Publish - Measure - Learn - Build: Using content experiments to drive the digital design process

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    23-Aug-2014
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What can content strategists learn from the long-established areas of online: UX, design and development? A look at my tumblr content experiment for ABC Classic 2 - a new online radio station of classical music. Presented at Content Strategy Forum 2014 in Frankfurt. 1: This is a story about bad things that happen when content strategists try to take on too much. 2: Classic 2 is the sister station to a long established classical music station, ABC Classic FM. 3: As a content maker I get pulled in a lot of different directions – wearing a lot of hats. I spend a lot of time and energy trying to make a perfect world for my content to be born into. This experiment is about I took off all those hats to wear just my content hat, and how in doing so I was influenced by designers/developers around me who work “lean” everyday. 4. Wanted to concentrate 100% on crafting the perfect content offer in lead up to launch - not the bells and whistles, not the brand pack, but the actual content - words, images, video, sound. 5: ABC Classic 2 not a new idea - plenty of competitors in the online classical music listening space - the difference needed to be in the packaging. 6: In retrospect, saying that I needed a website to make Classic 2 stand out from the crowd was a dumb idea. I had no development team to build me a site. I think from their perspective, I had no clear content goals – not that they’d seen anyway. I had great ideas in my head but nothing documented. 7: There was one redeeming feature I was grasping onto and that was an editorial hunch: that different packaging and a unique tone of voice for this product was key. There is value in an editorial hunch, or knowing your audience. It’s knowledge in your head that isn’t documented. 8: What I wanted was digital content, not a website. It felt like an arbitrary decision to go with Tumblr – my main motivation was to kill off side-issues the need for a designer, developer, the need for a site map and user testing. 9: The tumblr interface is naturally stripped back and let’s content shine and it’s responsive to all devices. We took control of de-scoping. 10: It’s not about hierarchy, the new content just piles in at the top, yet it continues to seep out sideways as it gets shared socially. 11-16: Tumblr inspiration. 17: Effectively at the publish stage pre-launch. 18: Months from launch, we were moving into editorial workflows to test the production process. 19: Testing the content ideas by pitching ideas, creating the posts and sharing them in team. 20-24: Content examples of differing levels of effort. No “buckets to fill” problem – when you have a site needing constant "feeding". 25: Retrospective content experiment. 26: Key goal of the tumblr is to convert consumers of the content into listeners of stream. 27-28: If we had traditional website, we wouldn’t be making memes. Learning from community.

Transcript of Publish - Measure - Learn - Build: Using content experiments to drive the digital design process

  • Publish-measure-learn-build: using content experiments to drive the digital design process Angela Stengel Australian Broadcas2ng Corpora2on @angelastengel
  • The rookie mistake
  • An editorial hunch How can we document subject expertise and eciently assess its value alongside other research methods?
  • Do you really need a website? WEBSITE TUMBLR Designer Content maker Developer Theme UX Follow and like Scoping phase Site map Build 2me Tes2ng Content maker
  • We de-scoped until we really started enjoying it.
  • composersdoingnormalshit.tumblr.com
  • composersdoingnormalshit.tumblr.com
  • composersdoingnormalshit.tumblr.com
  • composersdoingnormalshit.tumblr.com
  • fuckyeahclassical.tumblr.com
  • nprmusic.tumblr.com
  • Publish
  • What is the content equivalent of wireframes?
  • Make editorial lean in order to test the ideas.
  • Measure
  • Hypothesis Content will draw audience to stream Goal Convert tumblr audience to stream listeners Measurement Clicks from social > tumblr > stream
  • Learn
  • Have you ever clapped at the wrong 2me?
  • Build
  • How to setup a content experiment 1. Work on an unpopular project. 2. Salvage the good ideas. 3. Find a precedent, however tenuous. 4. Win over your boss. 5. Lay low, work quickly.
  • Questions? Angela Stengel @angelastengel abc.net.au/classic2 @abcclassic2