Punjab & Sind Bank - psbindia.com & Sind Bank Addendum - 1 (A Govt. of India Undertaking) Where ......

Punjab & Sind Bank Addendum - 1

(A Govt. of India Undertaking)

Where service is a way of life

Punjab & Sind Bank (A Government of India undertaking)

Addendum No. 1 Dated: 31.03.2018

RFP No. PSB / HOIT/RFP/110/2017-18 dated 01.03.2018

REQUEST FOR PROPOSAL

FOR

SELECTION OF VENDOR FOR

PROCUREMENT, IMPLEMENTATION AND MAINTENANCE OF LOAN ORIGINATION SYSTEM (LOS)

PUNJAB & SIND BANK

HO – IT Department

21, Rajendra Place, New Delhi 110 008




_________________________________________________________________________________________________________________________

Addendum No. 1 RFP No.PSB/ HOIT/RFP/110/2017-18

Introduction Bank has published the Tender No. PSB/ HOIT/RFP/110/2017-18 dated 01.03.201 for Selection of Vendor for Procurement, Implementation and Maintenance of Loan Origination System (LOS)

Following amendments have been made to RFP. All other terms and conditions of the RFP shall remain unchanged. Please treat this Addendum along with response to queries as an integral part of the RFP documents issued.

Sr. No.

Clause No. Original Clause Revised Clause

1. Key Information

Last Date and time for submission of Bids

31.03.2018 15:00 Hrs

Last Date and time for submission of Bids

17.04.2018 15:00 Hrs

Date and Time of Opening of Technical Bids

31.03.2018 15:30 Hrs

Date and Time of Opening of Technical Bids

17.04.2018 15:30 Hrs

2. 1.1 Cost of Tender: As per RFP

Addition in Clause 1.1 of RFP:

MSEs who are registered with District Industries Centre (DICs) / Khadi & Village Industries Commission (KVIC)/ Khadi & Industries Board (KVIB)/Coir Board/ NSIC/Directorate of Handicrafts and Handloom/ Udyog Aadhaar Memorandum (UAM) or any other body specified by Ministry of Micro, Small & Medium Enterprises (MoMSME) will be exempted from submitting participation Fees.

3. 1.9 Earnest Money Deposit (EMD): As per RFP

Addition in Clause 1.1 of RFP:

MSEs who are registered with District Industries Centre (DICs) / Khadi & Village Industries Commission (KVIC)/ Khadi & Industries Board (KVIB)/Coir Board/ NSIC/Directorate of Handicrafts and Handloom/ Udyog Aadhaar Memorandum (UAM) or any other body specified by Ministry of Micro, Small & Medium Enterprises (MoMSME) will be exempted from submitting EMD.




_________________________________________________________________________________________________________________________


4. 2.6 Payments will be made by HO IT department after submitting invoices to be paid on half-yearly in arrears.

Payments will be made by HO IT department after submitting invoices to be paid on quarterly in arrears.

5. 2.17 As per RFP Addition in Clause 2.17 of RFP:

In the event of Cancellation / Termination of the contract, the Vendor shall be paid up to the stage of products delivered and services rendered as per phase wise percentage of Payments defined in the RFP-Payment terms till the point of termination.

6. 2.18 The date of software & hardware comprehensive warranty will start from the date of go live of Pilot phase and continue for period of 3 years for hardware and 1 year for software.

The warranty of hardware will start from the date of delivery for three (3) years. The ATS of software will start from the date of Go Live of pilot phase & continue for one (1) year.

7. 2.18 During the entire warranty period the vendor shall:

a) Make the changes with no extra cost to the Bank for any regulatory requirement,

b) Update/upgrade/enhance the software and shall also provide all new versions released with no extra cost.

During the entire warranty period the vendor shall: a) Make the changes with no extra cost to the Bank (up to 10 mandays efforts) for any regulatory requirement. Regulatory requirements means any changes suggested by RBI, IBA, MOF, NABARD, NPCI, SEBI, any Central/State Government Department. b) Update/upgrade/enhance the software and shall also provide all new in-version released with no extra cost.

8. 2.19 During the entire AMC / ATS period the vendor shall:

a) Make the changes with no extra cost to the Bank for any regulatory requirement,

b) Update/upgrade/enhance the software and shall also provide all new versions released with no extra cost.

During the entire AMC/ATS period the vendor shall: a) Make the changes with no extra cost to the Bank (up to 10 mandays efforts) for any regulatory requirement. Regulatory requirements means any changes suggested by RBI, IBA, MOF, NABARD, NPCI, SEBI, any Central/State Government Department. b)Update/upgrade/enhance the software and shall also provide all new in-version released with no extra cost.




_________________________________________________________________________________________________________________________


9. 2.24 As per RFP Addition in Clause 2.24 of RFP: The total liability of the selected bidder under this clause and contract shall not exceed the total contract value.

10. 2.27 Insurance: The Hardware to be supplied will be insured by the vendor against all risks of loss or damage from the date of shipment till such time it is installed at the Bank’s site. Certificates of the “Comprehensive Insurance Cover” will be submitted to the Bank for verification/examination and record. The vendor shall take the insurance cover from a Government of India recognized insurance company only.

Insurance: The Hardware to be supplied will be insured by the vendor against all risks of loss or damage from the date of shipment till such time it is delivered at the Bank’s site. Certificates of the “Comprehensive Insurance Cover” will be submitted to the Bank for verification/examination and record. The vendor shall take the insurance cover from a Government of India recognized insurance company only.

11. 2.46.3 As per RFP

Addition in Clause 2.46.3 of RFP:

However, In the event of Termination for Convenience of the Contract, the Vendor shall be paid for the products delivered and/or services rendered till the point of termination as per phase wise percentage of Payments defined in the RFP-Payment terms.

12. 2.47 The bidder will not subcontract any part of this RFP scope to a third party.

The bidder will not subcontract any part of this RFP scope to a third party. However, Bidder can undertake OEM services in delivering the project.

Sr. No. Page

Number

Clause Number RFP Clause Bidders Remark Bank's Reply

1 6 EC-3 Minimum Eligibility Criterias: The bidder should have a

minimum turnover of Rs. 50 crores per year during last three

financial years. (i.e. FY 2013-14 2014-15, 2015-16 & 2016-17

(if available))

Minimum Eligibility Criterias: The bidder should have a minimum turnover of

Rs. 200 crores per year during last three financial years. (i.e. FY 2013-14 2014-

15, 2015-16 & 2016-17 from the IT services segment/ system integration of the

company

As Per RFP

2 6 EC-3 The bidder should have a minimum turnover of Rs. 50 crores

per year during last three financial years. (i.e. FY 2014-15,

2015-16 & 2016-17 )

Request you to relax this criteria to Rs. 25 crores per year during last three

financial years. (i.e. FY 2014-15, 2015-16 & 2016-17 )

As Per RFP


per year during last three financial years. (i.e. FY 2013-14

2014-15, 2015-16 & 2016-17 (if available))

We request you to kindly make it reasonable considering the fact that new start-

ups will not be able to qualify for the bid.

We request you to kindly make change it to : Bidder who are registered under

Startup India should have minimum turnover of Rs. 1 Crore in the last financial

year as per latest Audited Balance Sheet and should submit a certificate from

the CA that they have Rs. 1 crore turnover for the current year i.e. 2017-18 and

companies registered under MSME should have minimum turnover of Rs. 3

Crore in the last financial year as per latest Audited Balance Sheet and should

submit a certificate from the CA that they have Rs. 3 crore turnover for the

current year i.e. 2017-18.

This is in line with the guidelines issued by the Startup ministry, GOI, MSME

Department and CVC.

Please find the attached circular in the mail of:

Government of India

Ministry of Finance

Department of Expenditure

Procurement Policy Division

As Per RFP


per year during last three financial years. (i.e. FY 2014-15,

2015-16 &

2016-17 )

Request For MSME certified vendors, the turn over criteria to be relaxed as per

the MSME guidelines.

Please find the attached circular in the mail of:

Government of India

Ministry of Finance

Department of Expenditure

Procurement Policy Division

As Per RFP

5 6 EC-4 Minimum Eligibility Criterias: The Bidder must have positive

net worth in last 3 financial years (i.e. FY 2013-14 201415,

2015-16 & 2016-17 (if available))

Minimum Eligibility Criterias: The Bidder must have positive net profit in last 3

financial years (i.e. FY 2013-14, 2014-15, 2015-16 & 2016-17

As Per RFP

Punjab & Sind Bank

H.O. IT Department, Bank House, 21, Rajendra Place, New Delhi

The Response to the bidders queries related to Tender No.PSB / HOIT/RFP/110/2017-18 dated 01.03.2018

6 6 EC-4 The Bidder must have positive net worth in last 3 financial

years (i.e. FY 2013-14 2014-15, 2015-16 & 2016-17 (if

available))

In the current scenario of business, organization may not be registering

profitability continuously but operating comfortably.

This is specifically true for Govt. Organisations, Start-ups and MSME firms.

So we request you to kindly modify the clause as under:

The Bidder if a Govt. Company, registerted under MSME or is a Startup must

have positive net worth at least one out of last 3 financial years.

As Per RFP

7 6 EC-4 The Bidder must have positive net worth in last 3 financial

years (i.e. FY 2013-14 2014-15, 2015-16& 2016-17 (if

available))

In the current scenario of business, organization may not be registering

profitability continuously but operating comfortably. So we request you to

kindly modify the clause as under:

The Bidder must have positive net worth at least one out of last 3 financial

years.

As Per RFP

8 7 EC-9 The Bidder must have supplied and implemented the

proposed solution in at least one public sector Bank/

Scheduled Commercial Banks.

The Bidder must have supplied and implemented the proposed solution in at

least one public sector Bank/ Scheduled Commercial Banks in India having

atleast 500 branches.

As Per RFP


proposed solution in at least one public sector

Bank/Scheduled Commercial Banks.

The Bidder/OSD must have supplied and implemented the proposed solution in

at least one public sector Bank/Scheduled Commercial Banks.

As Per RFP

10 10 1.10 Performance Bank Gurantee The Performance Bank Gurantee should be exempted MSME registered firms. As Per RFP

11 10 1.9 RFP is asking for Participation Fee Rs 10,000/- and EMD Rs

50,00,000/-

The public procurement policy for MSMEs order, 2012 is applicable to all

central ministries/departments/CPSUs and has become mandatory w.e.f 1st

April 2015.

Under this policy the participation fee and EMD will be exempted along with

other benefits mentioned in the policy for all the MSMEs registered with

District Industries Centre (DIC) or Khadi & Village Industries Commission (KVIC)

or Khadi & Industries Board (KVIB) or Coir Board or National Small Industries

Commission (NSIC) or Directorate of Handicrafts and Handlooms or Udyog

Aadhar Memorandum or any other body specified by Ministry of MSME under

the public procurement policy irrespective of relevance of product category

and capacity of the MSME. Kindly consider it and exempt MSME REgistered

Companies from submission of Tender Fees and EMD.

As Per Addendum-1

12 10 1.9 RFP is asking for Participation Fee Rs 10,000/- and EMD Rs

50,00,000/-

The public procurement policy for MSMEs order, 2012 is applicable to all

central ministries/departments/CPSUs and has become mandatory w.e.f 1st

April 2015.

Under this policy the participation fee and EMD will be exempted along with

other benefits mentioned in the policy for all the MSMEs registered with

District Industries Centre (DIC) or Khadi & Village Industries Commission (KVIC)

or Khadi & Industries Board (KVIB) or Coir Board or National Small Industries

Commission (NSIC) or Directorate of Handicrafts and Handlooms or Udyog

Aadhar Memorandum or any other body specified by Ministry of MSME under

the public procurement policy irrespective of relevance of product category

and capacity of the MSME. Kindly consider it and exempt MSME REgistered

Companies from submission of Tender Fees and EMD

As Per Addendum-1

13 15 2.3 Roll Out Plan - Pilot run on 100 branches The bank need to decide the 100 branches for its pilot run. It will be

responsibility of bank to get signoff from the pilot branches for the acceptance

of the product.

As Per RFP

14 16 2.4 Training :- The Bank reserves the right to change reasonably

the number of training programs /batches, team size, Training

Dates, Location, Modalities and Curriculum

Training - Number of users, batches and location of training are given, we

believe that the change will not be more than 5% of trainees mentioned only

and number of batches/days will remain the same. This is required for

factoring training efforts.

The functional and technical

training for the core team of 30, in

batches, would be for duration of 15

working days on five days per week.

End user training for a total of 100

users in batches of 25 each for all

the modules of LOS application

software for 4 days.

15 16 2.5 Acceptance Tests As per RFP, the acceptance test period of 30 consecutive days and any number

of additional days due to any reason may have to be excluded for the purpose

of project completion period 12 months mentioned in the RFP.

As Per RFP

16 17 2.6 Payment Terms:-

Hardware :- Phase I - 50% On successful installation at Bank’s

designated

location

. Phase 2- 50% On

successful implementation of Hardware and software in

production, pilot run and go live completion at Pilot Branches.

Software:- Phase I-50%-On successful implementation of

Hardware and software in production, pilot run and go live

completion at Pilot Branches.

Phase II- 30% (Training cost 100%)- Roll out across all

remaining locations and go live with Successful completion of

training,

Phase-III 20% - After three months of successful functioning of

the

complete system

AMC & ATS:- Payments will be made by HO IT department

after submitting invoices to be paid on halfyearly

in arrears.

Request Bank to consider the below payment terms:

1. Hardware ( including DB & OS) Payment

On Delivery : 90%

On Installation : 10%

2. Software ( including Middleware) Payment

On Delivery : 90%

On Installation : 10%

2. ATS & AMC Payment : Yearly in advance

3. Software Implementation Services :

SRS Signoff : 35%

UAT Signoff: 35%

Go-live : 30%

4. Hardware/ System Software Implementation Services :

On Power on testing/ installation : 70%

On Complete Installation : 30%

5. Support Services (FMS): Monthly in advance

As Per RFP

17 17 2.6 Payment Terms Payment terms are linked to Hardware installation. If there is delay on the

same from Banks side there should be a time limit post which the payment to

the vendor should be released.

As Per RFP

18 17 2.6 AMC and ATS The payment is being made on Half Yearly arear basis. We request the same be

made Quarterly Arear basis.

As Per Addendum-1

19 18 2.13 Backup and Archiving:-The backup and archiving shall be done

by the vendor during the contract period. The bidder should

provide a suitable backup solution to the Bank. The selected

vendor will however be responsible to liaison with Bank and

to provide all integration required for backup into external

storage, hard disk etc.

Bidder understood the ask is to provide a new backup solution for this Project,

all backups are either to be backed up to Tapes or Disk based appliance. Is PSB

looking for a separate Archiving solution?

If so what all data will be archived? Pls. confirm

As Per RFP

20 18 2.13 Backup and Archiving:-The backup and archiving shall be done

by the vendor during the contract period. The bidder should

provide a suitable backup solution to the Bank. The selected

vendor will however be responsible to liaison with Bank and

to provide all integration required for backup into external

storage, hard disk etc.

Pls. share the retention policy for all backups. As Per RFP

21 18 2.14 Disaster Recovery and Business Continuity Plan:- The

proposed system should have Disaster Recovery & Business

Continuity plan Implementation. The selected vendor should

highlight the provisions for disaster recovery and show that

the application facilitates disaster recovery.

Bidder understood the ask is for DC & DR solution.

What is the RPO & RTO , PSB is looking for?

As per RFP

22 18 2.15 Preventive Maintenance - Bank will not be responsible for any

delays/violation from third party vendors.

The bidder will not be responsbile for any third party systems which are not

under their direct control like Credit bureau etc.

As Per RFP

23 19 2.16 Liquidated Damages:- If bidder fails to deliver any or all

application/hardware or perform services within stipulated

time schedule, the Bank shall, without prejudice to its other

remedies under the rate contract, deduct from the ordered

price, as liquidated damages, a sum equivalent to 1% of the

order value for each week of delay subject to the maximum of

10%. The penalty will be charged on order value for the items

for which delivery is delayed

Liquidated damages should not be applied for any delays from Bank's end (

including any delay during SRS signoff, UAT completion, Go-Live activity etc.)

As Per RFP

24 19 2.16 Liquidated Damages:- If bidder fails to deliver any or all

application/hardware or perform services within stipulated

time schedule, the Bank shall, without prejudice to its other

remedies under the rate contract, deduct from the ordered

price, as liquidated damages, a sum equivalent to 1% of the

order value for each week of delay subject to the maximum of

10%. The penalty will be charged on order value for the items

for which delivery is delayed

Liquidated Damages:- If bidder fails to deliver any or all application/hardware

or perform services within stipulated time schedule, the Bank shall, without

prejudice to its other remedies under the rate contract, deduct from the

ordered price, as liquidated damages, a sum equivalent to 1% of the order

value for each week of delay subject to the maximum of 5%. The penalty will be

charged on order value for the items for which delivery is delayed

As Per RFP

25 19 2.17 Order Cancellation :-The Bank reserves its right to cancel the

entire / unexecuted part of the Purchase Order at any time by

assigning appropriate reasons in the event of one or more of

the following conditions: Delay in delivery beyond the

specified period for delivery. 2. Delay in installation,

customization and implementation beyond the specified

period. 3. Serious discrepancy noticed during the reference

checks. 4. Repetitive software/hardware failures/poor service

after the delivery and/or live-run but before the warranty

period expiration. 5. Delay in extraction and conversion of

legacy data, and uploading converted data to Proposed

LOS Database beyond the stipulated period. 6. Major breach

of trust is noticed during any stage of the project 7. Any

other appropriate reason in view of the Bank. In addition to

the cancellation of purchase order, the Bank reserves the

right to foreclose the Bank Guarantee given by the bidder

against the damages.

Either Party shall have the right to terminate this Agreement at any time in the

event that the other party commits a material breach of the Agreement and

fails to cure such default to the non-defaulting party’s reasonable satisfaction

within thirty (30) days.

As Per RFP

26 19 2.17 Order Cancellation :-The Bank reserves its right to cancel the

entire / unexecuted part of the Purchase Order at any time by

assigning appropriate reasons in the event of one or more of

the following conditions: Delay in delivery beyond the

specified period for delivery. 2. Delay in installation,

customization and implementation beyond the specified

period. 3. Serious discrepancy noticed during the reference

checks. 4. Repetitive software/hardware failures/poor service

after the delivery and/or live-run but before the warranty

period expiration. 5. Delay in extraction and conversion of

legacy data, and uploading converted data to Proposed

LOS Database beyond the stipulated period. 6. Major breach

of trust is noticed during any stage of the project 7. Any

other appropriate reason in view of the Bank. In addition to

the cancellation of purchase order, the Bank reserves the

right to foreclose the Bank Guarantee given by the bidder

against the damages.

In the event of Order Cancellation/ termination by customer, the Bidder shall

be paid for the goods delivered and services rendered successfully till the point

of termination.

As Per Addendum-1

27 19 2.18 The date of software & hardware comprehensive warranty

will start from the date of go live of Pilot phase and continue

for period of 3 years for hardware and 1 year for software.

The date of software & hardware warranty will start from the date of delivery

and continue for period of 3 years for hardware and 1 year for software.

As Per Addendum-1

28 19 2.18 Warranty should not become void if the Bank buys any other

add-on hardware/software from a third party and installs it

with/in Production Hardware in the presence of the

representative of the vendor.

Request deletion of this clause as no OEM will allow installing/ configuring any

third party components.

As Per RFP

29 19 2.18 & 2.19 Warranty (2.18)/ AMC (2.19):-

During the entire warranty period the vendor shall:

A) .Make the changes with no extra cost to the Bank for any

regulatory requirement

B). Update/upgrade/enhance the software and shall also

provide all new versions released with no extra cost.

Request modification of this clause as follows:

During the entire warranty/ AMC/ ATS period the vendor shall:

a) Request deletion of this clause as this is amounting to open-ended scope.

b) Warranty/ ATS/ AMC of the software and Hardware would include ONLY in-

version upgrade, updates, patches/fixes as provided by respective Software and

Hardware OEMs against the ATS (Annual Technical Support). All Major

upgrades for hardware as well as software shall be provided at an additional

cost as a CR.

As Per Addendum-1

30 21 2.24 Indemnity :-Vendor shall indemnify, protect and save the

Bank against all claims, losses, costs, damages,expenses,

action suits and other proceeding, resulting from

infringement of any patent, trademarks, copyrights etc. or

such other statutory infringements in respect of

software/hardware/Data base/OS etc. and all the packages,

services offered by him & supplied by him.

Request Bank to add the following clause as present in all other RFPs from

Bank.

The total liability of the selected bidder under this clause and contract shall not

exceed the total contract value.

As Per Addendum-1

31 21 2.27 Insurance: The Hardware to be supplied will be insured by the

vendor against all risks of loss or damage from the date of

shipment till such time it is installed at the Bank’s site.

Insurance: The Hardware to be supplied will be insured by the vendor against

all risks of loss or damage from the date of shipment till such time it is

delivered at the Bank’s site.

As Per Addendum-1

32 24 2.41 Vendor’s liability Request Bank to add the following clause as present in all other RFPs from

Bank. The total of penalties as per SLA and the Liquidated damages will be

subject to a maximum of 10% of the overall contract value.

As Per RFP

33 25 2.42 Title and Risk of Loss:- The Vendor transfers title to a Machine

to Bank upon installation. For each Machine, Vendor bears

the risk of loss or damage up to the time it is installed at

Bank’s designated location. Thereafter, Bank shall assume the

risk. Each Machine will be covered by insurance, arranged

and paid for by vendor for Bank, covering the period until it is

installed at Bank’s designated location.

The risk, title and ownership of the products shall be transferred to the

customer upon delivery of such products to the customer

As Per RFP

34 25 2.43 No Employer-Employee Relationship:- The Firm / Company or

any of its holding/subsidiary/joint-venture/ affiliate / group /

client companies or any of their employees / officers / staff /

personnel / representatives/agents shall not, under any

circumstances, be deemed to have any employer-employee

relationship with the Bank or any of its employees/officers/

staff/representatives/ personnel/agents.

Request deletion of this clause As Per RFP

35 25 2.46.1 Termination for Default: The Bank, without prejudice to any

other remedy for breach of Contract, by a written notice of

default sent to the Bidder, may terminate the Contract in

whole or in part:

Request Bank to provide atleast 3 months cure period before excersing any

termination. Kindly modify as follows: The Bank, without prejudice to any other

remedy for breach of Contract, by a written notice of default sent to the Bidder,

may terminate the Contract in whole or in part after providing a minimum cure

period of 90 days:

As Per RFP

36 26 2.47 The bidder will not subcontract any part of this RFP scope to a

third party.

The bidder will not subcontract any part of this RFP scope to a third party.

However, Bidder can undertake OEM services in delivering the project.

As Per Addendum-1

37 26 2.47 Consortium The consortium needs to submit details of all the mebers in the consortium to

the Bank. For all practical purpose the Consortium will be considered as the

bidder in the RFP. The consortium, any member of the consortium, needs to

meet all defined criterion of the RFP like eligibility, Terms and Conditions,

Technical and Commercial Response.

As Per RFP

38 26 2.48 Delays In The Bidder’s Performance:-The bidder must strictly

adhere to the implementation schedule, as specified in the

purchase contract, executed between the Parties for

performance of the obligations, arising out of the purchase

contract and any delay in completion of the obligations by the

Bidder will enable Bank to resort to any or both of the

following: i. Claiming Liquidated Damages ii. Termination of

the purchase agreement fully or partly and claim liquidated

damages. iii. Forfeiting of Earnest Money Deposit / Invoking

Performance Bank Guarantee.

Bidder’s failure to perform its contractual responsibilities, to perform the

services, or to meet agreed service levels shall be excused if and to the extent

bidders’s non-performance is caused by reasons not attributable to the Bidder

to perform its obligations under this Agreement

As Per RFP

39 26 2.46.1 In the event the Bank terminates the Contract in whole or in

part, it may procure, up on such terms and in such manner as

it deems appropriate, Products and Services similar to those

undelivered, and the Bidder shall be liable to the Bank for any

excess costs for such similar Products or Services.

In the event, the Bank terminates the Contract in whole or in part, the Bank

may procure, upon such terms and in such manner as it deems appropriate,

Goods or Services similar to those undelivered, and the Successful Bidder shall

be liable to the Bank for any excess costs for such similar Goods or Services

capped upto a maximum of 5% of the Price quoted by the bidder of the

undelivered portion services .

As Per RFP

40 26 2.46.2 Termination for Insolvency: The Bank may, at any time,

terminate the Contract by giving written notice to the Bidder

if the Bidder becomes bankrupt or otherwise insolvent. In this

event, termination will be without compensation to the

Bidder, provided that such termination will not prejudice or

affect any right of action or remedy which has accrued or will

accrue thereafter to the Bank.

Request deletion of this clause As Per RFP

41 26 2.46.3 Termination for Convenience: The Bank, by written notice

sent to the Bidder, may terminate the Contract, in whole or in

part, at any time for its convenience. The notice of

termination shall specify that termination is for the Bank’s

convenience, the extent to which performance of the Bidder

under the Contract is terminated, and the date upon which

such termination becomes effective

In the event of termination for whatsoever reason, the Vendor shall be paid up

to the stage of products delivered and services rendered as per the payment

terms defined in the RFP till the point of termination.

As Per Addendum-1

42 28 1 Functional Requirement :

Point no. 5 : Multilingual (English & Hindi Languages) output

templates.

As per the Official Langauge Act Public Sector Banks are required to procure

Bilngual banking software only. Official Langauge Department has defined

bilingual software as follows :

(a) There are facilities for data entry in Hindi along with English.

(b) Any employee can use it in either English or Hindi. For this, it is necessary

to have a facility in the machine so that the employee can display

either English or Hindi on the monitor at will.

Kindly make this criterion as part of the eligibility crietrion that the software

being provided is bilngual as per the requirements of the Officail Langage Act of

the Country.

As Per RFP

43 28 5 Multilingual (English & Hindi Languages) output templates Request the bank to clarify if the bank requires multilingual output templates

for Reporting & Labeling only or Application Data storage

Reports and labeling

44 28 8 System should have mobile solutions for filed functionality,

lead generation, client visits, including data & document,

pictures uploads.

Should the system be compatible with Android, IOS or both? Genric/Cross Platform

45 28 3 (1) Functional Requirement:- The following functional

requirement is not exhaustive, Bank may change/ add new

functions at the

time of execution basis new developments. Detail Processes

& templates shall be provided at a later

stage.

Please list the functional requirements from the system. Open ended

statements may end up incorrect solution and efforts. We believe that

additional requirements which are not stated in RFP and efforts not factored by

vendor will be taken up on CR. Please confirm.

As Per RFP

46 28 3(1) Scope of Work:-Mobility solutions for relevant functionality. We understand that mobiliity solution being asked will be for internal staff

accessing LOS through mobile and not for customer to raise loan applications.

No Such Point in RFP

47 29 3.1.2 The system should define and support loan products/

portfolios like Working capital loan, Term Loan, Real estate

loans, Non fund based lines (LC, BG etc.), Hire purchase, Trade

finance Solution, Supply Chain Solution, Cash management

System, Bills, Lease etc and further to include any

product/portfolio which Bank decides to include launch at a

later date.

Please share the functional requirements for Cash management system, trade

finance and Bills for LOS.

No Such Point (Cash Management

System) in RFP.

48 30 5 Interfacing with other external/internal systems, including but

not limited to Core Banking solution, Risk Rating Models,

Scoring Models, CIBIL, UIDAI, IT Website, D&B, MCA

website/data, CRILC, Market Reports, CERSAI, ECGC, Defaulter

list etc.

Is CRM system available with the Bank? Will LOS system need to provide

interfacing with CRM system also?

As Per RFP/CRM Not available

49 31 3.1.3 Scope of Work:-Support for multiple interest rate types like

Fixed/Floating, index based and mixed.

EMI, Principal Distributed and other methods of payment

supported.

We understand that interest type and EMI type is only for data capturing at the

time of loan application, actual calculation will be done in CBS/Loan

Management system.

As Per RFP

50 31 3.1.3 Scope of Work:-NPA Management module. We understand that actual NPA Management will be done in CBS/Loan

Management system. Please confirm.


51 31 3.1.3 Scope of Work:-De-dupe parameter specific to customer type

can be defined.

De-dupe is to be performed by CRM or CIF module in CBS. Please confirm. As Per RFP

52 32 C.f Loans to PACS/FSS/LAMPS Request the bank to kindly elaborate in details how data will be received from

PACS/FSS/LAMPS

As Per RFP

53 32 D Social infrastructure for schools, health care, drinking water

and sanitation.

Request the bank to provide us with more Clarification that is required for the

product

As Per RFP

54 33 3.2.1 (3) E-Signature/Digital signature enabled Please confirm that Bank will procure e-signature/digital signature solution to

be integrated and Bank to share the use-case for Digital to include in solution

for all products.

As Per RFP.

The processing and/or movement of

proposals should be E-

Signature/Digital signature enabled.

Bank can pruchase Digital Signatures

of officials who are using LOS. The

Proposed LOS Solution should be

capable to use their E-

signatures/Digital Signatures.

55 34 3.3 Functional Requirement for Corporate (Including SME) and

Agriculture in detail:-Ability to generate automated e-mails /

SMSs to applicants / valuers / CPV / other agencies

Bank will factor for integration with SMS/email and extend existing

solution/vendor that will integrate email/SMS solution with LOS. All the related

costs for SMS/emails/Digital signature etc will be taken by Bank.

As Per RFP.

APIs/URLs would be shared and SI has

to integrate LOS solution with SMS

and Email Servers of the Bank.

56 34 3.3 Functional Requirement for Corporate (Including SME) and

Agriculture in detail:

We feel that the bank should also incorporate the following loans as part of the

RFP :

1. Gold Loans

2. Group Lending

As Per RFP

57 34 3.3 Functional

Requirement for

Corporate

(Including SME)

and Agriculture

in detail:

System should have Flexibility through extensive

Parameterization, Workflow and Configuration of Rules.

The proposed DMS/Workflow should be compliant to BPMN/BPEL and CMIS

standards. Please confirm.

As Per RFP.

System should have Flexibility

through extensive Parameterization,

Workflow and Configuration of Rules

to address future requirements. Once

the parmeterisation is freezed, Bank

will takeover all Admin rights from SI

to control the System. However, SI

will support the system.

58 35 3.3/1/GENERAL Referencing on the basis of defined rules. Request the bank to provide us with more Clarification for the same As Per RFP

59 35 Functional

Requirement for

Corporate and

Agriculture in

detail - General

Due diligence/ compliance checks through interface. Kindly mention all different type of due diligence and compliance check ,

accordingly vendor can specify the compliance of interfaces

Will be Shared with sucessful bidder

60 38 Functional

requirement -

Application

Input and

Tracking

Provision to Support Consortium and Multiple bank facilities

as per bank policy.

Whether Application is deployed at single/Cluster based at central location and

all consortium and multiple bank will be accessing the System for their legal

and geographical separated entities or there would be separate instances

deployed for each consortium and multiple bank separately

As Per RFP.

Bank is having one RRB (Sutlej Gramin

Bank).

61 41 Functional

requirement -

Analysis

Data fetching on un-hedged foreign Exposure reference data

to be analyzed.

kindly elaborate the point in details , how un-hedged foreign Exposure

reference will be extracted

Sub Module required for manual

entry.

62 41 Functional

requirement -

Analysis

Exposure level references to be pulled from databases. kindly elaborate the point in details , from which database exposure level

reference will be pulled out

From Bank's Core data i.e. CBS

63 52 6 Technical Requirement :-The selected vendor should host the

solution at Bank's premise/ advised premise in High

Availability mode, along with DR and a minimum uptime time

of 99.50 %

Does bidder need to factor DC & DR sizing with HA i.e. DR sizing is 100% to DC

sizing?

Pls. confirm

As per RFP

64 53 8 Technical Requirement :-The selected vendor should provide

a separate Production, Training and Development /UAT

environment.

What is the minimum sizing in % w.r.t Production bidder needs to factor for

T&D environment?

As Per RFP

65 54 project Scope The license for the solution to be Enterprise wide perpetual

level for all the modules offered without any constraint on

number of branches or users for the Bank’s Operations in

India present & future subsidiaries and associates present &

future RRBs.

Whether Application is deployed at single/Cluster based at central location and

all present & future subsidiaries and associates present & future RRBs will be

accessing the System for there legal and geographical separated entities or

there would be separate instances deployed for each present and future

subsidiaries and associates


66 55 35 Technical Requirement :-LOS data will be retained on-line for

a period of 10 years beginning from the previous years as

decided by Bank and ending with the current year. The

maintenance of the archival of the data will be done either on

Storage, Hard Disk, Tape or DAT drive or any other means

desired by Bank.

What is the backup target bank is looking for archiving solution?

What would be the approximate Data size per Year to be archived?

As Per RFP


proposed solution in at least one public sector Bank/

Scheduled Commercial Banks.

Request the bank to relax the claus as follows "The Bidder must have supplied

and implemented the proposed solution in at least one financial institution."

As Per RFP

68 61 Compliance to

Technical

Specification -

2.Product

suitability &

readiness to

Bank's

requirements

Abilities & current level of interfaces:

Interfacing with External systems ( Viz CIBIL, RBI site,

defaulter lists, ECGC, CRILC, MCA, industry databases,

customers‟ ERP solutions etc).

All External systems / ERP Solutions should support standard interface and

communication system :

Interface should support industry standard input and output formats ( e.g. web

services message queue/ ISO 8583 / JSON/XML / CSV / Text files / PDF / Excel

and RDBMS )

As Per RFP

69 General Genaral Integration Please provide the complete list of systems that Bank wants to integrate with.

Shall the bidder consider functional requirements to be basis and proceed with

assuming the systems to be integrated.

As Per RFP

70 General Genaral SIT / UAT Please advise , who will perform integration and testing on the integrated

systems on other side of LOS, like CBS, IB, MB etc. We believe that Bank will

arrange for APIs from other systems with which Bank intends to integrate LOS

application and Bank will take responsibility for integration of LOS with other

systems and also conduct SIT/UAT with respect to test cases to be executed on

other systems.

As Per RFP

71 Page 28 Chapter 2 Scope

of work

System should have mobile solutions for filed functionality,

client visits, including data & document, pictures uploads.

Please confirm number of mobile users required as a part of offering

As per the requirement we understand that Bank is looking for mobile

application to be developed. Please confirm if the mobile app can be built on

any particular platform or Bank is open for any platform for developing the

mobile application

NEMF provides the mobile application development framework for developing

the cross platform application that supports Android, iOS and Windows. The

mobile application for performing inspection and Site survey can be done

through NEMF mobile application.

As Per RFP

72 Page 29 3.1.2 Project

Scope

The system should define and support loan products/

portfolios like Working capital loan, Term Loan, Real estate

loans, Non fund based lines (LC, BG etc.), Hire purchase, Trade

finance Solution, Supply Chain Solution, Cash management

System, Bills, Lease etc and further to include any

product/portfolio which Bank decides to include launch at a

later date.

As per the requirement we understand that apart from Retail, SME, Corporate

and Agri LOS, Bank is also looking for Trade Finance Solution covering all

products under Imports, Exports, Bank Guarantee, Forex, etc. Also, bank is

looking for a solution around Supply Chain Financing where Bank will provide

short term trade finance loans against vendor invoices. Kindly confirm our

understanding

As Per RFP.

The system should define and support

loan products/ portfolios.

73 Page 30 3.1.2 Project

Scope:

Possibility of enhancement with add-ons like Analytics, third

party users/ auditors/ valuers/ advocates/ stock auditors/ due

diligence agencies.

As per the requirement we understand that analytics here implies that the

proposed solution must be able to analyze the customer financials and should

be able to perform comparison of selected key ratios, financial parameters

across borrowers within the industry and against bench marks. Ratios like

debt/equity ratio, current ratio etc. Please confirm.

As Per RFP.

74 Page 31 3.13 Key

Requirement for

LOS for

Corporate

Lending Module

(Including SME)

Loan products can be defined as corporate products offering

more processing flexibility

As per our understanding here the requirement is of corporate lending

products and sub product. Please confirm.

As Per RFP

75 Page 33 3.2.1 Possibility of enhancement with add-ons like Analytics,

Vendor portal & customer portal.

Please confirm do you have a portal in place for customers and vendors or you

want the proposed solution to provide such functionality?

As Per RFP

76 Page 34 3.3 Functional

Requirement for

Corporate

(Including SME)

and Agriculture

in detail:

The system should be able to integrate with document

imaging/processing systems, thus facilitating the rapid

movement of applications across the processes/ Units

without the need of paper flow.

The entire application for setting up paperless office should be from a single

OEM excluding the system software such as Operating system, Database and

Application server. Please confirm.

As Per RFP


Requirement for

Corporate

(Including SME)

and Agriculture

in detail:



As per the RFP, Workflow Management Solution is required by Punjab & Sind

Bank for automating various document intensive processes in the system

related to LOS.

So our recommendation is that the Workflow Management System should be

based on Business Process Management (BPM) platform which has capabilities

such as graphically modeling the processes or workflows, process simulator,

and integrated Document Management System (Electronic Content

Management) for storing documents. Please confirm.

As Per RFP


Requirement for

Corporate

(Including SME)

and Agriculture

in detail:

Ability to Interface with: Multiple host systems/ Core Banking

applications, Applications & Credit Bureaus and card systems.

As per the requirement we understand that integration is requiredwith

following systems -

Finacle (7.0.25)

Existing online Loan portal

Credit bureaus

CERSEI

Bank's Website

Please confirm and also inform if there are any other system with which

integration is required.

As Per RFP


Requirement for

Corporate

(Including SME)

and Agriculture

in detail:



System’s capabilities to have strong rule engine where

products, processes, policies can be configured. The system

should also have input options where all the information/

parameters related to Loan Processing/ reports can be

entered/customised to have desired output formats &

Process flow.

As per the our understanding, P&SB needs the capability of Inbuilt configurable

rules engine as part of Corporate, Agri and Retail Loan origination process

automation.

So taking the requirement into consideration, we recommend that Rule engine

should have at least the below mentioned capabilities in it:

1) Rule Engine should have a complete web based environment for the design,

definition, testing, rule management operations and deployment of rules.

2) Rule Engine should have the web standard interfaces such as Web Services

Definition Language (WSDL), XML Schema Definition (XSD), and Simple Object

Access Protocol (SOAP) so that it can communicate with other applications

based on open standards.

3) Solution should have the capability to deploy rules as the web service.

4) Solution should have the capability to define rules through “If else”

statement or through “Decision Table”.

5) Audit logging of changes/modifications done in the rules.

Please confirm.

As Per RFP


Requirement for

Corporate

(Including SME)

and Agriculture

in detail:

Account review parameters to be fully configurable. As per the requirement we understand that Account review referes to the

underwriting and verification process (loan review process) which helps protect

the Bank by verifying the information customer provided when he registered

and applied for loan. Please confirm.

As Per RFP


Requirement for

Corporate

(Including SME)

and Agriculture

in detail:

‒ Interface with Internal/ External credit rating system for

borrowers.

‒ Capabilities for scoring parameters based assessment

abilities in case of schematic lending.

‒ should provide flexibility in defining credit scoring rules/

policies with different multiple combinations and base

criteria, provide online credit scoring processing with auto

approvals.

Proposed LOS solution can integrate with both internal and external credit

ratng systems. As per our understanding integration is required with below

systems

CIBIL, RBI site, defaulter lists, ECGC, CRILC, MCA, industry databases,

customers‟ ERP solutions etc. Please confirm.

Also confirm if the Bank is currently using any ERP

As Per RFP


Requirement for

Corporate

(Including SME)

and Agriculture

in detail -

Document

Management

Ability to Update, inquire and archive documents.

Ability to defer, waive documents based on customer request.

The proposed DMS Software should be available on multiple database

platforms (MS SQL, Oracle and PostgreSQL) Supporting document to this effect

should be enclosed. Please confirm.

As Per RFP


Requirement for

Corporate

(Including SME)

and Agriculture

in detail -

Document

Management

Ability to Update, inquire and archive documents. Proposed DMS solution should have an enterprise wide implementation in at

least two scheduled commercial Banks in India with more than 2000 users.

Please confirm.

Not clear to Bank.


Requirement for

Corporate

(Including SME)

and Agriculture

in detail:

Reports/MIS As per the requirement mentioned RFP document, we suppose that the

proposed solution should have a report designer tool tightly integrated with

the workflow solution that should allow user to create new reports and

dashboard view from the UI itself and should support tabular and graphical

view of the report.

Is our understanding correct?

As Per RFP

85 Page 46 MIS/Reports ‒ Pre Finalized Company Rating Report

‒ Final Company Rating Report

‒ Interim Industry Rating Report

‒ Score Mismatch Report

‒ Risk Rating Reference Report

Please provide details about mentioned reports. What all parameteres should

be included in these reports

Will be Shared with sucessful bidder

86 Page 48 3.4.3 Functional

Requirement for

Retail

A three level hierarchy for defining financial loan product As per the requirement we understand that three level product hierarchy, here

refers Product, sub product and scheme ?? Please confirm our understanding.

Will be Shared with successful bidder

87 Page 52 2. (Technical

Requirement)

The vendor is expected to provide the Solution, including

hardware, database, licenses, storage, network & security

devices, training, third party utilities (if any) and installation,

testing, migration, providing requisite interfaces,

Please provide volume and size of data to be migrated. Is the data available is

soft form or hard copies. Please confirm.

Will be Shared with successful bidder

88 Page 54 2. Technical

Requirement :

Project Scope

The solution must provide the capability of document upload

and transfer both from customer and back-end. Vendor

should clearly indicate the size/ type of document and

scanning specifications for this facility, as also the bandwidth

needed. It is expected that the bidder clearly specifies the file

types supported and the estimated bandwidth requirement

for a given file size.

As per the RFP Document, P&SB is looking for a solution which should provide

capability of document upload and transfer both from customer and back-end.

This will require document digitization through scanning. We are assuming that

scanning solution should provide automatic correction of parameters like

format/ compression not proper, skew, wrong orientation, error in automatic

cropping, punch hole marks etc. The scanning solution should provide support

for automatic document quality analysis so that any bad quality document

doesn’t get uploaded to the repository. There should be an independent

software quality check service available as part of overall scanning solution

which can be used to audit scanned documents for resolution, format/

compression, orientation etc. Solution shall support Bulk Import of image and

electronic documents. The solution should have capability of automatic

segregation of documents/records based on Barcode, Blank page, Fixed page

and auto Form recognition. The software solution should include the Rubber

band feature for the extraction of the data using OCR technology so that user

can mark a zone on image at runtime during scanning stage & map the

extracted data with the indexing field.

The scanning should comply all specifications which are mentioned above.

Please confirm our understanding.

As Per RFP

89 page 55 2. (Technical

Requirement)

LOS run for 1500 concurrent users, which is scalable to 3000

concurrent users in a period of 3 years.

Please provide number of mobile and desktop users? Please confirm the

concurrent users in the system

Will be shared with Successful Bidders

90 Page 61 Annexure 3-

Technical

Specification

Workflow solution, Deviation Management & escalation

Metrics: Configuring of workflow for different segments like

Agriculture, Retail, Corporate(Including SME).

As per the RFP, Workflow Management Solution will be required by P&SB for

automating various document intensive Corporate, Agri and Retail Loan

origination processes in the system.

So our recommendation is that the Workflow Management System should be

based on Business Process Management (BPM) platform which has capabilities

such as graphically modeling the processes or workflows, process simulator,

configurable Business Activity Monitoring tool (Dashboards) and integrated

Document Management System (Electronic Content Management) for storing

documents.

Please confirm.

As Per RFP


Technical

Specification

Workflow solution, Deviation Management & escalation

Metrics: Configuring of workflow for different segments like

Agriculture, Retail, Corporate(Including SME).

The required workflow solution should have an inbuilt form designer to design

Custom forms that can be attached at one or more stages of workflow. Please

confirm ?

Yes


Technical

Specification

The product should support SSO (Single Sign On) for all

modules of Loan Origination System (LMS).

As per our understanding single sign on is required , please specify the system

where the users are maintaned and also concurrency of users

Will be shared with Successful Bidders

93 Page No. 41 3.3 Functional

Requirement for

Corporate

(Including SME)

and Agriculture

in detail -

Document

Management

Ability to Update, inquire and archive documents. As per our understanding P&SB requires a Electronic Content

Management/Document Management System as mentioned in the RFP is an

important function of the envisaged LOS system.

As per our understanding P&SB requires document management system that

provides

Archival of Documents

- Categorization of documents/reports in folders-subfolders just like windows

interface. There should not be any limit on the number of folder and levels of

sub folder

- Document Version Management with Check Out / Check In

- Extensive document and folder level operation such as move / copy, email,

download, delete, metadata association etc

- Repository should be format agnostic

- Indexing of the documents on user defined parameters

- Association of the key words with the documents

Kindly confirm if our understanding is correct.

As Per RFP


Requirement for

Corporate

(Including SME)

and Agriculture

in detail -

Document

Management

Ability to Update, inquire and archive documents. The proposed scanning application should be able to export the documents to

the DMS repository directly for the purpose of storage and retrieval. Kindly

confirm our understanding?

As Per RFP


Requirement for

Corporate

(Including SME)

and Agriculture

in detail -

Document

Management

Ability to Update, inquire and archive documents. As per the RFP, movement and storage of files and documents is one of the key

requirement, so based on our experience of working with various Financial

Institutions in Lending we strongly feel that following features should also be

part of the required document Management and Tracking System:

• Maintenance and segregation of documents and generation of loan packages

with pre-defined bank specific templates

• Secure notes and annotations.

• Electronic correspondence/ file creation, management, movement and

performance of related tasks like data entry, indexing, noting, cross

referencing, search/ retrieval, etc.

• Workflow around releasing, updating, valuing and moving collaterals and

other linked processes

Pease confirm.

As Per RFP


Requirement for

Corporate

(Including SME)

and Agriculture

in detail -

Document

Management

Ability to Update, inquire and archive documents.

LOS data will be retained on-line for a period of 10 years

beginning from the previous years as decided by Bank and

ending with the current year

Request you to include the following specification to ensure best of breed

solution:

The proposed Document Management System should have at least one live

implementation site in India with more than 10 crores document archived in

document management repository with more than 10000 users using this

Document Management System.

As Per RFP


Requirement for

Corporate

(Including SME)

and Agriculture

in detail -

Document

Management

Ability to Update, inquire and archive documents. Request you to include the following specification to ensure best of breed

solution and this will also enhance the scalability of the system :

The system should store only index information in database while images

should be stored in separate file server. ECM should be designed for storing

high volumes. ECM should store image and binary document in a separate file

server and not in RDBMS.

As Per RFP

98 2.4 Multilingual (English Hindi & Major regional Languages)

output templates.

Please elaborate requirements on output templates in Hindi and regional

languates. We understand that requirement is only for Loan sanction letter,

where template in regional language/Hindi will be provided by Bank and only

column filling in English/English numerals is required. Please confirm.

Reports and labeling

99 2.4 All required infrastructure for the training will be provided by

the bank and the venue of the training shall be decided by the

Bank. The Training Server shall set up by the bidder at DC/DR

site as per Bank’s decision .

We believe bank will be responsible for network connectivity to Bank's DC and

DR, so that training servers can be accessed.

As Per RFP

100 2.41 Vendor’s liability

The Vendor’s aggregate liability shall be limited to the total

contract value during the Contract Period. However, there

shall be no cap on liability of the Vendor for below mentioned

events: a) Any willful misconduct or gross negligence of the

Vendor, its employees, its agents or employees of its

subcontractors in the performance of the Services; b)

Infringement of any patent, trademarks, copyrights,

intellectual property rights etc. or such other statutory

infringements or any other law in respect of the Services

provided by the Vendor.

The Bank shall not be held liable for and is absolved of any

responsibility or claim/litigation arising out of the use of any

third party software or modules supplied by the Vendor as

part of this Agreement.

In no event shall a Party be liable for any indirect, incidental

or consequential damages or liability, under or in connection

with or arising out of this Agreement or the hardware or the

software delivered.

Willful misconduct means where the Vendor intends actual

harm upon Bank, which may harm Bank and does not include

mistake or negligence in any form. Gross negligence means a

serious disregard of an obvious risk.

All terms and conditions, payments schedules, time frame for

Notwithstanding anything to the contrary, Tthe Vendor’s aggregate liability

shall be limited to 25% of the total annual contract value during the Contract

Period. However, there shall be no cap on liability of the Vendor for below

mentioned events:

a) Any willful misconduct or gross negligence of the Vendor, its employees, its

agents or employees of its subcontractors in the performance of the Services;

b) Infringement of any patent, trademarks, copyrights, intellectual property

rights etc. or such other statutory infringements or any other law in respect of

the Services provided by the Vendor.

The Bank shall not be held liable for and is absolved of any responsibility or

claim/litigation arising out of the use of any third party software or modules

supplied by the Vendor as part of this Agreement.

In no event shall a Party be liable for any indirect, incidental or consequential

damages or liability, including loss of business and loss of data,under or in

connection with or arising out of this Agreement or the hardware or the

software delivered.

Willful misconduct means where the Vendor intends actual harm upon Bank,

which may harm Bank and does not include mistake or negligence in any form.

Gross negligence means a serious disregard of an obvious risk.

All terms and conditions, payments schedules, time frame for implementation,

expected service levels as per this Agreement will remain unchanged unless

explicitly communicated by the Bank in writing to the Vendor. The Bank shall

not be responsible for any judgments made by the Vendor with respect to any

aspect of the assignment. The Vendor shall at no point be entitled to excuse

themselves from any claims by the Bank whatsoever for their deviations in

confirming to the terms and conditions, payments schedules, expected service

levels, time frame for implementation etc. as mentioned in this Agreement.

The Vendor undertakes to provide appropriate human as well as other

As Per RFP

101 3 (A) LOS run for 5000 concurrent users, which is scalable to 10000

concurrent users in a period of 5 years.

5000 concurrent users for LOS is too much on a higher side. No Such Point in RFP

102 3 (A) IPR along with Modification code of the software (for internal

use).

Please advise on ask for IPR. We believe it is Intellectual proprietery right and

Bank is desiring on license to use the solution and not IPR.


103 3.3 Functional

Requirement for

Corporate

(Including SME)

and Agriculture

in detail -

Document

Management

Ability to track the receipt of Documents for an application.

Ability to defer, waive documents based on customer request.

The Proposed DMS software product should be available on multiple platforms

(Windows and Linux) on the server side with support for virtualized

environment. Please confirm.

As Per RFP

104 3.4.3 (B) Branch scanners WE belive that scanners and scanning of existing applciations will be

responsibility of Bank. Please confirm.


105 3.4.3 (B) Benchmarking of proposed solution if desired by Bank. Bank to advise if the vendor has benchmarked the solution at his site, whether

the report submitted will be enough to meet this requirement OR whether

bank wants vendor to specifically perform PB on Bank's volume.

As Per RFP

106 3.4.3 (B) Bank’s Payment Hubs /Middleware.

Bank’s Mail servers.

Please elaborate - Bank's payment Hub/Middleware and Mail servers.

Requirement is not clear.


107 Genaral Application support Please advise support window for the application Business Hours

108 Genaral High availability in DR Bank to confirm whether HA is required at DR site. As per RFP

109 Genaral Bank to share projections for loan applications year on year Bank to provide the projection volumes for Retail, Agriculture and Corporate

loans. This is required to size the servers and storage

Will be shared with Sucessful Bidders

110 Genaral Upgrade/enhance Network connectivity We understand that Bank will provision additional network at all sites accessing

LOS applications to cater to higher bandwidth requirements for LOS and image

capturing

As Per RFP

111 Genaral Number and size of documents that will be captured by Bank

for each application

Bank to provide the number of documents that they will capture for each loan

application, so that storage can be factored accordingly.

All Mandatory documents for Loan

Processing

112 General If bidder fails to implement the solution as per the RFP then OEM should

implement at no extra prices. Please confirm.

As Per RFP

113 General In order to have the First Time Right approach for Project delivery, it is

recommended to have OEMs involvement as part of Solution Design, Business

Requirement Review and Finalization for at least 50MD and thereafter 200MD

support for critical issues or change request during O&M Support. Please

confirm.

As Per RFP

114 Site Not ready : Clause not present in RFP Customer hereby agrees to make the site ready as per the agreed

specifications, within the agreed timelines. Customer agrees that Wipro shall

not be in any manner be liable for any delay arising out of Customer's failure

to make the site ready within the stipulated period, including but not limited to

levy of liquidated damages for any delay in performance of Services under the

terms of this Agreement. In case the SITE is not ready for a continious period of

30 days, milestone payment related to installation will be released to vendor

based on the SNR report, also if there is any additional warranty cost due to

continious site not readiness for 30 days, same will be borne by the customer

As Per RFP

115 Minimum Eligibility Criteria : New clause The bidder should have at least one of the following accreditations/

industry best practices, processes & quality norms for this critical long term

project for the Bank.

As Per RFP

116 Minimum Eligibility Criteria : New clause The proposed LOS solution should have been successfully integrated to the CBS

in at least one scheduled commercial bank in India, having at least 500

branches.

As Per RFP

117 Minimum Eligibility Criteria : New clause The bidder should have implemented 2 out of following 3 modules (Retail

Loans, Corporate & SME Loans and Agriculture Loans) in a LOS solution in at

least one scheduled commercial bank in India with at least 500 branches

As Per RFP

118 Minimum Eligibility Criteria : New clause The OSD ( Original Solution Developer) should have been in existence in India

for a minimum period of 5 years

As Per RFP

Punjab & Sind Bank - psbindia.com & Sind Bank Addendum - 1 (A Govt. of India Undertaking) Where ......

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