QMS OrientationQMS OrientationTop Level BreakdownTop Level Breakdown

This slide show gives you an This slide show gives you an overview of how the VSE Quality overview of how the VSE Quality Management System (QMS) is Management System (QMS) is organized and integrated.organized and integrated.

To advance each slide, wait until the To advance each slide, wait until the advance button appears and then advance button appears and then left mouse click once.left mouse click once.

Customer SatisfactionCustomer Satisfaction

The ultimate goal of any business is The ultimate goal of any business is to satisfy the customer. This can be to satisfy the customer. This can be accomplished in many ways. One accomplished in many ways. One method is to institute a management method is to institute a management system that will help ensure success.system that will help ensure success.

Customer Satisfaction

… Is the ultimate goal of any business.

… What is needed to accomplish this goal?

… A Quality Management System (QMS).

What is a QMS?What is a QMS?

A Quality Management System A Quality Management System (QMS) is a sequence of planned (QMS) is a sequence of planned activities carried out in order to activities carried out in order to accomplish a set goal or policy. The accomplish a set goal or policy. The attainment of this goal should result attainment of this goal should result in the satisfaction of the quality in the satisfaction of the quality related expectations of the customer.related expectations of the customer.

Customer Satisfaction

… What is needed to establish a QMS?

… A Quality Policy.

Quality Management System

VSE Quality PolicyVSE Quality Policy

VSE Corporation, through the effective VSE Corporation, through the effective use of our continuously improving Quality use of our continuously improving Quality Management System, is committed to Management System, is committed to provide quality products and services that provide quality products and services that meet the needs, expectations and meet the needs, expectations and requirements of all of our customers at a requirements of all of our customers at a fair pricefair price..

Quality Policy

Customer Satisfaction

… How do you know you have accomplished the Policy?

… Through the attainment of several objectives.

VSE Quality ObjectivesVSE Quality Objectives

Continuously improve the Quality Continuously improve the Quality Management System through Management System through employee involvement process employee involvement process improvement.improvement.

Provide quality products and services Provide quality products and services that meet all of our customer that meet all of our customer requirements, needs, and requirements, needs, and expectations at a fair price.expectations at a fair price.

Quality Policy

Quality Objectives

Customer Satisfaction

… How do you control the attainment of these objectives?

… Through a documented Quality Manual & PMT

VSE Quality Manual/PMTVSE Quality Manual/PMT The Quality Manual identifies the detailed The Quality Manual identifies the detailed

sequence of quality related activities necessary to sequence of quality related activities necessary to produce products and services that meet produce products and services that meet customer requirements.customer requirements.

These same quality related activities are also These same quality related activities are also graphically displayed by a document called the graphically displayed by a document called the Process Mapping Tree (PMT). Process Mapping Tree (PMT).

Both the Quality Manual and the PMT are Both the Quality Manual and the PMT are organized and laid out in the exact same organized and laid out in the exact same sequence. sequence.

Quality Policy

Quality Objectives

Quality Manual

Customer Satisfaction

… How is the Quality Manual/PMT organized?

… By Core Processes.

Core ProcessesCore Processes

The Quality Manual and the PMT are The Quality Manual and the PMT are both defined by seven (7) core both defined by seven (7) core processes. processes.

As displayed by the PMT or the As displayed by the PMT or the Quality Manual, these seven core Quality Manual, these seven core processes define the VSE Business processes define the VSE Business Cycle. Cycle.

Quality Policy

Quality Objectives

Quality Manual

Customer Satisfaction

Core Processes

… What are the seven (7) core processes?

Core Processes Process Mapping Tree

No.1Proposal Preparation

No.2Contract Review

No.3Project Planning

No.4Project Execution

No.5Verification & Validation

No.6Product Delivery

No.7QMS Control

… Each Core Process is Further Broken Down into Procedures or GPMs.

Procedures and GPMsProcedures and GPMs Each Process is further divided into Procedures or Each Process is further divided into Procedures or

General Policy Memorandums (GPMs). For the General Policy Memorandums (GPMs). For the most part, these documents are considered most part, these documents are considered “corporate level” and are used by all Divisions.“corporate level” and are used by all Divisions.

These documents describe When, Who, and How These documents describe When, Who, and How detailed activities are accomplished.detailed activities are accomplished.

Consistency and repetition are key elements that Consistency and repetition are key elements that enable you to produce quality products and enable you to produce quality products and services. services.

As shown by the PMT, core process 1.0 is made up of several activities. Also shown are the references to procedures and GPMs.

Identify NewWork

MK-1

Qualify theTarget

Make Bid/No-Bid Decision

MK-3

Bid Target?

MK-5

BDP-107 Qualifying Business Opportunities

YES

NO

STOP

Develop BusinessIAW GPM-15

Work InstructionsWork Instructions Some Procedures and GPMs are further divided Some Procedures and GPMs are further divided

into Work Instructions. Work Instructions can be into Work Instructions. Work Instructions can be written at the corporate level or at the local written at the corporate level or at the local Division level.Division level.

These documents describe in more detail HOW These documents describe in more detail HOW activities are accomplished for an individual activities are accomplished for an individual activity. There may be more than one work activity. There may be more than one work instruction for each procedure/GPM depending on instruction for each procedure/GPM depending on HOW much detail is required.HOW much detail is required.

Local Division level work instructions are “owned” Local Division level work instructions are “owned” and maintained by the appropriate Division. and maintained by the appropriate Division.

You have now seen how the entire Quality Management System is organized. Each component of the system is like a single link in a chain … working together to carry the load of

customer satisfaction

… Let’s review the same cycle from the top (customer satisfaction) to the bottom (work instructions).

Quality Policy

Quality Objectives

Quality ManualOr

PMT

Customer Satisfaction

Core Processes

GPM

Procedure

Quality Management System

Work Instruction

Daily Work Cycle

… Now Let’s see that same cycle in reverse order from the bottom (work instructions) to the top

(customer satisfaction).

Quality Policy

Quality Objectives

Quality ManualOr PMT

Customer Satisfaction

Core Processes

GPM

Procedure

Quality Management System

Work Instruction

Daily Work Cycle

VSE Quality Management System VSE Quality Management System (QMS)(QMS)

Thanks for Taking the Tour.

… In the words of the Jedi Master, Yoda …

“Pass on What You Have Learned.”