Qm introduction gdc ca

37
SNG Zhiquan Yuan 2005/06/13 R/3 Quality Management © 2004 Hewlett-Packard Development Company, L.P. Strictly Confidential – Not for general distribution
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Transcript of Qm introduction gdc ca

Page 1: Qm introduction gdc ca

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Zhiquan Yuan

2005/06/13

R/3 Quality Management

© 2004 Hewlett-Packard Development Company, L.P.Strictly Confidential – Not for general distribution

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Mission of Quality management

------provide the products without quality defect to customers

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QM system

Industry-specific standards for QM systems

Standards for QM systems

Objectives for total Quality Management TQM FDA

VDAGMP

QS 9000ISO 9000

Market Requirements for QM Systems

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CO

PM

SM

PP

SD

MM

PP-PI

QM

QM Application Components

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Master data in QM Inspection type

Sampling procedure

Sampling scheme

Dynamic modification rules

Master inspection characteristic

Inspection plan

Material specification

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Inspection type Inspection type is defined in material master to

trigger an inspection lot.

02 Goods issue inspection

01 Goods receipt inspection

03 inspection during production

04 inspection at GR from production

10 insp for delivery to customer

06 customer return inspection

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Sampling procedure sample size is determined by sampling procedure.

Sampling procedure

%

ISO2859

Dependent on lot size Independent of lot size

Fixed sample

User defined

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Sampling scheme Sampling scheme consists of different sampling

table.

Sampling scheme is assigned to corresponding sampling procedure to determine sample size.

Sampling table

Lot size

Sample size

Acceptance/rejection number

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Dynamic modification rule

The dynamic modification rule defines the inspection stages and the conditions for an inspection stage change.

skipped

reduced

normal

tightened

time

Inspection stage

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Master inspection characteristic

Ph value

2.77

Color: Green

Water

13.5%

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Inspection plan inspection plan defines in which order individual

inspection operations should occur and which inspection characteristics should be inspected.

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Material specification

QM

Usage decision

Master inspection characteristics

General characteristics(Link)

QMCA

Basic data

General master data

R/3 Classification

System

Inspection lot creation

Materialspecification

Qualityinspection

Batch class

AA

Batchmaterial

Inspection specs. Results

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QM inspection planning data

SamplingProcedures

Inspection Plan Operations Characteristics

SamplingSchemeDMR

Material

Methods Catalogs

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QM Processes in the Logistics Supply Chain

inspection processes

Event-controlled processes

Information management

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Inspection Processes in supply chain

Logistics Supply Chain

DecisionInspectionRequest forinspection

Goods movementsOrdersDeadline monitoring

What triggers an

inspection?

Inspection lotInspection instructionSample-drawing

procedure

What and how much

is to be inspected?

Cause

What are the

inspection results?

Usage decision

What is to happen

to the goods?

Inspection stock

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Inspection lot origin

12

9

6

311 1

7 58 4

210

Goods movement

Order (production/maintenance)

Sales order

Delivery

Deadline monitoring

Manual

Quality inspection

Inspection lot

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Recording inspection results

Recording inspection results for operations in inspection lot

Unplanned

Characteristic results

Qualitative characteristics

Quality notification

ActivateActivateQuality control

Planned

Defect data

InspectionLot

Defect dataQuantitative characteristics

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Recording sequence

Inspection op. 10Record results

for:

Valuate characteristic

Make usage decisionfor inspection lot

Valuation modes: Manual Attribute codes

Close characteristic

Inspection char . 1

SampleUnit to be inspectedPhysical sampleEquipment Functional location

Control charts

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Inspection completion

OK

Not OK Note:

90

Make usage decision

Quality scoreIs calculated

Quality level is Updated

Follow-up actionsare triggered

ST

Dynamic modification rule

1

2

34

Mail

Inspection lot

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Inspection in procurement

PurchaseOrder

Goods receipt

Inspection lot

vendor

Usage decision not ok

Invoice

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Inspection in procurement QM system

--------QM system defines material’s quality requirements in material mater, for example ISO9001.

Skip for certification

--------For certified vendor inspection lot will not be created during goods receipt.

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Inspection in procurement

GR

Bates

M 鼄ller

Complaints QualityPrice

85 10 1,50 88

93

70

5

20

1,80

1,95

92

78

QM

Mat : 60 - 100F

purchase

Martin

Baxter

Vendor evaluation

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Inspection in production

Sample calculation

Production order4711

Operation.10.

Operation.20

Routing

Operation.30

Inspection lot4711

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Inspection in production

Defect records

Z

Inspection lot

4711

Inspection point : 1char target Real

Ph value 2.55 2.37

Color green blue

NrNr .. Task

notif

icat

ion

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SPC

Action limits

Process

Inspection results

Control chart

Production

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Samplingprocedure

Sample no. 1253

Sample no. 1252

Sample no. 1251

Sample no. 1250

PlanningPhysical samples

Creating Physical-sample records

Confirming the

physical-sample

drawing

Inspectionplan

Quality inspectionAutomaticAutomatic

ManualManual

Inspection lot

Sample Management in production

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Recording Results for Physical Samples

ProcessingProcessing

Distribute physicalsamples to the labsDistribute physicalsamples to the labs

Lab ALab A Lab BLab B

Pooled samples

Physical-sample drawingPhysical-sample drawing

Confirm the drawingOf physical samplesConfirm the drawingOf physical samples

Record inspection resultsRecord inspection results

Insp.lot 345Insp.lot 345

Lab A

Phys.-sample no. PL1

Characteristic 002Characteristic 001

Phys—sample no. PL2

Lab B

Phys-sample no. PL1

Phys-sample no. PL1

Store physical sample(s)Store physical sample(s)

Make usage decisionMake usage decision

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Inspection in sales and distribution

Service delivery

Control info

Inspection lot

Quality certificate

Sales order

Customer specificInsp specification

customer/materialInfo records

Customer complaints

Return inspection

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Quality certificate

Quality certificates

Certificate planning

Certificate processing

QM

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Certificate planning

R

Form

Certificate profile

Charact value fromProduct

Product specific content

Test certificate

Certificate of Conformity

Certificate of analysis

Certificate type :Content and form

certificate

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Certificate processing

QM

R/3Archive link

Goods issue

Output determination

Output mediumRecipient

Certificate profile

Inspection data

Certificate

Data from batch/classification

Delivery

Material/batch SD

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Event-Controlled Processes

Procurement Production Sales Service

Logistics Supply Chain

NotificationComplaintagainst a vendor

Customer complaint

Internal problem notification

Problem

DefectsDamage

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Partners Activities

Activities CauseTasks

Tasks

Quality notification

Defect item

Structure of a Notification

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Early warning system

QM Information System

Mail Number of quality notifications

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Quality related cost

Quality inspection Quality notification

Defect!

Nonconformity costs

QM

CO

QM orderQM order

Appraisal costs

Cost settlement

QM orderQM order

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7865Defect

Information Management

QMInformation

System

QMInformation

System

Product quality

x

x

$

Quality inspection

results

Problemmotifs.

EarlyWarningSystem

Analysis/Evaluations

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Thanks