Prospects Services Ltd

Delivering the Work Programme

Prospects Services Ltd

• Largest provider of Connexions Services

• Largest provider of Next Step Services

• Ofsted Inspection Service provider

• OLASS

• Prospects Events• CfA• Gabbitas• Education

Resources• Welfare to Work

provider

Work Programme Drivers

• Black box approach to ‘worklessness’• Part of “Get Britain Working”• Replaces all current DWP contracts, except

Work Choice and Support Contracts• More customers than ever before

accessing one programme• Payment by results• Shaping the future of ‘Welfare to Work’

Prospects approach to the Work Programme

Performance Criteria

• Each customer group has it’s own target for both performance and sustainability

• Performance measured against referrals• Paid via 3 methods• Attachment• Job Outcome• Sustainability

Prospects Work Programme Principles

• Holistic approach to ‘worklessness’• Removes barriers• Measures and rewards progress• No one gets left behind• Deals with the issues of

‘worklessness’ prior to helping people into employment

The Customer Journey

Customer Journey

Engagement• PRaP referral received• Engagement process begins• TLC & Engagement Team• 90% customers engaged via TLC; 5%

by Engagement Team• Initial Assessment undertaken &

assigned to named Cohort Advisor

The Ascent Programme

A

S

C

E

N

T

Unemployed Employed

Example Ascent DiagramsA

S

C

E

N

T

A

S

C

E

N

T

A

S

C

E

N

T

Initial Assessment

Following interventions

Referral to

EST

Customer Journey

• 1:1 Advisor appointment booked for within 5 days of initial assessment

• Advisor will guide customer through their time on programme

• Agree & negotiate interventions• Agree & sanction ‘rewards &

consequences’• Contact every 2 weeks• Access the Customer Portal

Ascent Interventions

• Reality Camps • Heroes to Inspire • Ascent Skills Enhancement Projects• Motivational Speakers• Aspiration – Consequence & Reward• Relocation, Relocation, Relocation• Ascent Sports Teams

Ascent Interventions

• Achievement Projects• 36 Ascent Workshops• Come Dine With Me• Life Checks• Community Events• Ascent Radio• Well Being Groups

Ascent Assessment

Customer’s Progress

• Attended 1:1 appointments • Attended a variety of interventions • Accessed learning & development

opportunities• Undertaken a ‘reward activity’• Taken part in ‘Skills Enhancement Project’• Customer continues to attend and

confidence grows• Referred to an ESTA

Referral to ESTA

• Team tasked with placing customers in real vacancies

• Prospects Work Trials• Prospects Employer Engagement

Activities• Targeted for job sourcing & customer

placing• Encompasses Post Employment

Support

Post Employment Support

• TLC undertaking Welfare in Work support calls

• Weeks 1 – 4 Weekly• Weeks 5 – 26 Fortnightly• Week 27+ Bi Monthly• Issues referred to ACA or ESTA – active

solutions focussed approach• If customer leaves work, returns to Work

Programme if within 104 weeks

Issues Faced

• Work Programme cannot fund everything

• High level of Ministerial oversight• High levels of risk for Primes and

supply chain partners• Partnership approach required• Cohesiveness & integration into

current & future strategies required

Questions

• Any questions?