Quality Assurance Agreement for Suppliers (QAA) - · PDF fileQuality Assurance Agreement for...

Quality Assurance Agreement for Suppliers (QAA)

between

Precision Motors Deutsche Minebea GmbH

Auf Herdenen 10

D-78052 Villingen-Schwenningen

Germany

- hereinafter referred to as “PMDM” or customer -

and

[contractual partner please insert]

- hereinafter referred to as "supplier" –


Created by: QMB / Jörg Königsmark

Contents

1. General ................................1.1 Quality management system of the supplier1.2 Quality objectives and changes1.3 Contact person and organisation1.4 Environmental requirements

2. Audits ................................2.1 Supplier audits ................................2.2 Supplier audits at the site of the supplier's sub

3. Documentation ................................3.1 Technical documentation3.2 Contract review, Feasibil

4. Quality planning ................................4.1 Failure Mode and Effects Analysis (FMEA)4.2 Process capability (PPK / CPK)4.3 Test planning................................4.4 Test and measurement equipment (Gauge R&R / MSA)4.5 Machine capability (CMK)4.6 Process verification (Run&Rate)4.7 Defective parts analysis process4.8 Requalification tests

5. Sampling ................................5.1 First Article ................................5.2 Disclosure of chemical substances5.3 Parts history ................................

6. Series monitoring ................................6.1 Tests, test documentation6.2 Predictive and preventive maintenance

7. Complaints, problems caused by the supplier7.1 Quality and delivery problems7.2 Deviations from the defined scope of delivery noticed by the supplier7.3 Deviations from the defined scope of delivery noticed by PMDM7.4 Deviations noticed in the supply chain7.5 Complaint costs ................................7.6 Escalation in case of deviations

8. Supplier evaluation ................................9. Shipment and labelling ................................

9.1 Product labelling ................................9.2 Test certificates and goods receipt at PMDM

10. Other ................................10.1 Confidentiality................................10.2 Duration of the agreement10.3 Ethical rules, Minebea Code of Conduct10.4 Applicable law ................................

Quality Assurance Agreement for Suppliers

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Quality management system of the supplier ................................................................Quality objectives and changes ................................................................Contact person and organisation ................................................................Environmental requirements ................................................................

................................................................................................................................................................................................................................

Supplier audits at the site of the supplier's sub-supplier ................................................................................................................................

Technical documentation ................................................................Contract review, Feasibility of the product ................................................................

................................................................................................Failure Mode and Effects Analysis (FMEA) ................................................................Process capability (PPK / CPK) ................................................................

................................................................................................Test and measurement equipment (Gauge R&R / MSA) ................................Machine capability (CMK) ................................................................Process verification (Run&Rate)................................................................

lysis process ................................................................ ................................................................................................

................................................................................................................................................................................................

Disclosure of chemical substances ................................................................................................................................................................................................................................................................

Tests, test documentation ................................................................Predictive and preventive maintenance ................................................................

Complaints, problems caused by the supplier ................................................................Quality and delivery problems ................................................................Deviations from the defined scope of delivery noticed by the supplier

rom the defined scope of delivery noticed by PMDM ................................Deviations noticed in the supply chain ................................................................

................................................................................................Escalation in case of deviations ................................................................

................................................................................................................................................................................................

................................................................................................Test certificates and goods receipt at PMDM ................................

................................................................................................................................................................................................

Duration of the agreement ................................................................Ethical rules, Minebea Code of Conduct................................................................

................................................................................................

Document no.: 1255- A

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Preamble This quality assurance agreement is the contractual definition of the technical and organizational framework conditions and processes between PMDM and the supplier that are required for achieving the desired quality objective. It describes the requirements concerning the management system of the supplier with regard to quality assurance, in particular regarding the product and the production process.

The objective of the agreement is 0 1. General 1.1 Quality management system of the supplier The supplier is entirely responsible for the products and services provided by him.With this QAA, the contracting parties agree that the set of rules laid down in the standard ISO / TS 16949 as well as the sets of rules of the VDA publication series that are complementary to ISO/TS 16949, as well as the APQP and PPAP are to be applied to this supply relationship in a binding fashion. Furthermore, the rules of the standard DIN EN ISO 14001 are part of t QM systems certified according to EN ISO 9001 are accepted as minimum requirements, which are to be aligned, further developed and qualified according to the conditions specified above. Other agreements that were made with PMDM, as well as also binding and thus part of the contract. The supplier commits to exposing the processes and productions for PMDM to a process audit at least once a year within the framework of his QM system. Results of this audito PMDM on request. The supplier commits to qualifying his subhere are also applicable to his sub 1.2 Quality objectives and changes PMDM reserves the right to entertest standards) with suppliers, in order to define productSupplier Quality Program (SQP) agreements. If no other agreements exist, the current draserves as minimum requirement. Should the supplier notice that the defined objectives cannot be met, he is obligated to inform PMDM immediately and to present concrete action plans for correction.Further definitions in relation to this are described Without prior written consent of PMDM, the supplier is not authorised to introduce any changes in relation to product design, used materials or the production process and used subalso applies to relocation of the production or of the production facilities.


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This quality assurance agreement is the contractual definition of the technical and organizational framework conditions and processes between PMDM and the supplier that are required for

red quality objective.

It describes the requirements concerning the management system of the supplier with regard to quality assurance, in particular regarding the product and the production process.

The objective of the agreement is 0 -failure quality.

Quality management system of the supplier

The supplier is entirely responsible for the products and services provided by him.With this QAA, the contracting parties agree that the set of rules laid down in the standard ISO / TS

s the sets of rules of the VDA publication series that are complementary to ISO/TS 16949, as well as the APQP and PPAP are to be applied to this supply relationship in a binding

Furthermore, the rules of the standard DIN EN ISO 14001 are part of this contract.

QM systems certified according to EN ISO 9001 are accepted as minimum requirements, which are to be aligned, further developed and qualified according to the conditions specified above. Other agreements that were made with PMDM, as well as references and specified standards are also binding and thus part of the contract.

The supplier commits to exposing the processes and productions for PMDM to a process audit at least once a year within the framework of his QM system. Results of this audi

The supplier commits to qualifying his sub-suppliers in such a way that the agreements established here are also applicable to his sub-suppliers.

Quality objectives and changes

PMDM reserves the right to enter into further agreements (definition of product characteristics and test standards) with suppliers, in order to define product-specific quality responsibilities within Supplier Quality Program (SQP) agreements. If no other agreements exist, the current draserves as minimum requirement.

that the defined objectives cannot be met, he is obligated to inform PMDM immediately and to present concrete action plans for correction. Further definitions in relation to this are described in element 7 of this contract.

Without prior written consent of PMDM, the supplier is not authorised to introduce any changes in relation to product design, used materials or the production process and used sub

of the production or of the production facilities.


This quality assurance agreement is the contractual definition of the technical and organizational framework conditions and processes between PMDM and the supplier that are required for

It describes the requirements concerning the management system of the supplier with regard to quality assurance, in particular regarding the product and the production process.

failure quality.

The supplier is entirely responsible for the products and services provided by him. With this QAA, the contracting parties agree that the set of rules laid down in the standard ISO / TS

s the sets of rules of the VDA publication series that are complementary to ISO/TS 16949, as well as the APQP and PPAP are to be applied to this supply relationship in a binding

his contract.

QM systems certified according to EN ISO 9001 are accepted as minimum requirements, which are to be aligned, further developed and qualified according to the conditions specified above.

references and specified standards are

The supplier commits to exposing the processes and productions for PMDM to a process audit at least once a year within the framework of his QM system. Results of this audit have to be presented

suppliers in such a way that the agreements established

into further agreements (definition of product characteristics and specific quality responsibilities within

Supplier Quality Program (SQP) agreements. If no other agreements exist, the current drawing

that the defined objectives cannot be met, he is obligated to inform

in element 7 of this contract.

Without prior written consent of PMDM, the supplier is not authorised to introduce any changes in relation to product design, used materials or the production process and used sub-suppliers. This



1.3 Contact person and organisation The supplier shall appoint one person responsible for quality and a respective deputy for all quality aspects that are relevant to the product. PMDM shall have the freedom to schedule regular quality meetings with the supplier, during which the current quality status and further development actions may be discussed and, if required, measures for improving the quality situation may be agreed upon. 1.4 Environmental requirem The supplier commits:

• to comply with the requirements of the end• to inform immediately in writing about all environmental risks that could have an impact on

supply capability. • to inform PMDM about all used product i

initial sampling at the latest.• For hazardous substances, the requirements of the Ordinance on Hazardous Substances

and a notification obligation for the first delivery have to be complied with.• when delivering materials that

substances), an EU-Material Safety Data Sheet that is compliant with the Ordinance on Hazardous Substances has to be included in the first delivery to PMDM.

• when supplying products thave to be specified (CAS numbers) and provided to PMDM in writing.

2. Audits 2.1 Supplier audits PMDM reserves the right to conduct audits at the supplier's site along with its customers.The audit may be conducted as a system audit, process audit and/or product audit. PMDM shall give notice and coordinate the audits with the supplier in a timely manner. 2.2 Supplier audits at the site of the supplier's sub When quality problems arise that aresupplier shall be obligated to make possible an audit by PMDM and/or by its customers at the site of the sub-supplier concernedauditing is made possible across the supply chain.


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Contact person and organisation

The supplier shall appoint one person responsible for quality and a respective deputy for all quality aspects that are relevant to the product.

om to schedule regular quality meetings with the supplier, during which the current quality status and further development actions may be discussed and, if required, measures for improving the quality situation may be agreed upon.

Environmental requirem ents

to comply with the requirements of the end-of-life vehicle regulation (ELV).immediately in writing about all environmental risks that could have an impact on

to inform PMDM about all used product ingredients on a chemical basis (CAS numbers) at initial sampling at the latest. For hazardous substances, the requirements of the Ordinance on Hazardous Substances and a notification obligation for the first delivery have to be complied with.

ng materials that are hazardous for people and the environment (hazardous Material Safety Data Sheet that is compliant with the Ordinance on

Hazardous Substances has to be included in the first delivery to PMDM.when supplying products that release substances when properly used, these substances have to be specified (CAS numbers) and provided to PMDM in writing.

PMDM reserves the right to conduct audits at the supplier's site along with its customers.may be conducted as a system audit, process audit and/or product audit. PMDM shall

give notice and coordinate the audits with the supplier in a timely manner.

Supplier audits at the site of the supplier's sub -supplier

When quality problems arise that are caused by services and/or deliveries from subsupplier shall be obligated to make possible an audit by PMDM and/or by its customers at the site

concerned. The supplier shall orientate his contractual design in such a wayauditing is made possible across the supply chain.


The supplier shall appoint one person responsible for quality and a respective deputy for all quality

om to schedule regular quality meetings with the supplier, during which the current quality status and further development actions may be discussed and, if required,

life vehicle regulation (ELV). immediately in writing about all environmental risks that could have an impact on

ngredients on a chemical basis (CAS numbers) at

For hazardous substances, the requirements of the Ordinance on Hazardous Substances and a notification obligation for the first delivery have to be complied with.

for people and the environment (hazardous Material Safety Data Sheet that is compliant with the Ordinance on

Hazardous Substances has to be included in the first delivery to PMDM. hat release substances when properly used, these substances

have to be specified (CAS numbers) and provided to PMDM in writing.

PMDM reserves the right to conduct audits at the supplier's site along with its customers. may be conducted as a system audit, process audit and/or product audit. PMDM shall

caused by services and/or deliveries from sub-suppliers, the supplier shall be obligated to make possible an audit by PMDM and/or by its customers at the site

. The supplier shall orientate his contractual design in such a way that



3. Documentation 3.1 Technical documentation PMDM provides the supplier with technical documentation and integrates it into the change service. This ensures that both parties are aware of the same tsupplier require written approval by PMDM. The supplier shall ensure, particularly in case of electronic documents, that a format is used that can be read by PMDM. The supplier shall ensure by means of a distribution sdocument versions are used. No longer valid and / or obsolete documentation shall be directed immediately in such a way that an inadvertent use is excluded. All technical documents and productdocumentation and archiving procedures and provided to PMDM on request. 3.2 Contract review, Feasibility The supplier shall review the feasibility provided. By accepting the contract, assumes full responsibility for the quality of the product. Deviations from the requirements are only permissible after prior written consent by PMDM and require a subsequent change of the order documentation. If the feasibility study shows a problem, In case of changes of the product, the feasibility study must be updated. Supplier products that are subject to asystem must be agreed upon with PMDM. Supplier products that require electrostatic protection (ESD) must be specified to PMDM, and the appropriate symbol must be placed on the packaging. Supplier products must be preservethe supplier site nor during transport to PMDM or one of its manufacturing locations. 4. Quality planning If not otherwise agreed, the supplier must apply the documents provided on the interneportal as a basis for the subsequent capability certificates. Use of own / other documents for certification require approval by PMDM and need to be agreed upon in writing. The documents can be found under the following internet address:

(http ://www.pmdm.de/ueber


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Technical documentation

PMDM provides the supplier with technical documentation and integrates it into the change service. This ensures that both parties are aware of the same technical state. Changes made by the supplier require written approval by PMDM.

The supplier shall ensure, particularly in case of electronic documents, that a format is used that

The supplier shall ensure by means of a distribution system that only the current approved document versions are used. No longer valid and / or obsolete documentation shall be directed immediately in such a way that an inadvertent use is excluded.

All technical documents and product-related data must be backed-up according to VDA 1 documentation and archiving procedures and provided to PMDM on request.

Feasibility of the product

feasibility of the product using the samples and documentation ing the contract, he confirms the producibility and the requested volume and

assumes full responsibility for the quality of the product.

the requirements are only permissible after prior written consent by PMDM and ange of the order documentation.

a problem, it shall be reported to PMDM in writing.In case of changes of the product, the feasibility study must be updated. Supplier products that are subject to an expiry date must be specified to PMDM, and a labelling system must be agreed upon with PMDM.

Supplier products that require electrostatic protection (ESD) must be specified to PMDM, and the appropriate symbol must be placed on the packaging.

Supplier products must be preserved in such a way that they cannot deteriorate during storage at the supplier site nor during transport to PMDM or one of its manufacturing locations.

If not otherwise agreed, the supplier must apply the documents provided on the interneportal as a basis for the subsequent capability certificates. Use of own / other documents for certification require approval by PMDM and need to be agreed upon in writing. The documents can be found under the following internet address:

://www.pmdm.de/ueber -pmdm/lieferantenportal.html


PMDM provides the supplier with technical documentation and integrates it into the change service. echnical state. Changes made by the

The supplier shall ensure, particularly in case of electronic documents, that a format is used that

ystem that only the current approved document versions are used. No longer valid and / or obsolete documentation shall be directed

according to VDA 1 documentation and archiving procedures and provided to PMDM on request.

of the product using the samples and documentation the producibility and the requested volume and

the requirements are only permissible after prior written consent by PMDM and

shall be reported to PMDM in writing.

ecified to PMDM, and a labelling

Supplier products that require electrostatic protection (ESD) must be specified to PMDM, and the

d in such a way that they cannot deteriorate during storage at the supplier site nor during transport to PMDM or one of its manufacturing locations.

If not otherwise agreed, the supplier must apply the documents provided on the internet / supplier portal as a basis for the subsequent capability certificates. Use of own / other documents for certification require approval by PMDM and need to be agreed upon in writing. The documents can

pmdm/lieferantenportal.html )



4.1 Failure Mode and Effects Analysis (FMEA) The supplier shall perform a processincorporate the findings at the start of mass productionparticularly in case of complaints, On request, this P-FMEA shall be presented to PMDM for information and review.In the event of the supplier delivering a selfdesign-FMEA (D-FMEA) during the development stage and prior to series startfrom that shall be incorporated into the product. This Dparticularly in case of complaints, On request, this FMEA shall be presented to PMDM for information and review. 4.2 Process capability (PPK / CPK) Process capability tests must be conducted for all critical and functionally crucial characteristics. These characteristics shall be defined by means of a drawing and / or SQP agreements. 4.3 Test planning For all supplied products, the supplier parts tests and component tests as well as the final test, and implement itests must be documented in the production control plan. The scope of the tests drawing and / or SQP agreements. Particularly in the event of quality problems, the supplier The standard ISO/TS 16949 shall be used as a 100% test of the characteristics shall be conducted according to CPK 4.4 Test and measurement equipment (Gauge R&R / MSA) Test and measuring equipment must be tested with regard to their capability by means of a measuring system analysis prior to use. For calibration/verification, the rules of ISO/TS 16949 apply. Breakdowns, failures of test and measuring equipment shall be brought to PMDM's aimmediately. 4.5 Machine capability (CMK) Prior to serial use, the supplier throughout the process. Should, for reasons of complexity, the necessity arise for applying other measuring methods, this must be communicated to PMDM in writing and the applied measuring process has to be coordinated accordingly. As a minimum requirement, the requirements of ISO/TS 16949 have to be complied with in any case. 4.6 Process verification (Run&Rate) The supplier must prove the verification of the manufacturing process prior to serial use by means of the PMDM Run&Rate process. Should another measuring method be applied, PMDM must be informed of this fact in writing. The measuring method must be coordinated


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Failure Mode and Effects Analysis (FMEA)

The supplier shall perform a process-FMEA (P-FMEA) for his products prior to series startat the start of mass production. This P-FMEA shall be kept up

particularly in case of complaints, adapted to the current conditions. FMEA shall be presented to PMDM for information and review.

In the event of the supplier delivering a self-developed product to PMDM, he shall conduct a FMEA) during the development stage and prior to series start

from that shall be incorporated into the product. This D-FMEA shall be kept upparticularly in case of complaints, adapted to the current conditions. On request, this FMEA shall be presented to PMDM for information and review.

Process capability (PPK / CPK)

Process capability tests must be conducted for all critical and functionally crucial characteristics. shall be defined by means of a drawing and / or SQP agreements.

For all supplied products, the supplier must create a test planning for incoming goods inspection, parts tests and component tests as well as the final test, and implement it during the process. All

be documented in the production control plan. The scope of the tests drawing and / or SQP agreements. Particularly in the event of quality problems, the supplier must adjust his test planning accorThe standard ISO/TS 16949 shall be used as a for that. In the event of incapable100% test of the characteristics shall be conducted according to CPK-requirements.

Test and measurement equipment (Gauge R&R / MSA)

equipment must be tested with regard to their capability by means of a measuring system analysis prior to use. For calibration/verification, the rules of ISO/TS 16949

Breakdowns, failures of test and measuring equipment shall be brought to PMDM's a

capability (CMK)

Prior to serial use, the supplier must create machine capability certificates and maintain them throughout the process. Should, for reasons of complexity, the necessity arise for applying other

hods, this must be communicated to PMDM in writing and the applied measuring process has to be coordinated accordingly. As a minimum requirement, the requirements of ISO/TS 16949 have to be complied with in any case.

Process verification (Run&Rate)

upplier must prove the verification of the manufacturing process prior to serial use by means of the PMDM Run&Rate process. Should another measuring method be applied, PMDM must be informed of this fact in writing. The measuring method must be coordinated


FMEA) for his products prior to series start-up and FMEA shall be kept up-to-date and,

FMEA shall be presented to PMDM for information and review. DM, he shall conduct a

FMEA) during the development stage and prior to series start-up. The findings FMEA shall be kept up-to-date and,

On request, this FMEA shall be presented to PMDM for information and review.

Process capability tests must be conducted for all critical and functionally crucial characteristics. shall be defined by means of a drawing and / or SQP agreements.

create a test planning for incoming goods inspection, t during the process. All

be documented in the production control plan. The scope of the tests is defined by the

adjust his test planning accordingly. incapable processes, a

requirements.

equipment must be tested with regard to their capability by means of a measuring system analysis prior to use. For calibration/verification, the rules of ISO/TS 16949

Breakdowns, failures of test and measuring equipment shall be brought to PMDM's attention

create machine capability certificates and maintain them throughout the process. Should, for reasons of complexity, the necessity arise for applying other

hods, this must be communicated to PMDM in writing and the applied measuring process has to be coordinated accordingly. As a minimum requirement, the requirements of ISO/TS

upplier must prove the verification of the manufacturing process prior to serial use by means of the PMDM Run&Rate process. Should another measuring method be applied, PMDM must be informed of this fact in writing. The measuring method must be coordinated with PMDM.



4.7 Defective parts analysis process The supplier must develop a defective parts analysis process based on the VDA volume "Marketing and customer care; defective parts analysis field The underlying objective is to develop a defined analysis process for complaints even during the product development process, in order to be able to handle complaints at production startaccordance with a defined process. 4.8 Requalification tests All series products delivered to PMDM must undergo a complete dimensional inspection and functional test in accordance with the production control plans, and in consideration of the applicable customer requirements concerning material and function. The results must be madavailable to PMDM on request. The test scope must be documented in accordance with ISO TS 16949.Deviations from the test scope require written permission by PMDM. 5. Sampling 5.1 First Article First Articles shall be explicitly ordered by PMDM. The requisupplied is contained in the order. Usually, they correspond to the requirements of the SQP rules on product level that were agreed upon by the contractual partners.All requested documentation shall be provided simultaneousupply date specified by PMDM. Documentation that was provided too late or not at all can result in a negative First Article decision, which can possibly lead to a verified that the supplier is responsible for the delay, he shall be liable for compensation of the resulting costs and damages. The First Article requests (SQP) are available on the internet / on the supplier portal. 5.2 Disclosure of chemical substances The chemical substances of the supplied products shall be handled as follows at initial sampling at the latest: In the automotive area (numbers starting with 13)

entered into the international material data system IMDS (http://www.mdsystem.com) and forwarded to PMDM (OrganisationPMDM reserves the right to use the transferred data sets for other customers for completion of the product data.

In the area of industrial motors (numbers starting with 12)

made available via a material data sheet that containsupplied product. The chemical substances must be specified by stating the CAS number and the weight proportion as a percentage (%) value.


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Defective parts analysis process

develop a defective parts analysis process based on the VDA volume "Marketing and customer care; defective parts analysis field - audit standard" and coordinate it with PMDM.

objective is to develop a defined analysis process for complaints even during the product development process, in order to be able to handle complaints at production startaccordance with a defined process.

Requalification tests

cts delivered to PMDM must undergo a complete dimensional inspection and functional test in accordance with the production control plans, and in consideration of the applicable customer requirements concerning material and function. The results must be madavailable to PMDM on request. The test scope must be documented in accordance with ISO TS 16949. Deviations from the test scope require written permission by PMDM.

shall be explicitly ordered by PMDM. The requirements regarding the data to be contained in the order. Usually, they correspond to the requirements of the SQP rules

on product level that were agreed upon by the contractual partners. All requested documentation shall be provided simultaneously along with the supply date specified by PMDM. Documentation that was provided too late or not at all can result in

decision, which can possibly lead to a delay in mass t the supplier is responsible for the delay, he shall be liable for compensation of the

requests (SQP) are available on the internet / on the supplier portal.

Disclosure of chemical substances

substances of the supplied products shall be handled as follows at initial sampling at

In the automotive area (numbers starting with 13) entered into the international material data system IMDS (http://www.mdsystem.com) and

M (Organisation-ID: 35377). PMDM reserves the right to use the transferred data sets for other customers for completion

In the area of industrial motors (numbers starting with 12) made available via a material data sheet that contains all chemical substances of the

The chemical substances must be specified by stating the CAS number and the weight proportion as a percentage (%) value.


develop a defective parts analysis process based on the VDA volume "Marketing audit standard" and coordinate it with PMDM.

objective is to develop a defined analysis process for complaints even during the product development process, in order to be able to handle complaints at production start-up in

cts delivered to PMDM must undergo a complete dimensional inspection and functional test in accordance with the production control plans, and in consideration of the applicable customer requirements concerning material and function. The results must be made

rements regarding the data to be contained in the order. Usually, they correspond to the requirements of the SQP rules

sly along with the First Article at the supply date specified by PMDM. Documentation that was provided too late or not at all can result in

delay in mass production. If it can be t the supplier is responsible for the delay, he shall be liable for compensation of the

requests (SQP) are available on the internet / on the supplier portal.

substances of the supplied products shall be handled as follows at initial sampling at

entered into the international material data system IMDS (http://www.mdsystem.com) and

PMDM reserves the right to use the transferred data sets for other customers for completion

s all chemical substances of the

The chemical substances must be specified by stating the CAS number and the weight



5.3 Parts history The supplier commits to maintaining a parts history in accordance supplier and PMDM can track changes and their application dates without any gaps. On request, this parts history has to be made available to PMDM. 6. Series monitoring 6.1 Tests, test documentation Tests for series production (Status: PRODUCTION RELEASED“ on the drawing and approved article) are defined in relation to the parts by means of the SQP process. These tests must be documented by the supplier and archived in accordance with the arrangements of this QAA. If required, the supplier shall grant PMDM access to this test documentation. has been established, 100% of the special characteristics specified in the drawing shall be tested by the supplier. 6.2 Predictive and preventive maintenance Through preventive maintenance, the supplier ensures that the used tools, machines and facilities are functional and ready for operation at all times. The selection of spare parts and the emergency plans have to be created in such a way that delivery reliability canRequirements for new tools or extensions of PMDMappropriate notice. When planning any capacity expansion, a six months validation phase at PMDM has to be allowed for. This time has to be incand taken into consideration. The rules of ISO / TS 16949 shall apply as minimum requirements with regard to predictive and preventive maintenance. 7. Complaints, problems caused by the supplier 7.1 Qualit y and delivery problems Within the framework of his QM system, the supplier shall define an escalation procedure in writing (e.g. definition in accordance with VDA 6.3) for disruptions in production, delivery bottlenecks or incidents. Notifying PMDM immeinspect this procedure during As far as content is concerned, the escalation procedures must contain statements about:

• Safety stock levels, minimum stock levels and reorder stock levels.• Production alternatives, machine protection, tool protection and data protection. • Alternative supply sources for primary materials and their qualification• Plans for handling delivery bottlenecks


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to maintaining a parts history in accordance with VDA volume 2, so that the supplier and PMDM can track changes and their application dates without any gaps. On request, this parts history has to be made available to PMDM.

Tests, test documentation

Status: PRODUCTION RELEASED“ on the drawing and approved ) are defined in relation to the parts by means of the SQP process. These tests must be

documented by the supplier and archived in accordance with the arrangements of this QAA. If ed, the supplier shall grant PMDM access to this test documentation.

has been established, 100% of the special characteristics specified in the drawing shall be tested

Predictive and preventive maintenance

eventive maintenance, the supplier ensures that the used tools, machines and facilities are functional and ready for operation at all times. The selection of spare parts and the emergency plans have to be created in such a way that delivery reliability can be ensured at all times. Requirements for new tools or extensions of PMDM-owned tools must be requested, giving appropriate notice. When planning any capacity expansion, a six months validation phase at PMDM has to be allowed for. This time has to be incorporated into the spare parts and capacity planning

The rules of ISO / TS 16949 shall apply as minimum requirements with regard to predictive and

Complaints, problems caused by the supplier

y and delivery problems

Within the framework of his QM system, the supplier shall define an escalation procedure in writing (e.g. definition in accordance with VDA 6.3) for disruptions in production, delivery bottlenecks or incidents. Notifying PMDM immediately must be part of this procedure. PMDM reserves the right to

audits and to exert influence on it, if required. As far as content is concerned, the escalation procedures must contain statements about:

s, minimum stock levels and reorder stock levels.Production alternatives, machine protection, tool protection and data protection. Alternative supply sources for primary materials and their qualificationPlans for handling delivery bottlenecks


with VDA volume 2, so that the supplier and PMDM can track changes and their application dates without any gaps. On request,

Status: PRODUCTION RELEASED“ on the drawing and approved First ) are defined in relation to the parts by means of the SQP process. These tests must be

documented by the supplier and archived in accordance with the arrangements of this QAA. If ed, the supplier shall grant PMDM access to this test documentation. If no SQP agreement

has been established, 100% of the special characteristics specified in the drawing shall be tested

eventive maintenance, the supplier ensures that the used tools, machines and facilities are functional and ready for operation at all times. The selection of spare parts and the emergency

be ensured at all times. owned tools must be requested, giving

appropriate notice. When planning any capacity expansion, a six months validation phase at PMDM orporated into the spare parts and capacity planning

The rules of ISO / TS 16949 shall apply as minimum requirements with regard to predictive and

Within the framework of his QM system, the supplier shall define an escalation procedure in writing (e.g. definition in accordance with VDA 6.3) for disruptions in production, delivery bottlenecks or

diately must be part of this procedure. PMDM reserves the right to audits and to exert influence on it, if required.

As far as content is concerned, the escalation procedures must contain statements about:

s, minimum stock levels and reorder stock levels. Production alternatives, machine protection, tool protection and data protection. Alternative supply sources for primary materials and their qualification



7.2 Deviation s from the defined scope of delivery noticed by the supplier Any deviations from the defined scope of delivery shall be immediately communicated to PMDM in writing. The respective template can be found on the internet / supplier portal under the “Deviation Authorisation” (document 0997). Other forms of communication are not permitted.Deliveries may only be made by PMDM. If any measures have been defined in the deviation authorisation,be carried out for this delivery. 7.3 Deviations from the defined scope of delivery notic ed by PMDM PMDM treats incoming goods DIN EN 3.1), i.e. only an visualThus, it may happen that an open fault is only detected at production start.Both parties agree that this kind of open faults shall be treated like hidden faults. PMDM shall inform the supplier immediately about the deviation by means of a complaint (defects report). The supplier must confirm to PMDM the receipt of the complaint within 24 hours (during working days) in writing (informal). If PMDM has requested an 8D report, the suppliermeasures within two working days.Within eight working days, the supplier shall present the completed 8D report to PMDM for evaluation. An extension of this deadline must be agreed upon with PMDM in writing (inf Faulty units at the supplier's site or products sent back by PMDM must be examined by the supplier in accordance with the defective parts analysis process (see also defective parts analysis process). 7.4 Deviations noticed in the supply chain With incoming customer complaints, PMDM checks for the source that caused the complaint.If the supplier is responsible for a breakdown responsible for the resulting damages. PMDM requests an 8D report frowith immediate measures within 2 working days.Within 8 working days, the supplier shall present the completed 8D report to PMDM for evaluation. An extension of this deadline must be agreed Faulty units at the supplier's site or products sent back by PMDM must be examined by the supplier in accordance with the defective parts analysis process (see also defective parts analysis process). 7.5 Complaint costs In order to avoid assembly line standstills, PMDM reserves the right, upon prior consultation with the supplier, to order rework/sorting tasks himself or by utilising third parties at the expense of the supplier. The next 3 consecutive deliveries shall 100%, and clearly labelled with "100% inspection completed IO" for every pallet (with smaller lot


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s from the defined scope of delivery noticed by the supplier

Any deviations from the defined scope of delivery shall be immediately communicated to PMDM in writing. The respective template can be found on the internet / supplier portal under the

(document 0997). Other forms of communication are not permitted. to PMDM after the signed deviation authorisation has been

. If any measures have been defined in the deviation authorisation,be carried out for this delivery.

Deviations from the defined scope of delivery notic ed by PMDM

PMDM treats incoming goods deliveries after series release usually as certified deliveries (Skipvisual check for damages, delivery amount and identification is performed.

Thus, it may happen that an open fault is only detected at production start.Both parties agree that this kind of open faults shall be treated like hidden faults.

supplier immediately about the deviation by means of a complaint (defects

The supplier must confirm to PMDM the receipt of the complaint within 24 hours (during working

If PMDM has requested an 8D report, the supplier shall present a first report with immediate measures within two working days.

working days, the supplier shall present the completed 8D report to PMDM for evaluation. An extension of this deadline must be agreed upon with PMDM in writing (inf

Faulty units at the supplier's site or products sent back by PMDM must be examined by the supplier in accordance with the defective parts analysis process (see also defective parts analysis process).

Deviations noticed in the supply chain

incoming customer complaints, PMDM checks for the source that caused the complaint.If the supplier is responsible for a breakdown in the supply chain or in the field, he shall be held responsible for the resulting damages.

PMDM requests an 8D report from the supplier. The supplier shall present a first report to PMDM with immediate measures within 2 working days. Within 8 working days, the supplier shall present the completed 8D report to PMDM for evaluation. An extension of this deadline must be agreed upon with PMDM in writing (informal).


In order to avoid assembly line standstills, PMDM reserves the right, upon prior consultation with the supplier, to order rework/sorting tasks himself or by utilising third parties at the expense of the supplier. The next 3 consecutive deliveries shall be separately inspected for the fault covering 100%, and clearly labelled with "100% inspection completed IO" for every pallet (with smaller lot


s from the defined scope of delivery noticed by the supplier

Any deviations from the defined scope of delivery shall be immediately communicated to PMDM in writing. The respective template can be found on the internet / supplier portal under the name

(document 0997). Other forms of communication are not permitted. after the signed deviation authorisation has been received

. If any measures have been defined in the deviation authorisation, they are mandatory to

Deviations from the defined scope of delivery notic ed by PMDM

after series release usually as certified deliveries (Skip-Lot check for damages, delivery amount and identification is performed.

Thus, it may happen that an open fault is only detected at production start. Both parties agree that this kind of open faults shall be treated like hidden faults.

supplier immediately about the deviation by means of a complaint (defects

The supplier must confirm to PMDM the receipt of the complaint within 24 hours (during working

shall present a first report with immediate

working days, the supplier shall present the completed 8D report to PMDM for evaluation. An extension of this deadline must be agreed upon with PMDM in writing (informal).


incoming customer complaints, PMDM checks for the source that caused the complaint. the supply chain or in the field, he shall be held

m the supplier. The supplier shall present a first report to PMDM

Within 8 working days, the supplier shall present the completed 8D report to PMDM for evaluation. upon with PMDM in writing (informal).


In order to avoid assembly line standstills, PMDM reserves the right, upon prior consultation with the supplier, to order rework/sorting tasks himself or by utilising third parties at the expense of the

be separately inspected for the fault covering 100%, and clearly labelled with "100% inspection completed IO" for every pallet (with smaller lot



sizes for the packaging unit). If not otherwise agreed, any complaint shall be debited to the supplier's account with a processing fee of handling, transport, repair, replacement costs shall be charged in addition to that. (Purchasing) 7.6 Escalation in case of deviations For all the scenarios mentioned above, the smanagement system and implement them. 8. Supplier evaluation PMDM evaluates the supplier environmental factors. This occurs with every incoming delivery during incoming goods inspection and department of PMDM. The supplier shall be informed about the current supplier evaluation in writing every six months.In the event of an evaluation being lower than "A", the supplier improvement measures and contact PMDM, if required. The supplier evaluation result shall be taken into account by PMDM as a decision making criterion when issuing new orders. 9. Shipment and labelling 9.1 Product labelling Usually, packaging requirements are agreed upon with the supplier for series production.The agreed arrangements must be adhered to by the supplier accordingly.Deviations from this requirement supplier evaluation. In case of products that are based on drawings, the following information must be attached to the load carriers/packaging by the supplier:

- Name of part - Part number/drawing number with change/revision status - Lot number (LOT-numbe- Amount/content - Supplier number/vendor code- For automotive products, the appropriate VDA label including barcode has to be attached

These labels shall be attached in such a way that the marking cannot be changed or lost during transport or through the impact of other environmental influences. For more information refer to the internet / supplier portal, “Packaging (document 1037). Deviations from this provision result isupplier evaluation.


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the packaging unit). If not otherwise agreed, any complaint shall be debited to the t with a processing fee of € 50.00. All other incurred costs, such as sorting,

handling, transport, repair, replacement costs shall be charged in addition to that. (Purchasing)

Escalation in case of deviations

For all the scenarios mentioned above, the supplier shall integrate escalation levels into his management system and implement them.

the supplier continuously with regard to quality, deadlines, price, service and

ncoming delivery during incoming goods inspection and

The supplier shall be informed about the current supplier evaluation in writing every six months.In the event of an evaluation being lower than "A", the supplier shall independentlyimprovement measures and contact PMDM, if required. The supplier evaluation result shall be taken into account by PMDM as a decision making criterion

Shipment and labelling

, packaging requirements are agreed upon with the supplier for series production.agreed arrangements must be adhered to by the supplier accordingly.

requirement result in defect reports and a negative assessment at the next

In case of products that are based on drawings, the following information must be attached to the load carriers/packaging by the supplier:

Part number/drawing number with change/revision status number) / production date

Supplier number/vendor code For automotive products, the appropriate VDA label including barcode has to be attached

These labels shall be attached in such a way that the marking cannot be changed or lost during transport or through the impact of other environmental influences. For more information refer to the

“Packaging & Logistics Guidelines”, to be found on the supplier portal

Deviations from this provision result in defects reports and a negative assessment at the next


the packaging unit). If not otherwise agreed, any complaint shall be debited to the costs, such as sorting,

handling, transport, repair, replacement costs shall be charged in addition to that. (Purchasing)

upplier shall integrate escalation levels into his

with regard to quality, deadlines, price, service and

ncoming delivery during incoming goods inspection and by the purchasing

The supplier shall be informed about the current supplier evaluation in writing every six months. independently introduce

The supplier evaluation result shall be taken into account by PMDM as a decision making criterion

, packaging requirements are agreed upon with the supplier for series production. agreed arrangements must be adhered to by the supplier accordingly.

reports and a negative assessment at the next

In case of products that are based on drawings, the following information must be attached to the

For automotive products, the appropriate VDA label including barcode has to be attached

These labels shall be attached in such a way that the marking cannot be changed or lost during transport or through the impact of other environmental influences. For more information refer to the

, to be found on the supplier portal

n defects reports and a negative assessment at the next



9.2 Test certificates and goods receipt at PMDM At goods receipt, PMDM only performs an inspection regarding identity, amount, packaging condition and transport damages. Quality into a skip-lot system (DIN ISO 2859The supplier shall accept also subsequently detected open and hidden defects. Required documentation provisions are coordinated with the supplier in detail via the SQP agreement. 10. Other 10.1 Confidentiality The parties assure each other that information and knowledge that they have obtained from the other party - in whichever way prior written consent of the affected party, and that it will not be used for any other purpose than the one it was intended for. This obligation remains valid for a period of further 5 years after the end of this 10.2 Duration of the agreement This quality assurance agreement is valid indefinitely. However, it can be terminated by each of the contractual partners giving three months notice. The termination of this agreement leaves the validity of individual delivery contracts unaffected until they are entirely completed. 10.3 Ethical rules, Minebea Code of Conduct The supplier commits to applying the ethical rules of the Minebea Group (PMDM) as a basis for the mutual business relationship and as a basis for sub-suppliers, to live accordingly and to monitor their application. The Minebea Code of Conduct can be found on the internet under the following link: http://www.minebea.co.jp/english/corp/company/aboutus/conduct/declaration 10.4 Applicable law For all legal relationships that result for the contractual partners and their legal successors from this QAA, from subsequent changes of this QAA or supplement agreements, the law of the Federal Republic of Germany shall apply exclusiveof the UN Convention on the International Contracts of Sale of 11 April 1980.The place of jurisdiction is VillingenIf individual provisions of this contract should be subsequently declared invalid, the entire contract shall remain unaffected by that


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Test certificates and goods receipt at PMDM

At goods receipt, PMDM only performs an inspection regarding identity, amount, packaging condition and transport damages. Quality inspections are conducted on a random basis according

2859-ff). Detected defects are immediately reported to the supplier. The supplier shall accept also subsequently detected open and hidden defects.

ovisions are coordinated with the supplier in detail via the SQP

The parties assure each other that information and knowledge that they have obtained from the in whichever way - will be kept confidential and not disclosed to third parties without

prior written consent of the affected party, and that it will not be used for any other purpose than the

This obligation remains valid for a period of further 5 years after the end of this

Duration of the agreement

This quality assurance agreement is valid indefinitely. However, it can be terminated by each of the contractual partners giving three months notice. The termination of this agreement leaves the

l delivery contracts unaffected until they are entirely completed.

Ethical rules, Minebea Code of Conduct

The supplier commits to applying the ethical rules of the Minebea Group (PMDM) as a basis for the mutual business relationship and as a basis for human action in his enterprises and towards his

suppliers, to live accordingly and to monitor their application. The Minebea Code of Conduct can be found on the internet under the following link: http://www.minebea.co.jp/english/corp/company/aboutus/conduct/declaration

For all legal relationships that result for the contractual partners and their legal successors from this hanges of this QAA or supplement agreements, the law of the Federal

Republic of Germany shall apply exclusively, however, with the explicit exclusion of the provisions of the UN Convention on the International Contracts of Sale of 11 April 1980.

of jurisdiction is Villingen- Schwenningen. If individual provisions of this contract should be subsequently declared invalid, the entire contract shall remain unaffected by that.


At goods receipt, PMDM only performs an inspection regarding identity, amount, packaging spections are conducted on a random basis according

. Detected defects are immediately reported to the supplier. The supplier shall accept also subsequently detected open and hidden defects.

ovisions are coordinated with the supplier in detail via the SQP

The parties assure each other that information and knowledge that they have obtained from the d not disclosed to third parties without

prior written consent of the affected party, and that it will not be used for any other purpose than the

This obligation remains valid for a period of further 5 years after the end of this agreement.

This quality assurance agreement is valid indefinitely. However, it can be terminated by each of the contractual partners giving three months notice. The termination of this agreement leaves the

l delivery contracts unaffected until they are entirely completed.

The supplier commits to applying the ethical rules of the Minebea Group (PMDM) as a basis for the human action in his enterprises and towards his

suppliers, to live accordingly and to monitor their application. The Minebea Code of Conduct

http://www.minebea.co.jp/english/corp/company/aboutus/conduct/declaration

For all legal relationships that result for the contractual partners and their legal successors from this hanges of this QAA or supplement agreements, the law of the Federal

exclusion of the provisions of the UN Convention on the International Contracts of Sale of 11 April 1980.

If individual provisions of this contract should be subsequently declared invalid, the entire



Date …………

...............................................................PMDM


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Date …………

.......................... ........................................................... Supplier


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