Proposed changes to bus route 394 - TfL …...2 1 Background We recently consulted stakeholders and...
Transcript of Proposed changes to bus route 394 - TfL …...2 1 Background We recently consulted stakeholders and...
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Proposed changes to bus route 394
Consultation Report February 2015
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Proposed changes to bus route 394
Consultation Report
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Contents 1 Background .............................................................................................................................. 2
2 The consultation ...................................................................................................................... 2
3 Overview of consultation responses ...................................................................................... 4
4 Responses from members of the public ................................................................................ 6
5 Responses from stakeholders ................................................................................................ 7
6 Conclusion ............................................................................................................................... 7
Appendix A – Consultation material .............................................................................................. 8
Appendix B – Leaflet distribution area ........................................................................................ 12
Appendix C – List of stakeholders consulted ............................................................................. 13
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1 Background
We recently consulted stakeholders and the public on proposals to make changes to bus route 394 in Hackney. The consultation took place between 8 August and 3 October 2014.
At present, route 394 runs via Amhurst Road and Dalston Lane in both directions to serve Homerton Hospital. This route was put in place to facilitate the pedestrianisation of Hackney Narrow Way.
In order to provide faster journeys times from Hackney Town Centre and Central London to Homerton Hospital, we are proposing to re-route the 394 via Morning Lane, and Ponsford Street. It would no longer serve Amhurst Road, Dalston Lane, Lower Clapton Road or Urswick Road.
This report explains the background to the scheme and consultation and summarises the responses. Following the end of the consultation, we will review the results and consider whether further changes need to be made. It is anticipated that any changes will be implemented from 28 March 2015.
2 The consultation
2.1 Purpose of the scheme The consultation was designed to ensure stakeholders are aware of the proposals and to ensure that there are no significant issues.
The potential outcomes of the consultation are:
We decide the consultation raises no issues that should prevent us from proceeding with the scheme as originally planned
We modify the scheme in response to issues raised in consultation
We abandon the scheme as a result of issues raised in consultation
2.2 Consultation objectives The objectives of the consultation were:
To give stakeholders and the public easily-understandable information about the proposals and allow them to respond
To understand the level of support or opposition for the change
To understand any issues that might affect the proposal of which we were not previously aware
To understand concerns and objections
To allow respondents to make suggestions
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2.3 Who we consulted The public consultation intended to seek the views of people who live near to the proposed route, current users of the service and other potential users. We also consulted stakeholders including the affected Councils, traffic police, London TravelWatch, Members of Parliament, Assembly Members and local interest groups. A list of the stakeholders we consulted is shown in Appendix C and a summary of their responses is given in Section 5.
2.4 Consultation material, distribution and publicity
A letter was sent to residents within a specified zone (as shown in Appendix B)
We asked 2 specific questions. The first was to determine the level of support for the changes and the second invited people to add their own comments on the proposals which will help us to identify whether additional issues need to be considered in our final decision
We invited people to respond by using an attached pre-paid reply slip, by emailing [email protected] by using the TfL website, by post or by calling Customer Services on 0845 300 7000)
We sent stakeholder letters and CRM emails to users of route 394 to promote the consultation and encourage responses
Information was also available on the TfL website. People could respond using the online questionnaire form, by email or by using the methods listed above. Braille, audio and large font versions of the consultation material were available, as was a translation service to other languages
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3 Overview of consultation responses
We received 172 written responses from members of the public and two responses from stakeholders via the online consultation. We received an additional four responses via email, three from members of the public and one from a stakeholder. A majority of respondents indicated that they support the proposal. 35% of respondents said they strongly agreed and 28% said they agreed meaning a total of 63% expressed support for the proposal. 15% of respondents said they disagreed and 8% strongly disagreed. 11% indicated they neither agreed nor disagreed. 2% said that that they did not know. Answers received to Question 5 – How did you hear about this consultation?
Email WebsitePoster atbus stop
SocialMedia
OtherNot
answeredTotal
Number of replies 132 16 5 6 12 5 176
% 75% 9% 3% 3% 7% 3%
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Response type
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Answers received to Question 6 – Do you agree with our proposal to re-route the 394 via Morning Lane and Ponsford Street?
Stronglyagree
AgreeNeither
agree nordisagree
StronglyDisagree
DisagreeDon'tknow
Notanswered
Total
Number of replies 62 49 19 14 27 3 2 176
% 35% 28% 11% 8% 15% 2% 1%
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20
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70Number of Replies
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4 Responses from members of the public
124 of the responses included comments about the proposal. These are summarised below: Answers received to Question 7: Do you have any further comments you have about our proposal
here?
Issues/ themes Number of comments
Support
Support 29
Change will improve the service
Faster 21
Reliable 5
Support with condition 3
Change will improve air pollution on Urswick Road 1
Oppose
The change is inconvenient 22
The route is only direct service to Homerton hospital from town centre/ Dalston lane 11
The route is only direct service to Homerton hospital from Angel/ Shoreditch 5
Concern about elderly people and/or patients 3
Generally oppose 2
Increase traffic congestion 1
Too many buses have been already diverted 1
Alternative suggested
Requests bus stop outside Tesco on Morning Lane 3
Requests alternative services along withdrawn sections of route 3
Other
General comments on bus operation 12
The change does not affect me 11
Not scheme related 4
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5 Responses from stakeholders
Three stakeholders submitted responses relating to the proposals. A summary of their comments is below:
Hackney Council Recognises the net benefits of improved journey time and performance, but draws attention to the loss of several stops around the town centre, noting that stops directly serving the town centre would be reduced to three. Therefore concludes the importance of promoting the change around the town centre. Elected member for Homerton Ward expressed concern about a loss of service and route options to Homerton Hospital from the north-west part of the Ward. As an alternative, route 242 towards Homerton Hospital is considered unreliable and subject to short notice curtailments at Hackney Central. London TravelWatch
Noted that the proposal would provide slightly faster journey time to Homerton Hospital. Friends of Capital Transport Campaign
Although does not support the pedestrianisation of Hackney Narrow Way, supports the proposal to re-route the 394 as the most sensible solution.
6 Conclusion 62% of respondents to the consultation agreed or strongly agreed with the proposed change. We now intend to proceed with the proposal and plan to re-route the 394 from 9 May 2015.
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Appendix A – Consultation material
Copy of consultation letter
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Copy of consultation map
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Copy of consultation publicity poster
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Appendix B – Leaflet distribution area
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Appendix C – List of stakeholders consulted
London TravelWatch
Elected Members
Meg Hillier MP
Stephen Hammond MP
Seema Malhotra MP
Jennette Arnold AM
Caroline Pidgeon AM
Darren Johnson AM
Gareth Bacon AM
Jenny Jones AM
Murad Qureshi AM
Nicky Gavron AM
Andrew Boff AM
Victoria Borwick AM
Tom Copley AM
Stephen Knight AM
Joanne McCartney AM
Fiona Twycross AM
Local Authorities
London Borough of Hackney
London Borough of Islington
London Councils
Local Interest Groups
Living Streets, Islington
Homerton Hospital
Powerscroft Road Initiative for Neighbourhood Community & Environment
Police & Health Authorities
Metropolitan Police
Islington Safer Transport Team
Hackney Safer Transport Team
Islington NHS Care commissioning Group
City and Hackney NHS Care commissioning Group
London Fire and Emergency Planning Authority
London Ambulance Service
Transport Groups
AA Motoring Trust
Association of British Drivers
Association of Car Fleet Operators
British Motorcyclists Federation
Freight Transport Association
Licensed Taxi Drivers Association
Motorcycle Action Group
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Motorcycle Industry Association
Road Haulage Association
Taxi and Private Hire
Other Stakeholders
Action on Hearing Loss (formerly RNID)
Age Concern London
Age UK
Alzheimer’s Society
Asian Peoples Disabilities Alliance
BT
Campaign for Better Transport
Confederation of British Industry (CBI)
CTC - The national cycling charity
Department for Transport
Disability Alliance
Disabled Persons Transport Advisory Committee
EDF Energy
Greater London Forum for the Elderly
Green Flag Group
Guide Dogs for the Blind Association
Joint Committee on Mobility of Blind and Partially Sighted People
Joint Mobility Unit
Living Streets
London Cycling Campaign
London City Airport
London Older Peoples Strategy Group
London Underground
MIND
Motorcycle Industry Association
National Children's Bureau
National Grid
RADAR London Access Forum
RMT Union
RNIB (Royal National Institute of Blind People)
Royal Mail
Royal Parks
Sense
Sixty Plus
Stroke Association
Sustrans
The British Dyslexia Association
Thames Water
Unions Together
Unite Union