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![Page 1: Quality assurance is defined as : “ All those planned and systematic actions necessary to provide adequate confidence that a product or service will satisfy.](https://reader035.fdocuments.us/reader035/viewer/2022062401/5a4d1b3e7f8b9ab05999fb4a/html5/thumbnails/1.jpg)
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Quality assurance is defined as : “ All those planned
and systematic actions necessary to provide adequate
confidence that a pro duct or service will
satisfy the given requ irement for quality.”
19B.G. Dale, 94 2 ed. P.
333• This means good management
nd
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A quality system is defined as : “ The organizational stru
cture, responsibilities, procedures, processes an
d resources for implementing quality man
agement.”
B. S. 4778, p. 334
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Structure
• QT 1: Department• QT 2: Faculty
• QT 3: Academic Affairs• QT 4: University
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Process
• Give support and encouragement• Provide with the “how” of things
• Try to understand the technology together• Create an awareness
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ConceptAuQS 2000
• Outcomes• Outputs
• Processes• Inputs
• Contexts
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Quality Cycle
• Action• Check• Do• Plan
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Key Performance Indicators (KPIs)•Model 1:For 10
Undergraduate Schools…9 KPIs
• Model 2: For Graduate School…5 KPIs• Model 3: For Supporting Units…4 KPIs
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SAR
• University SAR• Faculty SAR
• Department SAR• Individual SAR
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Strategies
• Concentrate on the KPIs that are critical to quality.
• Consultation
- time- pace- methodology
• Self management of each team• Top management involvement
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Strategies (cont’d)
• Integrate different aspects of university life into one.
• Create quality network• Reduce the burden of paper work
- internet- Notice Board- Regular IQA
• Provide information
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Two Approaches to
Quality Improvement1. Top-down approach
2. Bottom-up approach
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Future Plan
4. Establish and ensure a process of IQM (internal quality monitoring).
- The question to ask is: What are students’ learning and what will they be able to do when they graduate from the university?
3. Shift emphasis to the outcomes2. For IQA, emphasize on particular KPIs
1. Set a new pace for IQA, to avoid QA fatigue
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Observation
• The “Quality Report” would be the sum total of quality documentation produced by the institution on an annual basis.
• The quality audit and assessment exercises must be able to influence institutional practices.
AccountabilityImprovement / Enhancement
• Two main purposes of QA:
• The best quality assurance process in the world do not guarantee good outcomes.
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Shifts in QA Practice
• Discipline peer review• Focusing• Simplifying
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Chances to success is to take all the steps necessary
Will you stare up the steps or step up the stairs ?