QUALITY MANAGEMENT IN IMAGING SCIENCES INTRODUCTION TO QUALITY MANAGEMENT CHAPTER 1.
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Transcript of QUALITY MANAGEMENT IN IMAGING SCIENCES INTRODUCTION TO QUALITY MANAGEMENT CHAPTER 1.
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QUALITY MANAGEMENT IN IMAGING SCIENCES
INTRODUCTION TO QUALITY MANAGEMENT
CHAPTER 1
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EXPECTED QUALITY
PERCEIVED QUALITY
ACTUAL QUALITY
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MAIN CHANGES IN HEALTHCARE DELIVERY
1)ADVANCEMENT IN TECHNOLOGY
2) LEGISLATION & GOVERNMENT REGULATIONS
3) JCAHO
4) CORPORATE BUYOUTS & MERGERS
5) METHODS OF REIMBURSEMENT FOR SERVICES RENDERED
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QUALITY
MANAGEMENT
HISTORY
• GOVERNMENTAL ACTION
• JOINT COMMISSION ON THE ACCREDITATION OF HEALTHCARE ORGANIZATIONS
QUALITY
ASSURANCE
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QUALITY CONTROL
Level 1:
Noninvasive & Simple
Level 2:
Noninvasive & Complex
Level 3:
Invasive & Complex
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Continuous Quality Improvement• 14 points of Management:
1)Create Constancy (improve service & product)
2) Adopt a new philosophy
3) Build quality in product first
4) Minimize total cost
5) Improve constantly
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6) Train on the job
7) Institute leadership
8) Drive out fear
9) Break down barriers
10) Eliminate slogans
11) Eliminate work quotas
12) Eliminate merit rating systems
13) Education & self-improvement
14) Involve everyone ( TQI)
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Process improvement through continuous quality improvement
• 85/15• 80/20
• Workers near problem• Structured problem-
solving• Improving quality
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• Process• System• Supplier• Input• Action• Output• Customer (internal & external)
• Manpower Materials• Machines Environment
• Politics
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PROBLEM IDENTIFICATION & ANALYSIS
* BRAINSTORMING• FOCUS GROUPS• QUALITY IMPROVEMENT
TEAM• QUALITY CIRCLES• MULTI-VOTING• CONSENSUS• WORK TEAMS• PROBLEM-SOLVING TEAM
GROUP DYNAMICS
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JCAHO10 step process
• 1) Assign responsibility• 2) Delineate the scope of care• 3) Identify Important Aspects• 4) Identify Indicators
• Sentinel Event Indicator• Aggregate Data Indicator
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PERFORMANCE INDICATORS
• APPROPRIATENESS OF CARE
• CONTINUITY OF CARE
• EFFECTIVENESS OF CARE
• EFFICACY OF CARE
• EFFICIENCY OF CARE
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JCAHO10 step process
• 5) Establish a means• 6) Collect & Organize Data• 7) Initiate Evaluation• 8) Take Actions to Improve• 9) Assess Effectiveness
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• DESIGN
• MEASURE
• ASSESS
• IMPROVE
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• BENCHMARKING
• QUALITY ASSURANCE
• QUALITY CONTROL
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QUALITY MANAGEMENT TOOLS & PROCEDURES
CHAPTER 2• INFORMATION
ANALYSIS:• Population• Sample• Data set• Frequency• Continuous Variables• Dichotomous Variables• Central tendency: Mean,
Median, Mode• Reliability• Standard Deviation• Variance
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INFORMATION ANALYSIS TOOLS
• Flowchart• Cause-and-Effect
diagram• Histogram• Pareto Chart• Scatter Plot• Trend Chart• Control Chart
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CHAPTER 2 ASSIGNMENT
• CHAPTER 2
WILL NOT BE ON TEST
DUE TO THIS, DEVELOP A PROCESS BY USING ONE OF THE CHARTS WE TALKED ABOUT TODAY
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FILM DARKROOMSCHAPTER 3
• Latensification• Static electricity• Humidity & temperature• Ventilation• Overhead Lighting &
Safelight• Sensitometer• Densitometer• Viewbox Illuminator• Image Duplicating Units
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