PUBLIC ASSURANCE MEETING INTEGRATED PERFORMANCE … · 8/24/2020 · FINAL Integrated Performance...

FINAL Integrated Performance Report V1.0 – 12 months ending June 2020 of 26 06/06/2020

PUBLIC ASSURANCE MEETING INTEGRATED PERFORMANCE REPORT

Date of Public Assurance Meeting

24th August 2020

Date of Report

6th August 2020

Period covered

12 months ending June 20

Approved by Chief Constable on

4th August 2020

INTRODUCTION This integrated performance report draws together information on the resources managed by the force and the performance achieved over the course of the previous 12 months. The Chief constable provides executive analysis of the data, presenting an overarching ‘picture’ of the forces performance. This report is produced to help provide assurance to the Police and Crime Commissioner and the public of Lincolnshire in accordance with the PCC’s statutory responsibility to hold the Chief Constable to account. It aligns with the performance measurement framework featured in the Community Safety, Policing and Criminal Justice Plan for Lincolnshire 2017 – 2021 updated June 2019. The performance indicators contained in this report have been selected to help monitor and measure the way in which the force utilises the resources available to it and the results it achieves in key areas. Explanation of the data and indicators selected for this report is provided in the Technical Annex to this report.


CONTENTS

DEMAND – CRIME & RESPONSE

3

ALL CRIME 4

BURGLARY 4

VIOLENCE AGAINST THE PERSON 5

SEXUAL OFFENCES 6

ROBBERY 6

DRUGS 7

THEFT (EXCLUDING VEHICLES) 7

ARSON & CRIMINAL DAMAGE 8

ANTI SOCIAL BEHAVIOUR 8

VEHICLE CRIMES 8

CRIMES AGAINST SOCIETY 9

CRIME HARM INDEX 9

CALLS FOR SERVICE (INCIDENTS) 11

CALL HANDLING 11

RESPONSE TIMES 12

ROAD TRAFFIC COLLISIONS 13

INTERVENTION

14

MENTAL HEALTH 14

CHILD SEXUAL EXPLOITATION 14

DOMESTIC ABUSE 15

RAPES 15

HATE CRIME 15

FORENSICS 16

OUTCOMES

18

CUSTODY 18

POSITIVE CRIME OUTCOMES 19

DRIVING ENFORCEMENT 19

FIREARMS LICENSING 20

SATISFACTION

22

USER SATISFACTION 22

COMPLAINTS 23

RESTORATIVE JUSTICE 23

RESOURCES

25

ESTABLISHMENT / STRENGTH / DEPLOYMENT 25

ABSENCE LEVELS 25

APPENDICES

OFFICER DASHBOARD A

STAFF DASHBOARD B

TECHNICAL ANNEX - Explanation of data and indicators selected for use in this report


DEMAND - CRIME

Impact of COVID-19 on performance figures

The significant decreases in recorded crime during April & May due to the impact of COVID-19 mean that the rolling 12 month comparison will show an improved picture in most offence types. Work is being undertaken Nationally to assess the best methodology by which to report on performance.

In addition to the 12 month rolling comparison, this report will also assess the offence levels for June against the seasonal average based on the last 3 years.


Latest ONS figures (released 17th

July) show that Lincolnshire saw an 8% decrease in residential burglary to the end of March 2020, compared to an England & Wales average decrease of 9% Lincolnshire is ranked

22

nd in the Country in terms of the lowest number of residential burglary offences per

1000 residents. Lincolnshire residents have a 0.8% chance of being a victim of residential burglary

ALL CRIME

BURGLARY

Recorded crime levels for all Burglary in the 12 month rolling period have decreased by 6% (-263 offences).

With regards to Residential Burglary specifically, total offences across Lincolnshire have decreased by 11% (-323 offences) in the 12 month rolling period. Offences for June have started to recover following the impact of COVID-19 but are still below the seasonal average.

With regards to Business Burglary specifically, total offences across Lincolnshire have increased by 4% (+60 offences) in the 12 month rolling period. Offences for June have started to recover following the impact of COVID-19 but are still below the seasonal average.

Overall, in the 12 month rolling period, there has been an increase of 1% (+562 offences)

The current coronavirus pandemic has had a positive impact on the number of offences being committed – offence numbers for March, April & May are therefore lower than expected. Offence levels for June are, however, back to those expected for this time of year (based on the previous 3 year average)


July) show that Lincolnshire saw a 13% increase in all crime to the end of March 2020, compared to an England & Wales average increase of 1% Lincolnshire is ranked 18

th in the Country in terms of the lowest number of offences per 1000 residents.

Lincolnshire residents have a 8% chance of being a victim of a recordable crime (excluding fraud)


VIOLENCE AGAINST THE PERSON (VATP)

Recorded crime levels for overall Violence remain on an upwards trend. Overall, in the 12 month rolling period, there has been an increase of 11% (+2054 offences). Despite COVID-19, offences were declining since the peak in July 2019. Offence levels for June are still above the seasonally expected levels (based on the 3 year average)

See additional Violence briefing


July) show that Lincolnshire saw an 28% increase in VATP offences to the end of March 2020, compared to an England & Wales average increase of 7%. Lincolnshire is ranked 25

th in the Country in terms of the lowest number of VATP offences per 1000

residents. Lincolnshire residents have a 3% chance of being a victim of violence against the person


July) show that Lincolnshire saw an 3% increase in Violence with Injury offences to the end of March 2020, compared to an England & Wales average decrease of 1%. Lincolnshire is ranked 16

th in the Country in terms of the lowest number of Violence with Injury offences

per 1000 residents. Lincolnshire residents have a 0.8% chance of being a victim of violence with injury


July) show that Lincolnshire saw an 36% increase in Violence without Injury offences to the end of March 2020, compared to an England & Wales average decrease of 9%. Lincolnshire is ranked 31

st in the Country in terms of the lowest number of Violence with Injury offences

per 1000 residents. Lincolnshire residents have a 1.3% chance of being a victim of violence without injury

In the 12 month rolling period Violence with Injury recorded crimes have decreased by 2% (-140 offences). Despite COVID-19, offences were declining since the peak in July 2019. Offence levels for June are in line with those expected for this time of year (based on the previous 3 year average) See additional Violence briefing

In the 12 month rolling period Violence without Injury recorded crimes have increased by 10% (+755 offences). Despite COVID-19, offences were declining since the peak in July 2019. Offence levels for June are above those expected for this time of year (based on the previous 3 year average)

See additional Violence briefing


SEXUAL OFFENCES

ROBBERY

Overall, in the 12 month rolling period, there has been an increase of 1% (+23 offences). Offence levels for June are back to those expected for this time of year (based on the previous 3 year average)

Recorded crime levels for overall Robbery continue to fluctuate. Overall, in the 12 month rolling period, there has been a decrease of 4% (-16 offences). Offence levels for June are lower than expected for this time of year (based on the previous 3 year average)


July) show that Lincolnshire saw an 17% increase in Sexual Offences to the end of March 2020, compared to an England & Wales average of no change. Lincolnshire is ranked 35

th in the Country in terms of the lowest number of sexual offences per 1000 residents.

Lincolnshire residents have a 0.3% chance of being a victim of a sexual offence

With regards to Personal Robbery specifically, total offences across Lincolnshire have decreased by 6% (-19 offences) in the 12 month rolling period. Offence levels for June are lower than expected for this time of year (based on the previous 3 year average)

With regards to Business Robbery specifically, total offences across Lincolnshire have increased by 6% (+3 offences) in the 12 month rolling period.


July) show that Lincolnshire saw an 3% increase in Robbery Offences to the end of March 2020, compared to an England & Wales average increase of 6%. Lincolnshire is ranked 11

th in the Country in terms of the lowest number of Robbery offences per 1000

residents. Lincolnshire residents have a 0.05% chance of being a victim of a robbery


Includes Theft from Person, Bicycle Theft, Shoplifting & Other Theft

THEFT (EXCLUDING VEHICLES)

Recorded Crime levels for Theft offences fell significantly during COVID-19. Overall, in the 12 month rolling period, there has been a decrease of 18% (-2236 offences). Offence levels for June are significantly lower than expected for this time of year (based on the previous 3 year average)

DRUG OFFENCES

Recorded Crime levels for Drug offences continue to trend upwards. Increases in drug offences are often the result of proactive drug operations, which continued throughout the COVID-19 lockdown period.

Overall, in the 12 month rolling period, there has been a decrease of 2% (-33 offences). Offence levels for June are higher than expected for this time of year (based on the previous 3 year average)


July) show that Lincolnshire saw an increase/decrease in the following Theft offences to the end of March 2020, (England & Wales average increase/decrease in brackets) Theft from Person -16% (+10%) Bicycle Theft -4% (-10%) Shoplifting -8% (-4%) Other Theft -6% (-6%)

Lincolnshire is ranked the following in terms of the lowest number of offences per 1000 residents: Theft from Person – 4

th (0.03% chance)

Bicycle Theft – 26th

(0.1% chance) Shoplifting – 32

nd (0.7% chance)

Other Theft – 14th

(0.7% chance)


ARSON & CRIMINAL DAMAGE

ANTI SOCIAL BEHAVIOUR (ASB)

VEHICLE CRIME

Overall, in the 12 month rolling period, there has been a slight increase of 0.5% (+31 offences). Offence levels for June are as expected for this time of year (based on the previous 3 year average)

The recent profile of ASB incidents clearly demonstrates the impact of COVID-19, with 2962 incidents created in April – the majority relating to inconsiderate behaviour of people not adhering to government guidance

Overall, in the 12 month rolling period, there has been an increase of 19% (+2761 incidents). As lockdown eases, reports of Anti-Social Behaviour are decreasing but remain higher than expected for this time of year (based on the previous 3 year average)

Overall, in the 12 month rolling period, there has been a decrease of 6% (-182 offences). Offence levels for June are significantly lower than expected for this time of year (based on the previous 3 year average)


July) show that Lincolnshire saw an 8% increase in Arson & Criminal Damage Offences to the end of March 2020, compared to an England & Wales average decrease of 2%.

Lincolnshire is ranked 23rd

in the Country in terms of the lowest number of Arson/Criminal Damage offences per 1000 residents. Lincolnshire residents have a 0.9% chance of being a victim of arson or criminal damage


July) show that Lincolnshire saw a 9% increase in Vehicle Offences to the end of March 2020, compared to an England & Wales average of no change.

Lincolnshire is ranked 10th

in the Country in terms of the lowest number of Vehicle offences per 1000 residents. Lincolnshire residents have a 0.4% chance of being a victim of vehicle crime


CRIMES AGAINST SOCIETY (CAS)

CRIME HARM INDEX (CHI)

Overall, in the 12 month rolling period, there has been an increase of 6% (+71 offences) in recorded offences for CAS. COVID-19 had a minimal impact and offence levels for June are higher than expected for this time of year (based on the previous 3 year average). Obscene publications and Threat of Criminal Damage are the highest offences in this category.

The CHI is a measure that classifies each crime type according to how harmful it is in relation to all other crimes (please see technical appendix for further information). The harm associated with all recorded offences was showing a decreasing trend, even before the impact of COVID-19. The sharp increase in May suggests higher harm offences were recorded. Overall, in the 12 month rolling period, the CHI has increased by 6%

With regards to Theft from Vehicle specifically, total offences across Lincolnshire have decreased by 8% (-150 offences) in the 12 month rolling period. Offence levels for June are significantly lower than expected for this time of year (based on the previous 3 year average)

With regards to Theft of Vehicle specifically, total offences across Lincolnshire have increased by 2% (+17 offences) in the 12 month rolling period.


Chief Constable Commentary – Demand Crime

Op Talla – Response to COVID-19 Following the Government announcement of the easing of restrictions around the hospitality sector from the 4

th

July, Lincolnshire Police enacted Operation Unlock. This factored in the likely increase in night-time economy demand and potential for disorder. A command structure was put in place for the weekends and both frontline and supporting resources were adjusted to provide up to 20% additional resilience at the key times. The first weekend was uneventful and since then we have been monitoring patterns of demand. We will continue to offer an enhanced resourcing model throughout the summer as businesses continue to re-open and our public get used to going out in the evenings.

See additional Op Talla - Positive Impact Briefing All Crime As demand starts to recover to ‘normal’ levels during June and July, there are some offence types which are clearly showing positive reductions compared to the expected levels, such as:

Burglary

Robbery

Theft Offences

Vehicle Crime We continue to work with communities to prevent these offences from occurring. Levels of sexual offences, arson & criminal damage are where we would expect them to be but we continue to work with communities and partners to reduce crime. Violence continues to be an area of focus and Operation Raptor is our response to tackling this issue. See additional Violence briefing


Improving our call handling features as part of our Performance Improvement Plan and is monitored through our Quality of Service Board

DEMAND – RESPONSE

CALLS FOR SERVICE (INCIDENTS)

CALL HANDLING

The profile of calls for service (number of incidents created) for the Force continues in line with expected levels – with COVID-19 breaches replacing the usual increased reporting due to the summer demand. Overall, in the 12 month rolling period, there has been a decrease of 3% (-4949 incidents).


Call handling – Emergency On average 94.6% of emergency calls a month are answered within 10 seconds with a 0.3% abandonment rate (last 12 months). This figure compares very well with most forces and is considerably above the national standard of 90%. Call handling – Non Emergency On average 51.5% of non-emergency calls a month are answered within 30 seconds with a 10.5% abandonment rate (last 12 months). Improvements in non-emergency call handling can be attributed to improved management arrangements in the Force Control Room. Whilst call numbers have largely remained at similar volumes the complexity of COVID calls has meant that average call duration has reduced. Our expectation is that call volumes and types are returning to normal if not increased levels. The graph below shows that the majority of non-emergency calls are answered within 10 minutes. The call handling position seen during last summer is showing an improvement with 89% of 101 calls being answered within 3 minutes in June 2020 (compared to 52% in July 2019)

D

RESPONSE TIMES (URGENT ONLY)

The impact of reduced crime demand and good resourcing during COVID-19 saw much improved response times for urgent incidents, both urban and rural.

As demand starts to return to ‘normal’ the number of urgent incidents responded to in the desired timeframe has started to decline.

The Force Urban Response time target is <15 minutes and covers Lincoln North, Lincoln Centre and Lincoln South.

The average response time for urban incidents over the last 12 months is 15:27 minutes


Please note – Data subject to change as it is awaiting confirmation from LRSP

Chief Constable Commentary – Demand Response

Calls for Service, Call Handling & Response Times Call handling within the Force Control Room (FCR) is showing significant improvements, and the aim remains to provide the best service possible to callers not the quickest. We continue our programme to transform our contact management processes to focus on the quality of service provided to the public that require police assistance. The lower demand during lockdown meant our aim to respond quickly to as many urgent incidents as possible has improved significantly, however, as restrictions are eased and demand returns to ‘normal’ these improvements are starting to diminish, demonstrating that our resourcing capacity is stretched due to volume and the geography of the County, which supports the call for improved Government funding.

Road Traffic Collisions Sadly we have seen a rise in people killed or seriously injured since the release of lockdown, despite a concerted effort to police the roads. We have experienced several motorcycle-related collisions where inappropriate riding beyond a rider’s skill level seems to be the common factor. Lincolnshire’s road network is the most dangerous in England & Wales (KSI comparative to population) so safety on our roads is a priority. We continue to work with the Lincolnshire Road Safety Partnership (LRSP) to analyse the ‘hotspot’ areas of RTCs as well as the causes – this will ensure a joined up approach to tasking the right resources, in terms of enforcement, education and engineering.

ROAD TRAFFIC COLLISIONS (RTC)

Due to less traffic on the County’s roads during COVID-19 the number of those seriously injured as a result of a road traffic collision significantly decreased, however this has increased again post lockdown and the number of people tragically killed remains high, 46 fatalities in the last 12 months. As the volume of traffic begins to increase, we continue to police the County’s roads as a priority.

The Force Rural Response time target is <20 minutes and covers the rest of the County.

The average response time for rural incidents over the last 12 months is 19:03 minutes


INTERVENTION

CHILD SEXUAL EXPLOITATION (CSE)

The numbers of CSE referrals submitted has reduced with an average of 30 a month over the last 12 months. CSE recorded crimes saw a peak in March and May. Overall, in the 12 month rolling period, there has been an increase of 3.5% (+11 offences) and offence levels for June are as expected for this time of year (based on the previous 3 year average).

MENTAL HEALTH

The number of people detained under Section 136 in relation to their mental health has significantly increased since April in excess of upper tolerance limits. Overall, in the 12 month rolling period, there has been an increase of 33% (+157 offences) and offence levels are higher than expected for this time of year (based on the previous 3 year average).


Non Recent = offences which took place more than 365 days from reporting

RAPES

HATE CRIMES

DOMESTIC ABUSE

Recorded crimes with a DASH risk assessment (Domestic Abuse, Stalking and Harassment and Honour based Violence) remained above expected levels during the COVID-19 lockdown and increased during May. This was an expected consequence of the lockdown and we encouraged victims of domestic abuse to come forward.

Overall, in the 12 month rolling period, there has been an increase of 3% (+386 offences).

The number of recorded Rape offences decreased during COVID-19. Overall, in the 12 month rolling period, offence levels have remained static (825 recorded offences in the last 12 months). Offence levels for June are lower than expected for this time of year (based on the previous 3 year average).

The number of recorded non-recent rapes significantly reduced from January to April. The increases in May are not due to any one particular investigation – during COVID-19 victims may have had time to reflect on past experiences and we have been encouraging victims to report offences. Of the 825 rape offences recorded in in the last 12 months, 241 were non recent offences (29%)


Overall, in the 12 month rolling period, there has been an increase of 4% (+28 offences) and offence levels for June are as expected for this time of year (based on the previous 3 year average). Racial hate crimes account for 60% of the total recorded over the last 12 months.

FORENSICS

The numbers of scenes attended and examined continues to be low – on average 2% of recorded crimes a month The number of positive Fingerprint/DNA idents from those recovered has fallen significantly to a rate of 15% for Quarter 1 of 20/21


Chief Constable Commentary – Intervention Safeguarding During the current situation it is vital that we continue to provide support to those at risk of harm, whether that be those suffering domestic abuse in the home, or children suffering abuse and/or exposed to exploitation. With the assistance of supporting agencies, our duty is to protect and help those who cannot or will not help themselves, be they children or adults. As COVID-19 restrictions are lifted, we are prepared for the number of Domestic Abuse and Sexual offences reports to rise as victims gain more opportunities to make a report or notify a friend or neighbour once they are distanced from the perpetrator. We will continue to monitor the number of reports and take positive action against perpetrators and continue to support victims. An area which has shown a significant increase is in the number of people being detained due to issues with their mental health. These incidents are very resource intensive and can be traumatic for all those involved – we continue to work with supporting agencies to ensure those most vulnerable get the help they need. Forensics Our quarter 1 returns for 2020/21 are showing a significant decline for forensic identifications (fingerprint and DNA) in comparison to our Forces previous performance in this area. Where a forensic identification is made for a suspect these are notified to the officer in the case and appropriately actioned straight away; through either arrest, voluntary interview or discounted due to there being a genuine reason for the sample having been found there. The data shows that our fingerprint detections have reduced down to 10 and DNA detections reduced down to 5, which is very unusual as we generally have around 25 fingerprint detections and 18 DNA detections on average per quarter (which is in line with the percentage of detections through these means compared to the other force areas in our region). Any such detection is recognised where the identification has either been the primary method of identifying the offender or has contributed to it with other evidence (i.e. in conjunction with CCTV, etc.). This is a rolling process and the nature of crime investigations means that it is not an instantaneous response when an identification is made. What can be seen is that the previous quarter saw a particular rise in the number of positive identifications made, which will naturally have impacted on those needing to be actioned the following quarter – hence a reduction. In addition to this it is recognised that the COVID-19 pandemic occurred during this quarter, which undoubtedly will have been a contributing factor for the reduction. This information continues to be scrutinised between the Crime Senior Management Team and the EMSOU CSI Management Team as we move through to the next quarter.


OUTCOMES

CUSTODY

10,498 arrests have been made in the 12 months from July 19 to June 2020 – the monthly crime to arrest rate is approx. 18% Over the last 12 months 2657 individuals have been Released Under Investigation and 1857 have been given Police Bail.


On average, 14% (824 crimes) of the crimes we finalise each month are within outcomes 1-8 (last 12 months). April saw a sharp increase in the number and percentage of positive outcomes due to the increased focus on proactive investigation and recording due to decreases in overall crime demand (impact of COVID-19) The use of out of court disposals remains at an average of 3% of crimes finalised a month (average of 160 crimes a month - last 12 months)

POSITIVE CRIME OUTCOMES

DRIVING ENFORCEMENT


Due to COVID-19 there has been significantly reduced traffic on the County’s roads therefore opportunities for enforcement declined during April, however during May and June enforcment has shown significant improvments particularly in relation to speeding and no seatbelts.

Speeding 129 tickets/arrests on average a month (last 12 months)

Seatbelt 33 tickets/arrests on average a month (last 12 months)

Mobile phone 36 tickets/arrests on average a month (last 12 months)

Drink/Drug Driving 130 arrests on average a month (last 12 months)

Dangerous Driving 14 tickets/arrests on average a month (last 12 months)

Vehicle seizures On average, 193 vehicles are seized each month (last 12 months) 84% of these seizures are due to no insurance or no license, the remaining seizures are due to the vehicles involvement in crime.

2019 2020

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Proportion of shotgun grant applications processed within 8 weeks following receipt (2 months in arrears)

29 41 33 43 36 39 49 36 16 0

100% 100% 100% 100% 100% 100% 100% 100% 100% N/A

Shotgun Renewal applications received 8 weeks or more in advance of expiry and processed before expiry date

66 33 77 50 59 83 156 171 159 145 155 158

100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

The anticipated demand for expiring certificates was realised from January 2020. Staff continue to process these within a suitable time frame.

Chief Constable Commentary – Outcomes Custody The work we have done to improve our regional Bail and Released Under Investigation (RUI) policy is taking effect. This is a positive outcome not simply because it provides an increased level of suspect management and protection of victims and witnesses but it also expedites those cases that continue through the criminal justice process and result in trial. We continue to adopt our regional Bail and RUI guidance which governs and expedites our investigations and ensures we manage offenders swiftly and appropriately making best use of bail conditions to keep victim and witnesses safe and reduce offending. We maintain key scrutiny on those investigations that involve the most vulnerable victims. Since the start of COVID-19 all four of our custody suites have remained fully operational processing those arrested, although there was a reduction in footfall of 25% across the four sites due to the reduction in reported crime. As the lockdown has started to ease we have seen a return to near normal footfall through our custody suites but we maintain some of the best and efficient practice such as the virtual remand hearing process, VRH. This is a video link to the courts where remand applications are heard whilst detainees are still in police custody. This is not only more efficient but more cases are resolved at the first hearing which is a positive outcome. As a result of the closure or reduced capacity of our courts we have experienced a significant backlog of trials awaiting hearing. This reflects the national position. We have created a criminal justice recovery plan consisting of a number of elements with the focus being on delivering effective and timely justice keeping victims and witnesses at the center of our plans. With our criminal justice partners we are ensuring we become more efficient in submitting prosecution files. This removes duplication and reduces the time taken to deliver justice. We are reviewing and prioritizing existing investigations to ensure that those that have the most impact upon our communities are prioritized and expedited to trial and identifying those that can be dealt with in a more appropriate was using out of court disposals.

FIREARMS LICENSING


Chief Constable Commentary – Outcomes Driving enforcement During the period of lower demand, due to COVID-19, police resources had greater capacity to focus on roads safety. There was also less traffic on the roads which meant bad driving behaviour was more visible. Specific speed awareness and seatbelt enforcement campaigns were undertaken which has resulted in a significant increase in enforcement activity. Drivers who do not comply with the law may face having their vehicle seized, may be arrested or reported for offences. Alongside our speed checks, the counties fixed and mobile safety cameras continue to check the speed of drivers at collision hotspots and where we know people exceed the speed limit.


Improving our user satisfaction features as part of our Performance Improvement Plan and is monitored through our Quality of Service Board

SATISFACTION

USER SATISFACTION

The levels for ‘overall satisfaction’ had been fairly static since December 2019 and below expected levels. However, some recovery has been seen for June with satisfaction at 79% The average monthly overall satisfaction is 76% over the last 12 months. The ‘kept informed’ satisfaction levels have shown a steady improvement since December 2019, with a significant recovery in June of 67% The average monthly kept informed satisfaction is 60% over the last 12 months.


Participant Satisfaction (rolling 12 months)

Sep 18

Dec 18

Mar 19

Jun 19

Sep 19

Dec 19

Mar 20

Jun 20

Restorative Conferencing (Criminal Cases)

100% 100% 100% 100% 100% 100% 100% 100%

Restorative Mediation (Disputes)

90% 75% 80% 72% 93% 100% 100% 100%

Restorative justice is a service provided on behalf of the police and crime commissioner for victims of

crime within Lincolnshire.

Last quarter (April 20 to June 20) the service received 4 new referrals involving 5 victims for restorative justice. Last year in the same period 21 referrals were received involving 32 victims. There has been a significant impact on referral numbers due to COVID-19.

The service also received 6 new referrals for working in restorative mediation for neighbourhood disputes involving 12 participants. Last year in the same period 6 referrals were received involving 19 participants.

Restorative justice and restorative mediation are voluntary and risk assessed processes and as such, following preparation, not all referrals proceed to a restorative outcome.

The satisfaction data represents those who have proceeded to a restorative outcome and are available for response.

Chief Constable Commentary – Satisfaction

User satisfaction The last month has seen an internal awareness campaign to formally launch the Lincolnshire Police victim strategy – Putting Victims First. The focus of the strategy is to ensure we put the victim at the heart of everything that we do and to ensure that they have access to support services who can help with coping and recovery when having been the victim of crime. The campaign was launched with a shared survivor experience and a focus on how we could learn as an organisation from their personal experience of having been a victim of a serious sexual assault and how we could have been better at ensuring they have the most appropriate support from our partners and also from officers involved in their case.

RESTORATIVE JUSTICE

COMPLAINTS

Complaints pre February 2020 have been removed from reporting as the recording practices are substantially different under the new regulations. In April 2020 our online reporting form, whilst capturing complaints, failed to correctly direct them to the department for formal recording. Consequently in early June the recording of those complaints took place which has led to a spike in complaints. That fault has since been rectified and measures adopted to identify any future ICT failure of the form.


Chief Constable Commentary – Satisfaction

User satisfaction Following on from this was a clear requirement of our staff and officers when dealing with a victim of crime or anti-social behaviour to ensure they have the staff members name and contact details, that a clear victim contact promise is set for regular and meaningful updates and that they are signposted to the support services and information available through the Victim Lincs website. Supporting this has been the creation of victim leaflets for officers to leave with any victim of crime or antisocial behaviour, with electronic and foreign language versions also available should these be required or deemed more appropriate. The victims strategy has been developed in conjunction with the Office of the Police and Crime Commissioner, promoting the support available from Victim Lincs and ensuring we are victim focused in all that we do. Reality testing will be undertaken to ensure the messages have been received and that we are seeing clear and sustained improvements in our victim contact and follow up.


As at the end of June 2020 the total officer strength was 1084.97 officers with 932.91 of those being deployable – see commentary. The number of officers (strength) is forecast to be 1153.97 by the end of March 2021

The tables below show a breakdown of total working days lost per officer and staff member by month.

A noticeable improvement has been seen in sickness absence levels during the Coronavirus outbreak, with levels being lower than this time last year for police officers, and at a comparable level for police staff. The Force places the wellbeing of its staff and officers as a priority and continues to support all individuals in their health matters. A review of the wellbeing services offered is currently underway which is focused on developing a workforce which is happy, healthy, valued and engaged.

RESOURCES

ESTABLISHMENT / STRENGTH / DEPLOYMENT

ABSENCE LEVELS


END OF REPORT……………………………………………………………………………………………………………………

Chief Constable Commentary – Resources

Deployable Resources A large proportion of non-deployable officers, approximately 60, are on recuperative duties – many are working full hours in valuable roles but cannot be deployed for public order duties. The definition of deployable is that an officer is fully fit for all available duties including public order duties. HR has undertaken some excellent work with local management on ensuring that we actively find productive roles for recuperative officers. This has ensured that officers who had been sick are returning to duty at the earliest possible opportunity and the impact of engaging in positive work appears to hasten their return to full duties. Recruitment We are working to finalise the recruitment processes for the intake of 30 student officers in November and a double cohort in March 2021 where an additional 60 officers will be recruited. 612 applications were received in the recent recruitment campaign, and we continue to progress these through the selection stages where adaptations have been made in light of the COVID19 pandemic, including the implementation of an online assessment centre in September 2020. In addition, we are working on the development of local recruitment initiatives to undertake positive action and attraction to our local communities as part of our recruitment campaigns which will particularly focus on the East of Lincolnshire and those who can speak a second language, however this will look very different to how originally planned due to COVID-19. In addition to the above, there are two transferee intakes planned which will take place in September 2020 and January 2021 in order to assist in boosting the number of deployable resources. There are no planned PCSO intakes over 2020/21 which enables the natural reduction in the PCSO workforce to meet an FTE of 85 PCSOs deployed into neighbourhood policing, which we anticipate will be achieved by the end of 2020/21. Police staff recruitment continues as and when vacancies arise subject to the necessity of the roles for service delivery.

PUBLIC ASSURANCE MEETING INTEGRATED PERFORMANCE … · 8/24/2020 · FINAL Integrated Performance...

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Transcript of PUBLIC ASSURANCE MEETING INTEGRATED PERFORMANCE … · 8/24/2020 · FINAL Integrated Performance...