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QoS andInterconnectionStatusofSTM TelecomSanchar

HalfDayWorkshopon IssuesonQoS andInterconnection in Telecommunications

QoS Background

QoS is a mechanism to control the performance,reliability and usability of the services.

It is necessary to look at delivery of QoS, mainly

from the customer's point of view. It is essential to meet the QoS standards and

parameters set by the regulatory body andmaintain the same on a regular basis.

Coverage, Accessibility (including GoS) and VoiceQualityare the main parameter ratings for QoS.

Interconnection Background

Interconnection between telecommunications networksis the key to unlocking unlimited value and reach ofcustomers and people to any place or any network inthe Country.

All telecommunication operators exist to interconnect.

The purpose of interconnection is to ensure end-to-endservice connectivity and to enable end user customersof interconnected operators to establish communicationwith each other.

Nepal Telecommunications Authority (NTA) has made itmandatory for all operators to interconnect among each

other through point of interconnection.

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Organization History

License awarded in Nov 2003by NTA

Obligation to setup and operate 1068 PCOs in un-served

VDCs of Eastern DevelopmentR egion of Nepal

Project Milestone Completion February 2007

Corporate Office Kathmandu

Regional Office Biratnagar, Pokhara and Kohalpur

18 Regional Collection and SupportC enters

Total Manpower 90

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Subscriber Base

PCO installed andoperated 2016

Subscriber Lines 3165

Wireless Subscribers 155

Internet Users 126

More than 5,000 subscriber in total

Targeted 100,000 LMS subscribers in the new network

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QOS Progress

SuperiorVoice Quality bythe useof :

Satellite Access Technique with Minimized Delay and

ITU S tandardA lgorithms G729and G728

HighData RateDownlink >BROADBAND

Low PowerC onsumption >Lower Costs for SolarP anels

Compact Unit >Easy Transportation and Installation

Fewer Parts >High Reliability

PLEASE NOTE : RuralshouldNOT mean Lowor BAD Quality !

The rural userwants good voice quality & faxservice today, and

currently, rural people are seeking good Internetaccess.

Circuit based system has beenreplacedby packetbasedsystem forbetter throughput

DVB-RC S mesh technology has beenimplemented for reduction of jitter

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Current Network

Network presentin about 52 districts

728 VDC covered

More than 5,000 PC Os and Subscriber lines

Softlaunch of Limited Mobility Services in 7 licensed

districts has been carried out

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QoS Parameter for PSTN network

Parameters S.N. Parameters Benchmark Q2 KartktoPoush

NetworkPerformance

1 Service Access Delay 90% 99.5

3 Call Drop Ratio 85% 99%

12 % o f cu st ome rs s at is fi ed w it h the he lp/ e nqui ry s er vi ce s. >8 5% 1 00 %

13 % of c us tomers s atis fie d wi th t he ma intai na bil ity. >90% 87%

1 4 % of customers satisfied w ith the off ered su pp lementary services >9 0% 1 00 %

15 Over all customer Satisfaction 90% 97.67%

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Quality of Service Parameters for Internet Service

Parameters S.N. Parameters Benchmark Q3 MaghtoChaitra

NetworkPerformance

1 Service activation time

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Thank You

STM Telecom Sanchar Private Limited

ThirbamSadak (5), No. 768/47, Baluwatar

Kathmandu, Nepal

Phone: +977-1-4445981, 4446382

Fax: +977-1-4419366

Email: info@gramintel.com

Website: www.gramintel.com