1.QATAR AIRWAYS2012 Worlds Best Airline

2. I. INTRODUCTION 3. A. QAtAr AirwAys Qatar Airways Company Q.C.S.C. Operating as Qatar Airways The state-owned flag carrier of Qatar. Headquartered in the Qatar Airways Tower in Doha. Operates a hub-and-spoke network, linking over 100 internationaldestinations from its base in Doha. Using a fleet of 110 aircraft. Airline of the Year 2012 at the Skytrax World Airline Awards. 4. B. QAtAr AirwAysi. History & BackgroundQatar Airways was established on 22 November 1993.The airline started its operations on January 20, 1994 using a wet- leased Boeing 767-200ER from Kuwait Airways.It was originally owned privately by members of the royal family of Qatar.Then it was re-launched in 1997, under a new management team.Currently, the government of Qatar holds 50% stake in the airline with the rest held by private investors. 5. II. CompAny AffAirs Andidentity 6. A. divisions Qatar Airways has many divisions including:1. Qatar Aircraft Catering Company2. Doha International Airport3. Qatar Airways Holidays4. United Media Int.5. Qatar Duty Free6. Qatar Aviation Services7. Qatar Distribution Company8. Qatar Executive. 7. B. CArgo Qatar Airways Cargo, the airlines freight branch, has ordered three Boeing777F. The first Boeing 777F was delivered to the airline in on14 May 2010, and has freight facilities able to handle750,000 tonnes of cargo per annum during its firstdevelopment phase. The Boeing 777F will be used primarily on QatarAirways Far East and European routes and will besupplemented by Airbus A300-600F freighters operatingon regional routes feeding the airlines hub. 8. C. nAturAl gAs to liQuidfuel demonstrAtion On 12 October 2009, a Qatar Airways Airbus A340-600conducted the worlds first commercial passenger flightusing a mixture of kerosene and synthetic Gas-to-Liquid (GTL) fuel, produced from natural gas, on its flightfrom Londons Gatwick Airport to Doha. Positioning natural gas in particular as an alternativesource of jet fuel is in the interests of the Qatarigovernment; Qatar is the worlds leading exporter ofnatural gas. However, some experts believe that GTLfuel is likely to remain a marginal choice due to anexpensive production process 9. d. CABin Crew Qatar Airways cabin crew was voted BestCabin Crew in the Middle East for theseventh consecutive year at the 2009Skytrax airline awards. The airline hasover 120 nationalities among its cabincrew. 10. d. CABin Crew (interview) Why do you think is Qatar Airways considered as the bestairlines for this year?All of the crew gives their best, they make sure that customersare satisfied, they pay attention even to small details. Ms. Marie (Economy Purser/Supervisor/FA) What different kind of services do you have or give yourcustomers? We have lounges for the first & business class customers. Forexample, the first class have their own rooms, choice of food,Jacuzzi, we give every necessity they need as much aspossible. We, as FAs should know or call them by their namesalready which makes them feel special. Ms. Marie (Economypurser/supervisor/FA) 11. d. CABin Crew (interview) What do you think is the edge of this airline among otherleading airlines which made it rank the top?The crew and the services we offer to the customers Ms. Marie (Economy Purser/Supervisor/FA) 12. III. destinAtions 13. destinAtions As of September 2012, Qatar Airways serves123 destinations and Qatar Airways Cargoserves 35 (including 28 destinations served byQatar Airways also) destinations in 67 countriesacrossAfrica, Asia, Europe, NorthAmerica, South America, and Oceania from itshub at Doha International Airport, making it oneof only a handful of airlines to fly to all sixinhabited continents. 14. IV. FLEET 15. Current fleet As of April 2012, the Qatar Airways fleetconsists of 110 aircraft, with an a averageage of 4.9 years. :Airbus A319-100LR Airbus A350-800Airbus A320-200 Airbus A350-900Airbus A319 Airbus A350-1000Airbus A320 Boeing 777-200LRAirbus A321 Boeing 777-300ERAirbus A321-200Boeing 787Airbus A330-200Airbus A330-300 16. V. CABin 17. A. first ClAss 18. A. first ClAss Qatar Airways offers First Class passengers over 6.5 feet of legroom and seats that fold into flat bedswith feather duvets. equipped with massage functions and an entertainmentsystem. Enjoy 5-star dining at 35,000 feet, with an exquisite ten-course meal offering a medley of tantalizing delightssuch as caviar, lobster, Arabic mezzas and finechocolates. Complementing Qatar Airways delectablemenu is a selection of fine wines & champagnes fromour cellars. Bon Appetite! 19. A. first ClAss Once onboard, prepare to turn your personalspace into : A 5-star restaurant, A full-featured Cineplex in the sky, An office, or A completely flat bed enveloped by a feather duvet. The choice is yours and Qatar Airways award-winning international crew will be happy to serveyou. Qatar Airways is proud to be the worlds 5-starairline. 20. B. Business ClAss 21. B. Business ClAss Experience a liberating sense of comfort and space onboard QatarAirways Business Class.Awarded Worlds Leading Business Class at the 16th World TravelAwards 2009, Qatar Airways signature product features : 180 degree flat bed seats foot rest with 8 in-seat massage settings In-seat power supply on selected routes. With touch-screen in-flight entertainment, 15.4 monitors, and, over 770 audio and visual options,It is a treat for your senses. 22. B. Business ClAss In-flight Cuisine Qatar Airways award-winning chefs select onlythe best ingredients to conjure up an exquisiteand eclectic menu. The in flight fine dining is perfectly paired with anaward-winning premium selection of the worldsfine wines and Champagnes. Qatar Airways service is flexible and you arefree to dine-on-demand or a la carte.So, rest or work and dine whenever you please. 23. C. eConomy ClAss5-stAr Comfort in the sky 24. C. eConomy ClAss Take a 5-star journey onboard QatarAirways, as they take Economy Class to anew level with a wider global reach,heritage of hospitality and modern fleet. Qatar Airways Economy Class productfeatures space and comfort beyondmeasure, an award-winning cabin crew, awide choice of entertainment, and thefreedom to work and play. 25. C. eConomy ClAss Indulge yourself in Qatar Airways one-of-a-kind inflight entertainment system, QatarAirways is the first international airline tointroduce live digital satellite TV.Newlyinstalled headphones are designed toenhance your audio entertainment onboard. 26. C. eConomy ClAss As you take to the skies you will get ataste of international cuisines fromEurope, the Indian sub-continent, theMiddle East and Far-East withcomplimentary beverages. 27. VI. plAns And progrAms ofQAtAr AirwAys 28. A. fleet Qatar Airways currently has ordered 246aircrafts. 29. B. new destinAtions Kigali, Rwanda (21st March 2012) Zagreb, Croatia (9th May 2012) Erbil, Iraq (23rd May 2012) Baghdad, Iraq (7th June 2012) Perth, Australia (3rd July 2012) Kilimanjaro, Tanzania (25th July 2012) Maputo, Mozambique (31st October 2012) Belgrade, Serbia (20th November 2012) Warsaw, Poland (5th December 2012) Gassim, Saudi Arabia (7th January 2013) Chicago, USA (10th April 2013) 30. VII. ConClusion And reCommendAtion 31. Qatar Airways indeed has all the capabilities of beingconsidered as the best airline. Coming from my ownexperience, I believe that they really manifest and gives theircustomers a 5 star comfort in the sky. Flying with QatarAirways was worth it. The crews were very approachable anddefinitely made their best to satisfy our needs.I strongly recommend that flying with Qatar Airways will makeyou feel easy, will give you enough comfort, will satisfy you,and will make your flight worth while. 32. VIII. Annexes 33. photos i took during theflight :Taken at Doha International Airport, boarding the plane. DOH-KWT flight. 34. Aboard! MNL-DOH flight. Was with my childhood friend. Was grantedwith our request of having window seats. 35. Taken after having my short interview with Ms. Marie and the rest of the crew.Ms. Marie is the woman beside me. 36. Somewhere above Manila or along the South China Sea where we got toexperience a lot of really bad turbulence. Thank God were safe! 37. Different meals and snacks. Had a snack & 2 meals during our MNL-DOH flightthen had a sandwich for our DOH-KWI flight. 38. 35,000ft. Clouds & an ice flake on our window. Somewhere above India. 39. DOH-KWI. It was a close to empty flight and it was a really small aircraft. Therewere only few passengers considering that is a weekday. Each row only had 2-3person. Just had and hour above upon take off. 40. Left : A330-300 MNL-DOHRight : A320 DOH-KWI 41. IX. References 42. Ms. Marie (Economy Class Purser/Supervisor/FA)[Interviewee] http://en.wikipedia.org/wiki/Qatar_Airways http://www.preferreddubai.co.uk/flight-information/qatar-airway http://www.qatarairways.com/kw/en/homepage.page