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Transcript of Quality Management in Your Practice: A Nuts and Bolts Primer Richard P. Dutton, MD MBA Executive...
![Page 1: Quality Management in Your Practice: A Nuts and Bolts Primer Richard P. Dutton, MD MBA Executive Director Anesthesia Quality Institute 10/11/2014.](https://reader035.fdocuments.us/reader035/viewer/2022070307/551b73a3550346d6338b4f9e/html5/thumbnails/1.jpg)
Quality Management in Your Practice:A Nuts and Bolts Primer
Richard P. Dutton, MD MBAExecutive DirectorAnesthesia Quality Institute
04/11/23
![Page 2: Quality Management in Your Practice: A Nuts and Bolts Primer Richard P. Dutton, MD MBA Executive Director Anesthesia Quality Institute 10/11/2014.](https://reader035.fdocuments.us/reader035/viewer/2022070307/551b73a3550346d6338b4f9e/html5/thumbnails/2.jpg)
Some people need feedback on their work performance
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Introduction
• I am an anesthesiologist.
• I have led QM programs at the department and hospital levels
• Now I get to try it at the national level!
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Introducing Yourself
Please send us a message (in the system or by email to [email protected]):
– Who are you? What is your title?– Why are you listening?– Do you have any specific questions or topic
areas?
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Why Have Quality Management?
• To improve patient outcomes
• To improve business efficiency
• To meet regulatory requirements
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04/11/236
The Challenge
The government wants to know that Ma and Pa are getting the healthcare they deserve … and that our taxes pay for.
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The Eight Step Program: One
Who’s in charge here?
An effective QM program often depends on the initiative of a single person
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What the leader does …
• Promotion of open dialogue
• Timely feedback
• Getting "buy in" from providers
• Support after a bad outcome– Accurate analysis by experts– A forum for discussion– Prevention of future events
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The Eight Step Program: Two
What do we need to know?
Sometimes, knowing your destination makes it easier to find the best route
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Typical QM Questions
• How many cases did we do last year?
• How many deaths?– Anesthesia related?– Preventable?
• How many complications?
• How satisfied are our patients?
• How do our results compare with others?
04/11/2310
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Data: Indicators
• Business (numbers, times, dollars)
• Outcomes (deaths, complications)
• Processes – Steps that lead to outcomes … – Often problematic
• Focused reviews
• Sentinel events
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The Quality Triangle
RiskFactors
Outcomes
Process
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The Eight Step Program: Three
Gather the data!
•First, steal as much as you can
•Only then consider making your own
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He who has the data controls the futureHe who has the data controls the future
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What to Collect?
• “Administrative” data
• AIMS data
• Hospital EHR data
• Quality and outcome data– Your group– Other specialties
• Patient satisfaction information
• Anecdotes
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How to Make Your Own Data
http://aqihq.org/AQIVendors.aspx
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The Eight Step Program: Four
Share with your friends
•Produce a regular QM report
•Publish it internally
•Excerpt it externally
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“We have lots of information technology, we just don’t have any information”
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Who has your data already?
• The federal government
• CMS – Medicare Data
• AHRQ – CAHPS Data
• Private insurance companies
• The Joint Commission
• The ABA
• Your IT vendors
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Data “Safety”
• You cannot hide your data
• You can see yourself as others will see you
• You can pre-empt illegitimate use
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The Eight Step Program: Five
Capture the interesting cases
One of your goals should be to learn from the mistakes of others -- this is more fun than making the mistakes yourself.
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Lessons From Aviation
The US National Civil Aviation Review Commission Chaired by Senator Norman Mineta“Avoiding Aviation Gridlock & Reducing the Accident Rate,” December 1997.
•FOQA and other safety risk management programs are based on trust.
• Keeping this data confidential is the key to acquiring it in the first place.
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04/11/2323
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Focus on Systems
• Not about weeding out "bad apples”
• W. Edwards Deming: 94% of the potential for improvement resides in system performance, only 6% is individual
• Dutton’s corollary: “system performance” usually equals “communication”
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Management BY Anecdote
• Over-reaction to isolated events
• Layered bureaucracy
• Failure to discover root causes
• Failure to assess both benefits and risks
• Frequent disposal of both baby and bathwater!
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Management OF Anecdotes
• Have a process for addressing sentinel events– Discovery– Reporting– Disclosure– Fact finding: who?– Analysis– Discussion and System Changes
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The Eight Step Program: Six
Change things.
Don’t be afraid to tinker with your systems and processes.
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PACU Reintubation Rate
Provider Education
andRocuronium
Removed
Rocuronium Introduced
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The Eight Step Program: Seven
Lather, rinse, repeat
QM becomes easier over time, and more effective. You want to embed this
process in the fabric of your
practice.
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Control Chart AnalysisAnesthesiology
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The Eight Step Program: Eight
Report your data externally. Collect benchmarks you can use.
Participate in the AQI!
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Where is the Improvement?
0
1000
2000
3000
4000
5000
6000
7000
0
1
2
3
4
5
6
7
8
9
10
Admissions
Deaths
z-score
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“The unexamined life is not worth living.”
-- Socrates, Apology 38a