PUZZLE DISC - ensize.com · PUZZLE DISC Communication An analysis which describes the way in which...

PUZZLE DISC Communication

An analysis which describes the way in which you communicate with and relate to those around you

Mikael Klingbjer

Company: DemoföretagetAddress: Wallingatan 11Postal address: 63230 EskilstunaTelephone: 016-510750Mobile: 073-5037341Email: [email protected]

Time: 4 minutesAnalysis date: 2008-11-10Print date: 2009-06-12

Company: Ensize AB - Utbildning Address: Färögatan 33Postal address: 16451 KISTATelephone: 08-7919800Email: [email protected]

Index

1 Introduction to the Puzzle analysis2 Basic behaviour3 Some distinguishing characteristics4 It is natural for you / This motivates you5 This is how you communicate with others / Consequenses of your way of communicating6 This is how you organise and plan / This is how you make decisions7 Value to the organisation / Information for your manager8 This is how you can increase your efficiency9 Adapted behaviour

10 This is how you approach difficulties and challenges11 This is how you communicate your thoughts and ideas to those around you12 This is how you respond to the pace of your surroundings13 This is how you respond to the rules and procedures in your surroundings14 Different dimensions of the puzzle15 Your personal playing field16 The playing field of the group17 Prominent qualities in your behavioural style19 Prominent qualities20 Qualities presented in diagram form21 Appendix

If you have questions please contactEnsize AB - Utbildning Mikael [email protected]

www.ensize.comCopyright Ensize© 2009

This report belongs to Mikael [email protected]

Introduction to the Puzzle analysis

The Puzzle is a communication analysis which can be used in many situations where people’s differences are important, such as in recruitment, group development, management development, sales development and communication.

Everyone has different behavioural styles. Some people call this personal chemistry, but behavioural style is also about how we deal with different tasks. Knowing and understanding each other’s behavioural styles creates a more open corporate climate. The Puzzle is a tool which gives greater self-insight and makes communication easier.

The Puzzle is based on a number of elements, including William Moulton Marston’s (1) DISC model. The Puzzle describes an individual’s natural behaviour (underlying behaviour) and how he/she adapts to a certain environment or surroundings (adapted behaviour).

The Puzzle highlights the various ways of behaving using puzzle pieces and colours.

The following DISC characteristics are represented by the following colours: D = Dominance – red puzzle I = Influence – yellow puzzle S = Stability – green puzzle C = Conformity (compliance) – blue puzzle piece

(1) William Moulton Marston (1893-1947), who published ‘Emotions of Normal People’ in 1928.



1


Basic behaviour

Basic behaviour describes your natural behaviour. It reflects how you approach those around you when you feel secure and relaxed.

One prominent feature of your profile is a focus on efficiency and productivity. Success is important to you, even if that is not noticeable from the outside. You feel suffocated and your motivation decreases if you are not successful in achieving your personal goals. You are good at processing facts and are completely in your element when it comes to understanding complex systems. You value good performance and efficiency and often also demonstrate these qualities in your private life. Even though you have a clear perception of your personal goals in life, you are prepared to bide your time if necessary. This patient, circumspect approach helps you to avoid unnecessary risks or impulsive actions.

You do not normally consider relationships with others to be a priority. You can be hesitant and questioning in your approach to others and it can therefore take you a long time to build relationships. Practical realities are more important for you than social issues and you generally base your actions more on rational deliberation than emotional reactions. When you cooperate with others, you prefer to keep matters on a purely practical level. You are normally fairly passive in your approach and often reply to comments or suggestions from others before making your own contribution. When the situation becomes difficult, you are often more communicative when it comes to facts, but are, at the same time, even more unwilling to communicate on a personal level. More assertive behaviour probably emerges in hostile or difficult situations, while a more relaxed, much less assertive style appears under less pressing conditions.

My reflections:



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Some distinguishing characteristics

All combinations of behavioural factors are associated with characteristics that can be described as strengths, but also ones that can be limiting. Based on your answers you will get a general description of some of your most distinguishing traits.

You are a stable, decisive person who prefers to investigate different circumstances in a rational, objective manner without too much emotional interference. With your disciplined, logical approach, you prefer to carry out a proper assessment of the situation before reaching a conclusion. When a decision is actually taken, you put it into practice efficiently. You are motivated by getting results. You also need time to adapt to changeable situations. You like to have a full understanding of facts and details and avoid taking risks. Naturally, conflicts occasionally arise between these needs.

My reflections:



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It is natural for you

Different behaviour styles include different ways to approach your surrounding environment. Surroundings include other people, events, circumstance and demands in a given situation. Based on your answers you will get some examples of how you usually deal with your surroundings.

● to be able to make decisions independently ● to seldom hesitate when you have made up your mind about a solution ● to accept the consequences of your actions ● to accept responsibility for the decisions you make ● to critically examine new thoughts and ideas ● to not be gullible ● to easier see problems than opportunities ● to not expect any simple solutions to problems or difficult situations ● to persevere and finish a task, even if it feels difficult ● to want procedures to follow ● to be very loyal to the people you work with ● to prefer to get involved when your efforts are needed ● to devote great effort to do a perfect job ● to ensure that nothing is let to chance ● to form a sound opinion about something before you express yourself ● to not unnecessarily disclose your thoughts on a subject

This motivates you

What motivates one behaviour style is often not at all motivating for another. Below are a few statements that can be important for you to feel motivated.

● to stick to a decision ● to have enough time to carry out your tasks ● to help when others need your help ● to feel that you have control over what is happening in your surroundings ● to be appreciated for your knowledge

My reflections:



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This is how you communicate with others

Different behaviour styles have different ways of communicating with their surroundings. It could be said that it is about typical ways of behaving in order to communicate a message to those around you. Below are a few descriptions of how you communicate with others.

● You stand behind your decisions even if they encounter resistance ● You make certain that you finish a work task ● You appreciate when people help each other out ● You want to avoid making mistakes at any cost ● You listen and observer rather than disclose your thoughts and feelings

Consequenses of your way of communicating

Here is some advice on how you can manage the consequences of your way of communicating.

● You can need to listen more to what other solutions there may be to a problem ● Appreciate that some people can tire of tasks that you think are important to complete ● Remember that even you have the right to say no sometimes ● Remember that others can perceive you as a pedant ● Remember that to achieve good results you have to share knowledge and information

My reflections:



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This is how you organise and plan

Some behaviour styles place great emphasis on organising and planning their work, while others do not think this is so important. The following descriptions can be relevant for you.

You have very good planning ability. You also possess the meticulousness and precision required to draw up detailed, structured plans. You also have the necessary patience and calm to maintain your focus over a longer period. When a plan has been drawn up, you also have the necessary efficiency and practical ability to carry it out.

This is how you make decisions

Decisions can be made in different ways. Some behaviour styles want to base decisions on data and facts, while others rely more on 'gut feeling'. Your way of making decisions can be described as follows.

Even though you are quite formal in your way of making decisions and concentrate on details and practical circumstances, that does not mean that you are insensitive to the needs of others. You often take these into consideration in your decision-making. However, problems can arise when a decision is to be put into practice, particularly if you are in a situation where you must persuade others to accept your views.

My reflections:



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Value to the organisation

All behavioural styles have qualities which are important to the organisation in which they work. Below are some of your contributions.

● When a decision has been made you stand by it. ● You seldom doubt that you make the right decisions ● You take responsibility for your actions and try not to hide behind excuses ● You perceived as secure and stable in the work group ● You prefer to examine a new idea before you accept it ● You encourage critical thinking ● You are aware of the problems that can arise in collaboration or a project ● You are critical to situations where you think that other take things too lightly ● You are good at completing started tasks ● You appreciate when changes are allowed to take time ● You are personally a very loyal employee and appreciate these qualities in others ● You are very helpful to people who have won your confidence ● You keep your eyes open so that no mistakes are made ● You are attentive to what is happening around you ● You are happy to listen to others’ views without it becoming too personal ● Before you release information you want to be certain that you are right

Information for your manager

Different behaviour styles need to be managed in different ways to do good work and enjoy the tasks. Here your boss will get a few tips that can be useful to both of you in your relationship.

● Appreciate that you are a reliable and efficient employee, but you prefer to work in your own way

● Understand that you need time to adapt to changes ● Realise that giving the support and encouragement you need means that he/she gets a

very loyal employee ● Be aware that that you have difficulty turning over a job that you do not feel satisfied

with ● Understand that you do not always say what you think on an issue, but prefer to adopt

a more observing attitude

My reflections:



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This is how you can increase your efficiency

Here are a few suggestions to help you develop your ability to work with others and carry out your tasks more effectively.

You may need others who:

● point out and appreciate the need for others

● can react quickly to unexpected changes ● can become involved in more than one thing at a time ● are selfmotivating and can take the initiative ● can start and get others started on a project or challenge ● can work under unpredictable circumstances ● are flexible with regard to rules ● is willing to take risks ● encourage work as a group ● can make quick decisions

You may need to:

● understand the need for others

● be part of a functioning group ● adjust the working pace to that of others and relax more, rely on others ● trust others ● time for adaptation before a change ● guidelines for performance of tasks ● know when, how and with whom to resolve the task ● opportunity for detailed planning ● be able to appreciate the person and not just the result of his or her work ● understand the importance of providing information on yourself

My reflections:



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Adapted behaviour

Your adapted behaviour reflects the changes you feel you need to make in order to fit into a given situation, at work for example. You can determine what adaptations you make in relation to your basic behaviour.

You are normally less interested in the emotional or personal aspects of life. Your communication with others is therefore often brief and focused on practical matters. You can be hesitant and cautious in your approach to others and prefer to keep facts and information to yourself. Your primary aim is not to cultivate good relationships and be popular, but to work to achieve your goals as quickly and effectively as possible.

You are motivated by efficiency and a desire to get results. You also have an interest in details and precision. Therefore, one of your most prominent traits may be that you correct the mistakes of others. Sometimes this trait is so prominent that you even comment on things that others may consider trivial or irrelevant. You can have a tendency to look for hidden motives in others and for that reason are reluctant to give out information indiscriminately. You like to protect yourself against negative consequences and therefore first consider any possible repercussions for you.

You are a serious, practical person who concentrates on facts and measurable issues. You like to develop efficient methods and procedures to achieve satisfactory results. You set about dealing with problems and difficulties as they arise. The combination of efficiency and precision means that you are perceived as being highly competent. Your straightforward, confident style helps you to carry out difficult tasks by pure strength of character.

My reflections:



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This is how you approach difficulties and challenges

Dominance features or the Red puzzle piece determine how different behavioural styles deal with difficulties and challenges. People with a lot of Red in their behavioural style are courageous, unafraid and energetic. They do not shy away from problems, and are often able to see how challenges can be overcome. When relating to others, they are up-front and direct. Patience is not one of their strengths, and they become angry easily.

Basic behaviour

You can devote a considerable amount of time to gathering facts to support your decisions. When you have decided which route to follow you want to stick to your decision, even if you encounter resistance. Sometimes you can be critical of people in your surroundings who you feel follow the path of least resistance.

Adapted behaviour

It is natural for you to stand by the decisions you have made and accept responsibility for the consequences. You are usually unafraid of confrontation if your decisions were to be questioned. If you have delegated a responsibility and decisions have been made you usually also feel responsibility for them. This is most often a positive characteristic, but remember that you perhaps cannot always be the one who “saves the world”.

Adaptation

In your current work situation, you feel that you need to appear less determined and controlling than you normally do. You believe that your work situation requires you to behave in a more humble, more accommodating manner, often as a result of the fact that you have to work with someone who is more Dominant than you. However, the shift between underlying behaviour and adapted behaviour is not particularly great; maintaining this does not therefore require a great deal of mental energy, and it is rarely something which will make you feel pressurised.

My reflections:



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This is how you communicate your thoughts and ideas to those around you

Influence features or the Yellow puzzle piece determine how different behavioural styles communicate their thoughts and ideas to those around them. People with a lot of Yellow in their behavioural style are sociable and extroverted. They like to believe the best of people, and find it easy to mix with people even if they do not know them. They are extremely eloquent, and are able to win others over to their point of view with their friendly persuasion. They need positive appreciation in order to do themselves justice, and may find criticism hard to take.

Basic behaviour

You are not the type to accept new ideas straight up and down. You want to genuinely review all promised benefits with a critical eye. Your critical approach can also include other people who you sometimes think are a little too gullible. Just bear in mind that an attitude like this can be an impediment for activity and lead to stagnation.

Adapted behaviour

You are not a person who has unreserved trust in other people. You can be disinclined to disclose your thoughts and feelings to others if you do not know them well. This can mean that you seem somewhat reserved and cool. You can therefore experience difficulty in forming close co-operative relationships, particularly in professional contexts.

Adaptation

In your current work situation, you feel that demands are placed on your ability to communicate freely with those around you. You therefore show a more assertive and friendly side than what is natural for you. However, the shift between underlying behaviour and adapted behaviour is not particularly great; maintaining this does not therefore require a great deal of mental energy, and it is rarely something which will make you feel pressurised.

My reflections:



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This is how you respond to the pace of your surroundings

Stability features or the Green puzzle piece determine how different behavioural styles deal with the pace of their surroundings. People with a lot of Green in their behavioural style are calm and patient, and rarely show what they are thinking and feeling. They value harmony and stability in their surroundings. They may therefore find it hard to deal with unforeseen or sudden changes. They are often loyal team players who are keen to complete a task which they have taken on.

Basic behaviour

One of your strengths is your stamina. You have both the patience and the discipline required to complete tasks you have taken on. On the other hand, you can have difficulty adapting to sudden or unforeseen changes.

Adapted behaviour

You have difficulty putting up with monotonous and routine tasks. You are often curious about what is happening in the world around you and find it easy to pick up new ideas that can be implemented your activities. You can need to think more about finishing an activity satisfactorily before you start the next.

Adaptation

In your current work situation, you feel that you need to increase the pace and become more focused on completing your tasks within set timescales. This is an adaptation which often becomes permanent over a longer period of time, and can eventually become part of your underlying behaviour.

My reflections:



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This is how you respond to the rules and procedures in your surroundings

Conformity features or the Blue puzzle piece determine how different behavioural styles deal with the rules and regulations in their surroundings. People with a lot of Blue in their behavioural style have a real need for control and security. They therefore want to know what authority they have, and are careful to keep within given boundaries. They are disciplined and attentive to detail. They strive for a high level of quality in the work they carry out, and may find it hard to deliver work which does not meet their high standards. They may therefore find it hard to stick to deadlines.

Basic behaviour

You are attentive and alert to what is happening in your surroundings. It is important for you to ensure yourself that no mistakes are made. This, in itself, is a positive characteristic, but sometimes it can be taken to the extreme.

Adapted behaviour

You have a reserved and perhaps little cool attitude. You prefer not to disclose your thoughts and feelings, particularly not to people you don’t know. Instead, you prefer to listen and observe. Since you often have knowledge and experience that is valuable to the organisation perhaps you sometimes need to let up a little in your wait-and-see attitude.

Adaptation

In your current work situation, you feel that you need to be more independent and rely more on your own ability than what feels natural for you. The adaptation often manifests itself in you seeking to work with others less often, since you want to demonstrate your ability to work independently. However, the shift between underlying behaviour and adapted behaviour is not particularly great; maintaining this does not therefore require a great deal of mental energy, and it is rarely something which will make you feel pressurised.

My reflections:



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Different dimensions of the puzzle

There are four basic emotions in the puzzle. These can be described in behavioral terms.

This is how you approach difficulties and challenges

Patience Anger

This is how you communicate your thoughts and ideas to those around you

Pessimism Optimism

This is how you respond to the pace of your surroundings

Vivid Placid

This is how you respond to the rules and procedures in your surroundings

Fearless Fear

My reflections:



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Your personal playing field

The playing field shows you the changes which you make from your underlying behaviour to your adapted behaviour.

Consider the following questions 1. In which situations do you feel that you need to make these adaptations? 2. With which people do you make these adaptations? 3. In which tasks do you feel that you need to make these adaptations? 4. Why do you think you make these adaptations?

My reflections:



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The playing field of the group

The position in the diagram shows the total effect of all four behavioural factors. You can compare your position in the diagram with other people’s positions. The arrow goes from your basic to your adapted behaviour.

1: Mikael Klingbjer

My reflections:



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Prominent qualities in your behavioural style

Qualities which can be seen in both your underlying behaviour and your adapted behaviour are qualities which you often use. These qualities often become permanent over time. The qualities are presented on a falling scale, with the most prominent quality appearing first and the least prominent quality appearing last. (See appendix for more information about all qualities)

Cautious

Cautious people find it hard to admit to a mistake, and therefore take care to check their work so that no errors creep in. They have a real need for security, and prefer to avoid all risk-taking. If an issue cannot be supported with facts, they may prefer not to deal with it rather than risking negative results. They are cautious when it comes to giving out information, and may find it hard to turn their ideas into actions or communicate them to others if they are not encouraged to do so.

Thoughtful

Meditative people prefer to have time to think through an issue before deciding for themselves how they will deal with it. Before speaking, they choose their words carefully and plan their actions. Before making a final decision, they like to check what they are thinking with their colleagues. They may find it hard to meet time limits and deadlines.

Co-operative

It is important for co-operative people to know their own authority and rights, and those of others. They support their views with rules and procedures. They like to get support from employees and colleagues before making important decisions. As a result, they like to be included in a working party. By working with others, they avoid personal risk-taking and the responsibility is shared with a number of other people.

Performance oriented

Achieving results is important to performance-oriented people. They may compromise on quality or details in order to achieve their goals. They are direct in their manner of communicating with others and they are able to assert their views effectively. However, they are not particularly interested in personal matters. Nor do they take an objective position and they are highly goal-oriented. They can make quick decisions without allowing themselves to be distracted.

My reflections:



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Prominent qualities in your behavioural style, continued...

Perceptive

Sensitive people have a strong feeling for what happens within their immediate surroundings and the changes which take place there. They often take note of things which other people don’t even notice or care about. However, they may also become bored or distracted easily. They prefer to check that no mistakes are made. They can sometimes be sensitive to other people’s views, and can easily feel that they are being criticised.

My reflections:



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Prominent qualities

Here, the intensity of the twelve qualities which are associated with the colours are shown in a spider chart.

Here, the intensity of the twelve qualities which are associated with the colours are shown in a bar chart.

My reflections:



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Qualities presented in diagram form

Unexploited qualities: Prominent in underlying behaviour, but not used in the adapted behaviour. Displayed under calm and relaxed circumstances, and under pressure. Prominent qualities: Prominent in both underlying behaviour and adapted behaviour. Displayed in various situations, and become permanent over time. Hidden qualities: Rarely displayed in either underlying behaviour or adapted behaviour. Situation-dependent qualities: Prominent in adapted behaviour, but not in underlying behaviour. Remain prominent as long as the perceived situation prevails. Available qualities: Qualities which can be hidden or used when needed.

Unexploited qualities Prominent qualities

Hidden qualities Situation-dependent qualities

1: Performance oriented 2: Self-motivating 3: Independent 4: Influential5: Enthusiastic 6: Assertive 7: Patient 8: Thoughtful9: Firm 10: Co-operative 11: Cautious 12: Perceptive

My reflections:



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Appendix

Explanations of the 12 qualities relation to the DISC-colours

Performance oriented Achieving results is important to performance-oriented people. They may compromise on quality or details in order to achieve their goals. They are direct in their manner of communicating with others and they are able to assert their views effectively. However, they are not particularly interested in personal matters. Nor do they take an objective position and they are highly goal-oriented. They can make quick decisions without allowing themselves to be distracted.

Self-motivating For self-motivated people, personal success is important. They are not particularly patient, preferring to see immediate results. They are easily irritated by others who cannot or do not want to keep up with their fast pace. They can absorb new information easily without losing sight of the goal. They take responsibility for their actions and are not afraid of confrontations. High levels of pressure are a natural feature of everyday life for them.

Independent Independent people are highly self-sufficient and up-front. They prefer to go their own way, and are happiest when they do not need to take others into consideration. They are frustrated by rules and regulations which restrict their freedom of action. They may sometimes need to break rules and regulations in order to achieve results. They are highly competitive and always know where they are headed.

Influential Communication is important to influential people. They are open and extroverted in their manner, but they may find it hard to concentrate on everyday tasks. They are easily distracted when the opportunity for social interaction arises. They give the impression of security and, with their lively manner, they find it easy to influence others without appearing obstinate.

My reflections:



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Appendix, continued...

Enthusiastic Enthusiastic people are friendly and extroverted. They like a fast pace. Their eager attitude clearly shows their commitment to an issue. Their enthusiasm often helps to instil job satisfaction and motivation in those around them.

Assertive Assertive people have good self-confidence and rarely doubt themselves when it comes to contact with other people. They appreciate social situations and like to interact with others on a more personal level. They also find it easy to mix with strangers, and are often the ones who take the initiative to make contact in such situations. They are not necessarily obstinate, normally preferring to keep things on a more open and friendly level.

Patient Patient people often appreciate open and friendly relationships with others, and rarely feel hurried. They prefer to work at their own pace, and are persistent and tenacious. When they are assigned a task, they also ensure that it is completed. They can therefore work well in situations which others would find monotonous or boring.

Thoughtful Meditative people prefer to have time to think through an issue before deciding for themselves how they will deal with it. Before speaking, they choose their words carefully and plan their actions. Before making a final decision, they like to check what they are thinking with their colleagues. They may find it hard to meet time limits and deadlines.

My reflections:



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Appendix, continued...

Firm Principled people stick to their word and like to do what they have promised. They may find it hard to adapt to new situations, and prefer to have set routines and working methods to follow. They are highly loyal to the present and to the people in their immediate environment. They may be resistant when faced with changes, and need time to adapt.

Co-operative It is important for co-operative people to know their own authority and rights, and those of others. They support their views with rules and procedures. They like to get support from employees and colleagues before making important decisions. As a result, they like to be included in a working party. By working with others, they avoid personal risk-taking and the responsibility is shared with a number of other people.

Cautious Cautious people find it hard to admit to a mistake, and therefore take care to check their work so that no errors creep in. They have a real need for security, and prefer to avoid all risk-taking. If an issue cannot be supported with facts, they may prefer not to deal with it rather than risking negative results. They are cautious when it comes to giving out information, and may find it hard to turn their ideas into actions or communicate them to others if they are not encouraged to do so.

Perceptive Sensitive people have a strong feeling for what happens within their immediate surroundings and the changes which take place there. They often take note of things which other people don’t even notice or care about. However, they may also become bored or distracted easily. They prefer to check that no mistakes are made. They can sometimes be sensitive to other people’s views, and can easily feel that they are being criticised.

My reflections:



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