Psychological Safety

foundation of effective collaboration |

http://lanyrd.com/sfcbrd

Daniel Prager @agilejitsu

Victoria Schiffer @erdbeervogel

Ed O’Shaughnessy @agileeddie

Safe work is ‘the gate’ to all work Let us pass through this gate

Eiji Toyoda, 1957 Former president and chairman of Toyota

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Psychological safety is a sense of confidence that the team will not embarrass, reject or punish someone for speaking up. It describes a team climate characterized by interpersonal trust and mutual respect in which people are comfortable being themselves. Amy Edmondson Psychological safety and learning behavior in work teams

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Inattention to Results

Avoidance of Accountability

Lack of Commitment

Fear of Conflict

Absence of Trust

Dysfunctions of a

Team

Psychological Safety

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• If I ask a question or seek information, I won’t be seen as ignorant

• When I admit a mistake or ask for help I won’t be judged incompetent

• I can reflect openly on past performance and failures (not just my own), without being labelled negative

• I can seek feedback on my own performance, without feeling that I am wasting time or being excessively needy

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1 5 2 4 3

Very UNSAFE

Totally SAFE

How SAFE do you feel at work?

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HEADSTAND BRAINSTORM!

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ACT I, SCENE I: Roleplay!

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A little Verbal Judo

Remain calm & re-direct

Disarm with empathy

Gain the initiative

Create safe options

Grin & bear it

Get sucked in

Walk away

ACT II, SCENE I: Let's try that again!

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1 5 2 4 3

Very UNSAFE

Totally SAFE

How SAFE do you feel at work, now?

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Daniel Prager, Agile Coach Colonial First State, Skillfire, YouPatch https://www.linkedin.com/in/danielaprager https://agile-jitsu.blogspot.com.au/ @agilejitsu

Victoria Schiffer, Agile Coach SEEK https://www.linkedin.com/in/victoriaschiffer @erdbeervogel

Ed O’Shaughnessy, Agile Coach Computershare Technology Services https://au.linkedin.com/in/edmundoshaughnessy @agileeddie

References 1: Edmondson, A.C. Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2). 1999 http://web.mit.edu/curhan/www/docs/Articles/15341_Readings/Group_Performance/Edmondson%20Psychological%20safety.pdf Overcoming Barriers to Collaboration: Psychological Safety and learning in Diverse Teams, Amy C. Edmondson and Kathryn S. Roloff Team Effectiveness In Complex Organizations https://amzn.com/0805858814 Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy, Amy C. Edmondson https://amzn.com/078797093X Building the Future: Big Teaming for Audacious Innovation, Amy Edmondson et al https://amzn.com/1626564191 Building a psychologically safe workplace: Amy Edmondson at TEDxHGSE https://youtu.be/LhoLuui9gX8 What Google Learned From Its Quest to Build the Perfect Team, Charles Duhigg, The New York Times Magazine, 25 Feb 2016 http://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html The five keys to a successful Google team, Julia Rozovsky https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/ How to Be More Productive, Stephen J. Dubner, Freakonomics Radio, 20 April 2016 http://freakonomics.com/podcast/how-to-be-more-productive/ 3 ways to promote psychological safety in your team, Dr Todd Hall http://drtoddhall.com/3-ways-to-promote-psychological-safety-in-your-team/

References 2: Verbal Judo: The Gentle Art of Persuasion, George J. Thompson et al https://amzn.com/0062107704 Verbal Judo: Diffusing Conflict Through Conversation https://youtu.be/btBw70HAys4 Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal Conflict, Sam Horn https://amzn.com/0312152272 Carl Braun on Communicating Like a Grown-Up https://www.farnamstreetblog.com/2016/03/carl-braun-communicating/ Organismic integration theory, Dr Simon Moss http://www.sicotests.com/psyarticle.asp?id=440 The Five Dysfunctions of a Team: A Leadership Fable, Patrick Lencioni https://amzn.com/0787960756 Part 2: Intuitive creativity techniques – Three examples (Headstand technique) http://www.kit-gruendernews.de/tag/kopfstandtechnik/?lang=en http://www.flaticon.com/packs/ Icons designed by Freepik www.flickr.com

Photographs c

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