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Transcript of Provisioning Solutions for Hosting Providers Douglas Johnson, SWsoft Product Marketing Director...
Provisioning Solutions for Hosting ProvidersDouglas Johnson, SWsoft
Product Marketing Director
Wednesday, May 9, 2007
May 2007 Provisioning Solutions for Hosting Providers2
SWsoft Family of Automation Solutions
• Individual server management
• Packaged billing and automation• Centralized management of Plesk and
Virtuozzo servers
• Customized datacenter management tool • Centralized management of resources on
server farms and clusters.
May 2007 Provisioning Solutions for Hosting Providers3
Which Solution is Right for My Business?
Manage SWsoft hosting products -Virtuozzo, Plesk, and SiteBuilder
Create service plans from resources in server farms or clusters
Pre-integrated for rapid deployment Modular for growth and customization
Easy to install and manage Customized deployment into existing environment
Cost efficient option Full Windows Services support
Shared hosting utilizes Plesk control panel
Shared hosting utilizes PEM control panel
Single database for billing and provisioning
Separate provisioning and billing databases
May 2007 Provisioning Solutions for Hosting Providers4
Provisioning Different Levels of Plans
• Service provisioning strategies Platinum, Gold, Bronze plans Limit based plans Attribute based plans
May 2007 Provisioning Solutions for Hosting Providers5
Resource Provisioning
• Service Plans Collections of resources
• Resources Can include sub-resources
Service Plan
Web hosting (IIS)
Database hosting (MS SQL, MySQL, etc.)
Email Hosting (Exchange / qmail)
Disk space Traffic
FTP Web App 1
Web App 2
PHP
ASP.NET
SharePoint
users
sitesSSL
May 2007 Provisioning Solutions for Hosting Providers6
Manual Provisioning
• When necessary, manual provisioning steps add flexibility Add new services quickly Bill for services such as consulting services Create a manual validation step
May 2007 Provisioning Solutions for Hosting Providers7
Automatic Domain & DNS Management
Domain Registrars (30+ supported)
SWDN provides resources to develop new plug-ins
SWsoftProvisioning
System
DNS Servers
Customer
1. Order placedvia storefront or control panel
2. Domain processing(new, transfer, or renew)
Provider Datacenter
3. Update name servers(A MX NS CNAME TXT)
• SWsoft provisioning products provide automatic domain provisioning and maintenance
• SWDN provides a framework for ISVs to add and maintain plug-ins for integrating domain registries and registrars
Reseller or Service Provider 4. Manage domain
provider, reseller, or customer control panels
Application Servers(Plesk, Virtuozzo, etc)
DomainPlug-In
May 2007 Provisioning Solutions for Hosting Providers8
Provisioning Resellers
Feature Agent Simple Resale
Power Resale
Financial Arrangements
Reseller brands provider plans and collects commission- Charges assessed at end of month
Reseller sets plan prices and decides which plans to offer- Charges assessed at consumption or end of month
Reseller creates service plans from bulk resources- Reseller pays for bulk resources in advance
Other Capabilities
Reseller brands service
Reseller can change plan resource quantities and limits
Reseller can change service plan resource types
Reseller plans are automatically created at enrollment
Reseller can select a payment gateway and domain registrar
• Flexible platforms support all types of agents and resellers.
May 2007 Provisioning Solutions for Hosting Providers9
Branding Capabilities
• Storefront and control panel look and feel is a critical part of service branding
• Several other important brand considerations:
• Hostname and URL• Database• DNS branding• SSL proxy
• Mail branding• POP3• IMAP• SMTP• web mail
• Credit card statement
• Auxiliary services• IP addesses
May 2007 Provisioning Solutions for Hosting Providers10
Customer Up-selling
• Type of Up-sale Upgrade service plan Add applications Add resources (in advance or as services are used)
• Where up-sale transaction takes place Storefront Control panels Notifications
Online sales of umbrellas? Field sales of umbrellas!
May 2007 Provisioning Solutions for Hosting Providers11
Events and Alerts
• Receive alerts Server over-loaded, customer installed, customer left, service
state changes
• React to alerts Send email, run script, re-boot server, send notification
May 2007 Provisioning Solutions for Hosting Providers12
3.3 SP3
Roadmap - HSPcomplete
3.3 SP2
3.4GA
3.4 Beta
Q3’07 Q4’07 Q1’08 Q2’08
May June July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July
Q2’07
• PHP-based online store• Shopping cart “like” functionality and custom branding
• SWsoft core systems integration• Recent versions of Plesk, Virtuozzo, SiteBuilder
• Open architecture• API for external shopping carts, billing, accounting • SDK with example plug-ins, a migration toolkit, and more
• Clustered management node• Distribute HSPcomplete across several physical servers
and improve uptime with monitoring and load balancing
HSPcomplete 3.3 Top Features
• OPEN FUSION integration• Single Sign On (SSO) integration• VZPP integration (same as Plesk)
• Core improvements• Pluggable services and provisioning• One invoice for several subscriptions• SSL certificates support
• Open architecture• Anti-fraud plug-ins• Accounting plug-ins
HSPcomplete 3.4 Top Features
May 2007 Provisioning Solutions for Hosting Providers13
Roadmap - PEM
2.6.3PEM3.0
Q3’07 Q4’07 Q1’08 Q2’08
May June July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July
Q2’07
2.6.4 2.6.5 2.6.6
• Windows SharePoint Services 3.0• 40 templates
• Bare-metal server provisioning• Configured as part of a service plan
• Mailbox / SharePoint user control panel• Exchange service enhancements
• Bulk mailbox import via .csv file• Hostname services branding
• Key Administrator integration for Plesk in VPS• Clustered MS SQL Server 2005 support
PEM 2.6.3 Top Features
• Exchange 2007• Utilizing HMC 4.0
• Integration with anti-virus and anti-spam solutions• Exchange enhancements
• Outlook profile configuration tool• Exchange SPLA reporting• Exchange migration
• Support for updated Virtuozzo and SiteBuilder versions• OPEN FUSION support
• Applications packaging standard
PEM 2.6.4 Top Features
• Exchange 2007• Automated deployment
• Customer directory integration• LDAP
• Office Communication Server• Scheduled backups
• Sold by provider, scheduled by customer• VPS backups
• OPEN FUSION support• Single sign on
PEM 2.6.5 Top Features
• Clustered shared Windows web hosting• Datacenter Automation Suite
• VMware provisioning• VPS/DAS storage provisioning (NetApp SAN integration)• VLAN provisioning
• Exchange 2007• Dedicated Exchange server support• Improved Windows mobile support• Hosted Exchange manager
• Integration with Open-Xchange
PEM 2.6.6 Top Features