Quality Management System · QUALITY MANAGEMENT SYSTEM: PROCEDURE OF QUALITY REPORTING. One...
Transcript of Quality Management System · QUALITY MANAGEMENT SYSTEM: PROCEDURE OF QUALITY REPORTING. One...
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Quality Management System
Resources
Administration
Feedback Arrangements
Communication to Users
Quality Assurance
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QUALITY MANAGEMENT SYSTEM: STRUCTURE
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Head of Technical Division
Complaint Head of TechnicalUnit
Examiner
QMG
QUALITY MANAGEMENT SYSTEM:HANDLING OF COMPLAINTS
Correspondence from applicants orrepresentatives regarding complaints relating tosearch and examination activities are directed to
departments involved
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QUALITY MANAGEMENT SYSTEM:PROCEDURE OF QUALITY ACTIONS
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QUALITY MANAGEMENT SYSTEM:PROCEDURE OF QUALITY REPORTING
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One consequenceof this QC programme have been the ”Services Charter”.
QUALITYCONTROL
The ”Services Charter”contain descriptions ofthe OEPM services, aswell as quantified timequality undertakings
COMMITMENTS PARAMETERS
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QUALITY CONTROLOEPM Surveys
It is desirable to know the satisfaction of patent system users
A quality control process upon PCT applications havebeen established
According this QC process a periodically survey system is proposedto PCT applicants.The surveys include several questions about PCT Reports andOpinions and the applicant degree of satisfaction with it.
The survey samples take in consideration also severaltechnical fields and specific professional populations:
Electrical Machines AttorneysHuman Necessities RepresentativesAudio & Video Media CompaniesElectronicsComputers
QC
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QUALITY CONTROLOEPM 2003 PCT External Survey
• Company: SOLUZIONA
• Subject: Overall satisfaction with OEPM search services in PCT files
• Period: November 2002 – February 2003
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QUALITY CONTROLOEPM 2004 PCT Internal Survey
• Subject: Evaluation of quality level on ISRs and WOs
• Size: 234 ISRs + WOs
• Period: January – June 2004
Novelty andInventive step
020406080
100120140160180
No Comply68%
Comply32%
Number of
Claims
Affected
Boxes VII and VIII:29% applications affected
Article and Rule 5 (Description)
Others
Article and Rule 6 (claims)
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QUALITY CONTROLOEPM 2004 PCT External Survey
• Company: NOVOTEC
• Subject: Evaluation of Patent Agents level ofsatisfaction in PCT procedure
• Size: 159 Professional representatives
• Period: September 2004
CALIDAD DEL INFORME DE BÚSQUEDA
2 ,20% 22 ,20% 46,70% 20 ,00% 8 ,90%
0% 20% 40% 60% 80% 100%
MUY INSAT. INSAT. INDIF. SATISF. MUY SATISF. NS/NC
CALIDAD DEL INFORME DE BÚSQUEDA
2 ,20% 22 ,20% 46,70% 20 ,00% 8 ,90%
0% 20% 40% 60% 80% 100%
MUY INSAT. INSAT. INDIF. SATISF. MUY SATISF. NS/NC
¿CUÁNTO TIEMPO PASA EN GENERAL DESDE QUE PRESENTA LA SOLICITUD DE PATENTE HASTA QUE RECIBE EL IBI?
21,80%
4,30%
73,90%
MENOS DE 3 MESES ENTRE 3 Y 9 MESES MÁS DE 9 MESES NS/NC
¿CUÁNTO TIEMPO PASA EN GENERAL DESDE QUE PRESENTA LA SOLICITUD DE PATENTE HASTA QUE RECIBE EL IBI?
21,80%
4,30%
73,90%
MENOS DE 3 MESES ENTRE 3 Y 9 MESES MÁS DE 9 MESES NS/NC
PCT DEADLINEPCT DEADLINE ISR QUALITYISR QUALITY