Qual-IT-yes2012
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Transcript of Qual-IT-yes2012
TEAM MEMBERS:
Sachin Deo – Manager IT (Facilitator)Sudhir Mudaliar – Team LeaderSheetal DeviApikali QaloKelerayani VuliPrity RamJashvir BirRajneel KaranUlaiasi VukinawasawasaRanadi Cula
QUAL-QUAL-IT-IT-YESYES
Code of ConductPunctual – Be punctual in the meetingRespect each others viewCriticize the ideas not the personBe attentive - Pay attention in the
meetingEveryone is equal during circle meeting Maintain a friendly attitudeCarryout assignments on schedule and
meet deadlineDecisions and conclusions should be
made based on facts and dataShare your Ideas openlyQuorum for QCC – 5$1 fine for late comersRole of Secretary to be rotational
QCC Project 2012 Team Qual-IT-yes 2
GANTT CHART FOR QC 2011/12
2011 2012
Task MAR APR MAY JUN JUL AUG SEP OCT MAR APRMAY JUN JUL AUG SEP OCT NOV
Brainstorming session
Prioritise and Finalise problem
Identify Problem Statement
Root Cause Analysis
Data Collection
Review and Analyse Data
Identify Solutions
Presentation to Management
Implement Solutions identified
Collect Data after implementation of solution
Analyse data – to see if desired effect has been achieved
Incorporate as work standard
Prepare for presentation at Internal Convention.
02
NOV
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Plan-Do-Check -Act
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Identify Problem / Define Problem’s Root CauseIdentify Solution CriteriaIdentify Alternative SolutionsEvaluate SolutionsSelect SolutionDevelop Implementation Plan
Identify Problem / Define Problem’s Root CauseIdentify Solution CriteriaIdentify Alternative SolutionsEvaluate SolutionsSelect SolutionDevelop Implementation Plan
Implement Solutions:Begin Implementation
Plan (including DataCollection).
Conduct Training.
Implement Solutions:Begin Implementation
Plan (including DataCollection).
Conduct Training.
Analyze data collected.
Did Solution have Desired Effect?
Analyze data collected.
Did Solution have Desired Effect?
Try a Different Solution?or…Incorporate as Work StandardAnd Identify Next Opportunity
Try a Different Solution?or…Incorporate as Work StandardAnd Identify Next Opportunity
Tools and Technique UsedBrainstormingDecision MatrixCheck SheetsFish Bone DiagramPareto Chart
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PLAN
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Problem Selection: Brainstorming
1. Poor Customer Service2. Punctuality of Staff3. FNPF not releasing more than
$2000.4. No proper Customer Database5. Low Student Retention6. Lack of space7. Unhygienic restrooms8. Unsuccessful industry visit9. Demand for Professional training not
met10. Payment complaints11. Deferment of courses12. Inadequate training equipment
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Selection of the Main ProblemA check sheet was handed out to
all the members to rate the problems.
The data was analyzed and the problems were ranked. For the data click here.
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DECISION MATRIX
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Problems TotalRankLow Student Retention 29 1Poor Customer Service 40 2Punctuality of Staff 51 3No proper Customer Database 57 4FNPF not releasing more than $2000. 58 5Unhygienic restrooms 62 6Inadequate training equipments 64 7Unsuccessful industry visit 71 8Payment complaints 79 9Lack of space 80 10Demand for Professional training not met
81 11
Deferment of courses 82 12
Rating on a Scale of 1 -10 (1 - Highest Priority 10 - Least Priority)
MOST CRITICAL PROBLEM FROM DECISION MATRIX
Low Student Retention.
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Problem Statement
The participant numbers in the trainings are low due to low student retention rates.
Identification of Root CauseBrainstorming, was used to list
down the causes Causes were then placed in the
Fishbone Diagram.
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Ishikawa Diagram
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Outcome16 causes were identified using
the Ishikawa Diagram. The 16 causes were put on a
check sheet and feedback from the students were gathered.
Using the frequency the pareto chart was developed. From the Vital few, the root cause was decided through a consensus between the members.
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Pareto Chart – Before Implementation
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Root CauseAfter analysing the vital few
causes, the team came to a consensus that the root cause is:
Lack of awareness on training programs.
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Potential Loss incurred due to Lack of Awareness on Training ProgramsStudent retention rate = returning students overall number of students.
There was a 4% decrease in student retention rates from 2010 to 2011. Comparatively the revenue lost was $14,625.
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Particulars 2010 2011
Total Number of Enrolments 800 750
Total Number of Students 420 350
Total Number of One Time Students 349 378
Total Number of Returning Students 100 70
Retention Rate 24% 20%
Returning Student Revenue $ 199,645.00 $ 185,020.00
Intangible CostsStress to staff on not achieving
their participant number targets.
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TargetIncrease in student retention rate
by 5% by September 2012.
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SolutionsBrainstorming was done by the
members to list down the solutions and later the Ishikawa diagram for solutions was generated.
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Ishikawa Diagram (Solutions)
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SolutionsDevelop a career pathway.Develop a standard DIT Student
orientation presentation to be used as a mandatory introduction in all trainings
Install a new LCD monitor in the reception to display the new programs, upcoming programs, pathways
Develop new programsDevelop modular programs in
conjunction with other department
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Cost of ImplementationCost of LCD - $400Time for Creating Pathway
10hrs x $16 x 1 = $160
Time for Creating Trainer Orientation10hrs x $16 x 1 = $160
Time for Creating and Updating Info for the monitor slideshow6hrs x $16 x 1 = $96 (Creating)4hrs x 12 months x 16 x 1 = $768
(Updating)QCC Project 2012 Team Qual-IT-yes 25
Cost of Implementation (cont’d)Time for Developing and Reviewing
New Programs140hrs x $16 x 5 = $11,200 (Creating)22.5hrs x $16 x 5 = $1,800 (Updating)
Total= 400 + 160 + 96 + 160 + 96 + 768 + 11,200 + 1,800 = $14,680
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DO
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SolutionsDevelop a career pathway.
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SolutionsDevelop a standard DIT Student
orientation presentation to be used as a mandatory introduction in all trainings
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SolutionsInstall a new LCD monitor in the
reception to display the new programs, upcoming programs, pathways
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SolutionsNew Programs Developed for 201243 New Programs were developed
and offered in 2012.Course List
One Modular program offered in partnership with Department of Productivity and Quality. We offered MS Project module in their 7 module Project Management Course.
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CHECK
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Pareto Chart (After Implementation)
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Results/ Achievements
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There is an increase of 31%There is an increase of $212,240.00. This huge increase was due to mainly short courses students returning to do TAFE Diploma of IT.
BEFORE
2011Student retention rates : 20%
The revenue from the returning students :$185,020.00
AFTER
2012Student retention rates : 51%
The revenue from the returning students :$397, 260.00
Results/ Achievements (cont’d)
BEFORE
2011
The returning student numbers :
70
AFTER
2012
The returning student numbers :
249
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There is an increase of 179 participants.
Results/ Achievements (cont’d)
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BEFORE2011
Returning students revenue makes up 19.2% of total revenue of the Suva Centre. = 185,020/962,488.90 x 100
= 19.2%($962,488.90 is DIT Suva Centre’s Total Revenue as per 2011 Annual Centre Report)
AFTER2012
Returning students revenue makes up 83.2% of total revenue of the Suva Centre. = 397,260/477,688.36 x 100
= 83.2%($477,688.36 is DIT Suva Centre’s Total Revenue as at September 2012 as per DIT Suva Centre September Report)
There is an increase of 64%.
Results/ Achievements (cont’d) As per the student feedback
questionnaires distributed to participants:
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BEFORE AFTER5% of the students chose information availability as the reason for coming back for a training
20% of the students chose information availability as the reason for coming back for a training
8% of the students chose career pathway as the reason for coming back for a training
20% of the students chose career pathway as the reason for coming back for a training
0% of the students chose Class orientation/introduction as the reason for enrolling for any other course
8% of the students chose Class orientation/introduction as the reason for enrolling for any other course
Detailed questionnaire analysis is here.
Actual Courses Conducted 58% of the courses conducted as at 30
September 2012 are from the new programs developed as a solution to this project.
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Results - 3 Year Trend
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Particulars 2010 2011As at
September,2012
Total Number of Enrolments 800 750 950
Total Number of Students 420 350 490
Total Number of One Time Students
349 378 241
Total Number of Returning Students
100 70 249
Retention Rate 24% 20% 51%
Returning Student Revenue $
199,645.00 $
185,020.00 $
397,260.00
Qual-IT-yes had a target of increasing the student retention rate by 5% by September 2012. There is an increase of 31% in the student retention rate as at September 2012. Click here for the data.
Pareto Chart Analysis
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BEFORE AFTER
Detailed Root cause data analysis and after implementation data analysis is here.
Intangible BenefitsTrainers confident with the use of
the new slides and the participants are better informed
More time for staff to prepareLCD gives the reception a more
modern look
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ACT
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Acts/StandardizationCareer pathway to be available
to every participant.
Student Orientation Presentation made mandatory for all the trainings offered by DIT. It has been incorporated in the lesson plans of ALL DIT courses.
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ReviewThe content which is displayed in
the reception is reviewed weekly to update the information of upcoming programs.
The programs developed are also reviewed on an annual basis to maintain the currency of the program to the industry and technology. This is done in the annual DIT Planning week.
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ChallengesMost of the members are trainers
so the attendance was a major problem. Members also had difficulty working on the tasks assigned due to classes.
QC knowledge was lacking because no refresher training was provided.
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Summary - ROI
Returns = Revenue - Expenses= $397,260 – $331,050= $66,210
ROI = Returns/Investment
= 66,210/14,680= 451.02%
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Achievements SummaryThere was an increase in :
Student Retention Rate by 31% in 2012
Increase in Returning Students Revenue by $212,240.00
Returning Students Enrollments Increased by 179 enrolments
Returning Students Revenue in relation to Overall Revenue increased by 64%
Overall Student Feedback was positive in 2012
58% of courses conducted at DIT Suva Centre were new courses.
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As per the results, the project was a huge success!
Testimonials
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Student Testimonial
Next ProjectNext project to be decided by the
team.
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