PSH Mobile Voice 2016 Personal Virtual Assistants Are Not Enough?

Personal Virtual AssistantsAre Not Enough?Let’s have a conversation

Mobile Voice 2016, San Jose, CA April 12, 2016Paul S. Heirendt, Co-Founder & CEO, TradeHarbor, inc.

[email protected] Twitter: @pheirendt

“Keiserens nye Klæder”The Emperor's New Clothes

This talk is an effort toStart a Dialogue

inspiration through agitation

What?

Only Hears One Side of the StoryDoesn't Know the

ResultsAttempts to Characterize the User’s Behavior Without the Context or the Results

Issues with Personal Virtual assistants

No Feedback Loop

Personal Virtual assistantsConflict Will

Happen

“The story of technology has been a long one of automating things that humans do; technology tends to be

about picking a task where we understand what the objective is

because humans are already doing it, and then we make it possible to do that in an automatic way using

technology.”

Stephen WolframCEO, Wolfram Research• Mathematica• Wolfram|Alpha• Wolfram

Language

Machine Learning is a scientific field

addressing the question:"How can we program systems to

automatically learn and to improve with experience?"

Tom Mitchell the first Chair of Department of the first Machine Learning Department in the World, based at Carnegie Mellon.

Consumer Expectation Is Very High

Current technology doesn't meet Expectations

Is It a Smart Car if You have to tell it everything you want done?

Nobody isasking for

more interfacesand independent

applications

Current technology doesn't meet the Expectation

Userfrustration

is the result

though it also wants to be expensive”

“Information wants to be free…

Stewart Brand, Founder ofthe WELL

1984

IAContent

Context

User

Rosenfield and Morville - Information Architecture for the World Wide Web 1998

IA = Information Architecture

AI = Artificial Intelligence

AIUser Content

Context

Amount of data

Perfo

rman

ce

Large NN

Medium NN

Small NNTraditionallearning also

Andrew Ng Associate Professor at StanfordChief Scientist of BaiduChairman and Co-Founder of Coursera.

https://youtu.be/LcfLo7YP8O4

Scale Is Enabling Deep Learning


?

Only Hearing One Side of the Story

Access to All Sides of the Story is Required

Only Hearing One Side of the Story

Access to All Sides of the Story

Old Friends?Business Partners?

Cell Mates!

Even Hearing Both SidesOf The Conversation

- Context is Key

Context

Data

Experience

Information Knowledge Wisdom

Understanding

Feedback Loop

Intent

Content Context

Insights Purpose

+

MeaningfulExperience

Feedback Loop

Knowledge is Organized informationWisdom is the understanding and application

Insight is the underlying truth

Knowledge:a tomato is a fruit

Wisdom: Don't put it in fruit

salad.

Knowledge Alone - is Not Enough

Who is Right?No Way to Know

Without Perspective

Perspectiveis also Critical

“Depending on their organization, groups must have cognitive properties that are not predictable from a knowledge of the properties of the individuals in the group.”

a Group Is More Than The Sum Of The IndividualsObservations of a group of Navy navigators and how they thought and processed as a group…

Edwin Hutchins - Dept of Cognitive Science, UCSD

Distributed Cognition (DCoG)

“Thinking does not just inhabit the mind of one person, but exists across a group.”

Social Artificial Intelligence | Justine Cassell

TradeHarbor Continuous Speaker Modeling

TradeHarborContinuous

SpeakerModeling

ROW ModelSpeaker

Model

Blind Guessing Doesn't Work

Do You Need A Meeting Just To Set A Meeting

Bigger The Meetings - More Complex

The More People Involved…

…The More Complicated The Communication

Social AI - Learning From All Conversations & Contexts

Social Artificial Intelligence Engine

© 2016 Skejul

Individual’s ModelPeoplePlaces

PreferencesPrioritiesPotential

Ad Hoc Group Best Fit Solutions

Solution Set

Learnings From User BehaviorUSPTO 14/941,142

Systems and Methods for Private Scheduling Coordination and

Event Planning

SO, Personal Virtual Assistants

Are Not Enough!



Inter-Personal Virtual Assistance“Social AI”

Dig DeeperJustine Cassell - Social Artificial IntelligenceHuman-Computer Interaction Institute (HCII)Carnegie Mellon Universityhttps://youtu.be/WGtVR0XSzPA

Edwin HutchinsStudying Cognition in the WildProfessor, Department of Cognitive ScienceUniversity of California San Diego

Nils J. NilssonDepartment of Computer ScienceArtificial Intelligence LaboratoryStanford University

Stephen WolframCEO, Wolfram Research• Mathematica• Wolfram|Alpha• Wolfram Languagehttps://youtu.be/DszFKW4d2Rw

Tom MitchellThe first Chair of Department of the first Machine Learning Department in the World, based at Carnegie Mellon.

Andrew Ng Associate Professor at StanfordChief Scientist of BaiduChairman and Co-Founder of Coursera.https://youtu.be/LcfLo7YP8O4

https://youtu.be/WGtVR0XSzPA

https://youtu.be/DszFKW4d2Rw


Personal Virtual AssistantsAre Not Enough?



PSH Mobile Voice 2016 Personal Virtual Assistants Are Not Enough?

Technology

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