© 2015 – Proprietary and Confidential Information of Qognify

Airports Solution

Improving Airports’ Operational Intelligence

The Importance of “How”

Seidman, Dov (2011-09-19). How: Why How We Do Anything Means Everything. John Wiley and Sons.

“”

There’s no secret to the what; the secret is in the how.

Jack Welch, Former CEO

Airports mission statement (What)

Provide high-quality and safe air travel services

Act of Terrorism

Alert 2- Aircraft Emergency

Airport’s situation spectrumIm

pact

X 100X

Long Security Queue

Suspicious Luggage

Medical Emergency

Fuel spill

Stranded air train

Emergency landing with casualties and fire

Fire in terminal

Probability

Difficult to coordinate response in real time

Airports- a complex environmentSlowed decision making

Inefficient staff deployment

Costly delays, shutdowns

Sensors

People

Processes

Systems

MaintenanceTSA /Security

Hazardous Materials City EOCManagement AOCFire Dept.Law

Enforcement

Implications of long tail incidents – Heathrow Average departure delay

per flight - 14.8 minutes

Average cost of delayed aircraft per minute - $105

Annual number of takeoffs and landings a year (2013) - 475,000

Annual Analyses of the EU Air Transport Market 2010, Executive Summaryhttp://www.telegraph.co.uk/finance/newsbysector/transport/10207814/Heathrow-to-track-customers-through-airport-to-cut-cost-of-delays.htmlhttp://www.heathrowairport.com/about-us/company-news-and-information/company-information/facts-and-figures

Heathrow airport incurs losses of $443 million annually due to delays

Escalation cycle – from a minor event to a mega crisisIm

pact

X 1000X 10,000X100X

Abnormal Pump Temperature

Undetected Pump Failure

Pipe Pressure Rising

Pipe Failure and Oil Spill!

Holistic management of rail situations’ spectrumIm

pact

X 1000X 100,000X100X 10,000X

Incident

Failure

InspectionAnomaly

Crisis

Faster information dissemination facilitates efficient collaboration

Actions are guided by standard operating procedures

Monitor execution of routine inspections

Detect asset performance anomalies

Solution Overview

Responders

The situation today

Sensors

Responders

Stakeholders

Overload ofInformation

InefficientResponse

Operations Center

Operator 3Operator 2Operator 1

Ops CenterAccessControl

BuildingManagement

Video Fire &Safety

Audio SCADA

GIS WeatherAlerts

Situation Management with SituatorOperations Center

Operator 3Operator 2Operator 1

Sensors

AccessControl

BuildingManagement

Video Fire &Safety

Audio SCADA

GIS WeatherAlerts

Responders

Responders

Stakeholders

Ops Center

Integration&

Correlation

Extensive Library Of GatewaysAdvanced Correlation Engine

LocationTime

Severity Sensors

How to RespondWhat’s Happening

Where it’s Happening

Adaptive Response Actions

Advanced Workflows

Investigation & Reporting

Detailed Reporting

Situation Awareness

Situation Management

From disparate systems and complex decision trees…

Manual Tasks

Text & Phone

Paper handbooks and scenarios

GIS Map VisualizationAdaptive response workflows Virtual Video Matrix

…To Situational Awareness & best practice driven response

Sensors People Systems Processes

Faster identification, response, recovery & debriefing

Advanced Situation Management Increased efficiency without increasing headcount

Situational Awareness and Management

Video

Adaptive Response Plans

GIS

MaintenanceTSA /Security

Hazardous Materials City EOCManagement AOCFire Dept.

Law Enforcement

Crisis Management

15

Demand and supply of information during crisis

Peer-to-Peer topology disseminates information faster than hierarchal topology

Chaotic phase Consolidation phase After Care phase

Dem

and

& S

uppl

y

Desired Situation

Vs.

Time

Current Situation

Information Availability

Demand for Information

Real time information sharing & response collaboration

RailPersonnel

Operation

Incident Response: Part of Normal Operation

Maintenance

Security

Airport Operational Center (AOC)

Real time information sharing & response collaboration

Operation

Airport Operational Center (AOC)

Crisis Mode Operation

Maintenance

Security

Responders

RailPersonnel

To Conclude

19

Big Data and Actionable Operational IntelligenceTransforming Data Into Operational Intelligence

IntelligenceFrom a single incident to multiple incidents & overall view of the business Advanced analytics and reporting tools unlock hidden insights – Operational Intelligence

ActionAutomated and actionable procedure – Adaptive workflows transform best practices into SOPs – Visualization of actionable data

InformationSituational Awareness – Powered by correlation and analysis – Common operating pictures

Data Black Box – Integrates and collects structured and unstructured data sources

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