MNET 420Ryan SheaCh.5 Homework10/5/15

8. Process Management is the involves planning and administering the activities necessary to achieve a high level of performance In key organizational processes and identifying opportunities for improving quality and operational performance and ultimately customer satisfaction. It consists s of three major activities: design, control, and improvement. Design: focuses on ensuring that the inputs to the process such as materials, technology, work methods and a trained workforce are adequate and that the process can achieve its requirements. Control: focuses on maintaining consistency in output by assessing performance and taking corrective action when necessary.Improvement: focuses on continually seeking to achieve higher levels of performance such as reduced variation higher yields fewer defects and errors smaller cycle times and so on.Process management is important to any business because it is the planning and administering the activities to obtain higher levels of performance and to improve quality and customer satisfaction. It gives any business the means to become better and to achieve its highest levels possible.

13. The four elements of any control system are:1) A standard or goal2) A means of measuring accomplishment3) Comparison of results with the standard to provide feedback4) The ability to make corrections as appropriate. The Goals and standards are defined during planning and design processes. They establish what is supposed to be accomplish.