Providing Traveler Information Services: What is the Appropriate Public Sector Role?

7/31/2019 Providing Traveler Information Services: What is the Appropriate Public Sector Role?

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Urban PaPer SerieS 2012

PrOViDinG TraVeLer inFOrMaTiOn SerViCeS

WHaT iS THe aPPrOPriaTe PUbLiC SeCTOr rOLe?

CarOL KUeSTer


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2012 Te German Marshall Fund o the United States. All rights reserved.

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rom the German Marshall Fund o the United States (GMF). Please direct inquiries to:

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E [email protected]

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aout GMFTe German Marshall Fund o the United States (GMF) is a non-partisan American public policy and grantmaking institu-

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On the cover: Westbound commute rom Oakland across the cantilevered portion o the San Francisco Bay Bridge.

Hanson Quan


3/29

Providing Traveler Information Services

What is the Appropriate Public Sector Role?

Urban Policy Paper Series

May 2012

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Providing Traveler Information Services 1

Executive Summary

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The German Marshall Fund of the United States2

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6/29


Background

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7/29


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8/29


Traveler Information in the EU,

Austria, the U.K. and London,

and Germany2

While European

policy solutions are

in development and

directives are being

adopted by membe

states, federal

and local travelerinformation provide

are simultaneously

developing locally

customized travele

information solutio

Traveler Information in the European Union

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9/29


he public sector could,

n theory, get out of the

business of providing

end-user information

services.

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10/29


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11/29


While it is possible

to combine large

mounts of multi-modal

information, the key is

to confirm the utility of

the data and to ensure

at data is presented ina way that is desirable

to users.

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12/29


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13/29


European traveler

information providers,

like their U.S.

ounterparts, are eager

to improve efficiency

and cut costs.

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Finding #1: European traveler information

providers, like their U.S. counterparts, are eager to

improve efficiency and cut costs. Efforts to do so

have had mixed results.

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Key Findings

3


14/29


TfL planners believ

that apps are helpi

provide entirely new

market segments w

traveler information

For app developers

branding their appsTfL symbols or stat

that their apps are

powered by TfL dat

enormous value.

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15/29


European public sector

deployers are open to

cooperating with the

private sector, but they

o not believe that they

can rely fully on the

rivate sector to provideufficiently high-quality,

omprehensive service.

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Finding #2: European public sector deployers

are open to cooperating with the private sector,

but they do not believe that they can rely fully on

the private sector to provide sufficiently high-

quality, comprehensive service. European publictransit agencies are particularly ambivalent about

providing data to Google.

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16/29


Organized, coordin

and powerful

transportation age

greatly simplify deli

of traveler informat

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Finding #3: Organized, coordinated, and powerful

transportation agencies greatly simplify delivery

of traveler information.

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17/29


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for an on-going public sector role in providing

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forward-looking.F L

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Perhaps because

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le in providing traveler

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more visionary and

forward-looking.


18/29


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19/29


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Conclusion

4

Private sector

internet service and

in-vehicle navigation

device providers are

increasingly providing

traveler information,

prompting questionsabout the appropriate

ublic sector role in the

traveler information

business.


20/29


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21/29


London

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Annex A: List of Interviewees

5


22/29


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23/29


Data Dissemination Methods

Phone

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Annex B: Overview of Typical

U.S. Data Dissemination

and Collection Approaches6


24/29


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Data Feeds/Application Programming Interfaces

(APIs)

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Defining and enforcing standards and protocols

for transfer of transit data.

Receiving updated data from transit

agencies well enough in advance of planned

schedule changes so that new data can be

integrated in time.

Confirming that data received from transit

agencies is accurate, and is accurately

incorporated.

Displaying transit data for multiple, different

types of transit services in a consistent manner

that allows users to easily view and print thespecific schedule data they require.

Refining map views to provide sufficient

transit-specific data (i.e. stop locations, station

maps, etc.).

Designing web-based and mobile services to

support transit riders in accessing information

both for pre-trip planning and en-route updates.

These challenges are compounded exponentially

when traveler information service providers incor-

porate transit information into a transit trip planner,or multi-modal trip planner.

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Annex C: Providing Public Traveler

Information Services with Decreasing

Funding: U.S. Trends7


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