7/27/2019 Quality and NCRs.pptx

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Quality

What is Quality

Product or service meeting requirement specified and

intended both

Shall be In Built

Meeting Code, Standards, DEP, Procedure requirements

What Is NCR ?

Deviation from the required

Below standards

Not fit for purpose

Why NCR occur ? >>>>

7/27/2019 Quality and NCRs.pptx

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Quality

poor work man-ship at manufacturing / Construction

as well as during installations stage Poor supervision / lack of supervision

lack of Team work (within Contractor group itself andwith PMC and OWNER)

Stakeholder unnecessary pressurize for job completionon urgent basis

Procedure and Systems are not in place / not approved

Poor design / Inexperienced in field work and O&M

Root cause in many cases is just lack of clear andconcise communication from the Project Manager tothe Superintendent to the Foremen to the front linerswho actually carry out the work

Poor Project management or leadership

7/27/2019 Quality and NCRs.pptx

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Quality

Construction methods & site conditions / preparation

in some cases creating difficult situations thatcompromises qualityOther Reasons for NCRs

Resources

Skill shortage / Lack of training / Inadequate training

Inexperienced site QC personnel / Incompetentpersonnel

Human factor

laziness, carelessness complacency, incompetence,unauthorized changes

Lack of awareness about the procedures, methodology

Not adhering to approved inspection and test plans .

7/27/2019 Quality and NCRs.pptx

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Quality

Issues with Vendor

Failure to monitor vendors

Equipment arrives on site and does not

comply with project specified requirements Dispatching the equipment's at project sites

in-spite several open FAT comments

Material arrives late or requires significantprogress chasing and is found to be

nonconforming

7/27/2019 Quality and NCRs.pptx

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Quality

Project Surveillance and Audit

Please remember, audit is not mean to punish a contractor, it is a tool tohelp the contractor identify deficiencies, with the ability to act on them

before a NCR is issued

Audits on the other hand are a QA function and very much different from

Quality Control using check-list and surveillance visits.

Ongoing project surveillance with both PMC and Contractor QualityPersonnel, in addition to frequent Compliance audits will ensure that the

project is kept on track in most cases without the need for an NCR

These surveillance checks need not be lengthy, choose one particular item

and check the documentation / system followed to ensure its

completeness.

After repetitive issues (NCRs) follow up audit (additional Audit) is expected

in addition to planned audit program. Then audit criteria would be

assigned and an audit trail established into why the problem keeps

occurring