and requirements

13 areas of Supplier Quality (SQ) focus

Focus SQ on driving value

Advanced Supplier QualityLife Cycle Supplier Quality

Seamless integration of supply base into operations

Create Develop Produce Support

Reqt’s

Planning

EQI

QA System

QA Reqts

FAI Planning

FAI

CA

Analysis

Spares

Reqt’s

Planning


First-time quality on the factory floor

Quality at the work cell

Reduce support time (through service-level agreements)

Defects at cell level

– Real-time analytics

– Three clicks to root causes

Address issues as they arise

Factory operations

Organize the team around the work


Re-energize RCCA to eliminate systemic issues

Improved focus on RCCA skills

Understand customer and operations

Ground hog day

Prevents systemic root causes from recurring

Effective Root Cause and Corrective Action (RCCA)

Quality facilitates solution to eliminate systemic issues


Leadership reminded of our commitment to customers’ mission

Must have courage to speak up

Quality voice advocates for the mission

How can we better support team?

Success means speaking up

Leadership, the team, mission and courage

The voice of quality must be heard to add value


Summary

As leaders we demonstrate our commitment

to mission, our team and the organization

Quality advocates for mission success

Work with teams to develop solutions and

add value to our organizations

Thank you for everything you do!

Quality Must Add Value - ASQasq.org/asd/2017/04/quality-must-add-value.pdfQuality expertise in all...

Documents

Transcript of Quality Must Add Value - ASQasq.org/asd/2017/04/quality-must-add-value.pdfQuality expertise in all...