Quality Management in Your Practice: A Nuts and Bolts Primer Richard P. Dutton, MD MBA Executive...
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Transcript of Quality Management in Your Practice: A Nuts and Bolts Primer Richard P. Dutton, MD MBA Executive...
Quality Management in Your Practice:A Nuts and Bolts Primer
Richard P. Dutton, MD MBAExecutive DirectorAnesthesia Quality Institute
04/11/23
Some people need feedback on their work performance
Introduction
• I am an anesthesiologist.
• I have led QM programs at the department and hospital levels
• Now I get to try it at the national level!
Introducing Yourself
Please send us a message (in the system or by email to [email protected]):
– Who are you? What is your title?– Why are you listening?– Do you have any specific questions or topic
areas?
Why Have Quality Management?
• To improve patient outcomes
• To improve business efficiency
• To meet regulatory requirements
04/11/236
The Challenge
The government wants to know that Ma and Pa are getting the healthcare they deserve … and that our taxes pay for.
The Eight Step Program: One
Who’s in charge here?
An effective QM program often depends on the initiative of a single person
What the leader does …
• Promotion of open dialogue
• Timely feedback
• Getting "buy in" from providers
• Support after a bad outcome– Accurate analysis by experts– A forum for discussion– Prevention of future events
The Eight Step Program: Two
What do we need to know?
Sometimes, knowing your destination makes it easier to find the best route
Typical QM Questions
• How many cases did we do last year?
• How many deaths?– Anesthesia related?– Preventable?
• How many complications?
• How satisfied are our patients?
• How do our results compare with others?
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Data: Indicators
• Business (numbers, times, dollars)
• Outcomes (deaths, complications)
• Processes – Steps that lead to outcomes … – Often problematic
• Focused reviews
• Sentinel events
The Quality Triangle
RiskFactors
Outcomes
Process
The Eight Step Program: Three
Gather the data!
•First, steal as much as you can
•Only then consider making your own
He who has the data controls the futureHe who has the data controls the future
What to Collect?
• “Administrative” data
• AIMS data
• Hospital EHR data
• Quality and outcome data– Your group– Other specialties
• Patient satisfaction information
• Anecdotes
How to Make Your Own Data
http://aqihq.org/AQIVendors.aspx
The Eight Step Program: Four
Share with your friends
•Produce a regular QM report
•Publish it internally
•Excerpt it externally
“We have lots of information technology, we just don’t have any information”
Who has your data already?
• The federal government
• CMS – Medicare Data
• AHRQ – CAHPS Data
• Private insurance companies
• The Joint Commission
• The ABA
• Your IT vendors
Data “Safety”
• You cannot hide your data
• You can see yourself as others will see you
• You can pre-empt illegitimate use
The Eight Step Program: Five
Capture the interesting cases
One of your goals should be to learn from the mistakes of others -- this is more fun than making the mistakes yourself.
Lessons From Aviation
The US National Civil Aviation Review Commission Chaired by Senator Norman Mineta“Avoiding Aviation Gridlock & Reducing the Accident Rate,” December 1997.
•FOQA and other safety risk management programs are based on trust.
• Keeping this data confidential is the key to acquiring it in the first place.
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Focus on Systems
• Not about weeding out "bad apples”
• W. Edwards Deming: 94% of the potential for improvement resides in system performance, only 6% is individual
• Dutton’s corollary: “system performance” usually equals “communication”
Management BY Anecdote
• Over-reaction to isolated events
• Layered bureaucracy
• Failure to discover root causes
• Failure to assess both benefits and risks
• Frequent disposal of both baby and bathwater!
Management OF Anecdotes
• Have a process for addressing sentinel events– Discovery– Reporting– Disclosure– Fact finding: who?– Analysis– Discussion and System Changes
The Eight Step Program: Six
Change things.
Don’t be afraid to tinker with your systems and processes.
PACU Reintubation Rate
Provider Education
andRocuronium
Removed
Rocuronium Introduced
The Eight Step Program: Seven
Lather, rinse, repeat
QM becomes easier over time, and more effective. You want to embed this
process in the fabric of your
practice.
Control Chart AnalysisAnesthesiology
The Eight Step Program: Eight
Report your data externally. Collect benchmarks you can use.
Participate in the AQI!
Where is the Improvement?
0
1000
2000
3000
4000
5000
6000
7000
0
1
2
3
4
5
6
7
8
9
10
Admissions
Deaths
z-score
“The unexamined life is not worth living.”
-- Socrates, Apology 38a