QoS INT Presentation UTL

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Keshav Raj [email protected]

June, 2012www.utlnepal.com, [email protected]

UNITED TELECOM LIMITED

QoS & Interconnection Status

UTL at a Glance

Operating on WLL based CDMA Technology Countrys First private operator to start Services from

2003. Licensed to operate Basic Telecommunications Service,

Limited Mobility Service, ILD Gateway, Lease line andInternet.

Currently serving in 44 districts in Nepal. Having its own Transmission backbone network from

Kakadvitta to Nepalgunj. Committed to provide Quality communication services

with itsquality mantra:

Clear, faster & Cost Effective


www.utlnepal.com, [email protected]

UTLs Current Network


UTL Services

Telephony: Voice (Post-paid/Pre-paid) PCO Value added services like Prepaid calls,Messaging, CRBT, Voice SMS & e- mails, Missed call

Alert, Conferencing etc.

Data :

Analog Data: FAX Digital Data: CDMA 1X through PDSN

Leasedline:

Private International leased circuits,Internet,IPLC circuit.



QoS parameters of UTL Network

UTL is giving first priority for quality services To their customers.Quality of UTLs services have been appreciated by customers. Thefollowing is a testament to the highest quality standards maintainedby UTL prescribed by NTA.

SN Parameter Bench Mark

(NTA)

Performance

(UTL Network)

1 Service Access Delay < 15 secs < 6 secs.

2 Call Set-up Success Rate 90 % >98%

3 Call Drop ratio 3 % < 1 %

4 POI Congestion (Domestic) < 1 % Nill

5 Billing complaints per 1k

Users (Problem)

1 No Fault found



Interconnection Status with other operators

Operator Interconnection

(Domestic)

Blocking Interconnection

(ILD)

Blocking

NDCL Yes No Yes 70%

NCELL Yes No Yes 80%

STM Yes No Yes No

Smart Yes No Yes No

NSTPL Yes No No NA



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UTL efforts to maintain better QoS.

Efforts made by UTL to keep better quality of Service

Use of quality certified equipments from vendors Bestequipment in use

Continuous and through testing of service items.

Strict adherence to RF environment by doing regular RFoptimization.

Expert technical manpower in skilled technical jobs.

Continuo us performance monitoring.

Preventive and corrective maintenance process adopted.

Mantra

(We should identify the faults first, not the users)



Impediments faced

Congest ion in ILD POI and Poor ASR.

Inte rference in allocated frequency band in 1900 MHzband in Terai region.

Lack of Inadequate resources in 800 MHz.

Delay in custom clearance (Procedural delay) for new

and repaired equipments and provision of advancereplacement.

Energy crisis (Electricity, Diesel)

Unplanned Urbanization, Hilly terrain, security issues.

Call bypass and revenue frauds/leakages.



Way forward for better QoS.

Facilitating various Issues by Regulator/Government/Policymakers

Solution of interconnection issues by implementing IUC andQoS guidelines in a time bound manner.

Interference free environment. Fast and timely customs clearance.

Provision of adequate frequency band allocation necessary tooperate the requested services (Voice and data).

Monitoring of quality parameters by using Quality monitoringtool.

Conducting various interaction program on quality and otherissues among stake holders of telecom service sector(Government, Operators, Regulators, suppliers, Consumers,media and civil society.)

Sharing of experiences and ideas of quality issues with othercountries experts and scientists.

Better co-ordination & communication among operators, NTAand MOIC


www.ut

lnepal.com, [email protected]

Participatory approach for better QoS.

Quality mobile service: Participatory approach

Operators effort is necessary to maintain the quality of MobileTelecomservice but not sufficient.

Consumer Education and Awareness.

Understandingof Technology and Services.

Business after Quality service. (Congestion in one of the network inthe industry adversely affectsthe quality of the others network)

Not wellplanned urbanization and construction affectscoverage.



Common Concerns for Better QoS

Competition between service providersNetwork first or Customer? Business first or Quality?

Price with QualityCurrent price of Rental charge, call charges, networkdeployments rates due to advancement in services, presenttaxes and fees (license, spectrum, royalty etc)

Addressing of Legal issue:Issues raised by operators for licensing fee and legalmatters are to be addressed adequately.

Investment friendly environment:Security issue, service closure issue and confidence buildingenvironment for return on investment.

Use of infrastructure:Sharing/barter of infrastructure for the benefit to all.



Let us Work together forbetter quality Mobile TelecomNetwork and Services.

THANK YOU.



Commitment !!!

QoS INT Presentation UTL

Documents

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