QUALIFICATION SPECIFICATION NOCN Level 2 Certificate in ... · Continuous Professional Development...

QUALIFICATION SPECIFICATION

NOCN Level 2 Certificate in Facilities Services Principles Qualification No: 600/7959/9

Operational Start Date

1 February 2013

Version

3.0 – March 2019

To know more about NOCN:

Visit the NOCN website: www.nocn.org.uk Call the Customer Service Team: 0300 999 1177

http://www.nocn.org.uk/

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Level 2 Certificate in Facilities Services Principles

Introduction NOCN has been providing a qualification and accreditation service to providers across the UK for over 25 years and is justifiably proud of its reputation as, “…a provider of fully accessible, trusted and flexible qualification and accreditation services”. Over the years, NOCN has worked effectively with our centres for the benefit of learners across the country; with a mutual interest in providing a continuously improving service. NOCN, whilst retaining all the advantage of being a national body, has always provided a personal, bespoke service to its customers and prides itself on its local presence and expertise within communities.

This handbook is a resource for NOCN centres who wish to offer the NOCN Level 2 Certificate in Facilities Services Principles. The qualification is relevant to organisations that employ staff for the Facilities Management sector and learners who are undertaking the Facilities Management Apprenticeship (England). The handbook details the qualification specification and provides guidance to the training provider on assessment criteria and evidence requirements.

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Contents

Introduction

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1. NOCN Level 2 Certificate in Facilities Services Principles

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1.1 Entry Requirements 4 1.2 Qualification Structure

1.3 Total Qualification Time (TQT) 5

2. Centre Information

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2.1 Offering the qualification 6 Recognised Centres, New Centres and External Verification 6 2.2 Required Resources for Delivering the Qualification Tutor/Assessor, Internal Verifier 7 Continuous Professional Development (CPD)

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3. Unit Information

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3.1 Units

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4. Assessment and Evidence

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4.1 Fair and Equitable Assessment 15 4.2 Learners with Particular Requirements 15 4.3 Recognised Prior Learning 16 4.4 Functional Skills 16 4.5 Assessment and Evidence for the Units

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Appendix 1 – Resource suggestions

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Appendix 2 – Assessment Documentation

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Appendix 3 – Feedback Sheet

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1. NOCN Level 2 Certificate in Facilities Services Principles The NOCN Level 2 Certificate in Facilities Services Principles is a vocationally related, credit-based qualification. It can provide the knowledge element of the Intermediate Level Apprenticeship in Facilities Services. Learners will gain knowledge, understanding and skills required for employment in the facilities services sector. The remit of Facilities Services covers a range of areas including: Health and safety. Working with customers. Effective team working. Sustainability and environmental issues. This qualification is suitable for learners aged 16 years or over. The qualification will provide learners with an opportunity to:

Learn, develop and practise the skills required for employment and/or career progression in the facilities services sector.

Gain underpinning knowledge of Facilities Services, potentially alongside the NOCN Level 2 Certificate in Facilities Services

Achieve a standalone qualification that offers learners who want to learn and gain a broad understanding about the facilities services industry.

Progress onto higher level qualifications in the sector, for example, NOCN Level 3 Certificate in Facilities Management Practice.

The qualification is supported by Asset Skills the industry skills body for facilities management, housing, property, cleaning and parking www.assetskills.org and the qualification must be delivered in line with the requirements stated in Asset Skills Assessment Principles - Policies and Principles for Awarding Asset Skills Competence units across all four nations.

Further details of the apprenticeships available in Facilities Services are available in the apprenticeship framework document available at www.afo.sscalliance.org.

More information on apprenticeships is available at www.apprenticeships.org.uk. 1.1. Entry Requirements There are no formal entry requirements for learners undertaking this qualification.

http://www.assetskills.org/

http://www.assetskills.org/nmsruntime/saveasdialog.aspx?lID=1188&sID=182



http://www.afo.sscalliance.org/

http://www.apprenticeships.org.uk/

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1.2. Qualification Structure The NOCN Level 2 Certificate in Facilities Services Principles is a 13 credit qualification and has 103 guided learning hours with a Total Qualification Time (TQT) of 130 hours. Learners must achieve all 13 credits from the 4 mandatory units listed below:

Unit Title

Level Credit Value

Mandatory or Optional

Ofqual Unit Reference Number

Working in Facilities Services 2 3 M L/503/9631

Health and Safety for Facilities Services

2 4 M R/503/9632

Working with Customers and Others in Facilities Services

2 2 M Y/503/9633

Sustainability and Environmental Issues for Facilities Services

2 4 M R/503/9629

1.3. Total Qualification Time (TQT)

Through consultation with users, TQT has been agreed by considering the total number of learning hours required for the average learner to achieve this qualification.

TQT is split into two areas:

Guided Learning Hours (GLH): o learning activity under the immediate guidance or supervision of a lecturer,

supervisor, tutor or other appropriate provider of education or training o includes the activity of being assessed if the assessment takes place under

the immediate guidance or supervision of a lecturer, supervisor, tutor or other appropriate provider of education or training.

Other Learning Hours (OLH): o an estimate of the number of hours a learner will spend, as directed by (but

not under the immediate guidance or supervision of) a lecturer, supervisor, tutor or other appropriate provider of education or training, including:

preparatory work self-study or any other form of education or training, including assessment.

Examples of GLH activities include:

Classroom-based learning supervised by a teacher

Work-based learning supervised by a teacher

Live webinar or telephone tutorial with a teach in real time

E-learning supervised by a teacher in real time

All forms of assessment which take place under the immediate guidance or supervision of an appropriate provider of training

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Exam time

Examples of OLH activities include:

Independent and unsupervised research/learning

Unsupervised compilation of a portfolio of work experience

Unsupervised e-learning

Unsupervised e-assessment

Unsupervised coursework

Watching a pre-recorded podcast or webinar

Unsupervised work-based learning

The agreed Total Qualification Time has been used to identify the qualification’s Credit Value.

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2. Centre Information 2.1 Offering the qualification Recognised Centres If you are already recognised to offer NOCN qualifications and would like more information about offering the NOCN Level 2 Certificate in Facilities Services Principles, please contact: [email protected]. If you are ready to add the qualification to your curriculum offer, please log in to the NOCN website, under Centres/Processes and Documents, and complete the ‘Additional Qualification Approval Request Form,’ which can then be returned to [email protected] for the attention of your Account and Sector Manager. New Centres If you are interested in offering this qualification, but are not yet a NOCN Approved Centre and would like more information about becoming a NOCN centre and offering this qualification please see Become a Registered Centre on our website https://www.nocn.org.uk/customers/nocn-centres/ and click Become a Centre. External Verification

Once recognised as a Centre, NOCN will allocate an External Quality Assurer. The External Quality Assurer will have ongoing responsibility for monitoring the Centre’s compliance with the requirements of centre recognised status.

The External Quality Assurer will make regular visits to all Centres. During these visits he/she will:

Monitor the Centre’s compliance with the Centre Recognition agreement by reviewing course documentation, meeting managers, tutors, internal quality assurers, learners and administrative staff.

Verify recommendations for achievement submitted by the centre via Quartzweb.

Refer to the NOCN Quality Assurance User Guide for further information on the External Quality Assurance process.

mailto:[email protected]



https://www.nocn.org.uk/customers/nocn-centres/

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2.2 Required Resources for Delivering the Qualification As part of the requirement to deliver this qualification there is an expectation that staff undertaking roles as part of the delivery and assessment of the qualification have a demonstrable level of expertise. Tutor/Assessor NOCN expects that Tutors/Assessors are able to demonstrate the following competencies: Be technically competent in Facilities Services and/or have experience of delivering

training within the area. The minimum expectation is that the level of experience should be at the same level as the training that is to be delivered.

An occupational knowledge of Facilities Services. The minimum expectation is that

the level of knowledge should be at the same level as the training that is to be delivered.

Hold a recognised teaching qualification or, for new tutors, undertake and complete

initial teacher training to a minimum Level 3 standard within 12 months of taking up the tutor role.

Meet the requirements stated in Asset Skills Assessment Principles - Policies and

Principles for Awarding Asset Skills Competence units across all four nations.

Centre staff may undertake more than one role, e.g. tutor and assessor or internal verifier, but they cannot carry out any verification on work that they have previously assessed.

Internal Verifier

Each centre must have internal verification policies and procedures in place to ensure that decisions made by assessors are appropriate, consistent, fair and transparent, and that they do not discriminate against any learner. The policies and procedures must be sufficient to secure the quality of the award, ensuring validity, reliability, and consistency.

NOCN expects that an Internal Verifier is able to demonstrate the following competencies: They should: Be technically competent in Facilities Services and/or have experience of delivering

training within the area. The minimum expectation is that the level of experience should be at the same level as the training that is to be delivered.

An occupational knowledge of Facilities Services. The minimum expectation is that

the level of knowledge should be at the same level as the training that is to be delivered.



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Meet the requirements stated in Asset Skills Assessment Principles - Policies and

Principles for Awarding Asset Skills Competence units across all four nations.

NOCN supports and recognises Centres’ internal quality assurance systems which support the above; any system should encourage standardisation and sharing of good practice.

Continuing Professional Development (CPD)

Centres are expected to support their staff, ensuring that their subject knowledge remains current and that their members of staff are up to date with regards to best practice in delivery, assessment and verification.



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3. Unit Information The NOCN Level 2 Certificate in Facilities Services Principles consists of four mandatory units which are detailed below. To achieve this qualification a learner must provide evidence of learning and achievement against all of the assessment criteria within each unit. However a number of assessment criteria can be taught and assessed through one activity. A copy of each of the units follows.

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3.1 Units Unit Title Working in Facilities Services

Ofqual unit reference number (code)

L/503/9631

Unit Level Two

Unit Credit Value 3

GLH 20

This unit has 3 learning outcomes.

LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Know about the nature and range of services offered in the facilities sector.

1.1. State the role of a facilities services organisation.

1.2. List a range of typical services offered by a facilities services organisation.

1.3. Describe a range of services that are offered in the facilities services sector.

2. Know about employment in the facilities services sector.

2.1. Describe typical job roles within the facilities services sector.

2.2. Identify career progression routes in the facilities services sector.

3. Understand the contribution facilities services make to organisations.

3.1. Give examples of both ‘hard’ and ‘soft’ facilities services.

3.2. Give examples of how facilities services can improve:

energy, water and waste management

building services

the working environment.

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Unit Title Health and Safety for Facilities Services


R/503/9632

Unit Level Two

Unit Credit Value 4

GLH 35


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Understand the health and safety legislation which applies to facilities services.

1.1. Describe the health and safety legislation and regulations which apply to facilities services.

1.2. Describe employees’ responsibilities. 1.3. Describe employers’ responsibilities. 1.4. Explain the appropriate codes of behaviour in relation

to health and safety.

2. Understand how to work in a safe manner.

2.1. State job roles within organisations responsible for health and safety.

2.2. Explain the correct use of:

equipment

materials

chemicals

personal protective equipment. 2.3. Describe types of security requirements when working

on sites. 2.4. Describe techniques for safe lifting and handling. 2.5. Describe recommended procedures in the event of:

fire

accident

emergency.

3. Understand the permit to work system.

3.1. State the purpose of a permit to work. 3.2. Explain how the permit to work should be completed. 3.3. State when a permit to work would be necessary.

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LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

4. Understand how to control risks in the workplace.

4.1. Explain the importance of personal hygiene in the workplace.

4.2. Outline the required personal hygiene standards. 4.3. Define the terms ‘risk’, ‘hazard’ and ‘risk assessment’. 4.4. Identify the types of hazards which might occur in the

workplace. 4.5. Describe health and safety procedures relating to

controlling risks. 4.6. Describe the procedures for reporting hazards. 4.7. Explain the importance of following manufacturers’

instructions. 4.8. Explain the importance of clear communication in

relation to risk assessment. 4.9. Explain the importance of risk control measures.

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Unit Title Working with Customers and Others in Facilities Services


Y/503/9633

Unit Sub Level None

Unit Credit Value 2

GLH 18


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Understand how to communicate effectively with customers.

1.1. Describe the importance of communicating with others.

1.2. Describe appropriate ways of communicating with customers.

1.3. State the importance of up to date, accurate and clear information.

1.4. State key sources of job-related information.

1.5. State reasons for adapting communication to different audiences.

1.6. State procedures for acknowledging, responding to and recording customer communication.

1.7. State the limits of authority for dealing with different types of customer communication.

2. Understand how to meet customers’ needs.

2.1. Explain the importance of positive behaviour and attitudes.

2.2. Describe examples of positive behaviour and attitude.

2.3. Explain the benefits of creating a positive impression.

2.4. Describe different types of customer. 2.5. Describe procedures for handling difficult

customer situations.

3. Understand how to contribute to effective team working.

3.1. Explain the importance of teamwork. 3.2. Describe roles and responsibilities within

teams. 3.3. List factors that contribute to effective

teamwork. 3.4. Describe key personal behaviours of team

members. 3.5. Describe how to respond to

disagreements in a team.

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LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

Unit Title Sustainability and Environmental Issues for Facilities Services


R/503/9629

Unit Level Two

Unit Credit Value 4

GLH 30


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Understand the basic concepts of sustainability.

1.1. List and explain common terms used to describe sustainability.

1.2. List the principal types of natural resources.

1.3. Identify the sustainability issues related to natural resources.

2. Understand environmental issues and legislation relevant to facilities services.

2.1. Outline the main environmental issues facing facilities services.

2.2. List relevant environmental legislation relating to facilities services.

2.3. Give examples of waste materials handled by the sector.

2.4. Explain why it is important to comply with legislation.

3. Know the importance of using energy and water resources efficiently and ways of reducing waste.

3.1. State why it is important to use energy efficiently.

3.2. Identify typical actions to reduce energy consumption.

3.3. State why it is important to reduce water usage.

3.4. Identify typical actions to reduce water usage.

3.5. State why it is important to reduce waste. 3.6. Identify typical actions to reduce waste.

4. Know the methods for monitoring usage of energy and water resources and managing the safe disposal of waste.

4.1. State the methods for monitoring usage of energy and water resources.

4.2. Describe methods for managing and disposing of waste in a safe manner.

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4. Assessment and Evidence The NOCN Level 2 Certificate in Facilities Services Principles is an internally assessed qualification. Learners must provide evidence of learning and achievement against all of the assessment criteria specified within each unit. The NOCN Level 2 Certificate in Facilities Services Principles is a vocationally based qualification and as such, the units offer the opportunity for learners to achieve a balance of practical skill and knowledge. Centres must ensure that knowledge based learning is substantive, and relevant to the work or events likely to be encountered in the course of a Facilities Services job role. The centre must ensure that the assessment activities are: Valid The assessment activity must be fit for purpose which means that the

assessment tasks measure the intended outcomes of the unit. They should afford the learner an opportunity to provide sufficient evidence of learning to meet the assessment criteria at the appropriate level.

Sufficient The assessment activities afford the learner an opportunity to provide

sufficient evidence of learning to meet the assessment criteria.

Reliable Assessment activities must generate clear and consistent outcomes across all assessors.

Although the activities may be applied to differing scenarios and in different contexts, with different learners, the evidence sought by the activity must be assessed with a universal standard to ensure that the resulting assessment decisions are consistent across all assessors and centres offering the qualification.

Authentic Evidence presented must be the learner’s own work. 4.1 Fair and Equitable Assessment Assessment within the NOCN Level 2 Certificate in Facilities Services Principles is designed to be accessible and inclusive. The assessment methodology is appropriate for individual assessment or for groups of learners.

4.2 Learners with Particular Requirements

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If you are a NOCN Recognised Centre and have learners with particular requirements, please see the NOCN Reasonable Adjustments Policy and Procedure found on the NOCN website at www.nocn.org.uk

This policy gives clear guidance on the reasonable adjustments and arrangements that can be made to take account of disability or learning difficulty without compromising the assessment criteria.

The NOCN Centre Recognition process requires the centre to hold policy statements on Equal Opportunities, Diversity and Disability Discrimination which will be reviewed by NOCN. Please contact [email protected] for further details.

4.3 Recognised Prior Learning

Recognition of prior learning is an assessment method leading to the award of credit. The process involves considering if a learner can meet the specified assessment requirements for a unit through knowledge, understanding or skills that they possess already, as a consequence, they do not need to undertake a course of learning.

Centres are encouraged to recognise previous achievements and experience, both formal, for example through accredited units or qualifications and informal, for example through continuous learning. This involves the recognition of achievement from a range of activities that will have been assessed through any valid method of assessment.

When using the process of the recognition of prior learning, it is essential that the assessment requirements of a specific unit or, more exceptionally, a qualification have been met. The evidence of learning provided must be sufficient, reliable, authentic and valid. 4.4 Functional Skills

Functional Skills form a vital part of the Apprenticeship Framework to which this qualification is linked. The learning required for the NOCN Level 2 Certificate in Facilities Services Principles can contribute towards the learning required for Functional Skills. Apprentices must complete or have completed one of the English transferable skills qualifications and one of the mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit values. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. (Management Apprenticeship Framework p.24).

o English Skills can be practised through statements, descriptions and explanations

of practical work carried out, as well as through research and interactions with colleagues.

o ICT skills can be developed when storing and referencing work, word-processing, using spreadsheets etc. and research.



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o Mathematics skills can be developed during practical exercises such as calculation of areas, measuring and weighing, working out costs or expenses.

For more information see the Functional Skills criteria for English, ICT and/or maths on the NOCN website: www.nocn.org.uk. 4.5 Assessment and Evidence for the units Centres can use a variety of assessment activities to capture evidence of learners’ understanding. Activities may include:

Case Studies Oral Question and Answer Role Play/Simulation Report Practice file Reflective Log or Diary Practical Demonstration Written Question and Answer/Test/Exam

Forms and guidance for gathering learner evidence against the individual assessment criteria are available for download in Word format on the NOCN website:

http://www.nocn.org.uk/qualifications_and_units/additional_qualification_documents.

Alternatively, centres can use their own paperwork provided they ensure that the learners’ work is ordered and portfolio references provided as required.


http://www.nocn.org.uk/qualifications_and_units/additional_qualification_documents

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Appendix 1 - Resource suggestions Textbooks Atkin B and Brooks A – Total Facilities Management (Wiley-Blackwell, 2009) ISBN 978-14051-8659-9 Alexander K – Facilities Management: Theory and Practice (Taylor & Francis, 1996) ISBN 978-04192-0580-7 Rondeau E P, Brown R K and Lapides P D – Facility Management (John Wiley & Sons, 1995) ISBN 978-04710-3806-1 HSE – Essentials of Health and Safety at Work (HSE Books, 2006) ISBN 9780717661794 Geller E S – Working Safe (CRC Press, 2001) ISBN 978-15667-0564-6 Journals and Magazines Facilities Facilities Management Journal Journal of Facilities Management Premises and Facilities Management Websites Asset Skills - www.assetskills.org British Institute of Facilities Management - www.bifm.org.uk FM World - www.fm-world.co.uk Health and Safety Executive - www.hse.gov.uk Note: this is not an exhaustive list

http://www.assetskills.org/

http://www.bifm.org.uk/

http://www.fm-world.co.uk/

http://www.hse.gov.uk/

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Appendix 2 - Assessment Documentation 1. Learner Evidence Record Unit 1 NOCN Level 2 Certificate in Facilities Services Principles Unit Title: Working in Facilities Services

Assessment Criteria Evidence Portfolio Ref

Completed By

Signed Off By

1.1.

1.2.

1.3.

Learner Signature:

Tutor Signature:

Confirmation of Achievement of Unit – Date:

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Evidence Record cont…. NOCN Level 2 Certificate in Facilities Services Principles Unit Title: Working in Facilities Services

Assessment Criteria Evidence Portfolio Ref

Completed By

Signed Off By

2.1.

2.2.

2.3

Learner Signature:

Tutor Signature:

Confirmation of Achievement of Unit – Date:

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Appendix 3 – Feedback Sheet

Feedback Sheet

Tutor/Assessor Comments:

Learner comments:

Tutor/assessor sign:

Date:

Learner sign:

Date:

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