Qualification Specification · qualification certificate for a smaller size qualification to be...

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Version: November 2010 NOCN will insert the front and back pages when the Qual Guide is received as part of the electronic submission package. FRONT PAGE

NOCN Level 2 Award in

Retail Knowledge (QCF)

Operational End Date: 31/12/2015

NOCN Level 2 Certificate

in Retail Knowledge

(QCF)

Qualification Approval No. 600/5798/1

NOCN Level 2 Diploma in

Retail Knowledge (QCF)

Qualification Approval No. 600/5799/3

Version 1.3 December 2016

Qualification Specification

NOCN Level 2 Award in Retail Knowledge (QCF) NOCN Level 2 Certificate in Retail Knowledge (QCF) NOCN Level 2 Diploma in Retail Knowledge (QCF)

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Introduction

NOCN has been providing a qualification and accreditation service to providers across the UK for over 25 years and is justifiably proud of its reputation as, “…a provider of fully accessible, trusted and flexible qualification and accreditation services”. Over the years, NOCN has worked effectively with centres for the benefit of learners across the country, with a mutual interest in providing a continuously improving service. NOCN, whilst retaining all the advantages of being a national body, has always provided a personal, bespoke service to its customers and prides itself on its local presence and expertise within communities. This document details the qualification specification and provides guidance to the training provider on assessment criteria and evidence requirements.


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Contents

1. About the qualifications........................................................................ 4

2. Who the qualifications are for .............................................................. 6

3. Achieving the qualifications ............................................................... 10

4. The qualification units ........................................................................ 15

5. How the qualifications are assessed ................................................. 23

6. Offering the qualifications .................................................................. 30

7. Quality assurance and national standardisation ................................ 31

Appendix 1 – Suggested Resources ……………………………………...32


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1. About the qualifications

The NOCN Retail Knowledge qualifications deliver the underpinning technical knowledge required by those wishing to work in the retail sector. These qualifications have been developed with the approval of Skillsmart Retail (SSC) and follow the Rules of Combination and guidelines produced in partnership with Skillsmart Retail and other relevant stakeholders. The qualifications aim to:

Provide an understanding of working in the retail sector

Provide a progression route in the area of retail from Level 1 through to Level 3

Increase productivity and effectiveness for businesses

Encourage effective team working

Increase business specific knowledge

Lead to improved customer service

Improve staff morale through the provision of relevant training.

Guided Learning Hours Guided Learning Hours (GLH) are a guide to the amount of teacher-supervised or directed study time a learner will need to complete the learning needed for a qualification. NOCN recognises that every learner is different and the actual time taken may vary beyond the maximum and minimum shown. Training providers not reliant on public funding measured by GLH may find them a useful guide to the recommended length of a programme of study. The learning hours can be divided in any way, for example, a 20 GLH hour programme could be delivered in 2 hours a week for 10 weeks or 8 hours a day for 3 days, depending on the course and learners. Some learners will be able to achieve these units in a shorter time, other learners, particularly those with additional support requirements will take much longer. The range of total recommended guided learning hours for the NOCN Level 2 Award in Retail Knowledge (QCF) is between 51 - 86. The range of recommended guided learning hours for the NOCN Level 2 Certificate in Retail Knowledge (QCF) is between 93 - 113. The range of recommended guided learning hours for the NOCN Level 2 Diploma in Retail Knowledge (QCF) is between 270 - 342.


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Relationship with National Occupational Standards The NOCN Level 2 Award, Certificate and Diploma in Retail Knowledge (QCF) are related to the National Occupational Standards (NOS) developed by Skillsmart Retail. The qualifications provide a significant amount of knowledge, understanding and skills development that underpins occupational competence in retail. Language Requirements If you wish to offer this qualification in Welsh or Irish (Gaeilge) then please contact NOCN who will review demand and provide as appropriate. Northern Ireland Entitlement Framework For more information on the Entitlement Framework, centres in Northern Ireland should contact OCN NI www.ocnni.org.uk.

http://www.ocnni.org.uk/


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2. Who the qualifications are for

The suite of NOCN Retail Knowledge qualifications are designed to be accessed by people who are seeking an introductory route into the retail sector, or those already employed in the retail sector, who wish to build on their existing retail knowledge. The qualifications may be delivered in schools, FE colleges and other organisations offering education and training. The minimum age for access to the qualifications at Level 2 is 14 years. In the delivery of NOCN units to learners where age restrictions have been removed, centres are required to exercise due diligence in respect of the following:

the learners needs and access to information and advice about the units offered and how the course of learning will meet their needs;

the learners present capacity to undertake the tasks set by tutors, and tutors understanding of how particular tasks accord with the assessment criteria for the unit ;

tutors should be fully conversant with the qualification specification for the unit offered to learners, and avail themselves of the NOCN external verifier provision of further advice and guidance in the delivery of units, where clarification is required; centres should consult the NOCN document Access to Fair Assessment Policy and Procedure which is available on the NOCN website;

centres will be required to have appropriate and up to date risk assessments and ensure that appropriate support and supervision is provided; appropriate specialist knowledge should be consulted where the possibility of any precipitate harm for learners or learners with particular characteristics is identified; NOCN may instigate consultation with the appropriate specialist where centres have not considered it necessary to do so or where it considers further specialist review is required;

the centre contact for the unit/qualification being delivered must ensure that all procedures relating to the delivery of the unit/qualification operate effectively in the centre.

The qualifications are particularly suitable for those who:

Are working in the retail sector

Wish to gain recognition for a general or specific role in retail

Are working towards a career in the retail sector. Restrictions on Learner Entry There are no formal restrictions on entry. It is expected that potential learners will receive appropriate guidance and advice regarding the suitability of the qualifications. Entry Requirements The minimum age for access to the qualifications at Level 2 is 14 years. There are no other specific requirements for prior learning for entry to these qualifications.


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Recognition of Prior Learning

Recognition of prior learning is an assessment method leading to the award of credit. The process involves considering if a learner can meet the specified assessment requirements for a unit through knowledge, understanding or skills that they possess already as a consequence of which they do not need to undertake a course of learning.

Centres are encouraged to recognise the previous achievements and experiences, both formal, for example through accredited units or qualifications or informal, for example through continuous learning. This involves the recognition of achievement from a range of activities that will have been assessed through any valid method of assessment. When using the process of the recognition of prior learning, it is essential that the assessment requirements of a specific unit or, more exceptionally, a qualification have been met. The evidence of learning provided must be sufficient, reliable, authentic and valid. Evidence is not time-limited.


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QCF Level Descriptors

Level Summary Knowledge and understanding Application and action Autonomy and accountability

Level 2 Achievement at Level 2 reflects the ability to select and use relevant knowledge, ideas, skills and procedures to complete well-defined tasks and address straightforward problems. It includes taking responsibility for completing tasks and procedures and exercising autonomy and judgment subject to overall direction or guidance.

Use understanding of facts, procedures and ideas to complete well-defined tasks and address straightforward problems. Interpret relevant information and ideas. Be aware of the types of information that are relevant to the area of study or work.

Complete well-defined, generally routine tasks and address straightforward problems. Select and use relevant skills and procedures. Identify, gather and use relevant information to inform actions. Identify how effective actions have been.

Take responsibility for completing tasks and procedures. Exercise autonomy and judgment subject to overall direction or guidance.

Extracted from QCF level descriptor’s document on QCDA’s website October 2008


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Progression Opportunities The suite of NOCN Retail Knowledge qualifications enable progression to employment, further learning opportunities within employment, or further study.

The qualifications cover the knowledge required to work in the retail sector. Learners completing a qualification may progress both laterally across the qualifications and vertically to a higher level within this suite of NOCN Retail Knowledge qualifications. The underpinning knowledge provided by the qualifications would enable learners to progress to a range of other qualifications depending on the level of learning, including apprenticeships and foundation degrees. There are specific diplomas onto which learners may progress, such as the Diploma in Retail Business and the Diploma in Fashion Retail.

Learners may take the more sector specific route and progress into employment in areas such as chilled food, garden retail etc. and then access either the Retail Skills suite of qualifications or move into an apprenticeship or foundation degree. Others will progress into a more general retail sales role. Learners with Particular Requirements Assessment within the suite of NOCN Retail Knowledge qualifications is designed to be accessible and inclusive. The unit based approach allows flexibility through enabling learners to achieve the qualifications in stages. The assessment methodology is appropriate and rigorous for individuals or groups of learners. If you have learners with particular requirements you should refer to the ‘Access to Fair Assessment Policy and Procedure’ which can be found in the NOCN Centre Handbook area of the NOCN website within the Learning Providers section. This section gives clear guidance on the reasonable adjustments and arrangements that can be made to take account of disability or learning difficulty without compromising the achievement of the assessment criteria. The NOCN Centre Recognition process requires policy statements on Equal Opportunities and Diversity and Disability Discrimination. These policy statements are then checked and confirmed through the Quality Review and Risk Assessment processes.


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3. Achieving the qualifications

In order to achieve the NOCN Level 2 Award in Retail Knowledge (QCF), the learner must achieve:

9 credits in total

2 credits must come from Mandatory Group A

7 credits must come from either Mandatory Group A and/or Optional Group B

Unit Title

Level

Credit Value

Ofqual Unit Reference

Mandatory Group A

Understanding customer service in the retail sector 2 3 M/502/5821

Understanding the retail selling process 2 2 A/502/5806

Understanding how individuals and teams contribute to the effectiveness of a retail business

2 3 J/502/5789

Understanding how a retail business maintains health and safety on its premises

2 2 A/502/5823

Optional Group B

Understanding retail consumer law 2 2 D/502/5801

Understanding security and loss prevention in a retail business

2 2 K/502/5817

Understanding the handling of customer payments in a retail business

2 2 H/502/5797

Understanding the control, receipt and storage of stock in a retail business

2 2 F/502/5810

Understanding visual merchandising for retail business 2 4 A/600/0656

Understand how to approach work-based projects within retail business

2 3 D/602/5016

Underage sales prevention for retail and licensed premises

2 1 M/602/2234

Understanding environmental sustainability in the retail sector

2 3 A/602/2317


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In order to achieve the NOCN Level 2 Certificate in Retail Knowledge (QCF), the learner must achieve:

14 credits in total


4 credits must come from either Optional Group B and/or Optional Group C

A maximum of 4 credits can be taken at Level 3

Unit Title

Level

Credit Value


Mandatory Group A




2 3 J/502/5789


2 2 A/502/5823

Optional Group B (Level 2 units)



2 2 K/502/5817


2 2 H/502/5797


2 2 F/502/5810



2 3 D/602/5016


2 3 A/602/2317


2 1 M/602/2234

Understanding fashion retail personal shopping and styling

2 3 L/600/0628

Understanding fashion trends and forecasting 2 3 H/600/0635

Understanding the fashion retail market 2 3 M/600/0637

Understanding the evolution of beauty retailing 2 3 R/600/0646

Understanding the retail sale of skin care products 2 3 A/600/0625

Understanding the retail sale of perfumery products 2 3 J/600/0630

Understanding the retail sale of cosmetics 2 3 M/600/0640

Understanding the retail sale of nail care products 2 3 Y/600/0633

http://register.ofqual.gov.uk/Unit/Details/J_600_0630


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Understanding the retail sale of beauty products 2 3 F/600/0643

Understanding the storage, monitoring and replenishment of fresh produce in a retail outlet

2 2 K/600/0653

Understanding the storage, monitoring and replenishment of chilled food items in a retail outlet

2 2 M/600/0654

Understanding how retailers sell National Lottery products and services

2 2 H/600/0652

Understanding the features of different types of alcoholic beverages sold in retail outlets

2 4 T/600/0655

Understanding how stocks of newspapers and magazines are controlled in retail outlets

2 2 Y/600/0650

Understanding plant nomenclature, terminology and identification

2 5 M/600/2663

The principles of food safety for retail 2 1 K/502/0178

Optional Group C (Level 3 units)

Understanding how the growth and development of plants is promoted and monitored in a retail outlet

3 4 H/600/2661

Understanding the management of delivery of plants into a retail business

3 3 K/600/2659

Understanding the nature, uses and importance of product information in a retail outlet selling gardening products

3 3 F/600/2652

Understanding the control of pests and diseases which may affect plants in a retail outlet

3 3 F/600/2666

Understanding how retailers operate home delivery services for newspapers and magazines

3 4 D/600/0651

Understanding how the effectiveness of store operations can be improved

3 3 H/502/5802

http://register.ofqual.gov.uk/Unit/Details/M_600_2663

http://register.ofqual.gov.uk/Unit/Details/F_600_2652


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In order to achieve the NOCN Level 2 Diploma in Retail Knowledge (QCF), the learner must achieve:

37 credits in total


27 credits must come from either Optional Group B and/or Optional Group C

A maximum of 20 credits can be taken at Level 3

Unit Title

Level

Credit Value


Mandatory Group A




2 3 J/502/5789


2 2 A/502/5823

Optional Group B (Level 2 units)



2 2 K/502/5817


2 2 H/502/5797


2 2 F/502/5810



2 3 D/602/5016


2 3 A/602/2317


2 1 M/602/2234

Understanding fashion retail personal shopping and styling

2 3 L/600/0628

Understanding fashion trends and forecasting 2 3 H/600/0635

Understanding the fashion retail market 2 3 M/600/0637

Understanding the evolution of beauty retailing 2 3 R/600/0646

Understanding the retail sale of skin care products 2 3 A/600/0625

Understanding the retail sale of perfumery products 2 3 J/600/0630

Understanding the retail sale of cosmetics 2 3 M/600/0640

Understanding the retail sale of nail care products 2 3 Y/600/0633

http://register.ofqual.gov.uk/Unit/Details/J_600_0630


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Understanding the retail sale of beauty products 2 3 F/600/0643

Understanding the storage, monitoring and replenishment of fresh produce in a retail outlet

2 2 K/600/0653

Understanding the storage, monitoring and replenishment of chilled food items in a retail outlet

2 2 M/600/0654

Understanding how retailers sell National Lottery products and services

2 2 H/600/0652

Understanding the features of different types of alcoholic beverages sold in retail outlets

2 4 T/600/0655

Understanding how stocks of newspapers and magazines are controlled in retail outlets

2 2 Y/600/0650

Understanding plant nomenclature, terminology and identification

2 5 M/600/2663

The principles of food safety for retail 2 1 K/502/0178

Optional Group C (Level 3 units)

Understanding how the growth and development of plants is promoted and monitored in a retail outlet

3 4 H/600/2661

Understanding the management of delivery of plants into a retail business

3 3 K/600/2659

Understanding the nature, uses and importance of product information in a retail outlet selling gardening products

3 3 F/600/2652

Understanding the control of pests and diseases which may affect plants in a retail outlet

3 3 F/600/2666

Understanding how retailers operate home delivery services for newspapers and magazines

3 4 D/600/0651

Understanding how the effectiveness of store operations can be improved

3 3 H/502/5802

Achievement Methodology The NOCN qualifications in Retail Knowledge will be awarded to learners who successfully achieve an approved combination of units as specified in the rules of combination. Assessment methodologies should take into account ‘business as usual’ practices found in retail businesses, adapted for learners not already in work, to include the use of simulation where appropriate. The Centres, in accordance with the NOCN Assessment Definitions Document and any relevant Skillsmart Retail assessment requirements, will design assessment for each unit. Learners will produce portfolios containing evidence of assessments that will be set, approved and marked by the Centre. They will then be internally verified by a nominated individual (who is not the assessor). Finally, they will be externally verified by an NOCN External Verifier or other authorised representative of NOCN.

http://register.ofqual.gov.uk/Unit/Details/M_600_2663

http://register.ofqual.gov.uk/Unit/Details/F_600_2652


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Rules of Combination Statement

Please note that in the following qualifications the Rules of Combination would allow a qualification certificate for a smaller size qualification to be generated at the point when the mandatory units have been achieved when a learner is working towards a larger sized qualification. If the learner is only aiming to achieve the larger sized qualification centres should only submit the Recommendation for Award of Credit form to the Awarding Organisation at the point at which they wish the learner to be certificated.

Achieve mandatory units of: Possible to achieve:

NOCN Level 2 Certificate in Retail Knowledge (QCF)

NOCN Level 2 Award in Retail Knowledge (QCF)

NOCN Level 2 Diploma in Retail Knowledge (QCF)

NOCN Level 2 Award in Retail Knowledge (QCF)


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4. The qualification units

Please click on the hyperlinks below to access the units from the NOCN website. NOCN Level 2 Award in Retail Knowledge (QCF)

NOCN Unit Code

Ofqual Unit Code

Unit Title Mandatory or Optional

Credit Value

Level NOCN ID Sector

BC3/2/QQ/005 A/502/5823 Understanding How a Retail Business Maintains Health and Safety on its Premises

Optional 2 L2 CAO755 7.1

BC3/2/QQ/006 J/502/5789 Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business


BC3/2/QQ/015 A/502/5806 Understanding the Retail Selling Process Optional 2 L2 CAO771 7.1

BA3/2/QQ/005 M/502/5821 Understanding Customer Service in the Retail Sector Optional 3 L2 CAO750 15.4

BC3/2/QQ/001 K/502/5817 Understanding security and loss prevention in a retail business

Optional 2 L2 CAN795 7.1

BC3/2/QQ/002 M/602/2234 Underage Sales Prevention for Retail and Licensed Premises


BC3/2/QQ/003 D/602/5016 Understand How to Approach Work-based Projects within Retail Business


BC3/2/QQ/004 A/602/2317 Understanding Environmental Sustainability in the Retail Sector


BC8/2/QQ/001 D/502/5801 Understanding Retail Consumer Law Optional 2 L2 CAO760 7.1

BC3/2/QQ/009 F/502/5810 Understanding the Control, Receipt and Storage of Stock in a Retail Business


BC3/2/QQ/011 H/502/5797 Understand the Handling of Customer Payments in a Retail Business


BC3/2/QQ/016 A/600/0656 Understanding Visual Merchandising for Retail Business


http://www.nocn.org.uk/control/QCF_7/1/bc32qq005.pdf





http://www.nocn.org.uk/control/QCF_15/4/ba32qq005.pdf

















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NOCN Level 2 Certificate in Retail Knowledge (QCF)

NOCN Unit Code

Ofqual Unit Code


Credit Value








SE2/2/QQ/024 M/600/2663 Understanding Plant Nomenclature, Terminology and Identification




BD1/2/QQ/001 K/502/0178 The Principles of Food Safety for Retail Optional 1 L2 CAO747 7.1







BD4/2/QQ/001 L/600/0628 Understanding Fashion Retail Personal Shopping and Styling


BD4/2/QQ/002 H/600/0635 Understanding Fashion Trends and Forecasting Optional 3 L2 CAO753 7.1

BD1/2/QQ/002 T/600/0655 Understanding the Features of Different Types of Alcoholic Beverages Sold in Retail Outlets


BC3/2/QQ/007 H/600/0652 Understanding How Retailers Sell National Lottery Products and Services


BC3/2/QQ/008 Y/600/0650 Understanding How Stocks of Newspapers and Magazines are Controlled in Retail Outlets









http://www.nocn.org.uk/control/QCF_3/2/se22qq024.pdf




http://www.nocn.org.uk/control/QCF_7/1/bd12qq001.pdf


















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NOCN Unit Code

Ofqual Unit Code


Credit Value


BD1/2/QQ/003 M/600/0654 Understanding the Storage, Monitoring and Replenishment of Chilled Food Items in a Retail Outlet


BD1/2/QQ/004 K/600/0653 Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet




BC3/2/QQ/010 R/600/0646 Understanding the Evolution of Beauty Retailing Optional 3 L2 CAO764 7.1

BD4/2/QQ/003 M/600/0637 Understanding the Fashion Retail Market Optional 3 L2 CAO765 7.1



BC3/2/QQ/012 F/600/0643 Understanding the Retail Sale of Beauty Products Optional 3 L2 CAO767 7.1

BC3/2/QQ/013 M/600/0640 Understanding the Retail Sale of Cosmetics Optional 3 L2 CAO768 7.1

BC3/2/QQ/017 Y/600/0633 Understanding the Retail Sale of Nail Care Products Optional 3 L2 CAO769 7.1

BC3/2/QQ/014 A/600/0625 Understanding the Retail Sale of Skin Care Products Optional 3 L2 CAO770 7.1



BC3/2/QQ/018 J/600/0630 Understanding the Retail Sale of Perfumery Products Optional 3 L2 CAO787 7.1

SA2/3/QQ/001 H/600/2661 Understanding How the Growth and Development of Plants is Promoted and Monitored in a Retail Outlet


SA2/3/QQ/002 F/600/2666 Understanding the Control of Pests and Diseases Which May Affect Plants in a Retail Outlet


BC3/3/QQ/001 D/600/0651 Understanding How Retailers Operate Home Delivery Services for Newspapers and Magazines


BC3/3/QQ/002 H/502/5802 Understanding How the Effectiveness of Store Operations Can be Improved


BC3/3/QQ/006 K/600/2659 Understanding the Management of Delivery of Plants into a Retail Business




















http://www.nocn.org.uk/control/QCF_3/1/sa23qq001.pdf











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NOCN Unit Code

Ofqual Unit Code


Credit Value


BC3/3/QQ/009 F/600/2652 Understanding the Nature, Uses and Importance of Product Information in a Retail Outlet Selling Gardening Products


NOCN Level 2 Diploma in Retail Knowledge (QCF)

NOCN Unit Code

Ofqual Unit Code


Credit Value








SE2/2/QQ/024 M/600/2663 Understanding Plant Nomenclature, Terminology and Identification




BD1/2/QQ/001 K/502/0178 The Principles of Food Safety for Retail Optional 1 L2 CAO747 7.1







BD4/2/QQ/001 L/600/0628 Understanding Fashion Retail Personal Shopping and Styling


BD4/2/QQ/002 H/600/0635 Understanding Fashion Trends and Forecasting Optional 3 L2 CAO753 7.1

























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NOCN Unit Code

Ofqual Unit Code


Credit Value


BD1/2/QQ/002 T/600/0655 Understanding the Features of Different Types of Alcoholic Beverages Sold in Retail Outlets


BC3/2/QQ/007 H/600/0652 Understanding How Retailers Sell National Lottery Products and Services


BC3/2/QQ/008 Y/600/0650 Understanding How Stocks of Newspapers and Magazines are Controlled in Retail Outlets



BD1/2/QQ/003 M/600/0654 Understanding the Storage, Monitoring and Replenishment of Chilled Food Items in a Retail Outlet


BD1/2/QQ/004 K/600/0653 Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet




BC3/2/QQ/010 R/600/0646 Understanding the Evolution of Beauty Retailing Optional 3 L2 CAO764 7.1

BD4/2/QQ/003 M/600/0637 Understanding the Fashion Retail Market Optional 3 L2 CAO765 7.1



BC3/2/QQ/012 F/600/0643 Understanding the Retail Sale of Beauty Products Optional 3 L2 CAO767 7.1

BC3/2/QQ/013 M/600/0640 Understanding the Retail Sale of Cosmetics Optional 3 L2 CAO768 7.1

BC3/2/QQ/017 Y/600/0633 Understanding the Retail Sale of Nail Care Products Optional 3 L2 CAO769 7.1

BC3/2/QQ/014 A/600/0625 Understanding the Retail Sale of Skin Care Products Optional 3 L2 CAO770 7.1



BC3/2/QQ/018 J/600/0630 Understanding the Retail Sale of Perfumery Products Optional 3 L2 CAO787 7.1

SA2/3/QQ/001 H/600/2661 Understanding How the Growth and Development of Plants is Promoted and Monitored in a Retail Outlet


SA2/3/QQ/002 F/600/2666 Understanding the Control of Pests and Diseases Which May Affect Plants in a Retail Outlet
































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NOCN Unit Code

Ofqual Unit Code


Credit Value


BC3/3/QQ/001 D/600/0651 Understanding How Retailers Operate Home Delivery Services for Newspapers and Magazines


BC3/3/QQ/002 H/502/5802 Understanding How the Effectiveness of Store Operations Can be Improved


BC3/3/QQ/006 K/600/2659 Understanding the Management of Delivery of Plants into a Retail Business


BC3/3/QQ/009 F/600/2652 Understanding the Nature, Uses and Importance of Product Information in a Retail Outlet Selling Gardening Products


The assessment activities for the units are indicated in the Assessment Information Grid on the individual units. An explanation of the kind of activity, assessment and evidence expected at the appropriate level is given on the next pages.











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Case Studies

Consideration of a particular, relevant situation or example, selected by the tutor or by learners, which enables learners to apply knowledge to specific situations. May be used as a collective / group activity and discussed in a group of learners or by an individual learner. Or may be used with individual learners as a written activity through case study materials and learner responses.

The learning may be assessed by:

Tutor observation

Class discussion

One to one

Group tutorial discussion

Evidence could include:

Tutor record of observation

Learner notes

Summary of class discussion

Tutorial notes

Audio/video/photographic record

Activity Assessment Evidence

Level Two

Case studies should allow the application of knowledge in a number of areas and contexts. Discussion should be directed but should allow for a degree of autonomy (group). Written work should be directed but allow for a degree of autonomy (GL = 500 words).

Assessment through peer assessment, self-assessment, tutor observation, or assessment of written work.

Evidence could be; tutor record, learner record, peer checklist, summary of discussion or audio / video / photographic record or written work.

Level Three

Case studies should allow the application of knowledge in a range of complex areas, in a variety of familiar and unfamiliar contexts. Discussion should be guided but self-directed (group). Written work should allow for autonomy, evaluation and reasoned judgements to be made (GL = 1000 words).

Assessment through peer assessment, self-assessment, tutor observation or assessment or written work.

Evidence could be; tutor record, learner record, peer checklist, summary of discussion, audio / video / photographic record or written work.


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Oral Question and Answer Specific, open or closed questions for immediate response. Can range from quite formal questions, for example, an oral test, to a quick, fun way of finding out where learners are up to, for example, a quiz. Allows response and questioning from learners and immediate feedback from tutor. The learning may be assessed through:

Responses by both tutor and individual learners. Evidence could include:

Tutor record/notes

Learner notes or log

Audio / video record


Level Two

Open and closed questions should be included, covering a number of topics. Learners should be encouraged to expand on their answers.

Assessment by tutor, with a degree of self-assessment.

Evidence could be; tutor records, learner log or audio / video record.

Level Three

Questions should cover a wide range of knowledge and contexts. They should allow responses to unfamiliar and unpredictable problems. The process may be time limited and formal, or may be a structured two-way discussion.

Assessment by tutor, with a degree of self-assessment and evaluation of own learning.

Evidence could be; tutor record, learner log or audio / video record.


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Written Question and Answer / Test / Exam Specific, open and closed questions for immediate response. Can range from formal exams and tests, to a quick, fun way of finding out where learners are up to, for example, a quiz. Allows response and questioning from learners and feedback from tutor. The learning may be assessed through:

Responses by individual learners.

May make use of on-line assessment. Evidence could include:

Written questions

Learner responses

Tutor feedback


Level Two

Open and closed questions should be included, covering a number of areas. Learners should be encouraged to make use of / interpret knowledge rather than just testing recall. May be time limited.

Assessment by tutor or external marker (for exams / tests).

Evidence could be; written responses.

Level Three

Questions should cover a wide range of knowledge and contexts, and allow responses to unfamiliar and unpredictable problems. Learners should be encouraged to make use of / interpret knowledge rather than just testing recall. The process may be time limited.

Assessment by tutor or external marker (for exams / tests).

Evidence could be; written responses.


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Report

A record of an activity and / or a summary of research which presents information in a structured way. Does not include opinion, but may include analysis or evaluation. May be presented in written or oral form.


Tutor for written report.

Tutor and / or peers for oral presentation of report.


Written report with tutor feedback

Notes for oral presentation with tutor and / or peer feedback.


Level Two

Report could be presented in orally or in written format. Oral presentation should be to a familiar audience. Information should be from a range of sources and activities, should be from familiar or unfamiliar but predictable contexts. Learners should be clear on possible structures for the report and the criteria for achievement. GL = 4 minutes for oral / 500 words for written. Learners should be given guidance on planning and presentation.

Assessment by tutor and / or peers for oral presentation.

Evidence could be; written report with tutor feedback or learner plan for oral presentation with peer and / or tutor feedback.

Level Three

Report could be presented orally or in written format. Oral presentation should be formal and could include a range of methods. Information should be from a wide range of sources and should be evaluated. Activities should be well defined but could be unfamiliar or unpredictable. Learners should be clear on the criteria for achievement but would be expected to decide on the format and structure of the report. GL = 8 minutes for oral / 1000 words for written

Assessment by tutor and or peers for an oral presentation.

Evidence could be; written report with tutor feedback or plan for oral presentation with peer and / or tutor feedback.


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Project

A specific task involving private study and research for individuals or groups. Normally involves selection of a topic, planning, finding information and presenting results orally or in writing.


Tutor, learner or peers, during and at the end of process through discussion and observation.


Notes, plans, record of project process.

Tutor record.

Peer records.

Learner log.

Audio / video / photographic record.


Level Two

Task should be selected with tutor guidance to allow the demonstration of knowledge and understanding in a range of areas and contexts, and the interpretation of information. The project should be completed within an agreed timescale.

Assessment through tutor / learner discussion during and at the end of the process, and through self-assessment.

Evidence could be; tutor record, learner notes, plans, reports, learner log or audio / video / photographic record.

Level Three

Task should be selected with tutor guidance to allow the demonstration of knowledge and skills in a range of areas and contexts, and to show the use of reasoned judgements. The project should be planned and completed within an agreed timescale.

Assessment through tutor / learner discussion and self-assessment.

Evidence could be; tutor record, learner notes, plans, reports, learner log or audio / video / photographic record.


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Written Description

Consideration of a particular subject, situation or example selected by the tutor or by learners, which enables learners to apply knowledge to specific situations and to present them in written format.


Tutor.

One to one tutorial.

Discussion.


Tutor record of observation.

Learner notes.

Tutorial notes.

Completed report.

Charts.

Plans.


Level Two

Subjects should allow the application of knowledge in a number of areas and contexts. Written work should be directed but should allow for a degree of autonomy. GL = 500 words.

Assessment through self-assessment and tutor assessment.

Evidence could be; tutor record, learner record, summary of discussion and feedback or completed work.

Level Three

Subjects should allow the application of knowledge in a range of complex areas, in a variety of familiar and unfamiliar context. GL = 1000 words.

Assessment through self-assessment and tutor assessment.

Evidence could be; tutor record, learner record, summary of feedback or completed work.


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5. How the qualifications are assessed

The qualifications require achievement of the specified units with no further requirements for additional/summative assessment. Achievement is therefore determined by successful completion of unit assessment. The assessment process is as follows:

Assessments are internally set at the Centre by assessors, against the requirements detailed in the assessment criteria of the unit

The learners are assessed internally at the Centre, using the assessments set

The resulting portfolios of assessed evidence are internally verified by an internal verifier at the Centre

The portfolios of assessed evidence are externally verified by an external verifier appointed by NOCN.

5.1 Unit Assessment Achievement of units is through internally set, internally marked, internally verified and externally verified tasks, as detailed above. Centres devise assessment activities to meet the specified assessment criteria detailed in each unit, guided by the Assessment Information Grid which accompanies each unit and the NOCN Assessment Definitions Document. The activity or activities set must enable the learners to meet the standards detailed in the assessment criteria. Centre devised assessments should be scrutinised by the Internal Verifier before use to ensure that they are fit for purpose. Centre devised assessments will be scrutinised by the external verifier to ensure reliability and validity of assessment.

5.2 Assessment Information Grid Each unit has a supplementary page with an Assessment Information Grid. The Assessment Information Grid gives recognised methods of assessment for NOCN units. If a method is marked ‘P’ (Prescribed), that method must be used in the assessment of the unit. Methods marked ‘O’ (Optional) are recommended methods and you will select the activity or activities most appropriate for your learners and context. Some units will have a combination of Prescribed and Optional methods. Assessors must always refer to this Grid before devising assessment tasks. NOCN also provides Assessment Definitions for a wide range of assessment activities. This grid includes a general description of the activity and, for each level (Entry to Level 3), details on how that method can be applied and what evidence is appropriate.

http://www.nocn.org.uk/document/2839


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5.3 Marking Tasks Each task must be marked against the identified assessment criteria in the unit and judged to be either achieved or not achieved. Where a series of tasks is set, learners must demonstrate the achievement of the required standard identified in the assessment criteria in all tasks in order to achieve the unit credit. All of the assessment criteria in a unit must be met before the unit is deemed achieved. The unit achievement is not banded or graded; units are either achieved or not achieved. 5.4 Recording Achievement You must record each learner’s performance in each unit on an appropriate form or forms. The form/s should record the learner’s performance against the unit assessment criteria evidenced by the task. 5.5 Standardisation Centres will be required to provide samples of assessment tasks for NOCN and standardisation activity.


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6. Offering the qualifications

Recognised Centres If you are already recognised to offer NOCN qualifications and would like more information contact: [email protected]. If you are ready to add the qualification to your curriculum offer, please log in to the NOCN website, under Centres/Processes and Documents, and complete the ‘Additional Qualification Approval Request Form,’ which can then be returned to [email protected] for the attention of your Account and Sector Manager. New Centres If you are interested in offering NOCN qualifications but not currently working with NOCN, you will need to be recognised as an NOCN approved centre. This process includes:

Confirmation that your organisation has an adequate infrastructure in place to support the

effective delivery of NOCN qualifications

An agreement signed by the principal authority in the organisation confirming adherence

to the specified terms and conditions. This safeguards the quality assurance standards,

in relation the delivery and assessment process.

If you would like more information about becoming an NOCN centre and offering this qualification please see ‘New centres’ under the ‘Centres’ section on our website www.nocn.org.uk or contact [email protected].

mailto:[email protected]


http://www.nocn.org.uk/



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7. Quality Assurance and National Standardisation 7.1 General Information All Centres wishing to deliver the qualifications, or units of the qualifications, will need to demonstrate the ability to manage and deliver the units and/or the qualifications, including adherence to quality assurance and assessment regulations. NOCN will provide guidance and give support in enabling you to use the qualifications. The NOCN standard quality assurance arrangements and requirements include:

Internal verification

External verification

Standardisation. Details and guidance are provided by NOCN. 7.2 Standardisation Standardisation is a process that promotes consistency in the understanding and application of standards, as it:

establishes statements on the standard of evidence required to meet the assessment criteria for the units in NOCN qualifications

makes recommendations on assessment practice

produces advice and guidance for the assessment of units

identifies good practice in assessment. It is a requirement of the Centre Recognition Process that each Centre offering the units from the qualification must contribute assessment materials and learners’ evidence for NOCN standardisation if requested. NOCN will notify Centres of the required sample for standardisation purposes. Assessment materials, learners’ evidence and tutor feedback will be collected by External Verifiers on behalf of NOCN.

Outcomes from standardisation will be available to Centres through NOCN.


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Appendix 1 – Suggested Resources Title Author(s) ISBN:

Retailing: An Introduction (2004) R Cox & P Brittain 978-0273678199 Retailing in the 21st Century: Current and Future Trends (2010)

M Craft, M Mantrala 978-3540720010

Principles of Retailing (2003) J Fernie, S Fernie, C Moore 978-0750647038

Multi-Channel Retailing (2009) L Gamans Poloian 978-1563676307

Fashion Retailing (2015) E Diamond 978-1609019006

e-Retailing (2004) C Dennis, T Fennech, B Merrilees

978-0415311427

What is branding? (2008) M Healey 978-2940361458

People Don't Buy What You Sell - They Buy What You Stand For (2005)

M Butler 978-1852524975

Retail Selling (How to achieve maximum retail sales) (2007)

P Fleming 978-1852525545

Think for Your Customer (2005) J B Stanley, L Stanley 978-0975011812

Retail Buying Techniques (2007) H Goworek 978-1405149921

Visual Merchandising: Window and in-store displays for Retail (2016)

T Morgan 978-1780676876

Smart Retail: How to turn your store into a sales phenomenon (2007)

R Hammond 978-0273712770

Why We Buy: The Science of Shopping: Updated and Revised for the Internet, the Global Consumer, and Beyond (2008)

P Underhill 978-1416595243

Marketing your Retail Store in the Internet Age B Negen, S Negen 978-0470043936

Branding a Store: How to Build Successful Retail Brands in a Changing Marketplace (2006)

K Floor 978-0749448325

Retail Management P Fleming 978-1611100068

Stores And Distribution Management R Carter, P Price, S Emmett 978-1903500057

British Independent Retailers Association www.bira.co.uk

Supply Chain Brain www.supplychainbrain.com

British Retail Consortium http://brc.org.uk

Startups.co.uk http://startups.co.uk/

Chartered Institute for Procurement and Supply https://www.cips.org/

Convenience Store website http://www.conveniencestore.co.uk/

Convenience Store News http://www.csnews.com/

small business.co.uk http://smallbusiness.co.uk/

Retail Focus http://www.retail-focus.co.uk/

Social Enterprise UK http://www.socialenterprise.org.uk/

Health and Safety in the Retail Industry http://www.hse.gov.uk/retail/

Health and Safety in the Logistics Industry http://www.hse.gov.uk/logistics/index.htm

The Institute of Grocery Distribution http://www.igd.com/

The Institute of the Motor Industry http://www.theimi.org.uk/

Retail Technology Review http://www.retailtechnologyreview.com/

The Grocer http://www.thegrocer.co.uk/

Talking Retail http://www.talkingretail.com/

http://www.bira.co.uk/

http://www.supplychainbrain.com/

http://brc.org.uk/

http://startups.co.uk/

https://www.cips.org/

http://www.conveniencestore.co.uk/

http://www.csnews.com/

http://smallbusiness.co.uk/

http://www.retail-focus.co.uk/

http://www.socialenterprise.org.uk/

http://www.hse.gov.uk/retail/

http://www.hse.gov.uk/logistics/index.htm

http://www.igd.com/

http://www.theimi.org.uk/

http://www.retailtechnologyreview.com/

http://www.thegrocer.co.uk/

http://www.talkingretail.com/

Operational start date: 01/07/2012

NOCN The Quadrant

Parkway Business Centre 99 Parkway Avenue

Sheffield S9 4WG

Tel. 0114 2270500

Fax. 0114 2270501

Email: [email protected] Web: www.nocn.org.uk

© NOCN 2013

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