BEST PRACTICES

Submitted by:Anukriti Gupta

Nishi AroraRachika Mittal

Introduction to Benchmarking

• Benchmarking is used to measure performance using a specific indicator.

• To evaluate (something) by comparison with a standard.• A best practice is a method or technique that has

consistently shown results superior to those achieved with other means

Introduction to Problem Solving

• The process of working through details of a problem to reach a solution.• Problem solving may include mathematical or systematic operations and

can be a gauge of an individual's critical thinking skills.• There are four basic steps in solving a problem: Defining the problem. Generating alternatives. Evaluating and selecting alternatives. Implementing solutions

Benefits of Best practices

• Improved customer satisfaction• Increased return on your IT investment• Improved staff morale• Reduced staff turnover• become more competitive• increase sales and develop new markets• reduce costs and become more efficient• improve the skills of your workforce• use technology more effectively• reduce waste and improve quality• respond more quickly to innovations in your sector

Toyota

• Good recruitment and training procedure• Friendly working environment• Production systems like Kaizen, Genchi Gembutsu helps to

achieve high profits• High product quality• Automated systems

Pizza Hut

• Offers diversity to customers• respect customers views and suggestions • builds its strategy keeping in mind the customers perspective• customer driven value

Indian Army

• discipline• believe in yourself and your country • work in a planned manner• to strive for excellence • to be selfless• devoted towards one's country

AMBUJA CEMENTPROBLEM COMPANY

High Man Power Reduction in manpower in Ambuja Cement can be done

through following measures:• Appraisal system needs to be applied• Non-performers can then be identified and removed• Manual systems can be replaced by automatic systems• Standard operation procedure(SOP) to be developed for all

operations• Hands on training can be given to all the employees to enhance

their skills• Safety measures should be taken care of

Environmental Issues

Environmental issues can be solved by:• Smoke from chimneys needs to be first treated and then given

to environment• Air pollutants (dust and gaseous emission) should be kept in

check• Hazardous waste can be utilised as alternative fuel• Fugitive dust should be controlled

Lessons Learnt by the Team

The team learnt the benefits of benchmarking which are as follows:

• Gain an independent perspective about how well they perform compared to other institutions.

• Validate the assumptions• Set performance expectations