QUALITY ASSESSMENT REPORT - Emerson Electric...ISO 9001 : BVC Certificate Q131010 Audit Team Leader...

QUALITY ASSESSMENT REPORT

CONFIDENTIAL

Form 5000 Issue 7 of 14

Report No.000070190817

Manufacturer Include Address with post code

Certificate holder

: Emerson Process Management Valve Automation Inc 19200 Northwest Freeway, Houston, Texas 77065 United States of America

Production Site(s) audited Include Address with post code

: Emerson Process Management Valve Automation (M) Sdn Bhd Lot 13112, Muklm Labu Kawasan Perindustrian Nilai 71807 Nilai N Sembilan Malaysia

Product Description

: Motors, Generators, Linear & Rotary Actuators

Number of Employees

: Total: 88 No. involved in Ex products: 6

Type of Audit

: Initial Assessment [ ] Recertification [ ]

Surveillance [ ] Special Audit [x] scope extension*

Schedule of Certified Products

: Schedule dated 22/09/2016 – scope extension to include : DEKRA 15ATEX0055X IECEx DEK 15.0034X DEKRA 16ATEX0064X IECEx DEK 16.0032X DEKRA 16ATEX0100X IECEx DEK 16.0061X DEKRA 11ATEX0092X IECEx DEK 11.0043X DEKRA 16ATEX0098X IECEx DEK 16.0059X DEKRA 16ATEX0006X IECEx DEK 16.0006X

Electrical equipment or components with type(s) of protection

:

is [x]* d [x] e [ ] m [ ] n [x]* t [x] Other (specify) [ ]

Protective system(s)

: [ ]

Non-electrical equipment : [ ]

Audit Team Leader : Graham Mitchell (Sole Auditor)

Audit Team Members :

Audit Dates and Duration : 10th August 2018 (1 day)

Contents: 1 Summary Report 2. Audit information

3. Documentation Review and Assessment of Implementation 4. Audit Trail

Sira Certification Services Limited (A CSA Group company)

Unit 6, Hawarden Industrial Park, Hawarden, Deeside, CH5 3US

Tel: +44 (0) 1244 670900, Fax: +44 (0) 1244 681330

Email: [email protected]

www.csagroupuk.com

CSA International

1707-94 Street N.W., Edmonton, AB, Canada T6N 1ES

Tel: 780.450.2111, 1.800.463.6727

Email: [email protected]

www.csa-international.org

mailto:[email protected]

http://www.csagroupuk.com/

mailto:[email protected]

http://www.csa-international.org/


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Report No.000070190817

1. Summary Report Summary Report & Recommendations: Audit Summary

This audit was conducted as an extension to current certification for the inclusion of the Emerson Process Q Series Module. The audit was conducted according to planned audit programme for the areas required under the proposed extension. It is concluded that with suitable evidence presented as responses to the findings of this audit that an extension is granted for the proposed products and associated protection concepts. It should be noted however that as Emerson Process Management, Nilai are now responsible for the manufacturing process which includes critical suppliers, future audits will have to address this accordingly. Summary of findings Insert total number of findings in each category

: 6 Mandatory 0 Recommended

ATEX PQAN : SIRA01ATEXM130 IECEx QAR : GB/SIR/QAR06.0045 ISO 9001 : BVC Certificate Q131010

Audit Team Leader Recommendations:

Certification to be issued/maintained* [ ]

Certification to be issued/maintained* following receipt of satisfactory documentary

evidence supporting effective corrective action.

[x]

Certification to be issued/maintained* following a satisfactory follow-up visit and

verification that corrective actions have been effectively documented and implemented.

[ ]

Certification to be refused/suspended* A further complete assessment to be conducted [ ]

Certification to be refused/suspended* Close the application/withdraw the notification

and inform the Scheme Administrator

[ ]

Next Audit When?

: 6 months [ ] 12 months [ ]

12-18 months [ ] Other (please state) [x] Where? : Same location (Malaysia) – to allow for production / records to be

available, within 6 months

Audit Team Leader

CB Signatory


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Report No.000070190817

2. Audit Information

2.1 Scope of Audit:

Type A initial assessment/recertification of manufacturer with a certified QMS* [ ]

Type B initial assessment/recertification of manufacturer without a certified QMS [ ]

Type C surveillance of manufacturer with a certified QMS* [x]

Type D surveillance of manufacturer without a certified QMS [ ]

Type E special audit: Extension to scope/follow-up audit/site audit (delete as appropriate) [ ]

* where manufacturer has a certified quality system, include certification/registration body, date of registration, certificate no. and scope or append copies of full certificate(s)

2.2 Audit Criteria

: 2014/34/EU Annex IV/VII (EN ISO/IEC 80079-34)

[x]

IECEx 02 (ISO/IEC 80079-34)

[x]

ISO 9001: 2008

[ ]

2.3 Composition of Audit Team:

Name Position Role in Audit (Sole Auditor, Team Leader, Auditor, Technical Specialist, etc)

Graham Mitchell Associate Auditor Sole Auditor

2.4 Audit Participant Information See Form 5020 [ ]

Name

Position/Title

Opening meeting

Interviewed in audit

Closing meeting

Christine Lee QA Assistant Manager X X X Chong Kok Ching Project & Technical Manager X X X Mohd Zaruwi Bin Bakri Manufacturing Manager X Teoh Chun Kai Operations Manager X Ang Swee Siang Project & Technical Engineer X Jeanne Lin QA Engineer X X X Toni Zhang NPD Manager (Emerson Solutions China) X X X

2.5 Critical Suppliers: (List critical suppliers and identify those reviewed during audit) Name of Supplier Critical item or service provided PNE (Johor Bahru, Malaysia) Printed Circuit Board Assemblies B&E (Dong Guan, China) Housings


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Report No.000070190817

2.6 Reference Documents Used: (i.e. control plans, standards and legislation) Document Title (inc. Issue status and/or revision number) Emerson Process Management Quality Systems Manual

Emerson Process Management Quality Systems Manual VADNLQM, Issue 0 Revision 28, 6th April, 2018.

External Document Master List No reference – taken from FishWeb/eDocs Intranet, live database updated by Houston or Hengelo accordingly.

FMPB-PD13401-Issue 0_V4 Manufacturing Instruction (08-12-16)

Pilot Cartridge Assembly.


Switch Cartridge Assembly.


Switch Adjustment Support Assembly.


Pneumatic Cover Assembly.


Pneumatic Feedthru Module


Pneumatic Cartridges Housing Assembly.


Hi-POT Test.


Final Test.


Final Housing Assembly and Resistance Test.


Packaging.

Manufacturing Process Flow Chart –Q Module

(Uncontrolled document used for explanation).

2.7 General: (summarise information below to help ensure audit programme is appropriate and highlight opportunities)

General Information (Summarise the organisations operations including on-site and subcontracted activities, Certified

Products: frequency of production and percentage of total sales)

Emerson Process Management in Houston TX maintains 3 ATEX and 3 IECEx Type Certificates for Ex products consisting of valve actuators and associated Circuit Breakers, Push Buttons and Remote Display Modules. Sira 02ATEX1147X, Sira 03ATEX1424, Sira 03ATEX1510X, IECEx SIR 12.0031X, IECEx SIR 11.0073, IECEx SIR 12.0035X. The products listed under these Type Certificates utilize the Ex d and Ex t protection methods. Only the Bettis TEC2 (1000, 1000/D, 2000 and Q Model) range of product covered under certificates Sira 03ATEX1510X, IECEx SIR 12.0035X are assembled, tested, finally inspected and packed for shipment at the Malaysian production facility. All aspects of design, marketing, supplier approvals, materials sourcing and aftersales remain under the control of Houston for the above products. For the purposes of this audit, Emerson Process Nilai are proposing to add additional products as a result of the transfer of production lines from China to Nilai. These products consist of the QC series of actuator controls, which are covered by a total of 12 certificates. The QC54 Module for the Bettis range of actuators is covered by DEKRA 16ATEX0064X, IECEx DEK 16.0032X.


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Report No.000070190817

The QC54 Module for the FieldQ range of actuators is covered by DEKRA 16ATEX0006X, IECEx DEK 16.0006X. The QC41, 42, 43 Module for the Bettis range of actuators is covered by DEKRA 15ATEX0055X IECEx DEK 15.0034X. The QC41, 42, 43 Module for the FieldQ range of actuators is covered by DEKRA 11ATEX0092X, IECEx DEK 11.0043X. The QC40 Module for the Bettis range of actuators is covered by DEKRA 16ATEX0100X, IECEx DEK 16.0061X. The QC40 Module for the FieldQ range of actuators is covered by DEKRA 16ATEX0098X, IECEx DEK 16.0059X. Variations to the above Ex certificates are being sought to recognise change of manufacturer from Emerson, Hengelo, Holland to Emerson, Houston, USA.

Relevant Changes (e.g. company name, address, organisation, scope, location, processes, staff numbers)

Employee numbers has remained unchanged since the audit in May 2018, and further Ex training has taken place to upskill personnel in assembly of ATEX and IECEx certified product for the proposed new products (training provided by local staff in China familiar with the product manufacturing process (Toni Zhang - designer) and also at Nilai (again by Toni Zhang).

Other CSA Group Services (Indicate if the client would like us to contact them to discuss any other certification needs)

None at present.

3. Documentation Review and Assessment of Implementation (For surveillance audits, major document changes only may be reviewed)

ISO/IEC 80079-34 clauses

Reference documents & comments

ADR Ref.

4. Quality Management System 4.1 General requirements BVC Certificate Q131010, 07 July 2016 Expires

14 September 2018 for ISO9001:2008. Scope still does not state Ex product. Emerson shall advise BVC of change for Ex production at time of next BVC audit. BVC Audit Report No: 3669332 dated 8th May 2017 (2man days). Noted no findings at all were raised as a result of this audit. Above is still unchanged currently (BVC audit pending), however, following discussions with Houston and BVC the scope will not change to include Ex as it is felt not required. The audit shall be conducted for ISO9001:2015.

4.2 Documentation requirements 4.2.2 Quality manual Reference: Emerson Process Management

Quality Systems Manual VADNLQM, Issue 0 Revision 28, 6th April, 2018.


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ADR Ref.

4.2.3 Control of documents Quality Systems Manual VADNLQM, Issue 0 Revision 28, 6th April, 2018. For Ex Procedure NL.QC.018 Rev.1 dated 16th May 2018 evidenced. Clear statements evidenced that currency of documentation is to be checked and approved from the computer network system prior to use. There were no products in production at the time of audit. BOMs exist on every work instruction as required and also on record drawings. Part Numbers on assembly lines were clearly indicated on BOM and confirmed on stores packaging as per drawings. Scheduled drawing CR0007 was shown as Rev.5 dated 26-05-2018, however, this was not the actual revision for the schedule of drawings listed by the certificate.

01

4.2.4 Control of records Control of documents & records procedure NL.QC.019 Rev.0 dated 22nd March 2018 refers to Quality Systems Manual for retention times of documents for each product. Quality Systems Manual specifies a minimum of 10 years retention of records (evidenced).

5. Management Responsibility 5.1 Management commitment 5.2 Customer focus 5.3 Quality policy 5.4 Planning 6.2 Quality objectives. No additional

requirements. Emerson Process Management Quality Systems Manual VADNLQM, Issue 0 Revision 28, 6th April, 2018., Cl. 6.2 Quality management system planning with clear documentation in place to ensure compliance. Plan for this year evidenced.

5.5 Responsibility, authority, internal communications

VADNQM.28 dated 6th April 2018, cl.5.3 shows roles and responsibilities for ATEX/IECEx authorised person and are present at Management Review Meeting. Role is automatically assigned to whoever holds the title of Project and Technical Head of Department (currently Chong Kok Ching).

5.6 Management review Management Review Meeting held 5th-6th April 2018 evidenced with Chong Kok Ching present and Ex product as part of standing agenda.


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ADR Ref.

6. Resource Management 6.1 Provision of resources Discussed and agreed at Management Review

Meeting dated 5th- 6th April 2018 evidenced.

6.2 Human resources Training records for the new product evidenced with Muhammed Najib Bin Abdul Salon and Ang Swee Siang trained in China by Toni Zhang 21-25 May 2018 and Salik Bin Mohd Hazim, Jeanne Lin, Mhojizat, Rusdi, Ang Swee Siang, Mohammed Zaruwi, Salik Hozin, Muhammad Firdaus Bin Amirsharuddin, Ramesh, Chong Kok Chung and Christine Lee trained by Toni Zhang at Nilai on 29-06-2018 evidenced. Competence sampled was of an excellent understanding by Toni Zhang, however, local knowledge was of a much lesser standard and requires improvement.

02

6.3 Infrastructure No issues. 6.4 Work environment No issues. 7. Product Realisation 7.1 Planning of product realisation All customer interface is the responsibility of

Emerson Process Management, Houston.

7.2 Customer-related processes All customer interface is the responsibility of Emerson Process Management, Houston.

7.2.3 Customer communication All customer interface is the responsibility of Emerson Process Management, Houston.

7.3 Design and development All design and development is the responsibility of Emerson Process Management, Hengelo, Holland.

7.4.1 Purchasing process All vendor approvals and materials specification for the QC range of protects listed above is now the responsibility of Emerson Process Management, Nilai and are yet to be fully established following the transfer of production.

03

7.4.2 Purchasing information As 7.4.1 above. 7.4.3 Verification of purchased product Verification of purchased product is now the

responsibility of Emerson Process Management Nilai, however, they are yet to establish controls.

04


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Report No.000070190817



ADR Ref.

7.5 Production & service provision There were no products in production at the time of audit. Outline drawings VA-ED-000-9615 Rev.03 dated 24-08-15 for the QC54 FieldQ module evidenced shows (pages 6&7) supplier parts and associated certificate numbers, however it does not show certificate revision numbers or dates. All work instructions as listed in 2.6 above detail sufficient information to ensure the integrity of all protection concepts are ensured during assembly (e.g. importance of not damaging surfaces, components etc.), with all flamepaths, ingress protections are checked and inspected and finally verified. Is product assemblies are checked at the suppliers both prior and after potting, however there is no clear process yet in place to verify these assemblies prior to assembly (As 7.4.3 above ADR03). There are several clear procedures for the new work involving Ex is and nA product, and an Ex product process flowchart evidenced.

05

7.5.3 Identification & traceability Hengelo, Holland controls the printing requirements however nameplate evidenced for QC54 UP ISSA1 unit Ser. No.16005338010 for and installation manual DOC.IG.QC54.1 Rev.2 for FieldQ Control Module contain markings not in accordance with certificate details.

06

7.5.4 Customer property Not applicable. 7.5.5 Preservation of product A system exists to ensure compliance,

however, evidence of its effectiveness could not be evidenced due to no Ex unit production at time of audit.

7.6 Control of monitoring & measuring devices

MIOS VB-1510 Torque Driver Asset 87 calibrated by Microrep Precision BHD on 12-06-18, Cert. No.MCL/18/28-109804A. Agilent E3649A DC PSU on EOL tester Asset No. PD155 calibrated 20-05-18 evidenced.

8. Measurement, Analysis &

Improvement

8.1 General 8.2.1 Customer satisfaction All customer interface is the responsibility of

Emerson Process Management, Houston.


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ADR Ref.

8.2.2 Internal Audit Audits conducted annually on all departments and selected audits on key processes throughout. Audit of top management dated 28-02-18 with 2 opportunities: 1 for improvement review performance of external suppliers during management review; 2 Employees to submit ideas to management through all means of communication not just ibox.

8.2.3/4 Monitoring & measurement of processes and product

8.2.3 Monitoring and measurement of processes. PCB assembly and IS potting by suppliers under Emerson Process Management controls. 8.2.4 Monitoring and measurement of product Evidence of all In-Process Checklist for all Modules utilised in production viewed. Parts sampled clearly marked on packing cases.

8.3 Control of non-conforming product Control of Non-Conforming Product NL.QC.021 dated 20th April 2018, Cl.6.5.1 states that the personnel responsible at Malaysia Plant shall contact the Emerson Houston US plant and a cross functional team shall ensure compliance with the standard.

8.4 Analysis of data 8.5 Improvement 8.5.1 Continual Improvement 8.5.2/3 Corrective & Preventive action NCR No.124 dated 28-12-17, parts not as per

drawing as supplied by Houston. Closed out 03-01-18. SCAR-FY18-030 dated 05-02-18, piston jerking supplied by JCC China. New dimension to be checked on checklist by supplier. Close 05-03-18.



ADR Ref.

Annex A: Information relevant to particular types of protection

A.2 General - Material composition of (parts of) enclosures

No units were currently in production to enable evidence trail.

A.3 Ex d - flameproof enclosures Certificates SIRA 03ATEX1510X, SIRA 03ATEX1424, SIRA 02ATEX1147X, IECEx ANZEx 04.3009, IECEx SIR 11.0073,IECEx SIR 12.0031X & IECEx SIR 12.0035X apply. In addition to the above, this audit covered DEKRA 11ATEX0092X, DEKRA 15ATEX0055X, IEXEx DEK 11.0043X & IECEx DEK 15.0034X.


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ADR Ref.

A.3.1 Verification Emerson Process Management Receiving Inspection Procedure NL.QC.003 Rev.27 dated 2nd April 2018. Verification performed by trained inspectors utilizing calibrated CMM machine Zeiss Contra G2 machine sited in a temperature controlled environment.

A.3.2 Castings As A.3.1

A.3.3 Machining As A.3.1

A.3.4 Cemented joints and potted assemblies

No applicable to this product.

A.3.5 Routine pressure testing Not applicable.

A.3.6 Flanged joints Flamepaths checked via procedure NL.PROD.046 Rev.0, dated 29th March 2018 evidenced.

A.3.7 Elements See Annex B A.4 Ex i - intrinsic safety DEKRA 16ATEX0064X, DEKRA

16ATEX0006X, IECEx DEK 16.0032X & IECEx DEK 16.0006X apply.

A.4.1 Components for intrinsically safe products

All components specified to supplier and controlled by BOM.

A.4.2 Printed circuit boards (PCB) Provided by sub supplier.

A.4.2.1 Non-populated PCB's Provided by sub supplier.

A.4.2.2 Populated PCB's Provided by sub supplier.

A.4.3 Sub-assemblies and assemblies

A.4.4 Tests Tests conducted as per Emerson Process Management specification pre and post potting of PCBAs by supplier.

A.4.5 Intrinsically safe circuits and assemblies housed in Ex d, Ex p or Ex q enclosures

Not applicable.

A.5 Ex e – increased safety & nA - Non-

Sparking DEKRA 16ATEX0064X, DEKRA 16ATEX0006X, DEKRA 16ATEX0100X, DEKRA 16ATEX0098X, IECEx DEK 16.0032X & IECEx DEK 16.0006X, IECEx DEK 16.0061X, IECEx DEK 16.0058X apply.

A.5.1 Ingress protection Enclosures do not contain welds or gaskets. Application of cements are verified.

A.5.2 Internal wiring and contact integrity Covered by work instruction.

A.5.3 Rotating machines Not applicable.

A.5.4 Windings Not applicable.

A.5.5 Terminal boxes Covered by work instruction.

A.5.6 Cable glands, terminals & accessories Covered by work instruction.

A.5.7 Routine verifications and tests Covered by work instruction. A.6 Ex p – pressured apparatus .Not applicable.

A.6.1 Ingress protection

A.6.2 Components & mfg process

A.6.3 Components, constructional characteristics

A.6.4 Routine verifications and tests


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ADR Ref.

A.7 Ex m – encapsulation Not applicable.

A.7.1 Production documentation

A.7.2 Tests A.8 Ex o – oil immersion Not applicable. A.8.1 Tests A.9 Ex q – powder filling Not applicable. A.9.1 Material control A.9.2 Filling A.9.3 Ingress protection A.9.4 Routine verification and tests A.10 Ex t – Dust ignition protection by

enclosure Certificates SIRA 03ATEX1510X, SIRA 03ATEX1424, SIRA 02ATEX1147X, DEKRA 11ATEX0092X, DEKRA 15ATEX0055X, DEKRA 16ATEX0064X, DEKRA 16ATEX0006X, DEKRA 16ATEX0100X, DEKRA 16ATEX0098X, IECEx DEK 16.0032X & IECEx DEK 16.0006X, IECEx DEK 16.0061X, IECEx DEK 16.0058X, IEXEx DEK 11.0043X, IECEx DEK 15.0034X, IECEx ANZEx 04.3009, IECEx SIR 11.0073,IECEx SIR 12.0031X & IECEx SIR 12.0035X apply.

A.10.1 Casting See Annex A.3.2. A.10.2 Enclosure parts See Annex A.3.1, A.3.2 & A.3.3. A.10.3 Gaskets Not applicable – no gaskets used on these

enclosures.

A.10.4 Protection devices Controlled by Emerson Process Management Houston.

A.10.5 Cemented and cast enclosure parts See Annex A.3.4 and Clause 7.5.2. A.10.6 Ingress protection Enclosures do not contain welds or gaskets.

Application of cements are verified.

A.10.7 Examinations Reference: M2CP In-Line & Finished Goods Inspection at Production NL.QC.017 Rev.4 dated 16th April 2018: Final inspection forms address visual examinations.

A.11 Gas Detectors Not applicable. A.11.1 Operation and function checks A.12 Flame Arresters Not applicable. A.12.1 Documented procedures

Annex B: Verification criteria for Sintered Components

B1-7 Verification and test Not applicable. Annex ZB: Information relevant to equipment and protective systems according to standards harmonised under Directive 94/9/EC


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ADR Ref.

ZB.2 Non-electrical equipment: EN 13463-1

Not applicable.

ZB.2.1 General ZB.2.2 Non-metallic parts ZB.2.3 Casing and external parts ZB.2.4 Earthing and equipotential bonding of

conductive parts

ZB.2.5 Light transmitting parts ZB.2.6 Ingress protection (IP) ZB.2.7 Completed products ZB.3 Protection by flow restricting

enclosure (fr) : EN 13463-2 Not applicable.

ZB.4 Protection by flameproof enclosure

(d): EN 13463-3

ZB.5 Protection by constructional safety

(c): EN 13463-5 Not applicable.

ZB.5.1 General ZB.5.2 Metal-based material ZB.5.3 Machining ZB.5.4 Cemented joints & potted assemblies ZB.5.5 Assembling ZB.5.6 Routine tests ZB.5.7 Power transmission systems ZB.6 Protection by control of ignition

sources (b): EN 13463-6 Not applicable.

ZB.6.1 General ZB.6.2 Ignition protection system ZB.6.3 Installation ZB.6.4 Tests ZB.7 Protection by pressurised

enclosure (p): EN 13463-7 Not applicable.

ZB.8 Protection by liquid immersion (k):

EN 13463-8 Not applicable.

ZB.8.1 General ZB.8.2 Protective liquid ZB.8.3 Casing ZB.8.4 Measuring or indicating devices ZB.9 Fans (EN 14986) Not applicable. ZB.9.1 General ZB.9.2 Material ZB.9.3 Assembled equipment & protective

systems

ZB.9.4 Routine tests ZB.10 Petrol dispensers: EN 13617-1 Not applicable. ZB.10.1 General


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ADR Ref.

ZB.10.2 Electrical installation ZB.10.3 Information for safe operation ZB.10.4 Assembly groups ZB.10.5 Assembling ZB.10.6 Monitoring equipment ZB.10.7 Electrostatic discharge capacity ZB.10.8 Routine tests ZB.11 Electrostatic spraying equipment:

EN 50050 Not applicable.

ZB.11.1 General ZB.11.2 Electrical assembly ZB.11.3 Mechanical assembly ZB.11.4 Tests ZB.12 Protective systems Not applicable. ZB.12.1 General ZB.12.2 Explosion resistant equipment:

EN 14460

ZB.12.3 Explosion venting devices: EN 14797 ZB.12.4 Explosion isolating systems:

EN 15089

4. Audit Trail Summary of audit trail to include clauses and comments on each department/function audited.

Use of Marks and Logo’s Please confirm that certification and accreditation marks and logo’s are used appropriately (inc. l icensed IECEx mark where relevant)

No misuse evident.

Complaints Please confirm that the organisation has a system for logging and dealing with complaints (also refer clause 8.3) A system exists for logging and dealing with complaints NL.QC.021 Rev. 0 dated 20th April 2018, Cl 6.3. 15 complaints for this year so far. CC004-FY17 Zoltan Szekes dated 14-12-17, poor paint finish (peeling). Resolved by supplier buffing area concerned in future. Closed out 19-12-17.

Previous Audit Detail Report Please confirm whether corrective action has been implemented effectively, and the relevant finding is closed. Previous Project No.

:

Not applicable as extension to existing certificate.

Reference No. : Corrective Action Verified at Audit (Y / N) & Comments


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The following sections require completion when the audit criteria includes ISO 9001: Recertification Review To consider the performance of the management system including a review of audit reports from the 3-year cycle N/A

Core Processes (QMS) e.g. Sales; Purchasing; Goods Receiving; Assembly; Verification of assemblies prior to dispatch; Stores; Service and repair; Dispatch

N/A

Support Processes Including as applicable document control; human resources; process equipment; control of monitoring/measurement devices; IT

services; use of marks and logos

N/A

Improvement Processes Including as applicable objectives; key performance indicators; monitoring and measuring; correct ive and preventive action; customer complaints; customer satisfaction monitoring

N/A

Management Processes Including as applicable policy; management system documentation; statutory and legal compliance; roles and responsibilities; internal

audit; management review.

N/A

QUALITY ASSESSMENT REPORT - Emerson Electric...ISO 9001 : BVC Certificate Q131010 Audit Team Leader...

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