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QUALITYMANAGEMENTPRINCIPLESThequalitymanagementprinciplesareasetofcomprehensiveandfundamentalrulesorbeliefsforleadingandoperatinganorganisation.Theyaimatcontinuallyimprovingperformanceoverlongterm,byfocusingoncustomerswhileaddressingtheneedsofallstakeholders.AspertheISO,thefollowingeightqualitymanagementprinciplescanfacilitateanyorganisationincreatingqualityworkcultureandsuccessfulimplementationofqualitymanagement.1.CustomerfocusedOrganisationOrganizationsdependontheircustomers.Customerfocusedorganisationsproduceproductsandservicesthatcustomersneedandprovidethemsatisfaction.Thiscanbeachievedbythefollowingactions:Identifycustomerneeds.Designaproductthatrespondstocustomerneeds.Produceanddelivertheproductasperthedesign.Enhanceaftersalesserviceandhandlecomplaintsquickly.Measurecustomersatisfaction.Improvequalitytodelightthecustomer.2.LeadershipSeniorleadersofanorganisationneedtosetdirectionsandcreatecustomerorientation,clearandvisiblequalityvaluesandhighexpectations.Values,directionsandexpectationsmustaddressallstakeholders.Theseniorleadersmustcommittothedevelopmentoftheentireworkforceandshouldencourageparticipation,learninginnovationandcreativitybyallemployees.Throughtheirpersonalrolesinplanning,communications,reviewororganisationperformanceandemployeerecognition,theleadersserveasrolemodelswhoreinforcevaluesandexpectationsandbuildleadershipandinitiative.3.InvolvementofPeopleInvolvementofthepeopleisonewayofimprovingqualityandproductivity.Involvingpeopleatalllevelsenablestheirabilitiestobeusedforthebenefitoftheorganisation.Thiscanbedonebyprovidingagoodcorporateworkculture,providinganinterestingworksystemandenvironment,andbuildingthecapabilityofpeopletoperformassignedtasksintheorganisation.4.ProcessApproachAdesiredresultisachievedmoreefficientlywhenrelatedresourcesandactivitiesaremanagedasaprocess.5.SystemsApproachtoManagementIdentifying,understandingandmanagingasystemofinterrelatedprocessesforagivenobjectivecontributestotheeffectivenessandefficiencyoftheorganisation.6.ContinuousImprovementApermanentobjectiveoftheorganisationisthatitshouldcontinuouslyimproveperformancebyaddressingtheneedsofalltheinterestedparties.7.FactualApproachtoDecisionmakingEffectivedecisionsarebasedonthelogicalorintuitiveanalysisofdataandinformation8.MutuallyBeneficialSupplierRelationshipTheabilityofthe

5/23/2015 QualityManagementInConstruction

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organisationanditssupplierstocreatevalueisenhancedbymutuallybeneficialrelationships.Themainpurposesofqualitymanagementsystemscanbesummarisedasbelow:Customersatisfaction/customerdelightbyassuringtherequiredminimumlevelofconsistentquality.Satisfying&aposinternalcustomers&apos.Assuringthemanagementofdoingthisatminimumpossibletotalcostofquality.Maximisingoutputtoinputratiosofprocesses.&aposPreventionisbetterthancure&aposstrategytobeimplemented.Improvequalityofcommunicationallaround.Developcompetentsubcontractorsaspartners.Makecontinualimprovementanongoingfeatureofthecompany&apossculture.

Itintroducedthesayings&quotfitforpurpose&quotand&quotdoitrightthefirsttime&quot.Itincludestheregulationofthequalityofrawmaterials,assemblies,productsandcomponentsservicesrelatedtoproductionandmanagement,production,andinspectionprocesses.Qualitycontrolprinciplescanalsobeutilizedinserviceindustries.

TheneedforauditOnceproceduresareestablished,howcanitbeensuredthattheproceduresarebeingimplementedandareeffective?Whattakestheplaceofinspectionintheoldsystemofoperation?Theanswerisacomplianceaudit.Anauditisundertakentoindicatewhetheraprocedureorjobinstructionisworkingsatisfactorily.Verifying,byaudit,thatthequalitysystemrequirementsarebeingfollowedthroughouttheorganizationandthateffectiveproceduresandjobinstructionsarebeingimplementedbyalldepartmentsordisciplines.VerifyingthatthoseresponsibleforcontrollingandcheckinganactivityhavedonesoinasystematicmannerandthatthereisobjectiveevidenceavailabletoconfirmsuchEnsuringthatallproceduralnonconformancesareresolved.Ensuringthatfundamentalworkingmethodsareestablishedandthatfullyapprovedproceduresaredevelopedtocoverthemandthatalldepartmentsandpersonnelareawareof,andhaveaccessto,currentversionsoftheseprocedures.Verifyingthatallproceduresareregularlyreviewedandupdatedasnecessary.DeterminingandreportingtheprincipalcausesofqualitylossesandnonconformancesDetermining,withseniormanagement,whereimprovementsarerequiredand,wherenecessary,recommendingthecorrectiveaction.Qualitycontrolisthecollectivetermforinprocessactivitiesandtechniquesintendedtocreatespecific

qualitycharacteristics.Theseincludesmonitoring,reductionofvariation,eliminationofknowncauses,andeffortstoincreaseeconomiceffectiveness.QualityControlQualitycontrolreferstotheactivitiesassociatedwiththecreationofprojectdeliverables.Itisusedtoverifythatdeliverablesareofacceptablequalityandthattheymeetthecompletenessandcorrectnesscriteriaestablishedinthequalityplanningprocess.Qualitycontrolisconductedcontinuallythroughoutaprojectandistheresponsibilityofteammembersandtheprojectmanager.QualityToolsListanyqualityrelatedtoolsthatthisprojectwillutilize

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Preventingmistakesismuchmoretimeandcosteffectivethancorrectingthem.

Transcript

1.QualityinConstructionWorksAnIntroductiontoQA/QCConceptandQualityManagementSystemBasedonISO9001:20082.TypicalSloganOpenChallengeQuickResponseTheBIGQUESTIONis:Howdowemeetthechallengeandachievethebenefits?3.OurOnlyAnswerISO9001:2008andQA/QC4.ISOTC176UpdateBISTheProcessApproach5.1.CUSTOMERFOCUS2.LEADERSHIP8MANAGEMENTPRINCIPLESISO90013.INVOLVEMENTOFPEOPLE4.PROCESSAPPROACH5.SYSTEMAPPROACH6.CONTINUALIMPROVEMENT7.FACTUALAPPROACH8.MUTUALBENEFICIALSUPPLIERRELATIONSHIPS6.6LEVEL1QUALITYMANUALQualityPolicyQualityObjectivesRequirementStandardOtherStatutoryandRegulatoryRequirements7.LEVEL2QUALITYPROCEDURESControlofDocumentsControlofRecordsInternalQualityAuditsControlofNonconformingProductsCorrectiveActionPreventiveAction78.8LEVEL3QUALITYPLANIncomingInspectionPlanInProcessInspectionPlanFinalTestReport/InspectionPlanWorkInstruction9.9LEVEL4FORMS/FORMATS/RECORDSTestingReportformsCommissioningReportFormsInspectionforms

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CheckSheets/CheckListMiscellaneousDocumentationForms10.ManagementReviewCompetence,TrainingandAwarenessPlanningandProductionReviewofRequirementRelatedtoProductDesignandDevelopmentInput1023MANDATORYRECORDS11.1123MANDATORYRECORDSDesignandDevelopmentOutputDesignandDevelopmentReviewDesignandDevelopmentVerificationDesignandDevelopmentValidationControlofDesignandDevelopmentChanges12.1223MANDATORYRECORDSPurchasingProcessAvailabilityofMonitoringandMeasuringEquipmentPreservationofProductCustomerPropertyControlofMonitoringandMeasuringEquipmentStandardsusedforCalibratingMonitoringandMeasuringEquipment13.1323MANDATORYRECORDSIdentifyandEnableCalibrationResultofCalibrationandVerificationInternalAuditMonitoringandMeasurementofProductControlofNonconformingProductCorrectiveActionPreventiveAction14.ApplyingQualityManagementSystem(ISO9001)inConstructionWorks15.QA/QCConceptsQualityAssuranceQualityAssurance(orQA)coversallactivitiesfromdesign,development,production,installation,servicinganddocumentation.16.QA/QCConceptsQualityControlQualitycontrolreferstotheprocess,mostoftenimplementedinmanufacturing,monitoringthequalityoffinishedproductsthroughstatisticalmeasuresandanoverallcorporatecommitmenttoproducingdefectfreeproducts.17.QA/QCConceptsOrganizationalLevel.Attheorganizationallevel,QAactivitiesensurethattheprogramororganizationissuccessfulbyoverseeingthesystemimplementationnecessaryforindividualprojectsintheprogram,andmakingsureactivitieshavetheresourcestheyneedtobesuccessful.18.QA/QCConceptsProjectLevel(Design,EstimateandInitiation)Attheprojectlevel,QAactivitiessupportthesuccessofanindividualprojectbyensuringthataccurateinformationischanneledtotherightpeopleattherighttimesothatdecisionscanbemadeduringprojectimplementation.

5/23/2015 QualityManagementInConstruction

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19.QA/QCConceptsTechnicalLevel.Atthetechnicallevel,QAactivitiesensurethattheindividualtechnicalactivitiesthatgenerate,process,orsynthesizedata(orotherinformation)forthedecisionprocessareperformingwithinacceptedlimits.20.ISO9001:2008QUALITYMANAGEMENTSYSTEMISQUALITYASSURANCE21.RolesofQA/QCDepartmentVerifythatrequirementsarefollowed,Verifythatcontrollingandcheckinganactivityhavebeendone,Ensurethatapprovedworkingmethodsareestablished,EvaluatethereportedprincipalcausesofnonconformancesEvaluatetheeffectivenessofcorrectiveaction,andDeterminewhereimprovementsarerequired2122.QualityControlRoleofQualityControllerincludes:monitoring,Inspection,reductionofvariation,eliminationofknowncauses,and2223.Differenceinresponsibilities2324.Differenceinresponsibilities2425.Differenceinresponsibilities2526.TheOrganizationPresidentVicePresidentQA/QCManagerEngineeringManagerQA/QCOfficerProjectManagerAuditorsQualityControllers(ProjectEngineers)2627.FUNCTIONSPresidentVicePresidentQualityActivitiesFunctionConstructionWorkFunctionQA/QCOfficerProjectManagerAuditorsQualityControllers(ProjectEngineers)2728.CONSTRUCTIONWORKFUNCTIONSPresidentVicePresidentProjectManager

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QA/QCSiteProjectEngineers(SiteSupervision)SubcontractorsCAD2829.QUALITYWORKFUNCTIONSPresidentVicePresidentQA/QCSiteManagerProjectSiteManagerProjectEngineers(QualityControl)SubcontractorsCAD2930.AsAppliedtoHOYAProject31.AsAppliedtoHOYAProject32.AsAppliedtoHOYAProject33.QualityManagementObjectiveszerodefect(nodefectsonprojecthandover)identifyandsolveproblemsbeforecustomerdoesestablishtruequalitycontrolbymakingqualitybuiltinandnotinspectedin.3334.Whydowedothis?Forbetterefficiency,Fewerrejects,Reduceifnoteliminatecustomercomplaints,ImprovecustomerrelationImprovesupplierrelation.

Andtoanswerourslogan:35.OpenChallengeQuickResponse

Problem71.4%Problem8Problem60.6%4%Problem58%Problem415%Equipment/MaterialsRelatedProblem23%CUSTOMERCOMPLAINTS(Est.RepairCost:PhP1.7MinLagunaArea)Pipingworkrelatedproblem28%DuctingworkrelatedProblem20%3536.BA

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ReplacementOrderPlacedOrderABOrderMadeOrderMadeBABBBBBToCustomerDeliveryFieldTestingDeliveryConformingInstallConformingFuturerepercussionsRootCauseAInvestigationNonConformingB&CB&CB&CRepairsSCRAPQAHOLDNonConformingAQAHOLDCCCCCCREPAIRQualityCheckConformingInstallToCustomerConformingAUnloadContainer,Bags,STORAGETestingTrucksetcLostRevenuePaperwork/Database

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DumpingCostsTransportFutureCosts(Reclaim/Environment)ASCRAPLostRevenueDumpingCostsFutureCosts(Reclaim/Environment)CostofQualityKEY:NORMALADDEDADDEDCOSTSCOSTSCOSTS3637.ReflectionPreventingmistakesismuchmoretimeandcosteffectivethancorrectingthem.3738.ActionReflectionsFailuretoprepareispreparingtofailFailuretoplanisplanningtofail39.EndOfPresentation40.Preparedby:SidCalayagReference:QualityManagementSystemISO9001:2008

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