Quality function development
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Transcript of Quality function development
Quality Function Quality Function DevelopmentDevelopment
Group Members
1.Mohammed Khanain2.Davis D Parakal3.Varun Madhav4.Chang Guo
Background Background Japanese Method in 1960’sIntroduced in US in 80’sSuccessful example:
◦Toyotaimproved customer fulfillmentIncreased more focus on quality
What is QFD?What is QFD?
Ensure Customer Satisfaction
Starts from customer’s Needs
Translate it to Technical
Specifications
Quality through out the process
key strategic link in the TQM
QFD ProcessesQFD Processes
Product Planning : House Of Product Planning : House Of QualityQuality
Relationship Matrix
What’s Vs How’s
Technical requirements
How’s??
Customer Needs
What??
Evaluation
Now Vs What
Target Values / Benchmarks
Relationships
Hows vs Hows
Customer
priority
Traditional & Non-traditionalTraditional & Non-traditional Applications Applications
IBM, Toyota ,Infosys, Mitsubishi , Tata, Canon
Infosys : Banking Software
Advantages: Advantages: Product quality is superiorClient satisfaction is improvedReduce
◦design time ◦deliver and Manufacturing cost◦Design changes
Limitations :Limitations :
Sometimes HOQ is too complex
Market Research Risks
Stability of customer requirement
Traditional QFD is not flexible
Future trendsFuture trendsFind more importance in how to align
company wide activities to customer
focus.
Price design along with quality design.
QFD role in shifting TQC from process
oriented QA to design oriented QA.
Include design, marketing, strategy , and
knowledge management
Conclusion : Conclusion :
• Key tool for quality assurance
•Translates customer needs into a
detailed process/product requirements
•QFD identifies the direction of
improvement
•QFD is dynamic tool, which needs to
reviewed and verified in frequent time
interval
References : References : • An InternationalJournal, Vol. 7 No. 1, 2000• Glenn H Mazur (1996), QFD institute , USA• World Class Design to Manufacture Volume 2Number 5,1995 • Paper from Project management Leadership Conference -2009, Infosys • Bill Dickinson, World Class Design to Manufacture ,Volume 2 · Number 5 · 1995 • Vivianne Bouchereau and Hefin Rowlands ,University of Wales College, Newport, South Wales, UK •Yoji Akao ,International Symposium on QFD ,1997
Thank Thank YouYou