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Building Revenue Jersey

Public Briefing

1

General Public

4 October 2018

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ALWAYS RESPECTFUL BETTER TOGETHERCONSTANTLY IMPROVINGCUSTOMER FOCUS WE DELIVER

One Government

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Background context

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Customer and Local Services

Children, Young

People, Education

and Skills

Health and

Community ServicesJustice and

Home Affairs

States Treasury

and Exchequer

Growth, Housing

and Island

Environment

Strategic Policy,

Performance and

Population

Chief Operating OfficeOff

ice

of

the

Ch

ief

Ex

ec

uti

ve

ONE GOVERNMENT

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Background context

4

Performance

Accounting and

Reporting

Strategic

Finance

Treasury and

Investment

Management

Revenue JerseyRisk and Audit

States Treasury and Exchequer

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Background context

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Customer

Operations

Customer

Services

Local

Services

Customer and Local Services

Revenue

Jersey

C

U

S

T

O

M

E

R

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What is Revenue Jersey

6

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What we’ll do

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• Be a single team of technical experts for States of Jersey revenues

• Collect revenue to fund Jersey’s public services efficiently

• Make customer services more joined up

• Make it easier for the vast majority of customers who want to get it right

• Deal with evasion and dishonesty quickly and fairly

• Deliver professional, well informed, accessible services to the people of

Jersey

• Deliver increased efficiencies

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Where our focus lies

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Full

force

of the law

Deter by detection

Assist to comply

Make it easy

Have decided not to comply

Don’t want to comply but

will if we pay attention

Try but careless

or get it wrong

Willing

and able

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What we’ll deliver

New

Revenue

Management

System

software

Staff with the right

knowledge

and

skills

A modern

tax lawProactive

and

reactive

compliance

activities

Social

Security

Contributions assessment &

collection

Continuous

improvement

culture

Inter-

departmental

working

Online

filing &

immediate

assessment

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Priority shifts

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Less time spent data inputting and pushing paper

A lot more communication and support materials provided to customers

More checks to ensure customers are getting it right

More use of the data we get from other countries to track down undeclared income

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Programme aims

Phase 1: 2020

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First things first:

Journey to digital, online filing, (contributions)

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What we’ll deliver: 2020

New

Revenue

Management

System

software

Staff with the right

knowledge

and

skills

A modern

tax law

Proactive

and

reactive

compliance

activities

Social

Security

Contributions assessment &

collection

Continuous

improvement

culture

Inter-

departmental

working

Online

filing &

immediate

assessment

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What you’ll get

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24/7 online access

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Subject to full scoping in January 2019

and phased introduction during 2020

Submit your return online and have 2 extra months to get it done

Access return data, balances, transaction

records

Real-time balances

Update income details for

effective rates

Request a repayment

Repayments made direct to

your bank account

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24/7 online access

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Subject to full scoping in January 2019

and phased introduction during 2020

Receive assessment immediately in many cases

Request amendment to submissions

Pre population of certain data

(eg earnings)

Request credit transfers between revenue types

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24/7 online access

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Subject to full scoping in January 2019

and phased introduction during 2020

Check your balance & past payments and returns

Use messaging enquiry tool

Progress tracking for enquiries and record of correspondence

One place to view all your tax

affairs

Check notifications of outstanding returns

and payments

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One place to view all revenue

types

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Subject to full scoping in

January 2019 and

phased introduction

during 2020

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See notifications of payments

outstanding and forthcoming

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Subject to full scoping in

January 2019 and

phased introduction

during 2020

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See your balance, past

payments and returns

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Subject to full scoping in

January 2019 and

phased introduction

during 2020

FYI...

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Submit and track enquiries

online

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Subject to full scoping in

January 2019 and

phased introduction

during 2020

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1

1

1

Inclusion strategy

22

1

VulnerabilityMental

health

Vision

HearingLiteracy

Digital

Literacy

Cognitive

difficulties

Language

Mobility

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What you’ll see

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In the public domain you’ll see

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Public briefing

sessions in

town and

Parish halls

2018 2019

New return,

new look and

feel to RJ

letters, TIN

No effective

rate changes

possible during

January

Timely filing

2020

Registration

roadshows

‘Return online’

roadshows

Online filing

and

assessment

for personal

tax live

Digital ID

campaign to

enable us of RMS

services

Inclusive Access

roundtables jointly

with Customer and

Local Services

Law reform debate

and discussion

Help services move to

Customer and Local

Services Centre

Skeleton staff, limited

services for switchover

Skeleton

staff, limited

services

during

launch

Public briefing sessions in town and Parish hallsLaw reform debate and discussion

Help services move to La Motte Street

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In the public domain you’ll see

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Public briefing

sessions in

town and

Parish halls

2018 2019

New return,

new look and

feel to RJ

letters, TIN

No effective

rate changes

possible during

January

File on time

2020

Registration

roadshows

‘Return online’

roadshows

Online filing

and

assessment

for personal

tax live

Digi ID campaign

to enable us of

RMS services

Law reform debate

and discussion

Help services move to

Customer and Local

Services Centre

Skeleton staff, limited

services

Skeleton

staff, limited

services

New system launch: No effective rate changesSkeleton staff

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In the public domain you’ll see

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Public briefing

sessions in

town and

Parish halls

2018 2019

New return,

new look and

feel to RJ

letters, TIN

No effective

rate changes

possible during

January

File on time

2020

Registration

roadshows

‘Return online’

roadshows

Online filing

and

assessment

for personal

tax live

Digi ID campaign

to enable us of

RMS services

Law reform debate

and discussion

Help services move to

Customer and Local

Services Centre

Skeleton staff, limited

services

Skeleton

staff, limited

services

Digital ID sign up & access activities

with C&LSFile on time

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In the public domain you’ll see

27

Public briefing

sessions in

town and

Parish halls

2018 2019

New return,

new look and

feel to RJ

letters, TIN

No effective

rate changes

possible during

January

File on time

2020

Registration

roadshows

‘Return online’

roadshows

Online filing

and

assessment

for personal

tax live

Digi ID campaign

to enable us of

RMS services

Law reform debate

and discussion

Help services move to

Customer and Local

Services Centre

Skeleton staff, limited

services

Skeleton

staff, limited

services

Skeleton staff and services during ‘go live’ Online

return live &

roadshows

commence

Registration Roadshows

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Law changes 2019

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Allow data sharing with other States departments and public bodies

Reduce need to submit documentary evidence

Taxpayer responsible for record keeping requirements

Use of civil penalties rather than the Royal Court to reduce taxpayer costs for prosecuting wrongdoers

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Law changes 2020

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Ability to: Charge late payment interest, repay credit interest

Charge late payment penalty interest for long overdue payments

Extended filing deadlines for online filing

Changes to the powers around late filing penalties to allow for more proportionate penalties

Fixing of the surcharge date to 30th November

More even distribution of the instalment payment dates for (non ITIS) personal income tax payers

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Milestones summary

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Take look at the new

sample tax return

online and give

yourself time to see

what’s different

2018 2019 2020

J F M A M J J A S O N D J F M A M J J A S O N D J F M A M

For payment on account

customers, your 2018 income

tax assessments will include a

notification of the following

year’s ‘payment on account’

obligations, to help customers

with their financial planning

What you need to do

If you are an

employee, make sure

you check your IT IS

rate and if you need to

query it, do it before

Christmas

Book into a

registration

roadshow

and book

onto digital

skills support

courses

Come along to a

registration

roadshow

Time for you to

file online

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Discussion time

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What’s next

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Now

• Visit gov.je/revenuejersey

• Check out the new tax return form and guide notes at gov.je/mytaxreturn

• Pick up a roadmap

• Tell friends and family about the 7pm session on October 23

• Email questions to revenuejersey@gov.je

• Signup to Digital ID using the smartphone app Yoti

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Building Revenue Jersey

ALWAYS

RESPECTFUL

BETTER

TOGETHER

CONSTANTLY

IMPROVING

CUSTOMER

FOCUS

WE DELIVER

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